Ôn Reading 5-7

Incomplete
5 Sentences
Strategies
This section of the TOEICI!!>typically checks the scope of your vocabulary
knowledge, along with your ability to make correct use of words and phrases.
When choosing the answer, you should pay close attention to grammatical
points such as parts of speech, tenses, agreement, positions of frequency
adverbs, etc. Note also that the words around the missing word can be
useful clues for the answer. Pay close attention to the type of word you are
asked to find. If the question asks you to find a noun, look only for nouns;
disregard any verbs, adverbs, adjectives, etc. in the selection list.
Test-taking Tips
,/ Determine whether the question is about vocabulary or about grammar.
,/ If it is a vocabulary question, think of the meaning of the whole sentence.
,/ If it is a grammar question, determine the part of speech needed for the
blank by taking a close look at the surrounding elements.
,/ Remember that quite a lot of English words look and sound similar,
sometimes even the same, even though the meaning is different.
Question Types
Type 1 - Vocabulary Questions Type 2 - Grammar Questions
• Verbs • Verbs
• Nouns • Auxiliary Verbs
• Modifiers • Subject-verb Agreement
• Conjunctions • Gerunds and Infinitives
• Prepositions • Nouns and Pronouns
• Conjunctions
• Comparatives and Superlatives
• Negation
-_Gao•••
Question Type 1
Type 1 Vocabulary Questions

Type 2 Grammar Questions
Vocabulary Questions
Though verbs and nouns are different classes of words, sometimes they may look
or sound similar, for example, the verb present, which means to give, and the noun
present, which means a gift. Sometimes a verb and a noun may look or sound
exactly the same, as in the case of ride. Ride is a verb which means to get in or
on a large vehicle; however, the noun ride usually means an attraction at an
amusement park. Below is a list of easily confused verbs:
adapt - adopt acquire - require affect - effect

assign - consign compose - comprise lay -lie
• The word affect in answer lend - borrow precede - proceed protect - protest
choice (A) is a verb meaning
to have an influence, and is raise - rise remove - move persecute - prosecute
appropriate here. However,
the word effect in choice (C) is
a noun meaning an iI!f1uence or
the power to produce a result, i) Inflation ------- the buying power of the dollar.
and cannot be the right choice.
Responses (B) and (D) are
(A) affects (B) deletes
both wrong word choices. (C) effects (0) completes
Y/.!.lDIl.:J-Up.5:- ---.
1. We will have to ------- a new marketing strategy to sell that product

overseas.
(A) adept (B) adopt
(C) adapt (0) edict
2. Our legal department will aggressively ------- any copyright violations.

(A) persecute (B) process
(C) prosecute (0) produce
3. As of next week, all workers will be ------- to wear hard hats while
operating the forklifts.
(A) sequestered (B) requited
(C) acquired (0) required
A common problem when choosing the correct noun is the confusion caused by
similar prefixes and suffixes. Words that end in -ment don't necessarily have the
same or similar meanings. The same is true with endings such as -ate, -ish, -ise/-ize,
etc. It is important to pay attention to the root word, not the attachment. Below is
a list of easily confused nouns:
aid -aide consul - council moral - morale

alley -ally corporation - cooperation neighbor - neighborhood
assay - essay crown - clown principal - principle
capital - capitol desert - dessert trail - trial
• Response (A) complaint means
complement - compliment hall-hole a statement that something is
wrong or not good enough.
Answers (B) and (C) do not
make sense here since they both
i) His only ------- about his job is that he has to work on Saturdays. express positive concepts.
Answer (D) is a wrong word
(A) complaint (B) complement choice - accomplishment means
(C) compliment (0) accomplishment achievement.
")Nj:u:nl.:.-UpS'- -,
1. All ------- are asked to show up by 10:00 a.m.
(A) personnel (B) personnels
(C) personalities (0) personal
2. I'm afraid we'll have to cancel the new project. We can't raise enough
(A) capital (B) captain

(C) capitol (0) capon
3. Under the new contract; everyone will get a 5% -------.

(A) praise (B) rise
(C) access (0) raise
-~ First News'
Choosing the correct modifier can sometimes be confusing. An important thing to

consider is whether the word to be modified is countable or uncountable. Below is
a list of modifiers:
• adjectives to be used with countable nouns:

- many, a few, few, the fewest, more, a number of, a lot of
• adjectives to be used with uncountable nouns:
• Information is uncountable - much, a great deal of, a little, little, less, the least, a lot of, more
(i.e., we cannot say, "one • adjectives to be used with singular countable nouns:
information," "several
informations," etc.) so another
- each, every; either, neither, another
and every do not qualify as its
modifiers. Responses(B)farther
and (C)further are similar in
meaning, butfm.tller almost i) For ------- information, call us at 1-800-354-1114.
always relates to physical (A) another (B) farther
distance. Therefore, (C) is
correct. (C) further (0) every
... .up.5. ...,

1. Oh no! I don't have ------- time to prepare for the job interview.
(A) some (B) much
(C) very (0) many
2. I was ------- busy that I forgot to take my lunch break.

(A) very (B) much
(C) such (0) so
3. She spoke ------- firmly to him about his poor job performance.
(A) most (B) quite
(C) quiet (0) little
:lIcl:iJI-.
Conjunctions and Conjunctive Adverbs
Conjunctions are relationship words that logically connect elements in a sentence,

while conjunctive adverbs express the relationship between independent sentences.
Conjunctions do not always have to come in the middle of a sentence; they can come
at the beginning of a sentence to show emphasis. Below is a brief list of conjunctions
and conjunctive adverbs:
• Conjunctions: and, but, for, nor, or, so, yet, as, because, if, provided that,
than
• Conjunctive adverbs: also, as a result, consequently, either, however, in

fact, moreover, neither, nevet1heless, therefore, thus • The clue is the presence of
neither in the initial position-
remember what is compatible
with neither. Therefore, (C) is
i) Neither the CEO ------- the board of directors is opposed to our plan. correct. Pairs such as the
following are also worth your
(A) and (B) or attention: either - 01' -, both -
(C) nor (0) but and -, - and similarly.
,a.
-up.$.-r- ---.
1. ------- your office switches to QuickPhone Premium Plus, you will get better
long distance rates.
(A) Yet (B) For

(C) If (0) In fact
2. My boss was just selected as the new regional manager. -------, his old
position is now open.
(A) For (B) Yet
(C) Thus (0) Or
3. The new advertising slogan will be, "Beppos tastes good ------- a
peanut butter should."
(A) just as (B) although
(C) because (0) but
---~Fir.~t NewS'
Prepositions
Prepositions, like conjunctions, help establish the relationship between elements of a

sentence. Below is a list of prepositions:
in, at, of, by, for, beneath, because of, in spite of, considering, except, than,
as, before
• Answer (B) by is correct
because the blank space needs
a preposition denoting "means."
Answer (A) at denotes i) Please have these documents sent out immediately ------- express mail.
"location" and answers (C)
(A) at (B) by
toward and (D) along denote
"movement." (C) toward (D) along
-UDS
1. ------- the bad weather, I was forced to reschedule the business

meeting in Thailand.
(A) Regarding (B) From
(C) Because (D) Because of
2. Do what you want, but ------- for me, I won't sign until I've read the
entire contract.
(A) (B) because
(C) in the case (D) about
3. ------- for the long drive every morning, I really like my new job.
(A) Accept (B) Except
(C) Although (D) Not including
Question Type 2
Grammar Questions Type 1 Vocabulary

Type 2
Questions
Grammar Questions
• Fix is the base form of the

verb. When the verb is in this
Verbs express existence, action, or occurrence. They change their form depending form, it is able to take the
on the subject, which. is called number agreement between subject and verb. future modal will. (A) is
incorrect because it uses the
Additionally, verbs help identify whether an action has happened in the past, is -ing form of the verb. The -ing
happening now, or will happen in the future; this is called the tense of the verb. form of the verb cannot be
paired with will. (B) is
incorrect because it is in the
i) Theodore will ------- the delivery truck after lunch. past tense when the sentence
indicates a future action. (D)
(A) fixing (B) fixed is incorrect because the verb
is in the third person -s form.
(C) fix (0) fixes
The -s form cannot be paired
with will.
ii) I am ------- my supervisor with job interviews.
(A) help (B) will help
• The word to focus on in this
(C) helped (0) helping
sentence is am. Only response
(D) helping can follow am in
this sentence. None of the other
forms of help are possible with
am. Here be + -ing makes
the present continuous.
1. Can you please ------- a message for me?

(A) have taken (B) take
(C) taken (0) took
2. All employees must ------- their cars in Lot B next to the main building.
(A) parked (B) to park
(C) park (0) have parked
-1116'•••
• The speaker's vacation is over. Auxiliary Verbs

Therefore, it is necessary that
she return to work tomorrow. An important type of auxiliary verb is the modal auxiliary. Modals are words such
Responses (B) and (C) are as could, will, should, might, etc, and are used to express such things as permission,
incorrect because might and
could suggest that the speaker
ability, and necessity. It is important for the learner to note that sometimes changing
has an option to either return the modal can drastically affect the meaning of the sentence!
to work or not return to work.
Answer (A)is the correct answer
because the modal must is used i) Today is the last day of my vacation. I ------- go back to work tomorrow.
to indicate necessity, or
something one has to do. (D) (A) must (8) might
is incorrect because it is in the
(C) could (0) had
past tense, and the sentence
refers to the future.
ii) We ------- choose the dental insurance program or the $2,000 bonus, but
not both.
• Answer (C) is the correct answer (A) must (8) should
because the modal can indicates
choice. (A) is incorrect because (C) can (0) didn't
must indicates necessity.
(B) is incorrect because should
indicates the better or suggested
course of action within a group
of options. (D) is incorrect
because a past tense form is
not appropriate here.
1. ------- I show you some photos of my family?

(A) Must (8) Would
(C) Shall (0) Have
2. The meeting is in one hour. I ------- finish this report now!

(A) must (8) ought
(C) can (0) might
Iv I G 181 ~ I
WiEMfi'i.'
•• HE-.
Subject • verb Agreement
Subjects and verbs are said to agree when they match in number; i.e., a singular
subject needs a singular verb, and a plural subject takes a plural verb. In particular,
look for clues like the third person singular -s (e.g., She goes. He works.).
• (B) is the correct answer because
the verb gives agrees with the
i) Every Christmas she ------- money to charity. subject she (I give, She/HefIt
gives, We give, You give, They
(A) give (8) gives give). (A) is incorrect because
(C) given (D) giving the verb is not in agreement
with the subject. Responses (C)
and (D) are incorrect because
ii) One of the lawyers ------- an accountant, too. of tense and lack of auxiliary
verbs.
(A) is (8) are
(C) am (D) to be
• The correct answer is (A). It is

important not to be distracted'
by the word closest to the verb.
In this case, lawyers is plural,
so the tendency may be to use
the verb form are. However,
the sentence says "One of the
lawyers ..: For this reason,
(B) is incorrect. (C) is incorrect
because the verb om is
conjugated for the subject I.
(D) to be is simply the
infinitive form of the verb be
and not appropriate here.
)tY..A[Jll1:-UlUIP~S -.,
1. All the workers in that division ------- moving to a new office.
I (A) is (8) am
(C) are (D) are going to
2. My boss ------- golf very well.

(A) playing (8) play
(C) can plays (D) plays
= ali
Gerunds and Infinitives
Gerunds, sometimes called a nominal present participle, are verbs used as subjects,
objects, complements and in other roles. For example in the sentence, "Swimming
• (A) advertise and (B) to is good exercise," swimming is a gerund. While in the sentence, "He went swimming
advertise are incorrect because
an infinitive cannot be used to
after lunch," swimming is a continuous form of the verb.
modify a noun that follows it. Infinitives are the base form of the verb preceded by the infinitive marker to.
(D) is incorrect because what is Infinitives can be confusing because sometimes they omit the infinitive marker in
advertised is not the strategy
itself but products or goods. writing or speaking, though it remains implied.
Answer (C) is correct because
the gerund advertising is used
to construct a noun phrase: i) Her ------- strategy was the most successful in the history of her company.
advertising strategy. Note that
in this case advertising also acts (A) advertise (B) to advertise
as an adjective modifying the (C) advertising (D) advertised
word "strategy."
ii) He will be asked ------- a presentation at next month's staff meeting .

• Answer (B) is correct because it (A) give (B) to give
includes the infinitive marker
(C) will give (D) to giving
to, which is needed to establish
a relationship between the
subject and the action. (A) is
incorrect because it lacks the
necessary infinitive marker.
(C) is incorrect because it
repeats the future indicative
will. (D) is incorrect because it
mixes the infinitive marker to
with the continuous tense -ing.
1. ------- is one office skill that I'm not very good at.
(A) To type (B) Typing
(C) Doing typing (D) Good typist
2. I have to go to the donut factory ------- their inventory.

(A) checking (B) to check
(C) to checking (D) will check
Nouns and Pronouns • This sentence needs a noun.

Answer (B) is correct because
Nouns are people, places, things, and ideas. Sometimes, writers and speakers ride is a word that is used as
find it awkward to repeat the same noun over and over again. In these cases, both a noun and a verb. In the
case of this sentence, rides are
pronouns are used to take the place of nouns. the attractions at an amusement
park. Because response (A) is a
verb, it can't be preceded by an
i) Our company sponsors many of the ------- at the new amusement park. article the. Response (C) riding
is a continuous verb, not a noun.
(A) rode (8) rides (D) is incorrect because ride is
(C) riding (0) ride singular and the sentence needs
a plural noun.
ii) Mom's Famous Cakes is a very well respected company. ------- was founded
in 1906 by Margaret Dennison. • Answer (D) is the correct answer
because Mom 5 Famous Cakes is
(A) She (8) They
the name of a singular company.
(C) Mom's Famous Cakes (0) It Thus it takes the pronoun it. (A)
is incorrect because She refers to
a female person, not a company
named after a female person. (B)
is incorrect because the company
is a singular, not plural, noun.
(C) is incorrect because after a
proper noun is presented, it is
usually replaced with a pronoun
in the following sentence to
prevent too much repetition of
the same words.
)lhu:ml.:.!-UP~~ ---.
1. Mrs. Smythe is in charge of personnel. ------- does all of the hiring for
the company.
(A) He (8) I
(C) She (0) It
2. The advertising division is concerned about the new product. They think
------- will not sell very well.
(A) them (8) that
(C) they (0) it
i First NewS'
Type 1 Vocabulary Ouestions
Type 2 Grammar Ouestions
Conjunctions are words that connect clauses within a single idea. Below is a list
of conjunctions:
• Answer (C) is the correct answer
because the conjunction but
• Coordinating conjunctions: and, but, for, nor, or, so, yet
shows contrast. (A) is incorrect
because and is used to indicate
similar or connected conditions. • Subordinating conjunctions: as, although, because, if, though, unless, when,
(B) is incorrect because so while
indicates a result or outcome,
and the sentence does not
specifYany outcome from
getting a promotion. (D) is i) We were both hoping to be promoted. I got a promotion, ------- my assistant
incorrect because or indicates
choice, or options. did not.
(A) and (B) so
(C) but (0) or
• Answer (B) is the com~ctanswer
because the conjunction so ii) My company is very busy in January, ------- I'll take a vacation in February.
indicates a result or outcome.
Taking a vacation in February (A) or (B) so
can be seen as the outcome of (C) but (0) however
being busy in January. (A) is
incorrect because 01' indicates
choice, which the sentence does
not specifY.Responses (C) and
(0) are incorrect because they
both indicate contrast, which
is not shown in the sentence.
Furthermore, however is not a
conjunction but a conjunctive
adverb. , .. -UP5.~ ---,
1. I forgot my credit card, ------- I'll have to pay with cash.

(A) but (B) and
(C) if (0) so
2. You should have enough space on that table, ------- if you don't, you
can use my desk as well.
(A) but (B) so
(C) or (0) furthermore
~
4-
Comparatives and Superlatives
Comparatives contrast and rank two nouns. Superlatives contrast and rank three
or more nouns.
• Comparative forms include adj.ladv. -er than

adj.ladv. -ier than
more/less adj.ladv. than
• Superlative forms include the adj.ladv. -est
the adj.ladv. -iest
the most/least adj.ladv. • Responses (A) and (B) are not
comparative forms. (D) is
incorrect because g,.eate,. is not
a good word choice. (C) is the
i) My new computer is far ------- than myoid one. correct answer because the
sentence is comparing two
(A) best (8) good things.
(C) better (0) greater
• Response (D) is the correct

ii) She is ------- supervisor I've ever worked for.
answer becmlse eve,. requires a
(A) best (8) better superlative with the definite
article the. (A) is incorrect
(C) the better (D) the best because the superlative is not
preceded by the. Finally, (B)
and (C) are incorrect because
the sentence does not involve
a comparison between two
nouns.
)f:h::u:o:I.:J.Up~S --,
1. This new office is much ------- than myoid office.
(A) nice (8) nicest
(C) the nicest (D) nicer
2. Don't save ------- work for last. Get started on it early.

(A) most difficult (8) the most difficult
(C) the more difficult (D) mostly difficult
Negation is the use of the negative, or saying no. Negations do not always use a
negative word such as no or not.
The following adverbs are already negative in sense, so you should not use
a negative form with them: never, rarely, hardly, barely, seldom, scarcely
• (B)is the correct answer because
hardly has a negative sense.
(A) and (C) are not possible
because the word hardly can't i) I ------- hardly understand him because he spoke too quickly.
be used with a negative form. (A) couldn't (8) could
(D) is incorrect because spoke
is the past form. (C) can't (0) can
ii) You ------- coming to the office Christmas party, are you?
• Answer (A) is the correct answer
because it matches the tag (A) aren't (8) are
question are you? (ll) is
(C) were (0) weren't
incorrect because the tag
question are you? is a positive
form, so a negative form
should be used here. (C) is
incorrect because it is both a
positive form and past tense.
(D) is incorrect because the
tense is past and does not
match the tag.
-up.~!10 ---.
1. I decided that ------- would be the better decision.
(A) not go (8) to going
(C) not going (0) going not
2. I warned him ------- release the statistics until next week.

(A) not (8) don't
(C) not to (0) to
Sample Test: PART 5
Choose the word or phrase that best completes the sentence.
1. All attendees are advised not to ------- All of the legal terms in this contract are
the subject of the meeting to anyone ------- my head.
else. (A) on
(A) discourse (8) under
(8) disclose (C) over
(C) display (0) in front of
(0) discard
Sarah was moved to the office ------- by

Call the repair person. The ------- is the window.
tearing the papers again. (A) companion
(A) coffee (8) compartment
(8) paper (C) cubicle
(C) copier (0) cuticle
(0) document
Please ------- all your business expenses

My wife and I ------- the company picnic from your monthly expense report.
last weekend. (A) deduct
(A) were attending (8) deduce
(8) attend (C) induct
(C) attended (0) induce
(0) attending
My desk drawers are full of -------.

The key to the restroom is on a chain (A) odds and ends
------- the wall in the lunchroom. (8) spic and spans
(A) over (C) do's and don'ts
(8) on (0) ins and outs
(C) at
(0) in
10. We may as well ------- some coffee; we'll
be working on these reports all night.
Turn in your expense report by the 18 th
,
(A) blew
------- you won't get any money back. (8) brew
(A) if (C) stew
(8) although (0) do
(C) or
(0) nor
"JFirsl News'
11. They made me shift manager. I now 16. Did you really read the office memo,
have eight people ------- me. ------- did you just throw it in the trash?
(A) over (A) but

(B) under (B) however
(C) between (C) therefore
(D) beside (D) or
12. You could just forget the situation, ------- 17. ------- coming into work today because I
I would fill out an accident report just in am sick.
case. (A) lam
(A) therefore (B) I will
(B) if (C) I'm not
(C) and (D) I didn't
(D) but
18. The toilets in the upstairs office are

13. Tomorrow, the company will ------- which much ------- than the ones in this office.
workers will be laid off. (A) clean
(A) announce (B) cleaner
(B) propose (C) cleanliness
(C) denounce (D) cleaned
(D) deduce
19. I was angry, ------- I said to him, "I'm

14. ------- difficult things may be, you are busy. Get someone else to file your
lucky to have that job. papers!"
(A) But (A) nevertheless
(B) So (B) yet
(C) However (C) additionally
(D) Though (D) so
15. Which do you like -------, the black or 20. Our office is easy to find. It's -------
the brown leather briefcase? building in the city.
(A) good (A) the taller
(B) the most (B) taller
(C) the better (C) the tallest
(D) better (D) the tall
21. Your presentation was well planned, 26. Here at the law firm of Krause, Hopke,
------- a little difficult to understand. Ganly, and Smith, ------- motto is, "The
(A) but law is for everyone, not just the wealthy."
(B) and (A) their
(C) then (B) our
(D) therefore (C) its
(D) my
22. The legal case I'm working on this month

is much ------- interesting than the one I 27. I forgot that this is a non-smoking area.
worked on last month. There is no place for me to put my
(A) the most cigarette -------.
(B) more (A) butt
(C) the more (B) stick
(D) most (C) remains
(D) leftovers
23. No, I ------- think that an office assistant

would be useful. 28. She was pleased ------- been
(A) don't recommended for the job.
(B) does (A) to have
(C) doesn't (B) to had
(D) am doing (C) to has
(D) to having
24. That was ------- expensive business trip

I've ever been on. 29. Tell the driver not to park here. It is a
(A) the most loading -------.
(B) the more (A) place
(C) mostly (B) palace
(D) most (C) zone
(D) tray
25. ------- before the promotion board was

one of the most stressful things I have 30. Go tell ------- to come in now. The
ever done. meeting is about to start.
(A) Going (A) us
(B) Doing (B) they
(C) Attending (C) them
(D) Having (D) those
31. The corporate policy is against ------- 36. The company ------- taking the stand
stock in competing companies. that even being five minutes late is the
(A) doing same as missing a day's work.
(B) holding (A) is
(C) participating in (B) will
(D) being (C) am
(D) isn't
32. When she told me I got the job, I was

so excited that I didn't know what -------. 37. I ------- not be able to attend the
(A) to tell conference. I have to check my schedule
(B) to talk and get back to you.
(C) to say (A) must
(D) to speak (B) could
(C) can
(D) might
33. I was feeling ------- sick, so I went home
early.
(A) little 38. He is our best writer. He ------- the work
(B) a little of three people.
(C) much (A) do
(D) a lot (B) does
(C) makes
(D) make
34. ------- a photographer is one of the most
exciting jobs in the world.
(A) Doing 39. I ------- to apply for the new position. I
(B) Seeing definitely have the qualifications.
(C) Being (A) would
(D) Making (B) ought
L8
(C) may
v8 (D) should
35. Annette was ------- glad to quit her job
that she did not even clean out her
LG
locker before she left. 40. I usually eat my lunch in the breakroom,
(A) very but today I ------- my lunch at my desk.
(B) so (A) eat
(C) such (B) ate
n
(D) really (C) eaten
v~ (D) have eaten
~~
, ~
Incomplete
6 Texts
Strategies
This section of the TOEIC@checks your ability to choose words and phrases
appropriate for a given context. It tests your knowledge and understanding
of both vocabulary and grammar. To score well on this section, you should
therefore brush up on the common vocabulary themes presented in
TOEIC@ readings. Below is a simple checklist which should help with the
types of questions often included in this section.
Test-taking Tips
./ Look at the choices of words in relation to surrounding words (consider
possible collocations) .
./ Pay attention to word forms: what kind of word is needed-verb,
adjective or noun? Does the context call for a singular or plural noun?
Is a count or non-count noun needed?
./ Are there any words among the choices which seem irrelevant in this
context? Eliminate such words first.
./ Check any questions given in the text against the types of questions
you know.
Vocabulary Themes
Theme 1 - Banking and Finance Theme 7 - Health
Theme 2 - Marketing Theme 8 - Telephone
Theme 3 - Hospitality Theme 9 - Travel
Theme 4 - Office Theme 10 - Mail
Theme 5 - Shopping Theme 11 - Insurance
Theme 6 - Transportation Theme 12 - Meetings
__ -~Fil'St News'
..-
...--Theme 1
Theme 2
Banking and Finance
Marketing
Theme 1
Bonking and Finance

Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
Theme 6 Transportation
accounting debit card interest rates standing order
Theme 7 Health
balance denomination loans statement
Theme 8 Telephone
Theme 9 Travel
bureau de change deposit mortgage tax
Theme 10 Mail cash deposit ceiling overdraft transfer
Theme 11 Insurance checking account direct debit payee traveler's checks
Theme 12 Meetings clerk exchange rate remittance withdraw
currency interest savings account withdrawal
Dear Mrs. Morgan,

1. To "acknowledge receipt of' This is to 1. ------- receipt of your request to cancel your monthly direct debit
something is a set expression.
Therefore, (B) is the only (A) recognize (B) acknowledge (C) show (D) realize
possible answer.
2. While (A), (B), (C), and (D) payment to Blake Enterprises. Please come at your earliest convenience to any
can all be followed by the branch of Smithfords Bank, and one of our clerks will assist you in 2. ------- out
preposition out, only (B)
makes sense in the context. (A) holding (B) filling (C) breaking (D) taking
the necessary forms to authorize cancellation.
Sincerely,
Anthony Milton,
Smithfords Bank
•• -up,5!- ---.
To: All employees

From: Head Office
Re: Savings Accounts
Please note the new 1. ------- rates and deposit ceilings for the following
(A) exchange (B) interest (C) loan (D) check
savings accounts:
Saver Plus - balances over $10,000: 2.75% p.a.lbalances over $25,000:
2.15% p.a. This account no longer has a deposit 2. -------.
(A) roof (B) ceiling (C) cover (D) overdraft
30 Day Savings - balances over $25,000: 3% p.a./balances over $100,000:

3.15% p.a. This account retains its current deposit ceiling of $500,000.
90 Day Savings - (previously known as "90 Day Gold") balances over
$100,000: 3.5% p.a.l balances over $250,000: 3.75% p.a. The new deposit
ceiling is $750,000.
Changes are 3. ------- from the first of next month.
(A) collective (B) affective (C) effective (D) terminated
Theme 2
Marketing Theme 1
Theme 2
Banking and Finance
Marketing
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
advertising demand product sales force
Theme 7 Health
advertisement distribution profit strategy
Theme 8 Telephone
brand innovation promotion supplier
Theme 9 Travel
competition management purchase supply Theme 10 Mail
competitor marketer resources target market Theme 11 Insurance
customer satisfaction objectives revenue Theme 12 Meetings
Memo
To: All Customer Service Staff
From: Zadie Boyle 1. We lead someone to believe
(something). Therefore, (B) is
Re: Customer Satisfaction correct.
We will be having a meeting at 9:30 on June 5th to discuss revising our current 2. The verb usually collocated
with a service is provide.
targets for customer satisfaction. Sales have been falling in recent months, and Therefore, (D) is correct.
customer comments 1. ------- us to believe that our customers feel we do not
(A) show (B) lead (C) hold (0) suggest
2. ------- as good a service as the competition. We will have a brainstorming session

(A) make (B) produce (C) create (0) provide
at the meeting, so bring along some good ideas.
Warm-UDS
The deadline for 1. ------- for the in-house "Innovation in Marketing" contest
(A) submissions (B) attempts (C) participants (0) marketers
has been postponed to March 22nd• We are looking for original ideas for our
new online advertising campaign. The advertising department is accepting
ideas from all Medco employees in an 2. ------- to reflect the true face of our
(A) effect (B) attempt (C) acceptance (0) afford
company and the people who work for it. We want to convey to the public
that we are a caring company, not just 3. ------- on profits. We also want to
(A) decided (B) efforts (C) focused (0) concentrated
show that we are the best at what we do.
Entries should be sent via email to the advertising department at

medcoiinm@medco.com.
~
Theme 3
Theme 1
Theme 2
Banking and Finance
Marketing
Hospitality
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
bartender customer service landlord reservation
Theme 7 Health
beverages entertainment (hotel) lobby seasonal work
Theme 8 Telephone
catering food hygiene porter serve
Theme 9 Travel
cocktail lounge front desk premises snacks
Theme 10 Mail
Theme 11 Insurance
complimentary head chef reception take an order
Theme 12 Meetings conference housekeeper receptionist welcoming
Notice
The management of Fordworth Industries would like to invite all workers and their
I. Responses (B), (C), and (D) family members to take 1. ------- of the complimentary movie tickets now available
are all words that followtake;
(A) use (8) hold (C) advantage (0) photos
however, only advantage
makes sense here.
Therefore, (C) is the correct every Wednesday afternoon at the reception desk in the lobby of the employee
answer. leisure center. To thank you for all your hard work, we are offering free movie tickets
2. We usually claim something every Wednesday from now until the end of the year. To 2. ------- your tickets, simply
we are entitled to, such as a
free gift or prize. Therefore, (A) take (8) claim (C) pick (0) realize
(B) is the correct answer.
show your leisure center membership card to the receptionists, and they will be
happy to give you your tickets. We regret that we can only allow a maximum of 4
tickets per family. Enjoy your free movies!
Please note that the serving of alcoholic beverages to minors will not be 1. -------.
(A) exclaimed (8) tolerated (C) treated (0) checked
The owner of any licensed 2. ------- caught allowing the sale of alcohol to anyone
(A) premises (8) location (C) driver (0) reception
under the age of 21 will be fined a minimum of $500. In order to prevent the
accidental sale of alcohol to minors, it is essential that all bartenders and
servers check the 10 of customers who appear to be in their twenties or
younger. While this may be time-consuming, please explain to customers
that it is necessary. Customers who refuse to comply should not be allowed
to order alcoholic beverages. We understand that you may feel uncomfortable
enforcing this system, but it is a legal requirement. Thank you for your 3. -------.
(A) cooperate (8) cooperated (C) cooperation (0) cooperating
:!W
Theme 4
Office Theme 1
Theme 2
Banking and Finance
Marketing
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
account director personnel officer seminar
Theme 7 Health
accountant document photocopier stationery Theme 8 Telephone
administration executive profession supervisor Theme 9 Travel
agenda flex-time promotion take maternity leave Theme 10 Mail
conference intern resume take sick leave Theme 11 Insurance
department job applications secretary work nine to five Theme 12 Meetings
Memo
To: All staff
From: Personnel 1. The word attached is
commonly used when an
Re: Interns additional paper or document
Date: May 30'h accompanies another.
2. Although all the words are
This is just to remind everyone that the internship season is with us again. We will connected to the idea of choice,
be welcoming 10 interns from the local high school during their summer vacation. (B) is the most appropriate
There will be one intern in each department, for four weeks. 1. ------- are copies of word choice.
(A) Connected (B) Attached (C) Stuck (0) Joined
their resumes, for your reference. Please be friendly to them and let them know what
it is really like to work for a publishing company. Our interns were 2. ------- from the
(A) picking (B) selected (C) preferred (0) elected
top students at St. Hadrian's, and they are very enthusiastic about coming here.
-lin ••
This month's meeting will be held on Wednesday March 13'h at 4:00 p.m. in
the small meeting room. The following items are to be 1. -------. This is to be a
(A) talked (B) spoken about (C) discussed (0) gossiped about
fairly informal meeting, and it is hoped it will be over by 5:30.

New Business
• Changes to maternity and paternity leave regulations--extension of period
• New positions - 2. ------- for applications
(A) limit (B) time up (C) end (0) deadline
• "Women in Advertising" conference presentations

• Feedback on 3. ------- introduction of flex-time for all full-time workers
(A) suggestion (B) indicated (C) implied (0) proposed
Committee reports (no reports to be given this month)

Any other business - feel free to bring up anything you feel needs discussing
___ ~'3.Fi,.st New1' .:f

Theme 5
Theme 1
Theme 2
Banking and Finance
Marketing
Shopping
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
aisle counter loyalty card shopping mall
Theme 7 Health
barcode customer relations opening hours stock
Theme 6 Telephone
Theme 9 Travel
bargain customer service refund store credit
Theme 10 Mail
cash register damaged reputation try on
Theme 11 Insurance changing room discount shelves undersold
Theme 12 Meetings clerk display
Notice
Monkfields Grocers would like to 1. ------- customers' attention to the information
I. Draw (someone's) attention (A) pull (B) assist (C) draw (D) make
to something is a commonly
used set expression. below.
Therefore, (C) is the correct
Due to current staff shortages owing to sickness, we would like you to note the
answer.
2. Untilfurther notice is another
following changes to our hours: From Monday January 30th until further 2. -------,
set expression. Therefore, (C) we will be opening at 9:00 a.m., instead of 8:00 a.m., and will be closing at 7:00 p.m.,
is the correct answer.
(A) attention (B) sign (C) notice (D) opinion
instead of 8:30. We apologize for any inconvenience, and will return to our regular
hours as soon as possible.
)N.Jl:IDJtl:-:,'UUIp..5.~S ---,
To: GraceBros@gracebros.com
From: misco@hotnet.com
Date: Sept. 23
Subject: Complaint
Dear Sirs,
As a(n) 1. ------- customer at Grace Brothers Department Store, I feel compelled
(A) regular (B) ordinary (C) normal (D) often
to complain about the recent increase in prices. I have always considered

your store to be of a high quality, but with reasonable prices. However, over
the past few months, I have noticed that your prices have been creeping up.
This week I went to purchase a cosmetic product which I buy, on 2. -------,
(A) median (B) medium (C) average (D) usually
about 4 times a year. Of course I like prices to remain static, but this time
the price had risen by over 50%. I saw the same item on sale at a much
lower price in a 3. ------- store. Needless to say, I bought the cheaper item.
(A) contender (B) competitor (C) peer (D) rival
I am not sure what explanation you can offer, but I just wanted to let you
know how I feel.
Sincerely,
Cynthia Carter
:1:.
Theme 6
T ro nsportotion Theme 1
Theme 2
Banking and Finance
Marketing
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
access ferry passenger subway
Theme 7 Health
arrival freight rail pass to fly Theme 8 Telephone
cancellation highway runway to land Theme 9 Travel
congestion interchange schedule to take off Theme 10 Mail
delay intersection seat reservation transit Theme 11 Insurance
departure long-distance bus station Theme 12 Meetings
Dear Maria,
This is just to let you know that the representatives from the head office will be 1. -------
I. Wej1y into but land at an
(A) landing (B) driving (C) flying (D) leaving airport, we leavejrom
somewhere, and we might
into Heathrow Airport. They are scheduled to land at Terminal 2 at 3:00 p.m. on drive to an airport; therefore,
Monday. I have sent them details on how to get to the office by subway, so they response (C) is the correct
choice.
can make their own way here. They will call you when they get on the subway, so
2. Responses (A) and (B) do not
could you please 2. ------- them at the station and bring them here? make sense here. Response
(A) pick (B) gather (C) take (D) meet (C) could be the right answer,
if the blank were followed hy
a phrase "from the station,-
Many thanks,
not by "at the station."
Therefore, response (D), meet,
Victor
is the only option.
.
-line
Would passengers please note that from October 22n,\ all seats on the Star
Liner Express will require reservations between 7:30 and 9:00 a.m., and
again from 5:00 to 7:00 p.m. This is due to the great 1. ------- for seats at
(A) demand (B) command (C) claim (D) wish
these times of day, and new safety regulations which restrict the number of
standing passengers allowed to board the train. Reservations may be made by
telephone in 2. -------, or in person on the day of travel. Monthly rail pass holders
(A) prior (B) advance (C) before (D) ahead
are also required to make reservations for journeys made during these times.
There will be no additional 3. ------- for reservations.
(A) cost (B) fine (C) price (D) charge
We would like to apologize for any inconvenience and thank you for using
South Coast Railways.
@nJ8IGI\fI~1
U:Ef'}d".'
__ ~F;l'St New~
Theme 7
Theme 1
Theme 2
Banking and Finance
Marketing
Health
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
ache diabetes nutritional supplements
Theme 7 Health
bench press diet personal trainer
Theme 8 Telephone
blood pressure cuff eye chart Pilates
Theme 9 Travel
caffeine free weights positive visualization
Theme 10 Mail
Theme 11 Insurance
calories gym/health club protein
Theme 12 Meetings carbohydrates high/low blood pressure running machine
cardiovascular low/high blood sugar sore
check-up muscles stethoscope
cross training nutrition yoga
Notice to all employees

As part of McTaggart Corporation's new employee fitness program, a new company
I. The correct answer is (D). (C) health club will be available on the third floor for all employees to use. The health
is wrong because there is club will include six 1. ------- to help increase cardiovascular fitness, as well as
no such concept as
cardiouascu[ars. Answer (A) (A) a gym (8) free weights (C) cardiovasculars (D) running machines
is another word for health
club, and answer (B) helps 2. ------- to help develop muscular strength. We hope all employees will take advantage
build strength, not cardiovas-
cular fitness. (A) caffeine (8) free weights (C) a running machine (D) a stethoscope
2. The correct answer is (B).
of this great opportunity to get healthier.
Answers (A), (C), and (D) do
not help build muscular
strength.
Y:/J:w:JI1:-:u'UpJil-!I;; ----.
Notice to all employees
Friday, December 6, a health screening van will be parked in the front parking
lot from approximately 9:00 a.m. to 3:00 p.m. The health screening van will
be staffed by three nurses as well as a physician's assistant. They will be
checking 1. ------- and blood sugar levels, as well as giving
(A) stethoscope (8) blood pressure (C) nurses (D) blood pressure cuff
information on 2. -------. There will also be a personal trainer from Roger Platz'
(A) eye chart (8) free weights (C) nutrition (D) running machines
Health and Fitness to talk about the importance of 3. ------- during work as
(A) health (8) free weights (C) muscles (D) positive visualization
well as during exercise. To allow as many people as possible to attend this
health screening, all shift supervisors will be directed to give their workers
an additional 30 minutes of break time .
• I
Theme 8
Telephone Theme 1
Theme 2
Banking and Finance
Marketing
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
analog dial tone operator speed dial
Theme 7 Health
answering machine digital phone cord telephone booth
Theme 8 Telephone
busy signal domestic receiver trace (a call) Theme 9 Travel
call back service earpiece redial voice message Theme 10 Mail
calling card hang up redirect a call wrong number Theme 11 Insurance
cassette international rolodex Theme 12 Meetings
crank call memo rotary phone
Memo
To: Stacy Darby, Director, Planning Division
1. (e) wrong number is the right
Ms. Darby, answer because the phone call
I tried several times to get in contact with the branch office, but I was unable to was to the branch office, not
make contact. The first number was a 1. . It turned out to be the phone number to an auto parts store.
2. (A) is correct. The writer
(A) phone number (B) dial tone (C) wrong number (D) right number suggests that the number is
correct, but he was unable to
to an auto parts store. The second number was probably the right number, but all complete the phone call.
I got was a 2. I will try again tomorrow.
woo.
(A) busy signal (B) crank call (C) telephone line (D) phone call
J. Fred Peck: Assistant to the Director, Planning Division.
~u:ml:J-"JJn.lS"" .....,
Advertisement
As a special limited offer to all Bayside Mutual Insurance Employees, JAM
Mobile Phone and Internet Provider is offering half off on 1. ------- and domestic
(A) local (B) international (C) national (D) nationwide
phone calls through the summer. Talk to anyone in the world for half the
price! JAM also offers a free 2. ------- service to our Premium Plus Customers
(A) phone (B) talk (C) voice message (D) radio
so that you'll never miss a call. Simply record a message, enter *34 and you
can save up to 50 messages. If you sign up before the end of the month,
JAM will include a 3. ------- worth 100 minutes of talk time that you can use
(A) telephone (B) credit card (C) telephone booth (D) calling card
from your cell phone, a pay phone, or any phone you wish. So what are you
waiting for? Start saving today, with JAM!
w,
Theme 9
Theme 1
Theme 2
Banking and Finance
Marketing
Trovel
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
board (a ship) credit voucher information kiosk red-eye (flight)
Theme 7 Health
book (a ticket) economy layover reservation
Theme 8 Telephone
Theme 9 Travel
cancellation fee expense account lobby shut-eye
Theme 10 Mail car pool fare zone overhead compartment suitcase/trunk
Theme 11 Insurance carriage/berth first class package tour surcharge
Theme 12 Meetings commuter train hail (a taxi) peak season window/aisle seat
concierge hostel purser
Memo to all regional managers

Just a reminder that 1. ------- airline tickets are not deductible on company expenses.
I. The correct answer is (B). (A) aisle seat (B) first class (C) window seat (0) economy
Answers (A) and (C) do not
relate directly to airline tickets, The company will only pay the amount of an economy ticket. If employees wish to
while answer (D) doesn't make
sense within the contelloi of the
upgrade, they must pay the additional costs themselves. Regional managers must
passage. review their employees' 2. ------- to make sure that this policy is being enforced.
2. The correct answer is (C).
(A) fare zones (B) credit vouchers (C) expense accounts (0) surcharges
Since employees would be the
ones having an expense
account, answer (C) makes
sense within the context of the
sentence.
Warm-UDS
To: Mrs. Peggy Tarant
From: Sunvilla Travel
Re: Confirmation of airline tickets
Mrs. Tarrant,
This is just to confirm the following: First class reservation on Vision Airlines
from Helsinki to Madagascar on the first of April at 8:00 a.m.
The ticket cost includes a 1. ------- of 100 Kronigs,
(A) reservation (B) price (C) cancellation fee (0) car pool
which is non-refundable. 2. ------- will begin at 7:30 at gate 37 and an

(A) Boarding (B) Entering (C) Flying (0) The day
appointed Sunvilla Travel 3. ------- will be waiting for you upon your arrival at
(A) airplane (B) package tour (C) driver (0) car pool
Madagascar International Airport. Because you are not taking part in a

package tour, we suggest you book any travel arrangements that you may
plan while in Madagascar through your hotel which, we feel, offers very fair
rates and exceptional service.
Thank you for choosing Sunvilla Travel, and we wish you a safe journey .
.F_
Theme 10
Moil Theme 1
Theme 2
Banking and Finance
Marketing
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
airmail parcel registered mail

Theme 7 Health
cash on delivery (COD) post office return to sender Theme 8 Telephone
dead letter office postal insurance scale Theme 9 Travel
envelope postage meter snail mail Theme 10 Mail
first class Post Office (PO) Box (to) sort Theme 11 Insurance
fragile postcard stamp Theme 12 Meetings
metered mail postmark weigh
mailing restrictions postmaster zip code
money order private courier zone fare
Inter-office memo
Beginning August 31 st, Westmore Home Architecture will no longer use 1. -------.
(A) stamps (B) stumps (C) stomps (D) mail I. The correct answer is (A).
Answers (B) and (C) have no
Instead, when sending letters or packages, we will be using a 2. ------- that will connection with sending mail,
and answer (D) doesn't make
(A) stamp (B) marker (C) postage meter (D) postage maker sense within the context of the
sentence.
automatically weigh the item being sent, calculate the correct postage, and mark 2. The correct answer is (C).
the item accordingly. Training on the new device will begin on Monday. Answers (B) and (D) are
distracter answers, while (A)
does not fit the context of the
passage .
..••..••.
"'"""••..•..•
I-'-Ups. ....,
Fax
Mrs. Jameson,
Here is the mailing address for Rossi and Associates in Finland. Please
send the completed building plans by 1. ------- with an
(A) private courier (B) public courier (C) post office (D) parcel
2. ------- date of no later than December 14'h.

(A) acceptance (B) attendance (C) arrival (D) entry
When we receive the building plans, we will send a 3. ------- for the balance
(A) postal insurance (B) postage meter (C) money order (D) postmaster
of the payment. Please do not use the regular postal system, as we feel that
it will take too long to arrive, and we will miss our deadline. If you have any
questions, please call or fax our branch office in London. They will be able
to provide you with further details regarding this project and its deadlines.
Thank you for your assistance,
Roman Transko, Director, Planning Division
~~Fir.l"1 New.~'
Theme 11
Theme 1
Theme 2
Banking and Finance
Marketing
Insurance
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
Theme 6 Transportation deed lend survivor's benefit
borrow
Theme 7 Health dependents lien term
cash out
Theme 8 Telephone full coverage mortgage terminate
compensation
Theme 9 Travel
homeowner partial coverage underwriter
contract
Theme 10 Mail widow
co-payment indemnity policy
Theme 11 Insurance widower
cosigner lapse premium
Theme 12 Meetings
deductible lease renter
Notice
All employees hired after September 21 sl will be covered under the Westbrook
Plus life insurance 1. ------- instead of Westbrook Premium. Westbrook Plus has
1.The correct answer is (A).
Answers (B) and (D) are both (A) policy (8) deed (C) police (D) lease
incorrect terms and answer
(C) does not fit the context of two advantages. First, it has lower monthly payments, and second, you can 2. -------
the passage.
2. The correct answer is (C).
(A) borrow (8) lease (C) cash out (D) buy
Answer (A) would not be a
term applied 10 an insurance your premium any time after the first year. Please see your payroll manager for
premium. Answers (B) and more details on either Westbrook Plus or Premium.
(D) have to do with giving
money, whereas the context
implies receiving money.
Advertisement
Aveno Health, the first name in health insurance, is now offering 1. -------
(A) health (8) deductible (C) cash out (D) homeowner's
insurance as well. Whether you own your home or 2. -------, Aveno has a
(A) buy (B) rent (C) lend (D) borrow
policy that is right for you. You can choose either full or partial coverage and
you can even set the amount of the 3. ------- based on how much you can
(A) deductible (8) money (C) cash out (D) fare
pay. Another added benefit is that you can combine your Aveno health
insurance payment with your Aveno homeowner's insurance payment and
just make one payment per month. Don't miss out on this fantastic
opportunity. Remember, Aveno for life-and now property!
.~.
Theme 12
Meetings Theme 1
Theme 2
Banking and Finance
Marketing
Theme 3 Hospitality
Theme 4 Office
Theme 5 Shopping
annually gavel pro/con
Theme 7 Health
attend guest speaker profit/loss
Theme 8 Telephone
bi-monthly itinerary quarterly
Theme 9 Travel
budget marketing Research and Development (R & D)
Theme 10 Mail
closed-door merger seniority Theme 11 Insurance
conference negotiations sequester Theme 12 Meetings
constructive criticism open-door team leader
consult podium/dais teleconference
evaluation report presentation yearly/monthly planner
Notice to set-up crew

The Computer Supplier Conference will be held in the Cherry Jubilee Room. Please
arrange the 1. ------- next to the computer terminal because they will be hosting a 1. The correct answer is (A). The
context suggests a single
(A) dais (8) chairs (C) room (D) conference
piece of furniture; therefore,
(B) is incorrect. Answers (C)
2. ------- with suppliers from overseas. The room will need 350 chairs on the floor and (D) are not tangible
(A) meeting (8) teleconference (C) conference (D) consultation objects that could be placed
next to the computer terminal.
and ten chairs up on the stage. Please leave two aisles going from the stage to 2. The correct answer is (B).
While answers (A), (C), and
the rear of the room. If you have questions, contact Mr. Davey.
(D) are possible, they would
not need connection to a
computer terminal as
requested in the notice.
-up
Notice to all shift managers
As you are probably aware, Sandez Petroleum will be hosting its 1. -------
(A) weeks (8) annual (C) month-long (D) daily
Performance Improvement Meeting and Seminar next month at the Gasparin

Hotel on Seaview Road. Please let your workers know that the day has
been changed from December 10lh to December 17th• This year's meeting
and seminar will include an afternoon of 2. ------- such as "Effective Team
(A) meetings (8) work (C) itinerary (D) presentations
Organization," "Giving Constructive Criticism," and "Happy Team, Productive

Team." There will also be a special 3. -------, Tom Channing, who will speak
(A) talker (8) guest speaker (C) person (D) event
about overcoming stress in the workplace. We hope you will all be able to
attend. Remember to inform your staff about the change in dates.
See you there!
---~ Fi,..~t Nl'wf -.I[:Eb

AI.'r' 1lIlIlH.lht & Into'Ill.lh.
Questions 9 through 12 refer to the following email.
Date: September 23, 2005

From: Hymills@Mills.com
To: zenap23@happy.co
Subject: Stationary Order
This is just to ------- the order placed over the telephone earlier today. As we discussed
9. (A) refer
(8) confirm
(C) notify
(0) respect
before, I would like to order the ------- items:

10. (A) following
(8) below
(C) preceding
(0) under
32 boxes of A4 paper, white, recycled

20 boxes of A4 paper, white (NOT recycled)
2 packs of A4 paper, green
2 boxes of black ball point pens (the cheapest you have in stock)
1 box of red ball point pens
15 large glue sticks, any brand
I would also like to confirm that this order will be ------- to our account, as is our usual
11. (A) asked
(8) taken
(C) charged
(0) bought
policy. Please send the ------- as soon as it is ready. I need to submit it to the accounting
12. (A) invoice
(8) papers
(C) notice
(0) arrangement
department before the end of the week.
Thank you for your consideration,

Hayley Mills
\I c~ 8 ~~
\I O~ 8 6
L
a
'<I P 8
8 ~ I
Reading
7 Comprehension
Strategies
This section of the TOEICI8lassesses your ability to read and understand
written English. You must read passages and then answer questions
based on what is stated or implied in the passage. The passages will be
about a variety of topics and in a variety of formats, including memos, letters,
charts, graphs. indexes, tables, and other common methods of presenting
information in print.
Test-taking Tips
./ Quickly read the passage to gain the main idea and general information.
At this stage. you may be able to answer some of the questions .
./ For the remaining questions. read the relevant parts again and look for
more specific details which will help you answer the questions .
./ Do not be misled by the words or phrases from a passage that are
repeated in the choices. These may not always be relevant to the
answer.
Question Types
Type 1 - Main Idea Questions
Type 2 - Fact and Detail Questions
Type 3 - Inference Questions
Type 4 - Cause and Effect questions
___ ;Firsl New.~

---- Type 1 Main Idea Questions
Type 2 Fact and Detail Questions
Type 3 Inference Questions
Type 4 Cause and Effect Questions
Question Type 1
Main Ideo Questions
Main idea questions will ask you about the primary focus of the reading passage.
The main idea may be stated overtly-often near the beginning or end of the
passage-or it may be implied, so that you must make an inference by depending
on the key words or phrases. Typical main idea questions look like the following:
• What is the purpose of the letter?

• What is the message about?
• What is the main idea of the passage?
• Why did the writer send this fax?
KEY EXPRESSIOI'(S Questions 1 and 2 refer to the following letter.

• confirm - support or
establish the certainty of Dear Alice,
• afterwards - following a
particular event, date, or time I trust that your meetings have been going well this week. This is just a
• prove - turn out to be short note to confirm the plans for Thursday evening. As I mentioned
when we met to discuss 'the color scheme for your book, I have reserved
two tickets for this Thursday's Swan Lake at the Sydney Arts Center.
The performance begins 2at 7:30. As I suggested before, let's meet at the
Key Information theater between 6:30 and 7:00. I will be sending the company's driver to
',5 meet you at your hotel at six o'clock. Afterwards, I hope you will be able to
Martina works for a publishing join me and our chief editor, Hank Rearden, 3for supper at La Mirage.
company.
Don't hesitate to contact me if there are any problems. This should be a
2 nice relaxing evening before your departure on 4Friday morning.
A performance is scheduled for
the coming Thursday, at 7:30. Yours truly,
3
Martina Hayes
Dinner is scheduled at La
Mirage after the performance. 5Sales Director
4
Alice is going to leave on
Friday. 1. What is the purpose of the note?
(A) To extend an invitation (B) To reply to an invitation
(C) To confirm plans (0) To cancel plans
2. Why did Martina Hayes write this letter?

(A) To notify Alice of a change of plans
(B) To ensure Alice knows when and where to meet
(C) To confirm Alice's flight time
(0) To check that Alice knows where the theater is
Question Type 2
Fact and Detail Questions Type 1 Main Idea Questions

Detail questions will ask you about specific details regarding the information given
in the reading passage. The formats of detail questions will vary as follows:
• Who is Collin Baker?

• When will they meet?
• How long did they wait for the bus?
• Where can they get a permit?
• What product is going to be made abroad?
• How many times has Mr. Green tried to call John?
• Which of the following is NOT mentioned/stated?
• What time is the flight leaving?
Questions 3 and 4 refer to the following article. EY EXPRESSIO
• prospective -likely to
Without a doubt, the most important part of any job application is the resume. become or be
Along with a cover letter, it is the first impression a prospective employee makes on • chronological - arranged
a potential employer. Therefore, it is important that a resume provide as much relevant in the order of time of
information as possible while remaining 'brief. A resume should be no more than one occurrence
full side of a sheet of paper. All too many candidates make the mistake of submitting • diploma -a document
several pages which, more often than not, don't even get a second glance. issued by a school indicating
A resume must be neatly printed, with 2at least three-quarter inch margins on all that the recipient has
successfully completed a
four sides. Use underlining, capital letters and asterisks 3to highlight important
course of study
information. A resume should be single-spaced with an extra line between blocks of
information.
Begin a resume with your name, address, and contact information (e.g., telephone
or fax numbers, email address). Do not include age, marital status, or other personal
facts. Next, many resumes state the position sought 40r career goal. Then comes Key Information
perhaps the most important part: a chronological outline of work experience-starting
1
with the most recent job and working 5backwards-including for each position a A resume should be brief.
brief description of relevant duties and skills used or acquired. Finally, include an outline
2
of your educational background from the most recent backwards. Make sure to list
The margins should be
dates of completion, full names and locations (if not common knowledge) of schools,
superscript of an inch or more
and diplomas or certificates awarded. on all four sides.
3
Important information should
3. Which of the following should NOT be on your resume? somehow be highlighted.
(A) Your name and telephone and fax numbers 4
(8) The year you received your bachelor's degree A career goal precedes a
chronological outline of work
(C) Your nationality and the fact that you are single
experience.
(D) A description of tasks performed in your last job
5
Outlining of work history and
4. What is true about a resume? education background should
(A) Resumes should be brief but very informative. be in reverse chronological order.
(8) A resume should have three-quarter inch margins on both sides.

(C) Important information should be italicized.
(D) An outline of educational background should end with the most recent
information.
~jFintNews
Question Type 3
Type 1 Main Idea Questions

Inference Questions
Inference questions check your ability to use details to draw a logical conclusion
based on specific information in the reading. Although the answer is not stated
explicitly in the reading passage, the passage will provide you with enough
information to choose the correct answer. As in main idea questions and the fact
and detail questions, you should look for key words or phrases that will help you
to draw a correct conclusion. Typical inference questions may look like the following:
• Where did the woman used to live?

• How often does the man probably play tennis?
• It can be inferred from the passage that...
E E)(PRESSIO~S Questions 5 and 6 refer to the following advertisement and email.

• deluxe - particularly
elegant and luxurious SAVE THIS HOLIDAY SEASON!
• faeility -something For 'a limited time, the Regal Inn is offering its deluxe family suite 2for just
created for a particular $159.99-barely half our standard rate! Each unit is nicely appointed with two double
function beds and a separate living area that includes kitchen facilities and a dining table .
• suite - a hotel unit that When you'd rather have someone else do the cooking for you, enjoy luxurious dining
includes more than one type
in one of our three award-winning restaurants, or have 3room service bring you a
of room
meal. And between meals, you can work up an appetite 4in one of our two heated
• workout room - a room
with exercise facilities indoor pools or fully-equipped workout room. To make a reservation, call 1-800-555-
ROOM or email deluxe.room@regal.co
• Standard rooms available from $99.99.
• Offer good through January 5th
Key Information
To: deluxe.room@regal.co
1
From: harrytan@netscap.com
The hotel adopts a new family
rate for the holiday season. Subject: Reservation
2 I'd like to make a reservation for a deluxe family suite at the special holiday rate of
The rate for a deluxe family $ J 59.99. Please make my 5reservation for December 2200 to December 26111• Please
suite is $159.99, which is let me know as soon as possible if these dates are available, and I will send you my
almost half the standard rate.
credit card details.
3
The guests can have food Thanking you,
delivered to their own rooms. Harry Tan
4
Guests can swim and do
physical exercise indoors. 5. Based on the information in the passage, to which holiday does the
advertisement refer?
5
The man wants to reserve a (A) Summer (8) Christmas
room in December from the (C) Ramadan (D) Easter
22"' until the 26".
6. Which of the following can be inferred from the passage about the Regal Hotel?
(A) It is going to increase the family rate.
(B) It is going to provide the guests with a free meal.
(C) It is going to allow the guests to cook in their room.
(D) It is going to close down the outdoor pools temporarily.
Question Type 4
Couse and Effect Questions Type 1 Main Idea Questions

TYiJe 4 Cause and Effect questions
Cause and effect questions look at the reason for an event or action and its
consequences. For this type of question, you may find it helpful to look for
expressions such as because (of), due to, owing to, as a result of, and thanks to
to focus on cause. Cause and effect questions often take the following forms:
• Why is traffic heavy on the highway?

• What may happen because of the hurricane?
• What caused the shipment to arrive late?
Questions 7 and 8 refer to the following information and letter. EY EXPRESSIONS
• fare - a transportation
Using City Buses charge
• pre-paid - (of money) paid
City Buses are white and blue. Please board at the front door and 1pay the fare ahead of time
as you get on. The fare per ride is 2$1.50 for adults, and $1.00 for senior citizens • arthritis -painful
and youths aged 10-16. Children under 10 ride free. The fare may be paid with inflammation of the joints
3coins, token, or a bus card. Please pay the exact amount directly into the slot at • innovation -something
the top of the fare box. Remember that bills are not accepted, and drivers can- newly introduced
not make change for riders. Pre-paid bus cards may be bought at the main
bus terminal, or at any news kiosk. Fares paid using a bus card are 20 cents
cheaper than when using cash. When you wish to get off the bus, please 4notify
the driver in advance by pressing one of the buttons located throughout the bus.
Key Information
1
Dear Cicy Buses Company, Fares should be paid when you
I am writing to thank you for introducing the cicy bus pre-paid card. As a senior citizen get on the bus.
suffering from arthritis, I have long found it difficult to deal with small coins. In the 2
past, I often dropped my change as I tried to put it into the payment slot, causing a The fare varies according to
long line of irritated people behind me. This made me reluctant to take the bus, due age.
to my embarrassment. However, 5the bus card is easy to hold, and it is a wonderful
3
innovation. Many of my older friends have had the same experience, and we are taking There are three methods of
payment.
the bus more and more often these days.
4
Thank you, Passengers must notify the
driver if they wish to get off.
Hilda Braid
5
Bus cards have made it easier
7. What caused Hilda to feel embarrassed when she took the bus? for this woman to use the bus.
(A) She didn't have enough coins.

(B) She kept dropping her coins.
(C) She got off at the wrong stop.
(D) She lost her bus card.
8. What has been the result of the introduction of bus cards?

(A) Older people are using the bus more frequently.
(B) Older people no longer use buses.
(C) Hilda Braid has dropped her card.
(D) People have complained because the card is too expensive.
~4First New!
-IDC0'Fs:. ••
••• - ...
••
Sample Test: PART 7
Questions 1 through 3 refer to the following fax.
Fax
To: Peter Cooke, Headly Electronics
From: Darren Simpson, Customs and Excise Bureau
Re: Shipment
Date: April 2nd
A shipment of 48 refrigerators has now been cleared for collection by the Dover Port
Authority Customs and Excise Bureau. This shipment arrived on March 27th• An import
tariff of £13 is payable on each item in the shipment. At £13 x 48 that comes to a total
of £634. This is payable before the shipment will be released for collection. Payment
should be made to Westman Bank, account #223003, account holder: Custom and
Excise. please fax us once payment has been made.
1. What is the purpose of this fax? 3. What should Peter Cooke send after
(A) To inform Peter Cooke that his paying the import tariff?
shipment is ready for collection (A) A letter
(B) To inform Peter Cooke that his (B) £634
shipment has been rejected (C) A fax
(C) To inform Darren Simpson that he (D) An email
should pay a fee
(D) To inform Darren Simpson of the
cost of a refrigerator
2. Who is Darren Simpson?

(A) An official at the Customs and
Excise Bureau
(B) An importer of electrical appliances
(C) A trader
(D) A banker
•• iIlt.!!t ••
Questions 4 through 6 refer to the following announcement.
Personnel Departntent News-It gives us great pleasure to announce the appointment

of our new vice presidents. As of tomorrow, Marshall and Young, Inc. will have two
new vice presidents: Research and Development's Gary Shepherd and Constance
Hayes from the Product Design Department, who were informed of their promotions
last Tuesday. Mr. Shepherd, who has been with this firm for ten years, will remain in
R&Dand will be working with Jordan Jones, Senior VP in that department. Ms. Hayes,
who has been a Project Manager in Product Design since joining Marshall and Young
five years ago, will be heading up the Consumer Products Department along with
Eugene Park, who is transferring from his position as vice president in R&D.We are
expecting an exciting year and looking forward to the continued success of Mr.
Shepherd and Ms. Hayes.
4. How many people from Product Design 6. When were the new vice-presidents told
were promoted? about the promotion?
(A) One (A) Last Tuesday
(8) Two (8) The day after the vote
(C) Three (C) Tomorrow
(D) Four (D) Over a month ago
5. Who will be leading the Consumer

Products Department along with
Eugene?
(A) The Senior VP
(8) Jordan Jones
(C) Gary Shepherd
(D) Constance Hayes
=====? ." First News

Questions 7 through 9 refer to the following message.
WHilE YOU WERE OUT
To: William Maxwell

From: Katherine Potter, Blade Travel
Date: Wed., February 2nd
Time: 7:30 p.m.
RETURNED YOUR CALU IMPORTANT/ WILL CALL AGAIN/ PLEASE CALL
MESSAGE: The air portion of your trip has not yet been confirmed.
Confirmation will probably come early tomorrow. However,
all ground and hotel reservations have been confirmed for you
and Joseph Hill. All confirmation numbers, tickets, etc. will be
sent by messenger to Mr. Hill once everything is finalized.
TAKEN BY: David Sales
~~c ================~>J.-J
7. Why did Katherine Potter call? 9. Where does Katherine Potter probably
(A) To confirm William Maxwell's flight work?
reservation (A) A messenger service
(B) To inform William Maxwell that his (B) A hotel
flight is not confirmed (C) An airline
(C) To ask William Maxwell to call Mr. (D) A travel agency
Hill
(D) To make a booking
8. Who will be traveling?

(A) Only David Sales
(B) David Sales and William Maxwell
(C) William Maxwell and Joseph Hill
(0) Joseph Hill and Katherine Potter
Questions 10 through 12 refer to the following form.
Darnley's Dairy
We would like to thank all our loyal customers for choosing Darnley's Dairy for all
their dairy needs. In order to streamline our delivery service, and to ensure you
continue to receive our products in tip-top condition, we are asking all customers
to fill out the order form below. Your details will be entered into our new customer
database, and we will use this information to serve you better. As always, there will
be no charge for home delivery.
Thank you.
Name: _
Street Address: _
City: _
Order Quantity How often Day

Fat-free milk 1 carton 3 times a week Mon, Wed & Fri
Low-fat milk
Whole milk
Organic milk
Flavored milk:
Chocolate
Strawberry 1 carton
Payment method:
Cash )(X __
Credit card
Please return this to your Darnley's Dairy milk deliverer.
10. What is the purpose of this form? 12. How many varieties of milk can be
(A) To catch customers who haven't ordered using this form?
paid their bills (A) Six
(8) To improve their delivery service (8) Five
(C) To thank customers (C) Four
(D) To reduce delivery times (D) Three
11. How much does Darnley's charge for

home delivery?
(A) $1 per item
(8) It doesn't say.
(C) Nothing
(D) It depends on the item.
-I'i
•• . .- .
••
Questions 13 through 16 refer to the following
r---------------------------------
memorandum.
.
MEMORANDUM
To: All Employees
From: Sidney Flanders, Office Manager
Date: September 4
Re: Vacation Days
Since it is never too early to be prepared, I am requesting that all employees promptly submit
to their departmental managers any requests for vacation days for the remainder of the
year. As you know, the end of the year is our busiest time, and there is always the problem
of having to schedule vacations and personal time off around the end-of-year holidays.
This is the most popular time for vacations, apart from the summer months, and it takes a
lot of time to coordinate. I will work with all departmental managers to see that all vacation
requests are honored where possible, except in cases where it is anticipated that the temporary
staff will not be able to cover the projected workload. Unfortunately, we will have to request
that some employees (generally employees with little seniority) postpone their vacation
plans until a more convenient time. Those of you who do not get your first choice of vacation
this time round will be given priority next time. However, please note that this is still not a
flat guarantee that you will get your choice, even then. I would like to ask that all requests
be made to the appropriate offices before the end of the week. Thank you for your cooperation
in this matter. Rest assured that I will do my very best to accommodate all wishes.
13. Who will be receiving vacation requests? 15. According to the memo, when should
(A) The personnel secretary requests for vacation time be made?
(B) The office manager (A) By the end of the day
(C) All employees (B) By the end of the week
(D) Temporary employees (C) By the end of the month
(D) By the end of the year
14. What is true for employees with more

seniority? 16. According to the memo, what problem
(A) They will not need to make often occurs?
vacation requests. (A) Employees do not schedule
(B) They may be asked to postpone enough vacation time.
their vacations. (B) Vacation time is used too early in
(C) They will probably have their the year.
vacation requests honored. (C) Departmental managers often
(D) They will not receive this reject requests for time off.
memorandum. (D) There is difficulty scheduling
vacations at year's end .
•• II:E"IIl!: ••
Questions 17 through 20 refer to the following letter.
#-_.-_ .... __ .. _---_._-------_. __ .. -------_ .. : •.... ---- .. _---.,

, :.'
,
I
Taylor and Bryce, Attorneys-at-Law ,

13 Woodlawn Avenue
Albany, NY 11208
Polar Airlines, Inc.

P.O. Box 1660-100
Minneapolis, MN 55440
Dear Sir/Madam,
I received this free mileage coupon (arrached) from your airline when I took a flight to San
Francisco in March. Though I am currently not enrolled in the Polar Miles Program, having
read abour the various benefits on offer, I am imerested in becoming a member and receiving
the 10,000 bonus Polar Miles offered with the coupon. In addition, I would like to have the
mileage of my recem flights on your airline (ticket copies arrached) credited to my new Polar
Miles accoum, if possible.
I'd also like to take this opportunity to let you know that I appreciate all you did for me last
December when I traveled on your airline from Boston to Finland. It was the first time I had
used your airline, and to be honest, I had my doubts aboU( what kind of service to expect.
However, I am happy to say that I was proven wrong. The plane was six hours late taking off
(due to a terrible Christmas Eve blizzard-over which I know you had lirrle comro!!), but your
staff did all they could to ameliorate the situation. I plan to cominue to fly your airline because
of the courteous assistance and service I received from Polar Airlines employees during that long
delay and subsequem flight.
Yours sincerely,
" Anthony Taylor ~

'" - __ ._---_ ..-.... .- ...-------.-.-.. - __ ..--- --_.'
17. What was Mr. Taylor's reason for writing 19. Where is this letter being sent from?
to Polar Airlines? (A) Finland
(A) He wanted to make a complaint. (B) Minneapolis
(B) He wanted to enroll in an air miles (C) Albany
program. (0) Boston
(C) He wanted to make a reservation.
(0) He wanted to apply for a job.
20. What caused Mr. Taylor's plane to be
delayed?
18. What did Mr. Taylor receive from Polar (A) Lack of assistance
Airlines in March? (B) Weather conditions
(A) A coupon (C) Mechanical problems
(B) His Polar Miles membership '(0) Poor control by Polar Airlines
(C) 10,000 Polar Miles
(0) Courteous service
_ -;:.Firsl News'
•• (]Im,p;l]' •••
Questions 21 through 24 refer to the following letter.
Dear Alberta Bank Customer,
The following contains important information about your new Alberta Bank ATM/Debit
card. Pleaseread it carefully. This information could help protect you against fraudulent
use of your card by others.
Instructions regarding the enclosed item(s):

• If the enclosed Alberta Bank Card replaces a valid card that is about to expire, simply
sign the back of the new card and begin using it asyou would ordinarily. Your confidential
Personal Identification Number (PIN) is the same one you have been using.
• In all other cases, please take it to the Alberta Bank branch which is most convenient
for you to sign and validate your new Bank Card, and choose a new PIN. The Alberta
Bank recommends that customers do not usedates of birth astheir PIN. Pleaseremember
to bring two forms of identification with you, such as a passport, student ID card, driver's
license, or credit card issued by the Alberta Bank.
If your Bank Card is lost, stolen or damaged, please call the Alberta Bank Card Helpline,
in operation 24 hours a day. The telephone number for this help line can be found on
the back of your card. We advise you to make a note of this and keep it in a safe place.
Remember, please destroy your old bank card properly.
Do not hesitate to visit any of our branches any time you have any questions about the
Alberta Bank and our wide range of services.
Sincerely,
Alberta Bank
21. What was enclosed with this letter? 23. If this card is a replacement for a lost
(A) A Personal Identification Number card, what must the customer do?
(B) A new Bank Card (A) Begin using the card as usual
(C) A bank statement (B) Call Alberta Bank
(D) An expiration notice (C) Visit an Alberta Bank branch
(D) Pick up a new card
22. Who is the letter from?

(A) Friends 24. Which of the following is NOT
(B) A customer recommended as a PIN?
(C) A bank (A) Customer's favorite numbers
(D) An advertising agency (B) Customer's date of birth
(C) Dates from US history
(D) Binary numbers
•• III'I!:i •••
Questions 25 through 28 refer to the following fax.
To: Celia Kelly

From: Andrew Mathers
Date: Saturday, March 21
Re: Arrival in Tokyo
I have been unexpectedly called to an emergency meeting in Seoul this weekend,

and thus will not be able to meet Mr. Robert Bayer at Narita Airport in Tokyo tomorrow
morning (Sunday, March 22) as planned. I'm sorry not to have contacted you earlier
about this, but the call came through just as I was about to board my flight to Japan
from New York.
I was fortunate enough to get a seat right away on a plane for Seoul, so instead of
being on my way to Tokyo right now, I am currently waiting in San Francisco to embark
on the final leg of my flight to Korea.
This whole thing was quite unforeseen, and I apologize for any inconvenience it
may have caused; however, my presence in Seoul this weekend is urgently needed. I will
contact you again upon my arrival there. My business in Korea will be concluded by
Monday afternoon, so I expect no difficulty in being present for the start of the TokJ'o
conference on Tuesday morning. My assistant, Ms. Alice Lang, will be arriving there as
planned, and will act as my agent until my arrival. I have asked her to contact Mr. Bayer
as soon as possible to explain the situation and then to meet with him on my behalf
according to our original schedule. I have no doubt Ms. Lang will handle the situation
professionally and diplomatically.
25. Who will be meeting in Tokyo on Sunday? 27. Where will Andrew Mathers most likely
(A) Alice Lang and Robert Bayer be on Tuesday morning?
(B) Celia Kelly and Robert Bayer (A) San Francisco
(C) Andrew Mathers and Alice Lang (B) Tokyo
(D) Celia Kelly and Andrew Mathers (C) Seoul
(D) New York
26. Who will be the last person informed of

the change of plans? 28. Due to which of the following reasons
(A) Alice Lang is Andrew Mathers changing his plans?
(B) Celia Kelly (A) He decided to take a last minute
(C) Robert Bayer vacation.
(D) Andrew Mathers (B) He has to attend an emergency
meeting.
(C) He didn't want to meet Robert
Bayer.
(D) He thinks Alice Lang can do a better
job.
__ ~~Jirsl News
Questions 29 through 33 refer to the following chart and memo.
Organizational Chart of the City Library, as of August 20, 2005

Guidelinesestablishedin the first meetingof the Library Sub-committee,
also held on August 20, 2005.
City Council
Public Services Division
Chair of Reference Section

Brian Kingston
Committee Member 4
Sarah Hazlett
Multi-Media Librarian Children's Librarian

Michael Bentley Janet Miles
Reference Books and Journals Adults' Librorian

Finola Benettone Anthony Edwards
r------_~_ill_~_~_~_~_~-------------_'_~~_~_~~_~_~_ri_
To: All members of the City Library Sub-committee and Library employees
From: Alex Farino, City Council Director of Public Services
Re: Organizational Hierarchy
Date: September 12, 2005
Pleasetake a look at the attached chart. As you know, the City Library sub-committee
was set up to deal with the day-to-day running of the city library, and as an effort to
improve the overall efficiency of this institution. At the inaugural meeting on August
20th, the official chain of command, so to speak, was established. However, it seems
that the primary reason for the existence of the committee has been misunderstood
by the majority of the members. I have been receiving individual documents and
letters from most of the people named on the chart. The whole purpose of making
this chart was to prevent this from happening. All complaints and problems regarding
the reference and multi-media sections of the library should be reported by the
librarians in charge to committee members 1 or 2. After discussion, if they are
unable to resolve the complaint, then they should take it to the next level, in other
words, to the chairman of the Reference Section, Brian Kingston. Should he feel it
necessary, he may bring matters to my attention; otherwise, he is authorized to take
action as he sees fit. It is the same scenario with the adults' and children's lending
libraries: first approach committee members 3 or 4, who will then approach the
relevant chairperson if needed. Under no circumstances should anyone approach
me directly. I urge you to follow this protocol.
29. What is the name of the person at the 32. Whom should Anthony Edwards con-
top of the chart? tact if he has a problem?
(A) City Council (A) Janet Miles
(B) Brian Kingston (B) John Atlee or Sarah Hazlett
(C) Allie Green (C) Allie Green or Brian Kingston
(0) Alex Farino (0) Michael Bentley
30. What is the purpose of this memo? 33. Has the new organization of the library
(A) To remind members of the next been a success?
meeting (A) Yes, overall, but with some minor
(B) To remind members of whom to difficulties.
contact about problems (B) It does not say.
(C) To explain the library sections (C) No, the members have ignored the
(0) To thank the members of the library chain of command.
sub-committee (0) Yes, it is a great success.
31. Who is in charge of books for library

users under 10 years of age?
(A) Finola Benettone
(B) Anthony Edwards
(C) John Atlee
(0) Janet Miles
-1Il'EfC•••
Questions 34 through 38 refer to the following schedule and fax.
• •
Flight # Departure time Arrival time Destination Notes
23:05 06:30 1 Aisle seat
ALA222 Pisa
May 2"" May 3'. 1 Kosher meal
15:50 10:00 1 Aisle seat
ALA223 Tokyo
May 5 th
May 6 th
1 Kosher meal
May 3'.
06:30 Arrival at airport - pick-up by representative from Ferrari
10:30 Meeting with car interiors design team
12:00 Lunch
13:00 Tour of factory
15:00 Meeting with Chief Engineers
16:30 Your presentation (to Board of Directors)
19:00 Dinner with members of the Board of Directors
May 4 1h
08:00 Breakfast meeting with Paolo Svegli

09: 15 Tour of second factory site
11:30 Meeting with Maria Modesta
13:00 Lunch - free time
16:00 Your second presentation (to export division)
19:00 Dinner reception
May 5 th
A.M, Free time (9:00-13:00 sightseeing - individual tour arranged)

13:30 check in for flight. Tour guide will accompany you to airport,
Hotel reservation: 2 nights, single room at the Astoria
.• •.
To: Alistair Black
Fax #:
From: Wendy Hartwell [Travel]
Fax #:
Dear Mr. Black,
As requested. I am sending you a detailed itinerary for your forthcoming trip to Italy. As you will
see, both your outgoing and return flights have been confirmed, and I have reserved an aisle seat both
ways, I have been in direct contact with our Pisa branch, and they have obtained the schedule of meetings
and events planned for your stay in Italy. We have succeeded in arranging a brief meeting with Mr. Paolo
Svegli of the Italian Motor Vehicle Manufacturers Association, although he is willing to give no more
than 1 hour of his time, I know that you have already been in touch with him by email, so I think that
this should be long enough to discuss your proposal in person. If he is interested enough to set up this
initial meeting, I think we may have a good chance of setting up the contract.
You'll have one morning of sightseeing before you leave.The guide will take you directly to the airport.
Don't hesitate to get in touch if you have any questions.
Have a good trip.
Regards
Wendy Hartwell.
•• ••
34. What is probably the purpose of Alistair 37. Whom will Mr. Black probably be
Black's trip? traveling with?
(A) To set up' a contract with an Italian (A) With a business associate
motor manufacturer (B) With his spouse
(B) To set up a new factory (C) No one
(C) To have an aisle seat (D) Paolo Svegli
(D) To fly to Tokyo
38. How long will Mr. Black spend

35. To whom will Alistair Black be making sightseeing?
presentations? (A) One full day
(A) Maria Modesta (B) No time during this trip
(B) The Board of Directors and the (C) Several hours
Export Division (D) 3 days and 2 nights
(C) Paolo Svegli and the Chief
Engineers
(D) Employees at two factories
36. Which of the following statements is

probably NOT true?
(A) Alistair Black has been
communicating with Paolo Svegli.
(B) Alistair Black is good friends with
Paolo Svegli.
(C) Paolo Svegli has little spare time to
meet with Alistair Black.
(D) Alistair Black has Paolo Svegli's
email address.
.no
Questions 39 and 40 "refer to the following agenda and memo .
.- -.
Personnel Department Monthly MeeUng

onday 141b July, 4:30 p.m.
Interview Room 3
New Business
• Appointment of new department head • New policy on interviewing
• Relocation - new office sites • New employee health insurance system
Reports
• Interviewer training committee • Employee relations workshop
Other business
(please notify me by July 10th if you have other items to add)
- -
MEMO
To: All Personnel Department employees
From: Ursula
Date: July 2nd
Re: Meeting agenda
This is a quick reminder about this month's meeting, which will be held a week
earlier than usual. This is because the third Monday this month is a national holiday,
and all offices will be closed. Be sure to make a note of this date because absences
will not be excused. In addition, please note the change of location. It will be held in
interview room 3 this time, not room 2 because of complaints about the broken air
conditioner. The management has decided not to fix the air conditioning because we
will be relocating around the middle of August. The new location of our office is item
number 3 on the agenda. Please bring any ideas you have on facilities that you feel
should be provided in our new location. I will be handing out forms at the meeting for
you to fill in with your ideas. There will be an explanation of our new employee health
insurance system. Mark Southwold will be explaining how the new system will save
you money, while increasing overall coverage. He has asked me to inform you that he
is willing to talk one on one with anyone interested, but please make an appointment
with his secretary first.
Because we have a lot of important things to discuss, I foresee the meeting
I ••
running a little longer than usual, so please be sure to arrive on time .
39. Why is the meeting earlier than usual? 42. Who should notify Ursula by July 10 'h?
(A) The regular meeting day will be a (A) People who will be absent from the
day off this month. meeting
(8) The regular time is being moved (8) People who want to consult Mark
from Mondays. Southwold
(C) There was no meeting last month. (C) People who want to add items to
(0) The company felt that it was time the agenda
for a change. (0) People who wish to attend the
meeting
40. What would have been the date of the

meeting if it had not been changed? 43. Which of the following statements is
(A) Seven days early NOT true?
(8) July 2151 (A) The department is changing its
(C) Monday interview policy.
(0) July 281h (8) The personnel department will have
a new head.
(C) The new insurance system is costlier
41. Why isn't the management going to than the old one.
repair the air conditioning? (0) The department has at least three
(A) It is too expensive. interview rooms.
(8) The weather is cooler these days.
(C) The company will move to another
building.
(0) They are waiting for permission.
__ . ~First NewS"
••• . .. -
••
Questions 44 through 48 refer to the following emails.
---- --------------------
Dear Nancy,
Thank you for getting back to me so quickly. I haven't forgotten what we discussed,
and I will be having a meeting with Bob Jones later this afternoon. Do you want me
to ask him if the budget can be raised to $350,000? We had set a budget of $300,000,
but after going through the building plans with you and the architect, I think that it
is not going to be enough. I have been going through the books, and I think the firm
can manage it. I am pretty sure that, together, you and I can come up with a pretty
persuasive package that we can take to the next level if Bob is unwilling to discuss
it today. I know that he is the person I am supposed to consult first, but frankly, he
lacks the power to make that kind of decision.
Let me know what you think.
Anita
'------------- ----------------------------------------
Dear Anita,
Well, I too have been looking at the figures, and I think that maybe we should ask for
$400,000. It is embarrassing to go way over budget once a project has begun, so I
would rather ask for more before we begin and not have to cut corners later. I think it
is a waste of time going over everything with Bob, but I understand that this is the
procedure. Talk to him so that he knows what is going on, but make an appointment to talk
to Joseph Green, too. He is a lot more influential, and I know that he has been interested
in this project from the start. It will definitely help to have him on our side. See if you can
get Rosemary Connors to come along, too-let's make a mini-presentation to them both.
If they both like our ideas, I think we will have no trouble getting what we want.
Talk to you later,

Nancy
••• IlC[JItl]: ••
44. What are Anita and Nancy trying to do? 47. What kind of project are Anita and Nancy
••••
-
(A) Stop Bob Jones from attending a probably working on?
meeting (A) Construction of a building
(B) Gain extra funding for a project (B) Decorating a house
(C) Make dinner plans (C) Starting their own company
(D) Meet influential people (D) Investing in the stock market
45. How much does Nancy want the budget 48. Among the following, who probably holds
raised? the highest position?
(A) Half as much as Anita (A) Nancy
(B) By a third (B) Anita
(C) By $50,000 (C) Bob Jones
(D) An unspecified amount (D) Joseph Green
46. Whom does Nancy want to make a

presentation to?
(A) Bob Jones
(B) Bob Jones and Joseph Green
(C) Joseph Green and Rosemary
Connors
(D) Rosemary Connors, Joseph Green
and Bob Jones
:)
:)
:) :) ~v
:)
:)
:)
:)
:) v~
:) ~~
a
v
~

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Type 1 Vocabulary Questions

adapt - adopt acquire - require affect - effect

1. We will have to ------- a new marketing strategy to sell that product

2. Our legal department will aggressively ------- any copyright violations.

aid -aide consul - council moral - morale

(A) capital (B) captain

3. Under the new contract; everyone will get a 5% -------.

Choosing the correct modifier can sometimes be confusing. An important thing to

• adjectives to be used with countable nouns:

... .up.5. ...,

2. I was ------- busy that I forgot to take my lunch break.

Conjunctions are relationship words that logically connect elements in a sentence,

• Conjunctive adverbs: also, as a result, consequently, either, however, in

(A) Yet (B) For

Prepositions, like conjunctions, help establish the relationship between elements of a

1. ------- the bad weather, I was forced to reschedule the business

Grammar Questions Type 1 Vocabulary

• Fix is the base form of the

1. Can you please ------- a message for me?

• The speaker's vacation is over. Auxiliary Verbs

1. ------- I show you some photos of my family?

2. The meeting is in one hour. I ------- finish this report now!

Subject • verb Agreement

• The correct answer is (A). It is

1. All the workers in that division ------- moving to a new office.

2. My boss ------- golf very well.

Gerunds and Infinitives

ii) He will be asked ------- a presentation at next month's staff meeting .

2. I have to go to the donut factory ------- their inventory.

Nouns and Pronouns • This sentence needs a noun.

1. I forgot my credit card, ------- I'll have to pay with cash.

Comparatives and Superlatives

• Comparative forms include adj.ladv. -er than

• Response (D) is the correct

2. Don't save ------- work for last. Get started on it early.

2. I warned him ------- release the statistics until next week.

Sarah was moved to the office ------- by

Please ------- all your business expenses

My desk drawers are full of -------.

(A) over (A) but

18. The toilets in the upstairs office are

19. I was angry, ------- I said to him, "I'm

22. The legal case I'm working on this month

23. No, I ------- think that an office assistant

24. That was ------- expensive business trip

25. ------- before the promotion board was

32. When she told me I got the job, I was

Bonking and Finance

Dear Mrs. Morgan,

the necessary forms to authorize cancellation.

To: All employees

30 Day Savings - balances over $25,000: 3% p.a./balances over $100,000:

2. ------- as good a service as the competition. We will have a brainstorming session

at the meeting, so bring along some good ideas.

show that we are the best at what we do.

Entries should be sent via email to the advertising department at

(A) Connected (B) Attached (C) Stuck (0) Joined

fairly informal meeting, and it is hoped it will be over by 5:30.

• "Women in Advertising" conference presentations