User's Manual: Portege Z30-E

User's Manual
PORTEGE Z30-E
Table of Contents
Chapter 1 Legal, Regulatory, and Safety
Copyright, Disclaimer and Trademarks .............................................. 1-1
Regulatory Information ......................................................................... 1-2
Video Standard Notice ........................................................................ 1-10
OpenSSL Toolkit License Issues ....................................................... 1-10
FreeType License Issues .................................................................... 1-12
ENERGY STAR® Program .................................................................. 1-16
Disposing of the computer and the computer's battery .................. 1-16
General Precautions ........................................................................... 1-16
Safety Icons ......................................................................................... 1-19
Chapter 2 Getting Started
Equipment checklist ............................................................................. 2-1
Conventions ........................................................................................... 2-1
Using your computer for the first time ................................................ 2-2
Getting to know Windows ..................................................................... 2-6
Turning off the power ............................................................................ 2-8
System Recovery ................................................................................ 2-12
Chapter 3 The Grand Tour
Front with the display closed ............................................................... 3-1
Left side .................................................................................................. 3-2
Right side ............................................................................................... 3-4
Back ........................................................................................................ 3-5
Underside ............................................................................................... 3-6
Front with the display open .................................................................. 3-6
Internal Hardware Components ........................................................... 3-9
Power Condition Descriptions ........................................................... 3-11
Chapter 4 Operating Basics
Using the Touch Pad ............................................................................. 4-1
The Keyboard ......................................................................................... 4-2
Using the Fingerprint Sensor ............................................................... 4-5
Battery .................................................................................................... 4-7
LAN ....................................................................................................... 4-10
Memory media ..................................................................................... 4-12
Smart Card ........................................................................................... 4-15
External Display .................................................................................. 4-16
User's Manual ii
TOSHIBA Hi-Speed Port Replicator III 180W/120W .......................... 4-19
Security lock ........................................................................................ 4-20
Optional TOSHIBA Accessories ........................................................ 4-21
Sound System and Video mode ......................................................... 4-21
Chapter 5 Utilities and Advanced Usage
Utilities and Applications ...................................................................... 5-1
Special features ..................................................................................... 5-8
Chapter 6 Troubleshooting
Problem-solving process ..................................................................... 6-1
Hardware and system checklist ........................................................... 6-4
TOSHIBA support ................................................................................ 6-15
Chapter 7 Appendix
Specifications ........................................................................................ 7-1
AC Power Cord and Connectors .......................................................... 7-2
Information for Wireless Devices ........................................................ 7-4
Information about Intel® AMT ............................................................ 7-15
Information about Intel® Authenticate .............................................. 7-18
Legal Footnotes ................................................................................... 7-18
Index
User's Manual iii

User's Manual iv
Chapter 1
Legal, Regulatory, and Safety
This chapter states the legal, regulatory, and safety information applicable
to TOSHIBA computers.
TOSHIBA means Toshiba Corporation and/or its affiliates such as Toshiba
Client Solutions Co., Ltd. where applicable.
Copyright, Disclaimer and Trademarks

Copyright
© 2018 Toshiba Client Solutions Co., Ltd. All Rights Reserved. Under the
copyright laws, this manual cannot be reproduced in any form without the
prior written permission of TOSHIBA. No patent liability is assumed, with
respect to the use of the information contained herein.
First edition February 2018
Copyright authority for music, movies, computer programs, databases and
other intellectual property covered by copyright laws belongs to the author
or to the copyright owner. Copyrighted material can be reproduced only for
personal use or use within the home. Any other use beyond that stipulated
above (including conversion to digital format, alteration, transfer of copied
material and distribution on a network) without the permission of the
copyright owner is a violation of copyright or author's rights and is subject
to civil damages or criminal action. Comply with copyright laws in making
any reproduction from this manual.
Disclaimer
This manual has been validated and reviewed for accuracy. The
instructions and descriptions it contains are accurate for your computer at
the time of this manual’s production. However, succeeding computers and
manuals are subject to change without notice. TOSHIBA assumes no
liability for damages incurred directly or indirectly from errors, omissions or
discrepancies between the computer and the manual.
Trademarks
Intel, Intel logo are trademark of Intel Corporation or its subsidiaries in the
United States and/or other countries.
Microsoft, Windows are either registered trademarks or trademarks of
Microsoft Corporation in the United States and/or other countries.
User's Manual 1-1

The Bluetooth® word mark is a registered trademark owned by Bluetooth
SIG, Inc.
The terms HDMI and HDMI High-Definition Multimedia Interface, and the
HDMI Logo are registered trademarks or trademarks of HDMI Licensing
LLC in the United States and other countries.
DTS, the Symbol, & DTS and the Symbol together are registered
trademarks and DTS Studio Sound is a trademark of DTS, Inc.
Wi-Fi is a registered trademark of Wi-Fi Alliance.
All other company names, product names, and service names mentioned
herein may be trademarks of their respective companies.
Regulatory Information
The regulatory information herein might vary. Check the ID information on
the bottom of the device or box for specific information applicable to the
model you purchased.
FCC information
FCC notice "Declaration of Conformity Information"
This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC rules. These limits
are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance
with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not
occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct
the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Only peripherals complying with the FCC class B limits can be attached to
this equipment. Operation with non-compliant peripherals or peripherals not
recommended by TOSHIBA is likely to result in interference to radio and
TV reception. Shielded cables must be used between the external devices
and the computer’s external RGB monitor port, Universal Serial Bus (USB
3.0) ports, HDMI™ out port and Headphone/Microphone combo jack.
Changes or modifications made to this equipment, not expressly approved
User's Manual 1-2

by TOSHIBA or parties authorized by TOSHIBA could void the user’s
authority to operate the equipment.
FCC conditions
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including
interference that may cause undesired operation.
Contact
Address: Toshiba America Information Systems Inc.

5241 California Avenue, Suite 100
Irvine, California, USA, 92617
Telephone: (949) 583-3000
This information is only applicable for the countries/regions where it is

required.
California Prop 65 Warning

This product contains chemicals, including lead, known to the State of
California to cause cancer and birth defects or other reproductive harm.
Wash hands after handling.
For the state of California only.
Export Administration Regulation

This document contains technical data that may be controlled under the
U.S. Export Administration Regulations, and may be subject to the
approval of the U.S. Department of Commerce prior to export. Any export,
directly or indirectly, in contravention of the U.S. Export Administration
Regulations is prohibited.
User's Manual 1-3

EU Declaration of Conformity
This product is carrying the CE-Mark in
accordance with the related European Directives.
Responsible for CE-Marking is TOSHIBA EUROPE
GMBH, Hammfelddamm 8, 41460 Neuss,
Germany. The complete and official EU
Declaration of Conformity can be found on
TOSHIBA’s web site
http://epps.toshiba-teg.com on the Internet.
CE compliance
Hereby, Toshiba Europe GmbH declares that the model(s) described in this
manual is/are in compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following
internet address:
https://epps.toshiba-teg.com/
This product is labeled with the CE Mark in accordance with the essential
requirements and other relevant provisions of the applicable European
Directives, notably Radio Equipment Directive (2014/53/EU), RoHS
Directive 2011/65/EU, Ecodesign Directive 2009/125/EC (ErP) and the
related implementing measures.
This product and the original options are designed to observe the
applicable EMC (Electromagnetic Compatibility) standards. However,
TOSHIBA cannot guarantee that this product still observes these EMC
standards if options or cables not produced by TOSHIBA are connected or
implemented. In this case the persons who have connected/implemented
those options/cables have to provide assurance that the system (PC plus
options/cables) still fulfils the required standards. To avoid in general EMC
problems, the following guidance should be noted:
Only CE marked options should be connected/implemented
Only best shielded cables should be connected
Working environment
This product was designed to fulfil the EMC (Electromagnetic Compatibility)
requirements to be observed for so-called “Residential, commercial and
light industry environments”. TOSHIBA do not recommend the use of this
product in working environments other than the above listed working
environment.
For example, the following environments are not verified:
Industrial Environments (e.g. environments where a mains voltage of
380 V three-phase is used)
Medical Environments (according to Medical Device Directive)
Automotive Environments
User's Manual 1-4

Aircraft Environments
Any consequences resulting from the use of this product in working
environments that are not verified/recommended are not the responsibility
of TOSHIBA.
The consequences of the use of this product in non-verified working
environments may be:
Interference with other devices or machines in the near surrounding
area.
Malfunction of, or data loss from, this product caused by disturbances
generated by other devices or machines in the near surrounding area.
Therefore TOSHIBA strongly recommend that the electromagnetic
compatibility of this product should be suitably tested in all non-verified
working environments before use. In the case of vehicles or aircraft, the
manufacturer or airline operator respectively should be asked for
permission before use of this product.
Furthermore, for general safety reasons, the use of this product in
environments with explosive atmospheres is not permitted.
VCCI Class B Information (Japan Only)
この装置は、クラスＢ情報技術装置です。この装置は、家庭環境で使
用することを目的としていますが、この装置がラジオやテレビジョン
受信機に近接して使用されると、受信障害を引き起こすことがあります。
取扱説明書に従って正しい取り扱いをしてください。
ＶＣＣＩ－Ｂ
Canadian regulatory information (Canada only)

This digital apparatus does not exceed the Class B limits for radio noise
emissions from digital apparatus as set out in the Radio Interference
Regulation of the Canadian Department of Communications.
Note that Canadian Department of Communications (DOC) regulations
provide, that changes or modifications not expressly approved by
TOSHIBA could void your authority to operate this equipment.
This Class B digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.
Canadian Notice
This device complies with ISED (formerly Industry Canada) license-exempt
RSS standard(s).
User's Manual 1-5

Operation is subject to the following two conditions: (1) this device may not
cause interference, and (2) this device must accept any interference,
including interference that may cause undesired operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables
aux appareils radio exempts de licence. L'exploitation est autorisée aux
deux conditions suivantes : (1) l'appareil ne doit pas produire de brouillage,
et (2) l'appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible d'en compromettre le fonctionnement.
To comply with the Canadian RF exposure compliance requirements,
this device and its antenna must not be co-located or operating in
conjunction with any other antenna or transmitter. When operating this
computer, minimum distance of 13 mm from the antenna must be
maintained.
Pour être conforme aux exigences canadiennes en matière
d'exposition aux fréquences radio, l'appareil et son antenne ne doivent
pas être situés au même endroit qu'une autre antenne ou un autre
émetteur ni fonctionner en même temps. Une distance minimale de 13
mm de l'antenne doit être maintenue durant l'utilisation de cet
ordinateur.
This device is restricted to indoor use due to its operation in the 5.15
GHz to 5.25 GHz frequency range. FCC requires this product to be
used indoors for frequency range 5.15 GHz to 5.25 GHz to reduce the
potential for harmful interference to co-channel Mobile Satellite
systems.
High power radars are allocated as primary users of the 5.25 GHz to
5.35 GHz and 5.65 GHz to 5.85 GHz bands. These radar stations can
cause interference with and/or damage this device.
Les dispositifs fonctionnant dans la bande 5150-5250 MHz sont
réservés uniquement pour une utilisation à l’intérieur afin de réduire
les risques de brouillage préjudiciable aux systèmes de satellites
mobiles utilisant les mêmes canaux.
Veuillez noter que les utilisateurs de radars de haute puissance sont
désignés utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les
bandes 5250-5350 MHz et 5650-5850 MHz et que ces radars
pourraient causer du brouillage et/ou des dommages aux dispositifs
LAN-EL.
The above caution applies to products that operate with an 802.11a radio
device.
La mise en garde ci-dessus ne s’applique qu’aux appareils ayant un
transmetteur opérant en mode 802.11 a.
User's Manual 1-6

Following information is only valid for EU-member
States:
Information requirements Regulation EC 1275/2008
Additional information as required by Regulation (EC)

1275/2008 amended by Regulation (EU) 801/2013
implementing European Eco-Design Directive with regard
to requirements for standby, off mode and networked
standby electric power consumption of electrical and
electronic household and office equipment can be found
here:
http://www.toshiba.eu/Eco-Design
Disposal of products
The crossed out wheeled dust bin symbol indicates that

products must be collected and disposed of separately
from household waste. Integrated batteries and
accumulators can be disposed of with the product. They
will be separated at the recycling centres.
The black bar indicates that the product was placed on the
market after August 13, 2005.
By participating in the separate collection of products and
batteries, you will help to assure the proper disposal of
products and batteries and thus help to prevent potential
negative consequences for the environment and human
health.
For more detailed information about the collection and
recycling programmes available in your country, please
visit our website
( www.toshiba.eu/recycling ) or contact your local council
office or the retail outlet where you purchased the product.
User's Manual 1-7

Disposal of batteries and/or accumulators
The crossed out wheeled dust bin symbol indicates that

batteries and/or accumulators must be collected and
disposed of separately from household waste.
If the battery or accumulator contains more than the
specified values of lead (Pb), mercury (Hg), and/or
cadmium (Cd) defined in the European Battery Directive,
then the chemical symbols for lead (Pb), mercury (Hg)
and/or cadmium (Cd) will appear below the crossed out
wheeled dust bin symbol.
By participating in the separate collection of batteries, you
will help to assure the proper disposal of products and
batteries and thus help to prevent potential negative
consequences for the environment and human health. To
achieve this you should take any battery and/or
accumulator to your local recycling site, or to a retail outlet
or facility that offers to collect these devices for
environmentally friendly disposal, ensuring that the
terminal contacts are covered by non-conductive tape.
For more detailed information about the collection and
recycling programmes available in your country, please
visit our website
( www.toshiba.eu/recycling ) or contact your local council
office or the retail outlet where you purchased the product.
These symbols might not stick depending on the country and region where
you purchased.
REACH - Compliance Statement

The European Union (EU) chemical regulation, REACH (Registration,
Evaluation, Authorization and Restriction of Chemicals), entered into force
on 1 June 2007, with phased deadlines to 2018.
Toshiba will meet all REACH requirements and is committed to provide our
customers with information about the presence in our articles of
substances included on the candidate list according to REACH regulation.
Please consult the following website
www.toshiba.eu/reach for information about the presence in our articles of
substances included on the candidate list according to REACH in a
concentration above 0.1 % weight by weight.
User's Manual 1-8

Following information is only for Turkey:
Disposal of products:
The crossed wheelie bin symbol means that this

product should not be collected and disposed with
other household wastes. When product become waste
at the end-of-life, to protect environment and human
health, it should be given to nearest collection
recycling or disposal center. For more information
about collection and recycling programs in your
country please contact your local authority or the
retailer where the product was purchased.
Toshiba meets all requirements of Turkish regulation 28300
“Restriction of the use of certain hazardous substances in electrical
and electronic equipment”.
AEEE Yönetmeliğine Uygundur
Toshiba 28300 sayılı Türkiye ''Elektrikle çalişan ve elektronik
ekipmanda belirli tehlikeli maddelerin kullanimiyla ilgili kisitlama”
yönetmeliği gereklerini tamamen yerine getirmektedir.
The number of possible pixel failures of your display is defined
according to ISO 9241-307 standards. If the number of pixel failures is
less than this standard, they will not be counted as defect or failure.
Battery is a consumption product, since the battery time depends on
the usage of your computer. If the battery can not be charged at all,
then it is a defect or failure. The changes in battery time is not a defect
or failure.
Following information is only for India:

The use of this symbol indicates that this product may not
be treated as household waste.
By ensuring this product is disposed of correctly, you will
help prevent potential negative consequences for the
environment and human health, which could otherwise be
caused by inappropriate waste handling of this product.
For more detailed information about recycling of this
product, please visit our website
( http://www.toshiba-india.com ) or contact call center
(1800-200-6768).
These symbols might not stick depending on the country and region where
you purchased.
User's Manual 1-9

Video Standard Notice
THIS PRODUCT IS LICENSED UNDER THE AVC, THE VC-1 AND
MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL
AND NON-COMMERCIAL USE OF A CONSUMER FOR (I) ENCODING
VIDEO IN COMPLIANCE WITH THE ABOVE STANDARDS ("VIDEO")
AND/OR (II) DECODING AVC, VC-1 AND MPEG-4 VIDEO THAT WAS
ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND
NONCOMMERCIAL ACTIVITY AND/OR WAS OBTAINED FROM A
VIDEO PROVIDER LICENSED BY MPEG LA TO PROVIDE SUCH
VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY
OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT
RELATING TO PROMOTIONAL, INTERNAL AND COMMERCIAL USES
AND LICENSING MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE
http://www.mpegla.com
OpenSSL Toolkit License Issues

LICENSE ISSUES
==============
The OpenSSL toolkit stays under a dual license, i.e. both the conditions of
the OpenSSL License and the original SSLeay license apply to the toolkit.
See below for the actual license texts. Actually both licenses are BSD-style
Open Source licenses. In case of any license issues related to OpenSSL
please contact openssl-core@openssl.org.
OpenSSL License
------------------------
/*=====================================================
Copyright (c) 1998-2011 The OpenSSL Project. All rights reserved.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the above copyright notice,
this list of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software
must display the following acknowledgment:
"This product includes software developed by the OpenSSL Project for
use in the OpenSSL Toolkit."
( http://www.openssl.org/ )
4. The names "OpenSSL Toolkit" and "OpenSSL Project" must not be
used to endorse or promote products derived from this software
without prior written permission. For written permission, please contact
openssl-core@openssl.org.
User's Manual 1-10

5. Products derived from this software may not be called "OpenSSL" nor
may "OpenSSL" appear in their names without prior written permission
of the OpenSSL Project.
6. Redistributions of any form whatsoever must retain the following
acknowledgment:
"This product includes software developed by the OpenSSL Project for
use in the OpenSSL Toolkit"
( http://www.openssl.org/ )
THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT `ÀS IS''
AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT
NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE OpenSSL PROJECT OR ITS CONTRIBUTORS
BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT
LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS
INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF
LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT
(INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY
OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGE.
=====================================================
This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com). This product includes software written by Tim
Hudson (tjh@cryptsoft.com).
*/
Original SSLeay License
----------------------------------
/* Copyright (C) 1995-1998 Eric Young (eay@cryptsoft.com)
All rights reserved.
This package is an SSL implementation written by Eric Young
(eay@cryptsoft.com).
The implementation was written so as to conform with Netscapes SSL.
This library is free for commercial and non-commercial use as long as the
following conditions are aheared to. The following conditions apply to all
code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code;
not just the SSL code. The SSL documentation included with this
distribution is covered by the same copyright terms except that the holder
is Tim Hudson (tjh@cryptsoft.com).
Copyright remains Eric Young's, and as such any Copyright notices in the
code are not to be removed.
If this package is used in a product, Eric Young should be given attribution
as the author of the parts of the library used.
User's Manual 1-11

This can be in the form of a textual message at program startup or in
documentation (online or textual) provided with the package.
Redistribution and use in source and binary forms, with or without
modification, are permitted provided that the following conditions are met:
1. Redistributions of source code must retain the copyright notice, this list
of conditions and the following disclaimer.
2. Redistributions in binary form must reproduce the above copyright
notice, this list of conditions and the following disclaimer in the
documentation and/or other materials provided with the distribution.
3. All advertising materials mentioning features or use of this software
must display the following acknowledgement:
"This product includes cryptographic software written by Eric Young
(eay@cryptsoft.com)"
The word 'cryptographic' can be left out if the rouines from the library
being used are not cryptographic related :-).
4. If you include any Windows specific code (or a derivative thereof) from
the apps directory (application code) you must include an
acknowledgement:
"This product includes software written by Tim Hudson
(tjh@cryptsoft.com)"
THIS SOFTWARE IS PROVIDED BY ERIC YOUNG `ÀS IS'' AND ANY
EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO
EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR
ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR
CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF
USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN
CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE
OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.
The licence and distribution terms for any publically available version or
derivative of this code cannot be changed. i.e. this code cannot simply be
copied and put under another distribution licence [including the GNU Public
Licence.]
*/
FreeType License Issues

The FreeType Project LICENSE
----------------------------
2006-Jan-27
User's Manual 1-12

Copyright 1996-2002, 2006 by
David Turner, Robert Wilhelm, and Werner Lemberg
Introduction
============
The FreeType Project is distributed in several archive packages; some of
them may contain, in addition to the FreeType font engine, various tools
and contributions which rely on, or relate to, the FreeType Project.
This license applies to all files found in such packages, and which do not
fall under their own explicit license. The license affects thus the FreeType
font engine, the test programs, documentation and makefiles, at the very
least.
This license was inspired by the BSD, Artistic, and IJG (Independent JPEG
Group) licenses, which all encourage inclusion and use of free software in
commercial and freeware products alike. As a consequence, its main
points are that:
We don't promise that this software works. However, we will be
interested in any kind of bug reports. (às is' distribution)
You can use this software for whatever you want, in parts or full form,
without having to pay us. (`royalty-free' usage)
You may not pretend that you wrote this software. If you use it, or only
parts of it, in a program, you must acknowledge somewhere in your
documentation that you have used the FreeType code. (`credits')
We specifically permit and encourage the inclusion of this software, with or
without modifications, in commercial products.
We disclaim all warranties covering The FreeType Project and assume no
liability related to The FreeType Project.
Finally, many people asked us for a preferred form for a credit/disclaimer to
use in compliance with this license. We thus encourage you to use the
following text:
"""
Portions of this software are copyright (C) <year> The FreeType Project
www.freetype.org
All rights reserved.
"""
Please replace <year> with the value from the FreeType version you
actually use.
Legal Terms
============
0. Definitions
--------------
Throughout this license, the terms `package', `FreeType Project', and
`FreeType archive' refer to the set of files originally distributed by the
User's Manual 1-13

authors (David Turner, Robert Wilhelm, and Werner Lemberg) as the
`FreeType Project', be they named as alpha, beta or final release.
`You' refers to the licensee, or person using the project, where ùsing' is a
generic term including compiling the project's source code as well as
linking it to form a `program' or èxecutable'. This program is referred to as
à program using the FreeType engine'.
This license applies to all files distributed in the original FreeType Project,
including all source code, binaries and documentation, unless otherwise
stated in the file in its original, unmodified form as distributed in the original
archive. If you are unsure whether or not a particular file is covered by this
license, you must contact us to verify this.
The FreeType Project is copyright (C) 1996-2000 by David Turner, Robert
Wilhelm, and Werner Lemberg. All rights reserved except as specified
below.
1. No Warranty
--------------
THE FREETYPE PROJECT IS PROVIDED ÀS IS' WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN
NO EVENT WILL ANY OF THE AUTHORS OR COPYRIGHT HOLDERS
BE LIABLE FOR ANY DAMAGES CAUSED BY THE USE OR THE
INABILITY TO USE, OF THE FREETYPE PROJECT.
2. Redistribution
--------------
This license grants a worldwide, royalty-free, perpetual and irrevocable
right and license to use, execute, perform, compile, display, copy, create
derivative works of, distribute and sublicense the FreeType Project (in both
source and object code forms) and derivative works thereof for any
purpose; and to authorize others to exercise some or all of the rights
granted herein, subject to the following conditions:
Redistribution of source code must retain this license file (`FTL.TXT')
unaltered; any additions, deletions or changes to the original files must
be clearly indicated in accompanying documentation. The copyright
notices of the unaltered, original files must be preserved in all copies
of source files.
Redistribution in binary form must provide a disclaimer that states that
the software is based in part of the work of the FreeType Team, in the
distribution documentation. We also encourage you to put an URL to
the FreeType web page in your documentation, though this isn't
mandatory.
These conditions apply to any software derived from or based on the
FreeType Project, not just the unmodified files. If you use our work, you
must acknowledge us. However, no fee need be paid to us.
3. Advertising
User's Manual 1-14

--------------
Neither the FreeType authors and contributors nor you shall use the name
of the other for commercial, advertising, or promotional purposes without
specific prior written permission.
We suggest, but do not require, that you use one or more of the following
phrases to refer to this software in your documentation or advertising
materials: `FreeType Project', `FreeType Engine', `FreeType library', or
`FreeType Distribution'.
As you have not signed this license, you are not required to accept it.
However, as the FreeType Project is copyrighted material, only this license,
or another one contracted with the authors, grants you the right to use,
distribute, and modify it. Therefore, by using, distributing, or modifying the
FreeType Project, you indicate that you understand and accept all the
terms of this license.
4. Contacts
--------------
There are two mailing lists related to FreeType:
freetype@nongnu.org
Discusses general use and applications of FreeType, as well as future
and wanted additions to the library and distribution. If you are looking
for support, start in this list if you haven't found anything to help you in
the documentation.
freetype-devel@nongnu.org
Discusses bugs, as well as engine internals, design issues, specific
licenses, porting, etc.
Our home page can be found at
http://www.freetype.org
User's Manual 1-15

ENERGY STAR® Program
Your Computer model may be ENERGY STAR®
compliant. If the model you purchased is compliant, it uses
the Energy Star logo and the following information applies.
TOSHIBA is a partner in the ENERGY STAR Program and
has designed this computer to meet the latest ENERGY
STAR guidelines for energy efficiency. Your computer
ships with the power management options preset to a
configuration that will provide the most stable operating
environment and optimum system performance for both
AC power and battery modes.
To conserve energy, your computer is set to enter the low-
power Sleep Mode which shuts down the system and
display within 15 minutes of inactivity in AC power mode.
TOSHIBA recommends that you leave this and other
energy saving features active, so that your computer will
operate at its maximum energy efficiency. You can wake
the computer from Sleep Mode by pressing the power
button.
Your ENERGY STAR certified computer should be set by
default to enter a low-power "sleep mode" after a period of
inactivity. Simply touching the mouse or keyboard "wakes"
the computer in seconds. These sleep features can save
you up to $23 per year (200 kWh per year in electricity)
and prevent up to 300 pounds of greenhouse gas
emissions annually. To learn how to adjust or activate
these sleep settings on your computer, please go to:
www.energystar.gov/sleepinstructions
To activate sleep settings organization-wide quickly and
easily through network tools, please go to:
www.energystar.gov/powermanagement
Disposing of the computer and the computer's

battery
The computer's battery pack is not user-accessible. Contact an authorized
TOSHIBA service provider for details regarding how to dispose of the
computer and the battery pack.
General Precautions
TOSHIBA computers are designed to optimize safety, minimize strain and
withstand the rigors of portability. However, certain precautions should be
User's Manual 1-16

observed to further reduce the risk of personal injury or damage to the
computer.
Be certain to read the following general precautions and to note the
cautions included in the text of the manual.
Provide adequate ventilation

Always make sure that your computer and AC adaptor have adequate
ventilation and are protected from overheating when the power is turned on
or when an AC adaptor is connected to a power outlet (even if your
computer is in Sleep Mode). In this condition, observe the following:
Never cover your computer or AC adaptor with any object.
Never place your computer or AC adaptor near a heat source, such as
an electric blanket or heater.
Never cover or block the air vents including those at the base of the
computer.
Always operate your computer on a hard flat surface. Using your
computer on a carpet or other soft material can block the vents.
Always provide sufficient space around the computer.
Overheating your computer or AC adaptor could cause system failure,
computer or AC adaptor damage or a fire, possibly resulting in serious
injury.
Creating a computer-friendly environment

Place the computer on a flat surface that is large enough for the computer
and any other items you are using, such as a printer.
Leave enough space around the computer and other equipment to provide
adequate ventilation. Otherwise, they might overheat.
To keep your computer in prime operating condition, protect your work area
from:
Dust, moisture, and direct sunlight.
Equipment that generates a strong electromagnetic field, such as
stereo speakers (other than speakers that are connected to the
computer) or speakerphones.
Rapid changes in temperature or humidity and sources of temperature
change such as air conditioner vents or heaters.
Extreme heat, cold, or humidity.
Liquids and corrosive chemicals.
Stress injury
Carefully read the Instruction Manual for Safety and Comfort. It contains
information on the prevention of stress injuries to your hands and wrists
that can be caused by extensive keyboard use. It also includes information
on work space design, posture, and lighting that can help reduce physical
stress.
User's Manual 1-17

Heat injury
Avoid prolonged physical contact with the computer. If the computer is
used for long periods, its surface can become very warm. While the
temperature will not feel hot to the touch, if you maintain physical
contact with the computer for a long time, for example if you rest the
computer on your lap or if you keep your hands on the palm rest, your
skin might suffer a low-heat injury.
If the computer has been used for a long time, avoid direct contact
with the metal plate supporting the various interface ports as this can
become hot.
The surface of the AC adaptor can become hot when in use but this
condition does not indicate a malfunction. If you need to transport the
AC adaptor, disconnect it and let it cool before moving it.
Do not lay the AC adaptor on a material that is sensitive to heat as the
material could become damaged.
Pressure or impact damage

Do not apply heavy pressure to the computer or subject it to any form of
strong impact as this can damage the computer's components or otherwise
cause it to malfunction.
Cleaning the computer

To help ensure long, trouble-free operation, keep the computer free of dust
and dirt, and use care with all liquids around it.
Be careful not to spill liquids into the computer. If the computer does
get wet, turn the power off immediately and let the computer dry
completely. In these circumstances, you should get the computer
inspected by an authorized service provider in order to assess the
scope of any damage.
Clean the plastics of the computer using a cloth slightly dampened
with water.
You can clean the display screen by spraying a small amount of glass
cleaner onto a soft, clean cloth and then wiping the screen gently with
the cloth.
Never spray cleaner directly onto the computer or let liquid run into any part
of it. Never use harsh or caustic chemical products to clean the computer.
Moving the computer

While the computer is designed for flexible day-to-day usage, you should
exercise a few simple precautions when moving it in order to help ensure
trouble-free operation.
User's Manual 1-18

Make sure all disk/disc activity has ended before moving the
computer.
Turn off (shut down) the computer.
Disconnect the AC adaptor and all peripherals before moving the
computer.
Close the display panel.
Do not pick up the computer by its display panel.
Before carrying your computer, shut it down, disconnect the AC
adaptor and allow it to cool down. A failure to follow this instruction
might result in minor heat injury.
Do not expose the computer to rapid temperature changes (for
example, in a situation where you carry the computer from a cold
environment to a warm room). Do not turn on the power until
condensation disappears.
Be careful not to subject the computer to impact or shock. A failure to
follow this instruction could result in damage to computer, computer
failure, or loss of data.
Never transport your computer with any cards installed. This might
damage either the computer and/or the card resulting in computer
failure.
Always use a suitable carry case when transporting the computer.
When carrying your computer, be sure to hold it securely so that it
does not fall or hit anything.
Do not carry your computer by holding any of its protruding elements.
Mobile phones
Be aware that the use of mobile phones can interfere with the audio
system. The operation of the computer will not be impaired in any way, but
it is recommended that a minimum distance of 30 cm is maintained
between the computer and a mobile phone that is in use.
Instruction Manual for Safety and Comfort

All important information on the safe and proper use of this computer is
described in the enclosed Instruction Manual for Safety and Comfort. Be
sure to read it before using the computer.
Safety Icons
Safety icons are used in this manual to bring important information to your
attention. Each type of message is identified as follows.
Indicates a potentially hazardous situation, which could result in death or
serious injury, if you do not follow instructions.
User's Manual 1-19

A caution informs you that improper use of equipment or failure to follow
instructions might cause data loss, equipment damage, or might result in
minor or moderate injury.
Please read. A note is a hint or advice that helps you make best use of
your equipment.
User's Manual 1-20

Chapter 2
Getting Started
This chapter provides an equipment checklist, and basic information to
start using your computer.
If you use an operating system that was not pre-installed by TOSHIBA,
some of the features described in this manual might not function properly.
Equipment checklist
Carefully unpack your computer, taking care to save the box and
packaging materials for future use.
Hardware
Check to make sure that you have all the following items:
TOSHIBA Portable Personal Computer
AC adaptor and power cord (2-pin plug or 3-pin plug)
Cleaning cloth (provided with some models)
Documentation
Quickstart
Instruction Manual for Safety and Comfort
Warranty information
If any of the items are missing or damaged, contact your dealer
immediately.
Conventions
This manual uses the following formats to describe, identify, and highlight
terms and operating procedures.
Click Tap the Touch Pad or click the left Touch
Pad control button once.
Left-click the mouse once.
Tap the touch screen once (only for touch
screen models).
User's Manual 2-1

Right-click Tap the Touch Pad with two fingers together
or click the right Touch Pad control button
once.
Right-click the mouse once.
Press and hold on the touch screen (only for
touch screen models).
Double-click Tap the Touch Pad or click the left Touch
Pad control button twice.
Left-click the mouse twice.
Tap the touch screen twice (only for touch
screen models).
Start The word "Start" refers to the " " button in the
lower-left corner of the screen.
Using your computer for the first time

Be sure to read the enclosed Instruction Manual for Safety and Comfort for
information on the safe and proper use of this computer. It is intended to
help you be more comfortable and productive while using the notebook
computer. By following the recommendations in it, you can reduce your
chance of developing a painful or disabling injury to your hand, arms,
shoulders, or neck.
This section provides basic information to start using your computer. It

covers the following topics:
Connecting the AC adaptor
Opening the display
Turning on the power
Initial setup
Getting to know Windows
Use a virus-check program and make sure that it is updated regularly.
Never format storage media without checking its content - formatting
destroys all stored data.
It is a good idea to back up the internal storage drive or other main
storage device to external media periodically. General storage media
is not durable or stable over long periods of time and under certain
conditions might result in data loss.
Before you install a device or application, save any data in memory to
the internal storage drive or other storage media. Failure to do so
might result in data loss.
User's Manual 2-2

Connecting the AC adaptor
Attach the AC adaptor when you want to charge the battery or operate from
AC power. The battery pack must be charged before you can operate from
battery power.
The AC adaptor can automatically adjust to any voltage ranging from 100
volts to 240 volts and to a frequency of either 50 hertz or 60 hertz, enabling
you to use this computer in almost any country/region. The adaptor
converts AC power to DC power and reduces the voltage supplied to this
computer.
Always use the TOSHIBA AC adaptor that was included with your
computer, or use AC adaptors specified by TOSHIBA to avoid any risk
of fire or other damage to the computer. Use of an incompatible AC
adaptor might cause fire or damage to the computer possibly resulting
in serious injury. TOSHIBA assumes no liability for any damage
caused by use of an incompatible adaptor.
Never plug the AC adaptor into a power source that does not
correspond to both the voltage range and the frequency specified on
the regulatory label of the unit. Failure to do so might result in a fire or
electric shock, possibly resulting in serious injury.
Always use or purchase power cables that comply with the legal
voltage and frequency specifications and requirements in the country
of use. Failure to do so might result in a fire or electric shock, possibly
resulting in serious injury.
The supplied power cord conforms to safety rules and regulations in
the region the computer is bought and should not be used outside this
region. For use in other regions, buy power cords that conform to
safety rules and regulations in the particular region.
Do not use a 3-pin to 2-pin conversion plug.
When you connect the AC adaptor to the computer, always follow the
steps in the exact order as described in this User’s Manual.
Connecting the power cable to a live electrical outlet should be the last
step otherwise the adaptor DC output plug might hold an electrical
charge and cause an electrical shock or minor bodily injury when
touched. As a general safety precaution, avoid touching any metal
parts.
Never place your computer or AC adaptor on a wooden surface,
furniture, or any other surface that might be marred by exposure to
heat since the computer base and the surface of the AC adaptor
increase in temperature during normal use.
Always place your computer or AC adaptor on a flat and hard surface
that is resistant to heat damage.
Refer to the enclosed Instruction Manual for Safety and Comfort for
detailed precautions and handling instructions.
User's Manual 2-3

1. Connect the power cord to the AC adaptor.
Figure 2-1 Connecting the power cord to the AC adaptor (2-pin plug)
Figure 2-2 Connecting the power cord to the AC adaptor (3-pin plug)
Either a 2-pin or 3-pin adaptor/cord is included with the computer

depending on the model.
2. Connect the DC output plug of the AC adaptor to the DC IN 19V jack

on your computer.
3. Plug the power cord into a live wall outlet. The DC IN/Battery indicator
glows.
Figure 2-3 Connecting the DC output plug to the computer
1
2
1. DC IN 19V jack 2. DC output plug
Product appearance depends on the model you purchased.
Opening the display

The display panel can be opened to a wide range of angles for optimal
viewing.
While holding down the palm rest with one hand so that the main body of
the computer is not raised, slowly lift the display panel. It allows the angle
of the display panel to be adjusted to provide optimum clarity.
User's Manual 2-4

Figure 2-4 Opening the display panel
1. Display panel
Open and close the display panel with reasonable care. Opening it
vigorously or slamming it shut might damage the computer.
Be careful not to open the display panel too far as this might put stress
on the display panel’s hinges and cause damage.
Do not press or push on the display panel.
Do not lift the computer by the display panel.
Do not close the display panel with pens or any other objects left in
between the display panel and the keyboard.
When opening or closing the display panel, place one hand on the
palm rest to hold the computer in place and use the other hand to
slowly open or close the display panel (Do not use excessive force
when opening or closing the display panel).
Turning on the power

This section describes how to turn on the power. The Power indicator
indicates the status. Refer to the Power Condition Descriptions section for
more information.
After you turn on the power for the first time, do not turn it off until you
have set up the operating system.
Volume cannot be adjusted during Windows Setup.
User's Manual 2-5

Do not touch the display screen while turning on the computer.
1. Open the display panel.

2. Press the power button.
Figure 2-5 Turning on the power
1. Power button
Initial setup
The Windows Startup Screen is the first screen displayed when you turn on
the power. To install the operating system properly, follow the on-screen
instructions on each screen.
When it is displayed, be sure to read the license terms and license
agreement carefully.
Getting to know Windows

For detailed information on what is new and how to operate Windows, refer
to Tips in the Start menu.
Start menu
The Start menu is the launching pad for everything you can do in the
Windows operating system, providing easy ways to access your apps,
programs, websites and other important information.
You can access the Start menu from an app or the desktop in the following
ways:
Click the Start button ( ) in the lower-left corner of the screen.
Press the Windows® logo key ( ) on your keyboard.
You can pin your favorite apps to the Start menu as tiles in grid-like pattern,
and also group them. Tiles show you dynamic information from apps
without having to open them.
User's Manual 2-6

Windows taskbar
By default, the bottom of the desktop is Windows taskbar. You can see all
of your currently running apps on the Windows taskbar.
Task view
Task view ( ) is launched from Windows taskbar at the bottom of the
screen. Task view allows you to view the apps that are currently running.
Also, you can create custom desktops so that running apps can be
grouped for entertainment, productivity, or what you just want.
To do this, click the Task view icon , and then click New desktop.
Open the apps you want to use on that desktop. To switch between
desktops, click Task view again.
Search
Search on the Windows taskbar allows you to find apps, files, settings, and
more on the computer. When Internet connection is available, it also shows
you the best search result from the Internet.
The personal assistant called Cortana might be available depending on
your country/region. You can ask questions or talk to Cortana in natural
voice, and Cortana answers your questions using information from the
Internet. To use Cortana, an internal or external microphone is required.
Action center
You can review important notifications from apps or Windows in action
center, and take action without having to open apps. It also provides quick
action buttons to access to most-used settings instantly. Select the action
center icon on the Windows taskbar to view your notifications and quick
actions.
Settings
Settings provides system settings including advanced settings in the
Control Panel. They are divided in categories so that you can configure,
optimize, or personalize Windows.
You can also type in the keyword, and use Search to find any setting.
To open Settings, click Start -> (Settings).
You can pin it to the Start menu as a tile by right-clicking on Settings and
selecting Pin to Start.
Windows Store
Although many apps are pre-installed in your computer, you can also
download many others from the Windows Store.
User's Manual 2-7

You can search for and browse thousands of apps, all grouped into easy-
to-find categories there.
Sign-in options
Windows offers a number of sign-in options including Password ( ), PIN
( ), Windows Hello ( ) and Picture password ( ) authentication to
prevent from unauthorized access. If you have multiple sign-in methods set
for a user account, you can select an option on the Windows login screen
by clicking sign-in options.
Tablet mode
Tablet mode enables touch-optimized working environment without
keyboard and mouse.
After switching to tablet mode, Start menu and apps are running in full
screen, giving you more space to work in. To use two apps side-by-side,
drag an app to one side. You will see any open apps that can snap next to
it. To close an app, drag it to the bottom of the screen.
Turning off the power

The power can be turned off in one of the following modes, either Shut
Down Mode, Sleep Mode or Hibernation Mode.
Shut Down Mode

When you turn off the power in Shut Down Mode, no data will be saved
and the computer will boot to the main screen of the operating system the
next time it is turned on.
1. If you have entered data, either save it to the internal storage drive or
to other storage media.
2. Make sure all disk/disc activity has stopped before removing the disk/
disc.
If you turn off the power while a disk (disc) is being accessed, you
might lose data or damage the disk.
Never turn off the power while an application is running. Failure to do
so can cause data loss.
Never turn off the power, disconnect an external storage device, or
remove storage media during data read/write. Failure to do so can
cause data loss.
3. Click Start -> (Power) and then select Shut down.

4. Turn off any peripheral devices connected to your computer.
User's Manual 2-8

Do not turn the computer or peripheral devices back on immediately. Wait
a short period to avoid any potential damage.
Restarting the computer

Certain conditions require that you restart the computer, for example if you
change certain computer settings.
To restart the computer, there are several ways this can be achieved:
Click Start -> (Power) and then select Restart.
Press CTRL, ALT, and DEL simultaneously (once) to display the
menu window, and then select Restart by clicking the power icon ( )
in the lower-right corner.
Before restarting the computer, be sure to save your data.
Sleep Mode
If you have to interrupt your work, you are able to turn off the power without
exiting from your software by placing the computer into Sleep Mode. In this
mode, data is maintained in the main memory of the computer. When you
turn on the power again, you can continue working right where you left off.
When you have to turn off your computer aboard an aircraft or in places
where electronic devices are regulated or controlled, always shut down the
computer. This includes turning off any wireless communication
functionalities, and canceling settings that reactivate the computer
automatically, such as a timer recording function. Failure to shut down the
computer in this way might allow the operating system to reactivate and run
pre-programmed tasks or preserve unsaved data, which might interfere
with aviation or other systems, possibly causing serious injury.
Before entering Sleep Mode, be sure to save your data.

To prevent data loss, do not switch to Sleep Mode while transferring
data to external media, such as USB devices, memory media, or other
external memory devices.
Do not switch to Hibernation or Sleep Mode during video playback.
When the AC adaptor is connected, the computer will go into Sleep

Mode according to the settings in the Power Options (to access it,
click Start -> Windows System -> Control Panel -> System and
Security -> Power Options).
User's Manual 2-9

To restore the operation of the computer from Sleep Mode, press and
hold the power button or any key on the keyboard for a short amount
of time. Note that keyboard keys can only be used if the Wake-up on
Keyboard option is enabled within the TOSHIBA Settings.
If the computer enters Sleep Mode while a network application is
active, the application might not be restored when the computer is
next turned on and the system returns from Sleep Mode.
To prevent the computer from automatically entering Sleep Mode,
disable Sleep Mode within the Power Options.
To use the Hybrid Sleep function, configure it in the Power Options.
Benefits of Sleep Mode

The Sleep Mode feature provides the following benefits:
Restores the previous working environment more rapidly than the
Hibernation Mode feature.
Saves power by shutting down the system when the computer
receives no input or hardware access for the time period set by the
System Sleep Mode feature.
Allows the use of the panel power off feature.
Executing Sleep Mode

You can enter Sleep Mode in one of following ways:
Click Start -> (Power) and then select Sleep.
Close the display panel. Note that this feature must be enabled within
the Power Options.
Press the power button. Note that this feature must be enabled within
the Power Options.
When you turn the power back on, you can continue where you left off
when you shut down the computer.
When the computer is in Sleep Mode, the Power indicator blinks
amber.
If you are operating the computer on battery power, you can lengthen
the overall operating time by turning it off into Hibernation Mode. Sleep
Mode consumes more power while the computer is off.
Sleep Mode limitations

Sleep Mode will not function under the following conditions:
Power is turned back on immediately after shutting down.
Memory circuits are exposed to static electricity or electrical noise.
The battery power is exhausted and the AC Adaptor is not connected.
User's Manual 2-10

Hibernation Mode
The Hibernation Mode feature saves the contents of memory to the internal
storage drive when the computer is turned off so that, the next time it is
turned on, the previous state is restored. Note that the Hibernation Mode
feature does not save the status of any peripheral devices connected to the
computer.
Save your data. While entering Hibernation Mode, the computer saves
the contents of memory to the internal storage drive. However, for
safety sake, it is best to save your data manually.
Data will be lost if you disconnect the AC adaptor before the save is
completed.
To prevent data loss, do not switch to Hibernation Mode while
transferring data to external media, such as USB devices, memory
media, or other external memory devices.
Do not switch to Hibernation or Sleep Mode during video playback.
Benefits of Hibernation Mode

The Hibernation Mode feature provides the following benefits:
Saves data to the internal storage drive when the computer
automatically shuts down because of a low battery condition.
You can return to your previous working environment immediately
when you turn on the computer.
Saves power by shutting down the system when the computer
receives no input or hardware access for the time period set by the
System Hibernate feature.
Allows the use of the panel power off feature.
Starting Hibernation Mode

To enter Hibernation Mode, Click Start -> (Power) and then select
Hibernate.
To show Hibernate in Power menu, set up according to the following
steps:
1. Click Start -> Windows System -> Control Panel -> System and
Security -> Power Options.
2. Click Choose what the power button does or Choose what
closing the lid does.
3. Click Change settings that are currently unavailable.
4. Select the Hibernate check box from Shutdown settings.
5. Click the Save changes button.
User's Manual 2-11

Automatic Hibernation Mode
The computer can be configured to enter Hibernation Mode automatically
when you press the power button or close the lid. To define these settings,
do the following:
1. Click Power Options and then click Choose what the power button
does or Choose what closing the lid does.
2. Enable the desired Hibernate settings for When I press the power
button and When I close the lid.
3. Click the Save changes button.
Data save in Hibernation Mode

When you turn off the power in Hibernation Mode, the computer takes a
moment to save the current data in memory to the internal storage drive.
After you turn off the computer, and the content of memory has been saved
to the internal storage drive, turn off the power to any peripheral devices.
Do not turn the computer or devices back on immediately. Wait a moment
to let all capacitors fully discharge.
System Recovery
There is a hidden partition allocated on the internal storage drive for the
System Recovery Options in the event of a problem.
You can also create recovery media and restore the system.
The following items are described in this section:
Creating Recovery Media
Restoring the pre-installed software from your created Recovery
Media
Restoring the pre-installed software from the Recovery Partition
If you choose TOSHIBA Maintenance Utility to erase the internal storage,
all data including the operating system and recovery partition will be
deleted. In that case, you cannot create recovery media or restore the pre-
installed software from the recovery partition. Make sure that you have
already created recovery media before you start TOSHIBA Maintenance
Utility. This recovery media can be used to restore your system after you
have erased your internal storage.
Creating Recovery Media

This section describes how to create Recovery Media.
Be sure to connect the AC adaptor when you create Recovery Media.
User's Manual 2-12

Be sure to close all other software programs except the Recovery
Media Creator.
Do not run software such as screen savers which can put a heavy
load on the CPU.
Operate the computer at full power.
Do not use power-saving features.
Do not write to the media when the virus check software is running.
Wait for it to finish, then disable virus detection programs including any
software that checks files automatically in the background.
Do not use utilities, including those intended to enhance internal
storage drive access speed. They might cause unstable operation and
damage data.
Do not shut down/log off or Sleep/Hibernate while writing or rewriting
the media.
Set the computer on a level surface and avoid places subjected to
vibrations such as airplanes, trains, or cars.
Do not use on an unstable surface such as a stand.
A recovery image of the software on your computer is stored on the internal

storage drive, and can be copied to either disc media or USB Flash
Memory by using the following steps:
1. Select either blank disc or USB Flash Memory.
The application allows you to choose from a variety of different media
onto which the recovery image can be copied including disc media
and USB Flash Memory.
Some of the disc media might not be compatible with the optical disc
drive connected to your computer. You should therefore verify that the
optical disc drive supports the blank media you have chosen before
proceeding.
USB Flash Memory will be formatted and all the data in the USB Flash
Memory will be lost when proceeding.
2. Turn on your computer and allow it to load the Windows operating

system from the internal storage drive as normal.
3. Insert the first blank disc into the optical disc drive tray, or insert the
USB Flash Memory into one available USB port.
4. Click Start -> Windows System -> Control Panel -> System and
Security -> Security and Maintenance -> Recovery -> Create a
recovery drive.
5. Follow the on-screen instructions to finish creating the Recovery
Media.
User's Manual 2-13

TOSHIBA Recovery Wizard option in TOSHIBA Maintenance Utility will
not exist if you restore the computer from the recovery media you created
by recovery drive creating option in Windows system.
Restoring the pre-installed software from your created

Recovery Media
If the pre-installed files are damaged, you are able to use the Recovery
Media you have created to restore the computer to the state it was in when
you originally received it. To perform this restoration, do the following:
When you reinstall the Windows operating system, the internal storage
drive will be reformatted and all data will be lost.
If your model has fingerprint function, before you reinstall the Windows
operating system, delete the registered fingerprints. Otherwise, same
fingerprints cannot be registered after the reinstallation.
Make sure to use the default Boot Mode option in TOSHIBA Setup
Utility before restoring.
1. Launch the TOSHIBA Setup Utility.
Refer to the TOSHIBA Setup Utility section for further information.
2. In the TOSHIBA Setup Utility screen, select Advanced -> System
Configuration -> Boot Mode.
Note: Please skip the following contents if you cannot find the Boot
Mode option in your system.
3. Select UEFI Boot (Default).
If you create a recovery image using advanced recovery tools from
Control Panel, make sure to use the default Boot Mode option (UEFI
Boot) in the TOSHIBA Setup Utility before restoring.
Make sure that the AC adaptor is connected during the restoring

process.
Do not close the display panel during the restoring process.
1. Load the Recovery Media into the external optical disc drive
connected to your computer or insert the recovery USB Flash Memory
into one available USB port.
2. Click Start -> (Power) and select Restart.
3. Hold down the F12 key and then release this key one second after the
computer is power on.
4. Use the up and down cursor key to select the appropriate option from
the menu according to your actual recovery media.
5. A menu is displayed from which you should follow the on-screen
instructions.
User's Manual 2-14

If you have previously chosen to remove the recovery partition without
creating Recovery Media, the Recovery Media cannot be created.
However, if you have already created a Recovery Media, you can use it to
restore the recovery partition.
If you have not created Recovery Media, contact TOSHIBA support for
assistance.
Restoring the pre-installed software from the

Recovery Partition
A portion of the total internal storage drive space is configured as a hidden
recovery partition. This partition stores files which can be used to restore
pre-installed software in the event of a problem.
If you set up your internal storage drive again later, do not change, delete,
or add partitions in a manner other than specified in the manual, otherwise
you might find that space for the required software is not available.
In addition, if you use a third-party partitioning program to reconfigure the
partitions on your internal storage drive, you might find that it becomes
impossible to set up your computer.
When you reinstall the Windows operating system, the internal storage
drive will be reformatted and all data will be lost.
If your model has fingerprint function, before you reinstall the Windows
operating system, delete the registered fingerprints. Otherwise, same
fingerprints cannot be registered after the reinstallation.
Make sure that the AC adaptor is connected during the restoring

process.
Do not close the display panel during the restoring process.
1. Click Start -> (Power) and then select Restart.

2. Hold down 0 (zero) key and then release this key one second after the
3. Select Troubleshoot -> TOSHIBA Maintenance Utility -> TOSHIBA
Recovery Wizard.
4. Follow the on-screen instructions to finish the recovery.
User's Manual 2-15

Chapter 3
The Grand Tour
This chapter identifies the various components of the computer. It is
recommended that you become familiar with each before you operate the
computer.
Legal Footnote (Non-applicable Icons)
For more information regarding Non-applicable Icons, refer to the Legal
Footnotes section.
Handle your computer carefully to avoid scratching or damaging the

surface.
Front with the display closed

The following figure shows the front of the computer with the display panel
in the closed position.
Figure 3-1 Front of the computer with display panel closed
2 5
1 3 4 6 1
1. Stereo speakers 4. Internal storage drive indicator

2. DC IN/Battery indicator 5. Wireless communication indicator*
3. Power indicator 6. Wireless WAN/WiMAX indicator (not
enabled)
* Provided with some models.

Stereo speakers The speakers emit sound generated by your

software as well as audio alarms, such as low
battery condition, generated by the system.
User's Manual 3-1

DC IN/Battery The DC IN/Battery indicator shows the
indicator condition of the DC IN and the battery charge
status. White indicates the battery is fully
charged while the power is being correctly
supplied from the AC power adaptor.
Refer to the Power Condition Descriptions
section for more information on this feature.
Power indicator The Power indicator normally glows white when

the computer is turned on. However, if you turn
off the computer into Sleep Mode, this indicator
flashes amber.
Internal storage drive The Internal storage drive indicator blinks

indicator white whenever the computer is accessing the
internal storage drive.
Wireless The Wireless communication indicator glows

communication white when the wireless functions are turned on.
indicator Some models are equipped with wireless
functions.
The Wireless LAN function can be enabled when airplane mode is turned
on. However, the wireless communication indicator does not glow.
Left side
The following figure shows the left side of the computer.
Figure 3-2 The left side of the computer
1 2 3 4 5 6
1. DC IN 19V jack 4. Universal Serial Bus (USB 3.0) port

2. External RGB monitor port 5. Headphone/Microphone combo jack
3. HDMI™ out port 6. Smart Card slot*

User's Manual 3-2

DC IN 19V jack The AC adaptor connects to this jack to power
the computer and charge its internal batteries.
Note that you must only use the model of AC
adaptor supplied with the computer at the time of
purchase. Using the wrong AC adaptor can
damage the computer.
External RGB monitor This port provides 15-pin, analog RGB port.
port Refer to the External RGB monitor port pin
assignment section for information on external
RGB monitor port pin assignment. This port
allows you to connect an external RGB monitor
to the computer.
HDMI™ out port HDMI™ out port can connect with Type A
connector HDMI™ cable.
Universal Serial Bus One Universal Serial Bus port, which complies to
(USB 3.0) port the USB 3.0 standard, is provided on the left side
of the computer.
The USB 3.0 port is compliant with USB 3.0
standard and backward compatible with USB 2.0
devices.
The port with the icon ( ) has Sleep and Charge
function.
USB 3.0 port(s) might work as USB 2.0 port(s) when operating in USB
Legacy Emulation mode.
Note that it is not possible to confirm the operation of all functions of
all USB devices that are available. Some functions associated with a
specific device might not operate properly.
Before removing a USB device from the USB port of your computer,
click the Safely Remove Hardware and Eject Media icon on the
Windows Taskbar, and then select the USB device that you want to
remove.
Keep foreign metal objects, such as screws, staples, and paper clips, out of
the USB port. Foreign metal objects can create a short circuit, which can
cause damage and fire, possibly resulting in serious injury.
Headphone/ A 3.5 mm mini headphone/microphone combo

Microphone combo jack enables connection of a monaural
jack microphone or a stereo headphone.
User's Manual 3-3

Smart Card slot This slot allows you to install a Smart Card
device.
Some models are equipped with a Smart Card
slot.
Right side
The following figure shows the right side of the computer.
Figure 3-3 The right side of the computer
1 2 2 3 4
1. Memory media slot 3. LAN jack

2. Universal Serial Bus (USB 3.0) ports 4. Security lock slot
Memory media slot This slot lets you insert an SD™/SDHC™/

SDXC™ memory card, miniSD™/microSD™
Card and MultiMediaCard™. Refer to the
Memory media section for more information.
the Memory media slot. Foreign metal objects can create a short circuit,
which can cause damage and fire, possibly resulting in serious injury.
Universal Serial Bus Two Universal Serial Bus ports, which comply to
(USB 3.0) port the USB 3.0 standard, are provided on the right
side of the computer.
The USB 3.0 port is compliant with USB 3.0
standard and backward compatible with USB 2.0
devices.
USB 3.0 port(s) might work as USB 2.0 port(s) when operating in USB
Legacy Emulation mode.
Note that it is not possible to confirm the operation of all functions of
all USB devices that are available. Some functions associated with a
specific device might not operate properly.
User's Manual 3-4

Before removing a USB device from the USB port of your computer,
click the Safely Remove Hardware and Eject Media icon on the
Windows Taskbar, and then select the USB device that you want to
remove.
the USB port. Foreign metal objects can create a short circuit, which can
cause damage and fire, possibly resulting in serious injury.
LAN jack This jack lets you connect to a LAN. The adaptor
has built-in support for Ethernet LAN (10
megabits per second, 10BASE-T), Fast Ethernet
LAN (100 megabits per second, 100BASE-TX) or
Gigabit Ethernet LAN (1000 megabits per
second, 1000BASE-T). Refer to Operating
Basics, for details.
Do not connect any cable other than a LAN cable to the LAN jack. It might
cause damage or malfunction.
Security lock slot A security cable can be attached to this slot and
then connected to a desk or other large object in
order to deter theft of the computer.
Back
The following figure shows the back of the computer.
Figure 3-4 The back of the computer
1. Cooling vents
Cooling vents The cooling vents help the processor to avoid

overheating.
Do not block the cooling vents. Keep foreign metal objects, such as
screws, staples and paper clips, out of the cooling vents. Foreign metal
objects can create a short circuit, which can cause damage and fire,
possibly resulting in serious injury.
User's Manual 3-5

Carefully clean the dust on the cooling vents’ surface using a soft cloth.
Underside
The following figure shows the underside of the computer. Ensure that the
display is closed before the computer is turned over to avoid causing any
damage.
Figure 3-5 The underside of the computer
1 1 2
1. Cooling vents 2. Docking port*

Cooling vents The cooling vents help the processor to avoid

overheating.
Docking port This port enables connection of an optional Hi-

Speed Port Replicator III 180W/120W described
in TOSHIBA Hi-Speed Port Replicator III 180W/
120W.
Some models are equipped with the docking
port.
Only the TOSHIBA Hi-Speed Port Replicator III 180W or 120W is

compatible with the docking port.
Do not attempt to use any other Port Replicator.
Keep foreign objects out of the docking port. A pin or similar object
can damage the circuitry of the computer.
Front with the display open

This section shows the computer with the display panel open. To open the
display, lift up the display panel and position it at a comfortable viewing
angle for you.
User's Manual 3-6

Figure 3-6 The front of the computer with the display panel open
3 4 2
1 2
5
6
7
9
10
11
12
13
14
1. Wireless communication antennas 8. Power button

(not shown)*
2. Microphones* 9. Fingerprint Sensor*
3. Web Camera LED* 10. Touch Pad
4. Web Camera* 11. Touch Pad control buttons
5. Display screen 12. DC IN/Battery indicator
6. Display hinges 13. Power indicator
7. Keyboard 14. Internal storage drive indicator

Wireless Depending on the configuration of your

communication computer, one or all of the following antennas are
antennas built-in:
Wireless LAN
Wireless LAN/Bluetooth®
Do not cover the wireless communication antennas area with any metal
objects, otherwise the wireless function might not work.
Legal Footnote (Wireless LAN)

For more information regarding Wireless LAN, refer to the Legal Footnotes
section.
User's Manual 3-7

Microphone The built-in microphone allows you to record
sounds for your application. Refer to the Sound
System and Video mode section for more
information.
Some models are equipped with a microphone.
Web Camera LED The Web Camera LED glows when the Web
Camera is operating.
Some models are equipped with a Web Camera
LED.
Web Camera Web Camera is a device that allows you to
record video or take photographs with your
computer. You can use it for video chatting or
video conferences using a communication tool.
Some models are equipped with a Web Camera.
Do not point the web camera directly at the sun.

Do not touch or press strongly on the web camera lens. Failure to do
so might reduce image quality. Use an eyeglass cleaner (cleaner
cloth) or other soft cloth to clean the lens if it becomes dirty.
Display screen 33.8 cm (13.3") LCD screen, is configured with

one of the following resolutions depending on the
model you purchased:
HD, 1366 horizontal x 768 vertical pixels
FHD, 1920 horizontal x 1080 vertical pixels
Be aware that, when the computer is operating
on the AC adaptor, the image displayed on the
internal screen is somewhat brighter than when it
operates on battery power. This difference in
brightness levels is intended to save power when
operating on batteries.
Legal Footnote (LCD)

For more information regarding LCD, refer to the Legal Footnotes section.
Display hinges The display hinges allow the display panel to be

positioned at a variety of easy-to-view angles.
Keyboard The keyboard contains character keys, control

keys, function keys, and special Windows keys,
providing all the functionality of a full-size
keyboard.
Refer to the The Keyboard section for details.
User's Manual 3-8

Power button Press this button to power on/off the computer.
Touch Pad The Touch Pad located in the palm rest is used
to control the movement of the on-screen pointer.
To use the Touch Pad, simply touch and move
your fingertip across it in the direction you want
the on-screen pointer to go.
Touch Pad control The two buttons located on the bottom of the
buttons Touch Pad are used like the buttons on a
standard mouse. Press the left button to select a
menu item or to manipulate text or graphics
designated by the pointer, and press the right
button to display a menu or other function
depending on the software you are using.
Fingerprint Sensor This sensor enables you to enroll and recognize

a fingerprint.
Some models are equipped with a Fingerprint
Sensor.
DC IN/Battery The DC IN/Battery indicator shows the

indicator condition of the DC IN and the battery charge
status. White indicates the battery is fully
charged while the power is being correctly
supplied from the AC power adaptor.
Refer to the Power Condition Descriptions
section for more information on this feature.
Power indicator The Power indicator normally glows white when

the computer is turned on. However, if you turn
the computer off into Sleep Mode, this indicator
flashes amber.
Internal storage drive The Internal storage drive indicator blinks

indicator white whenever the computer is accessing the
internal storage drive.
Internal Hardware Components

This section describes the internal hardware components of your computer.
The actual specifications might vary depending on the model you
purchased.
User's Manual 3-9

Battery pack This computer includes a battery pack inside.
However, do not attempt to dismount or replace it
by yourself. Contact an authorized TOSHIBA
service provider, if necessary.
The rechargeable lithium-ion battery pack
provides power to the computer when the AC
adaptor is not connected.
For more detailed information on the use and
operation of the battery pack, refer to the Battery
section.
Legal Footnote (Battery Life)

For more information regarding Battery Life, refer to the Legal Footnotes
section.
CPU The processor type varies depending on model.

To check which type of processor is included in
your model, click Start -> Windows System ->
Control Panel -> System and Security ->
System.
Legal Footnote (CPU)

For more information regarding CPU, refer to the Legal Footnotes section.
Internal Storage Drive The capacity of the internal storage drive varies
depending on the model.
Note that part of the hard disk overall capacity is
reserved as administration space.
In this manual, the word "internal storage drive" refers to either HDD
or SSD unless otherwise stated.
SSD is a large-capacity storage device which uses Solid-State
Memory in place of a magnetic disk of the hard disk.
Under certain unusual conditions of prolonged non-use and/or exposure to

high temperatures, the HDD/SSD might be vulnerable to data retention
errors.
Legal Footnote (Internal Storage Drive Capacity)

For more information regarding internal storage drive capacity, refer to the
Legal Footnotes section.
User's Manual 3-10

Power Condition Descriptions
The computer operating capability and battery charge status are affected
by different power conditions, including whether an AC adaptor is
connected and what the battery charge level is.
DC IN/Battery indicator
Check the DC IN/Battery indicator to determine the status of the battery
pack and the power status with the AC adaptor connected. The following
indicator conditions should be noted:
Flashing Amber The battery charge is low. The AC adaptor must
be connected to recharge the battery.
Amber Indicates that the AC adaptor is connected and
the battery is charging.
White Indicates that the AC adaptor is connected and
the battery is fully charged.
Flashing White Indicates a problem with the computer.
Disconnect the AC adaptor for several seconds,
and reconnect the AC adaptor. After that, press
the power button. If it still does not operate
properly, you should contact your reseller or
dealer.
No light Under any other conditions, the indicator does
not light.
If the battery pack becomes too hot while it is being charged, the charge
stops and the DC IN/Battery indicator goes out. When the temperature of
the battery pack falls to a normal range, charging will resume. This process
occurs regardless of whether the computer's power is on or off.
Power indicator
Check the Power indicator to determine the power status of the computer.
The following indicator conditions should be noted:
White Indicates that power is being supplied to the
computer, and the computer is turned on.
Flashing Amber Indicates that the computer is in Sleep Mode and
that there is sufficient power available (AC
adaptor or battery) to maintain this condition.
No light Under any other conditions, the indicator does
not light.
User's Manual 3-11

Chapter 4
Operating Basics
This chapter describes the basic operations of your computer, and
highlights the precautions that must be taken when using it.
Using the Touch Pad

The Touch Pad on the palm rest might support the following gestures:
Tap Tap once on the Touch Pad to activate an item,
such as an app.
Two-Finger Tap Tap once on the Touch Pad with two fingers
together to display a menu or other function
depending on the software you are using.
(Similar to right-click)
Pinch or stretch Place two or more fingers down on the Touch

Pad and move them toward each other (pinch) or
away from each other (stretch). This shows
different levels of information or visually zooms in
or out.
Two-Finger Scroll Place two fingers down and slide them vertically
or horizontally from anywhere on the Touch Pad.
This allows you to operate the scroll bars of a
window.
Three-Finger Tap Tap once on the Touch Pad with three fingers
together to open Cortana (available depending
on your country/region).
User's Manual 4-1

Three-Finger Scroll Place three fingers down and slide them
vertically or horizontally from anywhere on the
Touch Pad. Slide towards left/right: switches
between your open apps. Slide your fingers
slowly across the Touch Pad to flip through them
all.Slide up: views all your open apps in task
view.Slide down: shows the desktop.
Four-Finger Tap Tap once on the Touch Pad with four fingers
together to open the Action center.
Four-Finger Scroll Place four fingers down and slide them

horizontally from anywhere on the Touch Pad to
switch between virtual desktops.
Do not put items on the Touch Pad surface to prevent abnormal action.
Some of the Touch Pad operations described in this section are only
supported in certain applications.
The Keyboard
The number of keys available on your keyboard depends on which country/
region your computer is configured for, with keyboards being available for
numerous languages.
There are different types of keys, specifically typewriter keys, function keys,
Windows special keys, and the keypad overlay.
Never remove the key caps on your keyboard. Failure to do so might
damage the parts under the key caps.
Keyboard indicator
The following figure shows the position of the CAPS LOCK indicator.
When the CAPS LOCK indicator glows, the keyboard produces capitals
when any letter is typed.
User's Manual 4-2

Figure 4-1 CAPS LOCK indicator
1. CAPS LOCK indicator
CAPS LOCK This indicator glows green when letter keys are
locked into their uppercase format.
Function Keys
The function keys (F1 ~ F12) are the 12 keys at the top of your keyboard.
Function keys let you enable or disable certain features of the computer.
The functions can be performed by pressing the associated function keys.
Key Combination Function

FN + F1 Enters ''Lock computer mode''.
To restore your desktop, you need to log on again.
FN + F2 Switches between the power plans.
FN + F3 Switches the system to Sleep Mode.
FN + F4 Switches the system to Hibernation Mode.
FN + F5 Changes the active display device.
To use a simultaneous mode, you must set the
resolution of the internal display panel to match the
resolution of the external display device.
FN + F6 Decreases the brightness of the display panel in
individual steps.
FN + F7 Increases the brightness of the display panel in
individual steps.
FN + F8 Turns the Airplane mode on or off.
FN + F9 Enables or disables the Touch Pad.
FN + F10 Turns on Arrow Mode.
User's Manual 4-3

Key Combination Function
FN + F11 Turns on Numeric Mode.
FN + F12 Locks the cursor on a specific line.
FN + ESC Turns the sound on or off.
FN + 1 Reduces the icon size on the desktop or the font
sizes within one of the supported application
windows.
FN + 2 Enlarges the icon size on the desktop or the font
sizes within one of the supported application
windows.
FN + 3 Decreases the volume of the computer.
FN + 4 Increases the volume of the computer.
FN + 5 Switches between available cooling methods for
the current power plan.
This function is supported with some models.
FN + Space Changes the display resolution.
FN + Z ( ) Toggles the mode of the keyboard backlight
between Timer, On, and Off.
To set up the brightness, click Start -> TOSHIBA -
> TOSHIBA Settings. Click Keyboard tab, and
select a level under Keyboard Backlight
Brightness Control.
To set up the timer, launch the BIOS setup utility,
select PowerManagement -> Keyboard
Backlight Control Mode, and select TIMER.
Adjust the timer under Backlight Lighting Time.
This function is supported with some models.
Some functions show the toast notification at the edges of the screen.
Those toast notifications are enabled by default. You can disable them in
the TOSHIBA Settings.
To access it, click Start -> TOSHIBA -> TOSHIBA Settings -> Keyboard.
Windows special keys

The keyboard provides two keys that have special functions in Windows,
the Windows logo key activates the Start menu while the application key
has the same function as the secondary (right) mouse button.
User's Manual 4-4

This key activates the Windows Start menu.
This key has the same function as the secondary (right) mouse button.
Using the Fingerprint Sensor

Some models are equipped with the fingerprint sensor for the purpose of
enrolling and recognizing fingerprints. Lightly touch and rest your finger on
the fingerprint sensor to recognize fingerprints. During enrollment, you
might need to touch and lift your finger on the sensor repeatedly until setup
is complete. Follow the on-screen instructions to finish the setup.
By enrolling the ID and password onto the fingerprint authentication
feature, it is no longer necessary to input the password from the keyboard.
Fingerprint feature enables you to:
Sign-in to Windows
Unlock the password-protected screen-saver.
Authentication of the User Password (and, if applicable, the HDD/SSD
Password) when booting up the computer (Pre-Boot authentication).
Single Sign-On feature
Figure 4-2 Using the Fingerprint Sensor
1. Fingerprint sensor
Fingerprint cannot be used in models that do not have a fingerprint

function.
Total fingerprints which can be registered are 20 pcs.
Points to note about the Fingerprint Sensor

Be aware of the following considerations when using the fingerprint sensor.
A failure to follow these guidelines might result in damage to the sensor,
sensor failure, fingerprint recognition problems or a lower fingerprint
recognition success rate.
Do not scratch or poke the sensor with your nails or any hard or sharp
objects.
User's Manual 4-5

Do not press the sensor strongly.
Do not touch the sensor with a wet finger or any wet objects. Keep the
sensor surface dry and free from water vapor.
Do not touch the sensor with a soiled or dirty finger as minute foreign
particles of dust and dirt might scratch it.
Do not paste stickers or write on the sensor.
Do not touch the sensor with a finger or any other object which might
have a build-up of static electricity on it.
Observe the following before you place your finger on the sensor whether
for fingerprint enrollment/registration or recognition.
Wash and dry your hands thoroughly.
Remove static electricity from your fingers by touching any metal
surface. Static electricity is a common cause of sensor failures,
especially when the weather is dry.
Clean the sensor with a lint-free cloth. Do not use detergent or any
other chemicals to clean the sensor.
Avoid the following finger conditions for enrollment or recognition as
they might result in fingerprint enrollment errors or a drop in the
fingerprint recognition success rate
Soaked or swollen finger, for example as might occur after taking
a bath.
Injured finger
Wet finger
Soiled or oily finger
Extremely dry skin condition on finger
Observe the following to improve the fingerprint recognition success rate.
Enroll two or more fingers.
Enroll additional fingers if a recognition failure often occurs when using
already enrolled fingers.
Check the condition of your finger. Any conditions which have
changed since enrollment, such as injury, rough skin, and extremely
dry, wet, soiled, dirty, oily, soaked or swollen fingers, might lower the
recognition success rate. Also if the fingerprint is worn down or the
finger becomes thinner or fatter, the recognition success rate might be
lowered.
As the fingerprint for each finger is different and unique you should
ensure that only the registered or enrolled fingerprint or fingerprints
are used for identification.
The fingerprint sensor compares and analyzes the unique
characteristics in a fingerprint. However, there might be instances
where certain users are unable to register their fingerprints due to
insufficient unique characteristics in their fingerprints.
The recognition success rate might differ from user to user.
User's Manual 4-6

Battery
This section explains battery types, use, recharging methods and handling.
Battery types
The computer has different types of batteries:
Battery pack
When the AC adaptor is not connected, the main power source of the
computer is the lithium-ion battery, also referred to in this manual as the
main battery.
Real-Time Clock (RTC) function

The Real-Time Clock (RTC) function is supported. The battery pack
provides power for the internal real-time clock and calendar function and
also maintains the system configuration while the computer is turned off. If
the RTC lasting time completely runs out, the system will lose this
information and the real-time clock and calendar will stop working.
You can change the Real-Time Clock settings in the BIOS setup utility.
Refer to Troubleshooting for further information.
Care and use of the battery pack

This section provides the important safety precautions in order to handle
your battery pack properly.
Refer to the enclosed Instruction Manual for Safety and Comfort for
detailed precautions and handling instructions.
Charge the battery pack only in an ambient temperature from 5
through 35 degrees Celsius. Otherwise, the electrolyte solution might
leak, battery pack performance might deteriorate, and the battery life
might be shortened.
Charging the batteries

When the power in the battery pack becomes low, the DC IN/Battery
indicator flashes amber to indicate that only a few minutes of battery power
remain. If you continue to use the computer while the DC IN/Battery
indicator flashes, the computer enters Hibernation Mode so that you do not
lose any data, and automatically turn itself off.
You must recharge the battery pack when it becomes discharged.
User's Manual 4-7

Procedures
To recharge a battery pack, connect the AC adaptor to the DC IN 19V jack
and plug the other end into a working outlet. The DC IN/Battery indicator
glows amber while the battery is being charged.
Charging Time
The following table shows the approximate time required to charge an
exhausted battery fully.
Battery type Power off Power on

Battery pack about 3 hours about 3 ~ 10 hours
(52 Wh, 4 cell)
Be aware that the charging time when the computer is on is affected by

ambient temperature, the temperature of the computer and how you are
using the computer. If you make heavy use of external devices for
example, the battery might scarcely charge at all during operation.
Charging notice
The battery might not begin charging immediately under the following
conditions:
The battery is extremely hot or cold (if the battery is extremely hot, it
might not charge at all). To ensure the battery charges to its full
capacity, charge it at room temperature of between 5°C to 35°C (41 -
95°F).
The battery is nearly completely discharged. In this instance, leave the
AC adaptor connected for a few minutes and the battery should begin
charging.
The DC IN/Battery indicator might show a rapid decrease in battery
operating time when you try to charge a battery under the following
conditions:
The battery has not been used for a long time.
The battery has completely discharged and been left in the computer
for a long time.
In such cases, do the following:
1. Fully discharge the battery with the power on until the system
automatically turns itself off.
2. Connect the AC adaptor to the DC IN 19V jack of the computer, and to
a wall outlet that is supplying power.
3. Charge the battery until the DC IN/Battery indicator glows white.
Repeat these steps two or three times until the battery recovers normal
capacity.
User's Manual 4-8

Monitoring battery capacity
Remaining battery power can be monitored using the following methods:
Clicking the battery icon on the Windows Taskbar
Via the Battery Status in the Windows Mobility Center window
Wait several seconds to monitor the remaining operating time because
the computer needs time to check the remaining capacity of the
battery pack and then calculate the remaining operating time, based
on this together with the current power consumption.
Be aware that the actual remaining operating time might differ slightly
from the calculated time.
With repeated discharges and recharges, the battery capacity will
gradually decrease. In view of this, it is noted that an often used, older
battery will not operate for as long as a new battery even when both
are fully charged.
Maximizing battery operating time

The usefulness of a battery depends on how long it can supply power on a
single charge, while how long the charge lasts in a battery depends on:
Processor speed
Screen brightness
Display power off period
Internal storage drive power off period
How often and for how long you use the internal storage drive and
external disk drives, for example, optical disc
How much charge the battery contained to begin with
How you use optional devices, such as a USB device, to which the
battery supplies power
Where you store your programs and data
Whether you close the display panel when you are not using the
keyboard - closing the display saves power
The environmental temperature - operating time decreases at low
temperatures
System Sleep Mode
System Hibernation Mode
Display power off period
Whether you enable Sleep Mode, which can conserve battery power if
you are frequently turning the computer off and on
Batteries exhausted time

When you turn off the power of your computer with batteries fully charged,
the batteries exhaust within the following approximate period.
User's Manual 4-9

Battery type Sleep Mode Shut Down Mode
Battery pack about 9 days about 145 days
(52 Wh, 4 cell)
Extending battery life

To maximize the life of your battery packs, do the following at least once a
month.
1. Turn off the computer's power.
2. Disconnect the AC adaptor and turn on the computer's power. If it
does not turn on then go to Step 4.
3. Operate the computer on battery power for five minutes. If you find
that the battery pack has at least five minutes of operating time,
continue operating until the battery pack is fully discharged. However,
if the DC IN/Battery indicator flashes or there is some other warning
to indicate a low battery condition, go to Step 4.
4. Connect the AC adaptor to the DC IN 19V jack of the computer, and to
a wall outlet that is supplying power. The DC IN/Battery indicator
glows amber to indicate that the battery pack is being charged.
However, if DC IN/Battery indicator does not glow, this indicates that
power is not being supplied. Check the connections for the AC adaptor
and the power cord.
5. Charge the battery pack until the DC IN/Battery indicator glows white.
LAN
The computer has built-in support for Ethernet LAN (10 megabits per
second, 10BASE-T), Fast Ethernet LAN (100 megabits per second,
100BASE-TX) or Gigabit Ethernet LAN (1000 megabits per second,
1000BASE-T).
This section describes how to connect/disconnect to a LAN.
The Wake-up on LAN function consumes power even when the
system is off. Leave the AC adaptor connected while using this
feature.
The Link speed (10/100/1000 megabits per second) changes
automatically depending on the network conditions (connected device,
cable or noise and so on).
LAN cable types

The computer must be configured properly before connecting to a LAN.
Logging onto a LAN using the computer’s default settings might cause a
User's Manual 4-10

malfunction in LAN operation. Check with your LAN administrator regarding
set-up procedures.
If you are using Gigabit Ethernet LAN (1000 megabits per second,
1000BASE-T), be sure to connect with a CAT5e cable or higher. You
cannot use a CAT3 or CAT5 cable.
If you are using Fast Ethernet LAN (100 megabits per second, 100BASE-
TX), be sure to connect with a CAT5 cable or higher. You cannot use a
CAT3 cable.
If you are using Ethernet LAN (10 megabits per second, 10BASE-T), you
can connect with a CAT3 or higher cable.
Connecting the LAN cable

To connect the LAN cable, do the following:
Connect the AC adaptor before connecting the LAN cable. The AC
adaptor must remain connected during LAN use. If you disconnect the
AC Adaptor while the computer is accessing a LAN, the system might
hang up.
Do not connect any other cable to the LAN jack except the LAN cable.
Otherwise, malfunctions or damage might occur.
Do not connect any power supplying device to the LAN cable that is
connected to the LAN jack. Otherwise, malfunctions or damage might
occur.
1. Turn off the power to all external devices connected to the computer.
2. Plug one end of the cable into the LAN jack. Press gently until you
hear the latch click into place.
Figure 4-3 Connecting the LAN cable
1. LAN jack 2. LAN cable

3. Plug the other end of the cable into a LAN hub connector or router.
Check with your LAN administrator and hardware or software vendor
before using or configuring a network connection.
User's Manual 4-11

Memory media
The computer is equipped with a memory media slot that can
accommodate some kinds of memory media with various memory
capacities so that you can easily transfer data from devices, such as digital
cameras and Personal Digital Assistants.
Keep foreign objects out of the memory media slot. Never allow metal
objects, such as screws, staples and paper clips, to enter the computer or
Keyboard. Foreign metal objects can create a short circuit, which can
cause computer damage and fire, possibly resulting in serious injury.
An adaptor is required to use miniSD/microSD Card.

Not all memory media have been tested and verified to work correctly.
Therefore, it is not possible to guarantee that all memory media can
operate properly.
Figure 4-4 Examples of memory media
Secure Digital (SD) Card microSD card adaptor and

microSD card
MultiMediaCard (MMC)
Points to note about the memory media card

SD/SDHC/SDXC memory cards comply with SDMI (Secure Digital Music
Initiative), which is a technology adopted to prevent unlawful copy or
playback of digital music. For this reason, you cannot copy or play back
protected material on another computer or other device, and you cannot
reproduce any copyrighted material except for your personal enjoyment.
The following is a simple explanation for distinguishing SD memory cards
from SDHC memory cards and SDXC memory cards.
SD, SDHC and SDXC memory cards appear the same externally.
However, the logo on memory cards is different, so pay careful
attention to the logo when purchasing.
The SD memory card logo is ( ).
The SDHC memory card logo is ( ).
User's Manual 4-12

The SDXC memory card logo is ( ).
The maximum capacity of SD memory cards is 2 GB. The maximum

capacity of SDHC memory cards is 32 GB. The maximum capacity of
SDXC memory cards is 256 GB.
Memory media format

New media cards are formatted according to specific standards. If you wish
to reformat a media card, be sure to do so with a device that uses media
cards.
Formatting a memory media card

Memory media cards are sold already formatted in conformity to specific
standards. If you reformat a memory card, be sure to reformat it with a
device such as digital camera or digital audio player that uses the memory
cards, not with the format command provided within Windows.
To format all areas of the memory card, including the protected area, you
must obtain an appropriate application that applies the copy protection
system.
Media care
Observe the following precautions when handling the card.
Do not twist or bend cards.
Do not expose cards to liquids or store in humid areas or lay media
close to containers of liquid.
Do not touch the metal part of a card or expose it to liquids or let it get
dirty.
After using card, return it to its case.
The card is designed so that it can be inserted only one way. Do not
try to force the card into the slot.
Do not leave a card partially inserted in the slot. Press the card until
you hear it click into place.
Set the write-protect switch to the lock position, if you do not want to
record data.
Memory cards have a limited lifespan, so it is important to back up
important data.
Do not write to a card if the battery power is low. Low power might
affect writing accuracy.
Do not remove a card while read/write is in progress.
For more details on using memory cards, see manuals accompanying the
cards.
User's Manual 4-13

About the write-protect feature
Memory media cards have a write-protect function.
SD Card (SD memory card, SDHC memory card and SDXC memory
card)
Set the write-protect switch to the lock position, if you do not want to record
data.
Inserting memory media

The following instructions apply to all types of supported media devices. To
insert memory media, do the following:
1. Turn the memory media so that the contacts (metal areas) face down.
2. Insert the memory media into the memory media slot on your
computer.
3. Press the memory media gently until it clicks into place.
Figure 4-5 Inserting memory media
1
2
1. Memory media slot 2. Memory media
Make sure that the memory media is oriented properly before you
insert it. If you insert the media in wrong direction, you might not be
able to remove it.
When inserting the memory media, do not touch the metal contacts.
You might expose the storage area to static electricity, which can
destroy data.
Do not turn off the computer or switch to Sleep Mode or Hibernation
Mode while files are being copied. Failure to do so might cause data
loss.
Removing memory media

The following instructions apply to all types of supported media devices. To
remove memory media, do the following:
User's Manual 4-14

1. Click the Safely Remove Hardware and Eject Media icon on the
Windows Taskbar.
2. Select the memory media that you want to remove.
3. Push the memory media until you hear a click to partially release it.
4. Grasp the media and remove it.
If you remove the memory media or turn off the power while the
computer is accessing the memory media, you might lose data or
damage the media.
Do not remove the memory media while the computer is in Sleep or
Hibernation Mode. The computer might become unstable or data in
the memory media might be lost.
Do not remove only the miniSD/microSD Card while leaving the
adaptor in the memory media slot.
Smart Card
A Smart Card is a credit card sized plastic card. An extremely thin
integrated circuit (IC chip) is embedded into the card on which information
can be recorded. These cards can be used for a wide variety of
applications including telephone related and electronic monetary payments.
This section contains information on the proper use of the Smart Card slot,
and it is strongly recommended that you read it before operating the
computer.
Your computer supports ISO7816-3 asynchronous cards (support protocols
are T=0 and T=1) with a working voltage of 5 V.
Some models are equipped with a Smart Card slot on the right side of the
computer. The Windows hot-install feature allows you to insert a Smart
Card while the computer is turned on.
To insert a Smart Card, do the following:
1. Insert the Smart Card into the Smart Card slot with the metal
connectors facing up.
User's Manual 4-15

2. Press the Smart Card gently to ensure a firm connection is made.
When inserting a Smart Card into the Smart Card slot, make sure to
confirm that the card is oriented correctly before inserting.
Insert the Smart Card until it reaches the end of the Smart Card slot.
The Smart Card is partially extended beyond the chassis edge. Do not
attempt to insert it further.
Always remove the Smart Card from the Smart Card slot before
moving the computer.
Before removing the Smart Card, confirm that the Smart Card is not
working with any program or system.
Remove the Smart Card after use.
Be careful not to bend the Smart Card while removing it from the
computer.
Failure to follow these instructions might result in damage to the computer
and/or damage to the Smart Card.
3. After inserting the Smart Card, you should refer to its documentation
and also check the configuration in Windows to ensure that it is
correct.
External Display
Your computer video capabilities can be enhanced with additional displays.
External displays allow you to share your desktop or extend the desktop
area.
As the port operation of all external monitors have not been confirmed,
some display devices might not function properly.
Connecting an external display

Your computer comes with a built-in display, but you can also connect
other external displays via available ports on the computer.
External RGB monitor port

An external analog monitor can be connected to the External RGB monitor
port on the computer. To connect an external analog monitor, do the
following:
1. Connect the RGB cable to the External RGB monitor port.
There are no fastening screws for an external monitor cable on the
External RGB monitor port. However, external monitor cables which have
connectors with fastening screws can still be used.
2. Turn the external monitor's power on.
User's Manual 4-16

Figure 4-6 Connecting the RGB cable to the External RGB monitor port
1. External RGB monitor port 2. RGB cable

When you turn on the power, the computer automatically recognizes the
monitor and determines whether it is a color or monochrome device.
When displaying desktop on an external RGB monitor, desktop is
sometimes displayed on the center of the monitor with black bars around
desktop (with small size).
At that time, read the manual of the monitor and set the display mode
which is supporting at the monitor. Then it will be displayed with suitable
size with correct aspect ratio.
The HDMI™ out port

Some models are equipped with an HDMI™ out port. HDMI™ (High-
Definition Multimedia Interface™) port digitally transfers both video and
audio data without reducing the quality. HDMI™-compatible external
display devices including televisions can be connected via the HDMI™ out
port.
To connect an HDMI™-compatible display device, do the following:
To connect a device to the HDMI™ out port, you must purchase a suitable
HDMI™ cable.
1. Plug one end of the HDMI™ cable into the HDMI™ in port of the
HDMI™ display device.
2. Plug the other end of the HDMI™ cable into the HDMI™ out port on
your computer.
3. Turn the HDMI™ display device's power on.
User's Manual 4-17

Figure 4-7 Connecting the HDMI™ out port
1
2
1. HDMI™ out port 2. HDMI™ cable
Do not plug/unplug an HDMI™ device under the following conditions:

The system is starting up.
The system is shutting down.
When you connect a television or external monitor to the HDMI™ port, the
display output device is set to HDMI™.
When you unplug the HDMI™ cable and replug it, wait at least 5 seconds
before you replug the HDMI™ cable again.
Settings for display video on HDMI™

To view video on the HDMI™ display device, be sure to configure the
following settings otherwise you might find that nothing is displayed.
Be sure to use the function key to select the display device before starting
to play video. Do not change the display device or audio device while
playing media files.
Do not change the display device under the following conditions.
While data is being read or written
While communication is being carried out
Changing the external playback settings

After one or more external displays are connected, the operating system
can automatically detect, identify, and set up the display settings.
You can also manually manage how the external displays work and change
the display settings by pressing P while holding down the Windows ( )
key. If you disconnect the external display before you turn off the
computer's power, be sure to switch to the internal display.
User's Manual 4-18

When you change the display output device, the audio playback device
might not switch automatically. In this case, to set the playback device to
the same device as the display output device, adjust the audio playback
device manually by the following steps:
1. Click Start -> Windows System -> Control Panel -> Hardware and
Sound -> Sound.
2. In the Playback tab, select the playback device which you want to
switch to.
3. To use the internal speakers on your computer, select Speakers. To
use the television or the external monitor that you have connected to
the computer, select a different playback device.
4. Click the Set Default button.
5. Click OK to close the Sound dialog.
TOSHIBA Hi-Speed Port Replicator III 180W/

120W
In addition to the ports available on the computer, the TOSHIBA Hi-Speed
Port Replicator III 180W/120W also provides several kinds of ports.
The Port Replicator connects directly to the docking interface on the
underside of the computer. The AC adaptor connects the Port Replicator to
a power source.
You must connect the AC adaptor before you connect to a Port
Replicator.
When your computer is docked in the Port Replicator, the following
ports on the computer, if present, are not operational:
LAN jack
HDMI™ out port
External RGB monitor port
Headphone/Microphone combo jack
When you use external display ports on the Port Replicator or on your
computer, some software might show different type of ports which you
connected.
When connecting an AC Adaptor to the Port Replicator, use only the
AC Adaptor included with Port Replicator. Do not use the computer’s
AC Adaptor.
Refer to the Port Replicator’s User's Manual for more details.
To dock your computer in the Port Replicator, do the following:

1. Align the top left and top right corner of your computer to the A mark
on the Port Replicator.
User's Manual 4-19

2. Press down on the back of the computer until it clicks into place. The
computer connector on the port replicator engages the computer’s
docking port.
When the computer is connected, the Docked light on the Port
Replicator glows green while the computer is powered on.
Figure 4-8 Aligning your computer with the Port Replicator
1. Docking port (computer)
Make sure the AC adaptor is always connected to the TOSHIBA Hi-Speed

Port Replicator III 180W/120W while in use. Otherwise the Port Replicator
will stop working, possibly resulting in data loss.
Some models support multiple display function if equipped with a TOSHIBA

Hi-Speed Port Replicator III 180W/120W.
The port replicator supports a maximum of two external displays. For each
VIDEO panel, only one port can function at a time.
Security lock
A security lock enables you to anchor your computer to a desk or other
heavy object in order to help prevent unauthorized removal or theft. The
computer has a security lock slot into which you can attach one end of the
security cable, while the other end attaches to a desk or similar object. The
methods used for attaching security cables differ from product to product.
Refer to the instructions for the product you are using for more information.
User's Manual 4-20

Connecting the security lock
To connect a security cable to the computer, do the following:
1. Turn the computer so the security lock slot faces you.
2. Align the security cable with the lock slot and secure it in place.
Figure 4-9 Security lock
1. Security lock slot 2. Security lock
Optional TOSHIBA Accessories

To make your computer even more powerful and convenient to use, you
can add a number of options and accessories. For reference, the following
list details some of the items that are available from your reseller or
TOSHIBA dealer:
Universal AC Adaptor If you frequently use your computer at more than
one site, it might be convenient to purchase an
additional AC adaptor to be kept at each site in
order to remove the need to carry the adaptor
with you always.
TOSHIBA Hi-Speed TOSHIBA Hi-Speed Port Replicator III 180W/
Port Replicator III 120W provides several kinds of ports. Refer to
180W/120W the Port Replicator’s User's Manual for more
details.
Sound System and Video mode

This section describes some of the audio control functions.
Volume Mixer
The Volume Mixer utility lets you control the audio volume for playback of
devices and applications under Windows.
To launch the Volume Mixer utility, right-click on the speaker icon on
the Windows Taskbar, and then select Open Volume Mixer from the
sub menu.
To adjust the volume level of speakers or headphones, move the
Speakers slider.
User's Manual 4-21

To adjust the volume level of an application that you are using, move
the slider for the corresponding application.
Microphone Level
To change the microphone recording level, do the following:
1. Right-click on the speaker icon on the Windows Taskbar, and select
Recording devices from the sub menu.
2. Select Microphone Array, and click Properties.
3. On the Levels tab, move the Microphone Array slider to increase or
decrease the microphone volume level.
If you feel the microphone volume level is inadequate, move the
Microphone Boost slider to a higher level.
Audio Enhancements
To apply the sound effects for your current speaker, do the following:
1. Right-click on the Speakers icon on the Windows Taskbar, and then
select Playback devices from the sub menu.
2. Select Speakers, and click Properties.
3. On the Enhancements tab, select the sound effects you would like,
and click Apply.
DTS Studio Sound™

DTS Studio Sound™ is a premium audio enhancement suite that utilizes
revolutionary audio technology to provide the most immersive and realistic
listening experience ever offered for a two speaker playback environment.
DTS Studio Sound™ is provided with some models. It provides the
following features:
Advanced audio rendering to match 2D and 3D video content for
enveloping surround sound
Accurate placement of audio cues for immersive surround sound from
any PC speaker configuration laptop / desktop speakers or
headphones
Broad sweet spot with elevated sound image
Maximum volume output delivering maximum volume without creating
clipping or distortion
Dialog enhancement for clear and intelligible vocals
Bass enhancement for rich, low frequency production
High frequency definition for crisp details
Consistent volume level across content
To access the utility, click Start -> DTS, Inc -> DTS Studio Sound.
U.S. patents apply to this product. See http://patents.dts.com.Manufactured
under license from DTS Licensing Limited.
User's Manual 4-22

Realtek HD Audio Manager
You can confirm and change the audio configuration using the Realtek HD
Audio Manager. To launch the Realtek HD Audio Manager:
Click Start -> Windows System -> Control Panel -> Hardware and
Sound -> Realtek HD Audio Manager.
When you first launch the Realtek HD Audio Manager, you can see two
device tabs. Speakers is the default output device. Microphone Array is
the default input device. To change the default device, click the Set
Default Device button under the chosen device tab.
Information
Click the Information button to view hardware information, software
information, and language setting.
Power Management
The audio controller in your computer can be turned off when the audio
function is not used. To adjust the configuration of audio power
management, click the Power Management button .
When audio power management is enabled, the circle button at the
upper left of the Power Management is blue and convex.
When audio power management is disabled, the button is black and
concave.
Speaker Configuration
Click the Auto Test button to confirm the internal speakers or the
headphone sound is coming from the right direction.
Default Format
You can change the sample rate and bit depth of sound.
Headphone/Microphone selection
To change the type of headphone or microphone, do the following:
1. Plug a headphone or microphone into the headphone/microphone
combo jack.
2. Double-click on the circle button in the right side of the Realtek HD
Audio Manager main screen.
3. Select one from the device list for the device you plugged into.
Video mode
Video mode settings are configured via the Display dialog.
To open the Display dialog, click Start -> (Settings) -> System ->
Display.
User's Manual 4-23

If you are running some applications (for example a 3D application or video
playback), you might see some disturbance, flickering, or frame dropping
on your screen.
If that occurs, adjust the resolution of display, lowering it until the screen is
displayed properly.
User's Manual 4-24

Chapter 5
Utilities and Advanced Usage
This chapter describes the utilities and special features of this computer,
and the advanced usage of some utilities.
Utilities and Applications

This section describes the pre-installed utilities that come with the
computer and details how to start them. For further information on their
operation, refer to online manual, help files, or README.TXT file (if
applicable) of each utility.
You might not have all the software listed in this section depending on the
model you purchased.
TOSHIBA Settings
TOSHIBA Settings is the TOSHIBA configuration management tool
available through the Windows operating system.
To run TOSHIBA Settings, click Start -> TOSHIBA -> TOSHIBA Settings.
This utility allows you to configure your computer settings by the following
tabs:
Home—Allows you to view the current BIOS/EC version or change
certain settings back to their default values
eco Utility—Allows you to manage the power consumption of your
computer
USB Charge—Allows you to manage USB Charge features
Keyboard—Allows you to set options for keyboard and set the
brightness level of the keyboard backlight.
Boot Options—Allows you to manage boot settings
System Password—Allows you to manage the User Password,
Supervisor Password, Owner String and set the User policy.
Advanced Options—Allows you to set conditions for each device or
function
The settings or options explained here might vary depending on the model
you purchased.
User's Manual 5-1

After you changed the settings, a dialog box might appear to prompt you
that the changes will take effect after the computer is restarted. Make sure
to restart your computer immediately to apply these changes.
eco Utility
This computer is equipped with "eco mode". This mode slightly lowers
performance of some devices to reduce electric power consumption. You
can realize measurable power savings by using it continuously.
eco Utility helps control the power consumption of your computer. Various
information can help you understand your degree of contribution to the
environment.
Furthermore, this utility contains Peak shift function that can help reduce
power usage during periods of peak demand by shifting some power
consumption to periods when demand is lower.
The utility also supports "eco Charge Mode". The battery will not be fully
charged in this mode, thus extending the life cycle of the battery.
It is recommended using the computer with AC adaptor connected as the
battery operating time is comparatively short in this mode.
Depending on the usage situation, the life cycle of the battery might not be
extended properly.
To access this utility, click Start -> TOSHIBA -> TOSHIBA Settings ->
eco Utility.
For details on eco Utility, click Please click here for more information
before you use eco Utility in this tab to see the help file.
USB Charge
Your computer can supply USB Bus power (DC5V) to the USB port.
The port with the icon ( ) supports the following feature:
USB Sleep and Charge
System ON CDP Charge
USB Sleep and Charge

You can use the Sleep and Charge function to charge certain USB-
compatible external devices such as mobile phones or portable digital
music players. Your computer can supply USB bus power (DC5V) to the
compatible port even when the computer is turned OFF. "Power OFF"
includes Sleep Mode, Hibernation Mode, or shutdown state.
To set USB Sleep and Charge feature, click Start -> TOSHIBA ->
TOSHIBA Settings -> USB Charge.
Move the slider to enable or disable the Sleep and Charge function.
User's Manual 5-2

The Sleep and Charge function might not work with certain external
devices even if they are compliant with the USB specification. In those
cases, turn the power of the computer ON to charge the device.
When Sleep and Charge function is enabled, USB bus power (DC5V)
is supplied to compatible ports even when the power of the computer
is turned OFF. USB bus power (DC5V) is similarly supplied to the
external devices which are connected to the compatible ports.
However, some external devices cannot be charged solely by
supplying USB bus power (DC5V). As for the specifications of the
external devices, contact the device manufacturer or check the
specifications of the external devices thoroughly before use.
Using the sleep and charge function to charge external devices takes
longer than charging the devices with their own chargers.
If Sleep and Charge function is enabled, the computer’s battery
discharges during hibernation or when the computer is turned off. It is
recommended that you connect the AC adaptor to the computer while
using Sleep and Charge function.
External devices connected to the USB bus power (DC5V) function
that interfaces with the power ON/OFF of the computer might always
be in an operational state.
When there is a current overflow of the external devices connected to
the compatible ports, USB bus power (DC5V) supply might be stopped
for safety reasons.
When Sleep and Charge function is enabled, the USB Wakeup
function might not work for compatible ports. In that case, if there is a
USB port that does not have the Sleep and Charge function, attach
the mouse or keyboard to it. If all USB ports have the Sleep and
Charge function, change to disable Sleep and Charge function. The
USB Wakeup function now works, but the Sleep and Charge function
is disabled.
Metal paper clips or hair pins/clips can generate heat if they come into
contact with USB ports. Do not allow USB ports to come into contact with
metal products, for example when carrying the computer in your bag.
Your PC has multiple charging modes so that many different USB devices
can be supported for Sleep and Charge function.
Auto Mode (Default) is suitable for a wide range of digital audio players.
While using Auto Mode, your computer can supply USB bus power at
maximum 2.0A to the compatible ports while the computer is turned off.
When USB device cannot be charged by Auto Mode, change to Alternate
Mode.
User's Manual 5-3

This function might not be able to be used with some connected external
devices even if the appropriate mode is selected. In this situation, disable
and stop using this function.
Some external devices cannot use Auto Mode. As for the specifications of
the external devices, contact the device’s manufacture or check the
specifications of the external device thoroughly before use.
Always use the USB cable that was included with your USB device.
Function under Battery Mode
This option can be used to enable/disable sleep and charge under battery
mode. It also displays the remaining battery capacity.
Move the slider to enable or disable this function.
Enabled Enables Sleep and Charge function under battery
mode.
Disabled Enables Sleep and Charge function only when
the AC adaptor is connected.
Disable features when Specifies the lower limit of remaining battery life
the battery level by moving the slider bar. If the remaining battery
reaches life falls below the setting, the Sleep and Charge
function is stopped.
This setting is only available when the Function
under Battery Mode is enabled.
System ON CDP Charge

This function enable/disable CDP (Charging Downstream Port) to use rapid
USB charge while the computer is powered on. When "System ON CDP
Charge Mode" is enabled, your computer can supply USB bus power
(DC5V, 1.5A) to the compatible ports while the computer is turned on.
To set System ON CDP Charge Mode, click Start -> TOSHIBA ->
TOSHIBA Settings -> USB Charge.
Enabled Rapid USB battery charge at maximum 1.5A
while PC is powered On.
Disabled Conventional USB battery charge while PC is
powered On.
The "System ON CDP Charge Mode" might not work with certain external
devices even if they are compliant with the USB specifications. In those
cases, use a USB port without "USB Sleep and Charge function" or disable
“System ON CDP Charge Mode”.
It is recommended that AC adaptor be connected to the computer while
supplying USB bus power (DC5V, 1.5A).
User's Manual 5-4

When your computer battery capacity is too low to continue, "System ON
CDP Charge Mode" might not work. In those cases, connect the AC
adaptor and reboot the computer.
Always use the USB cable that was included with your USB device.
When "System ON CDP Charge Mode" or “USB Sleep and Charge
function” is enabled, the “USB Wakeup” function might not work. In that
case, use a USB port without "USB Sleep and Charge function" or disable
both “System ON CDP Charge Mode” and “USB Sleep and Charge
function”.
System Password
System Password tab allows you to set a password in order to restrict
access to the computer. Two levels of password security are provided:
User and Supervisor.
Passwords set by System Password function are different from the
Windows password.
User Password
To set user password, click Start -> TOSHIBA -> TOSHIBA Settings ->
System Password.
User authentication might be required to validate user rights when using
System Password to delete or change passwords, and so on.
Set (button)
Click this button to register a password. After a password is set, you
are prompted to enter it when you start the computer.
After you set the password, a dialog box appears asking whether you
want to save it to other media. If you forget the password, you can
open the password file on another computer. Be sure to keep the
media in a safe place.
When entering the character string to register the password, enter
from the keyboard character by character and do not enter as ASCII
code or copy-and-paste the character string. In addition, ensure that
the registered password is correct by outputting the character string to
the password file.
When entering a password, do not enter any characters (for example
"!" or "#") produced by pressing the SHIFT or ALT keys.
Delete (button)
Click this button to delete a registered password. Before you can
delete a password, you must first enter the current password correctly.
User's Manual 5-5

Change (button)
Click this button to change a registered password. Before you can
change a password, you must first enter the current password
correctly.
Owner String (text box)
You can use this box to associate text with the password. After you
enter text, click Apply or OK. When the computer is started, this text
is displayed together with the prompt asking you to enter a password.
Supervisor Password
If you set a Supervisor Password, some functions might be restricted when
a user logs on with the User Password. To set a Supervisor Password:
Click Start -> TOSHIBA -> TOSHIBA Settings -> System Password.
Then click the down arrow next to Advanced options to show the
Supervisor Password settings.
This function lets you do the following:
Register or delete the Supervisor Password.
Specify restrictions for general users.
Starting the computer using a password

If you have already registered a user password, there is one way to start
the computer:
Enter the password manually.
The password is necessary if the computer was shut down in Hibernation
mode, boot mode or Restart. It is not needed in Sleep mode.
To enter a password manually, do the following:

1. Turn on the power as described in the Getting Started section. The
following message appears in the screen:
Password =
At this point, the function keys do not work. They will function after you
enter the password.
2. Enter the Password.

3. Press ENTER.
If you enter the password incorrectly three times in a row, or if you do not
enter the password within 1 minute, the computer shuts down. In this case,
some features that can power on the computer automatically (Wake-up on
LAN, Task Scheduler, etc) might not work. You must turn the computer
back on to retry password entry.
User's Manual 5-6

Pre-Boot Authentication
You can also enable/disable Pre-Boot Authentication function that allows
you to authenticate by scanning fingerprints instead of inputting a password
before Windows boots up, and Single Sign-On function that allows you to
sign on using a fingerprint for both Pre-Boot Authentication and Windows
operating system under Pre-Boot Authentication in System Password.
Please note that Pre-Boot Authentication and Single Sign-On function will
be disabled if TOSHIBA Settings is uninstalled.
TOSHIBA Service Station

TOSHIBA Service Station allows your computer to automatically search for
TOSHIBA software updates or other alerts from TOSHIBA that are specific
to your computer system and its programs.
This utility also provides hardware diagnostic and troubleshooting function
and service. The diagnostic or troubleshooting activity log is stored in your
computer. When "Send diagnostic and troubleshooting data log" is
enabled, the log will be sent to TOSHIBA periodically. The transmission is
completely anonymous since no personal identifiable information is
collected.
To access this utility, click Start -> TOSHIBA Service Station.
The following tabs might be provided:
Home—Allows you to view current system power consumption and
temperature of your computer
Software Updates—Allows you to check available software updates
and perform necessary operations
Alerts—Allows you to check available alerts
Diagnostic Tools—Allows you to perform tests which will help check
the performance of your computer
Troubleshooting—Allows you to solve many hardware issues of your
computer by clicking listed items
Report—Allows you to check and print reports
System Information—Allows you to view basic information of your
computer.
Options—Allows you to set options for sending data logs.
TOSHIBA Setup Utility

TOSHIBA Setup Utility is a BIOS setup utility that provides you a menu-
based user interface so that you can easily view and change BIOS
settings.
To enter the TOSHIBA Setup Utility, do the following:
1. Save your work.
User's Manual 5-7

3. Hold down the F2 key and then release this key just after the
4. Follow the on-screen instructions to proceed.
To save the changes and exit the utility, press the F10 key and proceed by
selecting Yes or select Exit -> Exit Saving Changes -> Yes. The
computer restarts immediately.
TOSHIBA Maintenance Utility

TOSHIBA Maintenance Utility is provided to erase the internal storage
drive. This utility allows you to delete all data and partitions, and also
overwrite all sectors on the internal storage drive.
If there is an external hard disk drive connected to your computer, it can
also be erased. However, if you do not want to delete the data from the
external hard disk drive, disconnect it from your computer.
To access this utility:
1. Go to (Settings) and click Update & Security -> Recovery.
2. Click Restart now under Advanced startup.
3. Click Troubleshoot -> TOSHIBA Maintenance Utility.
If you select the deletion method and continue with the operation, you will
lose all data (including the operating system and recovery partition) on the
internal storage drives. Make sure that you have already created recovery
media if you want to use the computer after erasing your hard disk drive(s).
Special features
The following features are either unique to TOSHIBA computers or are
advanced features which make the computer more convenient to use.
Access each function using the following procedures.
*1
To access the Power Options, click Start -> Windows System ->
Control Panel -> System and Security -> Power Options.
Display automatic This feature automatically cuts off power to the
power off *1 computer's display panel when there is no
keyboard input for a specified time, with power
being restored the next time a key is pressed.
This can be specified in the Power Options.
Internal storage drive This feature automatically cuts off power to the
automatic power off *1 internal storage drive when it is not accessed for
a specified time, with power being restored when
the internal storage drive is next accessed. This
can be specified in the Power Options.
User's Manual 5-8

System automatic This feature automatically shuts down the system
Sleep/Hibernation into either Sleep Mode or Hibernation Mode
Mode *1 when there is no input or hardware access for a
specified time. This can be specified in the Power
Options.
Power on password Two levels of password security, supervisor and
user, are available to prevent unauthorized
access to your computer.
Intelligent power A microprocessor in the computer's intelligent
supply *1 power supply detects the battery charge,
automatically calculates the remaining battery
capacity, and protects electronic components
from abnormal conditions such as a voltage
overload from the AC adaptor. This can be
specified in the Power Options.
Battery save mode *1 This feature lets you configure the computer in
order to save battery power. This can be
specified in the Power Options.
Panel power on/off *1 This feature automatically turns power to the
computer off when the display panel is closed,
and turns it back on when the display panel is
opened. This can be specified in the Power
Options.
Low battery When battery power is exhausted to the point
automatic Hibernation that computer operation cannot be continued, the
Mode *1 system automatically enters Hibernation Mode
and shuts itself down. This can be specified in
the Power Options.
Sleep Mode If you have to interrupt your work, you can use
this feature to allow you to turn off power to the
computer without exiting from your software.
Data is maintained in the computer's main
memory so that when you next turn on the
power, you can continue working right where you
left off.
Hibernation Mode This feature lets you turn off the power to the
computer without exiting from your software. The
contents of main memory are automatically
saved to the internal storage drive so that when
you next turn on the power again, you can
continue working right where you left off. You
must enable the Hibernation Mode before using
this feature. Refer to the Starting Hibernation
Mode section for more details.
User's Manual 5-9

USB Wakeup function This function restores the computer from Sleep
Mode depending on the external devices
connected to the USB ports.
For example, if a mouse or USB keyboard is
connected to a USB port, clicking the mouse
button or pressing the keyboard will wakeup the
computer.
Wake-up on Wireless This computer supports the "Wake-up on
LAN Wireless LAN" function.The Wake-up on
Wireless LAN function consumes power even
when the system is in sleep Mode/hibernation
Mode. Leave the AC adaptor connected while
using this feature.
Heat dispersal *1 To protect against overheating, the processor is
equipped with an internal temperature sensor
which activates a cooling fan or lowers the
processing speed if the computer's internal
temperature rises to a certain level. You are able
to select whether to control this temperature by
either turning on the fan first, then if necessary
lowering the processor speed, or by lowering the
processor speed first, then if necessary turning
on the fan. Both of these functions are controlled
through the Power Options.
When the processor's temperature falls within
normal range, the fan and the processor
operation returns to its standard speed.
If the processor's temperature reaches an
unacceptably high level with either setting, the
computer automatically shuts down to prevent
any damage. In this instance, all unsaved data in
memory will be lost.
User's Manual 5-10

Chapter 6
Troubleshooting
TOSHIBA has designed this computer for durability, however, should
problems occur you are able to use the procedures detailed in this chapter
to help determine the cause.
You should become familiar with this chapter as knowing what might go
wrong can help prevent problems from occurring in the first place.
Problem-solving process
If you observe the following guidelines, resolving problems will be much
easier.
Stop immediately when you recognize a problem exists as taking
further action might result in data loss or damage, or you might
destroy valuable problem-related information that can help solve the
problem.
Observe what is hening. Write down what the system is doing and
what actions you performed immediately before the problem occurred.
Make a screenshot of the current display.
Also be aware that the questions and procedures described in this chapter
are meant only as a guide, they are not definitive problem-solving
techniques. In reality many problems can be solved simply, but a few might
require help from TOSHIBA Support. If you find you need to consult others,
be prepared to describe the problem in as much detail as possible.
Preliminary checklist
You should always consider the simplest solution first. The items detailed
in this checklist are easy to fix and yet can cause what appears to be a
serious problem:
Make sure that you turn on all peripheral devices before you turn on
the computer - this includes your printer and any other external device
you are using.
Before you attach an external device you should first turn off the
computer, then when you turn the computer back on it recognizes the
new device.
Make sure that all optional accessories are configured properly in the
computer's setup program and that all required driver software has
been loaded (refer to the documentation included with the optional
accessories for further information on its installation and
configuration).
User's Manual 6-1

Check all cables to ensure that they are correctly and firmly attached
to the computer - loose cables can cause signal errors.
Inspect all connecting cables for loose wires and all connectors for
loose pins.
Check that your disc media is correctly loaded
Always try to make detailed notes of your observations and keep them in a
permanent error log - this helps you to describe your problems to TOSHIBA
Support. In addition, if a problem recurs, the log you have made helps to
identify the problem faster.
Analyzing the problem

Sometimes the computer gives you clues that can help you identify why it
is malfunctioning. In view of this, keep the following questions in mind:
Which part of the computer is not operating properly - keyboard, HDD/
SSD, display panel, Touch Pad, Touch Pad control buttons - as each
device produces different symptoms.
Check the options within the operating system to ensure that its
configuration is set properly.
What appears on the display? Does it display any messages or
random characters? Make a screenshot of the current display and, if
possible, look up the messages in the documentation included with the
computer, software, or operating system.
Check that all connecting cables are correctly and firmly attached as
loose cables can cause erroneous or intermittent signals.
Do any indicators light, if so, which ones, what color are they and do
they stay on or blink? Write down what you see.
Do you hear any beeps, if so how many, are they long or short and are
they high pitched or low pitched? In addition, is the computer making
any unusual noises? Write down what you hear.
Record your observations so you can describe them in detail to TOSHIBA
Support.
Software The problems might be caused by your software
or disk. If you cannot load a software package,
the media might be damaged or the program
might be corrupted. In these instances, try
loading another copy of the software if possible.
If an error message appears while you are using
a software package, you should refer to the
documentation supplied with it as this usually
includes a problem-solving section or a summary
of error messages.
Next, check any error messages against the
operating system documentation.
User's Manual 6-2

Hardware If you cannot find a software problem, you should
then check the setup and configuration of your
hardware. First run through the items in the
preliminary checklist as described previously
then, if you still cannot correct the problem, try to
identify the source. The next section provides
checklists for individual components and
peripherals.
Before using a peripheral device or application software that is not an

authorized TOSHIBA part or product, make sure that the device or software
can be used with your computer. Use of incompatible devices might cause
injury or might damage your computer.
If something goes wrong

Your computer does not respond to the keyboard commands
If an error occurs and the computer does not respond to your keyboard
commands, do the following:
Press the power button and hold it down for five seconds. Once the
computer has turned itself off, wait 10–15 seconds before turning on the
power again by pressing the power button.
Your program stops responding

If you are working with a program that suddenly freezes all operations,
chances are the program has stopped responding. You can exit the failed
program without shutting down the operating system or closing other
programs.
To close a program that has stopped responding:
1. Press CTRL, ALT, and DEL simultaneously (once), then click Task
Manager. The Windows Task Manager window appears.
2. Select the program you want to close, then click End Task. Closing
the failed program should allow you to continue working. If it does not,
continue with the next step.
3. Close the remaining programs one by one by selecting the program
name, then End Task. Closing all programs should allow you to
continue working. If it does not, power off your computer and then
restart it.
The computer does not start

Make sure that you attached the AC adaptor and power cord/cable
properly.
If you are using the AC adaptor, check that the wall outlet is working by
plugging in another device, such as a lamp.
User's Manual 6-3

Verify that the computer is on by looking at the Power indicator.
If the indicator is glowing, the computer is on. Also, try turning the computer
off and then on.
If you are using an AC adaptor, verify that the computer is receiving power
from the external power source by looking at the DC IN/Battery indicator. If
the indicator is glowing, the computer is connected to a live external power
source.
The computer does not load advanced options during

startup
By holding down one of the following keys during startup, your computer
can load the following advanced options.
Key Advanced option

F2 TOSHIBA Setup Utility
F12 Boot menu
0 (zero) Recovery options
If your computer starts to load the Operating System instead of desired

advanced options, do the following:
2. Hold down the corresponding key and then release this key one
second after the computer is power on.
Hardware and system checklist

This section discusses problems caused by your computer’s hardware or
attached peripherals. Basic problems might occur in the following areas:
Power USB device

Keyboard Sound system
Internal display panel External monitor
HDD LAN
Memory Media Card Wireless LAN
Pointing Device Bluetooth®
Fingerprint sensor
Power
When the computer is not plugged into an AC power outlet, the battery
pack is the primary power source. Your computer also has Real-Time
Clock (RTC) function. All of the power resources are interrelated with
anyone having the ability to produce apparent power problems.
User's Manual 6-4

Overheating power down
If the processor's temperature reaches an unacceptably high level with
either setting, the computer automatically shuts down to prevent any
damage. In this instance, all unsaved data in memory is lost.
Problem Procedure
Computer shuts Leave the computer off until it reaches room
down automatically. temperature. If the computer has reached room
temperature and it still does not start, or if it starts
but shuts down quickly, contact TOSHIBA Support.
AC power
If you have trouble turning on the computer with the AC adaptor connected,
check the status of the DC IN/Battery indicator. Refer to the Power
Condition Descriptions section for further information.
Problem Procedure
AC adaptor does not Check the connections to make sure that the
power the computer power cord/adaptor is firmly connected to the
computer and a working power outlet.
Check the condition of the cord and terminals. If
the cord is frayed or damaged it should be
replaced, while if the terminals are soiled, they
should be cleaned with a clean cotton cloth.
If the AC adaptor still does not power the
computer, you should contact TOSHIBA Support.
Battery
If you suspect a problem with the battery, check the status of the DC IN/
Battery indicator.
Problem Procedure
Battery does not The battery might be discharged. Connect the AC
power the computer adaptor to recharge the battery.
Battery does not If the battery is completely discharged, it will not
charge when the AC begin charging immediately. In these instances,
adaptor is attached. wait a few minutes before trying again. If the
battery still does not charge, check that the power
outlet the AC adaptor is connected to its supplying
power. This can be tested by plugging another
appliance into it.
User's Manual 6-5

Problem Procedure
Battery does not If you frequently recharge a partially charged
power the computer battery, the battery might not charge to its full
as long as expected potential. In these instances, you should fully
discharge the battery and then attempt to charge it
again.
Check the Power saver option under Creat a
power plan in the Power Options.
Real-Time Clock
Problem Procedure
The BIOS setting The lasting time of the Real-Time Clock (RTC) has
and system date/ run out. You must set the date and time in the
time are lost. TOSHIBA Setup Utility by using the following
steps:
1. Launch the TOSHIBA Setup Utility.
Refer to the TOSHIBA Setup Utility section for
further information.
2. Set the date in the System Date field.
3. Set the time in the System Time field.
BIOS
Problem Procedure
The computer Disconnect the AC adaptor for several seconds,
cannot be powered and reconnect the AC adaptor. After that, press the
on power button.
If it does not work, press the power button twice
again.
If it still does not work, press and hold the power
button for 12 seconds.
Real-Time Clock (RTC) information might be
cleared if the power is turned on by pressing the
power button. You should set the system date/time
manually in TOSHIBA Setup Utility.
If it still does not operate properly, you should
contact your reseller or dealer.
User's Manual 6-6

Keyboard
Keyboard problems can be caused by the setup and configuration of the
computer. Refer to the The Keyboard section for further information.
Problem Procedure
Output to screen is Refer to your software documentation to ensure
garbled that it is not remapping the keyboard in any way
(remapping involves changing or reassigning the
function of each key).
If you are still unable to use the keyboard, you
should contact TOSHIBA Support.
Internal display panel

Apparent problems of the computer's display panel might be related to
setup and configuration of the computer.
Problem Procedure
No display Press the function keys to adjust the display
priority, and to make sure that it is not set for
output to an external monitor.
Markings appear on These marks might have come from contact with
the computer's the keyboard and Touch Pad while the display
display panel. panel has been closed. Try to remove the marks
by gently wiping the display panel with a clean dry
cloth or, if this fails, with a good quality LCD screen
cleaner. In this latter instance, you should always
follow the instructions with the screen cleaner and
always ensure that you let the display panel dry
properly before closing it.
User's Manual 6-7

HDD
Problem Procedure
Slow performance The files on the HDD might be fragmented. In this
instance, you should run the disk defragmentation
utility to check the condition of your files and the
HDD. Refer to the operating system's
documentation or online Help File for further
information on operating and using the
defragmentation utility.
As a last resort, you should reformat the HDD and
then reload the operating system and all other files
and data. If you are still unable to resolve the
problem, contact TOSHIBA Support.
Memory Media Card

For further information, refer to Operating Basics.
Problem Procedure
Memory media card Remove the memory media card from the
error occurs computer and then reinsert it in order to ensure
that it is firmly connected.
If the problem persists, then you should refer to the
documentation supplied with your memory media
card for further information.
You cannot write to Remove the memory media card from the
a memory media computer and check to ensure that it is not write
card protected.
You cannot read a Check to ensure the required file is actually on the
file memory media card that is inserted into the
computer.
If you are still unable to resolve the problem,
contact TOSHIBA Support.
Pointing device
If you are using a USB mouse, you should also refer to both the USB
mouse section and the documentation supplied with your mouse.
User's Manual 6-8

Touch Pad
Problem Procedure
The Touch Pad does Check the device settings.
not work. Click Start -> (Settings) -> Devices ->
Touchpad.
Mouse pointer does In this instance, the system might be busy. Try
not respond to moving the mouse again after waiting a short
pointing device while.
operation
Double-tapping In this instance, you should initially try changing
(Touch Pad) does the double-click speed setting within the Mouse
not work Control utility.
1. To access this utility, click Start -> Windows
System -> Control Panel -> Hardware and
Sound -> Mouse.
2. Within the Mouse Properties window, click the
Buttons tab.
3. Set the double-click speed as required and
click OK.
The mouse pointer In this instance, you should initially try changing
moves too fast or too the speed setting within the Mouse Control utility.
slow Click Start -> (Settings) -> Devices ->
Touchpad.
The reaction of Adjust the touch sensitivity.
Touch Pad is either To access it, click Start -> (Settings) ->
too sensitive or not Devices -> Touchpad.
sensitive enough.
USB mouse
Problem Procedure
On-screen pointer In this instance, the system might be busy. Try
does not respond to moving the mouse again after waiting a short
mouse operation while.
Remove the mouse from the computer and then
reconnect it to a free USB port in order to ensure
that it is firmly attached.
User's Manual 6-9

Problem Procedure
Double-clicking does In this instance, you should initially try changing
not work the double-click speed setting within the Mouse
Control utility.
1. To access this utility, click Start -> Windows
Sound -> Mouse.
Buttons tab.
3. Set the double-click speed as required and
click OK.
The on-screen In this instance, you should initially try changing
pointer moves too the speed setting within the Mouse Control utility.
fast or too slow 1. To access this utility, click Start -> Windows
Sound -> Mouse.
Pointer Options tab.
3. Set the pointer speed as required and click
OK.
The on-screen The elements of the mouse responsible for
pointer moves detecting movement might be dirty. Refer to the
erratically documentation supplied with the mouse for
instructions on how to clean it.
User's Manual 6-10

Fingerprint sensor
Problem Procedure
Fingerprints cannot 1. Save your work.
be registered or 2. Click Start -> (Power) and then select
deleted.
Restart.
3. Hold down the F2 key and then release this
key just after the computer is power on to
show the TOSHIBA Setup Utility.
4. Select Security -> BIOS Password ->
Supervisor, and then register the Supervisor
Password. (If the User Password has been
registered, clear it first.)
5. Select Clear Fingerprint data, and then
press Yes.
6. Clear Supervisor Password. (If necessary,
register the User Password again after that.)
7. To save the changes and exit the utility, press
the F10 key and proceed by selecting Yes or
select Exit -> Exit Saving Changes -> Yes.
The computer restarts immediately.
USB device
In addition to the information in this section, also refer to the documentation
supplied with your USB device.
Problem Procedure
USB device does not Remove the USB device from the computer and
work then reconnect it to a free port in order to ensure
that it is firmly attached.
Ensure that any required USB device drivers are
properly installed. To achieve this, you should refer
to both the device documentation and the
operating system documentation.
Sleep and Charge function

For more information and settings, refer to the USB Charge section.
User's Manual 6-11

Problem Procedure
I cannot use the Sleep and Charge function might be disabled.
Sleep and Charge Enable the Sleep and Charge function under
function. USB Charge within the TOSHIBA Settings.
When there is a current overflow of the external
device connected to the compatible port, USB bus
power (DC5V) supply might be stopped for safety
reasons. When this happens, disconnect an
external device if some external devices are
connected. After that, turn the power of the
computer ON/OFF to restore the function. If this
function cannot be still used even if only one
external device is connected, stop using the
external device because its current is over the
acceptable value of this computer.
Some external devices might not be able to use
the Sleep and Charge function. In this case, please
try one or more of the following methods.
Turn OFF the computer while external devices
are connected.
Connect external devices after turning OFF of
the computer.
If this function cannot be still used, change the
setting to disable the function and stop using this
function.
The battery depletes If Sleep and Charge function is enabled, the
quickly even when I computer's battery discharges during hibernation
turned OFF the or when the computer is turned off.
power of the Connect the AC adaptor to the computer or disable
computer. the Sleep and Charge function.
External devices Some external devices might not work when
connected to the connected to a compatible port if the Sleep and
compatible ports do Charge function is enabled.
not work when Reconnect the external device after turning the
connected to a computer ON.
compatible port.
If the external device still does not work, connect
device to an USB port that does not have the
Sleep and Charge function or change to disable
the Sleep and Charge function.
User's Manual 6-12

Problem Procedure
The "USB Wakeup When "System ON CDP Charge Mode" or "USB
function" does not Sleep and Charge function" is enabled, the "USB
work. WakeUp" function does not work for ports that
support the Sleep and Charge function.
In that case, use an USB port that does not have
the USB Sleep and Charge function or change to
disable both "System ON CDP Charge Mode" and
"USB Sleep and Charge function".
Sound system
In addition to the information in this section, also refer to the documentation
supplied with your audio device.
Problem Procedure
No sound is heard Press the function keys to increase or decrease
volume.
Check the software volume settings.
Check to see if Mute is turned to Off
Check to make sure that the headphone
connection is secure.
Check within the Windows Device Manager
application to ensure that the sound device is
enabled and that the device is properly working.
Annoying sound is In this instance, you might be experiencing
heard feedback from either the internal microphone or an
external microphone connected to the computer.
Refer to Sound System and Video mode for further
information.
Volume cannot be adjusted during Windows start
up or shut down.
External monitor
Also refer to Operating Basics, and to the documentation supplied with
your monitor for further information.
User's Manual 6-13

Problem Procedure
Monitor does not After confirming that the monitor's power switch is
turn on on, check the connections to make sure that the
power cord/adaptor is firmly connected to the
monitor and to a working power outlet.
No display Try adjusting the contrast and brightness controls
on the external monitor.
Press the function key in order to change the
display priority and ensure that it is not set for the
internal display only.
Check to see if the external monitor is connected.
When the external monitor is set as the primary
display device in extended desktop mode, it does
not display when the computer wakes up from
Sleep Mode if the external monitor has been
disconnected while in Sleep Mode.
To keep this from happening, do not disconnect
the external monitor while the computer is in Sleep
or Hibernation Mode.
Remember to turn off the computer before
disconnecting the external monitor.
When the display panel and an external monitor
are set to clone mode and they are turned off by
the timer, the display panel or the external monitor
might not display when turned on again.
If this occurs, press the function key to reset the
display panel and external monitor to clone mode.
Display error occurs Check that the cable connecting the external
monitor to the computer is firmly attached.
LAN
Problem Procedure
Cannot access LAN Check for a firm cable connection between the
LAN jack and the LAN hub.
Wake-up on LAN Make sure the AC adaptor is connected. The
does not work Wake-up on LAN function consumes power even
when the system is off.
If problems persist, consult your LAN administrator.
User's Manual 6-14

Wireless LAN
Problem Procedure
Cannot access Make sure that the wireless communication
Wireless LAN function of the computer is on.
If problems persist, contact your LAN
administrator.
Bluetooth®
Problem Procedure
Cannot access Check to ensure that the wireless communication
Bluetooth® device function of the computer is on.
Check to ensure that the Bluetooth® Manager
application is running on the computer and that
power to the external Bluetooth® device is turned
on.
Check to ensure that no optional Bluetooth®
Adaptor is installed in the computer. The built-in
Bluetooth® hardware cannot operate
simultaneously with another Bluetooth® controller.
TOSHIBA support
If you require any additional help using your computer or if you are having
problems operating the computer, you might need to contact TOSHIBA for
additional technical assistance.
Before you call

Some problems you experience might be related to software or the
operating system so it is important that you investigate other sources of
assistance first. Before contacting TOSHIBA, try the following:
Review troubleshooting sections in the documentation supplied with
your software and/or peripheral devices.
If a problem occurs when you are running software applications,
consult the software documentation for troubleshooting suggestions
and consider calling the software company's technical support
department for assistance.
Consult the reseller or dealer from where you purchased your
computer and/or software - they are your best resource for current
information and support.
User's Manual 6-15

TOSHIBA technical support
If you are still unable to solve the problem and suspect that it is hardware-
related, read the enclosed warranty booklet or visit the TOSHIBA technical
support website
http://pc-support.toshiba.eu
User's Manual 6-16

Chapter 7
Appendix
Specifications
This section summarizes the technical specifications of the computer.
Physical Dimensions
The following physical dimensions do not include parts that extend beyond
the main body. The physical dimensions vary depending on the model you
purchased.
Size Approximately 316(w) x 227 (d) x 17.9 (h)

millimeters
(not including parts that extend beyond the main body).
Environmental Requirements
Conditions Ambient temperature Relative humidity
Operating 5°C (41°F) to 35°C 20% to 80%
(95°F) (noncondensing)
Non-operating -20°C (-4°F) to 60°C 10% to 90%
(140°F) (noncondensing)
Wet-bulb temperature 29°C maximum
Conditions Altitude (from sea

level)
Operating -60 to 3,000 meters
Non-operating -60 to 10,000 meters
maximum
Power Requirements
AC adaptor 100-240V AC
50 Hz or 60 Hz (cycles per second)
Computer 19 V DC
User's Manual 7-1

External RGB monitor port pin assignment
5 1
10 6
15 11
Pin Signal Name Description I/O

1 CRV Red Video Signal O
2 CGV Green Video Signal O
3 CBV Blue Video Signal O
4 Reserved Reserved
5 GND Ground
6 GND Ground
7 GND Ground
8 GND Ground
9 +5V Power Supply
10 GND Ground
11 Reserved Reserved
12 SDA Serial Data Signal I/O
13 HSYNC Horizontal Sync Signal O
14 VSYNC Vertical Sync Signal O
15 SCL Serial Clock Signal O
I/O (I): Input to computer

I/O (O): Output from computer
AC Power Cord and Connectors

The AC input plug of the power cord must be compatible with the various
international AC power outlets and the cord must meet the standards for
the country/region in which it is used. All cords must meet the following
specifications:
Wire size: Minimum 0.75 mm2

Current rating: Minimum 2.5 amperes
User's Manual 7-2

Certification agencies
China: CQC
U.S. and Canada: UL listed and CSA certified
No. 18 AWG, Type SVT or SPT-2
Australia: AS
Japan: DENANHO
Europe:
Austria: OVE Italy: IMQ
Belgium: CEBEC The Netherlands: KEMA
Denmark: DEMKO Norway: NEMKO
Finland: FIMKO Sweden: SEMKO
France: LCIE Switzerland: SEV
Germany: VDE United Kingdom: BSI
In Europe, two conductors power cord must be VDE type, H05VVH2-F or

H03VVH2-F and for three conductors power cord must be VDE type,
H05VV-F.
For the United States and Canada, two-pin plug configuration must be a
2-15P (250 V) or 1-15P (125 V) and three-pin plug configuration must be
6-15P (250 V) or 5-15P (125 V) as designated in the U.S. National
Electrical code handbook and the Canadian Electrical Code Part II.
The following illustrations show the plug shapes for the U.S.A. and
Canada, the United Kingdom, Australia, Europe, Middle-East, Africa, South
Africa,Switzerland, Italy and China.
USA United Kingdom, South Africa,

Middle-East
UL approved
BS approved
User's Manual 7-3

Australia Europe, Africa, South Africa,
Middle-East
AS approved
Approved by the appropriate
agency
Canada China
CSA approved CCC approved

State of Israel Africa
SII approved Approved by the appropriate

agency
Switzerland Italy
Approved by the appropriate Approved by the appropriate

agency agency
Information for Wireless Devices

Wireless Technology Interoperability
The Wireless LAN is compatible with other LAN systems Direct Sequence
Spread Spectrum (DSSS) /Orthogonal Frequency Division Multiplexing
(OFDM) radio technology, and is compliant to:
The IEEE 802.11 Standard on Wireless LANs (Revision a/b/g/n, b/g/n
or Revision a/b/g/n/ac), as defined and approved by the Institute of
Electrical and Electronics Engineers.
Bluetooth® Modules are designed to be interoperable with any product with
Bluetooth® wireless technology that is based on Frequency Hopping
Spread Spectrum (FHSS) radio technology, and is compliant to:
Bluetooth® Specification (depending on the model you purchased), as
defined and approved by the Bluetooth® Special Interest Group.
Logo certification with Bluetooth® wireless technology as defined by
the Bluetooth® Special interest Group.
User's Manual 7-4

This Bluetooth® product is not compatible with devices using Bluetooth®
Version 1.0B specifications.
The wireless devices have not completed verification of connection and
operation with all devices which are using the Wireless LAN or Bluetooth®
radio technology.
Bluetooth® and Wireless LAN devices operate within the same radio
frequency range and might interfere with one another. If you use
Bluetooth® and Wireless LAN devices simultaneously, you might
occasionally experience a less than optimal network performance or even
lose your network connection.
If you experience any such problem, immediately turn off either one of your
Bluetooth® or Wireless LAN.
If you have any questions about using Wireless LAN or Bluetooth® Module,
visit http://www.pc.support.global.toshiba.com
In Europe, visit
http://www.toshiba-europe.com/computers/tnt/bluetooth.htm
Wireless devices and your health

Wireless products, like other radio devices, emit radio frequency
electromagnetic energy. The level of energy emitted by wireless products
however is far much less than the electromagnetic energy emitted by
wireless devices like for example mobile phones.
Because wireless products operate within the guidelines found in radio
frequency safety standards and recommendations, TOSHIBA believes that
wireless products are safe for use by consumers. These standards and
recommendations reflect the consensus of the scientific community and
result from deliberations of panels and committees of scientists who
continually review and interpret the extensive research literature.
In some situations or environments, the use of wireless products might be
restricted by the proprietor of the building or responsible representatives of
the organization. These situations might for example include:
Using the wireless products equipment on board of airplanes, or
In any other environment where the risk of interference to other
devices or services is perceived or identified as harmful.
If you are uncertain of the policy that applies on the use of wireless devices
in a specific organization or environment (for example, airports), you are
encouraged to ask for authorization to use the wireless device prior to
turning on the equipment.
Wireless LAN Technology

The wireless communication function of the computer supports some
wireless communication devices.
User's Manual 7-5

Only some models are equipped with both Wireless LAN and Bluetooth®
functions.
Do not use the Wireless LAN (Wi-Fi®) or Bluetooth® functionalities
near a microwave oven or in areas subject to radio interference or
magnetic fields. Interference from a microwave oven or other source
can disrupt Wi-Fi® or Bluetooth® operation.
Turn off all wireless functionalities when near a person who might
have a cardiac pacemaker implant or other medical electric device.
Radio waves might affect pacemaker or medical device operation,
possibly resulting in serious injury. Follow the instruction for your
medical device when using any wireless functionality.
Always turn off wireless functionality if the computer is near automatic
control equipment or appliances such as automatic doors or fire
detectors. Radio waves can cause malfunction of such equipment,
possibly resulting in serious injury.
It might not be possible to make a network connection to a specified
network name using the ad hoc network function. If this occurs, the
new network (*) has to be configured for all computers connected to
the same network in order to re-enable network connections.
* Make sure to use new network name.
Security
TOSHIBA strongly recommends that you enable encryption
functionality, otherwise your computer is open to illegal access by an
outsider using a wireless connection. If this occurs, the outsider might
illegally access your system, eavesdrop, or cause the loss or
destruction of stored data.
TOSHIBA is not liable for the loss of data due to eavesdropping or
illegal access through the wireless LAN and the damage thereof.
Card Specifications
Compatibility IEEE 802.11 Standard for Wireless LANs

Network Operating Microsoft Windows Networking
System
Media Access CSMA/CA (Collision Avoidance) with
Protocol Acknowledgment (ACK)
Radio Characteristics
Radio Characteristics of Wireless LAN module might vary according to:
Country/region where the product was purchased
Type of product
User's Manual 7-6

Wireless communication is often subject to local radio regulations.
Although Wireless LAN wireless networking products have been designed
for operation in the license-free 2.4 GHz and 5 GHz band, local radio
regulations might impose a number of limitations to the use of wireless
communication equipment.
Radio Frequency Band 5 GHz (5150-5850 MHz) (Revision a
and n)
Band 2.4 GHz (2400-2483.5 MHz) (Revision
b/g and n)
The range of the wireless signal is related to the transmit rate of the
wireless communication. Communications at lower transmit range might
travel larger distances.
The range of your wireless devices can be affected when the
antennas are placed near metal surfaces and solid high-density
materials.
Range is also impacted due to "obstacles" in the signal path of the
radio that might either absorb or reflect the radio signal.
Radio Frequency Interference Requirements

This device is restricted to indoor use due to its operation in the 5.15 to
5.25GHz frequency range.
High-power radars are allocated as primary users (i.e. priority users) of the
bands 5.25 to 5.35GHz and 5.65 to 5.85GHz and that these radars could
cause interference and/or damage to LE-LAN devices.
Bluetooth® wireless technology

Some computers in this series have Bluetooth® wireless communication
function which eliminates the need for cables between electronic devices
such as computers, printers, and mobile phones. When it is enabled,
Bluetooth® provides the wireless personal area network environment which
is safe and trustworthy, that is quick and easy.
You cannot use the built-in Bluetooth® functions of the computer and an
external Bluetooth® adaptor simultaneously. For reference, Bluetooth®
wireless technology has the following features:
Security
Two advanced security mechanisms ensure a high level of security:
Authentication prevents access to critical data and makes it impossible
to falsify the origin of a message.
Encryption prevents eavesdropping and maintains link privacy.
User's Manual 7-7

Worldwide operation
The Bluetooth® radio transmitter and receiver operate in the 2.4 GHz band,
which is license-free and compatible with radio systems in most countries
in the world.
Radio links
You can easily establish links between two or more devices, with these
links being maintained even if the devices are not within a line-of-sight of
each other.
Radio Regulatory Information

The Wireless device must be installed and used in strict accordance with
the manufacturer’s instructions as described in the user documentation that
comes with the product. This product complies with the following radio
frequency and safety standards.
Europe
Restrictions for Use of 2400.0-2483.5MHz Frequencies in Europe
Azerbaijan: Limited No license needed if used indoor and

implementation power not exceeding 30 mWG%P.
Italy: Implemented The public use is subject to general
authorisation by the respective service
IT
provider.
User's Manual 7-8

Russian Limited Using SRD (Short Range Device) with
Federation: implementation FHSS (Frequency-Hopping Spread
Spectrum) modulation.
1. Maximum 2.5mW (4dBm) EIRP
(Equivalent Isotropically Radiated
Power) is permitted to use.
2. Maximum 100mW (20dBm) EIRP
is permitted to use with the
following conditions:
Permitted to use SRD for outdoor
applications without restriction on
installation height only for
purposes of gathering telemetry
information for automated
monitoring and resources
accounting systems. Permitted to
use SRD for other purposes for
outdoor applications only when
the installation height is not
exceeding 10m above the ground
surface.
3. Maximum 100mW (20dBm)
EIRP.
Indoor applications is permitted
to use.
User's Manual 7-9

Using SRD with DSSS (Direct
Sequence Spread Spectrum) and
other than FHSS wideband
modulation.
1. Maximum EIRP density is 2mW/
MHz. Maximum100mW (20dBm)
EIRP is permitted to use.
MHz. Maximum 100mW (20dBm)
EIRP is permitted to use with the
following condition:
It is permitted to use SRD for
outdoor applications only for
purposes of gathering telemetry
information for automated
monitoring and resources
accounting systems or security
systems.
MHz. Maximum 100mW (20dBm)
EIRP.
Indoor applications is permitted
to use.
Ukraine: Limited EIRP =100mW (20dBm) with built-in
implementation antenna’s maximum gain is 6dBi.
Restrictions for Use of 5725-5875MHz Frequencies in Europe
Russian Limited When duty cycle is 0.1% or using

Federation: implementation LBT (Listen Before Talk)
technology. Antenna height should
not exceed 5m, with maximum
EIRP 25mW (13.98dBm) is
permitted to use.
Software Version and Maximum Power Output of the Wireless

Module
Europe: model 8265NGW
Software Version Intel® PROSet/Wireless WiFi

Software 19.x and previous
versions
User's Manual 7-10

Maximum Power Output
(2400 - 2483.5 MHz) IEEE802.11 b/ Maximum 100mW (20dBm) EIRP
g/n mode / Bluetooth
(2400 - 2483.5 MHz) BLE Maximum 10mW (10dBm) EIRP
(5150 - 5725 MHz) IEEE802.11 a/n/ Maximum 200mW (23dBm) EIRP
ac mode The low band 5.15 - 5.35 GHz is for
indoor use only.
(5745 - 5875 MHz) IEEE802.11 a/n/ Maximum 25mW (13.98dBm) EIRP
ac mode
Europe: model 3165NGW
Software Version Intel® PROSet/Wireless WiFi

Software 19.x and previous
versions
Maximum Power Output
(2400 - 2483.5 MHz) IEEE802.11 b/ Maximum 100mW (20dBm) EIRP
g/n mode
(2400 - 2483.5 MHz) BLE / Maximum 10mW (10dBm) EIRP
Bluetooth
(5150 - 5725 MHz) IEEE802.11 a/n/ Maximum 200mW (23dBm) EIRP
ac mode The low band 5.15 - 5.35 GHz is for
indoor use only.
(5745 - 5875 MHz) IEEE802.11 a/n/ Maximum 25mW (13.98dBm) EIRP
ac mode
To remain in conformance with European spectrum usage laws for

Wireless LAN operation, the above 2.4GHz and 5GHz channel limitations
apply for outdoor usage. The user should use the wireless LAN utility to
check the current channel of operation. If operation is occurring outside of
the allowable frequencies for outdoor use, as listed above, the user must
contact the applicable national spectrum regulator to request a license for
outdoor operation.
Canada - Industry Canada (IC)

This device complies with RSS-247 of the Industry Canada Rules.
Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired
operation.
Ce dispositif est conforme à la norme CNR-247 d'Industrie Canada
applicable aux appareils radio exempts de licence. Son fonctionnement est
User's Manual 7-11

sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de
brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage
reçu, y compris un brouillage susceptible de provoquer un fonctionnement
indésirable.
Les dispositifs fonctionnant dans la bande 5.15-5.25GHz sont réservés
uniquement pour une utilisation à l'intérieur afin de réduire les risques de
brouillage préjudiciable aux systèmes de satellites mobiles utilisant les
mêmes canaux.
Les utilisateurs devraient aussi être avisés que les utilisateurs de radars de
haute puissance sont désignés utilisateurs principaux (c.-à-d., qu'ils ont la
priorité) pour les bandes 5.25-5.35GHz et 5.65-5.85GHz et que ces radars
pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-
EL.
The term “IC” before the equipment certification number only signifies that
the Industry Canada technical specifications were met.
USA-Federal Communications Commission (FCC)

This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation.
Refer to the FCC information section for the detailed information.
This device and its antenna(s) must not be co-located or operating in
conjunction with any other antenna or transmitter.
Caution: Exposure to Radio Frequency Radiation

The radiated output power of the Wireless device is far below the FCC
radio frequency exposure limits. Nevertheless, the Wireless device shall be
used in such a manner that the potential for human contact during normal
operation is minimized.
In the usual operating configuration, the distance between the antenna and
the user should not be less than 20cm. Please refer to the computer user’s
manual for the details regarding antenna location.
The installer of this radio equipment must ensure that the antenna is
located or pointed such that it does not emit RF field in excess of Health
Canada limits for the general population; consult Safety Code 6, obtainable
from Health Canada’s website www.hc-sc.gc.ca
Caution: Radio Frequency Interference Requirements

This device is restricted to indoor use due to its operation in the 5.15 to
5.25GHz frequency range.
High-power radars are allocated as primary users (i.e. priority users) of the
bands 5.25 to 5.35GHz and 5.65 to 5.85GHz and that these radars could
cause interference and/or damage to LE-LAN devices.
User's Manual 7-12

Taiwan
Article 12 Without permission granted by the NCC, any

company, enterprise, or user is not allowed to
change frequency, enhance transmitting power or
alter original characteristic as well as performance
to an approved low power radio frequency devices.
Article 14 The low power radio-frequency devices shall not
influence aircraft security and interfere legal
communications;
If found, the user shall cease operating
immediately until no interference is achieved.
The said legal communications means radio
communications is operated in compliance with the
Telecommunications Act.
The low power radio-frequency devices must be
susceptible with the interference from legal
communications or ISM radio wave radiated
devices.
Australia and New Zealand regulatory compliance

This equipment incorporates a radio transmitting device, in normal use a
separation distance of 20cm will ensure radio frequency exposure levels
complies with the Australian and New Zealand Standards.
Using this equipment in Japan

In Japan, the frequency bandwidth of 2,400MHz to 2,483.5MHz for second
generation low-power data communication systems such as this equipment
overlaps that of mobile object identification systems (premises radio station
and specified low-power radio station).
1. Important notice
The frequency bandwidth of this equipment may operate within the same
range as industrial devices, scientific devices, medical devices, microwave
ovens, licensed radio stations and non-licensed specified low-power radio
stations for mobile object identification systems (RFID) used in factory
production lines (Other Radio Stations).
1. Before using this equipment, ensure that it does not interfere with any
of the equipment listed above.
2. If this equipment causes RF interference to other radio stations,
promptly change the frequency being used, change the location of
use, or turn off the source of emissions.
User's Manual 7-13

3. Contact an authorized TOSHIBA service provider if you have
problems with interference caused by this product to Other Radio
Stations.
2. Indication for Wireless LAN

The indication shown below appears on this equipment.
(1)(2) (3)(4)
(5)
1. 2.4: This equipment uses a frequency of 2.4GHz.

2. DS: This equipment uses DS-SS modulation.
3. OF: This equipment uses OFDM modulation.
4. 4: The interference range of this equipment is less than 40m.
5. : This equipment uses a frequency bandwidth from 2,400MHz
to 2,483.5MHz. It is possible to avoid the band of mobile object
identification systems.
3. Indication for Bluetooth®

The indication shown below appears on this equipment.
(1) (2) (3)
(4)
1. 2.4: This equipment uses a frequency of 2.4 GHz.

2. FH: This equipment uses FH-SS modulation.
3. 1: The interference range of this equipment is less than 10m.
4. : This equipment uses a frequency bandwidth from 2,400 MHz
to 2,483.5 MHz. It is impossible to avoid the band of mobile object
identification systems.
4. About the JEITA

5GHz Wireless LAN supports W52/W53/W56 Channel.
User's Manual 7-14

Device Authorization
This device obtains the Technical Regulation Conformity Certification and it
belongs to the device class of radio equipment of low-power data
communication system radio station stipulated in the Telecommunications
Business Law of Japan.
Intel® Dual Band Wireless-AC 8265
The Name of the radio equipment: 8265NGW
DSP Research, Inc.
Approval Number: D160055003
Intel® Dual Band Wireless-AC 3165
The Name of the radio equipment: 3165NGW
DSP Research, Inc.
Approval Number: D150008003
The following restrictions apply:
Do not disassemble or modify the device.
Do not install the embedded wireless module into other device.
Information about Intel® AMT

Your computer might support Intel® Active Management Technology (AMT)
depending on the model you purchased.
Using built-in platform capabilities and popular third-party management and
security applications, Intel® AMT allows IT to better discover, heal, and
protect their networked computing assets.
Consult with your system administrator about configurations of the AMT
function before connecting to a network.
Disable the AMT function

Intel® AMT function is enabled by default, and in a situation where no
system administrator presents, it is strongly recommended that you turn off
the AMT function before connecting to a network.
If the AMT function is NOT turned off, there is a danger that the
management of AMT function will be abused by other parties which
possibly lead to the leak of sensitive and/or proprietary information,
data loss, HDD/SSD erasure, or file overwritten.
First, you must do the following in the BIOS setup utility:
1. Turn on the computer while pressing the F2 key.
2. On the BIOS setup utility screen, change AMT Setup Prompt to
Enabled.
3. Press the F10 key, and press Y key to save the settings.
When the computer restarts, the message “Press < Ctrl - P > to enter
Intel(R) ME Setup” appears. Press CTRL + P to enter the MEBx Setup.
User's Manual 7-15

To disable the AMT function, do the following:
1. Select MEBx Login, and enter the default password “admin” in the
password field.
2. Enter a new password. Password must comply with the following
requirements concerning character types and length:
Must be between 8 and 32 characters long.
Must contain at least one number (“0”, “1-9”).
Must contain a mix of lower-case (“a”, “b”, “z”, etc.) and upper-case
(“A”, “B”, “Z”, etc.) letter.
Must contain at least one special character of the following:` ~ ! @ $ %
^&*()-=+[];’<.>/?
Underscore (“_”) is considered the same as Roman alphabet
characters, and is not counted as a special character.
Key input is based on the US keyboard layout. The following table shows
examples of the special characters in US keyboard layout.
Special character you Corresponding number

want to input key (SHIFT key + a number
key)
! 1
@ 2
# 3
$ 4
% 5
^ 6
& 7
* 8
( 9
) 0
3. Select Intel(R) AMT Configuration, and press the Enter key.
4. Select Manageability Features Selection, and press the Enter key.
5. Select Disabled, and press the Enter key.
6. Press the Y key, and press the ESC key.
7. Select MEBx Exit, and press Y key.
8. When the computer restarts, go to BIOS setup utility.
On the BIOS setup utility screen, change AMT Setup Prompt to
Disabled.
9. Press the F10 key to save the settings, and press the Y key.
User's Manual 7-16

When using the computer with the AC adaptor connected and the
AMT function set to enabled, power might still be supplied to the
system memory even when the computer power is turned off, or the
computer is in Sleep Mode or Hibernation Mode.
When connecting the AC adaptor, the computer is powered and can
be turned on. If the power is automatically turned off after
approximately 5 to 7 seconds, it is because the RTC lasting time runs
out, and the settings of AMT function have been cleared. This is
normal and not an error. If it occurs, the settings of AMT function must
be reconfigured.
If there is a problem when you start the computer, or initialize the
Management Engine (ME) firmware after the RTC lasting time runs
out, the system will automatically reset itself during setup. This is the
function of AMT configurations and is not an error.
Enabling the AMT function might cause the network LAN Enable/
Disable items to be no longer changeable in BIOS setup utility.
Consult with your system administrator about details.
AMT function cannot be operated using a USB-LAN adaptor.
The useable system memory for models equipped with the AMT function is
16 - 64 MB, less than that of models not equipped with the AMT function.
The amount of the difference depends on the amount of memory installed.
Notes for system administrators

Intel® AMT is enabled by default in the Management Engine (ME)
firmware.
Both the security of management console and the network
management must be thoroughly implemented through management
of AMT function. Otherwise administrator privileges might be abused
by other parties which possibly lead to the leak of sensitive and/or
proprietary information, data loss, HDD/SSD erasure, or file
overwritten.
When using the USB Provisioning function, you must turn on this
function before using.
1. Turn on the computer while pressing the F2 key.
2. On the BIOS setup utility screen, set the Supervisor Password on
Security menu.
3. Set USB Provisioning of AMT to Enabled.
4. Press the F10 key, and pressY key to save the setting.
The following functions are not supported:
RPAT (Remote PC Assist Technology)
Remote BIOS update
User's Manual 7-17

Information about Intel® Authenticate
For Intel® Authenticate, please refer to
www.intel.com/authenticate
or related Intel web site.
Legal Footnotes
Non-applicable Icons
Certain computer chassis are designed to accommodate all possible
configurations for an entire product series. Therefore, be aware that your
selected model might not have all the features and specifications
corresponding to all of the icons or switches shown on the computer
chassis.
CPU
Central Processing Unit (CPU) Performance Legal Footnotes.
CPU performance in your computer product might vary from specifications
under the following conditions:
use of certain external peripheral products
use of battery power instead of AC power
use of certain multimedia, computer generated graphics or video
applications
use of standard telephone lines or low speed network connections
use of complex modeling software, such as high end computer aided
design applications
use of several applications or functionalities simultaneously
use of computer in areas with low air pressure (high altitude >1,000
meters or >3,280 feet above sea level)
use of computer at temperatures outside the range of 5°C to 30°C (41
- 86°F) or >25°C (77°F) at high altitude (all temperature references are
approximate and might vary depending on the specific computer
model - contact TOSHIBA support for details).
CPU performance might also vary from specifications due to design
configuration.
Under some conditions, your computer product might automatically shut
down. This is a normal protective feature designed to reduce the risk of lost
data or damage to the product when used outside recommended
conditions. To avoid risk of lost data, always make back-up copies of data
by periodically storing it on an external storage medium. For optimum
performance, use your computer product only under recommended
conditions. Read additional restrictions in your product documentation.
Contact TOSHIBA technical service and support, refer to TOSHIBA support
section for more information.
User's Manual 7-18

64-Bit Computing
Certain 32-bit device drivers and/or applications might not be compatible
with a 64-bit CPU/operating system and therefore might not function
properly.
Memory (Main System)

Part of the main system memory might be used by the graphics system for
graphics performance and therefore reduce the amount of main system
memory available for other computing activities. The amount of main
system memory allocated to support graphics might vary depending on the
graphics system, applications utilized, system memory size, and other
factors.
If your computer is configured with more than 3 GB memory, the memory
might be displayed as approximately 3 GB only (depending on the
hardware specifications of the computer).
This is correct because the operating system usually displays the available
memory instead of the physical memory (RAM) built into the computer.
Various system components (like the video adapter’s GPU and PCI
devices like Wireless LAN, and so on) require their own memory space.
Since a 32-bit operating system cannot address more than 4 GB of
memory, these system resources overlap the physical memory. It is a
technical limitation that the overlapped memory is not available to the
operating system. Even though some tools might display the actual
physical memory built into your computer, the memory available to the
operating system is still approximately 3 GB only.
Computers configured with a 64-bit operating system can address 4 GB or
more of system memory.
Battery Life
Battery life might vary considerably depending on product model,
configuration, applications, power management settings, and features
utilized, as well as the natural performance variations produced by the
design of individual components. Published battery life numbers are
achieved on select models and configurations tested by TOSHIBA at the
time of publication. Recharge time varies depending on usage. Battery
might not charge while computer is consuming full power.
After going through many charge and discharge cycles, the battery loses its
ability to perform at maximum capacity and needs to be replaced. This is a
normal phenomenon for all batteries. To purchase a new battery pack, see
the accessories information that is shipped with your computer.
Internal Storage Drive Capacity

1 Gigabyte (GB) means 109 = 1,000,000,000 bytes using powers of 10.
The computer operating system, however, reports storage capacity using
User's Manual 7-19

powers of 2 for the definition of 1 GB = 230 = 1,073,741,824 bytes, and
therefore shows less storage capacity. Available storage capacity will also
be less if the product includes one or more pre-installed operating systems,
such as Microsoft Operating System and/or pre-installed software
applications, or media content. Actual formatted capacity might vary.
LCD
Over a period of time, and depending on the usage of the computer, the
brightness of the LCD screen will deteriorate. This is an intrinsic
characteristic of LCD technology.
Maximum brightness is only available when operating in AC power mode.
Screen dims when the computer is operated on battery power and you
might not be able to increase the brightness of the screen.
Wireless LAN
The transmission speed over the wireless LAN and the distance over which
wireless LAN can reach might vary depending on surrounding
electromagnetic environment, obstacles, access point design and
configuration, and client design and software/hardware configurations.
The actual transmission speed is lower than the theoretical maximum
speed.
Copy Protection
Applicable copy protection standards included in certain media might
prevent or limit recording or viewing of the media.
User's Manual 7-20

Index
A E
AC adaptor Equipment checklist 2-1
additional 4-21
connecting 2-3 External monitor
DC IN 19V jack 3-3 problems 6-14
B H
Battery Hard disk drive
extending life 4-10 automatic power off 5-8
monitoring capacity 4-9
save mode 5-9
types 4-7 K
Keyboard
Bluetooth® 7-7
Function keys F1...F12 4-3
C problems 6-7
Windows special keys 4-4
Cleaning the computer 1-18
Cooling vents 3-5, 3-6

L
D LAN
cable types 4-10
connecting 4-11
DC IN/Battery indicator
Display
automatic power off 5-8 M
hinges 3-8
opening 2-4 Media care
screen 3-8 Card care 4-13
Memory card care 4-13
Documentation list 2-1

memory media card
Dual Pointing Device inserting 4-14
Touch Pad 6-9 removing 4-14
Memory media slot 4-12
User's Manual Index-1

Moving the computer 1-18
R
P Recovery hard disk drive 2-15
Password Recovery Media 2-14
power on 5-9
Starting the computer by
password 5-6 S
Supervisor 5-6
user 5-5 SD/SDHC/SDXC Card
formatting 4-13
note 4-12
Pointing Device
Touch Pad 3-9
Security lock 4-20
Power Sleep Mode

conditions 3-11 setting 2-9
Hibernation Mode 2-11 System automatic 5-9
panel on/off 5-9
Shut Down mode 2-8
Sleep Mode 2-9 Smart Card 4-15
turning off 2-8
Sound system
turning on 2-5
problems 6-13
Problems
AC power 6-5
Analyzing the problem 6-2
U
Battery 6-5 USB device
Dual Pointing device 6-8 problems 6-11
Hardware and system
checklist 6-4
HDD 6-8
Internal display panel 6-7 V
Keyboard 6-7
Memory Media Card 6-8 Video mode 4-23
Overheating power
down 6-5
Power 6-4
W
Real Time Clock 6-6 Web Camera 3-8
Sound system 6-13
TOSHIBA support 6-15 Wireless communication 7-5
Touch Pad 6-9
USB device 6-11
USB mouse 6-9
User's Manual Index-2

User's Manual: Portege Z30-E

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User's Manual

User's Manual iii

Copyright, Disclaimer and Trademarks

User's Manual 1-1

User's Manual 1-2

Address: Toshiba America Information Systems Inc.

This information is only applicable for the countries/regions where it is

California Prop 65 Warning

For the state of California only.

Export Administration Regulation

User's Manual 1-3

User's Manual 1-4

VCCI Class B Information (Japan Only)

Canadian regulatory information (Canada only)

User's Manual 1-5

User's Manual 1-6

Additional information as required by Regulation (EC)

The crossed out wheeled dust bin symbol indicates that

User's Manual 1-7

The crossed out wheeled dust bin symbol indicates that

REACH - Compliance Statement

User's Manual 1-8

The crossed wheelie bin symbol means that this

Following information is only for India:

User's Manual 1-9

OpenSSL Toolkit License Issues

User's Manual 1-10

User's Manual 1-11

FreeType License Issues

User's Manual 1-12

User's Manual 1-13

User's Manual 1-14

User's Manual 1-15

Disposing of the computer and the computer's

User's Manual 1-16

Provide adequate ventilation

Creating a computer-friendly environment

User's Manual 1-17

Pressure or impact damage

Cleaning the computer

Moving the computer

User's Manual 1-18

Instruction Manual for Safety and Comfort

User's Manual 1-19

User's Manual 1-20

User's Manual 2-1

Using your computer for the first time

This section provides basic information to start using your computer. It

User's Manual 2-2

User's Manual 2-3

Either a 2-pin or 3-pin adaptor/cord is included with the computer

2. Connect the DC output plug of the AC adaptor to the DC IN 19V jack

1. DC IN 19V jack 2. DC output plug

Product appearance depends on the model you purchased.

Opening the display

User's Manual 2-4

Product appearance depends on the model you purchased.

Turning on the power

User's Manual 2-5