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    Handling Check in Walk in Guest Conversation

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    pande
    The representative checks in a walk-in guest for a 3 night stay. They discuss room types and prices, and the guest selects the suite room. The guest pays cash up front for the stay. The representative then provides the guest with their room key, welcome drink and breakfast vouchers, cash receipt, and guest card. They direct a porter to escort the guest to their third floor room.

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    © All Rights Reserved
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    Handling Check in Walk in Guest Conversation

    Uploaded by

    pande
    1K views2 pages
    The representative checks in a walk-in guest for a 3 night stay. They discuss room types and prices, and the guest selects the suite room. The guest pays cash up front for the stay. The representative then provides the guest with their room key, welcome drink and breakfast vouchers, cash receipt, and guest card. They direct a porter to escort the guest to their third floor room.

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    Chek in handling

    Original Title

    HANDLING CHECK IN WALK IN GUEST CONVERSATION

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    The representative checks in a walk-in guest for a 3 night stay. They discuss room types and prices, and the guest selects the suite room. The guest pays cash up front for the stay. The representative then provides the guest with their room key, welcome drink and breakfast vouchers, cash receipt, and guest card. They direct a porter to escort the guest to their third floor room.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    1K views2 pages

    Handling Check in Walk in Guest Conversation

    Uploaded by

    pande
    The representative checks in a walk-in guest for a 3 night stay. They discuss room types and prices, and the guest selects the suite room. The guest pays cash up front for the stay. The representative then provides the guest with their room key, welcome drink and breakfast vouchers, cash receipt, and guest card. They direct a porter to escort the guest to their third floor room.

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    © All Rights Reserved
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    HANDLING CHECK IN WALK IN GUEST CONVERSATION

    REC : Good morning welcome to 21 Hotel, my name is……. how may I help you ?

    Guest : Good morning, I would like to check in please .

    Rec : Do you have any reservation before ?

    Guest : Not yet.

    Rec : May I know yor name please?

    Guest : My name is……..

    Rec : Mr/mrs ….. how long you will be staying at our hotel and for how many person?

    Guest : I will be staying for 3 days start from today and for 2 person,

    Rec : Mr/mrs …… do you know what types of room do you like ? Just for information in our
    hotel, we have 3 types of room.

    The first one is standart room, the facilities are : single bed, air conditioner, hot and cold
    water with standing shower. The price is US$150.

    The second one is superior room, the facilities are : double bed, bathtub , mini bar and air
    conditioner . The price is US$ 200

    The third one is suite room , the facilities are : king size bed, bathtub, mini bar, air
    conditioner,and balcony. The price is US$ 300

    All of the room including breakfast and tax and service. Wich one do you like mr/mrs …..?

    Guest : I will choose suite room please.

    Rec : Would you wait a moment please , I will check the room available. Thank you for waiting,
    you are lucky the suite room is available . My I know how will you sattle your payment? You
    will pay by cash or credit card?

    Guest : I will pay by cash.

    Rec : mr/mrs …. Wait amoment please I will prepare your payment.

    Guest : yes sure

    Rec : mr/ mrs ….. your payment for suite room for 3 days the total is US$ 900

    Guest : ok this is US$ 900

    Rec : My I copy your passport please?

    Guest : yes sure this is my passport.

    Rec : thank you for waiting mr/mrs …. This is your passport. Would you fill in the registration
    form write your name here, your phone number, your next destination and sign here please
    and this is your pen.
    Guest : yes sure

    Rec : have you finish sir/ madam ?

    Guest : yes I’m finish

    Rec : would you like to sit down please , because I will prepare your voucher.( setelah selesai
    membuat voucher, panggil tamu)

    Excusme mr/ mrs …..thank you for waiting , let me explain your voucher. This is welcome
    drink voucher, you can get your welcome drink at our lobby bar or pool bar just show this
    voucher to our bar staff. This is breakfast coupon you can have your breakfast start from
    tomorrow morning start from 7 to 10 Am at lumbung restaurant. This is your cash receipt,
    you have pay for 3 days and this is you guest card for your identity during you stay at our
    hotel. Do ypu have any question sir/ madam?

    Guest : no thank you.

    Rec : you are welcome sir/madam. This is your room key, your room number is 302 at the third
    floor. Would you wait a minute I will call porter to escort you to go to your room.

    Guest : yes please

    Rec : porter please……… mr/mrs…….this is ……. Your porter to day. …….. please escort mr/ mrs……
    to her / his room. Her/ his room number is 302.

    Mr/ Mrs ……. Thank you so much for your reservation . I hope you are fomfortable to staying
    at our hotel. If you have anything else you want to ask please just call reception by dial 0
    from your telephone in your room. Have a nice day.

    Guest : thank you for your service.

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