SUPPLY CHAIN MANAGEMENT

ASSIGNMENT 1

Submitted by,
Alen Augustine
FM-1952
MBA Batch 18 B
DHL is the global leader in logistics - with more highly experienced professionals
at more locations in more countries than any other provider. His goal is to build
strong, long-term partnerships with customers by providing world class services,
across all our operations. In India, they have formed a new joint venture - DHL
Lemuir Logistics, which consolidates their position as the leader in International
Freight Forwarding, Supply Chain Management, Project Transport and Customs
Brokerage. They are the first choice for companies looking for end to end logistics
solutions and high-quality servicing capabilities. After joining forces with Excel in
2005, they are now also the sector's leading innovator - providing the extraordinary
range of cutting-edge solutions.
DHL Worldwide Express (India) Pvt Ltd is the No.1 international air express
services provider in India, a position it has held since it began its India operations
in 1979. Today, DHL offers its customers the entire spectrum of express services
from international air express to high end logistics solutions including repair and
return, strategic inventory management and direct express inventory.
DHL India has an outstanding reputation in the market for providing a reliable, fast
and easy-to-use service. DHL offers-

Highly trained and professional staff, committed to being responsive to all

customers’ needs

 Customer Service Agents, available round-the-clock, 365 days of the year, to

serve customers whenever and wherever they need them

 Electronic pre-clearance of shipments through Customs

 Five international gateways providing direct-to-air networks and faster sorting

of inbound and outbound shipments
Products and services of DHL:

DHL Document Express (DOX):

This service is ideal for shipments that are not subjected to Customs declaration at
destinations, or have no commercial value or do not require a license.

DHL Express Worldwide Package (WPX)

This service is used for shipments with commercial value or those, which must be
declared for Customs evaluation. They may be subjected to Customs inspection at
destinations and may be taxable or dutiable.

Jumbo Pack and Jumbo Junior:

This service makes exporting easy. One box dispatched for one flat fee, anywhere
in the world. DHL Jumbo Box is for shipments under 25kg and Jumbo Junior for
shipments less than 10kg.

Import Express:
This service is a single window solution for all importing needs. DHL Import
Express is a one window, one rate, and one account, one currency service that
enables a shipment picked up from the supplier's doorstep overseas and delivered
directly to the customer anywhere in the world. And what's more, it allows the
customer to maintain total control of your importing costs.
Fashion First:
Fast Forward is the revolutionary new service of DHL for moving heavy goods
that brings increased efficiency and delivers greater cost savings for Indian
importers and exporters. It facilitates the import and export of shipments
weighing 20kg and above by providing significant savings with a wide range of
innovative and flexible door-to-door solutions. Another feature of Fast Forward is
Trade Automated Services (TAS), an online platform that provides
comprehensive trade and customs information in 50 key countries worldwide,
calculates total landed costs of a shipment (including duty, tax and other customs
related charges), generates import and export documentation, screens senders and
receivers against government lists pertaining to embargoes and sanctions, and
compares an item's export and import clearance costs and regulations to enable
qualifying sourcing decision.

Supply chain of DHL

Logistical services that are offered.

 Reverse Logistics

 Services Logistics

 Inbound to Manufacturing

 Medical device distribution

 Distribution to stores Management

 Engineering Response

Reverse Logistics
DHL’s reverse logistics solutions help customers plan, implement and control flow
of materials and manage related information, back up the supply chain to recapture
values and ensure the safe disposal of goods. Items include the recovery of
obsolete or non-operational white goods such as refrigerators, plus the removal of
old furniture on delivery of new or replacement products.

Services include:

 Roll in Management: de-installation of finished goods at the customer's site

 Returns Management: receiving, sorting, verifying and managing returned

products

 Express Delivery: Exchange of Dead On Arrival product

Service logistics
Service and replacement parts DHL’s service and replacement parts service
involves the management of manufacturers' replacement parts delivered to and
 from customers according to pre-defined service levels or warranty agreements
on a one, two, four or eight-hour and next-day basis, 24 hours a day, seven days a
week.

DHL works closely with customers to overcome common issues such as:

 Poor parts availability

 High inventory investment

 Long lead times, accentuated by global sourcing

 High levels of customer returns

 Poor visibility, reporting and control

 Cost control of the demand chain

Inbound to Manufacturing
Inbound to manufacturing is the complete end-to-end logistics management of
inventories, facilities and labour associated with the inbound flow of materials
from vendors and supplier origins to consumption points in manufacturers
production lines.

The service encompasses:

 Network, transportation and facility design

 Inventory optimization

 Supplier management

 Transportation management

 In-plant services
Key to the service is integrating manufacturers' forecasting, order management and
supply chain execution processes with their component suppliers. DHL
implements warehouse management and supply chain event management systems
to manage just-in-time deliveries and allow supply chain participants to exchange
forecast requirements in real time

Medical Device Distribution

DHL country-based warehouses for a number of manufacturers to service a local

customer base. This includes the receipt of product from local or global
manufacturing sites and downstream distribution to hospitals.

Distribution to stores management

DHL distributions to store services are focused on helping retailers create efficient
and flexible supply chains to deliver product to retail outlets at high levels of
service. These solutions are built from several core services: reverse logistics
collections; sortation; processing; repair/refurbishment; value recovery; disposal
and compliance.

Engineering Response

Through our Engineering Response services, we manage the materials supply

chain from works planning and inbound goods through to on-site works, delivering
stock out to engineers, builders and construction workers in the field.
Extended supply chain services
DHL not only provides physical logistics services but also manages other
enhanced supply chain services, improving efficiencies and reducing costs.

a.) Order Management

Receipt, management, execution, sequencing and dispatch of orders in a timely
manner.

b.) Call Center Management

A Call Centre manages orders, monitors sales activities, provides customer
services and functions as a Help-desk.

c.) Global Inventory Management

DHL gives the customer a global view of inventory, thus enabling informed
decisions regarding the disposition of stock.

d.) Consolidated Billing Services

The creation of a consolidated and categorized invoice, based on all services
performed in a specific time-period by more than one service provider, made
available in an agreed format.

e) Freight & Customs Solutions

DHL's many years of experience with international trade requirements and
formalities, combined with the European Competence Centre and country
expertise, gives customers the leading edge in service, quality and management in
cross border transactions.
Supply Chain Re-engineering

DHL works with customers to review supply chain efficiencies. One of the main
tasks is to evaluate cost efficiency to ensure that costs are being driven down
throughout the contract duration. Data analysis allows DHL to provide customers
with 'what if modeling' or the impact of changing the business rules.

After Sales Optimization

Optimizing return logistics and spare parts logistics as well as maintenance and
repair services.

Vehicle Management Services

Our vehicle management services focus on the management of sales and

marketing support programmes for automotive manufacturers. Combining a range
of services and systems to deliver a global response, they help you overcome
challenges at the end of the automotive supply chain.

Distribution to Stores Management

DHL’s distribution to store solutions are focused on helping retailers create

efficient and flexible supply chains to deliver product to retail outlets at high
levels of services

These solutions are built from several core services including reverse logistics:

 logistics network strategy

 warehouse design and simulation

 Transport modeling.
IMPACT OF COVID 19

The COVID-19 pandemic has impacted many businesses and brought the world to
a standstill. In addition, the global supply chains faced high disruptions due to
lockdowns and border closures that prevented the supply and movement of goods.
International trade came to a halt, which then impacted the economic growth,
competitiveness and job creation in many industrial sectors around the globe.  

1. Rise of online e-commerce 

One of the most significant benefactors of this pandemic has been the e-commerce
sector. With social-distancing regulations around the globe at large, those
companies having a robust digital presence swiftly pivoted to online purchase and
delivery models. Businesses with fleet and in-house delivery infrastructure were
suddenly at a big advantage, as they could scale up to meet the soaring demand for
door-to-door deliveries in various e-commerce categories.

Customers started making impulse purchases with quick delivery timelines,

making the last-mile service an important factor for any business’s success. In
Germany, DHL witnessed an increase in parcel shipments from 5.3 to 9.0 million
parcels per day. This change in buying behaviour is here to stay and it implies that
if businesses have to stay competitive in the post-COVID era, they will have to
continue to match their customers’ last-mile delivery service expectations.

2. Green logistics 

The other benefactor of this pandemic has been the environment. Several studies
indicate that the pandemic situation significantly improved air quality, reduced
emission, and pollution levels in different cities across the world. The pandemic
has also led to an increasing customer preference for sustainable products and
services. 

Both buyers and sellers are phasing into an eco-friendly world, signalling their
fidelity towards preserving the environment. Businesses too therefore want to
evaluate their supply chains and service providers for environmental impact. With
that in mind, many logistics service providers such as DHL Express are moving
towards driving green logistics.
Being a pioneer of green logistics, DHL has continuously strived to reduce carbon
emissions without compromising on its services. With a clear goal in mind, our
company, freight carriers, as well as infrastructure providers, are all aligned in
reducing carbon emissions, thus making our supply chains more sustainable.
Keeping the environmental impact in mind, it is our mission to achieve zero
emissions by 2050 and become the industry standard for all ethical business
operations.

3. Diverse global supply chains

Having a diverse and resilient supply chain is important to sustain and smoothly
operate even during such disruptions. Having alternate suppliers from different
countries, holding an emergency stock of your goods, or managing a better
inventory are some ways to beef up your supply chain in case of unforeseen
circumstances. 

In addition, businesses have to grow agile and build flexibility in order to gain an
upper hand over their competitors. Having an independent logistics network works
wonders, as it will eliminate the dependency on internal infrastructure, making
international business operations seamless and hassle-free.