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    Bpo Essay Final

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    Manila has become the call center capital of the world, surpassing India. Call centers have significantly contributed to the Philippine economy, causing it to grow substantially over the past decade through outsourcing. Filipinos are preferred for call center jobs due to their strong English skills and reputation for being patient, polite, and professional. Working in call centers provides stable employment and opportunities for career advancement for many Filipinos. However, the night shift work poses health risks from lack of sleep and nutrition.

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    Bpo Essay Final

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    Manila has become the call center capital of the world, surpassing India. Call centers have significantly contributed to the Philippine economy, causing it to grow substantially over the past decade through outsourcing. Filipinos are preferred for call center jobs due to their strong English skills and reputation for being patient, polite, and professional. Working in call centers provides stable employment and opportunities for career advancement for many Filipinos. However, the night shift work poses health risks from lack of sleep and nutrition.

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    Manila has become the call center capital of the world, surpassing India. Call centers have significantly contributed to the Philippine economy, causing it to grow substantially over the past decade through outsourcing. Filipinos are preferred for call center jobs due to their strong English skills and reputation for being patient, polite, and professional. Working in call centers provides stable employment and opportunities for career advancement for many Filipinos. However, the night shift work poses health risks from lack of sleep and nutrition.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    28 views2 pages

    Bpo Essay Final

    Uploaded by

    Academic Stuff
    Manila has become the call center capital of the world, surpassing India. Call centers have significantly contributed to the Philippine economy, causing it to grow substantially over the past decade through outsourcing. Filipinos are preferred for call center jobs due to their strong English skills and reputation for being patient, polite, and professional. Working in call centers provides stable employment and opportunities for career advancement for many Filipinos. However, the night shift work poses health risks from lack of sleep and nutrition.

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    Manila is the call center capital of the world, overtaking India.

    Call centers have a


    big impact to our economy, causing it to grow bigger. 60% cost through outsourcing
    salaries are higher in Philippines than India. 11-billion-dollar industry in our economy
    decade outsourcing.

    500,000 Filipinos will be offered more jobs in the next three years because of
    outsourcing. Best employer are the call center amongst the people especially the
    graduated ones because they are still vacant after schooling. In that way, they could
    earn and save money for future use and at the same time, they could help their family
    and will not be a burden to their parents anymore. In our country, we have 500,000
    workers in the Philippines who deals with call centers. Filipinos usually work in call
    centers because of the high salary they receive. They are well-known for being fluent in
    speaking English. In line with this, Filipinos working in call center agents can also earn
    as much as they can earn in abroad. Working here in the Philippines will be better
    because they still have time to spend with their families and can still see each other
    everyday, unlike when they leave the country. With the high salary, they could help
    sustain their family's needs without being far from them. Call centers help their agents
    achieve their dream through working to them.

    Promotion is very fast because people come and go due to being dissatisfied
    with their jobs and being fed up sometimes with the repetitive works they do everyday.
    Also, there are more opportunities for them to grow due to the need of workers.
    Americans are mostly the customers of our country's call centers because due to our
    different time zones, we are able to communicate with them if they are in need
    something such as customer service, shopping, and the like. Thousands of Filipinos are
    serving Americans. 

    Mostly, Filipinos are chosen to be hired because of their Filipino characteristics,


    like being patient, hospitable and working with proper demeanor towards call. Call
    centers offer job stability and security to every agent they have plus those who are hired
    already. Taxes are cheaper in our country making foreigners be attracted to establish
    new businesses here. Fast food chains, that are open for 24 hours, usually take their
    place near a call center because of the workers there; they tend to buy food in fast food
    chains because of hunger, craving and sometimes as a form of relieving stress due to
    their work. Of course, this has a disadvantage in the health of the agents. They do not
    eat nutritious food anymore because of the fast-food chains that surround their work
    place. 
    Working at night puts them at high risk. It affects their health because of staying late at
    night working instead of sleeping and relaxing. 47% of agents skipped meals and drink
    caffeinated drinks like coffee and soft drinks. An agent in an interview shared his
    experience: he drinks 4 to 5 cups every time he is on duty, making him awake and
    lively. Some agents smoke cigarettes because of the stress they are experiencing and
    to help fight the drowsiness and sleepiness.

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