Quadra 840av
Quadra 840av
Quadra 840av
Specifications
Macintosh Quadra 840AV
Specifications Processor - 1
Processor
Memory
Disk Storage
Hard Drive Internal, 3.5 in. hard drive (230, 500, 1000 MB) optional
I/O Interfaces
S-Video Input & One S-video output port; one S-video input port; mini DIN-4
Output connectors
Supports input/output in NTSC, PAL, and SECAM formats
Specifications I/O Interfaces - 8
Composite Video One composite video output port; one composite video input port;
Input & Output RCA phono plug connectors
Supports input/output in NTSC, PAL, and SECAM formats
Audio One 16-bit stereo output port; one 16-bit stereo input port; mini
phone-jack connectors
Sample rates up to 48 kHz (44.1 kHz standard rate)
Uses the digital signal processor (DSP) chip
Supports stereo audio from internal CD drive and Apple PlainTalk
microphone
Audio input port characteristics: 26K ohms impedance, 2 V rms
maximum, 22.5 dB gain
Audio output port characteristics: 37 ohms impedance, 0.9 V rms
maximum, attenuated –22.5 dB
Apple Desktop Bus One Apple Desktop Bus (ADB) port for keyboard, mouse, and low-
speed input devices; mini DIN-4 connector
Specifications I/O Devices - 11
I/O Devices
Mouse Apple Desktop Mouse or Apple Desktop Mouse II; mini DIN-4
connector
Video Display Built-in VRAM video support for all Apple monitors; four VRAM
expansion slots (two banks)
Supports Apple 16-bit monitors and many non-Apple monitor
types (NTSC, PAL, VGA)
Multiple external color and monochrome monitors through NuBus
expansion slots
Sound Generator Enhanced Apple sound chip (EASC), including four-voice wave
table synthesis and stereo sampling generator capable of
driving stereo mini phone-jack headphones or stereo
equipment
Specifications Electrical - 13
Electrical
Power for SCSI Maximum continuous power available for each SCSI device:
Devices 1.5A @ +5 V
4.3A @ +12 V
Specifications Electrical - 14
Power for NuBus Maximum continuous power available for each NuBus card:
Cards 2.0A @ +5 V
0.175A @ +12 V
0.15A @ –12 V
Specifications Physical - 15
Physical
Environmental
Troubleshooting
Macintosh Quadra 840AV
Troubleshooting General/ - 1
General
The Symptom Charts included in this chapter will help you
diagnose specific symptoms related to your product. Because cures
are listed on the charts in the order of most likely solution, try
the first cure first. Verify whether or not the product continues to
exhibit the symptom. If the symptom persists, try the next cure.
(Note: If you have replaced a module, reinstall the original module
before you proceed to the next cure.)
If you are not sure what the problem is, or if the Symptom Charts
do not resolve the problem, refer to the Flowchart for the product
family.
Symptom Charts
Error Chords
One-part error 1 Disconnect SCSI data cable from hard drive and reboot
chord sounds during system. If startup sequence is normal, initialize hard drive.
startup sequence If error chord still sounds, replace hard drive.
2 Disconnect floppy drive cable from floppy drive and reboot
system. If startup sequence is normal, replace floppy drive.
3 Replace logic board. Retain customer’s SIMMs.
System
Does not power on; 1 Check power cables.
screen is black, fan is 2 Plug monitor directly into wall socket, and verify that
not running, and LED monitor has power.
is not lit 3 Reset logic board. (Refer to Additional Procedures.)
4 Replace power cord.
5 Replace power supply.
6 Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts/System (Continued) - 4
System (Continued)
Clicking, chirping, 1 Remove all NuBus expansion cards and disconnect all
or thumping sound internal peripherals (hard drives, CD-ROM drives, floppy
from power supply drives, etc.) and power-on system again. If system powers
on normally, reconnect one device at a time and replace
NuBus expansion cards one at a time, powering on the system
after each reconnection/reinstallation. The defective module
is identified when the symptom reappears
2 Replace power supply.
3 Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts/System (Continued) - 5
System (Continued)
System shuts down 1 Make sure air vents are clear. Thermal protection circuitry
intermittently may shut down system. After 30 to 40 minutes, system
should be OK.
2 Check battery. Refer to “Battery Verification” in Additional
Procedures.
3 Replace power cord.
4 Replace power supply.
5 Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts/System (Continued) - 6
System (Continued)
System 1 Verify that system software is version 7.1 or later.
intermittently 2 Verify that software is known-good.
crashes or hangs 3 Verify that software is System 7 compatible.
4 Clear parameter RAM. Hold down <Command> <Option> <P>
<R> during startup but before “Welcome To Macintosh”
appears.
5 Replace SIMMs.
6 Replace logic board. Retain customer’s SIMMs.
7 Replace power supply.
Video
Screen is black, audio 1 Adjust brightness on monitor.
and drive operate, fan 2 Replace monitor. Refer to appropriate monitor manual to
is running, and LED is troubleshoot defective monitor.
lit 3 Replace video cable.
4 If video interface card is installed, move it to different slot.
5 Replace video card, if installed.
6 Clear parameter RAM. Hold down <Command> <Option> <P>
<R> during startup but before “Welcome To Macintosh”
appears.
7 Replace SIMMs.
8 Replace logic board. Retain customer’s SIMMs.
9 Replace power supply.
Troubleshooting Symptom Charts/Video (Continued) - 8
Video (Continued)
Screen is black, audio 1 Replace video cable.
and drive do not 2 If video interface card is installed, move it to different slot.
operate, but fan is 3 Replace video interface card, if installed.
running and LED is lit 4 Replace SIMMs.
5 Replace logic board. Retain customer’s SIMMs.
6 Replace power supply.
Floppy Drive
Internal floppy drive 1 Replace disk with known-good floppy disk.
does not operate 2 Replace floppy drive cable.
3 Replace floppy drive.
4 Replace logic board. Retain customer’s SIMMs.
5 Replace power supply.
Hard Drive
Single internal hard 1 Replace hard drive power cable.
drive does not 2 Replace hard drive.
operate; drive 3 Replace power supply.
doesn’t spin
Drive does not appear 1 Verify there are no duplicate SCSI device addresses.
on the desktop 2 Clear parameter RAM. Hold down <Command> <Option> <P>
<R> during startup but before “Welcome To Macintosh”
appears.
3 If drive is not initialized, use HD SC Setup to initialize.
Troubleshooting Symptom Charts/Hard Drive - 13
Works with internal 1 Verify there are no duplicate SCSI device addresses.
or external SCSI 2 Replace terminator on external SCSI device.
devices but not with 3 Verify that SCSI device at end of internal SCSI data cable is
both only device terminated.
4 Refer to appropriate manual to troubleshoot defective
external device.
Troubleshooting Symptom Charts/Peripherals - 14
Peripherals
Cursor does not move 1 Check mouse connection.
2 Inspect inside of mouse for buildup of dirt or other
contaminants. Clean mouse if necessary.
3 If mouse was connected to keyboard, connect mouse to
computer ADB port instead. If mouse works, replace
keyboard.
4 If mouse does not work in any ADB port on computer, replace
mouse.
5 Replace logic board. Retain customer’s SIMMs.
Peripherals (Continued)
Double-click doesn’t 1 Remove duplicate system folders.
open selected item 2 Clear parameter RAM. Hold down <Command> <Option> <P>
<R> during startup but before “Welcome To Macintosh”
appears.
3 If mouse was connected to keyboard, connect mouse to
computer ADB port instead. If mouse works, replace
keyboard.
4 If mouse does not work in any ADB port on computer, replace
mouse.
5 Replace logic board. Retain customer’s SIMMs.
Peripherals (Continued)
Known-good serial 1 Verify that system software is version 7.1 or later.
printer does not work 2 Verify that Chooser is set correctly.
3 Replace printer interface cable.
4 Replace logic board. Retain customer’s SIMMs.
Miscellaneous
No sound from 1 Verify that volume setting in Control Panel is 1 or above.
speaker 2 Replace speaker.
3 Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts/CD-ROM Drive - 18
CD-ROM Drive
CD-ROM drive does 1 Exchange disc.
not accept compact 2 Replace CD-ROM drive mechanism.
disc
Take Apart
Macintosh Quadra 840AV
Take Apart Cover - 1
Cover
Cover
No preliminary steps are
required before you begin
this procedure.
Cover
Screw
Take Apart Floppy Drive - 2
Floppy Drive
Before you begin, remove
the cover.
Hard Drive
Before you begin, remove
the cover.
Hard Drive
Take Apart Hard Drive - 5
CD-ROM Drive
Before you begin, remove
the cover.
Logic Board
Before you begin, remove
the cover.
Logic Board
Take Apart Logic Board - 10
LED Cable
Take Apart Logic Board - 11
Tab
Take Apart Logic Board - 14
Power Supply
Before you begin, remove
the cover.
Power Supply
Take Apart Power Supply - 16
Chassis Support
Brace
Take Apart Power Supply - 17
Logic Board
Power Cable
Take Apart Power Supply - 18
Latch
Take Apart Power Supply - 19
Power Supply
Take Apart Speaker - 20
Speaker
Before you begin, remove
Speaker Speaker the cover.
Cable
Caution: Review the ESD
precautions in Bulletins/
Safety.
Latch
Take Apart Rear Cover - 22
Rear Cover
Before you begin, remove
the following:
• Cover
• Speaker
Rear Cover
Take Apart Rear Cover - 23
Latch
Take Apart Rear Cover - 24
Upgrades
Macintosh Quadra 840AV
Upgrades Expansion Cards - 1
Expansion Cards
Before you begin, remove
the cover.
NuBus Card
Retainer
Upgrades Expansion Cards - 2
Replacement Caution:
Do not force the card into
the expansion slot. If the
card does not seat
properly, remove it and
try again.
Upgrades CD-ROM Upgrade - 3
CD-ROM Upgrade
CD-ROM Drive Before you begin, remove
the cover.
CD-ROM Drive
Upgrades CD-ROM Upgrade - 6
Important: These
jumpers configure the
SCSI device address of
the CD-ROM drive. The
CD-ROM drive will have
a SCSI device ID of 2.
Verify that no other SCSI
device installed in the
computer already has
that address. If another
device does have an ID of
2, change the ID prior to
installing the CD-ROM
drive.
Upgrades CD-ROM Upgrade - 7
Audio Cable
Upgrades Power Macintosh Upgrade - 9
Power Macintosh
Upgrade
No preliminary steps are
required before you begin
this procedure.
Once you have installed all the drives in the upgraded unit
and replaced the top housing, copy the serial number from
the original unit to the blank serial label on the upgraded
unit.
K Service Source
Additional Procedures
Macintosh Quadra 840AV
Additional Procedures Battery Verification - 1
Battery
Verification
Before you begin, remove
the following:
• Cover
Battery • Logic Board
±Warning: If handled or
discarded improperly, the
battery could explode. Re-
view battery handling and
disposal instructions in
Bulletins/Safety.
Additional Procedures Battery Verification - 2
Battery
Replacement
Before you begin, remove
the following:
• Cover
Battery • Logic Board
±Warning: If handled or
discarded improperly, the
battery could explode. Re-
view battery handling and
disposal instructions in
Bulletins/Safety.
Additional Procedures Battery Replacement - 4
Note: Whenever you have a unit that fails to power up, you
should follow this procedure to reset the logic board before
replacing any modules.
Additional Procedures Reset Logic Board - 7
Exploded View
Macintosh Quadra 840AV
Exploded View 1
Top Housing
922-0847
Front CD-ROM Bezel Manual Insert Floppy
Panel Trayloading Drive Bezel
922-2026 922-0811 922-0523 CD-ROM Bezel w/Caddy
922-0846
Floppy Drive Bezel
922-0849
Blank Bezel
922-0620
Logic Board
661-1700
Speaker
Speaker
922-0055
Housing
922-0394 Logic Board
Thumbscrew Guard
922-0395 922-0851
CD-ROM
Audio Cable
On/Off 922-0724
Actuator
LED CD-ROM
922-2030
Rear Cable Drive*
Panel 922-0841 661-0222
922-2027 CD-ROM
Carrier
Power 922-0850
Supply Floppy Drive
Cable Cable
922-0838 922-0872
Cable
Floppy Drive*
Composite
661-0121
Video
922-0870
SCSI Brace
Floppy Drive*
Cable 922-0396 Carrier
922-0871 922-0445
Hard Drive*
Power
Supply Hard Drive
661-1687 Carrier
922-0621
NuBus
Retainer Tape Drive
922-0393 661-0795
Chassis
922-0888 Tape Drive
Carrier
922-0621
Product family configurations may vary. For parts with asterisk (*), refer to parts list.
Quadra 840AV