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Tascr Manager Proposal: Roposal Ummary

The document proposes a Tascr Reporting Management System with 3 modules: 1) A Call Center Manager module to display call statistics and KPI reports, 2) A Sign Ups Manager module to track sign up conversions from calls, and 3) A Back Office Module to manage customer campaigns and package assignments. The system will be developed over 4 weeks at a cost of 160,000 Kenyan shillings and include 6 months of free support.

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Geofrey Nzomo
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161 views2 pages

Tascr Manager Proposal: Roposal Ummary

The document proposes a Tascr Reporting Management System with 3 modules: 1) A Call Center Manager module to display call statistics and KPI reports, 2) A Sign Ups Manager module to track sign up conversions from calls, and 3) A Back Office Module to manage customer campaigns and package assignments. The system will be developed over 4 weeks at a cost of 160,000 Kenyan shillings and include 6 months of free support.

Uploaded by

Geofrey Nzomo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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TASCR REPORT MANAGER PROPOSAL

CCI Global
Manager
Call Center
Nairobi, Kenya

PROPOSAL SUMMARY
Tascr Reporting Management System will display Calls Statistics made on Tascr, with modules to determine
Contact ratios against campaigns, agents sign up effort and tabulations of KPIs met against different Campaigns.

The system will additionally have a back office portal that will allow execution of campaigns to step up customers
to different bouquet based on offers which they qualify.

SYSTEM DESCRIPTION
The Reporting Management System is designed into three modules, namely Call Center Manager, Sign Ups Manager
and Back office Campaigns Module.

Call Center Manager

Call Center Manager has backend API functions that fetches data from Tascr real-time. On the Call Center Manager,
multiple reports listed below have been etched to furnish the call center with wide variety of call center statistics:

Reports on Call Center Manager

1. Agent Call Statistics


2. Contact Ratio Statistics
3. Agent Activity Reports
4. List Progression Report
5. List Success Rate Report

Sign Ups Manager

Sign Ups manager is an extension of Call Center and tabulates Calls, Contacts against Signups Conversions. The
module has an import function that allows upload of daily payments which are systematically run against calls to
determine sign ups conversion.

Signups Manager has different reports listed below:

Reports on Call Center Manager

1. Signups Conversion Summary


2. Sign Ups Agents Conversion
3. Campaign Conversion Ratio
4. Sign Ups Conversion vs KPIs
Back Office Module

This module provide functions to load generic campaigns that needs to be reconnected to different packages based
on various client promotions. The function has an import module to upload records for campaign management.
The module incorporates record assignment module that randomly pops records to assigned agents alongside
other functions.

Development and Implementation Timeline

The project will take approximately 4 weeks after the client meets down payment and contract engagement signed.

We will provide free six months support and there after grant remote support at a small fee.

Project Cost

Tascr Calls API 50,000

Call Center Report manager 50,000

Sign Up Manager 30,000

Back Office Module 30,000

Total Cost 160,000

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