Abhijeet Dhoble

B- 301 MadhuramAppartments
Bajwa Karodiya Road, Vadodara
DOB:03/03/1991
Phone No: +91-7043338646
Email: abhijeetuwsb@gmail.com/abhijeet4897@gmail.com

Career Objective

To work in an organization where I can enhance my knowledge and gain

expertise, and to put my existing experience and theoretical knowledge into
practical field for the organization and substantially contribute in the development and growth of the
organization.

To grow multifold and to create bigger opportunities in ahead of my career by achieving organizational
mandate.

Current Work Profile –Relationship Manager Agri Asset Department– Vadodara

Promoted from DMII to MI

Current CTC: 7,60,000 /-

Currently Handling Agri Related Portfolio in 30 Branches in Retail and Rural Branches, wherein funding
PSL Funding to various customers.

Earlier Profile – Branch Manager at Bodeli Branch

Total ICICI Bank work experience – 7 Years.

Got selected trough All India Level Examination PO Batch for the ICICI Manipal Acadmey were in, trained by
highly experienced bankers of Retired Public Sector Bank as well as ICICI Bank.

Trained for 9 months and therein Got Certified as Post Graduate Diploma in Banking and Finance

Job Role and Responsibilities:

• Responsible for the administration and efficient daily operation of a full service branch office,
including lending, product sales, customer service, and security and safety in accordance with the
Bank’s objectives.
• Enhance and contribute in the growth of the company through Business Development
• Provision of a superior level of customer relations and promotion of the sales and service culture
through coaching, guidance and staff motivation
• Achieve individual and branch sales goals through new business sales, referrals and retention of
account relationship
• Maintain AOP (Annual Operating Plan) for the financial year i.e. to prepare and track product
(liability, assets and fees) wise
• Weekly/monthly reviews for outbound and as well as for inbound sales
• Prepare and review monthly activity calendar of outbound activities for BSM/SOs on a weekly
basis.
 • Ensure proper on-boarding of all new customers acquired
• Cross-sell of products (i.e. sales of 3 products per customer within 90 days of account opening)
with new and as well as with existing customers
• Conduct daily morning huddles to discuss daily plan and agenda for employees
• Track inflow and outflow of reports (like account closures, account opening, Fixed Deposit
renewals/closures etc.) and thus, daily business generation
• Maintain customer relationship through sourcing and on-boarding process
• Monitor DSR (Daily Sales report) on a regular basis
• Manage leads through SFA (software used for entering the generated leads)
• Segment the customer within the catchments of the branch to increase the Journal-Ledger base of
the branch
• Capability building and manpower management
• Mentor/Guide new joinees as well as existing branch employees
• Brief employees on their role and expectations from them
• Provide timely feedback to employees on a regular basis (structured feedback)
• Conduct workshops and training programs for the employees
• 10 staff team reporting wherein branch staff operations manager, cashier and sales inbound and
outbound are directly reporting to me.
Deliverables:

Achieve incremental targets for CASA, Fixed Deposits and loans, and achieve fee in terms of Mutual Funds,
Gold etc.
Maintain a healthy asset and liability book i.e., Journal Ledger growth
Customer Service:
a) Manage key branch relationships
b) Ensure wait time within permissible limits as per segmental service approach
c) Achieve customer service index scores target
d) Ensuring no escalations at branch and complaint handling Compliance and Risk Management :
a) Ensure operations, risk control and process adherence at branches
b) Ensure RBI audits, inspections
c) Maintain branch audit scores Branch Profitability:
a) Ensure Growth in NII (Net Interest Income) for branch
b) Increase fee income
c) Ensure OPEX optimization (to reduce operational cost)
d) Manage cost of cash holding at branch Brand Administration:
a) Adhere to standardized branch guidelines
b) Upkeep and maintain the branch (spic and span adherence to FIVE S norms)
c) Ensure availability of necessary infrastructure in branch Competencies:
1. Passion: Constantly raises the bar for self & team, has a strong execution bias, takes initiatives even
in the face of significant difficulties
2. Customer First: Leverages every customer interaction as an opportunity to make an impact,
consistently seeks to understand customer needs, is accessible and responsive
3. Compliance with Conscience: Own norms are aligned with Organizational code of conduct &
regulatory norms, consistently sets example by own conduct, Always checks on grey areas with
relevant authority.
 Previous Experience – 2.5 Years as Deputy Branch Manager at ICICI Bank

1. To work with operational excellence.

2. Achieved multifold targets for insurance product, wherein I have achieved 80 Lacs of insurance at
individual level for Rural branch and generate profitability of more than 10 Lacs in a single deal.
3. Providing Rural Business Credit business consisting of Crop Loans and Business Loans for generating
higher profitability for the branch.
4. My Branch also Ranked 1st in India in terms of operations parameters of the bank.
5. Ranked 1st in Gujarat Level throughout year and in Top 10 PAN India with among 1000 Branches.
6. To motivate my subordinates in a positive way.
7. Keeping close watch on the transaction.
8. Daily verification of records and inventories.
9. Weekly reconciliations.
10. Periodic report checking.
11. To discuss topics relating to operations in Daily Huddle.
12. Training to staff relating to new products and process.

Promoted as Deputy Manager Band II – 2 Year Experience in Customer Service Manager

1. Achievement of Monthly Operating Plan

2. Saving and Current and TASC Account Opening with Government and Institutional banking
3. Gaining CASA achievement as an Individual and achievements of incremental targets.
4. Customer Service Quality
5. Qualified for Gujarat Level Competency development programs.
6. Ranked among top 10 in Vadodara Region Level
7. Completion of Jewel Loan Branch Book incremental targets.
8. Workings for Limits for working capital for the customers.

On completion of 2nd year got grade promotion at ICICI Bank from DM1 to DM2 level

Past Experience – 2 Years Customer Service Manager

Current Responsibilities: To look after sale, Achieve my MOP (Monthly Targets), Ensure Best Customer
Service with monthly revenue generation of 1 Lac through sales of various products.

1. Got Ranking of 3rd from overall Gujarat and PAN India Ranking of 11th.
2. New Customer Sourcing – NCA Accounts with Attachment Products
3. Loans disbursement of Working Capital
4. Jewel Loan Disbursement
Academic Qualification

Year of Qualification School/University Specialization Grade/Percentage

Passing
Aug - 2015 Post Graduate Diploma Manipal University Banking 7.8
in Banking and Finance
2012-2014 Post Graduate Diploma Unitedworld School of Finance 6.85
in Management Business
Ahmedabad
2012 B.com Andhra University Commerce 7.93

2008 XII ( Science) CBSE Science 63.6%

2006 X CBSE - 64.8%

Summer Traning Experience

Company: IDBI Bank Limited Duration: April – June 2013

• Letter of Credit and Bank Guarantee assessment process.

• Working Capital Loan aspects of company, CMA and proposal is prepared.
• Understood Risk Rating aspects of an infrastructure company.
• Learned about various products and services of the organization.
• Leart procedures for Credit Appraisal note

Academic Achievements

• Article got published in Business Standard”Students Corner” for “Cracking down insitutes who admit
students not on mert but on financial consideration”.
• Got awarded as best presentee in Presentation of Summer Internship Projects among all students.
• Got Participated in IQ Contest of ICICI Bank and Headed Gujarat Zone 3rd among PAN India.
Extra Curricular Achievements

• Participated in Govt of Himachal Pradesh activity of White Water Rafting and Muntaineering in 8 th
Standard.
• Achived Tritiya Sopan Certificate from Bharat Scouts and Guides.
• Shortlisted for SSB (Indian Navy) as Logistics Officer.
• Volunteer in Many Events.
Hobbies

• Playing Flute & Piano

• Cricket

(Abhijeet Dhoble)