1.

2) ANECDOTES

• Mahesh Bhagwat, IPS- Allowed terminally ill girl to serve as

honorary commissioner of Police for a day to complete her dream.
• Kastubh Diwegaonkar, IAS-When disabled person was unable to
sit on chair he himself sat on floor along with them.
• Saurabh Sonawane, IAS- Doctor by profession; started treating
patients when there was shortage of doctors during CoVID
emergency.
• Aarif Sheikh, IPS-Launched a campaign ‘Amcho Bastar, Amcho
Police’.
• Tukaram Munde, IAS-Working with dedication and commitment
at every posting inspite of frequent transfers.
• Satyendra Dubey, IES-Exposed corruption involved in Golden
Quadilateral Highway construction project.
• E Sreedharan-Successful completion of challenging projects such
as Delhi Metro and Konkan railway.
• HarsshPoddar, IPS- His unique Youth Parliament Championship
has created some 2,00,000 young leaders against crime and terror in
18 districts of Maharashtra.
• Aruna Sundararajan, IAS- Significant role in development of e-
governance in Kerala.
Inspiring Civil • B Raghu Kiran, IRS- Utilised his own money and off-duty hours to
Servants develop an app GST Verify. Every time one shops/eats /buys, they
can simply check the bill and use the app to verify whether or not a
trader is authorised to collect the GST tax.
• TN Seshan introduced multiple reforms in the Indian free and fair
elections.
• Hari Chandana Dasari, IAS- Greater Hyderabad Municipal
Corporation (GHMC) spearheaded a ‘green’ revolution through
various plastic recycling initiatives-installed upcycled
furniture made from wastes in over 120 parks, housing and sanitation
projects that used recycled plastic tiles.
• Renu Raj, IAS-Raided illegal quarries owned by powerful men,
rescued abused and abandoned elderly people, cracked down on
illegal encroachments and reclaimed government land for the use of
marginalized communities.
• Aruna Sundarrajan, IAS-Played a significant role in development
of e-governance in Kerala.
• Vaibhav Singh-DFO of Rudraprayag in Uttarakhand is an inspiring
example of conservation by restoring Himalayan forests and
harvesting 10 million litres of rain water.
• Sudhakar Shinde, IAS-Installed an organic waste project in jail and
imparted skill training to the inmates of jail in bakery, bamboo craft
etc.

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 • Banda district administrationmade the district water positive
through involvement of the people.
Citizen • Indore continuously topped the Swachh Bharat ranking
Participation highlighting nexus of good between administration and citizens.
• Ambala district reduced the farm fires by 70% through effective
participation of citizens.
• Karur district administration provided bus service to a village
within four days of their demand.
• Garv app provided to monitor the rural electrification has led to
better monitoring and coverage of electricity for all.
• Social audit in Andhra Pradesh led to better quality food in mid-
day meal scheme.
Effective Public
• Kanpur District magistrate travelled in public transport bus as
Service
common citizen to get the first-hand experience of the services.
Delivery
• People’s plan in Kerala allowed to decentralize significant amount
to local government leading to better service delivery.
• Faceless assessment introduced by Income tax department.
• Citizen charter of Hyderabad metropolitan water supply board-
provision of payment of compensation as a token of commitment to
customers in event of failure to provide services.
• PRAGATI platform provide quick and effective grievance
redressal for citizens.
Grievance
• CPGRAMS for grievance redressal and ensuring probity.
Redressal
• SARATHI initiative by PCMC, Pune has around 98% positive
feedback for its quick response.
• Civil servants from Odisha holds open office on Wednesday where
any citizen can approach with their problems and get it resolved by
administrative departments.
Responsive • Integrated tribal development agencies (ITDA) for single-line
Administration administration of tribal areas set up by S.R Sankaran (IAS).
• BDO scorecards in Hazaribagh district in Jharkhand- assess the
performance of the BDOs in a transparent manner while taking into
account the officers’ self-assessment.
• Chesta Yadav (IAS) set up an all women library under Beti Bachao
Padhao Abhiyan for female empowerment.
• Sundargarh district administration decided to provide free
coaching of IIT and NEET to needy section for their better future.
Vulnerable
Sections • With efforts of P Narahari, Gwalior is a barrier free and disabled
friendly city.
• Atul Kulkarni as a ASP of Bhayander Thane emphasized on women
safety. Complaint boxes in every school and college so that women
can lodge anonymous complaints.

18
 • Churu district administration undertook ranking of Panchayats
to nudge them for open defecation.
• Haryana launches new Integrated Command and Control Center
under Karnal Smart city project to provide telemedicine through an
effective team of doctors, IT team and administrators.
• Ts-iPass (single window industrial project approval and self-
certification system) of Telangana government.Time Limits set for
Institutional
each approval varying from 1 day to a maximum of 30 days
depending upon on the complexity of the approval.
• Delhi Jal Board citizens charter highlighted the rates for tankers thus
targeting the tanker mafia.
•

m
P-Track: Online performance tracking system of Andhra
Pradesh government- Track, measure, review and improve the

co
performance of government departments.
• Armstrong Pamehad constructed 100km road in a hilly district

l.
through crowd funds.

ai
Innovation • Arunachal Pradesh Staff selection board led by secretary Santosh
gm
Rai with innovative use of modern technology has concluded
recruiting processes for several exams in record time.
• District collector of Bagalkot Karnatak has eradicated the child
3
marriage from the district through formation of teams of citizens for
99

Eradication of
awareness, monitoring and rescue operations.
Social Evils
• Ganjam district has been freed from child marriage through citizen
a1

participation.
• Kiran Bedi had fined the Prime Minister for parking in a no parking
kl

zone thus upholding rule of law at highest level.

hu

Rule of Law • Friendly Policing in Hyderabad by Mahesh Bhagwat (IPS).

• Smart policing along with Smart governance by Ashish Tiwari
is

(IPS, Uttar Pradesh).

st

• Dr. Guruprasad Mohapatra did his duties and arrange doxygen for
hospital during corona crisis despite himself being on the oxygen
ha

support.
• District collector of East Siang initiated rice for vaccine campaign
as

CoVID-19 and thus ensuring 100% vaccination of every adult.

Medicine • Katni administration has created a facility of 200 bed within 48
pr

hours during peak of COVID wave.

• Karnal administration utilized IT professionals, medical
practitioners and administration officials to provide tele medicine to
citizens.
• Paremswaram Iyer provided key inputs for theSwacch Bharat
Government Abhiyan and made it a global success.
schemes • Meghalaya brought a law to make social audit mandatory for
welfare schemes.

19
 • Bhagidari scheme of Delhi government-involving people’s
participation in governance.
• Aadhar payment bridge (APB) system uses Aadhar number to
electronically channelize the government benefits and subsidies into
beneficiary bank accounts.
• Arunachal Pradesh state PSC used technology to conduct timely
examinations for various posts.
• Delhi and Bangalore police are active on Twitter and Facebook.
• Karnataka right to services provide 108 basic services by using
technology in very limited time.
Use of • GPS tagging system to counter corruption in housing scheme.
Technology • E-attendance application (Lok Sewak app), Khandwa district-
ensured presence of Government officials at workplace thereby
leading to significant improvement in the quantum and quality of
work and facilitating their accessibility to the public.
• Municipal corporation of Delhi FB page accumulated more than
1500 complaints, most of which are resolved on priority.
• District administration of Khagaria, Bihar undertook initiative of
Nauka Par Tika (vaccines via boat) to provide vaccines in flood
Disaster
affected villages.
Management
• Operation Kuttanad by Mylavarapu Krishna Teja (IAS) saved the
lives of over 2 lakh people during floods in Kerala.

*****

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