DMSS App

User’s Manual

V1.4.0
 Foreword

General
This manual introduces the functions and operations of the DMSS app (hereinafter referred to as
"DMSS").

Safety Instructions
The following signal words might appear in the manual.
Signal Words Meaning

Indicates a high potential hazard which, if not avoided, will result in

DANGER death or serious injury.

Indicates a medium or low potential hazard which, if not avoided,

WARNING could result in slight or moderate injury.

Indicates a potential risk which, if not avoided, could result in

property damage, data loss, reductions in performance, or
CAUTION unpredictable results.

TIPS Provides methods to help you solve a problem or save time.

NOTE Provides additional information as a supplement to the text.

Revision History
Version Revision Content Release Time
● Updated methods for adding devices.
● Optimized the function for entrusting and sharing
devices, and added countries that support device
V1.4.0 entrusting services. January 2022
● Optimized device details.
● Updated the descriptions of all the chapters.
● Updated images.
● Added illumination settings function.
● Added function of entrusting device in batches.
V1.3.0 April 2021
● Updated device sharing functions.
● Added IPC external alarm
● Optimized language.
V1.2.0 ● Updated images January 2021
● Deleted cloud storage, and FAQ.
● Reorganized manual structure.
V1.1.0 ● Updated and optimized descriptions for all chapters. January 2020
● Updated images.
V1.0.0 First release. July 2019

I
Privacy Protection Notice
As the device user or data controller, you might collect the personal data of others such as their face,
fingerprints, and license plate number. You need to be in compliance with your local privacy
protection laws and regulations to protect the legitimate rights and interests of other people by
implementing measures which include but are not limited: Providing clear and visible identification
to inform people of the existence of the surveillance area and provide required contact information.

About the Manual

● The manual is for reference only. Slight differences might be found between the manual and the
product.
● We are not liable for losses incurred due to operating the product in ways that are not in
compliance with the manual.
● The manual will be updated according to the latest laws and regulations of related jurisdictions.
For detailed information, see the paper user’s manual, use our CD-ROM, scan the QR code or visit
our official website. The manual is for reference only. Slight differences might be found between
the electronic version and the paper version.
● All designs and software are subject to change without prior written notice. Product updates
might result in some differences appearing between the actual product and the manual. Please
contact customer service for the latest program and supplementary documentation.
● There might be errors in the print or deviations in the description of the functions, operations
and technical data. If there is any doubt or dispute, we reserve the right of final explanation.
● Upgrade the reader software or try other mainstream reader software if the manual (in PDF
format) cannot be opened.
● All trademarks, registered trademarks and company names in the manual are properties of their
respective owners.
● Please visit our website, contact the supplier or customer service if any problems occur while
using the device.
● If there is any uncertainty or controversy, we reserve the right of final explanation.

II
 Table of Contents
Foreword ........................................................................................................................................................................................................I
1 Overview ................................................................................................................................................................................................... 1
1.1 Introduction ................................................................................................................................................................................. 1
1.2 Applicable OS .............................................................................................................................................................................. 1
2 Login ........................................................................................................................................................................................................... 2
2.1 Signing Up ..................................................................................................................................................................................... 2
2.2 Resetting the Password .......................................................................................................................................................... 4
3 Home........................................................................................................................................................................................................... 7
4 Adding Devices ...................................................................................................................................................................................... 8
4.1 Adding by SN/QR Code ........................................................................................................................................................... 8
4.2 Adding by IP/Domain searching ........................................................................................................................................ 8
4.3 Adding through Online Searching .................................................................................................................................... 9
5 Basic Operations .................................................................................................................................................................................10
5.1 Configuring Devices ...............................................................................................................................................................10
5.1.1 Alarm Settings ................................................................................................................................................................11
5.1.1.1 Notification ...........................................................................................................................................................11
5.1.1.2 Multi-channel Alarm Subscription ............................................................................................................13
5.1.1.3 Alarm Ringtone Settings ................................................................................................................................13
5.1.1.4 Disabling Alarm Linkage ................................................................................................................................14
5.1.2 Video Play Settings ......................................................................................................................................................14
5.1.2.1 Stream Settings ..................................................................................................................................................14
5.1.2.2 Customizing Audio and Video Encryption ............................................................................................15
5.1.3 Device Configuration ..................................................................................................................................................16
5.1.3.1 Audio Recording.................................................................................................................................................16
5.1.3.2 White Light ............................................................................................................................................................16
5.1.3.3 LED Indicator ........................................................................................................................................................17
5.1.4 General Configuration ...............................................................................................................................................17
5.1.4.1 Time Zone ..............................................................................................................................................................17
5.1.4.2 Cloud Update .......................................................................................................................................................17
5.1.5 Others .................................................................................................................................................................................17
5.1.5.1 Remote Configuration ..................................................................................................................................... 17
5.1.5.1.1 Video Detection ....................................................................................................................................... 18
5.1.5.1.2 Alarm Settings ..........................................................................................................................................21
5.1.5.1.3 Camera Settings....................................................................................................................................... 23
5.1.5.1.4 Record Plans ..............................................................................................................................................25

III
 5.1.5.1.5 Image Adjustment .................................................................................................................................. 27
5.1.5.1.6 Storage Manager..................................................................................................................................... 29
5.1.5.1.7 Arm/Disarm Period ................................................................................................................................30
5.1.5.2 Alarm Output .......................................................................................................................................................30
5.2 Sharing Devices ........................................................................................................................................................................31
5.3 Entrusting Devices .................................................................................................................................................................. 32
5.3.1 Entrusting Devices One by One .............................................................................................................................32
5.3.2 Entrusting Devices in Batches ................................................................................................................................33
5.4 Creating Device Cards ...........................................................................................................................................................33
5.5 Resetting and Modifying the Device Password........................................................................................................34
6 Live View ................................................................................................................................................................................................. 36
7 Video Playback ....................................................................................................................................................................................40
8 Video Call ................................................................................................................................................................................................43
9 Access ....................................................................................................................................................................................................... 45
10 Alarm ...................................................................................................................................................................................................... 48
10.1 Single Arming and Disarming.........................................................................................................................................48
10.2 Global Arming and Disarming ........................................................................................................................................49
10.3 Manual Arming and Disarming ...................................................................................................................................... 50
10.4 Scheduled Arming and Disarming ...............................................................................................................................50
11 Message ................................................................................................................................................................................................52
11.1 Subscribing for Alarm Messages ................................................................................................................................... 52
11.2 Viewing Messages ................................................................................................................................................................52
12 Favorites ...............................................................................................................................................................................................54
13 Me ............................................................................................................................................................................................................55

IV
 1 Overview

1.1 Introduction
DMSS is a mobile surveillance app with functions such as remote monitoring, video playback, push
notifications, remote configuration, device sharing and entrusting. Devices such as IPC, NVR, XVR,
VTO, door bells, alarm hubs, and access controllers can be added.

1.2 Applicable OS
● Android 5.0 or later.
● iOS 9.0 or later.

1
 2 Login

For first-time use, you need to create an account. This user manual uses the operations for iOS as an
example.

2.1 Signing Up
Step 1 Search for DMSS in the App store, and then download the app.

For Android users, you can go to Google Play to download DMSS.

Step 2 On your phone, tap to start the app.

Figure 2-1 Login

Step 3 Create an account.

1) On the Login screen, tap Sign up.

2
 Figure 2-2 Sign up

2) Enter your email address and password.

Tap to show the password, and the icon will become .

3) Read the User Agreement and Privacy Policy, and then select the I have read and
agree to checkbox.
4) Tap Get verification code, check your email box for the verification code, and then
enter the code.

Use the verification code within 60 seconds of receiving it. Otherwise, the verification code
will become invalid.

3
 Figure 2-3 Enter verification code

5) Tap OK.
Step 4 On the Login screen, enter your email and password, and then tap Log in.

You can modify the password on the Me > Account Management > Modify Password.

2.2 Resetting the Password

On the Login screen, you can reset your password.
Step 1 On the Welcome screen, tap Forget password?.

4
 Figure 2-4 Login

Step 2 On the Forget password screen, enter the email address that you set during registration,
set a new password, confirm it, and then tap Get verification code.

Figure 2-5 Forget password

Step 3 On the Forget password screen, enter the verification code obtained from the email, and
then tap OK.

Use the verification code within 60 seconds of receiving it. Otherwise, the verification code
will become invalid.

5
 Figure 2-6 Enter verification code

Step 4 On the Welcome screen, tap Log in to log in directly.

6
 3 Home

Figure 3-1 Home

Table 3-1 Home

No. Description
Click or to switch between displaying device details in list mode or picture
1
mode.
Tap to add devices.
2 You can add devices by manually entering the device SN, scanning the QR code,
entering the IP of the device or specific domain, or by performing an online
searching.
3 Tap , and then enter keywords to search for a device.
4 Function modules.
5 Displays added devices.
Tap to view details on the device, and share and entrust devices.

6
You can select > Move to the Top to pin the device to the top of the device
list.
7 Tap to open the Live screen. For details, see "6 Live View".
Navigation bar.
8
Three tabs: Home, Message and Me.

7
 4 Adding Devices

You can add devices by manually entering the device SN, scanning the QR code, entering the IP of
the device or specific domain, or by performing an online searching.

4.1 Adding by SN/QR Code

You can add devices by scanning the QR code or manually entering the SN.
Step 1 On the Home screen, tap , and then select SN/Scan.

Figure 4-1 Add by SN/QR code

Step 2 Add a device.

● Scan the device QR code directly, or tap and import the QR code picture to add a
device.
● Tap Manually Enter SN, and then enter the device SN to manually add a device.
Step 3 Select the device type, and then tap Next.

Tap Next if the system identifies the device type automatically.

Step 4 On the Add Device screen, customize the device name, enter the username and the
device password, and then tap Save.

4.2 Adding by IP/Domain searching

You can add devices by entering the IP of the device or specific domain.
Step 1 On the Home screen, tap , and then select IP/Domain.

8
 Figure 4-2 Add by IP/domain searching

Step 2 Select the device type, and then tap Next.

Step 3 Enter information as needed, and then tap Save.

4.3 Adding through Online Searching

You can search for online devices and add them.
Step 1 On the Home screen, tap , and then select Online Search.

Figure 4-3 Add through online search

Step 2 On the Select Device screen, select the device as needed.

Step 3 On the Add Device screen, enter information as needed, and then tap Save.

9
 5 Basic Operations

After adding devices, you can perform basic operations, such as configuring the parameters of
devices, restarting and deleting devices on the Device Details screen, sharing and entrusting
devices, creating device cards, and setting and changing the password of the device.

The interface might vary depending on the device.

5.1 Configuring Devices

Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 Configure parameters on the Device Details screen.

Figure 5-1 Device details

Table 5-1 Device details

No. Description
Tap to share the device. For details on sharing the devices, see "5.2 Sharing
1
Devices".

10
 No. Description
● View basic information on the device, including device model, SN, and the
maximum and current number of connectible channels.
● Tap to open the Device Configuration screen, and then modify the
device name and password, and view linked channels and the SN. For details
2
on modifying the device password, see "5.5 Resetting and Modifying the
Device Password".

On the Device Configuration screen, you can tap to copy the device SN.
Configure devices.
Device configuration can be divided into five categories: alarm settings, video
play settings, device config, general config, and other basic configurations.

Some devices do not have the above 5 categories in the device configuration
section. Please configure the device based on your actual situation.
● For details on performing operations in Alarm Settings, see "5.1.5.1.2 Alarm
3 Settings".
● For details on performing operations in Video Play Settings, see "5.1.2 Video
Play Settings".
● For details on performing operations in Device Config, see "5.1.3 Device
Configuration".
● For details on performing operations in General Config, see "5.1.4 General
Configuration".
● For details on performing operations in Others, see "5.1.5 Others".
4 Tap Restart to restart the device.
5 Tap Delete to delete the device.

5.1.1 Alarm Settings

You can subscribe for alarm messages, disable alarm linkage, set push notifications, and more.

5.1.1.1 Notification
You can subscribe for alarm messages to have notifications sent to DMSS when an alarm is triggered.
You can set the type of notification to be sent. Multiple types of notifications can be selected
simultaneously. This section uses configuring the IP camera as an example.

Procedure
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 On the Alarm Setting section, tap Notification, and then configure the parameters.

Tap Others to display more notification types.

11
 Figure 5-2 Notification

Table 5-2 Configure notification push

Notification Type Description
The alarm is triggered when a target is moving abnormally in the
Motion Detection
picture.
SMD Select Motion: Human or Motion: Vehicle.
Intrusion Alarm
Tripwire Alarm The alarm is triggered when the defined rules for functions are
broken such as for Tripwire, Intrusion, Abandoned Object, and
Scene Changing Scene Changing.
Abandoned Object
Alarm is triggered when the monitoring image is shielded and the
Video Mask
output video is in single color.
Disk Alarm Alarm is triggered when there is no disk, or disk error occurs.
Face Alarm The alarm is triggered when human faces are detected in the image.
Temperature Not Within The alarm is triggered when the temperature is not within the
Thresholds thresholds.
IPC Offline Alarm The alarm is triggered when the IPC is offline.
License Plate
The alarm is triggered when detecting a blocklist vehicle.
Recognition
The alarm is triggered when the camera cannot focus on the target or
Defocus
the image has softened or become blurred.
Missing Object The alarm is triggered when an object is missing from the image.
The alarm is triggered when there is a fast moving target in the
Fast Moving
image.
Loitering Detection The alarm is triggered when people are loitering in the image.

12
 Notification Type Description
The alarm is triggered when people remain in a location for longer
People Stranding
than the defined time.
Fire Alarm An alarm is triggered by the presence of fire.
Smoking Alarm An alarm is triggered by the presence of smoke.
Phone Call Alarm The alarm is triggered when people are making a phone call.
When a device that is connected to an IPC, such as an NVR, is added
IPC External Alarm to DMSS, notifications will be sent when an alarm is generated on the
IPC.
Connect the alarm device to the alarm input port of the added
Local Alarm device. When an alarm is triggered, alarm linkage actions will be
performed.
Network Alarm Notifications are sent when a network alarm occurs.
Solar Energy Alarm An alarm is triggered when solar energy levels are low.
The alarm is triggered when there are a lot of people in the area, and
Crowd Alarm
crowd density reaches the limit.

5.1.1.2 Multi-channel Alarm Subscription

On the Alarm Setting section, tap Multi-channel Alarm Subscription, you can subscribe alarm
messages for several channels of the device simultaneously, after which alarm notification can be
pushed to the DMSS when the alarm is triggered.
The configuration for the multi-channels are the same as that of the device. For details on the
notification type description, see "5.1.1.1 Notification".

5.1.1.3 Alarm Ringtone Settings

You can configure alarm ringtone.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Alarm Setting section, tap Alarm Ringtone Setting.
Step 3 On the Alarm Ringtone Setting screen, tap next to Alarm and Siren Linkage to
enable the function.
A prompt window will appear to alert you that the siren is very loud. If you are sure that
you want to enable this function, tap OK, and then will become .
Step 4 Set an alarm ringtone.
● Select an existing alarm ringtone.
● Tap , and then hold to create your own custom ringtone.
Tap when you finish recording. Tap if you want to pause recording.

13
 Figure 5-3 Custom a ringtone

5.1.1.4 Disabling Alarm Linkage

On the Alarm Setting section, tap next to Disable Alarm Linkage to disable the function of
alarm linkage.

5.1.2 Video Play Settings

You can set video stream parameters, create your own custom audio and perform video encryption.

5.1.2.1 Stream Settings

You can set video streams and the size of the video player.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Video Play Settings section, tap Stream Setting, and then configure parameters.
● Select video streams from Sub or Main for live view or video playback.
◇ Main: Has a large bit stream, small image compression size, and high resolution, but
also requires large bandwidth.
◇ Sub: Has a smaller bit stream, smooth video, and requires less bandwidth. It is used
to replace main stream when the available bandwidth is insufficient.
● Select Fit Screen Size or Original Screen for the size of the video player.

14
 Figure 5-4 Stream setting

5.1.2.2 Customizing Audio and Video Encryption

Background Information
You can create your own custom audio and perform video encryption. After enabling Custom Audio
and Video Encryption, you need to enter the password for live view and playback (cloud videos
included).

Procedure
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Video Play Settings section, tap Custom Audio and Video Encryption, and then
configure parameters.
Step 3 On the Custom Audio and Video Encryption screen, tap next to Custom Audio
and Video Encryption to enable the function.

Figure 5-5 Custom audio and video encryption

Step 4 After a prompt appears, tap Enable.

Step 5 On the Password Setting screen, set a password, and then tap Save.
After setting the password, Modify Password and Forget password will appear on the
Custom Audio and Video Encryption screen, and will become .

Related Operations
● To modify the password, tap Modify Password on the Custom Audio and Video Encryption
screen, and then enter the old and new password.
● To change the password if you forget the old one, tap Forget Password on the Custom Audio
and Video Encryption screen, and a verification email will be sent to your linked email. Enter the
verification code from the email and then create a new password.

15
5.1.3 Device Configuration
You can set an audio recording, white light and LED indicator.

5.1.3.1 Audio Recording

In the Device Config section, tap next to Audio Recording to enable audio recording
function.

5.1.3.2 White Light

You can set white light.
White light is activated when an alarm (such as motion detection or human detection) is triggered,
and switches off when targets are not in the surveillance area.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Device Config section, tap White Light.
Step 3 On the White Light screen, tap next to Alarm and White Light Linkage to enable
the function.

Figure 5-6 Alarm and White Light Linkage

Step 4 Tap Brightness, and then select from 1, 2, 3, and 4 for brightness.

Figure 5-7 Brightness

Step 5 Tap Save.

16
5.1.3.3 LED Indicator
On the Device Config section, tap LED Indicator to set LED indicator.

5.1.4 General Configuration

You can set the time zone, share devices and view device updating information.

5.1.4.1 Time Zone

When your region has Daylight Saving Time (DST), you can select the time zone and set DST.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 On the Device Details screen, tap Time Zone of the General Config section.

Figure 5-8 Time zone

Step 3 Select the time zone that the device is in.

Step 4 (Optional) Tap next to DST to enable the function, and then set the start time and
end time of the DST.

5.1.4.2 Cloud Update

On the Cloud Update screen of the General Config section, you can view the current device version
and upgrade the device when a new version is discovered by the system.

5.1.5 Others
You can remotely configure devices and set alarm output in the Others section.

5.1.5.1 Remote Configuration

You can remotely configure the device including video detection, alarm settings, camera settings,
storage management, and image adjustment.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 On the Device Details screen, tap Remote Configuration in the Others section, and then
perform operations.

17
 Figure 5-9 Remote configuration

5.1.5.1.1 Video Detection

When a target is detected as moving within the defined conditions, or the video image is shielded,
the system will perform alarm linkage actions.

Motion Detection
An alarm linkage action is performed when a moving target appears in the image, and its speed
reaches the sensitivity level.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 On the Others section, select Remote Configuration > Video Detection > Motion
Detection.
Step 3 Select the device channel that you want to configure.
Step 4 Tap next to Enable to enable the function.
Step 5 Tap next to Advanced Configuration to enable the function, and then configure
other parameters.

18
 Figure 5-10 Advanced configuration (motion detection)

Table 5-3 Advanced configuration (motion detection)

Function Description
Set arming periods. The alarm can only be triggered when it occurs during
the defined period.
Arm/Disarm Period
Select dates, tap next to defined arming period, and then tap Save.
For details, see Figure 5-11.
Set the anti-dither period from 0 s to 600 s. Only one motion detection
Anti-dither
event is recorded during the period.
Set the sensitivity value from 0 to 100. It is easier to trigger an alarm when
Sensitivity
the sensitivity level is higher.
Set the motion detection region. The entire video image is the monitoring
area by default. For details, see Figure 5-12.
● Tap to set the motion detection region.
Region Setting
● Tap to clear the zone you have set.
● Tap , and then pinch or stretch out your fingers to zoom in or out of
the image.

19
 Function Description
Tap next to Record to enable the function, and then the system
Record
records automatically when an alarm is triggered.
The record will be generated for the alarm at the time that was selected
Delay
and will be sent after the alarm ends
Tap next to Alarm Output to enable the function, and then the
Alarm Output
connected alarm output device will be linked when the alarm is triggered.
Delay The alarm keeps output for the defined time after the alarm is ended.
Tap next to Snapshot to enable the function, and then the system
Snapshot
will automatically capture pictures when the alarm is triggered.

Figure 5-11 Arm/Disarm period

Figure 5-12 Region setting

Video Mask
An Alarm is triggered when the monitoring image is shielded or the output video is in a single color.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Video Detection > Motion
Detection.

20
 Step 3 Select the device channel that you want to configure.
Step 4 Tap next to Enable to enable the function.
Step 5 Tap next to Advanced Configuration to enable the function, and then configure
other parameters. For details, see Table 5-3.

Figure 5-13 Advanced configuration (video mask)

Step 6 Tap Save.

5.1.5.1.2 Alarm Settings

When an alarm is triggered, alarm actions are linked such as recording, snapshot, and alarm output.
Alarm types (mainly for network video recorders) include local alarm, network alarm, IPC external
alarm, IPC offline alarm, and PIR alarm.
This section uses setting local alarm as an example.

Table 5-4 Alarm setting

Alarm Type Description
Connect the alarm device to the alarm input port of the added device.
Local Alarm
When the alarm is triggered, alarm linkage actions will be performed.
An alarm linkage action is performed when an alarm signal is
Network Alarm
transmitted to the device through network.

21
 Alarm Type Description
Connect the IPC to the alarm input device. When the alarm is triggered,
IPC External Alarm
alarm linkage actions will be performed.
Alarm linkage actions will be performed when the added device and
IPC Offline Alarm
IPC are disconnected.
The alarm is triggered when an object is detected by a PIR-based
PIR Alarm
motion detector.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Alarm Setting > Local Alarm.
Step 3 Select the device channel that you want to configure.
Step 4 Tap next to Enable to enable the function.
Step 5 Tap next to Advanced Configuration to enable the function, and then configure
other parameters. For details, see Table 5-3.
Step 6 Tap Save.

22
 Figure 5-14 Advance configuration (local alarm)

5.1.5.1.3 Camera Settings

You can set the parameters for video stream.

You can set video stream parameters such as encoding mode, resolution, frame rate, bit rate type,
and bitrate.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Camera Setting > Video Stream.
Step 3 Select the device channel you want to configure.
Step 4 (Optional) Set channel name.

We recommend setting a channel name that is easy to be recognized. You can set this
according to the installation location of the device.
Step 5 Select main stream or sub stream.

23
 Figure 5-15 Video stream (main)

Table 5-5 Video stream parameters

Function Description
● Main stream: Has a large bit stream, small image compression size,
and high resolution, but also requires large bandwidth.
Main/Sub ● Sub stream: Has a smaller bit stream, smooth video, and requires
less bandwidth. It is used to replace main stream when the available
bandwidth is insufficient.
● MJPEG: The image requires high bit rate to ensure clarity. It is
recommended to set the Bitrate value to the to the highest value
for better image quality.
Encode Mode
● H.264: Main Profile encode mode.
● H.264H: High Profile encode mode. It uses a smaller bandwidth
than H.264, while maintaining the same image quality.
This parameter can be set only when you select sub stream. Enable
Video
Video, and then the video stream type will become sub stream.
Audio Set the audio stream type as main stream or sub stream.
Set the resolution for video stream. The higher the resolution, the better
the video quality, but the larger the bandwidth needs to be.
Resolution
The supported resolutions vary depending on the device. Please be
advised.
Set the frame rate from 1 to 25. The higher the frame rate, the smoother
Frame rate
and more vivid the video is, but the larger the bandwidth needs to be.

24
 Function Description
● CBR (Constant Bit Rate): There is very little change in the bitrate. It
remains close to the defined bitrate value. When the scene is
complicated, the image might not be clear. But when the scene is
Bitrate Type simple, the bandwidth might be wasted.
● VBR (Variable Bit Rate): The bitrate changes with the monitoring
scene to make the image clear when the scene is complicated. Very
little bandwidth is needed for these types of simple scenes.
This parameter can be configured only when the Bitrate Type is set as
Quality
VBR. The higher the quality is, the larger the bandwidth needs to be.
Set the video bitrate. The higher the bitrate is, the faster the data is
Bitrate
transmitted.
Step 6 Tap Save.

5.1.5.1.4 Record Plans

You can configure the device recording period and recording type.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Record Plan.
Step 3 Select the device channel you want to configure.

Different recording types have different colors.

● Green: Normal video recordings.
● Orange: Record when the motion detection alarm is triggered.
● Red: Alarm recording. Record when an alarm is triggered.

25
 Figure 5-16 Schedule

Step 4 Tap , select the date, and then set the start time and end time of the period (up to 6
periods can be set for each day).

Tap Copy, select other days, and then the defined arming period will be applied to the
selected days.

26
 Figure 5-17 Set recording

Step 5 Tap Save.

5.1.5.1.5 Image Adjustment

You can adjust settings for the live view image such as focus, zoom, brightness, contrast, and image
quality.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Image Adjustment.
Step 3 Select the device channel you want to configure, and then the system goes to the Live
screen.
Step 4 Perform operations on the app.

27
 Figure 5-18 Image adjustment

Table 5-6 Function icon descriptions

Function Description
● Tap to zoom in or out of the image.
● Tap to adjust the focus to make the image clearer
Focus/Zoom

Tap + or– on the image to adjust the focus or zoom effect.

28
 Function Description

Tap to rotate or flip the image.

● : Flip horizontally.

● : Flip vertically.
Rotate/Flip
● : Rotate 90° anticlockwise.

● : Rotate 90° clockwise.

● : Rotate 180°.

Tap to adjust image effects.

● : Brightness.

● : Contrast.
Image effect
● : Hue.

● : Saturation.

● : Restore to default.

Tap to adjust the quality of the live video.

● : Real-time mode.
Video quality
● : Fluent mode.

● : Auto mode.

5.1.5.1.6 Storage Manager

You can view the storage capacity of the SD card or HDD, and format the SD card or HDD.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Storage Manager.
Step 3 View the storage capacity of the SD card or HDD. You can also tap Format the Disk to
format the SD card or HDD if you need to.

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 Figure 5-19 Storage

5.1.5.1.7 Arm/Disarm Period

You can set arming periods. The alarm can only be triggered when it occurs during the defined
period.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Others section, select Remote Configuration > Arm/Disarm Period.
Step 3 Set arming periods. For details on setting arming periods, see Table 5-3.

5.1.5.2 Alarm Output

You can set the alarm output mode as close, manual, or automatic. When the added device has
connected to an alarm output device, and Alarm Output is enabled in Video Detection or Alarm
Setting, you need to set the alarm output mode for alarm linkages to take effect.
Step 1 On the Home screen, tap next to a device, and then tap Device Details.
Step 2 In the Others section, tap Alarm Output.

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 Figure 5-20 Alarm output

Step 3 Set the alarm output mode.

● Close: Alarm is disabled.
● Manual: Alarm is always on.
● Automatic: Alarm is triggered only when the alarm event occurs.

5.2 Sharing Devices

You can share devices with up to 6 DMSS users.
You can go to > Device Sharing, > Device Details > , or > Device
Details > Device Sharing to share the device. These methods are similar. This section uses sharing
devices on > Device Sharing as an example.
Step 1 On the Home screen, tap next to a device, and then tap Device Sharing.

Figure 5-21 Share device

Step 2 On the Device Sharing screen, share the device with the user by entering their DMSS
account or scanning their QR code.
Step 3 Select permissions as needed.
You can select Playback, Alarm Push Notifications, or Device Control. Live View is

31
 selected by default, and cannot be disabled.

Permissions for alarm devices are different to other devices. Select device permissions for
users based on your actual need.
Step 4 Tap OK.
The account that you shared the device with will appear on the Shared User section of the
Device Sharing screen.

5.3 Entrusting Devices

You can entrust devices one by one or in batches.

Device entrusting services are available in some countries, including France, Benelux, Italy, Spanish
Portuguese, Germany, Hungary, Czech Republic, Turkey, Baltic Sea, Poland, Latin America, Russia,
Myanmar, Thailand, Vietnam, Algeria, Tunisia, Tanzania, South Africa, Australia, and India.

5.3.1 Entrusting Devices One by One

You can entrust a device to one enterprise.

Procedure
Step 1 On the Home screen, tap next to a device, and then tap Device Entrusting.

Figure 5-22 Entrust a device

Step 2 On the Entrust to Company screen, tap , and then scan the corresponding QR code
of the installer, or tap and import the QR code picture to entrust the device to the
installer.

You can ask installers for their QR codes.

Step 3 On the Entrust to Company screen, select entrusting periods, and company viewing
permissions, and then tap OK.

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 ● You must select at least one viewing permission from Health Diagnosis Package and
Alarm Management.
● Enterprise information will be automatically recognized after you scan the QR code of
the installer.
Step 4 View entrusting details on the Entrust to Company screen.
When successfully entrusted, To be Reviewed will change to Delivered.

After an entrusting request has been successfully sent, a message will pop up on the Home
screen. You need to wait for a response from the installer, which will be displayed on the
Me > Mailbox > Personal screen.

Related Operations
● To change permissions, go to the Entrust to Company screen, and then tap Change
Permissions.
● To withdraw entrusting permissions, go to the Entrust to Company screen, and then tap
Withdraw.
● To renew entrusting periods, go to the Entrust to Company screen, and then tap Renew.

5.3.2 Entrusting Devices in Batches

You can entrust devices to one enterprise in batches.
Step 1 On the Home screen, select Me > Batch Entrust.

Figure 5-23 Entrust devices in batches

Step 2 On the Select Device screen, select the devices to be entrusted, and then entrust those to
the enterprise. The process for entrusting multiple devices is the same as entrusting a
single device. For details, see "5.3.1 Entrusting Devices One by One".

5.4 Creating Device Cards

You can quickly add devices by scanning the device card.
Step 1 On the Me screen, tap Export Device.
Step 2 Select devices (10 at most), and then tap Create Device Card.

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 Figure 5-24 Create device card

Step 3 (Optional) Enter the password, and then tap OK.

You need to enter the password when you import devices by scanning the device card.
Step 4 Save the QR code of the device card to your album.

5.5 Resetting and Modifying the Device Password

You can go to > Device Details > > Modify Device Password to modify the device
password. If you forget the device password, you can go to Me > Tool Manager > Device Password
Management to reset the device password. The methods for these two processes are similar. This
section uses resetting the device password as an example.
Step 1 On the Me screen, tap Setting.
Step 2 Tap next to Password Protection.

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Step 3 On the Password Protection screen, enter the new and confirmed password.
Step 4 Tap OK.
After successfully resetting the device password, will become , and Modify
Password will appear on the Setting screen.

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 6 Live View

You can view monitoring channels and perform operations such as taking snapshots, recording
videos, and adding channels to favorites.
Step 1 On the Home screen, tap .
Step 2 Play a channel or multiple channels.
● Play a channel: Tap in the window, and then select a channel from the device list to
be played.
● Play multiple channels: Tap , and select channels from the device list as needed.

When the number of displayed channels exceeds the maximum number of available
windows, you can swipe left or right to view the other live videos.
Step 3 View and perform operations for the live videos.

Figure 6-1 Live view of a single channel

Table 6-1 Live view function icons

No. Icon/Function Description
Device details.
1 Tap to go to the Device Details screen, and then you can
configure your device. For details, see "5.1 Configuring Devices".

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No. Icon/Function Description
● To change the position of a video, tap and hold the video, and
then move it to the target window.
● Double tap to enlarge a window, and then double tap again to
restore it to its original size.
2 Other functions ● To delete a video, tap and hold the video until the trash bin
appears on the top of the screen, and then drag the video to
the trash bin, and release it.
● If the video is not playing properly, tap Help in the window to
find solutions to solve the problem.
/ Play/Pause.
Video stream.
/
Tap to switch between SD and HD video quality.

/ Mute/Unmute.
3
Split view. You can display in 1, 4, 9, or 16 views.

/ /
To focus on a single window, double-tap the video in the window
to zoom in.
Change the image orientation to landscape.
Video playback. For details on performing operations on the
Playback screen, see "7 Video Playback".
Take snapshot.

● You can configure the capture mode in Me > Setting. For

details, see "13 Me".
● Snapshots are saved in the My Files. For details, see "13 Me".
Two-way audio.
● Channel talk: Talk to a person through a channel that is
playing.
4 ● Device talk: Talk to a person through the device.

● Two-way audio is available on select models.

● If device talk is available, the system will prompt you to select
between device talk and channel talk. Otherwise, only channel
talk is available.
Video recording.

Recorded videos are saved in the My Files. For details, see "13
Me"

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No. Icon/Function Description
Memory play/Close videos.
● Memory play: To play the last channels that were played, tap

/ and a tick will appear in the center.

● Close videos: To close all the channels that are being played,

tap and a cross will appear in the center.

Favorites.
Select a video, tap , and then select an existing file that you
want to save the video to.

If you want to create a new folder, select > , and then enter
the name of the folder.
PTZ control.
Select a video, tap , and then tap to control the PTZ.

● Tap to zoom in or out of the image.

● Tap to adjust the brightness of the video.

● Tap , select the preset point, and then tap to turn the
PTZ to the monitored target.
● Use to control PTZ directions: Left, right, up, down,
upper-left, upper-right, lower-left, and lower-right are all
supported.

You can also use gestures to control the PTZ.

● Swipe on the screen to control the PTZ direction.
● Pinch or stretch out your fingers on the screen to zoom in or
out.

● Only one window is displayed during PTZ control.

● The PTZ function is available on select models.

Tap , and then select to enable white light. Select

to enable buzzer.

The function is available on select models.

Fisheye.
Select a video, tap , and then tap to enable fisheye.
Swipe on the screen to adjust the display effect of video image.

The function is available on select models.

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No. Icon/Function Description
Wiper.
Select a video, tap , tap , and then the wiper control screen
is displayed.
● Tap Single, and the wiper wipes once, and then stops.
● Tap Enable, and then configure the time interval for the wiper
to work within.
● Tap Stop, the wiper stops working.

The function is available on select models.

Alarm messages.
5
Tap , and then select the date to view videos from that time.

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 7 Video Playback

Prerequisites
Before you can play back a video, you need to set alarm rules and record plans for the channel.

Background Information
You can search for and play back videos according to the time, video type, and channels.

Procedure
Step 1 On the Home screen, tap .
Step 2 Tap or to select a channel or multiple channels.

Figure 7-1 Video playback

Table 7-1 Video playback function icons

Function Description
/

For details on icons, see Table 6-1.

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 Function Description

/ / Play slowly/Play fast/Play by frame.

Clip videos.

Select a video, and then tap to clip the video. Drag the time bar, tap
to set a start point, and then tap to set a stop point.
The color block indicates the different types of recorded videos.
● Grey: All videos.
● Green: Regular videos.
● Red: Alarm videos.
Time bar
● Orange: Motion detection videos.
● Yellow: Smart videos.
Drag the time bar to view recordings linked to the different time frames.
Pinch or stretch out your fingers to zoom into the bar.
Step 3 Tap to change the date and type of recording.
Dates with a blue dot have videos.
The recording types are as follows:
● All: Play all the recording types.
● Regular: Normal recordings.
● Alarm: Recordings of when alarms were triggered, such as audio alarm and local alarm.
● Motion: Recordings of when motion detection alarms were triggered.
● Smart: Recordings of when smart event alarms were triggered such as face detection
and recognition, IVS, video metadata, and more.
● Motion: Vehicle: Recordings of when vehicles were detected and motion detection
alarms were triggered.
● Motion: Human: Recordings of when humans were detected and motion detection
alarms were triggered.

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Figure 7-2 Playback conditions

42
 8 Video Call

You can watch the live view, access video intercoms, make video calls between the device and the
app, lock and unlock doors, and more.
Step 1 On the Home screen, tap .
Step 2 Tap or to select a channel.

Figure 8-1 Door

Table 8-1 Video call function icons

Function Description
/
/

/ For details on icons, see Table 6-1.

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 Function Description

Answer/End the call.

Receive calls from the VTO on the app: Tap to answer the call; tap
to decline or hang up the call.
/

Enable Alarm Subscription for the VTO to receive calls from the VTO on
DMSS.
Unlock the door.

VTO that have two locks can be added to DMSS. Tap , and then
select or to unlock the door.
Step 3 View the call history between the VTO and the app.
Tap Alarm Message on the bottom of the screen.

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 9 Access

You can view door status, unlock records, remotely unlock the door, watch live video of the access
control device, and more.
On the Home screen, tap .

Figure 9-1 Access control device

Table 9-1 Function icon description

Function Description

Switch device Tap to select another access control device.

45
Function Description

Tap to go to the Device Details screen, and then you can view
unlock records from the last 7 days.
Device details
You can also tap of the access control device on the Home screen,
and then tap Device Details.

: The door is locked.

Door status
: The door is unlocked.
Unlock Tap Unlock to unlock the door.
Display person name, ID, unlock time, and unlock methods.
● : Remotely unlock the door through the app.
● : Unlock by card.
● : Unlock by fingerprint.
● : Unlock by password.
Unlock records ● : Unlock by key.
● : Unlock by face.
● : Duress unlock.
● : Unlock methods combination.
● : Unlock by group combination.
● : Failed to unlock the door.
Tap More at the bottom of the screen to view unlock records from the last 7
More
days.
● Tap Live View to go to live view of the device. See Figure 9-2.
● Tap for snapshot.
● Tap to switch between SD and HD video quality.
Live view
● Tap to mute the video, and tap to unmute the video.
● Tap to unlock the door.
● Tap to record videos.

46
Figure 9-2 Access (live)

47
 10 Alarm

Prerequisites
● Make sure that you have added a hub before performing configurations.
● Make sure that the hub has a stable internet connection.
● Make sure that the hub is disarmed.

Background Information
You can manage alarm hubs and accessories, and perform operations such as arming and disarming,
configuring alarm devices.

Procedure
Step 1 On the Home screen, tap .
Step 2 Tap to select a hub.
Step 3 On the hub screen, tap , and then the icon becomes .
Step 4 Tap to add the accessories. For details on adding the accessories, see the user's manual
of the corresponding device.
Step 5 Arm and disarm the detectors in a single area or all the areas through manual or scheduled
operations.
● Single Arming and Disarming: Arm and disarm the detectors in a single area. For details,
see "10.1 Single Arming and Disarming".
● Global Arming and Disarming: Arm and disarm the detectors in all the areas. For details,
see "10.2 Global Arming and Disarming".
● Manual Arming and Disarming: Arm the security system through the DMSS app or
keyfob.
● Schedule Arming and Disarming: Arm and disarm the detectors by schedule. For
details, see "10.4 Scheduled Arming and Disarming".

Related Operations
To view and edit the parameters of the hub, go to the hub screen, and then tap . For information
on configuring parameters for the General Config section, see "5.1.4 General Configuration".
● To view the status of the hub, tap Hub Status on the Device Config section. For details on icons,
see the user's manual of the corresponding hub.
● To edit the parameters of the hub, tap Hub Setting. For details on the parameters, see the user's
manual of the corresponding hub.

10.1 Single Arming and Disarming

You can arm and disarm the detectors in a single area.
Step 1 On the Home screen, tap .
Step 2 On the hub screen, tap , and then the icon becomes .
Step 3 Tap an area, and then select from Home, Away, Disarm, and Disable in the pop-up
window.
● Home: An arming mode that allows you to arm the system when inside the area of the

48
 alarm system.
● Away: Arm the system when you leave the area of the alarm system.
● Disarm: Turn the security system off. The opposite of arming.
● Disable: Close the current screen.

Figure 10-1 Arm a single area

10.2 Global Arming and Disarming

Prerequisites
Make sure that you have enabled the Global Arming/Disarming function. On the hub screen, select
> Hub Setting, and then enable Global Arming/Disarming.

Background Information
You can arm and disarm the detectors in all the areas.

Procedure
Step 1 On the Home screen, tap .
Step 2 On the hub screen, select from Home, Away, and Disarm on the upper screen.

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 Figure 10-2 Global arming and disarming

10.3 Manual Arming and Disarming

You can arm the security system through the DMSS app or keyfob.
● To arm and disarm the detectors in a single area or all the areas, see "10.1 Single Arming and
Disarming", and "10.2 Global Arming and Disarming".
● To operate through the keyfob, you need to assign the control permissions of the areas to the
keyfob first. For details, see the user's manual of the corresponding keyfob.

10.4 Scheduled Arming and Disarming

You can setup a schedule to arm and disarm detectors. You can configure arming plans, including
arming area, modes and periods.
Step 1 On the Home screen, tap .
Step 2 On the hub screen, select > Hub Setting > Scheduled Arming/Disarming.
Step 3 On the Scheduled Arming/Disarming screen, tap Add, and then configure arming plans.
● Name: Customize a name for the arming plans.
● Area: Select a single or multiple areas that you want to arm.
● Command Setting: Select from Home, Away, and Disarm.
● Time: Set an arming time.

50
 To apply the arming time to other days, tap Repeat and select the days you want.
● Forced Arming: Select as needed.

51
 11 Message

Alarm messages generated by devices that were added can be pushed to the DMSS app. You can
view recorded videos, the live video, and picture of alarm events.

You need to set alarm rules and enable the alarm function of the device or channel.

11.1 Subscribing for Alarm Messages

You can subscribe for alarm messages, and then alarm notifications will be pushed to DMSS when an
alarm is triggered. For details on subscribing for alarm messages, see "5.1.1.1 Notification".

11.2 Viewing Messages

On the Message screen, you can view messages for alarms, errors, the system and your personal
messages.

Figure 11-1 Message

Table 11-1 Message

Type Messages Description
Displays all the alarm messages related to the
All Messages
Alarm Message cameras and alarm devices.
Camera Message Displays messages about the cameras.

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 Type Messages Description
Alarm Message Display messages about the alarm devices.
Displays personal messages such as notifications of
Personal message
shared devices and deleted devices.
Displays messages on errors, showing the type of
Mailbox Exception message error, when it occurred, when it was resolved and
the service rating.
Display messages such as system maintenance and
System message
declaration.
Step 1 On the Home screen, select Message > Alarm Message.
Step 2 On the Alarm Message screen, tap an alarm event to view its alarm messages.

Figure 11-2 Alarm messages

Messages with red dots have not been viewed as yet.

● To mark messages as read, tap , select one or multiple messages with red dots,
and then tap Mark as read.

● To delete alarm messages, tap , select one or multiple messages, and then tap
Delete.
Step 3 Tap the alarm message and then its prompt type will be displayed.
Step 4 Tap the alarm message, and then the Playback screen opens. For details on performing
operations on the Playback screen, see "7 Video Playback".
Tap Live View on the lower right corner, and then the Live screen opens. For details on
performing operations on the Live screen, see "6 Live View".

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 12 Favorites

Background Information
You can save channels to Favorites to find them easily and go to the Live View when needed.

For details on saving the played video in Favorites, see "6 Live View".

Procedure
Step 1 On the Home screen, tap Favorites.
Step 2 Tap , select one or multiple channels from the same device type, and then tap Next.
Step 3 Enter the folder name.

Related Operations
● Tap to play channels in this folder simultaneously.
● Tap to view details on the channels, add more channels, delete existing channels, or rename
the folder.
● Tap Delete to delete the folder.

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 13 Me

Figure 13-1 Me

Table 13-1 Me
Name Description
Tap to open the Account Management screen.
● View personal information.
● Modify the password of the user.
Tap Modify Password, enter the old and the new password, and
then tap Done.
● Delete the account.
Select Delete Account > Apply for Deletion to delete the
account.
● Export your account information.
1. Select Export Account Information > Export.
Account management 2. Enter your email address, and then tap Next.
3. Check your email box to receive a verification code, and then
enter the code.

Use the verification code within 60 seconds of receiving it.

Otherwise, the verification code will become invalid.
4. Check your email box to view the exported account
information.
● Exit DMSS.
Tap Log out to exit DMSS.

55
Name Description
● For details on sharing and entrusting devices, see "5.2 Sharing
Device Sharing, Batch
Devices" and "5.3.2 Entrusting Devices in Batches".
Entrust, Export Device
● For details on exporting devices, see "5.4 Creating Device Cards".
My Files Snapshots and recorded videos are saved in Files.
Favorites For details, see "12 Favorites".
● PTZ Speed: Select the speed for the PTZ camera from 1 to 8. The
higher the value is, the faster the PTZ moves.
● Capture Mode: Set quantity of manual snapshot for a single time.
● NR Setting: The higher the NR level is, the better the noise
reduction will be.
● Hard Decoding: Tap next to Hard Decoding to enable the
Setting function, and then the performance of video stream will be
improved.
● Pushed Video Delay: Set the delay for pushed recordings. You can
select from 10 s, 30 s, 1 min, 2 min, and 5 min.
● Default Page: Select the display type.
● Password Protection: You can set the password of the device. For
details on modifying the device password, see "5.5 Resetting and
Modifying the Device Password".
● Region: Select your region.
● Auto Play When Not in a Wi-Fi Network: Tap next to the
Auto Play When Not in a Wi-Fi Network to enable the function,
and then videos can be automatically played with other networks,
such as cellular data.
● Notification and Period: Tap next to Notification to enable
the alarm notifications function, and then you can set the period
for receiving notifications.

◇ Notifications can only be sent during the defined period.

General ◇ The period setting is only supported by devices registered to
the account.
● Appearance Mode:
◇ Keep Match System Settings as default.
◇ If you want to personalize appearance mode, select General >
Appearance Mode, tap next to Match System Settings,
and then select from Dark or Light.
● Picture-in-Picture: Tap next to Picture-in-Picture to enable
the function, and then the live video can be simultaneously viewed
in the small, floating window.
● Clear Cache.
Test the Wi-Fi status and notification pushing status of DMSS, and reset
Tool Manager
device password.

56
Name Description
Entrusting Service
View information on the entrusting service provider.
Provider
View a brief introduction of the functions for each module.
Help and Feedback
Tap to search for specific functions with keywords.

Privacy View the DMSS privacy policy.

About View information on DMSS.

57