SQA MCQs With ANS
SQA MCQs With ANS
SQA MCQs With ANS
A. system software
B. application softwarec
C. scienti?c software
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D. none
.c
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Answer: A
a
2. Software is de?ned as ____ . q M
c
A. instructions M
B. data structures
C. documents
D. all above
Answer: D
Answer: D
C. project does not comes with a start time and end time.
D. none
Answer: D
A. spiral model
B. waterfall model
C. prototyping model
Answer: A
D. all
Answer: B
D. all
Answer: D
A. true
o m
B. false
.c
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Answer: A
a
q M
10. Which of the following are the valid relationships in Use Case
Diagrams c
A. generalization
M
B. include
C. extend
D. all
Answer: D
B. incremental model
Answer: D
Answer: C
A. ibm
o m
B. barry boehm
.c
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C. pressman
a
D. royce
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Answer: B
c
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14. Spiral Model has user involvement in all its phases.
A. true
B. false
Answer: B
15. If you were to create client/server applications, which model would you
go for?
B. spiral model
C. concurrent model
D. incremental model
Answer: C
A. requirement gathering
C. testing
D. all
Answer: D
A. requirements
A. prototyping
B. agile development
C. both a and b
D. none
Answer: C
A. waterfall model
B. spiral model
C. aglie model
Answer: D
B. false
Answer: A
B. system design
C. system testing
o m
D. coding
.c
te
Answer: A
a
q M
22. The detailed study of existing system is referred to as :
c
A. system planning M
B. system analysis
C. feasibility study
D. design dfd
Answer: B
23. System analysis and design phase of Software Development Life Cycle
(SDLC)
A. parallel run
B. sizing
C. all of these
D. speci?cations freeze
Answer: C
C. program logic
D. none of these
Answer: A
26. The phase of System Development associated with creation of the test
data is
A. system analysis
B. physical design
C. system acceptance
o m
D. logical design
.c
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Answer: C
a
q M
27. Which of the following is not a named phase in the System
development life cycle ? c
A. assessment
M
B. maintenance
C. development
D. testing
Answer: A
Answer: B
D. none
Answer: C
30. A Use-case actor is always a person having a role that different people
may play.
o m
A. true
.c
B. false
te
a
Answer: B
q M
c are the parts of which document ?
31. The user system requirements
A. sda
M
B. srs
C. srr
D. rar
Answer: B
B. user, developer
C. functional, non-functional
Answer: D
B. false
Answer: B
34. Which of the following statements about SRS is/are true ? i. SRS is
written by customer ii. SRS is written by a developer iii. SRS serves as a
contract between customer and developer
A. only i is true
A. client
B. client
C. production team
D. project manager
Answer: D
A. product risk
B. project risk
C. business risk
D. programming risk
Answer: A
37. Which of the following term is best de?ned by the statement: “There
A. staff turnover
B. technology change
C. management change
D. product competition
Answer: C
o m
38. Which of the following term is best de?ned by the statement: “The
underlying technology on which the system is built is superseded by new
technology.”?
.c
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A. technology change
a
B. product competition
q M
C. requirements change c
D. none of the mentioned
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Answer: A
39. What assess the risk and your plans for risk mitigation and revise
these when you learn more about the risk?
A. risk monitoring
B. risk planning
C. risk analysis
D. risk identi?cation
Answer: A
40. Which of the following risks are derived from the organizational
environment where the software is being developed?
A. people risks
B. technology risks
C. estimation risks
Answer: D
41. Which of the following risks are derived from the software or hardware
technologies that are used to develop the system?
A. managerial risks
B. technology risks
C. estimation risks
o m
D. organizational risks
.c
Answer: B
te
a
q M
42. Which of the following term is best de?ned by the statement: “Derive
c
traceability information to maximize information hiding in the design.”?
M
A. underestimate d development time
B. organizational restructuring
C. requirements changes
Answer: C
43. Which of the following strategies means that the impact of the risk will
be reduced?
A. avoidance strategies
B. minimization strategies
C. contingency plans
Answer: B
B. false
Answer: A
45. Choose the correct option according to the given statements regarding
risk management.Statement 1: A risk is a potential problem—it might
happen, it might not. Statement 2: Managers, software engineers, and
customers participate in risk analysis and management. Statement 3: Only
Managers participate in risk analysis and management.
o m
A. statement 1 and 2 are correct.
.c
B. only statement 1 is correct.
te
a
C. only statement 3 is correct.
q M
D. statement 1 and 3 are correct.
c
Answer: A
M
46. Reactive risk management is sometimes described as:
B. solution mode.
C. uncertain mode
Answer: A
47. Software risk always involves two characteristics. What are those
characteristics?
Answer: A
A. project risks
B. technical risks
C. business risks
Answer: D
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.c
49. Effective risk management plan needs to address which of these
issues?
te
a
A. risk avoidance
q M
B. risk monitoring c
M
C. risk management and contingency planning
Answer: D
D. random, tracking.
Answer: A
A. computer programs
C. data
o m
D. all of the mentioned
.c
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Answer: D
a
q M
52. Which of the following is the process of assembling program
c
components, data, and libraries, and then compiling and linking these to
create an executable system? M
A. system building
B. release management
C. change management
D. version management
Answer: A
53. Which of the following is / are the output of the Software Process?
A. computer programs
Answer: D
B. increases
C. no effect
Answer: A
Answer: B
A. run chart
B. bar chart
C. control chart
Answer: A
A. retesting
B. sanity testing
D. con?rmation testing
Answer: C
q M
C. error guessing technique
c
D. none of the mentioned
M
Answer: B
A. always possible
B. practically possible
Answer: C
A. statement testing
B. decision testing
C. condition coverage
Answer: D
A. unit testing
B. system testing
C. integration testing
Answer: D
q M
C. white box & black box testing
c
D. none of the mentioned
M
Answer: B
A. developer’s end
B. user’s end
Answer: A
A. pareto principle
D. absence of errors-fallacy
Answer: B
B. during designing
C. during coding
D. during testing
Answer: A
q M
B. customers
c
C. designer
D. business analyst
M
Answer: D
Answer: B
69. Software tester focuses more on complex part of the software. Which
of the following testing principle implies this?
B. pesticide paradox
Answer: D
70. The defect cluster change over time. Which of the following testing
principle implies this?
B. pesticide paradox
o m
D. defect clustering
.c
Answer: B
te
a
71. When testing principles are useful?
q M
c
A. during testing
B. during execution
M
C. during review
D. throughout life-cycle
Answer: D
D. all of these
Answer: D
Answer: A
74. The inputs for developing a test plan are taken from
A. project plan
B. business plan
C. support plan
o m
D. none of the above
.c
te
Answer: B
a
q M
75. Testing beyond normal operational capacity is __________
c
A. load testing M
B. performance testing
C. stress testing
D. all of these
Answer: C
76. Test wares are handed over to maintenance team during which phase?
3. Size of testers c
4. Risk associated with project M
A. a. 1, 3, 4
B. b. 1, 2, 3
C. c. 1, 4
D. d. 1, 3
Answer: C
A. author
B. moderator
C. reviewer
D. scribe
Answer: B
A. test suite
B. test procedure
C. test data
D. test log
Answer: D
o m
.c
80. Non functional testing is performed only at system testing level. True
or false.
te
a
A. true
q M
B. false c
Answer: B M
81. Which of the following is not other name for structural testing?
C. behavioral testing
Answer: C
Answer: D
A. unit testing
B. retesting
C. ad hoc testing
D. regression testing
Answer: C
o m
.c
84. When should company stop the testing of a particular software?
te
A. after system testing done a
q M
B. it depends on the risks for the system being tested
c
C. after smoke testing done
85. ___________ refers to a different set of tasks ensures that the software
that has been built is traceable to Customer Requirements.
A. veri?cation
B. requirement engineering
C. validation
Answer: C
A. software developer
B. end users
C. testing team
Answer: B
87. Before handing over the software to the client, which testing is to be
done in-house?
A. alpha
B. betta
C. gamma
o m
D. theta
.c
Answer: A
te
a
q M
88. Requirement Engineering is not concern with _.
c
A. requirement design
B. requirement elicitation
M
C. requirement analysis
D. requirement documentatio n
Answer: A
89. When an expected result is not speci?ed in test case template then _.
Answer: B
Answer: A
C. dynamic testing
D. static testing
Answer: D
Answer: A
A. load testing
C. stress testing
D. none
Answer: C
A. test speci?cation
B. test planning
C. test requirement
D. test con?guration
Answer: A
A. worst case
D. none
Answer: B
B. retesting
C. a,b
D. none
Answer: C
A. ad-hoc testing
o m
B. monkey testing
.c
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C. fuzz testing
a
D. end-to-end testing
q M
Answer: D
c
100. GUI means
M
A. graphical user interface
D. none
Answer: A
A. high
B. good
C. a,b
D. none
o m
.c
Answer: A
te
a
M
102. First graphical user interface used commercially was introduced in
q
A. 1975 c
B. 1966
M
C. 1977
D. 1967
Answer: A
A. presentation language
B. action language
C. a,b
D. none
Answer: A
A. mouse
B. keyboard
D. monitor
Answer: A
105. Which of the following model put much more emphasis on testing?
A. waterfall model
B. agile model
C. spiral model
o m
D. v-v model
.c
te
Answer: D
a
q M
106. Independent modules are easier to maintain and test because of.
c
A. code modi?cation is limited, M
B. error propagation is reduced
Answer: D
Answer: D
B. risk management
C. release management
D. branch management
Answer: B
o m
A. iso 9000
.c
B. cmm
te
a
C. cmmi
q M
D. all of the mentioned
c
Answer: D
M
110. Client/server architectures cannot be properly tested because
network load is highly variable.
A. true
B. false
Answer: B
A. corrective
B. adaptive
C. perfective
Answer: D
A. baseline
B. procedure
C. audit
Answer: A
o m
.c
113. Software Con?guration Management (SCM) is an umbrella activity.
te
A. true a
B. false
q M
c
Answer: A
M
114. What is the main aim of Software Con?guration Management (SCM)?
A. identify change
B. control change
Answer: D
C. evaluations to be performed
Answer: C
A. quality of conformance
B. quality control
C. quality assurance
Answer: A
o m
.c
117. Which of the following is not included in prevention cost?
te
A. equipment calibration and maintenance a
B. formal technical reviews
q M
c
C. test equipment revie ws
118. Select the people who identify the document and veri?es the
correctness of the software…
A. project manager
B. sqa team
C. project team
Answer: B
A. inter-process inspection
B. maintenance
C. testing
Answer: D
q M
c
A. evaluations to be performed
M
B. amount of technical work
Answer: B
A. testing
C. warranty work
D. complaint resolution
Answer: A
123. Who identi?es, documents, and veri?es that corrections have been
made to the software?
A. project manager
B. project team
Answer: C
A. a compliant product
o m
C. delivery within budget and schedule
.c
D. all of the mentioned
te
a
Answer: D
q M
125. Which of the following iscnot a core step of Six Sigma?
A. de?ne
M
B. control
C. measure
D. analyse
Answer: B
A. software availability
B. software reliability
C. software failure
c
A. process control M
B. document control
D. servicing
Answer: A
A. developer???s end
B. user\s end
C. both a and b
Answer: A
Answer: B
A. alpha testing
B. beta testing
C. validation testing
D. both a and b
Answer: D
A. regression testing
B. integration testing
C. smoke testing
Answer: C
A. integration testing
B. validation testing
C. unit testing
Answer: C
o m
.c
134. When different combination of input requires different combination of
te
actions,Which of the following technique is used in such situation
a
A. boundary value analysis
q M
B. equivalence partition c
C. decision table M
D. decision coverage
Answer: C
Answer: B
A. 1987
B. 1985
C. 1890
Answer: A
A. tqm
B. software reliability
C. software failure
o m
D. software testing
.c
Answer: A
te
a
q M
138. .Innovation is the activity leading to changes.
c
A. planned
B. accidental
M
C. virtual
D. user
Answer: A
Answer: B
B. not ?x
D. black box testing, white box testing and gray box testing
Answer: B
C. external customers care about what they receive, internal customers do not.
Answer: B
A. appraisal cost
B. direct cost
C. prevention cost
D. expectedcost
Answer: A
A. card signal
Answer: C
145. What is the aim of fool proo?ng technique used for total quality
management?
o m
B. to specify time cschedule
.c
C. to specify targets
te
a
D. none of the aove
q M
Answer: A
c
M
146. ISO 14000 quality standard is related with
D. customer satisfaction
Answer: A
A. quality assurance deals with activities which prove that products and services meet the
required quality standard
Answer: A
A. only statement 3
C. only statement 2
D. statement 1, 3 and 4
o m
Answer: C
.c
t e
a principle is to eliminate
149. The aim of Just-In-Time manufacturing
q M
A. time wastage
c
B. labour wastage
M
C. cost of excessive inventory
Answer: D
A. calibration
Answer: A
A. conformity
B. quality
C. grade
o m
D. none of the above.
.c
te
Answer: A
a
q M
152. Which of the following is not one of the seven Quality Management
Principles? c
M
A. system approach to management
B. engagement of people
C. leadership
D. customer focus
Answer: A
A. provide resources
C. both a and b
Answer: C
Answer: D
A. planning
B. controlling
C. organizing
D. leadig
Answer: B
Answer: C
B. histograms
C. lpier
D. control of chart
Answer: C
o m
159. Processes that operate with "six sigma quality" over the short term
.c
are assumed to produce long-term defect levels below defects per million
opportunities (DPMO).
te
a
A. 2.4
q M
B. 2 c
C. 3 M
D. 3.4
Answer: D
A. black belt
B. green belt
C. both a and b
Answer: C
Answer: A
A. correct
D. incorrect
o m
Answer: A
.c
te
a is
163. "Quality is de?ned by the customer"
q M
c
A. an unrealistic de?nition of quality
M
B. a user-based de?nition of quality
Answer: B
Answer: A
165. In Six Sigma, a is de?ned as any process output that does not meet
customer speci?cations
A. error
B. cost
D. defect
Answer: D
A. 80/20 rule.
M
B. pareto rule
C. negotiation rule
Answer: A
168. The pareto chart is a that allows us to focus on the issues that are
causing the biggest problem, and thus maximize our impact.
A. prioritization tool
B. mu sigma
C. ishikawa tool
Answer: A
A. potential factors
B. similar factors
C. unrealistic factors
Answer: A
o m
.c
170. Data are onthe check sheet to record the frequency of speci?c events
during a datacollection period.
te
a
A. “collected and tabulated”
q M
B. "circulated" c
C. "reported" M
D. none of the above
Answer: A
A. sense
B. quality
C. measurement
Answer: A
C. histogram
Answer: A
173. Which of the following does not affect the software quality and
organizational performance?
A. market
o m
B. product
.c
C. technology
te
a
D. people
q M
Answer: A
c
M
174. Which of the following is an indirect measure of product?
A. quality
B. complexity
C. reliability
Answer: D
C. control chart
Answer: C
A. state box
B. clean box
C. white box
o m
D. black box
.c
te
Answer: A
a
q M
177. MTTF stands for _______________________
c
A. mean-time-to-f unction M
B. mean-time-to-fa ilure
C. manufacture-ti me-to-function
Answer: B
178. A is an existing defect that hasn’t yet ust because another defect has
yet caused a failure because the exact set of conditions were never met.
A. mutant defect
B. bksu defect
C. latent defect
D. delayed defect
Answer: C
179. Which of the following is not a state of a defect in defect life cycle:
A. new
C. veri?ed
D. critical
Answer: D
A. defect cascading
o m
.c
B. defect prevention
te
C. qc a
D. defect leakage
q M
Answer: D c
M
181. Defect is a technique that was developed to estimate the number of
defects resident in a piece of software.
A. density
B. seeding
C. age
D. latency
Answer: B
A. qa
B. qc
C. six sigma
Answer: C
A. juran
B. kaoru ishikawa
D. feigenbaum
Answer: B
o m
.c
184. Which among the following depicts positive and negative relation
between driving factor and performance factor?
te
a
A. scatter diagram
q M
B. histogram c
C. check sheet M
D. none of the above
Answer: A
A. higher cost
C. development of leadership
Answer: B
Answer: C
o m
D. minimization of development schedule and assessing project quality on going basis
Answer: D
.c
te
188. Inspections and testing are whatakinds of Quality Costs?
q M
A. prevention
c
B. internal failure M
C. external failure
D. appraisal
Answer: D
A. evaluating
B. motivation
C. monitoring
Answer: B
Answer: A
191. Select the operating system which is not supported by Selenium IDE
A. unix
B. linux
C. windows
o m
D. solaries
.c
te
Answer: A
a
192. The Selenium RC is used q M
c
M
A. to run your test against different browers on different opearting systems
Answer: A
193. Out of the following which can only test web applications
A. qtp
B. selenium
Answer: B
A. selenium ide
B. selenium rc
C. seleniumgrid
Answer: D
A. asp
B. java
C. c#
D. php
o m
Answer: A
.c
te
196. Select the name which is not theatype of locators
q M
A. id
c
B. name M
C. password
D. link text
Answer: C
Answer: A
Answer: D
A. google chrome
B. opera mini
C. mozilla firefox
o m
D. internet explorer
.c
te
Answer: C
a
200. Selenium IDE stands for q M
c
M
A. selenium initialization development environment
Answer: C
A. no
B. yes
Answer: B
o m
.c
202. Select the component which is not a type of assertion in Selenium IDE
te
A. assert
a
B. verify
q M
C. waitfor c
D. wait
M
Answer: D
203. Select the method which selects the option at the at the given index
A. selectbyindex()
B. selectindex()
C. selectedbyinde x()
D. selectbyindexe s()
Answer: A
Answer: C
Answer: D
q M
Answer: B
c
M
207. Can Unix operating system be supported by Selenium
A. no
B. yes
Answer: A
208. Which command can be used to enter values onto text boxes ?
A. sendskey()
B. sendkey()
C. sendkeys
D. sendkeys()
Answer: D
209. Select the language which is supported by the Selenium Web driver
A. perl
B. sql
D. cobol
Answer: A
A. selenium generator
B. selenium ide
C. selenium webdriver
o m
Answer: C
.c
te
a used to open a web page using
211. Select the command in SeleniumIDE
theURL
q M
c
A. openrecord
B. open
M
C. opentext
D. opentable
Answer: B
212. In case of Selenium IDE, the source view shows your script in
A. dhtml format
B. xml format
C. j2ee format
D. html format
Answer: D
Answer: A
214. Select the command which is used to check the presence of a certain
element
A. verifytable
B. verifytitlepres ent
C. verifytextpres ent
o m
D. verifyelement present
.c
Answer: D
te
a
q M
215. Select the command which is used to print a string value of a variable
in Selenium IDE c
A. the \display\ command
M
B. the \echo\ command
Answer: B
A. web driver
B. selenium rc
C. selenium ide
D. selenium grid
Answer: A
217. Select the command that will not wait for the new page to load before
moving on to the next command
B. typeandwait
C. selectandwait
D. selectandtype
Answer: D
218. Select the command which is used to pause execution until the page
is loaded completely
o m
A. waitforpageto load
.c
B. waitforelemen tpresent
te
a
C. waitforpage
q M
D. waitforload
c
Answer: A
M
219. What can be used to test Flex/Flash aplication using Selenium
A. flexuiseleniu m
B. flexui
C. uiflexseleniu m
D. seleniumflex
Answer: A
220. Select the command which is used to compare the actual page title
with an expected value
A. verifytitle
B. veri?edtitle
C. verifytitles
D. veri?edtitles
Answer: A
A. information
B. feddback
C. reference
D. element
Answer: C
o m
222. What is TestNG ? .c
te
A. testnextgener ation a
B. testnewgenerl ization
q M
c
C. testnewgener ation
D. testnextgener ations
M
Answer: A
223. Select the tab that shows which command Selenium IDE is currently
executing
A. variable
B. data
C. information
D. info
Answer: D
224. Which is a faster component between the Selenium Web driver and
Selenium RC
Answer: B
A. by.id
B. by.idno
C. by.id_no
D. by.tag_id
Answer: A
o m
.c
te
a
q M
c
M
226. Select the method which clears all selected entries in Web Driver
Selenium
A. dselectall()
B. deselect_al()
o m
C. dselect_al()
.c
D. deselectall()
te
a
Answer: D
q M
coption which displays the text matching the
parameter passed to it M
227. Method which selects the
A. selectvisiblete xt()
B. selectbyvisible text()
C. select_visiblet ext()
D. select_byvisibl etext()
Answer: B
A. waitfortitle
B. waitfortextpre sent
C. waitforactive
D. waitforalert
Answer: C
A. storealert
B. storedalert
C. store_alert
D. storesalert
Answer: A
o m
.c
230. Select the method which performs a context-click at the curent mouse
location
te
a
A. click_context()
q M
B. context.click() c
C. contextclick() M
D. context_click()
Answer: C
A. a.test automation
B. b.selenium
C. c.hpe
D. d.ranorex
Answer: A
A. a.system testing
B. b.software tesating
D. d.beta testing
Answer: C
A. a.component
B. b.test case
C. c.code
o m
D. d.data
.c
te
Answer: A
a
q M
234. Which skill does not require for automation engineer
c
A. a.troubleshoot ing M
B. b.coding
C. c.certi?cation
D. d.designing
Answer: D
A. a.system test
B. b.code test
C. c.unit test
D. d.manual test
Answer: C
A. a.performance testing
C. d.load testing
D. d.stress testing
Answer: B
A. a.load testing
B. b.stress testing
o m
C. c.performanc e testing
.c
te
D. d.functional testing
a
Answer: C
q M
c
M
238. Identifying the Current business practices with respect to automation
in the target organisation involves in which test
A. a.current state
B. b.future state
C. c.gap analysis
D. d.business case
Answer: A
A. a.work plan
B. b.business case
C. c.requiremen t anlysiss
D. risk management
Answer: C
A. a.future state
B. b.current state
C. c.business case
D. d.work plan
Answer: A
A. a.acceptance criteria
B. b.testing
C. c.result
D. d.adaptability
Answer: A
A. a.alpha testing
B. b.agile testing
C. c.beta testing
D. anamoly
Answer: A
B. b.test complexity
C. c.reporting
D. d.maintainan ce cost
Answer: A
o m
.c
e
245. What does automated software testing improves
t
a
A. a.complexity
q M
B. b.design
c
C. c.code
D. d.software quality
M
Answer: D
246. What is the unit of measurement that is used to measure the size of a
user story for an Agile project?
A. a. function points
B. b. story points
D. d. velocity points
Answer: B
247. Agility is nothing more than the ability of project team to respond
rapidly to change.
A. a.false
B. b.true
D. d.
Answer: A
A. a.task focused
B. b.supportive
C. c.process oriented
o m
D. d.disintereste d
.c
te
Answer: B
a
249. Which is a Procedure? q M
c
A. a.exit M
B. b.waitforpro perty
C. c.wait
D. d.none of these.
Answer: C
250. Which of the following is not a valid reason for automating a test
case?
A. a.the test will need to be executed once, but with a large set of data.
B. b.the test will help in saving time for doing exploratory testing.
C. c.the test is important for the business and typical use case for testing.
Answer: D
251. The main goal of Automation Testing is to the number of test cases to
be run manually
A. a.increase
B. b.reduce
o m
C. c.enlarge
.c
D. d.multiply
te
a
Answer: B
q M
c testing?
M
252. Why will you do automation
Answer: C
A. a.cucumber
B. b.jbehave
C. c.watir
D. d.concordion
Answer: C
Answer: A
Answer: C
257. Which of the following is the best approach for automation in the long
term?
Answer: A
A. a.performance testing
B. b.automation testing
C. c.sanity testing
D. d.regression testing
Answer: B
q M
C. c.block
c
D. d. agile
M
Answer: A
A. a.junit
B. b.selenium
C. c.jmeter
D. d.loader
Answer: C
A. a.designer
B. b.tester
C. c.machine
D. d.user
Answer: D
Answer: A
o m
.c
263. Who does static testing
te
a
A. a.tester
q M
B. b.developer
c
C. c.team members
D. d.user
M
Answer: B
A. a.time
B. b.resources
C. c.quality
D. d.debugging
Answer: D
A. a.testing software
B. b.automation testing
C. c.system testing
Answer: B
A. a.generalized specialists
q M
c
A. a.extreme programming (xp)
B. b.scrum M
C. c.crystal clear
D. d.pmbok?? 3
Answer: D
B. b.this is comment
D. d. all of these
Answer: A
269. Which of the following tools would be involved in the automation for
regression test
A. a. data tester
B. b.output comparator
D. d.capture/ playback
Answer: D
270. Defects are less costly if detected in which of the following phases
A. coding
B. design
C. requirements gathering
o m
D. implementation
.c
te
Answer: C
a
271. User Acceptance testing is q M
c
A. white box testing M
B. black box testing
Answer: B
Answer: D
A. bar chart
C. pareto diagram
D. correlation diagram
Answer: A
A. 20-80 rule
B. 80-20 rule
o m
C. 40-60 rule
.c
te
D. 60-40 rule
a
Answer: B
q M
c
M
275. Which one is not Structural Testing?
A. regression
B. parallel
C. acceptance
D. stress
Answer: C
A. preventive
B. appraisal
C. failure
o m
D. none of the above .c
te
Answer: B
a
q M
c
277. Which of the following is not true about Incremental testing?
Answer: C
A. scope
B. mission
C. objective
D. risk
Answer: B
C. run chart
D. regression analysis
Answer: A
Answer: D
q M
c
281. Function point is a measure of
M
A. effort
B. complexity
C. usability
D. size
Answer: D
282. You are told to prepare a report on the most commonly occurring
product defects. You review the software defect reports, which categories
the defects of coding errors, requirement errors, documentation errors,
etc. The best tool to report this information is
A. a histogram
B. a pareto diagram
D. a scatter plot
Answer: A
A. pareto chart
B. control chart
C. run chart
D. histogram
Answer: B
o m
.c
284. The two types of incremental testing approaches are top down and
bottom up approach.
te
a
A. true
q M
B. false c
Answer: A M
285. If the measurement taken by the two people are same refers to the
terms as
A. reliability
B. validity
C. calibration
Answer: A
A. project manager
B. test manager
D. user/customer
Answer: B
A. failure
B. prevention
C. build
D. appraisal
Answer: B
o m
288. You are performing a test to see that it complies with the user
.c
requirement that a certain field be populated by using a drop down box
te
containing a list of values. What kind of testing are you doing?
a
A. white box testing
q M
B. black box testing c
C. load testing M
D. regression testing
Answer: B
A. m bridge awards
B. qai
C. iso
D. microsoft
Answer: C
A. checking test logs against the exit criteria specified in test planning.
Answer: B
A. load testing
B. integration testing
o m
C. system testing
.c
te
D. usability testing
a
Answer: A
q M
c
M
292. Testing activity which is performed to expose defects in the interfaces
and in the interaction between integrated components is :-
D. component testing
Answer: B
Answer: C
294. One of the fields on a form contains a text box which accepts alpha
A. book
B. book
C. boo01k
D. book
Answer: C
Answer: A M
296. Reporting Discrepancies as incidents is a part of which phase :-
Answer: B
297. Which of the following items would not come under Configuration
Management?
A. operating systems
B. test documentation
C. live data
Answer: C
Answer: C
o m
299. The Switch is switched off once the temperature falls below 18 and
.c
then it is turned on when the temperature is more than 21. Identify the
Equivalence values which belong to the same class.
te
a
A. 12,16,22
q M
B. 24,27,17 c
C. 22,23,24 M
D. 14,15,19
Answer: C
300. The approach/document used to make sure all the requirements are
covered when writing test cases
A. test matrix
B. checklist
C. test bed
D. traceability matrix
Answer: D
301. Executing the same test case by giving the number of inputs on same
build called as
A. regression testing
B. retesting
o m
C. ad hoc testing
.c
D. sanity testing
te
a
Answer: B
q M
c technique to assess, monitor, and
maintain the stability of a M
302. Control Charts is a statistical
process.
A. true
B. false
Answer: A
A. validation
B. verification
C. quality assurance
D. quality control
Answer: B
B. verification
C. quality assurance
D. quality control
Answer: A
305. Staff development plan describes how the skills and experience of the
project team members will be developed.
o m
A. true
.c
B. false
te
a
Answer: A
q M
c a testing maturity hierarchy
306. It is a set of levels that defines
M
A. tim (testing improving model)
Answer: B
A. usability testing
B. security testing
C. unit testing
Answer: A
308. The review and approved document (i.e. Test plan, System
Requirement Specification’s) is called as
B. baseline document
C. checklist
Answer: B
A. unit testing
B. integration testing
o m
C. system testing and acceptance testing.
.c
te
D. all the above
a
Answer: D
q M
c
M
310. Cost of quality = Prevention Cost + Appraisal cost + Failure cost
A. true
B. false
Answer: A
311. A useful tool to visualize, clarify, link, identify, and classify possible
cause of a problem. This is also called as “fishbone diagram” what is this?
A. pareto analysis
B. cause-and-effect diagram
Answer: B
A. validation
B. verification
D. quality control
Answer: C
A. report
B. requirement
C. defect
o m
Answer: C
.c
te
314. Verification is a
q M
A. process based
c
B. product based M
Answer: A
Answer: B
316. Name the events that will be analyzed, Count the named incidents,
Rank the count by frequency using a bar chart & Validate reasonableness
of the analysis is called as
A. pareto analysis
C. swot analysis
Answer: A
B. unit regression
C. regional regression
o m
D. retesting
.c
Answer: B
te
a
q M
318. Requirement and Analysis, Design, Development or Coding, Testing
c
and Maintenance is called as Software Development Life Cycle (SDLC)
A. true
M
B. false
Answer: A
319. The testing which is done by going thro' the code is known as,
A. unit testing
B. blackbox testing
D. regression testing
Answer: C
A. true
B. false
Answer: A
Answer: B
A. adhoc testing
B. unit testing
C. regression testing
D. functional testing.
Answer: A
A. beta testing
B. greybox testing
C. test automation
Answer: A
325. Retesting the entire application after a change has been made called
as?
B. unit regression
C. regional regression
o m
D. retesting
.c
Answer: A
te
a
q M
c
M
Answer: A
o m
. c
327. It measures the quality of a producte
procedure, It is a corrective process,a
t It is a specific part of the QA
It applies for particular product &
Deals with the product.
q M
c
A. validation
B. verification
M
C. quality assurance
D. quality control
Answer: D
B. bottom up testing
Answer: D
A. true
B. false
Answer: A
A. process metric
B. product metric
C. test metrics
Answer: B
o
331. Which is non-functional software testing?
m
.c
A. unit testing
te
a
B. block box testing
q M
C. performance testing
c
D. regression testing
Answer: C
M
332. The process that deals with the technical and management issues of
software development called as?
A. delivery process
B. testing process
C. software process
Answer: C
A. regression testing
B. retesting
C. ad hoc testing
D. sanity testing
Answer: A
A. equivalence partitioning
B. code coverage
C. fault injection
Answer: A
A. true
B. false
Answer: A
A. severity
B. priority
C. fix ability
D. traceability
Answer: B
B. false
Answer: A
B. unit regression
o m
C. regional regression
.c
D. retesting.
te
a
Answer: C
q M
c number of defects found in internal testing
340. An Important metric is the
M in customer tests, Status of test activities
compared to the defects found
against the plan, Test coverage achieved so far, comes under
A. process metric
B. product metric
C. test metric
Answer: C
A. user\s site
B. developers\ site
Answer: B
Answer: A
A. confirmation management
B. confederation mangement
C. configuration management
D. compartability management
Answer: C
A. true
B. false
Answer: A
346. This Testing Technique examines the basic program structure and it
derives the test data from the program logic; Ensuring that all statements
and conditions executed at least once. It is called as
Answer: B
347. This type of test include, how well the user will be able to understand
and interact with the system?
A. usability testing
o m
B. user acceptance testing
.c
C. alpha testing
te
a
D. beta testing.
q M
Answer: A
c
M
348. Defects generally fall into the following categories?
A. wrong
B. missing
C. extra
Answer: D
A. plan(p)------>check(c)------>act(a)----->do(d)
B. plan(p)------>do(d)------>check(c)----->act(a)
C. plan(p)------>do(d)------>act(a)----->check(c)
Answer: B
A. functional testing
B. stress/load testing
C. recovery testing
D. integration testing
Answer: B
o m
.c
te
a
q M
c
M
A. true
B. false
o m
Answer: A
.c
te
352. Beta testing will be done by a
q M
A. developer
c
B. user M
C. tester
Answer: B
353. Validation plan describes the approach ,resources and schedule used
for system validation
A. true
B. false
Answer: A
A. cmm level 1
B. cmm level 3
C. cmm level 2
D. none
Answer: B
A. true
B. false
Answer: A
356. Which Software Development Life cycle model will require to start
m
Testing Activities when starting development activities itself
o
A. water falls model
.c
te
B. spiral model
a
C. v-model
q M
D. linear model c
Answer: C M
357. A metric used to measure the characteristic of the methods,
Techniques and tools employed in developing, implementing and
maintaining the software system called as
A. process metric
B. product metric
C. test metrics
Answer: A
A. true
B. false
Answer: A
A. false
B. true
Answer: B
360. Quality plan describes the quality procedures and standards that will
be used in a project.
A. false
o m
B. true
.c
Answer: B
te
a
q M
361. How severely the bug is effecting the application is called as
c
A. severity
B. priority
M
C. fix ability
D. traceability
Answer: A
A. true
B. false
Answer: A
363. The name of the testing which is done to make sure the existing
features are not affected by new changes
A. recursive testing
B. whitebox testing
C. unit testing
Answer: D
A. cmm level 1
B. cmm level 3
C. cmm level 4
D. cmm level 2
o m
Answer: C
.c
te
365. AdHoc testing is a part of a
q M
A. unit testing
c
B. regression tesing M
C. exploratory testing
D. performance testing
Answer: C
366. Cost of Production = Right The First time cost(RTF. + Cost of Quality.
A. true
B. false
Answer: A
A. test bed
B. checkpoint
D. checklist
Answer: A
Answer: C
m
o Control. Its come under
c
369. Optimization, Defect Prevention, and Quality
.
the
e
at
A. cmm level 2
q M
B. cmm level 3
c
C. cmm level 4
D. cmm level5
M
Answer: D
A. testers
B. end users
C. customer
D. developers
Answer: D
A. user place
B. developers place
Answer: A
A. migration plan
B. master plan
C. maintenance plan
D. mitigation plan
Answer: D
o m
373. Which of the following is not included in failure costs?
.c
A. rework
te
a
B. repair
q M
C. failure mode analysis
c
D. none of the mentioned
M
Answer: D
A. hardware
B. software
C. programmers
Answer: B
A. evaluations to be performed
Answer: B
A. quality control
B. quality of conformance
o m
C. quality assurance
.c
D. none of the mentioned
te
a
Answer: B
q M
377. Which of the following iscnot an appraisal cost in SQA?
M
A. inter-process inspection
B. maintenance
C. quality planning
D. testing
Answer: C
378. Who identifies, documents, and verifies that corrections have been
made to the software?
A. project manager
B. project team
C. sqa group
Answer: C
C. test equipment
Answer: D
A. sqa
o m
B. sqm
.c
te
C. sqi
a
D. sqa and sqm
q M
Answer: A
c
M
381. Which of the following is not a core step of Six Sigma?
A. define
B. control
C. measure
D. analyse
Answer: B
A. software availability
B. software reliability
C. software failure
Answer: C
A. prevention
B. internal failure
C. external failure
D. appraisal
Answer: B
manufacturing is known as o m
384. The degree to which the design specifications are followed during
.c
A. quality of design
te
B. quality of conformance a
C. quality of testing q M
c
D. none of the mentioned
Answer: B
M
385. Alpha testing is done at
A. developer?s end
B. user?s end
Answer: A
A. always possible
B. practically possible
Answer: C
B. structural testing
Answer: B
q M
C. a stage of all projects
c
D. none of the mentioned
M
Answer: B
Answer: B
C. alpha testing
D. beta testing
Answer: D
B. performance testing
C. unit testing
Answer: B
q M
C. user?s & developer?s end
c
D. none of the mentioned
M
Answer: A
A. users
B. developers
C. customers
Answer: B
Answer: B
Answer: B
o m
396. In which testing level the focus is on customer usage?
.c
A. alpha testing
te
a
B. beta testing
q M
C. validation testing
c
D. both alpha and beta
M
Answer: D
A. integration testing
B. unit testing
C. completion of testing
D. regression testing
Answer: B
A. design errors
B. interface errors
C. procedure errors
Answer: B
A. integration testing
B. validation testing
C. unit testing
Answer: C
o m
.c
400. When the Testing Principles are useful while building the Software
Product?
te
a
A. during testing
q M
B. during execution c
C. during review M
D. throughout life-cycle
Answer: D
A. acceptance testing M
B. system testing
C. unit testing
D. integration testing
Answer: A
Answer: B
Answer: A
405. Which of the following divides the input domain into classes
containing data?
A. equivalent partitioning
o m
B. environment partitioning
.c
C. procedure division
te
a
D. compilation division
q M
Answer: A
c
406. -------- is not a Test Document.
M
A. test policy
B. test case
Answer: C
A. deming’s 14 points
B. deming’s cycle
Answer: D
B. process oriented
C. customer oriented
D. supplier oriented
Answer: B
409. Maslow says that Human beings are full of needs & wants. And these
needs will lead to their?
o m
A. job
.c
B. behavior
te
a
C. attitude
q M
D. motivation
c
Answer: B
M
410. While setting Quality objective, which need is to be considered.
A. organization need
B. customer need
C. employees need
Answer: B
A. weekly
B. daily
C. monthly
D. annual
Answer: B
C. frontline management
Answer: A
o m
413. Which quality management program is related to the maintenance of
plants and equipments? .c
te
A. environmental management systems a
B. fault tree analysis
q M
c
C. failure mode effect analysis
A. collection
B. maintenance
C. verification
D. dis-positioning
Answer: C
Answer: B
416. ISO 14000 standards divided into two area they are
q M
A. requirement
c
B. planning M
C. documentation
D. verification
Answer: A
Answer: A
A. q=p/e
B. q=p+e
D. q=p*e
Answer: A
C. managing quality
o m
D. all of these
.c
te
Answer: A
a
q M
421. Quality planning at organisational level must be done by
c
M
A. people responsible for managing the unit
B. senior management
C. supplier
D. customer
Answer: B
422. Cost required for developing the right product by right method at the
first time is called as:
A. cost of manufacturing
B. cost of quality
C. cost of prevention
D. cost of failure
Answer: A
A. continuous improvement
C. quality control
D. none of these
Answer: A
A. green money
B. blue money
C. red money
D. none of these
Answer: B
A. developers
B. testers
C. suppliers
o m
D. customers .c
te
Answer: B
a
q M
c
427. Due to existence of a certain defect few more defects are introduced
or seen is normally termed as
M
A. camouflage effect
B. coverage effect
C. cascading effect
D. redundant effect
Answer: C
428. Which of the following risk does NOT include product risks in
software testing?
Answer: C
Answer: D
A. coverage analysis
o m
B. code inspection
.c
te
C. usability assessment
a
D. installation test
q M
Answer: B
c
M
431. Which of the following is not the integration strategy?
A. design based
B. bottom-up
C. big-bang
D. top-down
Answer: A
B. component testing
D. maintenance testing
Answer: D
433. What type of review requires formal entry and exit criteria, including
A. management review
B. inspection
C. walkthrough
Answer: B
end-users is called: o m
434. A deviation from the specified or expected behavior that is visible to
.c
A. an error
te
B. a fault a
C. a failure q M
c
D. a defect
Answer: C
M
435. Unit Tests can detect ________________
A. regressions
B. quality check
C. database errors
D. enforced error
Answer: A
B. monitoring tools
Answer: D
Answer: C
o m
.c
438. … helps with identifying inconsistent or missing requirements.
te
A. requirements management tools a
B. test management tools
q M
c
C. incident management tools
M
D. configuration management tools
Answer: A
439. … are necessary for storage and version management of testware and
related software.
Answer: D
A. review tools
C. modeling tools
Answer: C
B. monitoring tools
o m
D. test execution tools
.c
Answer: C
te
a
q M
442. Which is the assertion tests where each server response was
c
received within a given amount of time?
A. duration
M
B. size
C. xml
D. response
Answer: A
1. When there are disagreements between the phase project manager and overall project manager, the matter
should be escalated to the ____.
a. Top-level Managers
b. Upper Management
c. Change Control Board
d. CEO
2. Which of the following is a snapshot of the project that gives a concise summary of the current condition of a
project?
a. Six Sigma
b. Earned Value Analysis
c. Software Metric
d. Project Status Report
3. The objective of ____ is to find problems and fix them to improve quality of a project.
a. Software bug
b. Software complexity
c. Software testing
d. Software development
4. Which type of testing process will create test scripts that will run automatically, repetitively and through
much iteration?
a. White Box Testing
b. Black Box Testing
c. Manual Testing
d. Automated Testing
6. At the integration level, achieving the desired goal may be prevented in ____ testing if the test cases and
results are not recorded properly.
a. Bottom-Up
b. Big Bang
c. Top-Down
d. System
8. Which of the following is used to collect direct measures of software engineering output and also its quality?
a. Indirect measure
b. Direct measure
c. Function-oriented metrics
d. Size-oriented metrics
1
9. In ____, there are three characteristics that serve as a guide for the evaluation of a good design.
a. Design and software quality
b. Design concept
c. Software design
d. Modular design
10. Which of the following defines the relationship between major structural elements of the software?
a. Data design
b. Linked list
c. Cohesion
d. Architectural design
11. Cleanroom software engineering is an approach that emphasises the need to build ____ into software as it is
being developed.
a. Defects
b. Debugging
c. Correctness
d. Unit testing
12. The projected usage of the software is analysed and a suite of test cases that exercise____ of usage are
planned and designed.
a. An error record
b. A statistical quality control
c. Certification
d. Probability distribution
13. Which of the following is a non-profit organisation and is also the world's leading professional association
for the advancement of technology?
a. IEEE
b. ANSI
c. CMMI
d. NDIA
14. In which level of organisational maturity, conditions are not stable for the development of quality software?
a. Optimising
b. Defined
c. Initial
d. Repeatable
15. ____ products are capable of being used to generate entire applications from design specifications.
a. CASE
b. I-CASE
c. Rapid Prototyping
d. Repository
16. The primary objective for tools in this category is to represent business data objects flow between different
business areas within a company. Which category is this?
a. Process Modeling & Management Tools
b. Project Planning Tools
c. Business Process Engineering Tools
d. Risk Analysis Tools
2
17. A ____ is a collection of objects or elements and is used as a cornerstone of formal methods.
a. Set Operators
b. Signature
c. Set
d. Union operator
18. Which formal specification language can be used to describe the syntax of the programming language?
a. Formal grammar
b. Semantic domain
c. Syntactic domain
d. Sequence
20. A maintenance organisation's short term goal is to clear the growing backlog of maintenance demands and
the long term goal is to support change at ____.
a. Higher level
b. Low level
c. Requirements level
d. Code-level
3
24. Consider the below mentioned statements:
1. Metrics do not establish a baseline from which improvements can be measured.
2. Metrics allow an organisation to identify the causes of defects which have the greatest effect on software
development.
State True or False:
a. 1-False, 2-False
b. 1-True, 2-True
c. 1-False, 2-True
d. 1-True, 2-False
4
29. Consider the following statements:
1. Thou shall not compromise thy quality standards: Expert training and ongoing consulting is essential for
success when formal methods are used for the first time.
2. Thou shall document sufficiently: Formal methods provide a concise, unambiguous and consistent method for
documenting system requirements.
State True or False:
a. 1- True, 2- True
b. 1- True, 2- False
c. 1- False, 2- False
d. 1- False, 2 - True
5
35. PM-CMM was developed by ____.
A) IBM
B) IEEE
C) Microsoft
D) SEI
39. ____ consists of measuring and correcting activities to ensure that the goals are achieved.
A) Staffing
B) Quality Management
C) Reporting Progress
D) Controlling
40. Analyzing progress compared to the baseline is known as ____ value management.
A) Earned
B) Spent
C) Cost
D) Time
41. Creating a ____ is the first thing you need to do when undertaking any kind of project.
A) Cost Estimation
B) Project Plan
C) Time Estimation
D) Resources Estimation
43. The bulk of the cost of software development is due to the ____ needed.
A) Human Resources
B) Software Resources
C) Hardware Resources
D) Machinery Resources
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44. Software Project Management begins with a set of activities that are collectively called ____.
A) Cost Estimation
B) Project Planning
C) Time Estimation
D) Resources Estimation
46. ____ model produce a software cost estimate as a function of a number of variables which relate to some
software metric and cost drivers.
A) Expert Judgment
B) Analogy Estimation
C) Top-Down Estimation
D) Algorithmic
47. A ____ consists of a list of a project’s terminal elements with intended start and finish dates.
A) Schedule
B) Plan
C) Prototype
D) Estimation
49. The purpose of ____ is to plan how the activities in part or all of a project will be performed over a period of
time.
A) Analyzing
B) Budgeting
C) Scheduling
D) Prototyping
51. ____ is an attempt to minimize the chances of failure caused by unplanned events.
A) Risk Management
B) Project Management
C) Cost Management
D) Quality Management
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52. Risk is the possibility of ____.
A) Gain
B) Loss
C) Profit
D) Credit
53. There are ____ stages in the process of project risk management.
A) Three
B) Four
C) Two
D) Five
54. ____ risks threaten the quality and timeliness of the software to be produced.
A) Project
B) Business
C) System
D) Technical
55. ____ is an umbrella activity that is applied throughout the software process.
A) Configuration Management
B) Requirements Planning
C) Requirements Scheduling
D) Requirements Engineering
56. ____ is a set of software engineering activities that occur after software has been delivered to the customer.
A) Analysis
B) Support
C) Implementation
D) Testing
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60. ____ principle must be followed throughout the software development.
A) Re-allotment
B) Incrementality
C) Decrementality
D) Reworking
61. The aim of an organizational structure is to facilitate cooperation towards a common ____.
A) Philosophy
B) Business
C) Goal
D) Requirement
63. ____ is an umbrella activity that is applied throughout the software process.
A) Software Quality Assurance
B) Software Quality Management
C) Software Quality Testing
D) Software Quality Engineering
66. ____ is a method used to identify defects in an artifact before progressing to the next stage of development.
A) Testing
B) Debugging
C) Process
D) Formal Technical Review
67. ____ analysis is a golden opportunity for process improvement that should not be missed.
A) Project Closure
B) Project Estimation
C) Project Cost
D) Project Schedule
68. The data obtained during the closure analysis are used to populate the ____.
A) Project Database
B) Process Database (PDB)
C) Database
D) Records
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69. Many projects use the ____ method for estimation.
A) Top-down
B) Incremental
C) Bottom-up
D) Spiral
71. ____ provides a framework, from which, a comprehensive plan for software development can be
established.
A) Product
B) Process
C) People
D) Project
74. ____ stage determines the nature and scope of the development.
A) Planning
B) Design
C) Implementation
D) Initiation
75. The items that comprise all information produced as part of the software process are collectively called a
____.
A) Software Process
B) Software Project
C) System Specification
D) Software Configuration
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Software Quality Assurance MCQ
4. Degree to which design specifications are followed in manufacturing the product is called
a) Quality Control
b) Quality of conformance
c) Quality Assurance
d) None of the mentioned
Ans: b
8. The primary objective of formal technical reviews is to find _________ during the process so that
they do not become defects after release of the software.
a) errors
b) equivalent faults
c) failure cause
d) none of the mentioned
Ans: a
10. Software quality assurance consists of the auditing and reporting functions of management.
a) True
b) False
Ans : a
12. Quality also can be looked at in terms of user satisfaction which includes
a) A compliant product
b) Good quality output
c) Delivery within budget and schedule
d) All of the mentioned
Ans : d
19. What kind of quality cost is incurred when an error is detected in a product prior to shipment?
a) Prevention
b) Internal Failure
c) External Failure
d) Appraisal
Ans: b
20. The degree to which the design specifications are followed during manufacturing is known as
a) Quality of design
b) Quality of conformance
c) Quality of testing
d) None of the mentioned
Ans: b
22. According to ISO 9001, inspection and testing comes under which management responsibility?
a) Process control
b) Document control
c) Control of nonconforming products
d) Servicing
Ans : a
37. Validation refers to the set of tasks that ensure that software correctly implements a specific
function.
a) True
b) False
Ans : b
42. Testing of individual components by the developers are comes under which type of testing?
a) Integration testing
b) Validation testing
c) Unit testing
d) None of the above
Ans : c
44. When the Testing Principles are useful while building the Software Product?
a) During testing
b) During execution
c) During review
d) Throughout life-cycle
Ans : d
45. When different combination of input requires different combination of actions,Which of the
following technique is used in such situation?
a) Boundary Value Analysis
b) Equivalence Partition
c) Decision Table
d) Decision Coverage
Ans : c
ANSWER: True
48. Which of the following is the form of Alpha and Beta Testing?
a) Acceptance Testing
b) System Testing
c) Unit Testing
d) Integration Testing
Ans : a
51. Which of the following divides the input domain into classes containing data?
a) Equivalent partitioning
b) Environment partitioning
c) Procedure division
d) Compilation division
Ans : a
b)Test Case
Ans : c
54. ----------- is the application of quality principles to all facets and business process of an
organization.
a) TQM
b) Software Testing
c) Software tools
Ans : a
55. The cost incurred in first time reviews and testing is called ---------
a) Red money
b) Green money
c) Blue money
Ans : c
57. Inventions may leads to major changes in technology , way of doing work.
a) true
b) false
Ans : true
Subject: ITSM
1. A customer-based Service Level Agreement structure includes:
A An SLA covering all Customer groups and all the services they use
B SLAs for each service that are Customer-focused and written in
business language
C An SLA for each service type, covering all those Customer groups that
use that Service
D An SLA with each individual Customer group, covering all of the
services they use