GOVERNMENT OF INDIA MINISTRY OF COMMUNICATIONS & IT DEPARTMENT OF TELECOMMUNICATIONS. 20 ASHOKA ROAD, SANCHAR BHAWAN, NEW DELHI-110002 Dated 18-07-2013 No.6-16/2002/TA-1/Vol-III/2766 10274 OFFICE MEMORANDUM Subject:-Minutes on Annual Review of Single Window System of Pension ursementheld on 4" July 2013 with the Public Sector Banks The Conference on annual review of Single Window System of pension disbursement with the Public Sector Banks was held on 4" July 2013 at Vigyan Bhawan New Delhi. Please find enclosed minutes of the same. Enck- as above. Oak (RAVISHSHUKLA) ASSTT. DIRECTOR GENERAL(DCA) Ph.No.23036060 To 1.Member(Finance), DOT(HQ), Sanchar Bhawan, New Delhi 2.DDG(Accounts & TPF), DOT(HQ), Sanchar Bhawan, New Delhi 3.DDG(FEB), DOT(HQ), Sanchar Bhawan, New Delhi 4.All Pr.CCA/CCA, for information & necessary action. 5.All GM/AGM/Sr. Officer of all participating Banks for information & necessary action.Annual Review of Single Window System of Pension Disbursement 04 July 2013, Vigyan Bhawan Main Hall 1, New Delhi Minutes Annual Review of Single Window System Conference was held on 04.07.2013 with an objective to review the performance of Public Sector Banks in handling pension disbursement of Telecom Pensioners envisaged through the Single Window System. The Conference was attended by Senior Officers from DoT HQ, Pr. CsCA /CsCA of all Circles and representatives of Public Sector Undertaking Banks as per lists at Annexure-t, Il and lll respectively. The MoU with the Banks was signed by Department of Telecom on 19 September 2012. 2. The Conference commenced with lighting of the famp. In his opening remarks, DDG (Accounts & TPF) welcomed the participants. He laid stress upon proper comprehension of the MoU, which through its various clauses comprehensively covers all the aspects involved in disbursement of pension. 3. Ms. Nirmala Pillai, Pr. CCA Delhi gave the inaugural speech. Emphasizing upon the need to make the pension disbursement procedure more humane and user friendly, she remarked that successful implementation of the SWS scheme required addressing issues relating to systemic flow as well as those relating to calculation of amount of pension. 4. Director (Accounts-l), DoT HQ apprised the participants that response had been elicited by DoT HQ from the CCA offices in respect of 11 specific problematic areas observed in the functioning of SWS. The compiled feedback received from the CCA offices in respect of each of the banks was circulated for taking corrective action by the banks. Director (Accounts-I) requested the banks to submit action taken report within one month. (Action to be taken by each bank in respect of feedback pertaining to it) 5. A brief presentation on salient paras of the MoU was made by Sh. G K Padhy, CCA Chhattisgarh. In particular, he highlighted the following paras - 5.1 Awareness amongst the banks regarding the SWS procedure (Para 4.1) 5.2 Change of Account No. is to be intimated to CCA office by the banks, which is not being done in most of the cases (Para 6.1) 5.3 A specific Time schedule needs to be followed by various authorities who are involved in disbursement of pension to ensure disbursement commences within one month from the date of retirement of an employee (Para 6.10). However, it was noted with concern that adherence to this time schedule was not being done. 5.5 The new PPO number has multiple benefits. Some of the banks had complied with the new PPO number issue (Para 6.26). However, some banks were yet to take up. Page 1of75.6 Scrolls are not regularly coming from banks. Hard copy of Scrolls is required to be sent by CPPCs to CCA offices for reconciling RB! Statement and certification purpose (Para 7.1). Further scrolls received are not as per format envisaged at Annexure ‘G’ of MoU. For IDA, CDA and prorata pensioners, CPPCs should adhere to the proper format. Large Number of CCA offices have not received scrolls prior to 01.10.2012 from different Focal Point Branches. SBI was requested to take the lead in sorting out this issue. SBI stated that they are able to generate the scrolls in CSV format whereas scrolls are required to be issued in excel format as per the MoU. It was mentioned that the matter had been discussed with Sh. Gunasekaran, Dy. CCA, TN on his visit to Mumbai. Since the CSV format is readily importable to Excel format, it was decided that the request of SBI may be acceded to. The SBI would insert the column names as the first row in CSV format. (Action by— SBI) 5.7 PPO Lost Cases (Para 12) - Banks should issue loss certificates; Paying branch / CPPC should bring to the notice of CCA office the loss of PPO, who in turn will ssue the duplicate PPO. In this context, OBC Bank cited a case of pre-2006 pensioner whose PPO was lost by the bank. The concerned CCA Office was approached for issue of duplicate PPO but the same was not issued. The CCA office asked the bank to treat CCA’s reply letter as order for making further payments. It was clarified that the CCA office reply was not as per rules laid down. All CCA offices were requested to act as per laid down procedure. (Action by ~ All banks/ CCAs in respect of loss cases; CCA UPW in respect of specified case) 5.8 Transfer Cases (Para 14) - It was observed that a lot of confusion persists amongst banks and CCA offices regarding treatment of applications for transfer of pensions. The following clarifications were provided - (i) in case of transfer within the territorial circle, two cases could arise ~ ‘a. Transfer from one paying branch to another branch of the same public sector bank - Such requests may be entertained by the public sector bank itself and were to be dealt with as per para 14.2 of MoU. The paying branch will indicate, on the disburser’s portion of the PPO the month upto which the payment has been made and will thereafter return the disburser's portion of the PPO to the CPPC. On receipt, the CPPC will make necessary entries in the register maintained by it in the form as in Annexure — C and forward the PPO (Disburser’s portion) to the other paying Branch within three days of its receipt, for making future pension payments under intimation to the Pensioner as well as to concerned Territorial CCAS to enable the latter to make suitable entries in his records. b. Transfer from one bank to another public sector bank — Such requests were to be processed through the CCA offices as per para 14.3 of the MoU. The paying branch, will return through its CPPC, both the portions of the PPO to the concerned Territorial CCA indicating the month upto which the pension payment have been made. On receipt, the Territorial CCA will take necessary action for payment of the pension at the branch of Public Sector Bank/ Post Office from where the Pensioner now desires to draw pension in terms of these orders. Page 2 of 7(il) In case of transfer from one territorial CCA to another, it was clarified that all such cases were to be routed through the CCA offices and dealt with as per para 14.3 of the MoU. 5.9 Delay in Grievance settlement (Para 15) - It was observed that many banks had not yet appointed nodal branches at CCA headquarters despite clear directives in para 15.1 of MoU, The role of nodal branches was discussed in detail. A few representatives from banks questioned the utility of nodal branch concept, and remarked that CCAs should directly interact with CPPCs, It was clarified to the participants that nodal branches were a vital link in the two- tier Pensioner’s Grievance Redressal Mechanism, and that they played an important role in ‘ensuring that pension disbursement and its reimbursement takes place in a smooth manner. ly, Banks were advised to look into the appointment of Nodal Branches. It was decided that by end of 31 July 2013, all the banks their nodal branches to CCA offices concerned, under intimation to DoT HQ. (Action ~ All banks) Representatives from banks as well as CCA offices asked for a list of e-mail 1Ds and postal address list of all CCA offices and CPPCs. It was decided that the list would be circulated immediately. (Action - Director Accounts-1, DoT) 6. The C3CA of various circles were requested to take up issues pertaining to their respective circles with the various banks, The points raised were - 6.1HP: CCA HP informed among other things that scrolls were wanting from SBI, PNB, UCO Bank, CBI, SBP and UBI. The banks agreed to send scrolis regularly and also ify Nodal branches appointment. {Action — SBI, PNB, UCO Bank, CBI, SBP and UB!) 6.2 MP: It was informed that only Punjab National Bank has appointed Nodal Branch and rest of Banks have not. Some of the banks responded that that nodal branch details have already been furnished. It was decided that the banks may furnish the details by 31.07.2013. In case details have already been furnished, the same may be furnished again. (Action by ~All banks doing SWS pension disbursement in MP circle except PNB) 6.3AP: Scrolls are not being received from Corp bank and SBI. He also requested all the banks to initiate necessary action on the issue of excess recovery of pension payment. {Action - Corp Bank, SB!) 6.4Delhi: It was intimated that scrolls have not been received from many banks. CCA Office is having 20,000 plus pensioners and requested data from banks. In family pension cases involving change of account number, CCA office was not being informed by the banks, The same was the case with transfer of accounts cases. He also requested CPPCs to take action regarding e-Scrolls and hard copies and some banks have rejected old account numbers. SBI responded that they are ‘maintaining Bank Master Data and now switched over to Core banking System. Page 30f76.5 Orissa: 6.6 WB: ‘The manual account numbers are not mapped with CBS and asked for details of rejected account numbers for taking necessary action. It was intimated that poor response was being received from banks, except Bank of Baroda and SBI. Regarding death of pensioners the original PPO was not being forwarded to CCA office by banks. It was stated that scrolls are not being received from SBI, A bank representative pointed out that in e-Scroll header.doc format, there were problems with pro- rata pension column. it was clarified that certain changes need to be made in the format for pro-rata pensioners. Accordingly, a revised format shall be issued for prorate pensioners. (Action by - DoT HQ} CCA WB informed that regarding overpayment, banks are sending pensioners to CCA for their grievance settlement which is not as per laid down procedure. Hence, the appointment of Nodal Branch was emphasized for dealing with pensioners grievances. It was also mentioned that appointment of Nodal Branches details was not received by CCA office from the concerned banks. 6.7 Kolkata Phones: It was stated that they are having 19 banks out of which only Punjab & Sind 6.8 Bihar: 6.9 Rajasthan: 6.10 UP(W): Bank is sending scrolls regularly and rest of the banks are not adhering to the practice. Pr. CCA Kolkata specifically raised the issue of non-reimbursement of ‘over payment by the banks. Clear guidelines of RBI were available on the issue. It was alleged that banks are violating the RBI guidelines and stated that SBI alone has got 22 cases pending. CCA Chhattisgarh clarified as per a new procedure recently put in place, all PPOs generated in Kolkata will be sent to Pr.CCA Kolkataphones office. Notification to this effect will be sent to all the banks shortly. (Action ~ Pr. CCA Kolkata/ CCA WB) It was stated that hard copies of scrolls are not being received since inception of SWS and soft copies from some banks are being received. There are 9 banks operating in CCA circle, Regarding pension grievances it was stated that banks are referring pensioners to CCA offices for redressal of their grievances and issue of form 16 and pension arrears etc. Scrolis are not being received from SBI and Bank of Baroda. Regarding overpayment, the amount to be realized from SBI and Bank of Baroda on account of overpayment of pension is Rs. 90 lakhs. The realization from SBI is still pending, 11 banks are operating and most of the banks are sending their scrolls. However the scrolls are not as per prescribed format. Further, the scrolls are being received on a piece-meal basis, Regarding change of account, it was stated that the CCA office is having problem as banks are not notifying the same. Also, banks are having problem in CDA / IDA rates application. Page 4 0f76.11 Maharashtra : Common problem is non-receipt of e-scrolls from banks. However, hard 6.12 TN 6.13 J8K: copies are received from all banks. For the period prior to 01.10.2012 cases, scrolls are wanting from SBH for the period June 2012 to Sept 2012. All the ‘nodal branches have been notified by banks except Allahabad Bank and Bank of Baroda, Certain bank representatives suggested that pensioners’ welfare could be greatly enhanced if pensioners register their mobile number with the banks. CCA offices were requested to advise pensioners to make use of SMS facility by the banks, DDG (Accounts) suggested that DoT HO, may also write to Pensioners’ Associations to provide pensioners’ mobile numbers to banks for sending SMS. {Action by ~ DoT HQ) Ht was intimated that scrolls prior to 01.10.2012 amounting to Rs.4.5 crores have not been received. Also, duplicate claims are being received through some Focal Point Branches and through CPPCs in New system as well, which may potentially lead to double payment of pensions. Various bank representatives requested that clear instructions for reimbursement prior to SWS implementation cases may be communicated. It was clarified that cases prior to 01.10.2012 will be reviewed and instructions to banks will be issued in consultation with RBI and SBI. {Action by - DoT Ha) CCA J&xK intimated that they are having 3 banks namely SBI, CBI and PNB. They have got good response from PNB. However no soft copies are received from SBI and CBI. The CPPC of SBI is in Jammu (instead of Chandigarh) and CPPC of CBI is in Belapur. This is causing delay in settling issues with the Banks. SBI assured that Srinagar Branch will be made as CPPC / Nodal Branch at the earliest. (Action by ~ SBI, CBI) 6.14 Uttarakhand: The banks operating in this Circle are CBI, OBC, PSB, PNB, Canara Bank and 6.15 ASSAM: SBI. In certain cases, the receipt of scrolls is not as per proper format. Prior to 01.10.2032, pension cases scrolls have not been received from any banks. Pensioners complained to CCA office that pensioners’ portion of PPO has not been given to them by banks and also they are getting pension only after 2 to 3 months delay after issue of PPO. In order to sort out the issue of non-sending of scrolls, OBC requested copy of letter from CCA office for sending the same to their CPPCs. Other banks were also requested to take action in this regard after receiving details from CCA office. Banks were advised to ensure prompt disbursement of pension which is an important objective of SWS, (Action by — CCA Uttarakhand, CBI, OBC, PSB, PNB, Canara Bank and SBI) Hard copies of scrolls have not been received from the banks. In case of recoveries of overpayment, it was pointed out that except United Bank of India, no other bank was refunding amount in lump sum as per RBI guidelines. Further, CPPCs located in Guwahati are not entertaining the pensioners’ grievances. Page 5 of 76.16 NE: (Action by ~$B!, CBI, UB, UCO Bank, PNB and Allahabad Bank) Hard copies of scrolls are being received from Punjab National Bank but no soft copies are being made available. (Action by - PNB) 6.17 Jharkhand: It was informed that scrolls are not being received regularly from the 9 banks operating in the circle. {Action by—UBI, CBI, SBI, PNB, Allahabad Bank, UCO Bank, Bank of Baroda, Bank of India, and 6.18 Punjab: 6.19 Haryana: 6.20 CCA ARN: ‘Camara Bank) 3 banks viz,, SBI, PNB and SBP are dealing in SWS. Hard copies of scrolls are being received on time. However, soft copies are not being received. There are no other major issues with the banks. Quarterly meetings with Banks are not being conducted. However informal meetings are being held to sort out the issues. {Action by— S81, PNB and SBP) The chair instructed all Pr.CCA/ CCA offices to hold quarterly meeting with Bank officials as per the MoU. (Action by ~ All CCA offices) Hard and soft copies are not being received from BOI, CBI, Syndicate Bank and UBI. OBC and SBP are sending the e-scrolls but not the hard copies. Canara bank is not sending hard copies. (Action by ~ BOI, CBI, Syndicate Bank, UBI, OBC, Canara Bank and SBP) No representative from the Circle. 6.21 Karnataka: Soft copy of scrolls is not being received from any of the banks. Regarding non- 6.22 Kerala: receipt of scrolls for the pre 01.10.2012 period, CCA office is interacting with the concerned banks for supply of the same. It was also stated that the pensioners’ copy of PPO is not being issued to pensioner by the banks. {Action by - All banks disbursing pension in Karnataka circle) The major Banks are Syndicate, SBI, SBT etc. Regarding Scrolls receipt, Canara Bank, Indian Bank and CBI are not sending hard copies and SBI is not sending. soft copies. Except a few, all the major banks have notified their Nodal branches. CCA is regularly inviting the banks to pension adalats. (Action by - Canara Bank, indian Bank, CBI and SBI) 6.23 Chhattisgarh: CCA informed that they are having 2400 pensioners and are presently dealing with 300 cases. 10 banks are operating in CCA's jurisdiction. Scrolls prior to 01.10.2012 are wanting from SBI and post-SWS are wanting from few CPPCs. It ‘was suggested that prior to sending scrolls for the month, CPPCs should reconcile with last month scrolls to eliminate errors. For the Focal point period scrolls, a meeting was held and banks have sent their representatives. (Action by — SBI, Allahabad Bank, Bank of Maharashtra) Page 6 of 76.24 UP(E): There are 11 banks in CCA office jurisdiction and most of the banks have sent the scrolls in improper format. Regarding the over payment, problems are persisting similar to other CCA offices. It was stated that there is a delay in start of pension. After issue of PPO, 2 months lapse is occurring in pension payment by banks. it was suggested that sensitization of pension issue need to be emphasized with the banks / CPPCs as there is lack of awareness in this area, (Action by - All banks disbursing pension in UP East) 7. The summing up session was chaired by Member (F). The key issues raised and discussed in the conference were summed up by Sh. AC Padhi, CCA Maharashtra. He observed that there has been an improvement in the efficiency of pension disbursement during the 9 months of implementation of SWS in the Department. However, he highlighted certain issues which need to be addressed by the banks as well as the CCAs, The major issues discussed were — (a) _ Delay in payment of first pension (b) _Non-receipt of scrolls from banks ()__Non-appoint ment of Nodal Branch in each CCA (4) Lack of clarity regarding para 14 (inter and intra circle transfer of Bank) of MoU (e) _Non-reimbursement of excess payment of pension by banks to CCAS (h) Lack of clarity regarding reimbursement procedure in pre-SWS period (Lack of holding of quarterly meetings between CCAs and banks 8, The review conference ended with a vote of thanks to the Chair and all the participants. i (Rajeev Kandpal) Director(Accounts-) Tele:23036241 e-mail: t@nic.in Page 7 of 7List of DoT HOrs Senior Officers Annexure-1 S.No. Name of the officer Designation 01 __| Smt Sadhana Dikshit Member (F) 02__| Ms Nirmala Pillai Pr.CCA Delhi 03 | Sh Shahbaz Ali DDG (Accounts & TPF) ‘04 | Sh Sourabh K Tewari DOG(FEB) 05 | Sh Rajeev Kandpal Director (Accounts-1 06 __| Smt Kalpana Singh Director(LF) (07 | Sh Kashinath Jha Director, NICF (08 | Sh Kamal Kapoor Director, NICECCA Office NAME S/Shri/smt./Ms TELE.NO e-mail 5" Floor, New Admin Building, BSNL Complex, Pan Bazar Guwahati ~ 781001 Assam Sanjay Kumar JLCCA 9485104310 ccaassam@nic.in ‘O/oPr.CCA Kolkata Phones 2" & 3 Floor, 8 Esplande East {Rear Building) Kolkata — 700 069 West Bengal AS.Bhola, Pr.CCA AXKSingh, CCA 19902000274 902000300 cca.ccakolkata@gov.in pecakolkata@nic.in CCA ‘West Bengal Circle Telegraph Check Office, 1" Floor, 33 BBD Bagh (South) Kolkata — 700 001 West Bengal K.K-Panda,CCA 9432573938 | ‘ccawbc-dot@nic.in jtccawbc@gmail.com Pr CCA 3" Floor Triveni Complex Abids: Hyderabad -500 001 Andhra Pradesh Prahalad Singh, Pr.CCA ‘9440000522 ca: CCA 2" Floor TO Annex Building Patna — 800 001 Bihar ‘SKSingh, CCA ‘9471009470 ‘ccabihar@gmail.comCCA 7" Floor, P&T Admin Building Khanpur ‘Ahmedabad-380 001 Gujarat Gopal Joshi, CCA ‘9426304444 cca.gui-dot@nic.in CCA 316 Bahu Plaza North Block Railhead Complex Jammu-180 012 J8K Deepak Kumar Jtcca, 9419120024 CCA 11 Floor, Aminity Block Palace Road Bangalore-560 001 Karnataka Dr-R.Niranjana CCA ‘9448010901 cca.ka-dot@nic.in ‘ccakarnataka@gmail.com CCA Doorsanchar Bhawan Thiruvananthapuram Kerala— 695 033, ‘AGnanasekaran cA 9447744244 ceatrivandrum@nic.in 10 CCA’ 1" Floor, Doorsanchar Bhawan Hoshangabad Road Bhopal - 462 012 ‘S.LBhalotia, cA ‘9425001822 S ccabpl-mp@nic.in a BSNL Admin Building Juhu Danda Telecom Complex Santacruz(W}, ‘Mumbai~400 054 Maharashtra Jagdeep Ghai Pr.CCA 9869422244 ‘pr.cca@cca.maharashtra.nic.in, , 12 ‘CCA 2" Floor, CTO Building Shillong —793 001 North East ‘Sanjay Kumar ICCA ‘9485104310 ccanortheast@gmail.com 1B cA Sector 27-8 Chandigarh - 160 022 Punjab Sharon S.Gupta JR.CCA 9463724466 Steca.pb-dot@nic.in4 CCR 4” Floor,CPMG Building Bhubaneswar -751 001 Orissa Md.Shahzad cA 9437496486 ‘ccaodisha.dot@nic.in 15 CCA Sanchar Lekha Bhawan Jhalana, Doongri(Near RTO) Jaipur ~ 302.009 Rajasthan R.D.Meena cA 9414000122 d_meena@nic.in (CCA) 16 PrCCA No.238, 7" Floor, Telephone Exchange Building, RK Mutt Road, Mandaveli Chennai — 600 028 Tamil Nadu KVinod KumarJt.CCA 9445447778 jtecatnd@gmail.com 7 CCA UP(East) Bhopal House talbagh Lucknow ~ 226 001 Uttar Pradesh B.B.Singh, cca "9415030500 ccalu-up@nic.in ccalucknow@yahoo.co.in 18 19 CCA 107 Mall Road Ambala Cantt-133 001 | Haryana ‘CM .Joshi Dy.CcA ‘9416207678 cm _joshi@gmail.com cca Block No.18-A, SDA Complex Kesumpati Shimla - 171.009 Himachal Pradesh Urmimala Singh, cA 9418893440 cca-telecom-hp@nic.in 20 CCA up(West) 3 Floor,Brahmpt xchange, Delhi Road Meerut ~ 250 002 Uttar Pradesh ‘Ashok Kumar, cA 9412200041 jupwest.me-up@nic.in ‘ccaupwest@gmail.com 21 ‘O/o Pr CCA Delhi Region DTO Building Prasad Nagar New Delhi - 110 005 9868137115, eca.dl-dot@nic.in ccadelhi@gmail.com22 | CCA 9445447778 ‘dyccaan@and.nic.in Wing-A, 1* Floor, Vinod caoan@and.nic.in DTO Building Kumar, Jt.CCA(T.N.) Portblair — 744 101. Addl. Charge. Andaman & Nicobar 23 | CCA GK Padhy,CCA 9425201144 | Cca.cg@gmailcom Sanchar Bhawan goppraj@indiatimes.com GE Road Raipur -492 001 __| Chhattisgarh aoe 24 | CCA AS.Pathak 9412000567 ccadehradun@rediffmail.com ‘56 Subhash Road CCA Dehradun -248 001 Uttarakhand ae 25 | CCA Niranjan Kumar niranjan.kumar@nic.in Telephone Bhawan CCA 3 Floor ARTTC Building ‘Near Jhumar River Bridge HB Road Ranchi ~835 217 sharkhandDetails of officers who attended the meeting of SWS on 4" July 2013 Name &Telephone SL Address e/Sh/Sret E-mail ID Allahabad Bank Anita Rajeev ‘eppc@allahabadbank in CPPC..New Building.1* floor, | 9839639467 Hazeriganj, Lucknow-226001, ‘Andhra Bank M Satya Prasad ‘abeopc@andhrabank.co in 2. | Centralised Pension Processing | 9849435403 Centre, 8" fioor, Koti, Hyderabad-500195 Bank of Baroda ‘Sarvesh K Gupta ‘gb.delhi@bankofbaroda com CPPG-Telecom 8588861818 03 | Govt Business Depertment ist fioor, Suraj Plaza-t, | 2.S.K Aggarwal Sayajigani, Baroda-390005 9910085153 7 NP.Nimje ‘eppe nagpurl @bankofindia.co.in aeaee sein 04 | Bank of India Building 87-A, 1" Floor, Gandhi Baugh | 2Prasad GChaughule | 50 sn@ankofindia.co.in Nagpur — 440 002 9870113964 Bank of Maharashtra Mande.D.U. Bom1407@mahabank.co in Central Pension Processing | 9890217087 05 | Cente Branch(CPPC), 2" Floor, “Janmangal’, 1177, Budhwar Peth, Bajiao Road, ____| Pune -2 ee Canara Bank ‘AG Nayak ‘agnayak@canarabank com Centralized Pension Processing | 9886518896 og | Centie (CPPC), Transaction Banking Wing, 4" Floor, 86 Spencer Building, M G Road, Bangalore ~ 5600 0010 eI Gentral Bank of india ‘agmgbdeihi@centralbank co.in Centralized Pension Processing | P.K Singh Centre 08376909650 o7 | (PPC) 2nd Floor, MMO Building, MG Road Fort, Mumbai ~ 400 023 Corporation Bank ii nk. Mangalore -Centralized Pension | B.Ravindranath Baliga Processing Branch, Corporate | 08762363957 08 | Office Building, Head Office, Mangaladevi Temple Road, PO NO. 88, Pandeshwer, Managlore - §75 001 Dena Bank Ganesh Dass To.newdelhi@denabank.co.in Dena Corporate Centre, C-10, | 9310697857 G-Block, Bandra’ Kurla Complex, | Dr. Manorama Mishra j 09 | Bandrate), mies | e818480259 manoramam@denabank.co.in Mumbai — 400 051 gbd@cenabank.co.inindian Bank Centralised Pension Balasubramaniam 9445020402 ‘eppc@indianbank.¢o.in 10 | Processing Centro, No.6, Rajaji Salai, 4" Floor, Chennai-6000001 Indian Overseas Bank ‘Gppei@iobnet.co.in Centralised Pension Processing | C.M.Sukumaran 44 | Centre (CPPC), Annasatal, 09443103026 Chennai 2.6. Kumar kumara3@iobnet.co.in 7 ane 9840080166 Oriental Bank of Commerce | M.KSinha eppe@obe.coin Centralised Pension Processing | 8527322777 12 | Centre (CPPC), 8/1, 1" Floor, ‘Abdul Aziz road, Pawan Goyal Karol Bagh, 011-28758174 New Delhi Punjab & Sind Bank HP S.Johar hpsichar@igmail.com Central Pension Processing | 9910548150 Centre(CPPC), 13 1425, 1* floor, Community | 2.Satnam Kaur oppe@psb.org.in Centre, Jwala Heri, Paschim | 9711897349 Vihar, New Dethi— 110 063, Punjab National Bank P.G.Galkwad cppedei@pnb.coin Rajendra Bhawan, Rajendra | 8527707999 Pace, New Delhi 2.D.Nagesh 9953038398 nagesh,daravath@pnb.co.in “4 3.7. Kdha ‘9910900706 tkiha@pnb..co.in 4.Meena Bhatia 9871050738 meenabhatia@pnb.co.in State Bank of Bikaner & Jaipur | RP.Gupta Tp.zupta@sbbj.co.in 2° Floor, SMS Highway, 9413396646 Chaura Rasta, Jaipur-302003, GK Bunkar 15 01415172101 sbbj.co.in 09214362405 State Bank of Hyderabad Sette vencrakumar g@sbhys eon Centralised Pension Processing 16 | Cell, 1" floor, Methodist 2 + S.JankiDevi Complex, Opp. Chermas ABIDS ders 500 001 09394611037 -hyd@vahoo.com State Bank of india MiLDas Dam gad@sbi.co.in (List of CPPC attached) 9004387927 Government ‘Accounts Department, Corporate Centre, 17 | Belapur Rly. Sin, 4” floor, Tower No4,Sector- 14,CBD,Belapur, Navi Mumbai- 400614U.Diwakara Poojary “eppomanglore@sbm.co in Centralised Pension Processing | 9448291386 18 | Centre, Birwa Complex, Alake Car ‘Street Post Office, Mangalore-575003 ‘State Bank of Patiala ‘Sunil Rajak ‘sunil rajak@sbp.co.in Centralised Pension Processing | 9888260632 19 | Centre (CPPC), SCO tNo.114, Urban Estate, Phase-tl, 2.KK.Garg infocppc@sbp.co.in Patiala ~ 147 002 9779586330 a State Bank of Tranvancore | ‘.Jayashree eppo@sbt.co i 36 Floor, Chembikalam | Ramachandran 29 | Buildings, Vazhuthacaud, | 9948012267 Thycaud P.O, Thirwvananthapuram-695014. | 2.V.Jaganathan 9447332533 ‘Syndicate Bank ‘OP. Tiwari Tiwariop2070@gmail.com Central Pension Processing | 9868387641 21 | Centre (CPPC), Head Office,Post Box No.1, 2.K.LArora Klaroral958@gmail.com Manipal ~ 576 104 19810634478 UCO Bank MK Barua ‘nko 25809@vahoo.co.in Central Pension Processing | 7304660407 22 | Centre, Somalwar Bhavan(t Floor)Mount Road Extension, Nagpur-440001 A 7 Union Bank of india ‘Anshu Prabhakar ‘aprabhaker@unionbankofindia.com Centralised Pension Processing | 9873159755 Centre (CPPC), Central Office, 12" Floor, Union Bank Bhawan, | 2.Saurabh Hirwani 23 |239 Vidhan Bhawan Marg, | 9711170317 saurabhhirwani@amall.com Nariman Point, Mumbai - 400 041 3.N.KRamachandran | nkramachandran@unionbankofindia.co 09967774791 nD United Bank of india Divya Kumar Acharya | cmeppe@unitedbenk.co.in Centralised Pension Processing | 9831753554 24 _ | Contre (CPPC), Head Office, 4 floor, 11, Hemant’ Basu Sarani, Kolkata ~ 700 001 Vijaya Bank ‘AAmamath mbd pension@viayabank.co,in Merchant Banking Division, } 9241001301 25 | Head Office, 41/2 M.G Road, Trinity Circle, Bangalore - 560 001