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    Test - Management (Robbins & Coulter) - Chapter 18 - Quizlet

    Uploaded by

    Muhammad Haroon
    This document contains a 20 question quiz on management and control from Robbins & Coulter's textbook. The quiz includes true/false, multiple choice, matching and written definition questions testing understanding of key terms like feedback control, employee theft, controlling, balanced scorecard, and productivity.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    Test - Management (Robbins & Coulter) - Chapter 18 - Quizlet

    Uploaded by

    Muhammad Haroon
    127 views5 pages
    This document contains a 20 question quiz on management and control from Robbins & Coulter's textbook. The quiz includes true/false, multiple choice, matching and written definition questions testing understanding of key terms like feedback control, employee theft, controlling, balanced scorecard, and productivity.

    Original Description:

    Test_ Management (Robbins & Coulter) - Chapter 18 _ Quizlet

    Original Title

    Test_ Management (Robbins & Coulter) - Chapter 18 _ Quizlet

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    This document contains a 20 question quiz on management and control from Robbins & Coulter's textbook. The quiz includes true/false, multiple choice, matching and written definition questions testing understanding of key terms like feedback control, employee theft, controlling, balanced scorecard, and productivity.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    127 views5 pages

    Test - Management (Robbins & Coulter) - Chapter 18 - Quizlet

    Uploaded by

    Muhammad Haroon
    This document contains a 20 question quiz on management and control from Robbins & Coulter's textbook. The quiz includes true/false, multiple choice, matching and written definition questions testing understanding of key terms like feedback control, employee theft, controlling, balanced scorecard, and productivity.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 5

    3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

    Name: Score:

    5 True/False questions

    Definition Term 1 of 20

    Takes place while a work activity is in progress. • Feedback control

    True

    False

    Definition Term 2 of 20

    • Attendance (absenteeism, tardiness)


    Discipline problems
    • On-the-job behaviors (insubordination,
    alcohol or drug abuse)

    • Dishonesty (theft, lying to supervisors,


    falsifying information)

    • Outside activities (criminal activities,


    unauthorized strike)

    True

    False

    Definition Term 3 of 20

    • Measuring actual performance


    Step 2
    - We measure through personal observations,
    statistical, oral, and written reports

    - Measuring is more critical to the control


    process than how it's measured

    True

    False

    https://quizlet.com/144073826/test 1/5
    3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

    Definition Term 4 of 20

    Accumulated results of all the organization's Organizational performance


    work activities.

    True

    False

    Definition Term 5 of 20

    • Get firsthand knowledge • Personal observation benefits & drawbacks:


    • No filtered information

    • Intensive coverage of work activities

    __________________________

    • Personal biases

    • Time-consuming

    • Obstrusive

    True

    False

    5 Multiple choice questions

    Definition 6 of 20

    Any unauthorized taking of company property by employees for their personal use.

    Employee theft

    Balanced scorecard

    Purpose of control

    Range of variation

    https://quizlet.com/144073826/test 2/5
    3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

    Definition 7 of 20

    Monitoring, comparing, and correcting work performance.

    Productivity

    Benchmark

    Performance

    Controlling

    Definition 8 of 20

    Employees can:

    • Read your email

    • Tap your telephone

    • Monitor your work by computer

    • Store and review computer files

    • Monitor you in an employee bathroom or dressing room

    • Track your whereabouts in a company vehicle

    Balanced scorecard

    Disciplinary actions

    Workplace violence

    Workplace privacy

    https://quizlet.com/144073826/test 3/5
    3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

    Definition 9 of 20

    • Easy visualization

    • Effective for showing relationships

    __________________________

    • Limited information

    • Ignores subjective factors

    • Statistical reports benefits & drawbacks:

    • Written reports benefits & drawbacks:

    • Personal observation benefits & drawbacks:

    • Protecting the workplace is important as it:

    Definition 10 of 20

    Lets managers know whether their goals and plans are on target and what future actions to
    take.

    • Basic corrective action

    • Planning is important as it:

    • Management by walking around

    • Empowering employees is important as it:

    5 Matching questions

    • Ratio analysis (liquidity, leverage, activity, profitability)


    A. • Revise the 11-15 of 20

    • Budget analysis (quantitative standards, deviations) standard

    B. Financial controls
    To ensure that activities are completed in ways that lead
    to the accomplishment of organizational goals. C. • Feedback control

    D. Purpose of control
    Performance measurement tool that examines more
    E. Balanced scorecard
    than just the financial perspective.

    https://quizlet.com/144073826/test 4/5
    3/5/22, 12:33 AM Test: Management (Robbins & Coulter) - Chapter 18 | Quizlet

    If performance consistently exceeds goal, then a


    manager should look at whether the goal is too easy or
    needs to be raised.

    Takes place after a work activity is done.

    5 Written questions

    Definition 16 of 20

    Measure of how appropriate organizational goals are and how well those goals are being met.

    Definition 17 of 20

    System used to provide management with needed information on a regular basis.

    Definition 18 of 20

    Corrects problems at once in order to get performance back on track.

    Definition 19 of 20

    Managers need to provide their employees with feedback so that the employees know where
    they stand in terms of their work.

    Definition 20 of 20

    Amount of goods or services produced divided by the inputs needed to generate that output.

    https://quizlet.com/144073826/test 5/5

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