Matt Polley

3128 Dove Street

San Diego, CA 92103
858-428-7066
mp.mapping@gmail.com
http://www.linkedin.com/pub/matt-polley/6/916/a79

Director of Information Technology | Senior Data Analyst

Versatile IT professional with a strong skill set in front and back end environments.
Having implemented network solutions for commercial brokerage firms such as Marcus
& Millichap, CB Richard Ellis, Sperry Van Ness, and Grubb & Ellis; I've been able to flex
my skills in both development, and support my efforts thereafter with uncompromising
client facing support. Close interaction, and collaborative efforts with development,
production, administration and operation team(s), have helped me to boost productivity,
internal cross functionality, and overall efficiency. Constant communication, detailed
executive summaries, remote training & support, and on-site presentation(s) where
needed, have secured long lasting client relationships, and a solid reputation for
managerial skills internally.

Technical Skill Set(s) & Related

Operating Systems & Enterprise Initiatives

Windows NT Editions, Enterprise Server Editions
Active Directory, SharePoint, Exchange, Office 365 Administration / Maintenence &
Support , Exchange Implementation & Administration
MS Dynamics, Azure, Zendesk, Other open sourced CRM platform(s)

Database & Related

Legacy Systems Include but are not limited to:
Microsoft SQL, Visual Studio, Microsoft Access,
Fox Pro, MSDE, MySQL, Postgre, LAMP / WAMP development, WordPress,Knowledge
Base (ASP.NET 2.0), GIS / ESRI Integration
*Certified ACT! Consultant

Reporting
Report Mockups and development, SSRS & Crystal Reporting Services (Business
Objects / SAP), Jira, CRM data source integration, Salesforce, MS Dynamics, legacy
CoStar Comp data revamped into SSRS automation, user/team modifications, Client
facing report(s); portfolio available upon request
Analytical Implementation & Client Facing Overview
Team Leadership, Budget Analysis, Report Mockups / Service Pack drafting, Project
Plans, Worklflows, Executive Summaries, Web training & Webinar broadcasting, overall
client satisfaction agendas, Software development

Professional Experience:

Support IT-CRE – San Diego, CA

Consulting services include remote/on-site CRM training & support, data importing,
reporting, data scrubbing, system/network administration, project planning, disaster
recovery planning, business continuity agendas, and more.
− Co-Founder | Director of Technology, October 2019 – Present

● Setup sales incentives and marketing campaigns to create CRE professional

client base
● Cross trained understudies on all aspects of business
● Developed in-depth project plan(s), served as primary project resource for
client(s)
● Write functional / design spec(s), workflow(s), and mockups; create custom
layout for perspective on-boarding, features & benefit demo with executive teams
and project managers
● Apply analytical skills to establish timelines, milestones, and other categorization
by utilizing Industry standard tools
● Implement security procedures and guidelines
● Wrote company manuals contents of which include; proven successful
methodologies, quick start guides, and advanced data manipulation
● Oversee all HR initiatives, CTS, payroll, tax guidelines, and other industry
standard practices

RealNex - San Diego, CA

RealNex has taken 4 subsidiaries, merged them into one ironclad suite, providing the
most comprehensive solution for tracking deals, properties, contacts, history and
activities.
- Client Services Director, February 2016 – October 2019

● Direct Agile development and oversee implementation(s).

● Roll out DevOps procedure(s) company wide:
● Maintain and monitor development and web operations procedures
● Recommend and implement PM tools and practices to increase efficiency
● Automate and improve the existing e commerce architecture where needed
(AWS among others)
● Configure and deploy desktop software (Standard and Open Source)
● Implement a configuration management solution. (Nagios and others)
 ● Define a standard for provisioning, automation, configuration, integration,
deployment and release processes.
● Perform unit and system level testing; Incorporate Dev, Stage and Live
environments
● Develop a portal and app to manage tours, inquiries, RFPs and the negotiation
process to engage clients, and automate the leasing process
● Create and maintain comprehensive documentation, as it relates to server and
network for in-house infrastructure
● Implement source control management, and bug tracking tools for repeated use
● Oversee and participate in design reviews, code audits and R&D initiative(s)
● Communicate requirements to board by evaluating current and future business
opportunities that relate to Company's products and solutions

CoStar Inc, San Diego, CA

A web-based Enterprise Information Management system exclusively for Commercial
Real Estate firms. REApplications enable executives, professionals and support staff to
manage property data and market research, collaborate with Clients on transactions,
and manage prospects & client relationships.
- Senior Implementation Analyst, April 2012 - January 2016

“As the senior member for the Client Services team, one of two primary delegations is
to lead our team of Project Managers and oversee a wide range of system
administration items; including security measures and R & D initiatives.
On the back end; Oversee complex data implementation initiatives., data migrations,
and CoStar's full scale Data Center Consolidation plan (available upon request)”

● Allocation of mass storage space and cloud resources

● Defining / Automating Back up Procedures – full, incremental, partial
● Providing Direction – internal staff, client facing, management - short and long
term planning
● Participation in the selection of vendor products and development of information
technology staff
● Cross-functionality / willingness to expand & grow with technology
● Communication and delegation with / to internal team members
● Design and Implementation of corporate intranet – MS Dynamics
Implementation, MS Office 365 Migration / Setup
● Active Directory Management / Group Policy Administration
● Internal / Client User Account Administration (Creation, Deletion, Security &
Permissions, VPN Access, etc.)
● Regular maintenance of Enterprise level infrastructure(s); IT tasks, system
rollouts, backup & restore, data migrations, reporting services, disaster recovery,
business continuance planning
● Document client/customer requests and draft R & D initiatives where needed
 ● Implement complex back-end customization(s),and user-friendly front-end
interfaces utilized by client executives
● Preparation of organizational agenda(s) pertaining to project planning, and
budgeting
● Enterprise Level licensing; Software / Hardware, decision making
● Supervision of Data, Production and Project Management teams
● Engage with clients from project kick off until implementation completion
● Work with product development teams ensuring timely software project
updates/roll-outs
● Communicate daily with clients on progress of projects
● Track critical processes and procedures the customer uses to manage the
projects
● Meet strict customer advocacy & satisfaction objectives wherever needed
● Practice concept of change management, ensuring customer satisfaction and
scope/risk management
● Scalability and Quality of Service, Software-Defined Storage, Virtual SAN
Release
● Metro-wide mirroring - Addition of EMC VPLEX hardware to subsidiary sites

REA Software, San Diego, CA

Software designed exclusively for commercial realtors; voted the #1 software for
contact management & property tracking.
- Web Development / Sr Technical Support, June 2005-March 2012

● Design and Implementation of corporate intranet – SQL administration, FTP

accessible file sharing protocol, a friendly ASP.NET end-user interface, currently
beta testing the ASP.NET MVC Web Framework platform
● Client-server roles, customized group / team distributions, privacy settings, Active
Directory in Windows Server 2008 r2
● Automated backups (stored procedures, triggers, backups)
● Access Import Engine add-in development, for migration(s) from Access into
SQL
● Live Meeting Tutorial(s), On-Site training, Mail merging, Crystal Reports, and
Outlook Synch

Education :

The Allen Stevenson School, New York City, NY (1985-1989)

La Jolla High School, La Jolla, CA (1989-1993)
University of California, San Diego (1995-1999)

Professional References (consultation and/or contract client)

Lundy Ross - IT Administrator

Bluestone & Hockley Real Estate Services
9320 SW Babur Blvd., Suite 300 | Portland, OR 97219
503-222-3800

Mike Hurley - Vice President

CB Richard Ellis | Investment Properties
1420 Fifth Avenue, Suite 1700 | Seattle, WA 98101
206.292.6128

Erika Kruse – Marketing Director

Cassidy Turley | BRE Commercial
4350 La Jolla Village Drive, Suite 500, San Diego, CA 92122
858-546-5477

Matthew May | President

May Realty Advisors
15206 Ventura Blvd, Suite 302, Sherman Oaks, CA 91403
(818) 528-3999

Testimonials
(See online profile)
https://www.linkedin.com/in/matt-polley-a799166/