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    Mercury IT Survey

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    Ahmed Mahmoud
    The document is an internal customer satisfaction survey from an IT division that aims to collect feedback on the services provided. It lists various IT services and asks employees to rate their satisfaction with each on aspects like quality, awareness, availability, and responsiveness on a scale of 0 to 10. For each service, employees are also asked to indicate how frequently they use it. The survey is conducted anonymously by an external organization to obtain honest feedback that can help the IT division improve its services.

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    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd

    Mercury IT Survey

    Uploaded by

    Ahmed Mahmoud
    29 views4 pages
    The document is an internal customer satisfaction survey from an IT division that aims to collect feedback on the services provided. It lists various IT services and asks employees to rate their satisfaction with each on aspects like quality, awareness, availability, and responsiveness on a scale of 0 to 10. For each service, employees are also asked to indicate how frequently they use it. The survey is conducted anonymously by an external organization to obtain honest feedback that can help the IT division improve its services.

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    The document is an internal customer satisfaction survey from an IT division that aims to collect feedback on the services provided. It lists various IT services and asks employees to rate their satisfaction with each on aspects like quality, awareness, availability, and responsiveness on a scale of 0 to 10. For each service, employees are also asked to indicate how frequently they use it. The survey is conducted anonymously by an external organization to obtain honest feedback that can help the IT division improve its services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    29 views4 pages

    Mercury IT Survey

    Uploaded by

    Ahmed Mahmoud
    The document is an internal customer satisfaction survey from an IT division that aims to collect feedback on the services provided. It lists various IT services and asks employees to rate their satisfaction with each on aspects like quality, awareness, availability, and responsiveness on a scale of 0 to 10. For each service, employees are also asked to indicate how frequently they use it. The survey is conducted anonymously by an external organization to obtain honest feedback that can help the IT division improve its services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
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    Internal customer satisfaction survey Of IT Division services

    Dear employee, The following survey is designated to give us a feed back regarding your satisfaction of the variety of services you receive from the IT division. In the following questionnaire you will find a list of the main services provided by the IT division and a collection of measures reflecting different aspects of the service level. You are asked to grade your satisfaction in each cell according to the following scale: 0 1 2 3 4 5 6 7 8 9 10
    Completely Satisfied

    Dont Completely Know Dissatisfied

    For each service you evaluate, please indicate the frequency with which you use that service, as follows: [0] Dont use the service, [1] Seldom, [2] Once a month, [3] Once a week, [4] Twice or more a week, Please note its not mandatory to answer for all the services. Evaluate the services according to your personal experience. Your true and honest answers are important to us and will enable us to improve. For confidentiality and anonymity of the respondents, the survey is conducted and analyzed by an external body (Gauss Institute and Tmurot). The information you are asked to fill is for statistical analysis only. We appreciate and thank you for your cooperation

    Region: Location: Department:


    Parameter
    Frequency of use Quality of the solution Service awareness (Courtesy, attentiveness, openness)

    Services Technology Service Center Handling MIGS service requests Proactive services (communication, training, incident prevention) Infrastructure E-mail (Messaging) Internet & Data Network Telephony, cell phone & PDA QA & development labs (R&D Only) Applications End user & functional Support Design & development (quality of
    application)

    General Satisfaction Of the service

    Availability

    Responsiveness

    Flexibility (Response to unusual requests)

    Remarks

    Implementation & Training

    Strengths & Weaknesses


    2. What are the strengths of the IT organization, please choose two of the following characteristics:


    3.

    Availability Professionalism Responsiveness Flexibility Innovation Service Oriented Other __________________

    What are the weaknesses of the IT organization, please choose two of the following haracteristics:


    General
    4.

    Availability Professionalism Responsiveness Flexibility Innovation Service Oriented Other __________________

    Is the quantity of IT Communications you receive regarding updates, incidents and maintenance: Not enough Reasonable Too Many Dont know

    5.

    We welcome any comments and ideas that can help us improve our services __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

    __________________________________________________________________

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