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    Nicole Resume First Draft

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    arslan muzammil
    Nicole Last Name has experience as a Recruitment Coordinator and Customer Service Representative. Her experience includes maintaining recruiting systems, screening applicants, conducting interviews and onboarding. She has a proven track record of managing high volumes of customer inquiries and resolving issues. Notable accomplishments include consolidating $2 million in customer assets and retaining 100% of contracts under her supervision.

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    Nicole Resume First Draft

    Uploaded by

    arslan muzammil
    45 views3 pages
    Nicole Last Name has experience as a Recruitment Coordinator and Customer Service Representative. Her experience includes maintaining recruiting systems, screening applicants, conducting interviews and onboarding. She has a proven track record of managing high volumes of customer inquiries and resolving issues. Notable accomplishments include consolidating $2 million in customer assets and retaining 100% of contracts under her supervision.

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    Nicole Last Name has experience as a Recruitment Coordinator and Customer Service Representative. Her experience includes maintaining recruiting systems, screening applicants, conducting interviews and onboarding. She has a proven track record of managing high volumes of customer inquiries and resolving issues. Notable accomplishments include consolidating $2 million in customer assets and retaining 100% of contracts under her supervision.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    45 views3 pages

    Nicole Resume First Draft

    Uploaded by

    arslan muzammil
    Nicole Last Name has experience as a Recruitment Coordinator and Customer Service Representative. Her experience includes maintaining recruiting systems, screening applicants, conducting interviews and onboarding. She has a proven track record of managing high volumes of customer inquiries and resolving issues. Notable accomplishments include consolidating $2 million in customer assets and retaining 100% of contracts under her supervision.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    You are on page 1of 3

    Nicole Last Name 413 Payton Ct, Stockbridge, GA ▪ 6784787495

    nicharles13@gmail.com ▪ LinkedIn

    Recruitment Coordinator profile


    Meticulous and dedicated professional with comprehensive experience in preparing jobs descriptions, evaluating
    job applications, scheduling, and conducting interviews.

    Qualifications Summary
     Adept at maintaining/updating recruiting information systems, posting jobs opening on social media outlets, and arranging
    travel for candidates to interview.

     Capable of identifying and filtering suitable jobs applicants and conducting background checks, as well as setting up drug
    screening tests.

     Proven track record of keeping applicants updated and answering questions regarding onboarding process, while coordinating
    training sessions and seminars.

     Able to manage correspondence, e-mails, and telephone inquiries from potential applicants, while scheduling office visits.

    Career Experience
    ALEXANDER MANN SOLUTIONS/DELTA AIRLINES, Location? 2021 - Present
    Recruitment Coordinator
    Can you provide your day-to-day duties related to this position to be incorporated here?

    Key Contributions:

     Managed the flow of all candidates at hiring events.

     Ensured effective management of flow of all candidates at hiring events

     Can you please share one or two more key accomplishments from this position?

    SunTrust Bank/Truist Mortgage Services, Location? 2020 to 2021


    Client Service Representative
    Assisted customers to understand their situation and options to mitigate loss, assisting them as they apply for available assistance.
    Facilitated customer gaining better understanding their condition and provide solutions for mitigating loss, as well as guide on
    submitting applications for available assistance.Provided exceptional assistance to customers in determining situation and
    adopting options to mitigate loss.
    Supported the team in daily operations reviews and help in escalation resolution with the objective to meet service level
    agreement.
    Resolved escalation/issues with objective to meet service level agreement and assisted team in conducting routine operations
    reviews.
    Initiated follow-up service calls Served as backup support to others on the team.
    Coordinated with team by supporting as backup assistance and made follow-up service calls.Offered support to team ass well as
    initiated follow-up service calls.

    Key Contributions:

     Can you please share one or two more key accomplishments from this position?

    MassMutual - Bright Meadow Campus, Enfield, CT 2019 - 2020


    CUSTOMER CARE SPECIALIST

    P a g e 1|3
    Stayed on top of the business trends affecting different clients and delivered targeted advice on their expected fluctuations.
    Provided targeted advice to several clients on projected fluctuations by analyzing business trends.
    Met and exceeded productivity targets, handling every interaction with highly commendable customer service, considerably
    improving service metrics for Customer Care Center.
    Managed every interaction with exceptional customer service to meet and surpass productivity objectives, while enhancing service
    metrics for customer care center.
    Resolved over 450 inquiries per week, consistently surpassing performance benchmarks, including speed, accuracy, and call
    volume.
    Exceeded performance benchmarks such as speed, accuracy, and call volume by resolving over 450 inquiries per week.
    During the COVID-19 Pandemic, provided high-quality customer service, advising customers on their options concerning the
    CARES ACT and other opportunities for accessing their financial assets.
    Offered top-notch customer service, advised clients concerns regarding CARES ACT, and potential opportunities for accessing
    financial assets during COVID-19.

    Key Contributions:

     Consolidated approximately $2 million in customer outside assets to Mass Mutual, significantly increasing the company's
    total managed funds.

     Increased company total managed funds by consolidating approx. $2M in customer outside assets to Mass Mutual.

     Can you please share one or two more key accomplishments from this position?

    Chime Solutions, Morrow, GA 2017 - 2019


    Customer Service Manager
    Managed team of 30
    Recruited new customer service representatives
    Led team of 30 members and recruited new customer service representatives.
    Reviewed analyses, reporting, KPIs, and operational metrics.
    Handled staff operations, including inbound and outbound calling.
    Managed and reviewed daily CRM reports.
    Directed and analyzed CRM reports.
    Coordinated staff operations, including inbound and outbound calling, as well as conducted thorough reviews of KPIs, daily CRM
    reports, and operational metrics.
    Responded to grievances, trends, variances, and complaints.
    Addressed grievances and complaints.
    Monitored team and call metrics, making recommendations and reports.
    Inspected team and call metrics, by making recommendations and compiling productivity reports.
    Created action plans for high-volume periods.
    Developed strategies and action plans for high-volume periods.
    Developed and maintained effective working relationships with team members, management, and customers to boost company
    productivity and morale.

    Fostered and nurtured working relationships with team members, management, and customers to enhance productivity and boost
    morale.
    Evaluated performance of associates and mentored underperforming employees on ways to improve.
    Assessed performance of underperforming mentors and associates to identify areas for improvement.

    P a g e 2|3
    Key Contributions:

     Administered over 250 accounts for Health Reimbursement Arrangement, retaining 100% of contracts under the team's
    care.

     Managed over 250 accounts for Health Reimbursement Arrangement and retained 100% of contracts under team's
    Supervision.

     Can you please share one or two more key accomplishments from this position?

    KoNic Reliable Logistics, Stockbridge, GA 2016 - 2017


    Managing Director
    Built company from the ground up through networking, cold calling, and strong.
    Built company from ground up via strong leadership, networking, and cold calling. Can you provide your day-to-day duties to
    incorporate here?

    Key Contributions:

     Can you please share one or two more key accomplishments from this position?

    Education
    Degree Title?
    Institution?

    P a g e 3|3

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