2 Definig Ephone-Dn and Ephone

Cisco Unified Communications
Manager
Express Implementation
Defining Ephone-dn and Ephone
Ephone and Ephone-dn Concepts
Ephones and ephone-dns are modular Cisco IOS Software

constructs.
An ephone represents the configuration and setting of the
physical phone.
The maximum number of supported ephones is determined by the
license and hardware platform. Cisco Unified Communications
Manager Express supports a maximum of 240 ephones.
An ephone-dn is a numeric destination that can be associated
with one or more ephones.
An ephone can have more than one ephone-dn associated with it.
The maximum number of extensions is the same as the maximum
number of ephone-dns.
Ephone-dn Features
An ephone-dn has a primary
Primary extension number on
directory number assigned to a single-line ephone-dn that DN1
it and can have an optional can make or receive one call
at a time
secondary number.
A dn-tag is a unique value that Ephone-dn
is assigned when the ephone-
dn is created. Primary and secondary
extensions configured on a
single-line ephone-dn in which
An ephone-dn can be single the primary is an internal DN1 and DN2
line or dual line. extension number and the
secondary is an E.164
– A single line can terminate number
one call at a time. Ephone-dn

– A dual line can terminate
two simultaneous calls. One phone extension on a DN1 and DN2
dual-line ephone-dn for
When you initially configure an ephone-dns that need call
waiting, consultative transfer, DN1 and DN2
ephone-dn, the system and conferencing
creates one or more telephony
system POTS dial peers. Ephone-dn
Configuring an Ephone-dn
CMERouter(config)#
ephone-dn dn-tag [dual-line]
Creates an extension (ephone-dn) for a Cisco IP phone line, an

intercom line, a paging line, a voice-mail port, or an MWI
CMERouter(config-ephone-dn)#
number dn-number [secondary dn-number]
Associates a directory number with the ephone-dn instance

Basic Ephone-dn Configuration
One Virtual
Voice Port
1001
Two Lines or
Channels 1001
CMERouter(config)#ephone-dn 7 dual-line
CMERouter(config-ephone-dn)#number 1001
Assigns a primary extension number to an ephone-dn

max-dn Command
CMERouter(config-telephony)#
max-dn max-dn
This command sets the maximum definable number of ephone-dns

that can be configured in the system.
The maximum number of supported ephone-dns is a function of the
license and the hardware platform.
The default is 0.
To make the most efficient use of memory, do not set this parameter
higher than needed.
max-dn Command (Cont.)
DN DN
DN DN
DN DN
CMERouter(config-telephony )#max-dn 10
DN DN
Attempts to create an
11th ephone-dn will fail.
DN DN
Ephone Features
IP Phone 7960
An ephone is a software configuration
Button 1 DN Button 4 DN
of a physical phone.
Button 2 DN Button 5 DN
It is assigned a unique phone-tag.
The physical device can be an IP phone Button 3 DN Button 6 DN
or an analog phone attached to an ATA. MAC 000F.2470.F92A
The MAC address of the IP phone or IP Phone 7912
ATA is used to tie the software
configuration to the hardware. Button 1 DN
Cisco Unified Communications
Manager Express automatically detects
all supported Cisco Unified IP Phones MAC 000F.2470.F92B
except for the Cisco Unified IP Phone
Cisco ATA 188
7914 Expansion Module. Analog 1 DN
You can associate one or more MAC 000F.2470.F92D
ephone-dns with an ephone.
Analog 2 DN
The number of line buttons varies
MAC 000F.2470.F92E
based on the model of phone.
max-ephone Command
CMERouter(config-telephony)#
max-ephones max-ephones
This command sets the maximum definable number of ephones that

can be configured in the system.
The maximum number of supported ephones is a function of the
license and the hardware platform.
The default is 0.
To make the most efficient use of memory, do not set this parameter
higher than needed.
max-ephone Command (Cont.)
CMERouter(config-telephony )#max-ephones 4
4
Attempts to create a
fifth ephone-dn will fail.
Configuring an Ephone
router(config)#
ephone phone-tag
Creates an ephone instance and enters ephone subconfiguration

mode
router(config-ephone)#
mac-address mac-address
Associates the defined MAC address of the physical device with the
ephone
Configuring an Ephone (Cont.)
button button-number {separator} dn-tag [[button-number
{separator} dn-tag]]
Associates the ephone-dn(s) with a specific button(s) on
the IP phone
type {7940 | 7960} addon 1 7914 [2 7914]
Sets the ephone to have either a Cisco Unified IP Phone 794X or

796X with one or two Cisco Unified IP Phone 7914 Expansion
Modules assigned
Button Separators
: — Normal ring
b — Beep but no ring
f — Feature ring
m — Monitor mode for a shared line
o — Overlay set without call waiting
c — Overlay set with call waiting
s — Silent ring
w — Watch mode for all lines on a phone
x — Overlay rollover button
Example: Basic Ephone Configuration
MAC 000F.2470.F8F8
ephone 1
1001 ephone-dn 7:
1001 One Virtual Port
Button 1
000F.2470.F8F8
CMERouter(config-ephone-dn)#exit
CMERouter(config)#ephone 1
CMERouter(config-ephone)#mac-address 000F.2470.F8F8
CMERouter(config-ephone)#button 1s7
Multiple Ephones
1004
1004 1004
1005
1005 1005
1006
1006
Four physical phones 1006
Four ephones defined

1007
Four ephone-dns defined
1007 Cisco ATA 186 or 1007
188
Example: Configuration for Multiple
Ephones
CMERouter(config-ephone)#mac-address 000F.2470.F8F1
CMERouter(config-ephone)#button 1:10
CMERouter(config-ephone)#mac-address 000F.2470.A302
CMERouter(config-ephone)#mac-address 000F.2470.66F6
CMERouter(config-ephone)#button 1f12
CMERouter(config-ephone)#mac-address 000F.2470.7B54
Multiple Ephone-dns
1008
Button 1
1008 on Line 1 1008
1009 on Line 2
1009
Button 2 1009
1010 on Line 1
1011 on Line 6
Two physical phones, four dual-line ephone-dns

defined, and two ephones defined 1010
Button 1
1010
CMERouter(config-ephone-dn)#number 1008 1011
CMERouter(config-ephone-dn)#number 1009 Button 6 1011
CMERouter(config-ephone)#mac-address 000F.2470.FAA1
CMERouter(config-ephone)#button 1:14 2:15
CMERouter(config-ephone)#mac-address 000F.2470.A7E2
Ephone-dn Types
Single-line
Six types of ephone-dns: ephone-dn
1001
1002
Dual-line 1002
ephone-dn
1004 and
Primary and secondary extension on a 1005
single- or dual-line ephone-dn
Shared single- or dual- 1006 1006

line ephone-dn
1003 1003
Multiple single- or dual-line
1003 1003
ephone-dns on one or more ephones
Overlay ephone-dn on
an ephone 1007
Single-Line Ephone-dn
One Virtual
Voice Port
One Channel 1001
CMERouter(config)#ephone-dn 1
The ephone-dn creates one virtual voice port.

Only one call to or from this ephone-dn can occur at
any one time.
This ephone-dn type does not support call waiting.
This ephone-dn type is useful for paging, intercoms, call parking
slots, MOH feeds, and MWI.
Dual-Line Ephone-dn
One Virtual
Voice Port
1002
Two Channels
1002
The ephone-dn creates one virtual voice port.

The dual-line keyword creates two channels to allow separate call
connections to terminate on an ephone-dn extension.
Use this ephone-dn type on ephone-dns that need call waiting,
consultative transfer, and conferencing on one button.
Do not use this ephone-dn type on ephone-dns that are used for
intercoms, paging, MWI, call parking slots, and MOH feeds.
Dual-Number Ephone-dn
1005 and
2065559005
1005 and
2065559005
Two Channels
CMERouter(Config)#ephone-dn 6 dual-line
CMERouter(Config-ephone-dn)#number 1005 secondary 2065559005
This ephone-dn type has a primary number and a secondary number.

Two different directory numbers can be dialed to reach this ephone-dn.
If the ephone-dn is configured as a single-line ephone-dn, it supports one call
connection.
If the ephone-dn is configured as a dual-line ephone-dn, it supports two
simultaneous call connections.
This ephone-dn type allows two numbers to be configured without using an
extra ephone-dn.
Shared Ephone-dn
Button 1 1006
1006
1006 on Line 1
1100 on Line 2 1100
Button 2
1100
1007 on Line 1 Button 1 1007

1100 on Line 6
1007
The same ephone-dn is applied to two different ephones. 1100

Button 6
Only one phone can use the ephone-dn at a time. 1100
Both phones ring when a call arrives at the

ephone-dn, but only one ephone can pick up the call,
ensuring privacy.
Either ephone can retrieve a call placed on hold.
This ephone-dn type allows you to answer or pick up a call
at more than one phone.
Example: Shared Ephone-dn
Configuration
Multiple Ephone-dns on an Ephone
Ephone 3
Multiple ephone-dns on the same
1003 preference 0
ephone: Button 1
1003 no huntstop
– Use this configuration when you
need more than two calls to the 1003
preference 1
same extension. Button 2 huntstop
1003
Multiple ephone-dns on different

ephones:
Ephone 4
– Use this configuration when two
different ephones need the 1004
preference 0
Button 2
same number. 1004 no huntstop
– This is not a shared line.

Only one ephone rings at
Ephone 5
a time.
A call on hold can be 1004
preference 1
Button 2 huntstop
retrieved only by the ephone 1004
that put the call on hold.
Multiple Ephone-dns on One Ephone
(Cont.)
preference and huntstop commands
router(config-ephone-dn)#
preference {0-10}
Sets the ephone-dn preference order
router(config-ephone-dn)#
huntstop [channel]
Discontinues the call hunting behavior for an extension (ephone-dn)

or an extension line (dual-line)
Multiple Ephone-dns on One Ephone:
huntstop channel Commands
Call arrives at first
no huntstop Ephone-dn 10
1020 DN ephone-dn, based on
preference
Preference 0 huntstop channel Channel 1
Channel 2
Busy
no huntstop Ephone-dn 11
1020 DN
Preference 1 huntstop channel Channel 1
Channel 2
Busy
huntstop Ephone-dn 12
1020 DN
Preference 2 no huntstop channel Channel 1
Busy
Channel 2
1020 DN
Preference 3
Ephone-dn 13
Channel 1
X
Ring No Answer Timeout
Channel 2
of 10 Seconds Set
Globally
Example: Two Ephone-dns, One Number,
Same Ephone
Ephone 3
1003 on Line Button 1
1003 on Line Button 2 1003 preference 0
Button 1 huntstop channel
1003 no huntstop
1003 preference 1
Button 2 huntstop channel
1003 huntstop
If the ephone-dn assigned to line button 1 is available, it is used first to set up an

incoming call because it has a better preference. A preference of 0 is preferred over a
preference of 1; the default preference is 0.
When one voice channel of the ephone-dn assigned to line button 1 is being used,
an incoming call rolls to the ephone-dn assigned to line button 2.
A third simultaneous call will receive busy treatment.
The huntstop channel command causes a second incoming call to roll to the next
ephone-dn and preserves the second voice channel for placing an outbound call,
consultative transfers, and starting a conference.
The huntstop command on the ephone-dn assigned to line button 2 stops the hunting
behavior and applies the busy treatment.
Example: Configuration for Two
Ephone-dns, One Number, Same Ephone
CMERouter(config-ephone-dn)#preference 0
CMERouter(config-ephone-dn)#huntstop channel
CMERouter(config-ephone-dn)#huntstop channel
CMERouter(config-ephone-dn)#huntstop
Two Ephone-dns, One Number,
Different Ephones
1004 preference 0
Ephone 4 Button 2 huntstop channel
1004
1004 preference 1
Ephone 5 Button 2 huntstop channel
1004
Ephone 4 is used first if available because it has a better preference. Preference 0 is

preferred over preference 1; the default is 0.
When the ephone-dn is being used on ephone 4, an incoming call uses the
ephone-dn assigned to ephone 5.
A third call receives busy treatment if both ephone-dns are being used on
ephones 4 and 5.
The huntstop channel command allows only one call to go to the ephone-dn. The
second channel of the ephone-dn can be used for a consultative transfer, to place a
call on hold, or to place an outbound call.
Unlike a shared line appearance, if a call is placed on hold, only the original phone
is able to retrieve the call.
Example: Configuration for Two Ephone-
dns, One Number, Different Ephones
CMERouter(config-ephone-dn#number 1004
CMERouter(config-ephone-dn#preference 0
CMERouter(config-ephone-dn#huntstop channel
CMERouter(config-ephone-dn#number 1004
CMERouter(config-ephone-dn#preference 1
CMERouter(config-ephone-dn#huntstop channel
CMERouter(config-ephone#mac-address 000F.2470.F131
CMERouter(config-ephone#button 2:5
CMERouter(config-ephone#mac-address 000F.2470.FA5B
CMERouter(config-ephone#button 2:6
Overlay Ephone-dn
1101
1101 on Line 4 Button 4
1101 on Line 4 preference 0
no huntstop
1101
Button 4
preference 1
1101 on Line 4 huntstop
1101 on Line 4
Two or more ephone-dns are applied to the same ephone

line button.
1101
You can apply up to 25 ephone-dns per line button on Button 4 preference 0
the phone. no huntstop
All ephone-dns must be either single line or dual line.
1101
The ephone-dn used for overlay is usually applied to more Button 4
preference 1
than one phone. huntstop
This configuration supports up to 25 calls (depending on the
number of ephone-dns) to the same phone number that resides
on multiple ephones.
This ephone-dn type does not support call pickup. A call placed
on hold can be retrieved only by the phone that placed the call
on hold.
Example: Configuration for Overlay
Ephone-dn
CMERouter(config-ephone-dn)#no huntstop
CMERouter(config-ephone)#mac-address 000F.2470.FA31
CMERouter(config-ephone)#button 4o10,11
CMERouter(config-ephone)#button 4c10,11
Case Study: Overlay Sets
The ACME widget import company has four employees

that are assigned to answer three types of inbound
phone calls. The three types of calls are sales, support
and general calls. Each call type has a separate PSTN
phone number. The first two employees should be able to
answer sales calls and the last two employees should be
able to answer support calls. All four employees should
be able to answer general calls.
Case Study: Overlay Sets (Cont.)
Sales 1-General
Sales 2-General
Three phone numbers:

Support 1-General Sales
Support
Support 2-General General
Case Study: Overlay Sets (ephone-dns)
CMERouter(config-ephone-dn)#description Sales-Number
CMERouter(config-ephone-dn)#description Sales-Number
CMERouter(config-ephone-dn)#description Support-Number
CMERouter(config-ephone-dn)#description Support-Number
CMERouter(config-ephone-dn)#description General-Number
Case Study: Overlay Sets (ephone)
CMERouter(config-ephone)#description Sales1-General
CMERouter(config-ephone)#button 1o12,13,16,17,18,19
CMERouter(config-ephone)#description Sales2-General
CMERouter(config-ephone)#description Support1-General
CMERouter(config-ephone)#description Support2-General
CMERouter(config-ephone)#mac-address 000F.2460.b2E4
Summary
Ephone-dns and ephones are two key components of the Cisco Unified
Communications Manager Express system.
An ephone-dn is a single instance of an extension (directory) number.
An ephone is a single instance of the configuration of the physical
instrument.
There are different types of ephone-dns:
– Single-line ephone-dn
– Dual-line ephone-dn
– Primary and secondary extension on one ephone-dn
– Shared ephone-dn
– Multiple ephone-dns on one ephone
– Multiple ephone-dns on different ephones
– Overlay ephone-dn

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Cisco Unified Communications

Ephones and ephone-dns are modular Cisco IOS Software

one call at a time. Ephone-dn

Creates an extension (ephone-dn) for a Cisco IP phone line, an

Associates a directory number with the ephone-dn instance

Assigns a primary extension number to an ephone-dn

This command sets the maximum definable number of ephone-dns

This command sets the maximum definable number of ephones that

Creates an ephone instance and enters ephone subconfiguration

Sets the ephone to have either a Cisco Unified IP Phone 794X or

Four ephones defined

Two physical phones, four dual-line ephone-dns

Shared single- or dual- 1006 1006

One Channel 1001

The ephone-dn creates one virtual voice port.

The ephone-dn creates one virtual voice port.

This ephone-dn type has a primary number and a secondary number.

1007 on Line 1 Button 1 1007

The same ephone-dn is applied to two different ephones. 1100

Both phones ring when a call arrives at the

Multiple ephone-dns on different

– This is not a shared line.

Sets the ephone-dn preference order

Discontinues the call hunting behavior for an extension (ephone-dn)

If the ephone-dn assigned to line button 1 is available, it is used first to set up an

Ephone 4 is used first if available because it has a better preference. Preference 0 is

Two or more ephone-dns are applied to the same ephone

The ACME widget import company has four employees

Three phone numbers:

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