2 (B.A - Prog.) (OMSP)

B.A.
(Programme) - Commerce (CBCS) Department of Commerce, University of Delhi, Delhi
B.A Programme-Commerce
OFFICE MANAGEMENT & SECRETARIAL PRACTICE
Paper 1: SEMESTER –I
Business Communication
Duration: 3 hrs. Marks: 100 Credits: 6
Course Objective
The course aims to enhance written and verbal communication/ presentation skills amongst the
learners and ability to frame effective reports and presentations in business context.
Course Learning Outcomes
After completing the course, the student shall be able to:
CO1: understand communication process
CO2: understand the significance of oral communication in business context
CO3: write business reports and make presentations
CO4: learn to write business communication instruments like memorandum, minutes etc.
CO5: learn how to write report writing.
Course Contents
Unit I: Communication Process
Communication- nature, process, importance and types (verbal & non-verbal); Different forms of
communication; Barriers to effective communication
Unit II: Vocabulary in Business
Vocabulary words often confused, words often mis-spelt, common errors in English
Unit III: Oral Presentation
Importance, characteristics, presentation plan, power point presentation
Unit IV: Business Correspondence

Letter writing, presentation, placing orders, sales letters, memorandum, notices, agenda, minutes;
Job application letter; Preparing the resume
Unit V: Report Writing
Business reports, types, characteristics, importance, elements of structure, process of
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B.A. (Programme) - Commerce (CBCS) Department of Commerce, University of Delhi, Delhi
References
• Khanna, P. Effective Business Communication. Vikas Publishing.

• Lehman, C. M., DuFrene, D. D., & Sinha, M. (2011). Business Communication.Cengage
Learning India Pvt. Ltd.
Teaching Learning Process

Interactive class room sessions with the help of power point presentations, case discussions and
group discussions to ensure active participation and continuous learning.
Assessment Methods
Class tests/Assignments, Class participation, Presentations, End-semester examination.
Keywords
Communication, Letter writing, Business reports, Memorandum, Minutes
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Paper 2: SEMESTER –II
Office Management & Secretarial Practice
(English/Hindi Medium)
Course Objective
To acquaint the students with the tools and techniques of Modern Office Practices in an office
environment. The knowledge acquired by the students would help them to manage the modern
office effectively as office manager, executive or personal secretary by using the skills set acquired
by them through this course.

CO1: understand office Management, office automation, space management, workplace
environment
CO2: understand the procedures of mailing as well as record management
CO3: understand the budgets and audit system in the Office
CO4: understand and acquire the skills for secretarial functions and proceedings of official
meetings
CO5: acquire the knowledge of banking system and official terms to be used in Office
Course Contents
Unit-I: Office Management and Office Automation
Introduction to office management, objectives and principles of Office Management, primary and
administrative management functions, importance of modern office, organisational chart,
hierarchy, centralization and decentralization of office services, changing the nature and scope of
office work, functions of office manager, essential qualification, experience and supervisory skills
required for Office Manager.
Modern Office Equipment: Introduction, meaning and importance of Office automation,

objectives and use of office automation tools - printers, scanner, fax machines, personal computers,
photocopier, calling bell, telephones, mobile phones, video conferencing, CCTV Camera,
biometric attendance machines. Tools for planning, office layout, concept of open office, back
office, front office, Use of modular office furniture, emerging office concepts (green office
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building, work at home, flexible office hours etc.), factors affecting choice of office location and
working environment.
Unit II: Office Forms, Mail and Records Management
Office forms: Introduction, meaning, importance of forms, advantages and disadvantages of the
use of forms, types of forms, factors affecting forms design, principles of form design, form
control. Stationery: Management of stationery in stock register. Mail Management: meaning
and importance of mail, Inward and outward mail, mail procedure – centralization and
decentralization of mail system, dispatch of official documents using postal and courier services.
Principles and objectives of records: management and record keeping, essentials of record
management, Centralization vs Decentralization of record keeping, meaning and importance of
filing, essentials of good filing and indexing, concept of paperless office, methods of filing,
classification of files, advantages and disadvantages of filing, filing system, digitalization and
retrieval of records, retention and weeding of old records.
Unit III: Budget Control and Audit
Office Budget: Annual, estimated and revised budget, essentials of a budget, plan and non-plan
expenditure/recurring and non-recurring expenditure, budgetary control, essential requirement for
preparation of budget. Audit: Definition, importance of audit process. Meaning of voucher,
Types of vouchers, Need and importance of vouching, verification (in brief), consumables/stock
register, depreciation and disposal of assets.
Unit IV: Role of Secretary
Role of Secretary: Appointment and qualification of a personal/executive secretary. Functions of

personal secretary/stenographer in office – attending phone calls, maintenance of appointment
diary, dictation, drafting of letters, fax messages, emails, notice of the meeting, minimum quorum,
proceedings of agenda and minutes of the meeting Use of Modern technology and Office
Communication, mail, voice mail, multi-media, video conferencing, web-casting.
Computers: Introduction, Role of computers, components of computers, input and output devices,
general softwares used in office, computer applications in office management, handling of files in
computer system, advantages and disadvantages of computerization, internet.
Unit V: Banking and other terms used in Offices
Introduction: Banking, Bank accounts-Saving Account, Recurring Account, Current Account,

Demat Account, Debit Card, Credit Card, ATM, Net banking, transfer of payments through
RTGS/NEFT, E-Wallets, E-Commerce, M-Commerce, pass books and cheque books, other forms
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used in banks, demand drafts. Cheques: pre-dated and post-dated cheques, dishonored cheque,
stale cheque. GEM etc
Importance of Employee Welfare in work place, Grievance handling mechanism, Employee

morale and productivity, Social Security (PF, Pension, Insurance, medical benefits).
References
• Bhatia, R.C. Office Management - Galgotia Publishers, New Delhi.
• Chopra R. K., Office Management, Himalaya Publishing House.
• Duggal, B , Office Management & Commercial Correspondence, Kitab Mahal, New
Delhi
• Ghosh, P. K. Office Management, Sultan Chand & Sons, New Delhi
• Krishnamurty S., Office Management, S.Chand Publications.
• Pillai, R.S.N and Bagavathi, Office Management, S. Chand & Company Ltd, New Delhi
• Shrama and Gupta, Office Organisation and Management, Kalyani Publications.
Note: Latest edition of text book may be used

This course is well structured and sequenced attainment of modern office procedures. With the
help of the given chapters the students would be able to not only strengthen their knowledge of
latest office procedures and equipment used but also adopt special methods to be used to run an
office in a congenial environment. It would involve lectures and demonstration of equipments to
be used in office supported by tutorials, tests and assignments
The students may pay a visit to any office i.e. a college office, bank and observe the office
management practices being adopted.
Assessment Methods
The assessment method of the course is properly aligned and teaching learning processes and
anticipated learning outcomes. It includes written tests as well as assignments.
Keywords
Agenda, Audit, Biometric, Budget, Digitalization, Executive,Hierarchy, Minutes, Multi-media,

Personal Secretary, Secretarial, Stock Register, Verification, Video-conferencing, Vouching,
Web-casting
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Paper 3: SEMESTER –III
COMPUTER APPLICATIONS
(ENGLISH/HINDI MEDIUM)
Course Objective
To provide computer skills and knowledge for O.M.S.P. students and to enhance the understanding
of usefulness of Information Technology tools for business operations.

CO1: understand the fundamentals of computer.
CO2: understand the Internet Technologies
CO3: learn the concepts of word-processing (MS-Office)
CO4: learn the concepts of spreadsheet (MS-Excel)
CO5: learn the concepts of Power Point Presentation (PPT)
Course Contents
Unit I: Basic Knowledge of Computer
History of computer, generations of computers, characteristics of computers, advantages, functions

of computers, limitations of computers, classification of computers- Digital computers,
classification by size: Mini Computers, Mainframe computers, personal computers, super
computers
Input and Output devices, monitors, printers, scanners, pendrives, keyboard terminals, their
functions, Hardware, software, liveware and firmware. Types of softwares: System software:
Operating systems and its functions, Application Software: General purpose packaged software
and tailor made software, Layout of keyboard: Touch and sight system of computer.
Unit II: Internet& Networking
Meaning, growth, and types, basic internet technologies: Webpage, homepage, world wide web,
E-mail, website, Advantages and disadvantages of Internet. Difference between Internet, Intranet
and WWW
Basics of Networking and Internet Security, Internet Protocols, Net Etiquettes, Usage of internet
for society, Search Engines and their types.
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Unit III:Word Processing
Introduction to word processing, word processing concepts, working with word document:
opening an existing document/creating a new document. Saving, difference between save and save
as, selecting text, editing text, finding and replacing text, closing a document, formatting text,
checking and correcting spellings, justification and alignment, bullets and numbering, tabs,
paragraph formatting, page formatting, mail merge and use of smart art tool.Keyboard Operations.
Unit IV: Spreadsheet
Spreadsheet concepts, creating a work book, saving a work book, editing a work book, inserting
and deleting work sheets, entering data in a cell, formulae coping, moving from data selected
cells, handling operators in formulae, inserting charts: LINE, BAR and PIE, use of basic
formulae used in excel, cell referencing and their types, use of basic functions: Financial, logical,
statistical, mathematical.
Unit V: Power Point
Meaning of Power point, uses of power points, slide designs, slide layout, slide setting, slide show,
print options, set up row, rehears timings, slide transition and slide animation.
Practical: There will be no practical examination in this semester but we need projector for
demonstration and computer lab for practice sessions of Unit 3, 4, 5
References|
• Arora, Sumita, Computer Applications in Business, Dhanpat Rai & Co., New Delhi.
• ITL Education Solutions Limited, Introduction to Information Technology Pearson
Publishers, New Delhi
• Madan, Susheela, Computer Applications in Business, Mayur Paperbacks, New Delhi
• Rajaram, V., Introduction to Information Technology, PHI.
• Saxena, Sanjay, A First Course in Computers, Vikas Publishing House.
• Sinha, Pradeep K., and Sinha, Preeti, Foundation of Computing, BPB Publications.
Latest editions of the text books can be used.

This course is well structured and sequenced attainment of Computer knowledge and its skills. It
will constitute an important aspect of teaching learning process. The course would involve
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lectures through proper demonstration supported by group tutorials, open ended projects and
practice on computer.
Assessment Methods
anticipated learning outcomes. It includes oral and written tests, observation of practical typing
skills through touch methods.
Keywords
Animation, Assembler, Client-server, Compiler, E-typography, Interpreter, Transition, Protocols,
Virus
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Paper 4: SEMESTER –IV
STENOGRAPHY (ENGLISH)
(Only English Medium)
Course Objective
The main purpose of this course is to orient the students to understand the need of writing rapidly
and accurately in this speed age. In order to make them a good writer, it is necessary for them to
master the fascinating art of good writing. Every work has to be disposed of in the quickest possible
time. As it is very important for an Executive Assistant/Secretary to write rapidly and accurately,
the knowledge of art of writing through spoken sounds with the help of principles of Sir Isaac
Pitman would help the students to take notes and carry out office work speedily.

CO1: understand the basic concepts of stenography with grammalogues and logograms.
CO2: understand the basic concepts of circles and loops in stenography.
CO3: understand and practice the use of initial and final hooks.
CO4: understand and practice the halving and doubling principles in stenography
CO5: understand and practice the prefixes and suffixes signs in stenography.
Course Contents
Unit I: Basics of Stenography
Stenography – Introduction, brief history of Pitman’s Shorthand, types of other writing methods.
Consonants– Definitions, types of consonants, consonant and consonant stroke, form of strokes,
number, size and direction of strokes, joining of strokes.
Vowels-its definition, long and short vowels, vowels signs and their places, position of outlines
according to vowels, intervening vowel, diphthongs/triphones, punctuation signs, and their
application.
Short Forms-Definition, importance and use of logograms, grammalogues and phraseography, the
phraseograms, its essential qualities.
Alternative forms of strokes: downward R & L strokes, downward and upward H, tick H and
dot H, upward, “ish‟ strokes, semi circle or abbreviated w and their use.
Unit II: Circles & Loops
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Circle ‘S’ & ‘Z’, use of small circles with straight and curved strokes, exceptions to the use of
Circle ‘S’/’Z’, Large Circles ‘SW’, ‘SS or ‘SZ’, use of large circles with straight and curved
strokes, Use of large circles in Phraseography, Loops ‘ST’ and ‘STR’, use of small and big loops
with straight and curved strokes, medial use of loops, exceptions to the use of loops
Unit III: Initial and Final Hooks

SmallInitial Hooks:‘R’ and ‘L, use of initial hooks with straight and curved strokes, alternative
forms for ‘Fr’, ‘Vr’ etc., use of circles and loops preceding initial hooks.
Small Final Hooks:‘N’, ‘F/V’, use of final hooks with straight and curved strokes, medial use of
small final hooks, use of small final hooks in Phraseography, Exceptions to the use of small final
hooks, circles and loops to final hooks.
Large Final Hook ‘Shun Hook’: use of Shun Hook with straight and curved strokes, medial use
of Shun Hook, Use of Shun Hook after Circle ‘S’ and ‘NS’, Use of Shun Hook in Phraseography
and KW/GW/KY/GY, compound consonants.
Unit IV: Halving and Doubling Principles
Halving Principle: vocalizing of half length forms, halving for T or D, circle following half length
forms, half length H, situations where halving principle not used. Halving and thickening of the
strokes, M, N, L, R.The signs for RT and LT. Joining of strokes of unequal length.Use of halving
principle for past-tense, halving principle in phraseography.
Doubling Principle: The general rule for doubling, doubling of straight strokes and the strokes MP
and NG, alternative forms of MPR, MBR, NG-KR and NG-GR. Doubling of stroke L, circle S and
double length strokes, use of doubling principal in phraseography.
Unit V: Prefixes and Suffixes
Diphones: Use of Diphones, Medial Semi-Circle, Left Semi-Circle, Right Semi-circle.

Prefixes :expression of the prefixes, initial common-, medial com, accom-, intro-, etc.
Logograms as prefixes.
Suffixes: Suffixes and Terminations – The dot-ing, expressing –ality, -logical-ly, ment, mental-
ly-ity, -ship, figures and contractions, etc.
References
• Aiyar, K.S.: Reporter’s Phrase Book”, A.H. Wheeler Publications.

• Bhatia, R.C., “Principles of Short-hand Theory”, G.Lal& Co.
• Hynes James: The Practical Phraser, Wheeler Publications.
• Kuthiala, O.P., Shorthand Made Easy, Pitman S.S.Publications
• Pitman, Isaac: Pitman’s Shorthand Instructor, A.H. Wheeler Publications.
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• Pitman, Isaac: The New Phonographic : Phrase Book.

• Thorpe, E and Kuthiala, O.P.: You too can write 200 wpm and above, Pitman SS
Publication.
Note: Latest edition of text books may be used.
Additional Resources
• http://cbseacademic.nic.in/web_material/Curriculum/Vocational/2018/Study_Material_XII_Short
hand_English.PDF

This course is well structured and sequenced attainment of Stenography (English). This art of
writing, based on (phonetics) sounds has been adopted throughout the world in the day to day
working in organisations. With the help of the given chapters the students would be able to learn
to make the outlines with proper pronunciation of words. In this way they will learn stenography
and strengthen their English pronunciation also. Soon after the completion of this course, the
student will be able to write/scribble accurately and speedily and once the speed and accuracy
achieved, the same could be retained provided there is a regular practice.
Assessment Methods
anticipated learning outcomes. It includes unit-wise written tests as well as assignments of
Grammalogues and phraseography.
Keywords
Circles,Consonants, Diphones,Diphthongs, Doubling Principle, Figures, Grammalogues, Halving
Principle, Hooks, Logograms, Loops, Phraseogram, Phraseography, Pitman,Shorthand,
Stenography, Strokes, Suffix, Phonetics, Prefix, Terminations, Triphones, Vowels.
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Discipline Specific Elective Paper 5(a): SEMESTER -V
Practical Stenography and E-Typewriting
Marks: 100(Theory- 25 Marks, Internal Assessment = 25 Marks)

Practical -50 Marks
Course Objective
After learning the basic principles of Stenography by the students, it is essential that the students
build up speed writing by practicing exercises and learning stenography transcriptions from Pitman
Shorthand Instructor. The students will also get the proficiency in practical word processing and
spreadsheet.

CO1: understand the basic English Transcription Concepts – as most of the shorthand outlines are
same but their meanings in English are different.
CO2: get the proficiency of Typing on Computer through Touch methods
CO3: get the proficiency in Advanced Stenography skill and transcriptions
CO4: prepare letters etc. with proper formatting and styles
CO5: prepare pay-roll and result analysis etc.
Course Contents
Unit I: Basic English Transcription Concepts
Homonyms(words which have the same spelling and pronunciation, but have different meanings);
homophones(words which have the same pronunciation , but different spelling and meanings);
homographs (words that are spelt the same, but have different pronunciations and meanings)
Unit II: E-Typewriting- Practical
Practice on key board skills for the speed of e-typewriting

E-typewriting: Introduction, functions, importance, advantages and disadvantages.Practice of on
and off of computer system.
Keyboard practice: Setting of fingers on home keys, guide keys, dead keys, and their functions
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Touch and sight typewriting- Meaning, advantages and disadvantages. Typewriting

speed and accuracy- (use of spacing and punctuation marks, errors and penalty. Calculation of
running and accurate speed (gross and net speed)
Unit III: Advanced Stenography – Theory and Practical
Special contractions (Section 1 to 5 with exercises) , Advanced Phraseography(Section 1 to 7) with

exercises , Intersections, List of Grammalogues (alphabetically and phonetically).
Daily practice of Seen Passages from above exercises at the speed of 60 w.p.m and transcribe on
the computer.
Unit IV: Word Processing -Practical
Word processing (MS-Office): working with documents, use of different views, navigation
through document, text manipulation, formatting of documents.Hyperlink,Mail Merge
Document preparation : Styles of business letters, preparation of letters in word processor,
generate notices, agenda and minutes of meeting, office orders, circulars, memorandums, resumes.
Merging of letter through mail merge and Printing
Unit V: Spreadsheet -Practical
Spreadsheet (MS Excel): Need of Spreadsheet, creating, opening and saving workbook, working
with worksheet, editing worksheet, using links, applying different views, formulas and functions.
Guidelines for the conduct of Practical Examination

Time: 3 Hours Maximum Marks: 50
Queston Description No. of Marks Time Allowed
No. words
1. Seen Dication from Unit 180 10 5 minutes for dictation
3 of the syllabus at the 5 minutes for reading and
speed of 80/60 words per 30 minutes for transcription on
minutes Computer
2 Shorthand outlines from 20 10 20 Minutes

Unit 3 (the examinees will have to
write the Shorthand outlines of
the words on the printed sheet
which would be the Question
Paper as well as the Answer
Sheet)
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3 Speed Test @ 30 w.p.m. More 10 10 Minutes

(10 minutes) from Unit 2 than 1500
/2000
strokes
4. Project work – practical 10 x 2 40 minutes
assessment from Unit 4
and 5 – two questions
one from word
processing and one of
spreadsheet making the
hyperlink
Note:
• 10 minutes time will be allowed to students for setting and adjustment of computers before
the practical starts.
• 10 minutes time will be allowed to students for setting and adjustment of computers for e-
typewriting speed test.
• The students have to produce the hard copies of the above questions for evaluation.
• Time should also be allowed for print-outs.
Practical:
There shall be Two Lectures per class and 4 Practical periods per batch to be taught in computer
Lab.
Practical examination will be conducted by the Internal Examiner
References
•700 Hundred Common Words – Reading and Dictation Exercises
•Bhatia, D.P & Sangal, S.S., Principles of Typewriting, Pitman S.S.Publications
•Computer E-Typewriting Master
•Kailash, C.Chandra, N.and Pitman I., Shorthand Magazines, S.S.Publications 2012
•Kuthiala, Shorthand Made Easy, Pitman S.S.Publications
•Madan, S., Computer Applications, Mayur Paperbacks, New Delhi 2013.
•Pitman. I., Pitman Shorthand Instructor and Key (old Course), Pearson Education Ltd.
2003.
• Sinha, P.K. and Sinha, P., Computer Fundamentals, BPB Publications. 2010
• Thoope Edgar, 2000 Common Words – Reading and Dictation Exercises
• Tiwari H.N.and Thukral, S.Information Technology, International Book House Pvt. Ltd.,
Delhi 2014.
Latest addition of text books as well as softwares will be used.
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This course is well structured and sequenced attainment of stenography and Typing speed. With
the help of the given chapters and exercises the students would be able to not only strengthen their
knowledge of rules of Pitman Shorthand but also adopt special methods for the formation of brief
and legible outlines and transcribe them with higher speed, accuracy and with precise strokes. It
would involve lectures supported by practicals.
Assessment Methods
anticipated learning outcomes. It includes practical as internal assessment of Stenography as well
as Typewriting.
Keywords
Contractions, dictation, grammalogues, homographs,Homonyms, Stenography, transcription,
Phraseography.
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Discipline Specific Elective Paper 5(b): SEMESTER -V
Advanced Stenography
Course Objective
Having learnt the fundamentals of Stenography from the Course in Pitman Shorthand Instructor
Book. It is important for the students to practice the advanced course in Stenography to develop
a high speed.

CO1: understand the basic concepts of contractions to be used for speed purpose.
CO2: understand and practice in Shorthand - the figures and their transcriptions.
CO3: understand and practice in Shorthand-the Special contractions and their transcriptions.
CO4: understand and practice in Shorthand-the Intersections & Business Phrases and their
transcriptions.
CO5: understand and practice in Shorthand-the Revisions of grammalogues, contractions,
Advanced Phrases and their transcriptions.
Course Contents
Unit I
Dictation of revisionary exercises and contractions by reading, writing and copying shorthand
outlines and reading accurately by the students.
• Chapter XXVIII – Exercise 100, Revisionary Exercise (c)

• Chapter XXIX – Contractions (Exercises 111 to 119)
Unit II
Dictation of exercises (read, copy and transcribe). Transcription of exercises using word processor.
• Chapter XXX – Figures etc. (Exercise 120)

• Chapter XXXI – Note Taking Transcription, etc.
• Chapter XXXII – Essential Vowels (Exercise 121 to 123)
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Unit III
• Chapter XXXIII – Special contractions (Exercise 124 to 144)
• Chapter XXXIV – Advanced Phraseography (Exercise 145 to 183)
Unit IV
• Chapter XXXV – Intersections (Exercise 186 and 187)
• Chapter XXXVI – Business Phrases (Exercise 188 to 191)
• Chapter XLIII – Special list of words (Exercise 216 to 231)
Unit V
• Chapter XLIV – Shorthand in Practice
• Revision of Grammalogues
• Special List of Contractions
• Business and Medical Transcriptions
References
• Pitman, Isaac: Pitman Shorthand Instructor and Key (old course), Sir Isaac Pitman Ltd., Pearson
Education Ltd. and Dorling Kindersley Publishing.
• Shorthand Magazines by Kailash Chandra, Naresh Gupta and Pitman S.S. Publications.

This course is well structured and sequenced attainment of stenography speed. With the help of
the given chapters and exercises the students would be able to not only strengthen their knowledge
of rules of Pitman Shorthand but also adopt special methods for the formation of brief and legible
outlines and transcribe them with higher speed, accuracy and with precise strokes. It would involve
lectures supported by tutorials/practice sessions.
Assessment Methods
anticipated learning outcomes. It includes written tests, dictation and observation of practical
practice sessions of Stenography.
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Keywords
Contractions, dictation, grammalogues, Stenography, transcription, Phraseography
Discipline Specific Elective Paper 6(a): SEMESTER -VI
Advanced Stenography and Computer Applications (Practical)
154
(English Medium Only)
Duration: 5 hrs. Marks: 100 (Practical) Credits: 6
Course Objective
To build higher speed in Stenography, typewriting and learn the advance skills on computers.

CO1: learn the advanced phrases skills from the book.
CO2: get dictation of unseen passages and also be eligible to compete in the job market for
secretarial jobs of personal secretary, office executives and office managers.
CO3: do transcriptions of dictated passages in MS-Word with a higher speed.
CO4: prepare pay-roll and employee data base etc.
CO5: make the presentation
Course Contents
Unit I: Advanced Stenography - Seen
Daily practice of Seen Dictation exercises from Pitman Shorthand Instructor Book (Exercise 145-
191) at the speed of 100 words per minutes. Practice in different settings (e.g. Class Rooms,
Interviews for Social/Business Research Surveys).
Daily practice of Seen Passages from above exercises at the speed of 100 w.p.m (in graded manner)
and transcribe on the computer
Suggested readings may also be used for practices.
Unit II: Advanced Stenography – Unseen
Practice of Unseen Passages at the speed of 80 words per minute (in graded manner) from monthly
Shorthand Magazines with their transcription on computer.
Unit III: Word Processing (MS Word)

Word Processing (MS Word) – Inserting Table of Contents, Index and Managing
Bibliography/References. Using Voice activated Word Processing in PC and Mobile Applications.
Making the Hyperlinks
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Practice of typewriting speed passages.
Unit IV: Spreadsheet (MS-Excel)
Spreadsheets (MS-Excel)- Preparation of Pay Rolls by applying mathematical and statistical

functions. Preparation of mark sheets, Attendance Sheet, Employee Data Base by applying
formulae and IF Function.
(Arithmetic and Logical functions)
Unit V: Power Point Presentation (PPT)
Preparing Presentations, Slides, Handouts, Speaker’s Notes - Outlines -Media Clips - Charts –
Graphs, Adding the Transitions to the Slide Show - Special effects in detail, - Setting Slide timings,
Power point - Preparation and Presentation of slides in PowerPoint.
Guidelines for the conduct of Practical Examination

Time: 5 Hours Marks: 100
Queston Description No. of Marks Time Allowed
No. words
1. Seen Dication from Unit 500 20 5 minutes for dictation
1 of the syllabus at the 5 minutes for reading and
speed of 100 words per 50 minutes for transcription on
minutes Computer
2. Outlines of words 40 20 15 Minutes

consisting of phrases outlines (the examinees will have to
given in the syllabus write the Shorthand outlines of
the words on the printed sheet
which would be the Question
Paper as well as the Answer
Sheet)
3. Unseen Dictation at the 400 10 5 minutes for dictation

speed of 80 words per 5 minutes for reading and
minute 40 minutes for transcription on
Computer
4. One question from Unit 1500/ 25x2 80 Minutes

4/5 - Ms-Excel/power 2000 (70+10 minutes)
point and one from 3 strokes
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Speed Test @ 30/40

w.p.m. (10 minutes)
Note:
• 10 minutes time be allowed to students for setting and adjustment of computers before the
practical starts.
• 10 minutes time will be allowed to students for setting and adjustment of computers for e-
typewriting speed test.
Practical:
There shall be Two Lectures per class and 4 Practical periods per batch to be taught in computer
Lab.
Being practical no internal Assessment required
References
• 700 Hundred Common Words – Reading and Dictation Exercises

• Bhatia, D.P & Sangal, S.S., Principles of Typewriting, Pitman S.S.Publications
• Computer E-Typewriting Master
• Kailash, C.Chandra, N.and Pitman I., Shorthand Magazines, S.S.Publications 2012
• Kuthiala, Shorthand Made Easy, Pitman S.S.Publications
• Madan, S., Computer Applications, Mayur Paperbacks, New Delhi 2013.
• Pitman. I., Pitman Shorthand Instructor and Key (old Course), Pearson Education Ltd.
2003.
• Sinha, P.K. and Sinha, P., Computer Fundamentals, BPB Publications. 2010
• Thoope Edgar, 2000 Common Words – Reading and Dictation Exercises
• Tiwari H.N.and Thukral, S.Information Technology, International Book House Pvt. Ltd.,
Delhi 2014
Latest addition of text books as well as softwares will be used.
This course is well structured and sequenced attainment of stenography speed. With the help of
the given chapters and exercises the students would be able to not only strengthen their knowledge
of rules of Pitman Shorthand but also adopt special methods for the formation of brief and legible
157
outlines and transcribe them with higher speed, accuracy and with precise strokes. It would involve
lectures supported by tutorials/practice sessions.
Assessment Methods
anticipated learning outcomes. It includes written tests, dictation and observation of practical
practice sessions of Stenography
Keywords
Animations,contractions, dictation, grammalogues, Stenography, transcription,transition, Phraseo
graphy,
Discipline Specific Elective Paper 6(b): SEMESTER -VI
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Computer Applications and Stenography (Practical)
Course Objective
To assess the level of mastery/competency acquired through a practical approach and hands on
training in office management and secretarial practice course in the B.A. Program. While preparing
Research Report on Office Management and Secretarial Practice the students will be able to
acquire secretarial skills, knowledge, procedure and practices required for performing official jobs
as Manager, Administrative Officer and familiarize with the working in modern IT environment.
This course focuses on the production of reports by usage of IT Tools along with translation of
Stenography Transcription Script.

CO1: transcribe the dictations by using advanced phrases and outlines.
CO2: understand and develop the practical/research skills with hands ontraining in secretarial
practice design with the understanding of organisational structure, processes and practices.
CO3: use practical approach in understanding of office systems and procedures with industry
interface.
CO4: get proficiency in Office Management and Secretarial Practice skills using IT in their jobs.
CO5: discharge secretarial jobs with industry interface and improve their writing, reading and
translation of shorthand scripts through Office Management and Secretarial Practices.
Course Contents
Unit-I: Shorthand Dictation and Transcription
Shorthand dictation of seen and unseen passages. Practice of outlines from Advanced
phraseography, Intersections, Business Phrases, Political Phrases and Banking Phrases from
Pitman’s Shorthand Instructor (New Era Edition) by Isaac Pitman, London (old course).
Practice of transcription of dictations on seen and unseen passages from shorthand magazines or
parliamentary/budget/banking/office administration reports/Business Research Survey.
Unit II: Research and Office Reports
Introduction, Meaning and Course Objectives of secretarial practice in project reports, importance
of reports, essential features, content and format of the good report, samples of office report,
159
industry visit report, references and bibliography, writing of reports on office practices, preparation
of stenography transcripts and its translation in office documentation, design of office reports.
Unit III: Structure of Reports
How to prepare the Reports: Executive summary (Abstract), Introduction- Background, Purpose,
Nature and Scope, Objective of the study, Methodology, Discussions, Summary, Findings and
Limitations.
Unit IV:Computer Applications for Writing Report
(i) Preparation of Reports using keyboard skills in computer software – word processing,
spreadsheet and power point– Practice of transcription/dictation exercises, content report
exercises, tables, charts, use of arithmetic functions.
(ii) Preparation and presentation of report in PowerPoint
Unit V: Visit to Industries and Writing of Report
(i) Observe the office practices used by various industries for writing of business
surveys/articles/research papers on the topics related to office management practices and
secretarial practices.
(ii) Daily practice on report writing, transcriptions and keyboard typewriting speed passages,
References
• Bhatia, R.C. Business Communications - Galgotia Publishers, New Delhi.
• Bhatia, R.C. Office Management - Galgotia Publishers, New Delhi.
• Bretag Crossman Bordia, Communication Skills, Tata Mcgraw Hill Education Private
Limited, New Delhi.
• Computer e-Typewriting Tutor Master and Pitman Typing Speed Passage Part- 1 & II.
• MadaanSushila, Computer Applications,Mayur Paperbacks, New Delhi.
• Pitman, Isaac: Pitman Shorthand Instructor and Key (old course), Sir Isaac Pitman Ltd.,
Pearson Education Ltd. and Dorling Kindersley Publishing.
• Pitman, Isaac: Pitman Shorthand Instructor and Key (old course), Sir Isaac Pitman Ltd.,
Pearson Education Ltd. and Dorling Kindersley Publishing.
• Shorthand Magazines by Kailash Chandra, Naresh Chandra and Pitman S.S. Publications.
• Zane K.Quible, Administrative Office Management(Eight Edition) An Introduction, PHI
Learning Private Limited, New Delhi.
Latest Editions of the Books will be used.
160
Additional Resources
Online projects reports through e-resources available in Colleges/Universities.

The course is well structured and outcome based on acquiring of competencies and mastery of
office practices during two years of course study. With the help of industry interface students
will be able to understand various activities of office management and secretarial practices used
in today’s modern office environment. This process will involve hands on practice and writing
skills on daily basis for dictations, shorthand transcription, lectures, online material from
Companies’ web portal, practice on writing of research project office reports to acquire
competency.
Assessment Methods
The students will be assessed through a Practical Exam based on well structuredguided project
research report.
Guidelines for Office Management and Secretarial Practice

(Practical)
Duration: 5 Hours Marks: 100
Under the guidance of the Instructor (OMSP), each student of this Course shall undertake a visit
to an organisation assigned to him/her and submit an office/project Report (English language
and/or stenography transcript) highlighting his/her own experience and observation in the structure
on areas prescribed. The duration of the visit should not be less than 15 days. The report in the
neatly typed shaped (along with a stenography transcript) with a performance certificate from the
office concerned specifying that he/she had visited the organisation during the period for the
purpose, should be submitted by the student within one month from the date he/she was deputed
for the purpose.
The assessment shall be done on the basis of information gathered by the student and produced in
the Report alongwith translation in stenography transcript. The student achievement shall be
assessed by using the following methods of assessment by both the internal and external examiner:
161
Sl.No. Methods of Assessment Weight age of Evaluation

marks
1 Practical Test from Unit-1, II, 35 Internal and external

III& IV from the area chosen by examiner
the student based on the project
report prepared by the student.
2 Direct observation of Typing 25 Internal and External

speed test Examiner
3 Secretarial Practice Project 15 Internal and External

Report Examiner
4 Power Point presentation 15 Internal and External

Examiner
5 Viva 10 Internal and External

Examiner
Total 100
Instructions:
Project Report on Office Management and Secretarial practices complete in all respect with the
cover page and bibliography should carry 10 to 15 pages. The students will visit approved
Business/IndustrialUnits/Govt./Service/Bank/InsuranceCompanies/educationalInstitutions/Court
s/Tribunals/PSUs/SMSIs under the supervision of the teacher concerned and prepare the report.
Two copies of the report will be prepared and submitted well in advance (one copy each will be
served to the internal as well as external examiner) and they will fix the date for the Practical exam
(along with other regular practical exams) as per above mentioned guidelines.
Note:
• 10 minutes time will be allowed to students for setting and adjustment of computers
before the practical starts.
• 10 minutes time will be allowed to students for setting and adjustment of computers for
e-typewriting speed test.
162
Structure:
The structure of the Office Management and Secretarial Practice/Project Report and prescribed
areas are outlined below:
1. Topic
2. Introduction
3. Nature and Scope of the study
4. Background of the organisation visited by the student
5. Course Objectives of the study
6. Methodology
7. Summary and Results
Prescribed Area:
1. Organisation Structure and organisational chart

2. Details of the Office establishment
3. Procedure dealing with Receipt and Disposal of letters
4. Stenography dictations and transcriptions
5. Transcription of dictations on agendas and the minutes of the meeting
6. Stenography transcripts of contraction, special contractions and advance phraseography,
7. Functions of Secretary in an office, duties and responsibilities
8. System of filing and record management
9. Internal and External communication system
10. Office environment and working practices
11. Purchase and issue of materials from store/stock register
12. Office automation
13. Procedures for records management
14. Work Experience for taking dictation, transcriptions
15. Multipage Reports, letters, forms, statistical charts, tables
16. Any other special feature.
Unit Course Learning Outcome Teaching and Assessment Tasks

No. Learning Activity
1 Acquire the proficiency in shorthand Lectures and hands Practical Exam (Unit-
skills, dictation and transcription of on practices of daily 1,II,III & IV)
office notes dictations and secretarial practices
shorthand and dictation
transcription exercises and Typing
speed test (as per the
163
guidelines of the
Practical exam)
2 Development of writing Lectures and online Final assessment

research/official reports with the learning material through office/project
understanding of organisational from organisation’s report with shorthand
structure, processes and practices Web Portal transcript and oral
adopted. test/viva (as per the
guidelines of the
Practical exam)
3 Hands on training in preparation of Practical through Final assessment

official documents in communication usage of word through power point
and IT environment. processing, presentation (as per
spreadsheets, power the guidelines of the
points. Practical exam).
Note: Being Practical Paper, there will be no Internal Assessment in this paper.
Key Words
Office Management and Secretarial Practices, Systems, Structure, Project Report, Stenography
Transcripts
B.A. Programme-Commerce
SKILL BASED COURSE (SEC) PAPER 3(a): SEMESTER III
Computer Applications in Business
164

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B.A.

(Programme) - Commerce (CBCS) Department of Commerce, University of Delhi, Delhi

Duration: 3 hrs. Marks: 100 Credits: 6

Importance, characteristics, presentation plan, power point presentation

Unit IV: Business Correspondence

• Khanna, P. Effective Business Communication. Vikas Publishing.

Teaching Learning Process

Duration: 3 hrs. Marks: 100 Credits: 6

Course Learning Outcomes

After completing the course, the student shall be able to:

Unit-I: Office Management and Office Automation

Modern Office Equipment: Introduction, meaning and importance of Office automation,

Unit II: Office Forms, Mail and Records Management

Unit III: Budget Control and Audit

Unit IV: Role of Secretary

Role of Secretary: Appointment and qualification of a personal/executive secretary. Functions of

Unit V: Banking and other terms used in Offices

Introduction: Banking, Bank accounts-Saving Account, Recurring Account, Current Account,

Importance of Employee Welfare in work place, Grievance handling mechanism, Employee

Note: Latest edition of text book may be used

Teaching Learning Process

Agenda, Audit, Biometric, Budget, Digitalization, Executive,Hierarchy, Minutes, Multi-media,

OFFICE MANAGEMENT & SECRETARIAL PRACTICE

Duration: 3 hrs. Marks: 100 Credits: 6

Course Learning Outcomes

After completing the course, the student shall be able to:

Unit I: Basic Knowledge of Computer

History of computer, generations of computers, characteristics of computers, advantages, functions

Unit II: Internet& Networking

Unit III:Word Processing

Unit IV: Spreadsheet

Unit V: Power Point

Latest editions of the text books can be used.

Teaching Learning Process

Duration: 3 hrs. Marks: 100 Credits: 6

Course Learning Outcomes

After completing the course, the student shall be able to:

Unit I: Basics of Stenography

Unit II: Circles & Loops

Unit III: Initial and Final Hooks

Unit IV: Halving and Doubling Principles

Unit V: Prefixes and Suffixes

Diphones: Use of Diphones, Medial Semi-Circle, Left Semi-Circle, Right Semi-circle.

• Aiyar, K.S.: Reporter’s Phrase Book”, A.H. Wheeler Publications.

• Pitman, Isaac: The New Phonographic : Phrase Book.

Note: Latest edition of text books may be used.

Teaching Learning Process

Duration: 3 hrs. Marks: 100 Credits: 6

Marks: 100(Theory- 25 Marks, Internal Assessment = 25 Marks)

Course Learning Outcomes

After completing the course, the student shall be able to:

Unit I: Basic English Transcription Concepts

Unit II: E-Typewriting- Practical

Practice on key board skills for the speed of e-typewriting

Touch and sight typewriting- Meaning, advantages and disadvantages. Typewriting

Unit III: Advanced Stenography – Theory and Practical

Special contractions (Section 1 to 5 with exercises) , Advanced Phraseography(Section 1 to 7) with

Unit IV: Word Processing -Practical

Unit V: Spreadsheet -Practical