Microland

A Digital Transformation
Company
 Microland at a Glance Global Footprint

Cincinnati Birmingham

Mississauga London

31 years of thought 20% growth rate Stable Financials & Seattle New Jersey

Leadership in 80% engagements Global Workforce Atlanta Riyadh

Gurgaon

IT Infrastructure
San Jose
in outcome models Houston
Dubai

Jeddah Pune
Chennai

Singapore
Mumbai
22 Nationalities
89% Millennials Bangalore
Melbourne
Median Age 30 Years
Focus on Leaders in Analytics, Avg CSAT of 4.3 & NPS 18% Women Power
Transformation Automation & AI led of 91%+
led Operations Infrastructure and Application Onshore/Offshore offices and delivery centers
management ISO 20000, 27001, BS10012

Value Enhancement Through Innovators

GLOBAL SYSTEM INTEGRATOR PARTNER CSP PARTNER

GLOBAL MANAGED PARTNER

GOLD PARTNER –
MANAGED PRIVATE IOT SYSTEM INTEGRATOR
SYSTEM INTEGRATOR
CSP
© 2021 MICROLAND LIMITED
 Industry Recognitions

AUTOMATION CLOUD DATA CENTER LEADER in

MANAGED NETWORK
SERVICES

Gartner’s ‘Asia/Pacific Context: Magic Quadrant for Public Cloud Recognition as a Leader in the “2020 Gartner Magic Quadrant for
Infrastructure Managed Service Providers, Worldwide’ ISG Provider Lens (TM) ‘Infrastructure and Data Center/Private Managed Network Services” ’
"Major Contender" in the Everest IT Infrastructure
Services Automation PEAK Matrix Cloud Quadrant Report’

BUYER’s GUIDE DIGITAL EFFORTS - DIGITAL EFFORTS - SECURITY PEOPLE BEST PRACTICES
MARKETING

Featured in the HfS Buyer’s Guide Won the Asia-Pacific Cisco Circle Security Award for Effective Microland wins Best Practice Award at the
Security Operations NHRD TecHeaRt 2018
Featured in LinkedIn India’s first Content Marketing
Playbook

© 2021 MICROLAND LIMITED

 What we do
Integrated Solutions Built Out Of Digital Services
DIGITAL SERVICES

Networks Workplace Application Cloud & DC Cyber Security Industrial IoT

Advisory
Advisory Design
Design Build
Build Manage
Manage

OUR PARTNERSHIP
WORKPLACE
Professional Services CLOUD SECURITY IIoT
Partner

CSP Partner PrivateManaged

Managed CSP Private CSP Professional
Global SystemServices IoT Private
Managed System Integrator
Cloud Global System Managed Services Gold IoT System GE Predix System Gold Partner – System
Partner Solutions Provider Integrator Partner Partner Consulting Integrator Integrator Integrator
Integrator Partner Partner

• Global Gold certified • Advanced advisory, • Professional Solutions Partner • Registered partner for network
partner consulting and technology • Global Delivery Centre of & security
• Global CSP managed partner Excellence • Mist Gold MSP
partner • Data driven intelligence • MSP for Versa Networks
solutions for data center
• New Digital Centre of
Excellence (CoE) in Seattle migration

© 2021 MICROLAND LIMITED

 Making Digital Happen - for our Customers

Largest Waste And Environmental Services Multinational Consumer Goods Company O&G Industrial Service Company
Company

• 24x7 Network, Data center, Cloud and • Management of 20,000+ network devices,
Application Operations includes 12,500+ Wireless APs and 1,000 • 24x7 Network operations
• Network transformation & 1200+ site SD- Wireless controllers • Transformation SDWAN & Wireless
WAN Implementation • End to end responsibility including telco and • Global field support for all locations
• 24x7 Global Service Desk and workplace hardware vendor management with Aruba • 24x7 UC and voice support
services and CISCO for break fix
• 24x7 Remote Cyber Security Operations • Migration of and management of 300
Firewalls from Juniper to CISCO Firepower

Fortune 50 Multinational Conglomerate Multinational Audit & Professional Services Commercial-stage Biotechnology Company

• End to end 24x7 Network & Collaboration • 24 x7 Service Desk with delivery out of US,
management 55K network devices, across
Supporting 180K professionals across 20
countries for: Switzerland, India and China
170+ Countries • Supporting 4000 mandaring speaking
• Private/Public cloud transformation services • 250k+ mobile device management
users
• 1000+ sites SDWAN Implementation and • 320k+ collaboration users
• 24x7 SOC operations
Management • 6000 user VDI management
• 24x7 AWS support
• 250K user Hybrid Digital Workspace • Server commissioning & decommissioning • ServiceNow / ITSM transformation
transformation & management. automation

© 2021 MICROLAND LIMITED

 Our IPs And Digital Solutions

SmartCenter IntelliGeni SmartInsights

Full scale ITSM platform AI & ML Platform Unified Dashboard
Enterprise Monitoring Assisted & augmented IT Ops Business Service Views
Alert aggregation / Automation & Self-Heal
correlation /suppression
SmartToolChain SmartGovern
Now2Cloud
DevOps - CI/CD Cloud Economics
Application Assessment & Tool chain automation Multi Cloud governance
Cloud Migration Framework DevSecOps operations Multi Cloud Compliance
Multi-cloud adoption
Private/Public - Opex/Capex

NAP DigiTAP
Chatbot
Network Assurance Platform
SDWAN Implementation Workplace platform migration,
Multi-lingual, platform agnostic
accelerator automated deployment & self-
Enabling next gen Service
Effective Network management scheduling
desks
User experience management

© 2021 MICROLAND LIMITED

© 2021 MICROLAND LIMITED
 Our Service Fabric For A Modern Enterprise

MODERN NETWORKS
• LAN & WAN Management MODERN DATA
• Software Defined WAN design, • Public and Private Lifecycle Management
build, deploy, manage • Multi-Cloud – Assessment, Design,
• Smart WiFi Migrate, Manage, Optimize
• Voice/Call Center Infra • Datacenter – DC transformation,
• Global Field Support consolidation & Management
• Big Data, BI & DevOps solutions
CYBER SECURITY • Application Migration & Management
• SecOps, IPS/IDS mgmt.
• Security Device mgmt.
• Cloud Security Microland
• Cyber Security Audit & Tools & IP
Remediation services MODERN WORKPLACE
• IT/OT Security • O365/M365/SharePoint
• Cloud-based VDI
• Global Service Desk & Desk Side
IIOT - MODERN FACTORY • Persona based User Experience
• Connected enterprise • DaaS- Desktop As a Service
• Integrated Smart Factory • Enterprise Mobility
• Industrial monitoring • Unified Communication
• Contact Tracing • ITSM – ServiceNow/SmartCenter

© 2021 MICROLAND LIMITED

 Digital Workplace Service Portfolio

Platforms & IP

SmartCenter ITSM Solution for

Reduction in issue
resolution-time

SmartMigrate For platform

migration,
automated
deployment & self-
SmartBot scheduling
AI driven, Multi-
lingual, platform
agnostic, Self Help
Solution
Workplace Providing real-time
Analytics workplace analytics

Messaging Increased O365 User

Analytics adoption and
productivity

30+ years of expertise with 500,000+ devices under management

© 2021 MICROLAND LIMITED
 Network Services Portfolio
Consulting Services Professional Services Managed Services Platforms & IP Partners
Network Maturity
Design & Architecture 3600 Network Management
Assessment
• Service Intel
Automation, Analytics and • Analytics,
Transformation Assessment Implement & Integrate • Automation
AI
• AIOps
• ITSM
Solution Consulting Project Management Service Integration (SIAM)
• Performance

Our Experience

30,000+ 145+ 2,000+

Data Circuits Global Telco Network Design &
Management Builds Annually

1,000+ 75,000+
Network Device
Sites SD-WAN Implementation Management

Our Promise

Up to 80% Up to 90%
Cost Savings Operational Agility

© 2021 MICROLAND LIMITED

Microland is a Gartner Global Network MNS Leader 2021
 Cybersecurity Services

Our Certifications
More than 390+ Security
Professionals
With 300+ Certified in Industry
Certifications & Technologies

Our Partners

© 2021 MICROLAND LIMITED

 Cloud & DC Services
Consulting Services Professional Services Managed Services
Cloud Migration Assessment DC Transformation Assessment Cloud & DC Design, Architecture Cloud Governance Implement Cloud & Datacenter Management AD Integration & Management

Cloud Workload Assessment SDDC, Orchestration & Hybrid Cloud Implement Modern IT Infra Management

Native monitoring services

HYBRID CLOUD REFERNCE
DC Consolidation & ARCHITECTURE
Hyper Converged IaaS/PaaS Multi cloud
Modernization Self-service catalog-based
provisioning and config mgmt.
• Hyper Converged Infra/Storage & • Infra as code, serverless, native Partner-specific private & Hybrid
cloud reference architecture
Backup virtualization cloud services
• Private cloud/Hybrid cloud • PaaS, API & SaaS Model
extensions/Cloud storage/ Cloud
Backup
Automation-led XaaS Model
Cloud & Hybrid
for DRaaS, STaaS, BaaS, CloudOps-aaS
As a Service Model cloud Enterprise Multi Cloud
management
platform Digital
XaaS Cloud Enabler Containerization
Security
SmartCloudOps
• Automate to Improve Agility & • Deliver Hybrid Robust integration across native
Scale Infra/Application/Cloud portability cloud services, 3rd party tools and
ITSM to create an automation-led
• SmartCloudOps Docker / • Kubernetes Cluster Management Cloud operations platform, Minimal
• DevOps Pipeline Management Continuous Kubernetes • DevOps on Container Ops
Compliance
Orchestrations
Multi Cloud Orchestration

Hybrid CMP
Intelligent Management, capacity and
cost optimization across Hybrid Cloud
MICROLAND IP Platforms
Now2Cloud SmartMigrate SmartGovern SmartCloudOps

© 2021 MICROLAND LIMITED

 Digital Application Services
Application Transformation Dynamics and SharePoint Transformation
• Application Modernization • Content and Portal Management
• Full Stack Software Engineering • Power Platform Services
• Application Enhancements and • Business Process Management and
Support Automation

Data Transformation Enterprise DevOps Transformation

• Data and DB Modernization • Enterprise Continuous Delivery
• Data on Cloud Cloud Transformation • Enterprise Release Management
• Business Analytics • Cloud Strategy and Advisory • DevOps Analytics
• Cloud Native Development
• Application Reengineering to Cloud

Discover Transform Operate

Our Partnerships Our Differentiators 500+ Employees engaged in ADM work

• Dynamics Solution for Councils 50+certified architects
• smartToolchain Framework for IaC and
Application Deployment
100+ certified developers
• Now2Cloud for Cloud journies Consistently High CSAT scores
• smartDevOps SRE based integrated Apps-Infra framework

© 2021 MICROLAND LIMITED

 Industrial IoT Solutions & Services
Connected. Intelligent. Optimized

Smart Industrial Connected Smart

Manufacturing Cybersecurity Products Facilities

Transforms traditional Threat intelligence and Enables a connected Transforms inert brick-
manufacturing industries monitoring of control products ecosystem to and-mortar structures
to digital production networks & process data maximize availability, into safer, more efficient,
hubs on the Edge service quality & more sustainable assets
product intelligence
• Factory Insights • Occupant Safety
• Ops Tracking • Risk Assessment • Asset Monitoring • Space Utilization
• Worker Productivity • Implementation • Asset Health Insights Insight
• Sustenance Solutions • SOC Operations • Command Centers • Environment
• Predictive Maintenance • Platform Engineering Monitoring
• IIoT Data Management • Platform Managed Svc • Mobile Asset Zoning
• Predictive Cleaning

Outcomes Outcomes Outcomes Outcomes

OEE CoQ Operating Cost Resilience Revenue & IP Risk Field X After Market Rev Customer X Carbon Footprint

Advisory Design Build Manage

Partner Ecosystem Analyst Recognitions

and many more IoT Service Provider, 2020 Industry 4.0 RadarView, Winner - Top 25 Digital
(Niche-Established)
PEAK Matrix, 2020 IoT Service Provider, 2021 QCase Studies, 2021
(Aspirants)
© 2021 MICROLAND LIMITED
(Challengers)
 Case Study 1 – World’s Largest Environmental Services Company

A leading provider of comprehensive environmental solutions delivering services to 21 million customers across North America, U.S.
and Canada. They offer recycling facilities, transfer stations and landfills services to wide-range of customers.

Business Challenges Scale & Size

▪ Diversified user base and inadequate ▪ 24 x 7 Service Desk, Desk Side

solution and knowledge base support, End Point management
▪ Challenges in measuring and tracking ▪ Total Users Devices - 40,000+
SLA ▪ Locations Supported - US &
▪ Poor scalability resulted in inability to Canada, 18 critical Customer
support the rapid business expansion Experience/call Centers catering to
plans 21 Million customers
▪ Over 500 remote sites

Solution Outcomes
Approach
▪ Developed metrics to track access ▪ Reduced repeat customers contact
requests and email responses from 7% to 2% within 8 weeks
▪ Update and redesigning ▪ Improved user experience where
comprehensive knowledge base for 98% of users rated our services
service desk operations positive
▪ Application helpdesk support for ▪ Improved response time service
critical business applications levels from 70% to 85%
▪ Realtime SLA management through ▪ ASA increased to 30 seconds from
custom dashboards 45 seconds for 80% of the calls
Average CSAT – 4.81 / 5
© 2021 MICROLAND LIMITED
Case Study 2 – Top 4 Law Firm

A Global Law firm headquartered in London, United Kingdom and a member of the 'Magic Circle' of leading UK law firms. It employs
approximately 3,600 legal advisers and 3,200 business services staff across 29 offices in 20 countries

Business Scale & Size

Challenges
▪ Decentralized Service Desk across ▪ Total users supported - 6,800
regions – Nonstandard processes. Large ▪ Desktop & Laptops - 7000
in-house expensive IT team ▪ 21 Locations - UK, US, UAE, HK,
▪ Process Adherence & Ticket Prague, Amsterdam
documentation inadequate ▪ Microland Team Size - 85
▪ SLs/KPIs loosely defined ▪ 24x7 service desk, end to end Infra
▪ Cost optimization / Budgetary pressures support

Solution Outcomes
Approach
▪ 24x7 centrally located End ▪ Reduction in ticket lifecycle from 4
▪ User Service Desk & Application to 2 days
Management ▪ Standardized process for all
▪ Rebadged existing customer employees services
to retain knowledge ▪ 30% Reduction in TCO
▪ Proactive problem resolution ▪ NPS – 97.46% | FCR – 76.09% | AHT
▪ Automation driven service delivery using – 00:04:35 | CAR – 4.10%
MicroBots
93% users rated services 'Excellent'
© 2021 MICROLAND LIMITED
 Case Study 3 – Biopharmaceutical Company
Biotech company specializing in the development of drugs for cancer treatment, with head quarters in the US and R&D and
manufacturing facilities across Switzerland, China and Australia

Business Scale & Size

Challenges
▪ Rapidly growing company with employee ▪ 5,000+ employees
base growing 30% YoY over the last 3 years ▪ 15,000 endpoints and devices
▪ Global workforce including significant supported
workforce across China ▪ 24x7 Multilingual Helpdesk English,
▪ Multiple IT vendors not delivering effectively German, Mandarin
▪ Gaps in coverage and skillset to support a ▪ Hands & Feet Deskside Support for
high growth organization major locations
▪ Mobility management, Application
Packaging

Solution Approach
Outcomes
▪ Established a multi-geo multilingual service
desk across US, Switzerland, India and China ▪ End –point patching at 95% compliant
▪ Supporting over 3000 mandarin speaking from less than 40%
users ▪ 100% SAL adherence in spite of 25% Q-o-
▪ Desk side support across several geos Q ticket and call volume increase
▪ Intune implementation, ▪ New location opening support ability to
▪ Custom reporting and dashboards for scale from a single resource to dozens in a
effective management very short time

Average CSAT 4.6/5

© 2021 MICROLAND LIMITED
 Case Study 4 – Global Banking Giant

One of the largest global banks headquartered in US with operations in 76 countries. The bank offers a variety of financial products
and services for corporate and institutional clients along with private and business clients.

Business Scale & Size

Challenges
▪ A geographically distributed and silo based IT ▪ Total Users Supported - 16,000+
resulted in varied end user experience ▪ Devices Supported – 26,000
▪ Lack of a single point of ownership of End User ▪ Locations Supported - 24
Services resulted in high led to to productivity ▪ Business Covered - Global Markets,
issues. Retail Banking, Global Equities
▪ Poor scalability resulted in inability to support
the rapid business expansion plans.

Solution Outcomes
Approach
▪ 24x7 centrally located End User Services ▪ Achieved 100% SLA compliance
center for Help Desk, IT Asset Management against all deliverables.
and Application support. ▪ Created a standardized and scalable
▪ Implemented tool-based automation for multi location and multi-business
proactive resolution of issues. shared services model.
▪ End-end responsibility of all incidents from ▪ Improved first call resolution rate of
creation to closure. 60% from 24%
▪ Provided on-site support for all desktop
environment-related IT issues

© 2021 MICROLAND LIMITED

Customer satisfaction rate of 96 %
 Case Study 5 - Middle Eastern Banking Major

Prominent bank and the leading financial institution in the middle east region

Business Scale & Size

Challenges
▪ Service Provider was not meeting quality ▪ 15,000+ employees, 50,000+ Assets
standards ▪ 2600+ ATMs ;
▪ High number of Critical issues ▪ Retail Banking Branches – 600+
▪ Coverages to Branches and Store operations ▪ Service Desk, Deskside Support
was low ▪ Branch Support
▪ Multiple hardware failure issues causing loss ▪ Network and Data center monitoring
in revenue management

Solution Approach Outcomes

▪ 24x7 Monitoring, Escalation Management ▪ Resolving performance @ 2hrs. With SLA

and FCR performance @ 98%
▪ Depot based hub & spoke model with 27 ▪ Major HW upgrades supported across 570
Hubs branches
▪ Standardization of Delivery Framework, ▪ >25% Reduction in Operational Costs
Transparent multitier governance ▪ Improved MTTR by 75% (from 12 to 3 hrs)
▪ Asset Rationalization, Outcome driven SLAs ▪ SLA Achievement above 98.5% for 5 years
& ITSM Process based delivery framework in a row

© 2021 MICROLAND LIMITED

 Case Study 6 : Fortune 15 Conglomerate
Adding agility to Data center consolidation exercise with server estate spanning 35,000 devices

Business Situation Improved on-time delivery

▪ Consolidation of servers across datacenters spread globally - large scale
requirement of service provisioning (3500+) & de-commissioning (2,500+) Physical Builds Virtual Builds

88% 94%
▪ Key challenges:
₋ Workforce Management complexities - 30% variation in monthly
request volumes
from 33% from 72%
₋ High complexity of environment (high number of operating system
flavors, multiple geographies, multiple server templates)
₋ Long wait times, reworks, very low on-time delivery and higher costs
Reduced cycle times
Solution Highlights
▪ Workflows for server provisioning and de-commissioning for physical & Virtual Builds
Physical Builds
virtual builds
▪ Integration of the entire toolset (ServiceNow, vCenter, HP Server
Automation) leading to end to end automation from service request
initiation to request fulfillment
43 days
from 62 days
7 days
from 16 days
▪ Exception handling and quality checks incorporated in the workflows

CSAT of 5/5 from end users

© 2021 MICROLAND LIMITED
 Select Digital Application Case Studies (1/3)

A Global Aviation Sector Major A Global Automotive Solutions Provider

Applications Transformation to Cloud that enabled faster go-to-market, cost Assessing & Migrating eCommerce Suite of Apps to Azure PaaS; Monolithic
optimization through cloud transformation and application modernization. Multi tech applications with complex dependencies and release management processes
environment covering .Net, PHP, SQL Server, Oracle, SAP Data Services & BO & EDIFACT
interfaces
• Re-engineered data, & decoupled the applications; leveraged Azure native
Family of 9 Aviation Engineering, Safety Management & Quality Assurance services
applications transformed to Private Cloud • Modernized & simplified applications for better dependency management;
• Responsible from defining strategy, plan & business case for migrating Azure PaaS offerings for better availability & scalability
applications from On Premise to Private Cloud • DevOps extended for Cloud Native Platform to support agility
• End-to-end transformation of the applications • Integrated On-Premise ERP using gateways

American Banking & Financial Services Major Leading Technology Solution provider
Application Release & Deployment Management for Prepaid Cards Payment Application containerization and support on Azure Kubernetes Service to
Systems to improve agility and customer experience impacted by frequent significantly improve application availability and customer experience that were
releases needing application downtime marred by prolonged application deployment cycles
▪ Containerized & Build Application environment for two tier On Premise
200 releases/year across Payment Systems applications to run on AKS with Azure SQL Manage Instance as back-end
• Fast 2 month transition cycle no service disruption ▪ Configuration and setup of CI/CD tools for application and database
• Enabled agility through robust, automated & faster application release & deployment
deployment processes ▪ Reduced developers waiting time by nearly 98% per release cycle
• Reducing failure & unplanned service downtime by 80% ▪ Reduced process errors and better collaboration among teams
▪ Autoscaling of application resulted in significantly reduced TCO
▪ Reduced cost by 10% for application operation on cloud
© 2021 MICROLAND LIMITED
 Select Digital Application Case Studies (2/3)

Leading Global manufacturer and distributor of A FTSE 100 Facility Management & Systems
sewing thread and supplies Engineering Services Provider
Assessment of Azure Data integration end points and provide recommendation
• Advisory on consolidation & HA implementation for optimized database
on Data security and Governance along with improving performance on various
utilization
services. • Optimized application performance & availability by migrating 30 applications
IOT subsystems connected to Multiple Azure Data components like Azure to HA+DR environment from legacy environment
SQL Database, Azure Data Factory, Azure Data Bricks.
• Optimization of Azure service usage reduces operational cost by 11% Business critical database environment of 30+ SQL Server instances across 3 data
• Improvement in the Architecture design to achieve scalability, resilience and centers in UK
operational efficiency
• Improvement in Security and Governance to maintain business continuity • Increased performances of business-critical applications by around 30% by
• Improvement in the consistency of Power BI reports by resolving the issues related configuring AlwaysOn
to Cache, scheduling and data refreshment • Reduced database spends by nearly 35% through consolidation

Multi-enterprise
American Banking SAP environments
& Financial withMajor
Services over 10k Global IT services outsourcing major
users Leveraging offshore database management for business benefits with Increased
accuracy and reduced errors through automation
Application Release & Deployment Management for Prepaid Cards Payment
SAP Managed Technical Support & managing multiple-DB
impacted platforms
•Systems incl. HANA The technology scale and scope managed by Microland as a part of this
to improve agility and customer experience by frequent
Improved
•releases resilience reducing Sev1 incidents from 4/month to 0 in last 6 months
needing application downtime engagement comprises of 800 various versions of SQL Server Instances and
• Rebuilt complete customer’s infra within 7 days after a major incident
400 various versions of Oracle Database instances.
• Delivered complete SAP health visibility across the stack using ML SmartInsights
200 releases/year across Payment Systems
• Automated monitoring by integrating Centrity and Sol-Man with ServiceNow
• Enhanced service delivery through consistent SLAs of over 98% every single
• Fast 2 month transition cycle no service disruption
10000+ month over a period of one year & an average SLA of over 99%​
•• Enabled end users
agility supported
through robust, automated & faster application release &
• 100+ SAP Projects
deployment processes delivered • Reduced daily manual effort by 50% through script automation​
•• 200+ servers
Reducing managed
failure across these
& unplanned service7 downtime
SAP clientsby 80%
• 50+ changes carried out in a month
© 2021 MICROLAND LIMITED
 Select Digital Application Case Studies (3/3)

One of the largest councils in UK Multinational Professional Services Firm

Digitization of 220+ council citizen facing processes using MS Dynamics 365 SharePoint farm stabilization exercise for one of the largest SharePoint On-
Multi-year implementation impacting 8 service areas, 6000k+ citizens with 454k Perm and Online environments
transactions and ~2164k GBP collections in a quarter
270k users | 1300 SP servers
Legacy intranet transformation to modern SharePoint Online solution
End to end design, build and content migration of about .5 TB data and 3.5k users • Reduction in Cost of Quality - assured increase in availability of
SharePoint service (across all servers) by resolving the farm/environment
• Enhanced service automation, simplified investment in software platforms stabilization issues - long standing issues related to user profile
to allow effective management , lower cost of ownership and operational synchronization, latency with hybrid search, workflow managers,
cost downtime during patching, database size and connection errors
• Proposed savings of £3.274m per annum once implemented – realized over
7-yr period

Global Engineering Software & Solutions Leading Global Mass Media Conglomerate
Provider End to end management and transformation of internal collaboration
End-to-end SharePoint Online and Power Platform Design, Dev & processes & environment
Management Services
62K user base across the globe. Solution on SPO with PowerApps, Power
10k users across different geographical locations Automate and PowerBI.
• Ensured 30% increase in productivity at lower cost of operation in • Enhanced business productivity through improved collaboration by
managed service maximizing usage of various tool sets in O365 , automation led Service
• Seamless migration with minimal downtime and zero impact on business delivery - making it cost effective and operationally efficient
productivity during the migration (SharePoint Online migration) • Reduction in risks & TCO due to migration of legacy platform migration
• Robust support & governance model for optimized efficiency, cost, SLA
and flexible support windows

© 2021 MICROLAND LIMITED

© 2021 MICROLAND LIMITED
And Finally, Doing the Digital way is in our DNA
A look at how we’ve already enabled our Employees into the Workplace of the Future following our
Employee First culture

ProductiveEmployee SmartEmployee SafeEmployee

• Implemented self-heal microBots scripts to improve System • Award-Winning Employee Digital Experience
• Microland developed MicroVax App as a
Performance Platform
one-stop platform for Microlanders to
• Proactive fix of issues even before they occur • Repository of all Policies & Communications get vaccinated by auto generating slots,
• Enabling 100% Employee movement to Work From Home • Self Service enabled (password resets, leave get E-Passes, SMS alerts & vaccination
within 72 hours post COVID applications, certificates with integration to CoWIN
• Enabled the WFH move through Analytics, Data driven and many more) • Free COVID-19 vaccination drives
decisions combined with digital work strategy • Wall board for expressive discussions within covering employees & their families
Microland across geographies in the safety and
comfort of Microland’s offices and
• ‘A day in the life of Microlander’ – Fully mapped partner facilities

Boosted
2.5x Performance
System 100% remote
working with
Self-heal 72hrs Zero disruptions

40k Microbots
transactions
to customers

© 2021 MICROLAND LIMITED

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