BED103 Final Exam

Instructor: Reilito F.
Valmoria, CPA, CRB

BED 103: Business Process Management
Final Exam: December 13, 2021
Instruction: Write your answer in a bond paper, pm the picture of your answer and submit your answer to the
BSAIS office not later than December 17, 2021. Please do not forget the description of your answer.
TRUE OR FALSE
1. BPM or Business Process Management – is how a company creates, edits, and analyses
the predictable processes that make up the core of the business.
2. Unmanaged and chaotic processes hurt business and lead to one or more of these
scenarios: time wasted, more errors, increased blame, lack data and demoralized
employees.
3. Design represent the process in the business layout. Fix details like deadlines, and
conditions to give a clear of the sequence of events and the flow of data through the
process.
4. Enterprise View the analyst will not only work with people that have a general
understanding of the process, but will also have to interview different actors of the
process in order to be able to see details beyond the idea of the business process.
5. Ideal process it provides the closest information of the tasks done by each actor. It can
add noise to how the BPM analyst view the process.
6. Documented process defines how the flows and tasks should be and practiced in the
company.
7. In the 1960s, technology increasingly became a business driver and amplified the speed
of change. This launched the first wave of process orientation.
8. The third wave began in the mid-1990s and continues in the present as the “coming of
age” of process-centric business. Technology is shifting from being a process driver to a
process enabler.
9. One of the key reasons to have well-defined business process is to improve efficiency.
10. Agility improved visibility into processes helps zero in on wasteful expenditure. This
way costs are kept to a minimum and savings are boosted.
Multiple Choice
1. Unmanaged and chaotic processes hurt business and lead to one or more of
these scenarios except:
a. time wasted
b. more errors
c. gives company time to improve
d. demoralized employees
2. Chronological order of the steps of BPM lifecycle. 1. Model, 2. Optimize, 3.

Execute, 4. Monitor, and 5. Design
a. 1-2-3-4-5
b. 5-2-1-3-4
c. 5-1-3-4-2
d. 1-5-3-4-2
3. What is the focused of the BPM?

a. More on the repetitive and on going processes that follow predictable pattern
or process management.
b. More on the automation of business processes to speed up communication
c. More on managing and finding the best business processes to optimize time
utilization
d. More on enhancing and empowering workforce to have immediate answer of
the problems encountered in the operation.
4. The three waves of process evolution except.

a. process improvement
b. process of reengineering
c. process development
d. Business Process Management
5. The focus of the 3rd wave are except:

a. 24X7 Global Business
b. Assessment, Adaptability and Agility
c. Continual Transformation
d. Specialization of Labor
6. The technology used in the 1st wave is:

a. Mechanization
b. CRM
c. ERP
d. Computerized Automation
7. Real Process advantage except:

a. It provides the closest information of the tasks done by each actor.
b. It has the view of the actual process applied in the operation.
c. It has a real view of the costs of each task.
d. It’s useful to define interfaces with users, systems, etc.
8. The processes concerning BPM Deployment or Process Re-engineering except.

a. Model Process
b. Ideal Process
c. Real Process
d. Documented Process
9. Steps of the business process lifecycle except.

a. Monitor the results
b. Repeat
c. Set actions and assign stakeholders
d. Evaluation and Identifying
10. I. BPM solutions are uniquely designed to boost efficiency of processes across
verticals and organizations.
II. Monitoring processes allows for identification and evaluation of duplicated
tasks.
a. Only I is correct
b. Only II is correct
c. Both are true
d. Both are false
Essay (3 points each)

1. What is BPM?
2. Explain why World War 1 and World War 2 pushed BPM to its current position.
3. Explain the pros and cons of Ideal Process.
4. Compare Documented Process from Real Process.
5. Where/When is Swimlane diagram can be used?
6. What are the benefits of analyzing your As-Is process?
7. What is Lean Manufacturing Process?

8. What are the benefits for the companies using the Lean Concepts
9. What is the Six Sigma Process Improvement?
10. What are the benefits of using Six Sigma Process Improvement?
APPLICATION (30 points):
Pasaway Manufacturing Incorporated hires you to improve their current manufacturing

process. They are involve in the manufacturing speed boats. From the marketing team they
receive orders from customer with customer specification and without specification. If it is
with customer specification it goes to Planning and Design Department after that it goes to
the Assembly department but if it is without specification it goes directly to Assembly.
Assembly ask Inventory department for materials, if there are materials the work starts, if
there is none Assembly calls supplier for needed materials until material arrive they start
the work, if there are materials the work starts. The chaos start with assembly, if the raw
materials was not enough to build a speed boat hence waiting time is needed for the order
of the raw materials. If Assembly is done with their task Painting and Furnishing department
takes over the job but unfortunately the labor force in this department is tardy and causes
the project to be behind of schedule this leads to customers dissatisfaction and cancellation
of orders is high. From Painting and Furnishing department the finished speed boat goes to
the Marketing department. Marketing department delivers finished product to customer.
All these process are done manually and paperwork are done in the transmission of process
from department to department.
Required:
a. Make an As-Is process of Pasaway Manufacturing Incorporated using Swimlane

diagram (5 points) and list the areas to be improved (5 points).
b. Propose To-Be process as your improvement of the As-Is process using the Lean
Manufacturing Process. (10 points)
c. Propose To-Be process as your improvement of the As-Is process using the Six Sigma
Process Improvement. (10 points)
Hints:
1. Analyze and point out bottlenecks or area to be improve.

2. Key terms “automation”, “requisition” and “time management”
3. Just focus on the scenario.

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Instructor: Reilito F.

Valmoria, CPA, CRB

2. Chronological order of the steps of BPM lifecycle. 1. Model, 2. Optimize, 3.

3. What is the focused of the BPM?

4. The three waves of process evolution except.

5. The focus of the 3rd wave are except:

6. The technology used in the 1st wave is:

7. Real Process advantage except:

8. The processes concerning BPM Deployment or Process Re-engineering except.

9. Steps of the business process lifecycle except.

Essay (3 points each)

3. Explain the pros and cons of Ideal Process.

4. Compare Documented Process from Real Process.

5. Where/When is Swimlane diagram can be used?

6. What are the benefits of analyzing your As-Is process?

7. What is Lean Manufacturing Process?

APPLICATION (30 points):

Pasaway Manufacturing Incorporated hires you to improve their current manufacturing

a. Make an As-Is process of Pasaway Manufacturing Incorporated using Swimlane

1. Analyze and point out bottlenecks or area to be improve.

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