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Salesforce Admin Interview Questions

Salesforce Admin Interview questions provides information about key concepts in Salesforce administration. It defines cloud computing, discusses the differences between private and public clouds, explains page layouts and record types in Salesforce, defines apps and objects, describes the two types of relationships (lookup and master-detail), and provides examples of custom field types and how to create many-to-many relationships.

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Abhishek Thakur
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166 views

Salesforce Admin Interview Questions

Salesforce Admin Interview questions provides information about key concepts in Salesforce administration. It defines cloud computing, discusses the differences between private and public clouds, explains page layouts and record types in Salesforce, defines apps and objects, describes the two types of relationships (lookup and master-detail), and provides examples of custom field types and how to create many-to-many relationships.

Uploaded by

Abhishek Thakur
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Salesforce Admin Interview questions

What is cloud computing?

cloud computing is the delivery of computing services—including


servers, storage, databases, networking, software, analytics, and
intelligence—over the Internet (“the cloud”) to offer faster
innovation, flexible resources, and economies of scale.

What are the differences between Private and Public Cloud?

Public Cloud is offered across the globe by sharing hardware,


storage and network devices with various organizations. These
organizations are termed as cloud tenants.

Private cloud is limited for an organization, with infrastructure and


services are maintained on the private network for an organization
or any business entity. It allows the organization to meet the
demands of specific business requirements – with customization of
private resources.

What is Page Layout in Salesforce? What are the Record Types?

 Page Layout is about the control of fields, buttons,


Visualforce, custom links and s-control on the Salesforce
object record pages.

 Record types let you offer different business processes,


picklist values, and page layouts to different users.

What is App in Sales force?


 An app is a group of tabs that work as a unit to provide
functionality.
 You can customize existing apps to match the way you work,
or build new apps by grouping standard and custom tabs.
What is object in Sales force?
Custom objects are database tables that allow you to store data
specific to your organization in salesforce.com Custom and
standard object

How many relationships included in SFDC & What are they?

Lookup Relationship
Master-Detail Relationship

Lookup Relationship

Up to 25 allowed for object


 Parent is not a required field.
 No impact on a security and access.
 No impact on deletion.
 Can be multiple layers deep.
 Lookup field is not required.

Master-Detail Relationship

Master Detail relationship is the Parent child relationship. In which


Master represents Parent and detail represents Child. If Parent is
deleted then Child also gets deleted.

Rollup summary fields can only be created on Master records


which will calculate the SUM, AVG, MIN of the Child records.

 Up to 2 allowed to object.
 Parent field on child is required.
 Access to parent determines access to children.
 Deleting parent automatically deletes child.
 A child of one master detail relationship cannot be the parent
of another.
 Lookup field on page layout is required.
How can I create Many – to – Many relationship?

Lookup and Master detail relationships are one to many


relationships. We can create many – to – Many relationship by
using junction object. Junction object is a custom object with two
master detail relationships.

List examples of custom field types?

Text, Pick list, Pick list (multi select), Date, Email, Date/Time, Date,
Currency, Checkbox, Number, Percent, Phone, URL, Text Area,
Geolocation, lookup relationship, master detail relationship etc…..

What is Field Dependency?


Field Dependencies are filters that will let the users modify their
content and control the value of one field dependent on the value
of another. There are two other fields in Field dependency which
are.

Controlling Field.
Dependent field.

What is user?
A user is anyone who logs in to Salesforce. Users are employees
at your company, such as sales reps, managers, and IT
specialists, who need access to the company's records. Every user
in Salesforce has a user account.

How do you delete a user?

We cannot delete a user in Salesforce. It can be either deactivated


or freezed.

"Freezing" only stops the user from being able to login. When you
"deactivate," it frees up that salesforce license to be given to
another user.
How can we prevent users from adding incorrect data in objects
like leads or contacts?

We can use validation rules which are easy to apply in any custom
or standard objects in Salesforce to improve the quality of data.

What is profile?
A profile is a group/collection of settings and permissions that
define what a user can do in salesforce. A profile controls “Object
permissions, Field permissions, User permissions, Tab settings,
App settings, Apex class access, Visualforce page access, Page
layouts, Record Types, Login hours & Login IP range

What is Auto response rule?

Auto-response rules let you automatically send email responses to


lead or case submissions based on the record's attributes. For
example, you can send an automatic reply to customers to let
them know someone at your company received their inquiry.

What is salesforce?
Salesforce CRM is a cloud-based software that helps
organizations to effectively streamline their sales and marketing
operations. Today, Salesforce is the #1 customer relationship
management (CRM) platform in the world. It also offers
organizations easy access to web-based software over the
internet.

How many custom fields can I created in an object?


In Unlimited edition we can create up to 500 fields per object. In
professional edition we can create up to 100 custom fields per
object.

What are fields?


Fields refers to column in database.

There are standard field and custom field


What are field level security ?
You can restrict access to the field by using field level security ,
You can make field required hidden read only using field level
security.

What are report?


Report is a list of record displayed with certain criteria that user
defines. The records are gouped filetered and sorted as per the
user requirement.

What are dashboard?


Dashboard are graphical representation of report.

What is sharing rule?


If we want to give access to other users we use sharing rules.

What are the permission sets?


A Permissions set is a collection of settings or permissions and is
used to extend the user functional access without changing actual
profiles. You can use permission sets to various types of users to
extend the functionality access regardless of their roles. It is time
taking task to create a profile; instead of this, you could easily
create a permission set.

How many ways we can share a record?

Role Hierarchy :

If we add a user to a role, the user who is above in the role


hierarchy will have read access.

Setup → manage users → roles → setup roles → click on ‘add


role’ → provide name and save.
OWD:

Defines the baseline setting for the organization.


Defines the level of access to the user can see the other user’s
record
OWD can be Private, Public Read Only, Public Read and Write.

Setup → Security Controls → sharing settings → Click on ‘Edit’


Manual Sharing :

Manual Sharing is sharing a single record to a single user or group


of users.

We can see this button detail page of the record and this is visible
only when the OWD setting is private.

Number of Salesforce Editions released per year?`

1. Spring.
2. Summer.
3. Winter.

What is OWD?
OWD stands for Organization Wide Default (OWD). Organization
Wide Default settings are baseline settings in Salesforce specify
which records can be accessed by which user and in which mode.
Organization Wide Default settings can be overridden using
Sharing rules. One user can exist in one profile.

What is manual sharing in Salesforce?


Manual sharing gives other users access to certain types of
records, including accounts, contacts, and leads.

Difference between Profile and permission?


Profiles- A profile in Salesforce is a group or collection of settings
and permissions that define what a user can do in Salesforce.

Permissions-The permission set is also very similar to profile.


Whatever you can manage at profiles (Like Object permissions,
Field Permissions, User permissions, Tab settings, App settings
etc Apex class permission, visualforce permission) the same you
can manage here also. But the main difference between these two
is that user can have only one profile and can have multiple
permission sets at a time.

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