International Journal of Innovative Technology and Exploring Engineering (IJITEE)

ISSN: 2278-3075, Volume-8, Issue-9S3, July 2019

Analysis on the Influence of Emotional

Intelligence on the Performance of Managers and
Organisational Effectiveness in the it Industry
Vani. M, H Sankaran, S. Praveen Kumar


Abstract: Emotional Intelligence is understood as an essential II. EMOTIONAL INTELLIGENCE AND ITS
component to succeed in professional life and to lead a balanced DIMENSIONS
social life. The role of managers is imperative especially in the
IT industry. This study was administered to analyze the level of As described by Dr. Goleman, there are five main Dimension
influence emotional intelligence can have on the performance of of emotional intelligence.
Managers in the IT Industry. Questionnaire method was adopted
to gather the data from Managers working in the Information A. Self-Awareness
Technology Industry. The tool deployed for this study was SPSS
to check the research hypothesis. The results of the present A Clear understanding of self acts as a great strength for an
analysis show that there was a positive influence of EI on the Individual to access his own Strengths and Weaknesses, this
performance of the managers which in turn contributes to the is a firm indicator of emotional intelligence. Managers with
organizational effectiveness. Further, the output of the ANOVA this quality are receptive, work constructively on critical
test analysis indicates that there exists a notable difference in the criticism and are focused towards Learning.
influence of emotional intelligence on the performance of
managers which in turn enhances the organization’s B. Self-Regulation
effectiveness Regulating and balancing one’s own emotions helps
Key Words: Emotional intelligence, Managerial managers become more resilient and stay composed when
Performance, Organizational effectiveness
expressing their emotions.
I. INTRODUCTION C. Motivation
The term emotional intelligence was first introduced by Research has shown that Managers with High EI are Self-
Peter Salovey and John D. Mayer, Emotional intelligence motivated, strong and are steered by their inner strength to
essentially refers to an individual’s social and self achieve rather than getting influenced by outside forces.
competence, in other words the extent to which their self and D. Empathy
social awareness take them forward in their work space and
A Manager should be capable of connecting with his team
personal life defines the point of the individual’s scale of
and peers at their emotional level, this can help managers
success. According to Daniel Goleman, a psychologist, who
understand his team’s requirements and genuinely respond
popularized the term Emotional Intelligence, it is described
to their concerns.
as “a person's ability to manage his feelings so that those
feelings are expressed appropriately and effectively”. As E. Social Skills
addressed by Dr. Goleman, emotional intelligence is the best Managers who are emotionally intelligent can easily build
predictor of success in workplace. the trust with his team and can quickly gain the respect of his
Robert K. Cooper has defined EI as “the ability to sense, peers.
understand, and effectively apply the power and acumen of
emotions as a source of human energy, information, III. EMOTIONAL INTELLIGENCE AND
connection, and influence.” MANAGERIAL PERFORMANCE
According to research carried out by Salovey and Mayer,
Managers with emotional intelligence are able to
• Understand their own emotions which may be either
Revised Manuscript Received on July 22, 2019. positive or negative.
Vani M, MBA, Bharath Institute of Higher Education and Research, • Understand the emotions of peers which includes both
Tambaram, India. positive and negative.
H Sankaran , MBA, Meenakshi College of Management Studies,
Kodambakkam, India. • Effectively manage their emotions to seek their goal and
S Praveen Kumar, MBA, Bharath Institute of Higher Education and • They induce the positive emotion into their team for the
Research, Tambaram, India
greater success.
In all EI has become the

Published By:
Retrieval Number: I30890789S319/2019©BEIESP Blue Eyes Intelligence Engineering
DOI: 10.35940/ijitee.I3089.0789S319 470 & Sciences Publication
Analysis on the Influence of Emotional Intelligence on the Performance of Managers and Organisational
Effectiveness in the it Industry

strongest prerequisite and performance predictor. Research Figure1. Research Model

conducted by Career builder has identified that Managers
A. Research Hypothesis
with high EQ stay composed under pressure, resolve conflicts
better and maintain a better social relationship. Managers To analyze the research model, to study the influence of EI
within the organization set the tone, if the Managers are on performance of Managers and organizational efficiency,
unable to exhibit the EI traits it may lead to lower employee the hypothesis was framed
engagement and a higher rate of turnover which may have a Hypothesis 1: Higher level of Emotional Intelligence
brunt on their work. among managers will lead to better performance

IV. IMPACT OF EI ON ORGANIZATIONAL VII. DATA ANALYSIS AND RESULTS

EFFECTIVENESS
The populations considered for the study were people
There are huge challenges that are faced by all IT firms working as managers in various IT organizations in a
lately, the need for adapting to change, updating particular City. The questionnaires were circulated among
Technologies, the need to update unique skill sets in specific 300 IT managers of which 250 responded to the
domains in various software programs, the acquisition of questionnaires completely. The questionnaire had questions
appropriate talent, attrition, work life balance etc has thrown focusing on the demographic details of the managers and the
a challenge to all the departments in the IT industry, testing others focused to measure the independent and dependent
the efficiency of output. Keeping the technical factors aside variables.
the Leaders in the Management together with HR department To find the effect of EI on Managerial Performance and
have realized the essence of incorporating EI as a tool organizational effectiveness, in which the related variables
towards success. Every stage the term EI seems to be have been calculated using 5-points Likert scale that
significant be it Recruitment of the correct talent, or during fluctuates between strongly disagree = 1 and strongly agree =
training and development or during the project 5;
implementation stage Emotional intelligence seems to have
an impact on the overall operations of the organization. To be VIII. ANALYSIS ON SAMPLE
effective in assisting their organization control the change,
leaders first required to be alert and control their own Percentage analysis is one of the statistical measures used
feelings of anxiety and ambiguity (Bunker, 1997). Then they to describe the characteristics of the sample or population in
need to be alert of the emotional feedbacks of other totality.
organizational members and act to assist people to handle Table 1.0 Frequency Distribution of Gender of Managers
with those reactions. At the same time with the technique of Managers in Frequency Percent
coping effectively with huge change, other members of the IT Industry
organization need to be dynamically involved in observing
Male 147 58.8
and handling their emotional reactions [7].
Female 103 41.2
V. OBJECTIVE OF STUDY Total 250 100.0
The intent of this study is to understand the influence of
emotional intelligence on the performance of Managers in From the above table, 58.8% of the employees considered
the IT Industry and if their performance affect the overall for this study are Male and 41.2% of the employees are
effectiveness of the organization. Females.

VI. RESEARCH METHODOLOGY

Table 1.1 Frequency Distribution of Age group of the
This section includes the following research model. The
Managers in years in IT Industry
below models contains the observed endogenous variables
and unobserved exogenous variables (Managerial Age group of the Frequency Percent
Performance and organizational effectiveness), and the Managers in years in
proposed relationship between them. IT Industry
25-35 148 59.2
36-45 102 40.8

Total 250 100.0

From the above table, 59.2% of Managers fall under the

age group of 25-35 and 40.8%
of the Managers fall under the
age group of 36-45, 26.5%.

Published By:
Retrieval Number: I30890789S319/2019©BEIESP Blue Eyes Intelligence Engineering
DOI: 10.35940/ijitee.I3089.0789S319
471 & Sciences Publication
 International Journal of Innovative Technology and Exploring Engineering (IJITEE)
ISSN: 2278-3075, Volume-8, Issue-9S3, July 2019

2. , , “The Impact of
Emotional Intelligence towards the Effectiveness of Delegation: A
Table 1.2 Analysis of Emotional Intelligence on Study in Banking Industry in Malaysia”
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and Self Motivational Factors for Managerial Effectiveness in the
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Effective Leadership, Competency and Career Growth”, Indian
From the above table it is evident that Emotional Journal of Science and Technology, Vol 8 (S4), 240–246, February
Intelligence has a significant influence on the performance of 2015.
10. Vladimir, “Project Managers Emotional Intelligence - A Ticket to
the Managers and the overall Effectiveness of the Success”, Journal in Procedia - Social and Behavioral Sciences, 74
Organization. ,274 – 284, 2013.
The above table shows that the mean values for
Managerial performance and Emotional intelligence are
highest ( F value 6.437 ,P value <0.001**) and (F value AUTHORS PROFILE
6.059 ,P value <0.001**) respectively.
Vani. M, Research Scholar, Bharath Institute of
Higher Education and Research, India
IX. CONCLUSION

Behavioral Psychology indicates that people behave Dr. Dr.H. Sankaran, Principal, Meenakshi College of
differently in different situations. Managers and employees if Management studies , India
trained to handle Emotions, they can balance work, exhibit
better team work and reduce work conflicts, better EI
managers can act as counselors for their team to bring out the
best output which in turn increases their job satisfaction and S. Praveen Kumar Director - MBA at Bharath Institute
the overall organizational effectiveness. Better EI in of Higher Education and Research, India
Managers will lead to better productivity, innovation, better
relationship management, robust in handling Finances and
contributing to the overall organisational effectiveness.

X. RECOMMENDATION
The Management of IT and ITES companies should invest in
training their Managers on Emotional Intelligence especially
in the areas of Relationship management, Self-Awareness
and Social Awareness to groom them as better leaders in an
urbanized environment. If EI Training modules are
introduced on a periodical basis, these organizations can for
sure see a better result that contributes to the positive work
culture within an organization.

REFERENCES
1. Md. Sahidur Rahmana, Md. Aftab Uddina, and Mostafizur Rahman,
“Role of emotional intelligence in managerial effectiveness: An
empirical study”, 2016.

Published By:
Retrieval Number: I30890789S319/2019©BEIESP Blue Eyes Intelligence Engineering
DOI: 10.35940/ijitee.I3089.0789S319 472 & Sciences Publication