(Ethics) Attitude

ATTITUDE Student Notes:
Contents
1. Attitude –Definition and overview ............................................................................................. 2
1.1. Meaning of Attitude ............................................................................................................ 2
1.2. Structure of Attitude ........................................................................................................... 3
1.3. Functions of Attitude .......................................................................................................... 4
1.4. Broad Classification of Attitude........................................................................................... 4
2. Some Other Specific Types of Attitudes ..................................................................................... 5
2.1. Attitude Towards Weaker Sections ..................................................................................... 5
2.2. Moral Attitude ..................................................................................................................... 6
2.3. Political Attitude .................................................................................................................. 7
2.4 Prejudice .............................................................................................................................. 8
3. Attitude Formation..................................................................................................................... 9
4. Attitude Change ....................................................................................................................... 10
4.1. Persuasion ......................................................................................................................... 10
4.2. Social Influence ................................................................................................................. 13
4.3. Emotions and Attitude Change ......................................................................................... 17
4.4. Consequences of Social Influence or Persuasion .............................................................. 19
5. Attitude’s Relation with Thought and Behaviour ..................................................................... 21
5.1. How does Attitude Influence our Thought and Behaviour? ............................................. 21
5.2. When Does Attitude Predict Behaviour? .......................................................................... 22
5.3 Why it is difficult to change behaviour in Indian society ................................................... 23
5.4. Future applications of behaviour change.......................................................................... 24
5.5. Let’s apply what we have learnt!!!!!!!!!!........................................................................... 24
6. UPSC Previous Years Questions ................................................................................................ 25
7. UPSC Previous Years Question Paper: Case Studies ................................................................. 26
8. Vision IAS Test Series Questions............................................................................................... 27
9. Vision IAS Test Series: Case Studies.......................................................................................... 35
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1. Attitude –Definition and overview Student Notes:
1.1. Meaning of Attitude

Attitude is the learned and enduring predisposition to behave, either favourably or
unfavourably, towards something. This something can be an event, a person, an object or
classes of such events, persons, or objects, respectively.
Few examples - Explanation of “half-full glass” i.e. a person’s attitude determines whether it is
half-full or half-empty. Another example when population of India was exploding, one set of
people looked at it as burden, while another set of people looked it as expansion of human
resource that can be capitalized for development.
Two different individuals make two opposite senses of the same target object. This is because
of the differences in their attitude.
Characteristics of attitude
• Attitudes are abstract constructs, not something we can directly observe. We are only able
to infer them from behaviour.
• It is lasting evaluation with respect to various social significant issue and events. It is always
serving some purpose.
• Attitude is acquired through the socialisation process. It may involve individual or groups.
• Attitude can be expressed both verbally and non-verbally.
• Attitude is important because it shapes people’s perceptions of the social and physical
world and influence overt behaviour. For example, attitude influences friendship and
animosity towards others, giving and receiving help, hiring of ethnic minority job
candidates, etc. More dramatically, attitudes are at the heart of many violent attacks,
including crimes against humanity.
• Attitudes change with experiences and knowledge as man is a ‘rational’ animal.
• A rigid or dogmatic attitude is not the same as a strong attitude. A strong attitude may
have been formed with knowledge and experience and be grounded in rationality, hitherto
oblivious to others

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Attitude is ambivalent Student Notes:

• People can also be conflicted or ambivalent toward an object by simultaneously holding
both positive and negative attitudes toward the same object.
• There is no guarantee that attitude will be the same for similar objects or events.
For someone who likes chocolates, he may at times eat them to satisfy the craving and at
other times choose not to eat for health concerns.
1.2. Structure of Attitude

The structure of attitude has primarily been understood through two models i.e. CAB/ABC and
MODE model, which can be seen as-
Criticism of CAB/ABC Model

• This model is not validated by empirical research. Clear distinctions between thoughts,
emotions, and behavioural intentions associated with a particular attitude cannot be
established.
• A criticism of this ABC view of attitudes is that it requires cognitive, affective, and
behavioural associations of an attitude to be consistent, but this may be implausible. For
example, despite having negative attitude towards people from some caste, our behaviour
is mostly driven by the situation.
Importance of CAB /ABC Model
• It reflects something more than just negative and positive evaluation of a particular object.
Thus, this ABC structure of attitude acts as a good basic model to understand attitude.
• Importantly, it helps to identify the source from where attitude is originating.
• This will be helpful in persuading someone to change attitude towards something.

1.3. Functions of Attitude Student Notes:
Attitudes serve various functions for the individual. These are broadly classified as:
1.4. Broad Classification of Attitude

When we talk of attitude, it is broadly in two manners- ‘attitude of’ and ‘attitude towards’.
Attitude of is the attitude of the subject in question- individual, society, institution,
organisation, etc. Attitude towards is the subject’s attitude towards any object- a person,
thing, institution, environment, etc. Hence, there can be many combinations of such types of
attitudes. For e.g.:
Civil Services as an institution may have democratic or bureaucratic attitude. Democratic
attitude is characterized by focus on goals/ends and treating citizens as stakeholders in the
governance process.
Bureaucratic attitude is characterized by focus on rules and processes rather than goals
(because elaborate and multiple rules make achievement of goals difficult, if not impossible).
Also, it is based on strict adherence to rules and hierarchy of the institution. As such, it treats
citizens as recipients of government services rather than as stakeholders. Environment,
Corporate and Political attitude can be other examples
As can be seen, attitude itself is broadly of three types: Positive, Negative and Neutral. These
are detailed in the infographic below-

Student Notes:
2. Some Other Specific Types of Attitudes

2.1. Attitude Towards Weaker Sections
A man’s character is most evident by how he treats those who are not in a position either to
retaliate or reciprocate. The way we treat people who are disadvantaged, poor or marginalised
is determined by the attitude we have towards poverty, deprivation, discrimination and other
factors that perpetuate such conditions.
A positive attitude towards such factors, counter-intuitively, implies empathy and caring nature
of the person. It signifies compassion towards weaker and marginalised sections. This attitude
is utmost desirable for public servants because of the immense powers they exercise for the
inclusion or exclusion of the marginalised.
Significance for Civil servant
• A civil servant is duty bound to enforce laws and implement policies, rules and regulations
in a manner which is not only ‘just and fair’ but also seen to be so by maintaining
transparency and acting without fear and favour. This should be done in the true spirit of
‘rule of law’ on which rests the democratic polity.

• He must be aware of the fundamental rights of the citizens enshrined in the constitution Student Notes:
and develop a proactive attitude of empathy to promote all round upliftment and
development of the weaker and downtrodden in the true spirit of ‘Sarvodaya through
Antyodaya’.
• Tolerance and compassion make a civil servant to lead with not only head but also heart.
They are the fundamental components of one’s character and of a positive relationship
which will is essential to meet the needs of weaker sections (who are most dependent on
public services).
For example, if a grievance redressal meeting was to be held for the differently abled in a
collectorate, an officer who has an empathetic attitude will ensure that proper arrangements
are made for accessibility such as having a ramp/elevator, etc.
Otherwise, there is no purpose of having such a meeting. Lack of this essential understanding
that develops through a positive attitude towards the weaker and marginalised sections leads
to inefficient and exclusionary public administration and service delivery, which may ultimately
lead to chaos and collapse.
2.2. Moral Attitude

Attitude, as defined earlier, is the enduring predisposition to behave, either favourably or
unfavourably, towards something. However, not every attitude is concerned with questions or
situations involving morality.
For e.g. a person’s liking or disliking towards apples or oranges has no question of morality
involved. But one may have moral considerations as far as being a vegetarian or a non-
vegetarian is concerned.
Similarly, a person may have a favourable attitude towards, say, transacting in cash rather than
electronically. There is nothing moral or immoral about it. However, if his motive to transact in
cash arises from his desire to hide his income from the government, then it has moral
connotation. Similarly, attitude towards democracy or say towards weaker sections will have
moral undertones.
Moral attitudes can, thus, be defined as those which are based on moral convictions of what is
“right” and what is “wrong”. It implies one’s reasoning about morality, his attitude toward
moral lapses (both on his part and by others too), and his behaviour when faced with moral
issues. Family, society, religion and education play important role in framing those moral
convictions.
How are moral attitudes shaped?
The determinants of the attitude are the same- Cognitive, emotional (affective) and
behavioural:
• Cognitive: It is the knowledge of ethical rules and judgments of what is good and what is
bad.
• Behavioural: It is the person’s actual behaviour, his response to situations involving ethical
considerations.
• Emotional: it involves the person’s feelings and conduct in reaction to situations that need
moral and ethical decisions.
Moral attitudes are strongly influenced by the society and culture. Religious beliefs, traditions,
folklore, myths, legends – all have an implicit messaging in them- about what is good and what
is bad. As such, they shape moral attitudes of people.
As such, moral attitudes vary over time and space. Similarly, they can also vary with
gender. Men, for example, may have a less negative attitude towards bribery than women.
Similarly, women may have more open attitude towards freedom to wear clothes of choice.

There are four qualities that are generally associated with having a moral attitude: Student Notes:
1. Reverence: It means deep respect. Having respect for others, their opinions and behaviour
is considered as a hallmark of a moral person.
2. Faithfulness: It means remaining loyal and upholding trust that someone poses in a person.
3. Veracity or truthfulness: Being truthful and honest is another quality associated with being
moral.
4. Goodness: It is a broadly encompassing character of a person consisting of qualities like
generosity, love, care, empathy, etc.
Significance or impacts of Moral attitudes
Human beings have a desire to be right and a desire to be liked. As such, attitudes towards
moral issues tend to be strong and are also expressed strongly. For example, a person may have
a very strongly negative attitude towards dishonesty or telling lies, so much so that he/she is
ready to risk personal relations for sake of being truthful.
Moral attitudes can be both facilitative and prohibitive. They facilitate actions such as helping
someone in need (altruism), social service, etc. Also, actions that are considered immoral are
discouraged such as adultery, stalking, cheating, etc.
As attitudes are closely linked to a person’s behaviour, moral attitudes help in facilitation of
moral behaviour as they help in arriving at morally correct decisions.
2.3. Political Attitude

Political attitude is the predisposition or liking/disliking towards a political issue. The way in
which we define an issue to be political can be diverse.
1) In a simpler sense, political attitude refers to attitude of people towards the political
system, parties or their ideology. A person may identify himself to be conservative, liberal,
centrist, or so on. Similarly, a political party may identify itself as such. However, these
attitudes are too vague to be analysed. Having a positive or negative attitude towards, say
presidential system or parliamentary system or dictatorship is too broad a category, and
thus vague.
2) In a wider sense, political attitude means attitude towards specific issues of public life. It
is better to delineate attitudes towards specific issues such as economy, employment,
women, inequality, caste system, voting pattern, etc. rather than combining them into one
broad category.
For example, a person associating himself/herself with a so called conservative party may
well have a tolerant attitude towards people of differing ideology. In fact, political parties,
especially in India, cannot be compartmentalised into right or left based on western
construct. No political party in India can take the position which is, even perceptibly, anti-
farmer or anti-labour. Hence, it is better to study political attitudes with regards to specific
issues rather than broad categories.
Various ways through which political attitudes are manifested– voting, social media posts,
newspapers articles, sloganeering.
Significance of Political Attitude
• It is political attitudes that determine how people participate in the political process, whom
they vote for, and what political parties they support. Many factors including - family,
religion, caste, ethnicity, and region – all contribute to the political attitudes and
behaviour.
• It has been argued that the development of political judgment represents a part of moral
development and that political and moral education is largely identical, especially when
seen from wider perspective.
• From this perspective, political culture determines the system of values in the society.
Whereas, from narrow connotation, political culture is a subjective psychological

phenomenon that appears in the process of interaction between individuals and the Student Notes:
political system.
2.4 Prejudice
Prejudice is a baseless and often negative preconception or Attitude toward members of a
group. it involves prejudgments that are usually negative about members of a group.
Prejudice can have a strong influence on how people behave and interact with others,
particularly with those who are different from them, even unconsciously or without the person
realizing they are under the influence of their internalized prejudices.
When people hold prejudicial attitudes toward others, they tend to view everyone who fits
into a certain group as being "all the same." They paint every individual who holds particular
characteristics or beliefs with a very broad brush and fail to really look at each person as a
unique individual.
Prejudice can translate into discrimination which has behavioral component –discrimination
in context of race caste class Gender are the most prevalent.
Some of prejudicial attitude and examples

Gender-Prejudicial attitude against women India
• The social stigma around working women, especially when the family does not desperately need
the money.
• Another area where discrimination and prejudice against women is evident is during meals.
Generally, women eat at last or in rural areas they eat whatever Is left. This discrimination result
into problem of malnutrition. Which again is root cause of many other social evils
• Third kind of prejudicial attitude with respect to women is the practice of ghunghat, or a Hindu
woman covering her head and face when in public or in the presence of men.
Racism –Many incidents of violence against the North eastern citizen and the Black especially from the
African countries are reported. Which is manifestation of Racial discrimination.
Caste discrimination –
• Many Incidents of Dalit students eating mid-day meals separately from other students at a primary
school.
• A Dalit groom in Rajasthan’s Madhopura village was prevented by members of the Jat community
from sitting on the mare, citing religious sentiments.
• Two Dalit men in the southern state of Tamil Nadu were killed by upper-caste Hindus after a Dalit
man sat cross-legged in front of them during a temple ritual
How the discriminatory behavior be curbed?

• Discriminatory behavior can be curbed by the law, but the cognitive and emotional
component are difficult to change. Hence, specific strategies required
• Knowing the cause and the source of the prejudice is important to curb the discriminatory
nature of prejudice
• Strategies will be effective if they aim at minimizing opportunities for learning prejudices
change such attitudes.
• De-emphasing narrow social identity. Individuals rather than considering themselves as
part of one social group must consider them as part of greater social identity like an Indian.
• Discouraging the tendency towards negative behavior among the victims of prejudice
which reinforces the Prejudice.
Way Forward
• Education and information dissemination for correcting stereotypes related to specific
target group.
• Increasing the inter group contact, which allows for direct communication.

• Removal of mistrust that might lead to discovering positive qualities of the group. Student Notes:
• Highlighting the individual identity rather than group identity, thus, weakening the
importance of the Group as the basis of evaluating an individual.
3. Attitude Formation
Attitude is learned, formed, can be changed, and be reformed. Learning can account for most
of the attitudes we hold. The study of attitude formation is the study of how people form
evaluations of persons, places, things, objects, matters and issues.
Unlike personality, attitudes are expected to change as a function of experience. In addition,
exposure to the 'attitude' objects may have an effect on how a person forms his or her attitude.
This concept was seen as the "Mere-Exposure Effect" (The mere-exposure effect means that
people prefer things that they are most familiar with).
According to some experts, people are more likely to have a positive attitude on 'attitude
objects' when they were exposed to it frequently than if they were not. Mere repeated
exposure of the individual to a stimulus is a sufficient condition for the enhancement of his
attitude toward it.
Attitude formation or learning is a lifelong process, as it is based on experiences we gather or
the lessons we learn from people around us. These people are the agencies of attitude
formation-

Student Notes:
4. Attitude Change
It refers to the process of modifying the undesirable attitude into a desired one. Here it must be
clear that desirable and undesirable are not value judgements about right or wrong. Desirable
for someone is good for them but may be considered bad by others.
Attitudinal change means changing someone else’s perception of what is right or wrong
according to our will. For example, Person X likes Windows operating system in laptop more
than Linux. Person Y wants to change the attitude of X because Y himself prefers Linux. This
does not say anything about Linux being better than Windows (i.e. a value judgement). This is
only a desire of Y. For him preference to Windows is undesirable, and therefore he desires to
change the attitude of X to his own liking. Since attitudes are learned, they can be unlearned,
relearned or changed too. Attitudes can be changed through persuasion or social influence.
4.1. Persuasion
It means the action or process of persuading someone or of being persuaded to do or believe
something. Persuasion is an umbrella term of influence, which can influence a person's beliefs,
attitudes, intentions, motivations, or behaviours.
It is a process aimed at changing a person's (or a group's) attitude or behaviour towards some
event, idea, object, or other person(s), by using written or spoken words to convey
information, feelings, or reasoning, or a combination thereof.

It is also an often used tool in the pursuit of personal gain, such as election campaigning, giving Student Notes:
a sales pitch, or in trial advocacy. It can also be interpreted as using one's personal or positional
resources to change people's behaviours or attitudes.
Persuasion can be classified as-
• Systematic persuasion is the process through which attitudes or beliefs are leveraged by
appeals to logic and reason.
• Heuristic persuasion on the other hand is the process through which attitudes or beliefs
are leveraged by appeals to habit or emotion.
Formation and change of attitude are not two separate things - they are interwoven. People
are always adopting, modifying or relinquishing attitudes to fit their ever changing needs and
interests.
Acceptance of new attitudes depends on who is the communicator, how the communication is
presented, how the communication is perceived by the message receiver, the credibility of the
communicator, and the conditions under which the knowledge was received.
Attitudes change can manifest itself as:
• A person receiving new information from others or media - Cognitive change
• Through direct experience with the attitude object - Affective change
• Force a person to behave in a way different than normal - Behavioural change
4.1.1. Functions that can be performed with Persuasion

The persuader needs to select a purpose that is realistic for his/her audience. Five general
purposes of persuasion are listed below.
1. Create uncertainty: When an audience is strongly opposed to the persuader’s view, the
best that may be possible for the persuader is to make the audience a little less certain
they are right, a little less comfortable with their current attitude.
2. Reduce resistance: If the audience is moderately opposed to the persuader’s position
but not closed-minded, the persuader may be able to reduce opposition to his/her view
and move the audience toward neutrality. While not expecting a reversal of views this
goal asks the audience to recognize the validity of opinions different from their own.
3. Change attitude: If the audience is not committed, especially strongly, to any attitude on
the topic this goal is appropriate.
4. Amplify attitude: If the audience is already moderately favorable to the persuader’s
view, he/she can design a message which will reinforce current attitudes in the audience,
help the audience resist appeals from opponents, and motivate the members of the
audience to become strongly committed to his/her position.
5. Gain behavior: When an audience strongly favors the persuader’s position, the logical
goal is to get them to act on their convictions.

We can further see the importance of message characteristics in the following way- Student Notes:
The success of any programme depends upon the level of involvement of all the relevant
stakeholders. Use of socially and culturally identifiable names gives a clear message of the
objectives of the programme – one of the principles of behavioural economics is that the
messaging needs to be clear and simple and aligned to a mental model.
This message is also manifested by appropriately using the power of name, as follows-
4.1.2. Steps in Persuasion Process

1. Establish credibility: Credibility grows out of expertise and relationships. A persuader needs
strong emotional characteristics and integrity. The need to listen carefully to other people’s
suggestions and establish an atmosphere where their opinions are valued.
2. Framing common goal with colleagues: Effective persuader must be adept at describing
the position in terms that illuminate the person’s point advantages that he/ she is trying
to persuade. It is a process of identifying shared benefits. This requires conversations to
collect essential information by asking thoughtful questions. This process will often prompt
to alter the initial argument or include compromises.
3. Reinforce positions with vivid language and compelling evidence: Persuasion requires
presentation of evidence — strong data in multiple forms (stories, graphs, images,
metaphors and examples). Persuaders need to make positions come alive by using vivid
language that complements graphics.
4. Connecting emotionally with audiences: Good persuaders are aware of primacy of
emotions and are responsive to them. They know how to maintain a balance between
professionalism and their own emotional commitment to the position they are advocating.
Their connection to their audience demonstrates both intellectual and emotional commitment
to their position. Successful persuaders cultivate an accurate sense of their audience’s
emotional state, and they adjust their arguments accordingly. Whatever their position, they
must match their emotional fervor to their audience’s ability to receive their message.
4.1.3. Effective Persuasion
Everyone is susceptible to being persuaded; persuasion is a process whose objective is to
change a person's attitude and/or behaviour towards an idea, event, person or an object.
Broadly speaking effective persuasion should have desirable source (having credibility),

desirable message characteristics (having fear, rational, and emotional appeals). In more detail, Student Notes:
persuasion to be effective must have following things:
1. Establish a common ground: The persuader should establish positive rapport with target
people. For example-Sabka Sath Sabka Vikas. Slogan used by Honorable prime minter to
Unite and establish Common ground
2. Point out the benefits: Persuader should highlight the major benefits of changed behavior
or attitude. However, the persuader should avoid trying to push for the change, as it will
make him look desperate.
3. Turn objections into strengths: Objections to change are natural but the persuader should
turn them into opportunities. For this he may agree with the prospect's objection and then
illustrate how it is easily overcome by the proposed change.
4. Commitment and consistency: Persuader should try to get the target section (prospect) to
believe in something small or take a small action first. Once committed, the prospect will
most likely agree to a larger idea later. This technique employs the fact that people tend to
behave in a consistent manner, once they take a stand, they will act in ways consistent to
the decision as a means of defending and justifying it. Rationality commands an innate
appeal to the human mind.
5. Use the reciprocity principle: The principle implies that when someone does something for
us, we feel obliged to return the favour. This may include appropriately rewarding the target
population for the changed behaviour/attitude. This helps in strengthening and sustaining
the change. For example –Just before election many political parties Before the end of
tenure release a lot of vacancy thus inciting the principle of reciprocity. Believing that youth
will vote for another tenure. Banning of liquor in several states to collect women votes.
6. Social proof technique: People tend to follow others (bandwagon effect) more so when
they don't have sufficient information to make the decision on their own. This technique
will involve you telling the target population that other people are getting benefits from the
suggested change, with empirical evidence. For this the persuader may invoke the examples
of some well-known personality. For example, in campaigning against female feticide in
Haryana we may invoke the
examples of some female
sportspersons who have won
laurels, S. Nehwal in Badminton,
or Kangana Ranaut in Bollywood
etc.
7. Scarcity: This involves letting
people know that they stand to
lose on a chance to get the
benefits out of the proposed
change. For example we often
see end of season or hoardings
like Hurry!!Limited offer.
4.2. Social Influence

Social influence occurs when one's emotions, opinions, or behaviours are affected by others.
Social influence takes many forms and can be seen in conformity, socialization, peer pressure,
obedience, leadership, persuasion.
Social influence can be defined as a change in behaviour caused by real or imagined influence
from others. The most effective social influence attempts to succeed in changing a person’s
attitudes and behaviour. But changing someone’s attitude is not necessary for social influence
to occur; all that’s required is behaviour change. Following are the three broad varieties of
social influence.

• Compliance is when people appear to agree with others, but actually keep their dissenting Student Notes:
opinions private. It is a change in behaviour but not necessarily attitude.
• Identification is when people are influenced by someone who is liked and respected, such
as a politician, guru, celebrity.
• Internalization is when people accept a belief or behaviour and agree both publicly and
privately.
Conformation
Why do we conform or attempt to conform to the expectation of others? There are two
psychological needs of human at play – our need to be right and our need to be liked. The
former is also called informational social influence and the latter is referred to as normative
social influence.
Informational influence (or social proof)-
• When a person is in a situation where they are unsure of the correct way to behave, they
will often look to others for clues concerning the correct behaviour.
• We conform because we believe that others' interpretation of an ambiguous situation is
more accurate than ours and will help us choose an appropriate course of action. It is an
influence to accept information from another as evidence about reality.
Social proof often leads not only to public compliance (conforming to the behaviour of others
publicly without Necessarily believing it is correct) but also private acceptance (conforming out
of a genuine belief that others are correct).
Social proof is more powerful when being accurate is more important and when others are
perceived as especially knowledgeable. For example The Swachh Bharat Mission (SBM) and
the Beti Bachao, Beti Padhao (BBBP) scheme are cases in point..People are more likely to stop
defecating in the open if their neighbours stop or are more likely to value their girl children if
that is touted as the social norm.
Normative influence
• Normative Influence is related with the need of an individual to be liked by others.
Human beings, being inherently social, desire companionship or associations. A group or an
association consists of people with some common interest. For a successful and healthy
atmosphere in the group, people try to blend in.
• They change their behaviour somewhat so that they are liked. This is a normative social
influence- normative meaning that how things ‘should be’, for e.g. Parents desire that
children should stay away from mobile phones. Hence, it is an influence to conform to the
positive expectations of others.
4.2.1. Summary of goals of social influence
To Choose Correctly
People often rely on two principles to help them choose correctly: authority and social
validation. Thus, they are more willing to be influenced by authority figures, on the one hand,
and similar peers on the other.
• Authority -One reason authorities are influential is that they are often experts, and, by
following an authority’s directives, people can usually choose correctly without having to
think hard about the issue themselves.
Social Validation
• Just as following an authority is normally a shortcut to choosing correctly, so is following
the lead of most of one’s peers. The choices of these others provide social validation for the
correctness of that choice.

• People are most likely to allow themselves to be influenced by others when they are Student Notes:
uncertain about how to respond in the situation—because when uncertainty and
ambiguity reign, people lose confidence in their own ability to choose well.
• When others share a consensus about the correct way to act, they are especially influential
to observers.
• In addition, observers are more likely to be influenced by others who are similar to them
and who, therefore, provide better evidence about what the observers should do.
• When choosing accurately is important, only uncertain individuals are more likely to follow
the crowd; those who are already sure of the validity of their judgments are less willing to
conform.
To Gain Social Approval
• People change in order to be more accepted and approved by their groups and to avoid
the social rejection that often comes from resisting group pressure for change.
• Injunctive standards of a group or culture inform people as to the behaviours that are
likely to get them accepted or rejected there.
• One such norm is that for reciprocity, which obligates people to give back to those who
have given first. Anyone who violates this norm risks social disapproval and rejection, which
makes people more willing to comply with requests of those who have provided an initial
favour or concession.
• The desire for social approval and a collective self-definition both increase one’s willingness
to submit to social influence in order to gain acceptance. But a tendency to go against
conventional norms of behaviour or even rebelliousness decreases one’s susceptibility to
social influence, especially when the influence is seen as threatening one’s freedom to
decide.
• Two features of a person’s social situation increase the motivation to go along to get along:
the appeal of the group or individual pressing for change and the public observability of
the person’s actions.
• Even strong group norms can be resisted when members feel that they have the ability to
withstand group influence or when members don’t feel highly identified with the group.

To Manage Self Image Student Notes:

• People can manage their self-images by yielding to requests for action that fits or enhances
their identities.
• Influence professionals can increase compliance by linking their requests to the values to
which people feel committed, especially when these values are prominent in
consciousness.
4.2.2 Successful case of the Beti Bachao Beti Padhao Scheme
The success of the BBBP Scheme demonstrates a powerful use of the insight on ‘social norm’ in
its 'Selfie with Daughter' initiative. This scheme was launched to address a highly imbalanced
child sex ratio in India. People’s attitude towards the girl child needed to change – people
needed to stop viewing girls as burdens and start celebrating them instead.
#SelfieWithDaughter- The selfie campaign showcased examples of parents around the country
who were doing exactly that. The celebration of the girl child quickly became the norm. Most
people wanted to conform, and more and more parents posted selfies with their girls. Started
by one proud father in a village in Haryana, the campaign went viral and #SelfieWithDaughter
became a worldwide hit.
Two elements enabled the campaign’s success: First, telling people what the norm is and
second, showcasing the thousands of other people who were acting in line with that norm.
The strategy addresses a cognitive bias called ‘failure bias’. The failure bias is the tendency to
focus on failures rather than successes, mostly because failures have greater visibility.
Because failures get the spotlight, people tend to think that failing is the norm, or at least that
failing is more prevalent than it really is. Therefore, in the context of BBBP, focus must be on

people who treat their girls fairly; this corrects the failure bias and makes the social norm of Student Notes:
fair treatment of girls unequivocally clear.
BBBP’s work is far from over, of course, as posting a selfie is not tantamount to subverting
entrenched orthodox mind-sets overnight, but its leverage of social norms is certainly a step in
the right direction
4.3. Emotions and Attitude Change

Appeal to emotional aspect of person is also used as a tool for attitudinal change. In fact,
emotion is a common component in persuasion and social influence. Research on attitude has
also highlighted the importance of affective or emotive components of the message.
The ABC model of attitude emphasises the three components- cognitive (i.e. what we perceive),
affective (how we connect emotionally) and behavioural (how we act). Emotion works hand-in-
hand with the cognitive process, or the way we think, about an issue or situation. Emotional
appeals are commonly found in advertising, health campaigns and political messages.
Recent examples include No-smoking health campaigns and political campaign advertising
emphasizing the fear of terrorism. By activating an affective or emotion node, attitude
change may be possible, though affective and cognitive components tend to be intertwined.
Please note that emotional attitude is different from appealing to emotion for attitudinal
change. Emotional attitude is merely an attitude developed primarily by emotion, for e.g.
attitude of parents towards children.
Appeal to emotion is the method to develop a desirable attitude. Emotions such as fear, joy,
anger, empathy, ridicule, etc. Instead of facts, persuasive language is used to develop the
foundation of an appeal to emotion-based argument.
For example, to motivate someone to stay fit or to quit smoking, one should not only cite
scientific evidence to prove the point but can also convince using the fear of deadly diseases
or the joy of a healthy life.
However, if appeal to emotion is made using wishful thinking (i.e. something that is pleasing
to imagine but not based on evidence or fact), then it becomes a logical fallacy. Only a
temporary change in attitude can be achieved with wishful thinking or appealing to flattery or
to hatred.
In future this can also lead to development of attitudes counter to what was desired. Hence,
appeal to emotion alone cannot be a sustainable basis for attitudinal change. Appreciation of
facts gives legitimacy to message and thus is a more enduring way to change attitude.
4.3.1. Successful case of Swachh Bharat Mission
The main elements of Swachh Bharat Mission which led to attitude change are-
Choice of date and symbol
• SBM, as a nation-wide cleanliness drive, was launched on 2nd October, 2014, the birthday
of India’s most revered ‘role model’ Mahatma Gandhi.
• The day was chosen to leverage the values propagated by him and thereby create a mass
movement on the lines of ‘satyagraha’ for a cleaner India.
• The symbol used for SBM invokes Gandhiji’s ideas.Behavioural Science emphasises the role
of context in influencing choices and decisions, which has been effectively adopted by the
SBM campaign.
Local Swachagrahi
• To initiate behavioral change in usage of toilets, more than five lakh swachhagrahis, foot
soldiers of the SBM, were recruited; the similarity with satyagrahis is intentional to

reinforce the message.As each village has at least one swachhagrahi, who is a local, these Student Notes:
swachhagrahis were able to leverage their social ties within their villages to effect change.
• People are more likely to listen to and emulate someone they know, which is why local
ambassadors of change are more effective in getting through to people than mass media
campaigns.
Community Based approach
• SBM relies on community-based approaches to sanitation. Behavior change techniques
such as Participatory Rural Appraisal and Community-led Total Sanitation induce people to
come together, appraise their community’s open defecation situation and plan the next
course of action.
• This makes sanitation a community-level concern rather than an obscure campaign of a
distant government. Non-conformers, therefore, find their act more visible to their
community. The fear of community scorn, or a desire to fit in, or both, have led many to
renounce open defecation.
Appealing to the Emotions

• SBM used yet another behavioural insight – that people internalize messages better when
these messages make them feel a certain way. Arcane concerns about hygiene and
disease appeal to few; it is natural that those who have defecated in the open all their lives
without consequence would fail to absorb the message that open defecation can have
deleterious effects.
• On the other hand, appealing to people’s emotions, for example by attaching a sense of
disgust to open defecation, has a better chance of moving people to change.

Student Notes:
4.4. Consequences of Social Influence or Persuasion

The outcomes of persuasion or social influence could be good, bad or ugly depending on the
modes of tactics, motives, and contexts in which they are employed. These are discussed
below:
4.4.1. Ugly Face of Persuasion
Ugly influencers Push and shove others into decisions. Their style leaves others feeling
powerless and resistant to innovation or change. It refers to situation where the motive of
persuasion may be utterly selfish. For example, the miss-selling of financial instruments, or
duping the customers by making false claims.
4.4.2. Bad Persuasion
Bad influencers might work hard to achieve legitimate and desirable goals, but lack the skills
to influence effectively. Their style causes people to feel they are being punished or cutting
through red tape, all to please someone who appears ineffective. In this case the motive is
genuine but the means are ineffective. For example, promoting family planning with forced
sterilisation, as happened during emergency period.

4.4.3. Good Persuasion Student Notes:

Good influencers get people to focus on an issue that is clearly and simply stated, finds out
what the emotional value of the issue is to the people involved, and seeks solutions that
satisfy the people who are needed to make the solution work.
Good influencers are effective because they create trust, which enables others to take risks.
Their habit of communicating, informing and including others builds loyalty among the target
population. They effectively use various kinds of appeal- rational, emotional, and fear.
For example, changing attitude against Untouchability should include invoking reason,
emotional appeal and fear of law.
4.4.4. Persuasion vs. Manipulation

The difference between persuasion and manipulation lies largely in underlying intent and desire
to create genuine benefit. The difference between Persuasion and Manipulation lies in:
• The Intent behind your desire to persuade that person,
• The Truthfulness and transparency of the process, and
• The Net benefit or impact on that person
Manipulation has negative connotation. It implies Persuasion with the intent to fool, control or
contrives the person on the other side of the conversation into doing something, believing
something, or buying into something that leaves them either harmed or without benefit.
It may also imply that you are concealing a desire to move them to your point of view in a way
that will benefit only you. And if this benefit were disclosed, that revelation would make the
other person far less receptive to your message.

5. Attitude’s Relation with Thought and Behaviour Student Notes:
5.1. How does Attitude Influence our Thought and Behaviour?

An attitude is "a relatively enduring organization of beliefs, feelings, and behavioural tendencies
towards socially significant objects, groups, events or symbols". Since, attitude also includes
pre-disposition to behave in certain ways, therefore our attitude can be regarded as the
predictor of our behaviour in relation to the attitude object.
This kind of enquiry includes to what extent, and under what conditions, do attitudes drive our
outward actions? What is the relationship between what we are (on the inside) and what we do
(on the outside)?
In the early days of attitude research, most investigators accepted as a given that human
behaviour is guided by social attitudes. It was assumed that attitude was the key to
understanding human behaviour. Moreover, early work with the attitude gave no reason to
doubt this assumption. Yet some researchers challenged this view. They argued that the
attitude–behaviour relation works the other way around, with our behaviour as the horse and
our attitudes as the cart and that people’s expressed attitudes hardly predicted their varying
behaviour.
Key Study: La-Pierre (1934)

Aim: To investigate the relationship between attitudes and behavior.
Method: La-Pierre travelled round American hotels with a Chinese couple, expecting to meet
discriminatory behavior, because of anti-Chinese feeling prevailing at that time. At the time prejudice
against Asians was widespread and there were no laws against racial discrimination. They visited 67
hotels and 184 restaurants. Six months later, after their return, all the establishments they had visited
were sent a letter, asking whether they would accept Chinese guests.
Results: They were only refused at one of the establishments they visited, and were generally treated
very politely. Of the 128 establishments which responded to the letter, 91% said they were not willing to
accept Chinese guests.
Conclusion: Attitudes do not always predict behavior. Cognitive and affective components of attitudes
are not necessarily expressed in behavior. Thus, the La-Pierre’s study shows that the cognitive and
affective components of attitudes (e.g. disliking Chinese people) do not necessarily reflect in their actual
behavior (e.g. serving them).
Thus, it is not true that attitude will always predict the behavior. According to some experts, it depends
on the strength of the attitude held.
Attitude Strength
The strength with which an attitude is held is often a good predictor of behavior. The stronger
the attitude the more likely it should affect behavior. Attitude strength involves:
Importance / personal relevance refers to how significant the attitude is for the person and
relates to self-interest, social identification and value. If an attitude has a high self-interest for a
person (i.e. it is held by a group the person is a member of or would like to be a member of, and
is related to a person's values), it is going to be extremely important. As a consequence, the
attitude will have a very strong influence upon a person's behavior. By contrast, an attitude
will not be important to a person if it does not relate significantly to their life.
The knowledge aspect of attitude strength covers how much a person knows about the attitude
object. People are generally more knowledgeable about topics that interest them and are likely
to hold strong attitudes (positive or negative) as a consequence.
Attitudes based on direct experience are more strongly held and influence behavior more
than attitudes formed indirectly (for example, through hear-say, reading or watching
television).

However, even strength of attitude alone can’t be the accurate predictor of our behavior, Student Notes:
therefore some experts have suggested the following factors responsible for determining the
attitude-behavior link. These are:
Accessibility:
It refers to the easy availability of the attitude to the mind of the attitude holder. It means
that the attitude holder is conscious of the “ACB” components
(Affection|Cognitive|Behavioural) of the attitude and therefore they immediately come to the
mind of the attitude holder.
Specificity:
Most people are not sure about their likings/dislikings about many things. If we do not have a
specific attitude towards something, it is prone to change, i.e. it is as yet weakly formed and
can be changed with little effort such as availability of new knowledge. Specificity here means
how specific an attitude do we have towards something. Having hazy or multiple attitudes
towards the something reduces their specificity. For example, political attitude towards an issue
can be fuzzy and change according to the group that we are in. This leads to a somewhat
confused behavior in that situation.
Congruence:
Continuing from specificity, congruence refers to the consistency among different components
of our attitude. If the knowledge component and affective component are inconsistent then our
behaviour would depend more on the situation than on attitude per se. The Mahabharata talks
about ‘Manasa, vacha, karmana’. The word manasa refers to the mind, vaachaa refers to
speech, and karmanaa refers to actions. These are used to describe the state of consistency in
behaviour of an individual. The motto ‘Manasa, Vaacha, Karmana’ is usually invoked to imply
that one should strive to achieve the state where one's thoughts, speech and the actions
coincide.
5.2. When Does Attitude Predict Behaviour?

In the earlier section we looked at how attitude influences our behaviour. Here we look at how
does attitude predict behaviour, i.e. what are the situations where we can predict a person’s
behaviour having the knowledge about his/her attitude. Researchers have discovered that
people are more likely to behave according to their attitudes under certain conditions. This is
particularly so when:
• Attitudes are a result of personal experience
• when one expects a favorable outcome
• when the attitudes are repeatedly expressed
• when one stands to win or lose something due to the issue under consideration
• when situational factors that contradict our attitudes are weak
• when we are aware of them, and
• When they are strongly held.
Our behaviour and our expressed attitudes differ because both are subject to other influences.
But if we could just neutralize the other influences on behaviour—make all other things equal—
then attitudes can predict behaviour fairly accurately. The following points explain in detail the
conditions under which people are more likely to behave according to their attitudes.
5.2.1. Strength of Attitude
One important condition for high attitude-behaviour consistency is that the attitude be strong
and clear. Strength of attitudes depends upon: personal implications; formed through direct
experience; highly embedded attitudes, that is, they are tied to other beliefs that people hold.

5.2.2. Stability of the Attitude Student Notes:

Stable attitudes that are easily remembered are more likely to predict behaviour than attitudes
that are less stable and not accessible in memory.
5.2.3. Accessibility of the Attitude
Attitudes that are more accessible to memory influence behaviour more strongly. A primary
factor that determines whether an attitude is accessible in memory is how frequently it is
expressed. Attitudes also become more extreme when they are expressed more frequently.
That is, the more opportunities you have to express an attitude, the more you come to regard
that attitude as important to you.
5.2.4. Salience of the attitude
Salience is the quality of being particularly noticeable or important, i.e. prominent. In most
situations, several different attitudes may be relevant to behaviour. Salience is particularly
crucial when the attitude is not a very strong one.
Saliency refers to the fact that not all of a person's beliefs stand out with equal prominence in
his cognitive field. He may be more acutely aware of certain of his beliefs than others, they may
enter his thoughts more readily, they may be more frequently verbalized--they are, in a word,
salient.
Suppose a person is asked to name the things that "come to mind when you think about
buying…”. The order in which a person names those things reflects the salience. Please note
that salience is not perfectly synonymous with importance. But salience of attitude towards a
particular object is a considered a decent predictor of behaviour.
5.2.5. Affective vs. Cognitive Aspects of an Attitude
Some attitudes depend heavily on cognitions to back them up, that is, beliefs about the attitude
object. Other attitudes are more affectively based, dependent on the positive or negative
feelings or emotions that a person associates with an attitude object.
Making the affective component of the attitude more salient increases the influence of the
affective component over behaviour, whereas making the cognitive component more salient
makes the cognitive component the stronger determinant of behaviour.
However, when the cognitive and affective components of an attitude are consistent with each
other, it does not matter which is made more salient: both will be highly correlated with the
behaviour when either is made salient.
5.3 Why it is difficult to change behaviour in Indian society

• India has one of the oldest cultural traditions in the world. Over centuries, Indians have
developed many strong beliefs and practices. For Example, due to a deep-rooted affinity
for cleanliness, Indians are largely uncomfortable about having a place of defecation close
to the kitchen.
• Hierarchy is an integral facet of Indian society. Age-old caste systems to present-day factors,
such as income and education levels, have reinforced the hierarchical structure.
• In many cases, wrong behavior is now the social norm. The normal human tendency is to
follow the behavior of the majority. So, most behavioral change initiatives in India, which
will involve establishing a minority behavior as a social norm, is not going to be an easy
task.
• The biggest barrier to behavioral changes in India is that the common citizen does not have
an emotional connection with the chief change agent—the government. Governments are
considered corrupt and inefficient. Many citizens do not consider cheating the government
a mistake because in their minds, cheating a corrupt person is justified.

5.4. Future applications of behaviour change Student Notes:
5.4.1. Transforming Gender Equations: From BBBP to BADLAV (Beti Aapki Dhan
Lakshmi Aur Vijay Lakshmi)
• While the BBBP campaign has helped, gender inequality needs a revolutionary campaign.
Our scriptures worship women as the embodiment of Shakti and exhort, that societies
where women are respected prosper.
• Campaign must draw on cultural and social norms because they affect behaviour so
crucially in India.
• Therefore, this campaign can be labeled BADLAV (Beti Aapki Dhan Lakshmi Aur Vijay
Lakshmi) to represent the 'change' towards gender equality. By drawing on the imagery of
the forms of Goddess Lakshmi that symbolises wealth (Dhan Lakshmi) and victory (Vijay
Lakshmi), the message of treating women as the forms of Lakshmi needs to be emphasized
5.4.2. From Swachh and Ayushman Bharat to Sundar Bharath
A strong way to reinforce behaviour is by getting people to pre-commit to a certain course of
action.
Reflection session
• SBM swachhagrahis may use this strategy to make people pre-commit to sanitation goals.
Further, the swachhagrahis may also assist people in assessing themselves periodically, say
once a month.
• An assisted Rflection session in the community or on a one-on-one basis with the local
swachhagrahi can prompt people to think about whether they acted as planned and how
many times they detracted.These reflection sessions should culminate in a commitment
about how people plan to act in the near-term future – whether they will refrain from open
efecation next month or not.
Making people to realize Tangible outcome
• A swachhagrahi may disseminate information about the incidence of sanitation-related
illness in her village and how this rate has improved after the adoption of sanitation
practices.
• When people realize the tangible outcomes of their actions, they are more likely to
sustain their behaviour. This is of tremendous importance for SBM because it relies on a
sustained change in behaviour, not a one-time change. To drive the point
home,swachhagrahis may also help individual households reflect on the incidence of illness
in their own families in, say, the last six months or since the time they quit open
defecation.
• If people find that their health outcomes are better after adopting the new practice, they
are likely to persist in that practice.
5.5. Let’s apply what we have learnt!!!!!!!!!!

5.5.1. Case 1
You are the engineering manager for the Road Commission with a primary responsibility for
district road safety. At least 1 person has died along a given stretch of road each of the last 7
years by crashing into a roadside tree. Many other accidents have occurred. Two law suits
were filed regarding the unsafe segment of the road, but were dismissed because the drivers
were exceeding the 45 mph speed limit. You recommend that the road be widened, resulting
in cutting down ~30 old trees. Environmental groups protest, and file a petition signed to 150
people to save the trees. Public debate falls on both sides of the issue.
“Discuss how you will proceed at this point.”

Societal values: A variety of societal values pertain to this situation. Society values human life, Student Notes:
so this would favour widening the road and sacrificing the trees. Society also values following
the law. Since it can be argued that people in the accidents were speeding, and therefore
violating the law, perhaps leaving the road is fine.
Steps that I will follow
1. First, I would hold a public meeting to inform public. It should be noted that minimum no
of people on the petition is a small fraction of persons affected (up to 60,000 in town, so
there could be a silent majority in favor of widening the road). Explain why technically the
best solution is to widen the road.
2. The district should widen the road and remove trees from the right-of-way for optimal
safety.
3. The district should consider relocation of the displaced trees to other public property (a
park, etc).if possible and plant double the number of trees.
This solution accommodates both public safety which is a human ethics and environmental
preservation, part of environmental ethics.
5.5.2. Case 2
In the past month one of your employees has shown a major decline in performance when
dealing with citizen redressal. Though this decline has been on-going for the past six months it
was particularly sharp during the course of the last month and you receive a lot of complaints In
addition, she started coming in late, seeming very frustrated with her work. Her frustration is
influencing the atmosphere in the office as she is a popular employee and has been working for
the company for the past two years.
The following are the course of Action that will be taken by anyone depends on his
personality/character and values he holds and organisational Values. What will you choose
and justify the answer.
1. I call her for a talk and try to get down to the source of the problem. I explain that this
behavior is bad for all who are involved, including her. I express my true will to help her
with this rough patch in the condition that she works with me and not against me.
2. Demotion is the most appropriate solution. I replace her and assign her with back office
tasks. Employees are being measured by accomplishments and if she doesn't make the
requirements then I don't have a choice. In addition she is a respected worker in the staff
and I have to stop her from deteriorating all the other employees.
3. I call for a staff meeting to talk about the negative atmosphere and make sure that the
employee is not there so that there won't be any rejections.
4. She has been working for the past two years. Everyone has periods that are not the best
and part of my job is to be sensitive when it is called for and "cut her some slack" on this
one.
6. UPSC Previous Years Questions

1. What factors affect the formation of a person's attitude towards social problems? In our
society, contrasting attitudes are prevalent about many social problems. What contrasting
attitudes do you notice about the caste system in our society? How do you explain the
existence of these contrasting attitudes? (2014)
2. Two different kinds of attitudes exhibited by public servants towards their work have been
identified as bureaucratic attitude and the democratic attitude. (2015)
3. Distinguish between these two terms and write their merits and demerits. (2015)
4. Is it possible to balance the two too create a better administration for the faster
development of our country? (2015)

5. How could social influence and persuasion contribute to the success of Swachh Bharat Student Notes:
Abhiyan? (2016)
6. Our attitudes towards life, work, other people and society are generally shaped
unconsciously by the family and the social surroundings in which we grow up. Some of
these unconsciously acquired attitudes and values are often undesirable in the citizens of a
modern democratic and egalitarian society. (a) Discuss such undesirable values prevalent in
today’s educated Indians. (b) How can such undesirable attitudes be changed and socio-
ethical values considered necessary in public services be cultivated in the aspiring and
serving civil servants? (2016)
7. Young people with ethical conduct are not willing to come forward to join active politics.
Suggest steps to motivate them to come forward. (2017)
7. UPSC Previous Years Question Paper: Case Studies

1. You are aspiring to become an IAS officer and you have cleared various stages and now you
have been selected for the personal interview. On the day of the interview, on the way to
the venue you saw an accident where a mother and child who happen to be your relatives
were badly injured. They needed immediate help. What would you have done in such a
situation? Justify your action.
2. In our country, the migration of rural people to towns and cities is increasing drastically.
This is causing serious problems both in the rural as well as in the urban areas. In fact,
things are becoming really unmanageable. Can you analyze this problem in detail and
indicate not only the socio-economic but also the emotional and attitudinal factors
responsible for this problem? Also, distinctly bring out why— Educated rural youth are
trying to shift to urban areas; Landless poor people are migrating to urban slums; Even
some farmers are selling off their land and trying to settle in urban areas taking up petty
jobs. What feasible steps can you suggest which will be effective in controlling this serious
problem of our country?
3. You are the Sarpanch of a Panchayat. There is a primary school run by the government in
your area. Midday meals are provided to children attending the school. The headmaster has
now appointed a new cook in the school to prepare the meals. However, when it is found
that cook is from Dalit community, almost half of the children belonging to higher castes
are not allowed to take meals by their parents. Consequently, the attendance in the schools
falls sharply. This could result in the possibility of discontinuation of midday meal scheme,
thereafter of teaching staff and subsequent closing down the school. (20 Marks) (250
Words) (a) Discuss some feasible strategies to overcome the conflict and to create right
ambiance. (b) What should be the responsibilities of different social segments and agencies
to create positive social ambiance for accepting such changes?
4. You are recently posted as district development officer of a district. Shortly thereafter you
found that there is considerable tension in the rural areas of your district on the issue of
sending girls to schools. The elders of the village feel that many problems have come up
because girls are being educated and they are stepping out of the safe environment of the
household. They are the view that the girls should be quickly married off with minimum
education. The girls are also competing for jobs after education, which have traditionally
remained in boys’ exclusive domain, adding to unemployment amongst male population.
The younger generation feels that in the present era, girls should have equal opportunities
for education and employment, and other means of livelihood. The entire locality is divided
between sexes in both generations. You come to know that in Panchayat or in other local
bodies or even in busy crosswords, the issue is being acrimoniously debated. One day you
are informed that an unpleasant incident has taken place. Some girls were molested, when

they were en route to schools. The incident led to clashes between several groups and a Student Notes:
law and order problem has arisen. The elder after heated discussion have taken a joint
decision not to allow girls to go to school and to socially boycott all such families, which do
not follow their dictate. (250 words) (25 Marks)
(a) What steps would you take to ensure girls’ safety without disrupting their education?
(b) How would you manage and mould patriarchic attitude of the village elders to ensure
harmony in the inter- generational relations?
5. You are the heading the rescue operations in a area affected by severe natural calamity,
thousands of people are rendered homeless and deprived of food, drinking water and other
basic amenities. Rescue work has been disrupted by heavy rainfall and damaged to supply
routes. The local people are seeding with anger against the delayed limited rescue
operations. When your team reaches the affected area, the people there heckle and even
assault some of the team members. One of your team member is even severely injured.
Faced with this crisis some team member plead with you to call off the operations freeing
threats to their life.
In such trying circumstances, what will be your response? Examine the qualities of a public
servant which will be required to manage the situations.
Suppose the Government of India is thinking of constructing a dam in a mountain valley
bond by forests and inhabited by ethnic communities. What rational policy should it resort
to in dealing with unforeseen contingencies?
6. It is a State where prohibition is in force. You are recently appointed as the Superintendent
of Police of a district notorious for illicit distillation of liquor. The illicit liquor leads to many
deaths, reported and unreported, and causes a major problem for the district authorities.
The approach till now had been to view it as a law and order problem and tackle it
accordingly. Raids, arrest, police cases, and criminal trials – all these had only limited
impact. The problem remains as serious as ever.
Your inspections show that the parts of the district where the distillation flourishes are
economically, industrially and educationally backward. Agriculture is badly affected by poor
irrigation facilities. Frequent clashes among communities gave boost to illicit distillation. No
major initiatives had taken place in the past either from the government’s side or from
social organizations to improve the lot of the people.
Which new approach will you adopt to bring the problem under control?
8. Vision IAS Test Series Questions

1. Explore the reasons behind morality having little effect in regulating the attitude of
nations towards one another?
Answer:
Ethical decision-making can be more challenging for international relations than local
operations. It means morality has little effect in regulating the attitude of nations.
Some of the reasons are:
• Formulating foreign policies is the responsibility of governments. Thus moral
consideration in the foreign policy depends on the government, not on an
individual or the citizenry at large (though in well functioning democracies the will
of the people is usually expressed by the government).
• The government is an agent, not a principal. Its primary obligation is to ensure the
interests of the society it represents, not to the moral impulses that individual
elements of that society may experience.
• Nation states are usually concerned with their military security, territorial unity and
integrity, and the well-being of their people. With these and other priorities,
morality usually takes a backseat.

• The unavoidable necessities of national existence are rarely subject to classification Student Notes:
in terms of "good" or "bad".
• There are no internationally accepted standards of morality to which any
government could appeal if it wished to act in the name of moral principles.
• Culture-driven ethics vary between nations, making it difficult for policy makers of
one nation to adhere to a strict code of ethics for itself, while dealing in the
international arena.
• Ethical dilemma occurs when foreign policy makers must decide whether to
commit an act that is ethically unacceptable in the home country, but expected and
necessary in the other country.
• If the ethics behind foreign policies will have diminishing or no resonance in the
societies they are applied, in or to, their effect will be perverse.
2. "Those who say religion has nothing to do with politics do not know what religion is".
Explain. Further examine the role of religion in formation of political attitude in the
Indian context.
Approach:
This is the quote given by Mahatma Gandhi, which underlines the importance of
religion in shaping political and moral attitude of people. The answer can be framed in
the following manner:
• Elaborate the statement and its assumptions in detail.
• Discuss how religion played an important role in shaping political attitude in India.
Answer:
Partition of India on communal lines and existence of political parties adhering to a
particular religious ideology are examples and validation of the above quote by
Mahatma Gandhi. In a developing society, like India, where tradition coexists with
modern practices, religion still plays a very important role in the distribution of power
in society. Hence, the idea that politics is immune from religious ideas is tantamount to
ignorance about the powerful role religion plays in the socio-political life of Indian
society. It can be said that religion still fundamentally shapes political attitude of a
large section of people in India.
Though there are various factors like family, caste, ethnicity, region, occupation which
determine general political attitude of people, in the Indian context religion has
historically played a very fundamental role. Various underlying causes for this condition
are:
• Inspite of diverse social composition, numerical dominance of one religion with
respect to various minority religious communities made religious identity important
in socio-political life.
• During colonial times religious identities were reinforced to divide the society on
religious-political lines, since then religion has become important social force in
political landscape of India.
• Religion provides the ethical framework of the society which also shapes the
political actions e.g. banning of beef, role of women in society.
• Religious identities are easier to mobilize for political ends as they are primordial
and resonates with masses.

3. “Persuasion makes society work smoothly while physical coercion grinds it to a halt”. Student Notes:
Giving examples, compare the effectiveness of persuasion as an influence tactic vis-a-
vis coercion in bringing change in society. In what ways persuasion can be used by
civil servants to remove social evils existing in society?
Approach:
The basic theme of the question is to compare the importance of persuasion vis-à-vis
coercion to influence others and bring change in society. The answer can be framed in
the following manner:
• In brief define persuasion and coercion.
• Citing examples examine the conditions under which persuasion proves to be
better tactic vs coercion.
• Thirdly, suggest some ways/measures through which civil servants can use
persuasion to remove certain social evils.
Answer:
Our thoughts and actions are influenced by other people, whether we are passively
observing their behavior or actively complying with their requests. In everyday life we
use persuasion to convince people to either fulfill our needs or to alter their thoughts
and beliefs. Thus, Persuasion is a conscious attempt to change the attitude/belief of
others. It attempts to win ‘the heart and mind’ of the target and influences a person’s
attitude, intention, motivation or behavior. Coercion on the other hand is the action or
practice of persuading someone to do something by using force or threats. It implies
that the act is committed against the will of the person.
Effectiveness of Persuasion over Coercion:
• Persuasion relies on understanding and changing the hearts and mind. It focuses
on the need voluntarily change peoples’ belief or action. Coercion on the other
hand, employs threat power, punishment so that a person feel compelled to act
accordingly/involuntarily.
• Persuasive tactics include inspirational appeals, consultation and collaboration
which are democratic ways to bring change in society. Those being persuaded feel
involved and intrinsically motivated to take a particular action. Whereas, Coercion
makes a person accept change in a forced, imposed and undemocratic way.
• Although the process of persuasion may take more time, it is less likely to lead to a
cycle of retaliation or revenge. Persuasive means are likely to remain more durable
and result in greater productivity. Whereas, when bullied into submission, it is
human nature to fight back and break away at the earliest opportunity.
Example: To change peoples’ mind to adopt family planning measures in order to
control population, persuasion is a more effective technique than coercion because
adopting family planning methods affects socio-cultural and religious sentiments of
different communities in the society. If coercion is used, many would retaliate (as was
evident in 1976-77, when Family control measures were forced onto people, ignoring
their socio-cultural and religious sentiments).
Ways in which Persuasion can be used by Civil Servants:
• The civil servants at all levels of government exercise substantial discretion and
authority, and often have a significant impact on the lives of individuals. They
influence how policies are developed, taxes are spent and services are delivered.
• If Rational/Logical Persuasion is used by presenting the facts and laying out an
argument which generally includes emphasizing the positive benefits of a course of
action by providing data, facts, etc., then it would serve a better strategy to bring

change in a person’s attitude- Example-‘Swachch Bharat Abhiyan’– use of Student Notes:

awareness to bring about a collective community behavioural change. Also, to
increase sensitivity towards dwindling sex ratio, if its implications on society overall
is shown through facts, datas and reports and its effect on future prospects of
marriage and security of girls per se then it would have a more long lasting effect
than coercive tactics.
• If all the stakeholders of society are consulted like Civil Society, NGOs, Religious
groups, Youth, elderly, women organisations, etc in a district/state, the civil
servants can reach to a more mutually consented decision on a particular course of
action to bring change in society- eg. Promoting innovative techniques like “Selfie
with daughter” to change peoples’/ family’s attitude whenever a girl child is born.
4. Social media has played a key role in influencing political opinions and social
attitudes in India. Comment.
Approach:
• Briefly define the term 'social media' and it’s current relevance in day to day lives.
• Highlight the positive/negative role played by social media in influencing political
opinions and social attitudes in India.
• Way forward.
Answer:
• Social media denotes a group of Internet-based applications which allow people to
create, share or exchange information, career interests, ideas, and pictures/videos
in virtual communities and networks. Social media platforms such as Facebook,
Twitter, WhatsApp and Instagram are being accepted as the fifth pillar of media
after print, TV, digital and radio and tend to provide news faster than most news
channels today.
Role of social media in influencing political opinions
• Outreach: Social media allows politicians and political parties a method to connect
directly with people at a reduced cost and greater reach than traditional media. For
instance, during 2014 Delhi Legislative Assembly elections, Delhi had 13 million
registered voters this election, out of whom 12.15 million were online, making
digital platforms the most effective engagement tool for party workers.
• Communication: It helps politicians interact with citizens, seek feedback and weigh
public opinion. Example, Twitter gives political organisations the ability to broadcast
information on a worldwide stream, join any ongoing debates and discussions and
have a two-way interaction with the public during political processes and
campaigns.
• Campaign management: Political campaigns leverage a wealth of information or
analytics about the people who are following them on social media, and customize
their messages based on selected demographics to manage the image of the
candidate. According to Internet and Mobile Association of India (IAMAI) report,
Facebook had a tremendous impact over the results of the polls in 160 of India‘s
543 constituencies in the last General elections.
• Polarisation: Social media has also become a new battleground, where political
parties leverage the pervasive nature of these platforms for their own advantage.
Many anti-social elements turn to social media for spreading hate campaigns and
support communal events, thus polarising the elections.

Role of social media in influencing social attitudes in India Student Notes:

• Opinion building- It has eliminated the spatial difference between people &
allowed faster & more equitable flow of information about different socio-
economic topics. For instance, the role played by 'Facebook reporters'- living in the
enclaves of India in Bangladesh fighting for their cause.
• Social Reforms- Eminent personalities taking to social media platforms to broadcast
the importance of Swachh Bharat, kick started a new revolution for achieving Clean
India. Various online surveys, audio-visual campaigns and ideas infused new energy
among the masses and moulded their attitudes.
• Humanitarian campaigns- Twitter and Facebook proved an invaluable tool for
those involved in disaster relief efforts, posting up to the minute reports on
tsunami alerts, altered train schedules, emergency numbers and shelters. This
changed the attitudes of people in positive way and created a bandwagon effect
among people who wanted to reach out to the survivors.
• Misuse of Social Media-On the other hand, social media has also been used a
means to achieve wrong gains. The increased instances of misinformation (mass
exodus of people in Bengaluru hailing from North East), false opinion building,
virtual information wars among countries, hate and bully campaigns etc. depict the
narrow mindedness of some of the social media users.
Social media is here to stay. Given the reach, frequency, interactivity, usability,
immediacy, and permanence of social media, it becomes imperative to check its use for
malicious activity & ensure it serves the purpose of equitable access to correct
information.
5. It does not take long for conflict to turn violent when deep seeded prejudices and
discriminatory attitudes are not addressed. Discuss in the context of communal and
caste-based violence in India. What role should the state play in this context?
Approach:
• Briefly discuss about the caste and communal based violence and discrimination in
society and explain the meaning of prejudice.
• Highlight how it develops and its role in such violence and discrimination.
• Discuss the steps that must be taken to reduce prejudices.
Answer:
The very strength of Indian society which lies in its diversity, sometimes become its
main fault line dividing the society, ultimately leading to discrimination and even
violence. Though it was expected that with the urbanisation and increasing
technological and economic development, communal and caste identities would be
diluted, but this does not seem to be the case. Evidence can be provided for both
dilution of such ascriptive identities as well as their strengthening.
The instances of caste and communal violence are generally based on strong prejudice,
irrational beliefs and preconceived notion about other group. As a result, members of
one community perceive threat, harassment, fear and danger from the members of the
other community. Consequently, the response to the threat is mostly ignorance of the
other and sometimes hatred leading to violence.
In India these prejudices get strengthened because of the following factors:
• Legitimising discrimination through history, folklore and perception. For e.g. the
event of partition still incites deep emotions among many people; discrimination of
people from lower castes has many references in historical texts and thus derives
some sort of sanction.

• Separatesettlements result in lack of inter-group contact and communication,that Student Notes:

strengthens in-group and out-group classification.
• Fomenting of insecurities and fear by vested interests by providing misinformation
about the aims of other group.
• As multiple groups compete for same resources, so in order to maintain legitimacy
and their dominance, socio-economically powerful group brandishes other as
incompetent.
• To prevent ascendancy of other groups, opportunists try to incite the negative
emotions in the people so as to serve their narrow motives by orchestrating
communal incidents, thus ultimately strengthening the prejudices.
Although the constitution of India explicitly bars discrimination by the state on grounds
such as race, religion, caste, place of birth and sex, as well as prohibits untouchability,
still discrimination is practices at a personal and community level. The state should thus
take appropriate steps to minimise conflicts that may arise due to cultural separation by
bridging the cultural divide. These include:
• At the preventive level, the state should mitigate long held prejudices by promoting
meeting of members of different sections in a free environment. For example,
cultural meets and community dinners on the occasions of different festivals. This
corrects the misinformation that one group holds towards the other group.
• In cases of discrimination or violence, state should not only do justice but ensure
that justice has been done.
• Caste and communal based politics must be checked through strict enforcement of
section 123 of RPA, 1951 and strengthening Model Code of Conduct.
• Motivating people to fight against their common enemy like poverty, illiteracy,
unemployment and pollution etc.
• Education system should be oriented towards inculcation of constitutional and
human values amongst children.
• Review of the training programs for the police forces with a view to inculcating in
them, the attitudes of secularism and communal harmony.
Yet, state alone can’t ensure social harmony; the responsibility lies with the public and
their individual conscience. It is the duty of every citizen to inculcate the feeling of
bonhomie towards other sections and rise above narrow interests and short term goals
and build a strong and united country.
6. While on the one hand, some state governments have implemented alcohol
consumption prohibition laws, it is permitted in other states. Debates around this
issue often involves aspects such as individual rights, cultural attitudes and social
welfare. As a teacher you need to explain the key issues involved to a young audience.
What are these? How would you conclude the lecture?
Approach:
• Discuss reasons for introduction of alcohol prohibition.
• The question mentions three aspects i.e. individual rights, cultural attitudes and
social welfare. Build on these while explaining the key issues associated with
alcohol prohibition.
• Conclude persuasively to emphasize on the points made above. One’s stand may
differ from that presented in this model answer.

Answer: Student Notes:

The ill effects of consumption of alcohol are well documented. Deterioration in health
of the person concerned is just one aspect. It is well established through studies that
incidents of domestic violence, road rage and accidents, gambling, indebtedness and
theft are more common in an inebriated state. This has led various state governments
in India to prohibit alcohol from time to time with varied level of success. However
owing to vast socio-economic differences across states and federal nature of our polity,
a pan India ban on alcohol seems difficult to implement. Moreover, with people
ascertaining consumption of alcohol as a right when we are moving towards a rights
based framework governing individual-state relationship, it becomes even more
difficult to convince people for a complete ban on alcohol.
A teacher, being a strong agent of influence, should present various dimensions of
alcohol prohibition in a structured way, which may help the young audience to form a
well informed opinion about the subject. The key issues include:
A. Individual rights
Prohibition restricts dietary habits of citizens and their right to choose. Prohibition
should not be justified citing its possibility of being misused alone. In the times
when authority to make decisions is being decentralised, it becomes natural to
question the logic behind government prescribing a blanket ban. To a certain
extent, it does undermine the citizen’s ability to make a well-informed decision.
B. Cultural attitudes
In some cultures, alcohol is a means to socialize and celebrate . For example,
alcohol drink made from rice is popular in certain parts of Assam as is palm based
drinks in various parts of the country. tribes in central India also use alcohol brewed
from locally available grains in their celebrations. Blanket prohibition overlooks
these societal aspects. However even a wide acceptance alone cannot be the
reason to legitimize something and overlook some of its associated fallouts.
C. Social welfare
A developing country like India needs interventionist policies for the social and
economic well-being of its citizens. Article 47 of Indian Constitution directs State to
prohibit consumption of intoxicating substances, except for medicinal reasons.
Mahatma Gandhi was also one of the vocal votaries of prohibition.
Restrictions/bans become easy and preferable tool to implement such
Constitutional directives though their effectiveness is debatable. Given these
arguments, it is difficult to find a black and white answer to this debate. As a
teacher, it is reasonable to conclude with certain ingredients which any solution to
this debate must essentially incorporate:
• Sustainability- It depends on administrative capacity to implement effective
ban (preventing inter-state smuggling and black-marketing), generating
alternative revenue source to compensate the revenue loss due to prohibition
etc. Long term solutions include- citizen awareness and a well informed policy
on prohibition which takes into account the current socio-economic aspects of
our society.
• Role of various stake holders –Family, educational institutions, media and role
models have an important role in shaping the perception of youth and thus
they must be a part of the solution and must act responsibly in the best interest
of the society. Similarly political parties must not politicize the issue just for the
sake of political gains and must frame policies in line with constitutional and
global imperatives.

Speaking from a utilitarian perspective, it is clear that the overall welfare of the society Student Notes:
is negatively hampered with alcohol consumption. A violation of right to consume of a
few cannot be used as pretext to overlook the violation of human rights of many more.
Moreover, from deontological perspective the right to consume alcohol can be tested
universality and humanity. It turns out that even in extreme case if everyone would like
to extend consumption as universally acceptable, it is unclear whether it treats
humanity as an end or a means. What it definitely does it is that it neglects the rights of
others at cost of rights of a miniscule minority. As such, it cannot be termed as a right
rather can be better classified as a desire or a luxury- a means to achieve self-
satisfaction.
7. What do you understand by cognitive dissonance? Giving examples, discuss how it

influences one's behavior and attitude.
Approach:
• Define Cognitive dissonance.
• Discuss in brief what you understand by Attitude and Behaviour.
• Discuss how Cognitive dissonance influences one's behaviour and attitude.
• Give appropriate examples wherever necessary to support your arguments.
Answer:
Cognitive dissonance is a phenomenon in which a person experiences psychological
agony due to conflicting thoughts or beliefs. It is the feeling of inconsistency in feelings,
beliefs and behaviour (the three components of attitude). For example, when people
smoke (behavior) and are aware that smoking causes cancer (cognition), they are in a
state of cognitive dissonance.
Attitude is a favorable or unfavorable evaluative reaction towards something or
someone found in one’s beliefs, feelings, or intended behavior. Behaviour is actual
expression of these feelings. Attitude is internal and Behaviour is external.
The Principle of Cognitive consistency states that human beings have an inner drive to
hold their attitudes and behavior in harmony and avoid disharmony. So, when there is
an inconsistency between attitudes or behaviors (dissonance), something must change
to eliminate the dissonance.
Change in behavior and attitude may occur by reducing the dissonance in following
three ways:
• When one of the dissonant elements is a behavior, the individual can change or
eliminate the behavior. For e.g.- giving up smoking.
• Acquire new information that outweighs the dissonant beliefs. For e.g. new
information such as “research has not proved definitely that smoking causes lung
cancer” may reduce the dissonance.
• Reduce the importance of the cognitions (i.e. beliefs, attitudes). For e.g. a person
could convince himself that it is better to "live for today" than to "save for
tomorrow", thus decreasing the importance of the dissonant cognition (i.e.
smoking is bad for one's health).

Student Notes:
Though it is difficult to objectively measure cognitive dissonance, it plays a major role in

shaping attitudes and behaviours that influence judgments, decisions and evaluation of
different people.
9. Vision IAS Test Series: Case Studies

1. You are the District Magistrate in a district where a significant number of
transgenders reside. While discrimination against the community is well known,
commuters increasingly complain of harassment at their hands, especially at traffic
junctions where transgenders are mostly involved in begging. This, at times, also
leads to traffic management issues. You have received a number of complaints in this
regard and have to act quickly to resolve it. However, a group of transgender
associations argue that begging is their only source of livelihood. Given the situation,
answer the following questions:
(a) Describe the ethical issues involved in this case. Discuss the attitude of people
towards transgenders in general and reasons for the same.
(b) What possible courses of action can be undertaken in such situations? Discuss their
merits and demerits.
Approach:
• Discuss the ethical issues involved and the reasons for differential attitude of
people towards transgenders.
• Discuss possible course of action with merits and demerits. You may conclude by
suggesting long-term solution/elaborating on your solution.
Answer:
The given case involves the issues of vulnerable section of population as well as the
comfort of the community. The issue relates to taking into consideration competing
interests of discrimination, which transgender faces, be it education, employment,
social participation as well as the means they use to earn their living.
(a) Ethical issues involved in this case are as follows:
• Convenience versus livelihood: Begging by transgenders is causing
inconvenience to commuters and is leading to additional problems like traffic
congestion. While, on the one hand, poor socio-economic condition of
transgenders force them to make a living by begging, this at times becomes
inconvenient to general public.
• Discrimination of transgenders versus harassment of the commuters: The
society in general can’t have both ways, that is, restricting the options of a
section of population to earn decent income and at the same time have
problem with whatever little means they are using to earn their livelihood.

• DM’s commitment to safeguard interests of the vulnerable sections versus Student Notes:
taking action on the registered complaints by citizens: Since a large number of
complaints have been registered, it is the DM’s duty to take up a call to reign in
the menace while balancing the right of transgenders to earn a living.
General attitude of people towards transgenders
• Discriminatory - based on their class and gender. This makes the transgender
community one of the most disempowered and deprived groups in the Indian
society.
• Non-inclusionary: They are treated as unnatural and as objects of ridicule and
even fear on account of superstition.
• Inequality and that of Seclusion: A long neglect in terms of rights (civil rights
like the right to a dignified living) and development (reservation in educational
institutions and public employment) has completely isolated the community.
• Negligence and indifference: Their numerical minority makes them politically
less significant as a vote bank and paves the way for their legislative and
administrative neglect.
Reasons for such attitude
• They are different from what has been considered ‘normal’ in the society
• Gender based discrimination has been the norm everywhere and ever since.
They have been treated as objects of entertainment rather than as human
beings.
• Discarded by their families and society, they turned to petty means to earn
livelihoods. Now they are looked down upon for that, without realizing the root
cause. Society misunderstands the changing concept of gender identity.
• Many superstitions have also built up around the community because of their
closed nature, without realizing that they have been discarded, not that they
chose to remain secluded.
(b) Possible course of action
• Ignore the issue as begging is a matter of livelihood for transgenders
Merit: Transgenders will have their way in collecting money at traffic junctions.
Demerit: This will amount to dereliction of duty and will neither help
transgenders nor the general public in the long run. Also, begging is a criminal
offence. Knowingly allowing begging amounts to collusion. Also, it does not
solve the issue of genuine inconvenience which the commuters face.
• Issue a stern warning to transgenders indulging in harassment of commuters.
Additionally deploy squads who may check the menace at traffic junctions.
Merit: It may rein in the menace of harassment at the hands of transgenders
and may prevent traffic problems.
Demerit: It may affect the livelihood of transgenders adversely who mainly rely on
begging and are discriminated by the general public. As the area has high population of
transgenders, it may also create law and order problems.
• Issue guidelines for traffic junctions along with establishing of committee for
chalking out measures to sensitise public about transgender issues as well as
implement skill development and vocational training schemes along with
rehabilitation measures.
Merit: It will provide alternate avenues of employment for transgenders. In fact,
they would happily switch their jobs given the opportunity. It redresses grievance of
citizens as well and may also lead to transgender community getting a respectable
place in society in the long run.

Demerit: This is a step with a long gestational period. It may hamper the income Student Notes:
earning source of transgenders in the short term. This may reinforce the notion
that general society’s rights are valued above those of the vulnerable sections.
Though it is important to provide relief to general public, the perspective of
transgender community must be empathized, else the solution will not be sustainable
in the long run and the status quo will rebound. Implementing the Supreme Court
directions of giving them special treatment in certain matters will go a long way in
integrating them in the society.
2. You are a civil servant posted in a state where elections were recently held. The newly
elected Chief Minister had promised to ban alcohol in several of his election
campaigns as well as his election manifesto, which was widely praised and supported
by women of the state. Fulfilling his electoral promise, the Chief Minister has ordered
a blanket ban on the sale of alcohol in the state. Following the ban, concerns have
been raised about the feasibility of the ban and whether the government should
interfere in what is considered by many to be a matter of personal choice.
(a) Who are the stakeholders in this case and how are they affected by the ban?
(b) Is blanket ban on alcohol a feasible action?
(c) Identify the issues that may arise while enforcing the ban and the steps you will
take to handle them, as a civil servant.
Approach:
• Identify the stakeholders in the case and the effect of alcohol ban on them.
• Comment on whether blanket ban is a feasible action or a coercive action taken by
the government.
• State the issues that will arise after the enforcement and suggest measures to
handle them.
Answer:
In this scenario, blanket ban of alcohol has been imposed by the new CM in a state,
which affects various sections of the society in different ways.
(a) Following are the stakeholders and the effect of the ban endured by them:
• People who consume alcohol, as they will have to face withdrawal symptoms,
post ban.
• Their relatives and friends, especially women, who have faced problems like
domestic violence, family disputes. However, they will have to ensure that
alcoholic addicts are promptly taken to de-addiction centres.
• The government as the state exchequer will face massive revenue loss. Social
expenditure may have to be cut down. Moreover, law and order situation has
to be maintained.
• Alcohol suppliers and traders as they will have to find alternate means of
livelihood.
• The society at large, as it is adversely affected by alcoholism.
(b) While assessing whether blanket ban is feasible, both advantages and
disadvantages have to be analyzed:
Advantages:
• Fewer cases of domestic violence and relatively safe environment for children.
• Improvement in health of people leading to decreased burden on government
services such as hospitals, medicine stores etc.
• Increase in household savings.

• It can lead to fewer road accidents as drivers will not drink and drive. Student Notes:
• It is in consonance with Article 47 of the Constitution, which emphasizes on
public health.
Disadvantages:
• Total ban violates individual’s freedom to choose.
• It will cause a heavy revenue loss on state exchequer. The money could have
been used for welfare purposes.
• The state might see a rise in alcohol bootlegging owing to emergence of ‘black
markets’. Since the markets will not be regulated, spurious liquor may be sold,
which can have adverse health impacts.
• Alcohol is used in certain religious functions e.g. use of wine during baptism by
Christians. Hence, it can interfere with religious practice of minorities.
• Unemployment for those involved in liquor manufacturing and trade.
• Immediate rehabilitation costs for alcohol addicts.
While total ban has several positive aspects, it is not entirely feasible as adults
should be given freedom of choice and decision-making. Alcohol production, sale
and distribution should be regulated rather than imposing a total ban, else it might
be deemed as a unilateral coercive action by the government. Alcoholism is a social
issue, therefore it can’t be banned merely by legislative means. Hence, we have to
bring in corresponding social change as well to make the ban effective.
Note: Arguments can be given in favour of ban also with proper justification.
Alcoholism has been a menace in the society with disproportionate suffering of
women in lower socio-economic strata. Just because some individual’s right to
choose their dietary habits is curtailed, it cannot be a pretext to prevent active
intervention by the government to correct a societal ill. Bans based on sentiments
are questionable, but bans based on empirical evidence of domestic violence (most
of which goes unreported), traffic violations and consumption of harmful country
made liquor have scientific substance to them. The government being the
representative of the people has the authority to initiate a change, if it does not
come from within.
(c) Issues that may arise in this case, and the ways in which a civil servant should deal
with them:
• Withdrawal symptoms of addicts: It should be ensured that there are
adequate de-addiction and rehabilitation centres with competent
professionals.
• Emergence of black markets and distribution of spurious liquor: checking at
regular intervals, especially at border check posts. Further, restaurants and bars
will also be frequently monitored.
• Livelihood of traders and alcohol producers at stake: Policy focus should be on
job creating programmes and poverty alleviation programmes.
• Further, work on organizing awareness programmes for promotion of healthy
lifestyle and disseminate negative effects of alcohol consumption in
collaboration with primary health care centres, NGOs, media etc., should be
emphasised.

3. You, a manager in one of the top IT firms in the country, are tasked with hiring new Student Notes:
recruits for an upcoming project. You find that the company has given tacit
instructions of not hiring female candidates in view of the new maternity law passed
by the Government. You find this highly objectionable and lodge a protest with people
in the higher management but they are firm as they want to cut down all the
unnecessary costs. Based on this information, answer the following questions:
(a) Identify the stakeholders and their interests in the situation.
(b) What are the dilemmas that a recruiting manager may face in such a scenario?
(c) What are the different options available to you? Which one will you pursue and
why?
Approach:
• List stakeholders like the hiring manager, the company, female candidates,
Government and the society List their interests.
• Discuss the dilemma(s) you are facing.
• List the available options, analyze each in the light of given circumstances and
ethical conduct. Choose the one which you may pursue.
Answer:
(a)
Stakeholder Interest
Company/Higher Company’s interest is to maximize profit by lowering down cost
Management incurred per employee. In the case of female employee the cost of
maternity leave is to be borne by the company. Hence, the higher
management wants to avoid hiring female candidates.
Hiring My first interest is to hire suitable candidates for the listed positions
Manager(Myself) irrespective of the gender. Avoiding confrontation with management
while standing up to unjust policies is the dilemma faced in such
situation.
Female Candidates Their interest lies in seeking a fair chance to get the job in the
company. In the long run, they expect equity in hiring and promotion
and a safe working environment.
Government and These stakeholders seek gender equality at workplace. For this it is
Society important that issues arising out of maternity be redressed
adequately via legislation(s) and social change. Though various
maternity legislation may ensure assured maternity leave, flow of
regular income and job security, it alone cannot bring out the societal
change required for a gender vibrant culture at workplace.
(b) Dilemma: Accepting the higher management’s dictum and avoiding any female
candidate v/s being fair and appointing a suitable candidate irrespective of the gender.
Additionally, I may also face the dilemma of forgoing a better candidate just because of
gender. This will lead to loss of productivity and will incur a long term cost to the
company. The associated dilemma is the larger issue of gender biasness in society due
to patriarchal attitude conflicting with the idea of equality and progress, which
demands change. It’s important to promote gender diversity at the workplace;
however, the current instructions by the company go against this principle.
(c) Different options available:
• Rejecting female candidates: Though with this option I will avoid confrontation
with the higher management, this would be contrary to basic human rights and
the constitutional ethos of equality. This would filter out many genuine
candidates and will constrict the candidate pool. This smacks of short-
sightedness and narrow-mindedness.

• Hiring a suitable candidate objectively and without discrimination: This will Student Notes:
ensure that the most competent and deserving candidate are hired for the job.
Option which I will pursue: Confrontation is not the way out; persuasion is. The most
appropriate way to persuade will be through attitudinal change, which however, is very
difficult in the immediate term. But if I can objectively demonstrate that costs
associated with hiring women employees are not significantly higher as compared to
men and that productivity is independent of gender, I will be able to start the process of
attitudinal change. I will take the help of HR department, and if required, the governing
board of the company in the matter.
Regarding recruitment, I have to be objective in my assessment of candidates, not
biased w.r.t. gender. They will be assessed based on their ability as well as job
requirement. If the job profile does not demand a particular gender requirement, the
tacit instructions should not carry much weight and may in fact be contrary to the
policies of the company. I will report such instructions to the HR as gender
discrimination is not only illegal but also vitiates the organizational culture and social
image of the company. Additionally I will undertake gender-sensitivity drive by involving
my peers especially the working women in my organization. By doing so I would have
upheld the dictum of ‘Be the change you want to see’.
4. Rapid growth of information and communication technology, with all its benefits, has
associated risks and far-reaching consequences. The government has constituted a
committee to frame guidelines for an inclusive and safe cyberspace in India. The
committee has solicited public opinion in this regard. As a concerned citizen, you have
to give your suggestions on the following themes:
(a) Why do you think some people or a set of people are more vulnerable to cyber
threats with special emphasis on cyber-bullying.
(b) Do you think the experiences and exposure in cyberspace are an important
influence in a person's attitude and behaviour?
(c) What reasonable restrictions can be applied to make cyberspace more safe and
friendly to all citizens?
Approach:
• Briefly define benefits and risks posed by ICT.
• State the groups/set of people who you think are vulnerable to cyber-threats
especially cyber-bullying with reasons.
• Discuss whether experiences and exposure in cyberspace are an important
influence in a person's attitude and behaviour.
• List reasonable restrictions that can be applied to make cyberspace more safe and
friendly to all citizens.
Answer:
ICT has a significant impact on the economic, political and social dimensions of
development. It has enhanced economic activity, empowered individuals by ensuring
their participation in decision-making processes at various levels and exposed diversity
of views. However global nature, speed, convenience and anonymity offered by ICT is
being misused to create numerous threats such as cyber-bullying, cyber-grooming,
hacking, pornography, radicalization, intimidation, breach of privacy, reputational loss,
identity theft etc.
a) Cyber-bullying which refers to use of internet or mobile technology to intentionally
harass or bully someone by sending rude, mean or hurtful messages, comments
and images/videos. A cyber bully can use text messages, email, social media

platforms, web pages, chat rooms etc. to bully others. While all ICT users are at risk Student Notes:
of facing cyber threats, there are some social groups that are more vulnerable to
cyber threats like:
• Women: Cyber crimes against women are rooted in stereotypes about gender
roles, sexuality and sexual norms for women. Women are victims of cyber
bullying that includes non-consensual sharing of intimate images, unsolicited
sending of sexual and pornographic images and other forms of cyber bullying
entailing sexualised behaviour.
• Children and teenagers: Due to their experimental mind-set and limited
understanding of cyber threats, they are particularly vulnerable to cyber
threats like cyber bullying. Those with learning and attention issues are at a
greater risk. It may have physical, emotional and psychological consequences
and may lead to school dropout and depression.
• Youth: The youth are vulnerable to online radicalization, allurement to online
high paying jobs etc. A study in the Journal of Medical Internet Research
revealed that children and young people under the age of 25 who are victims of
cyber-bullying are twice as likely to commit suicide.
• Celebrities: Celebrities especially female ones are targeted victims of body
shaming, racial slurs, stalking, cyber-bullying for their appearance, work, social
life etc. Consequences include forceful exit from social media, mental and
psychological stress and even suicide in some instances.
Besides, late introduction to technology, information asymmetry and behavioural traits
such as unwillingness to use complex passwords etc makes the elderly and digitally
illiterate sections of the society are also increasingly vulnerable to cyber threats.
b) The development of services and products such as social networks, text
messengers, gaming sites etc. in the cyberspace affects attitude and behaviour by
harbouring flow of both desirable and undesirable things.
Such services have the ability to exert credible influential power on their users. For
instance, information provided to individuals over a group on social media is
personalized, timely and usually comes from a trusted/known source. People in
such a closed group may share similar worldviews and thus the information shared
gains legitimacy. Thus, a form of ‘Groupthink’ can develop and strongly influence
the group’s perception of events and opinions (social, political, economic).
The emergence of online communities/groups have led to the normal process of
information verification (i.e. identifying reliable sources) being replaced by
‘network wisdom’ (i.e. wisdom of the group network whose legitimacy is perceived
to be higher). Radical groups and even political parties use their innate flexibility to
exploit situations, misrepresent and change perceptions. For instance, circulation of
morphed images related to violence against Muslims in Assam in 2014 when in fact
there had been no such instance.
The concept of “Digital bedroom” has pervaded the mind space of children;
wherein childhood is significantly mediated through the internet and social media
and leads to increased isolation in real life. Online games are known to normalise
violent behaviour and specifically impact behaviour of children.
c) Reasonable restrictions that can be applied to make cyberspace more safe and
friendly
• Providing technological options to restrict access to social media sites to
vulnerable groups like children.
• Restrictions on broadcasting fake/unverified news especially when law and
order situation warrants so.

• Strict compliance of anti-piracy laws and mandatory compliance audit of major Student Notes:
social networking sites.
• Cyber authorities should use the same medium to provide correct information
and nip rumors in the bud itself.
• Mandatory online content rating system to classify content with regard to
suitability for audiences in terms of issues such as sex, violence, substance
abuse, profanity, impudence or other types of mature content.
5. Various studies have found out that cases of depression and mental illness have
increased exponentially in the recent past. Also, in the age group of 15-30 years, this
problem is further pronounced. Furthermore, the rising trend of suicides in this age
group has been attributed to depression.
Given the situation, answer the following questions:
(a) Present an ethical critique of the prevalent societal attitude towards mental
illness.
(b) Given the magnitude of the problem among younger generation/young adults,
analyse the role of the following: i. Parenting, ii Social Media, iii. Video Games
Approach:
• Introduce the answer with statistics around mental health problems.
• Discuss the prevalent societal attitudes toward mental health issues and highlight
an ethical critique towards it.
• Briefly mention the perceptional shifts needed to tackle these issues.
• Analyse the role of parenting, social media, and video games in causing the mental
health issues.
• Conclude briefly.
Answer:
According to WHO, stress and depression cases increased by 18% in the last decade but
the expenditure on mental health in India is merely 0.06% of GDP. In the age group of
15-30, increase in mental health issues and eventual suicide rates can be attributed
toward cultural changes, and behavioural changes in the wake of increasing
urbanisation, employment and emotional uncertainty, social media generated online
bullying and peer pressure.
a) Attitudes and beliefs about mental illness can be shaped by multiple factors:
• Knowledge acquired through keenness
• Experience/interaction with someone living with mental illness
• Cultural stereotypes
• Media stories
• Familiarity with institutional practices and past restrictions (e.g., employment
restrictions)
Hence, the prevalent societal attitudes towards mental illness vary from empathy
and caring to that of neglect, pity and abhorrent treatment like a less-worthy
human. Although the societal attitude towards mental illness though has slowly
been evolving, however, following ethical issues continue to remain. For
instance:
• Trivialisation: It is a minimising behaviour where an illness is conceptualised as
being easier to acquire, suffer with, or treat. Attitudes towards mental health
are still not on equal terms with those towards physical health.

• Stigmatisation: It is a significant barrier for the early diagnosis and treatment Student Notes:
of various mental health conditions. People with mental health problems are
less likely to seek help if they feel their condition is stigmatised.
• Social Labelling: In a lot of cases depression is stereotyped as a ‘first world
problem’ or the ‘problem of luxury’ and not an issue in the third world – which
is untrue, as large number of students, female, and farmer suicides take place
in developing countries like India.
• Treatment issues and perceptional biases: Researching the diagnosis and

treatment of mental disorders also presents special ethical issues. For instance,
while dementia is perceived as quite straightforwardly ‘medical', other
ailments like personality disorders are sometimes treated and looked at
differently, with a stigma.
The society at large, beginning from the family, needs to be open about discussing
mental health issues. Consulting psychiatrist or medications should not be
considered taboo and immediate assistance and familial support must be provided,
for which district administrations can play a big role by creating sensitisation
campaigns. Interventions like happiness curriculum as introduced by the Delhi
government that included meditation; sports activities; reconnecting with nature
should be undertaken so as to hone young minds.
b) Mental health problem is a scientifically treatable disease. A disease has a cause,
an aggravating condition, and finally a treatment. Excessive pressure and
competition is a common cause of occurrence and its ignorance, a cause of
aggravation. The role of parenting, social media and video games for the younger
generation vis-a-vis mental health problems is as under:
• Parenting: Parental support and a nurturing family are key to addressing
mental health issues. The first step begins with a liberal environment in the
family where young adults, teenagers, can have free discussions with their
parents. Moreover, parents need to also understand that peer pressure, and
creating pressure over exam results, performance in competitive exams may
impact young minds and increase student suicide rates. Thus, a conducive
environment where the younger generation is encouraged to discuss issues
should be promoted, over and above dismissing beliefs related to mental
health treatments.
• Social Media: Social media addiction is one of the key factors responsible in
changing our behaviour towards others and alienating ourselves. While social

media is a good platform towards connecting with people, and gather Student Notes:
information, over-dependence and over-consumption of it amount to
addiction, which influences the cognitive ability of adults, teenagers.
Moreover, things such as trolling, cyber bullying, perceptions about others, the
need to constantly post or upload – further isolate minds, while also limiting
good habits like reading, playing, or spending time with nature.
o Social media behaviour should be restricted and sensitisation campaigns on
limiting their usage must be undertaken by all schools, colleges, and work
environments.
• Video Games: According to the WHO, video-gaming disorder is a "pattern of
persistent or recurrent gaming behaviour" in which people lose control over
their gaming behaviour, resulting in impairments in their family relationships
and social lives and has recommended to classify gaming disorder as a separate
addiction. The Blue Whale Challenge game posed serious mental health risks in
the form of self-harm and attempted suicides.
It is therefore important to not dismiss mental health issues based on ill-conceived
notions and understand that stigmatisation will only worsen the silent epidemic of
depression. Additionally, ensuring proper implementation of the National Mental
Health Policy 2014, which puts renewed focus on depression, suicides and attitudes
towards mental health, shall also help in addressing these challenges.
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ATTITUDE Student Notes:

Copyright © by Vision IAS

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

1. Attitude –Definition and overview Student Notes:

1.1. Meaning of Attitude

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

Attitude is ambivalent Student Notes:

1.2. Structure of Attitude

Criticism of CAB/ABC Model

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

1.3. Functions of Attitude Student Notes:

1.4. Broad Classification of Attitude

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2. Some Other Specific Types of Attitudes

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2.2. Moral Attitude

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2.3. Political Attitude

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Some of prejudicial attitude and examples

How the discriminatory behavior be curbed?

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DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

4.1.1. Functions that can be performed with Persuasion

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4.1.2. Steps in Persuasion Process

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4.2. Social Influence

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DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

To Manage Self Image Student Notes:

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

4.3. Emotions and Attitude Change

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Appealing to the Emotions

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4.4. Consequences of Social Influence or Persuasion

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4.4.3. Good Persuasion Student Notes:

4.4.4. Persuasion vs. Manipulation

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

5. Attitude’s Relation with Thought and Behaviour Student Notes:

5.1. How does Attitude Influence our Thought and Behaviour?

Key Study: La-Pierre (1934)

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

5.2. When Does Attitude Predict Behaviour?

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

5.2.2. Stability of the Attitude Student Notes:

5.3 Why it is difficult to change behaviour in Indian society

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

5.4. Future applications of behaviour change Student Notes:

5.5. Let’s apply what we have learnt!!!!!!!!!!

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

6. UPSC Previous Years Questions

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH

7. UPSC Previous Years Question Paper: Case Studies

DELHI JAIPUR PUNE HYDERABAD AHMEDABAD LUCKNOW CHANDIGARH