Jawal Al Rajhi

Your mobile Bank

Proud of our Values

Table of contents
Accounts 1 Set Account Nickname 2 Account Summary 3 Balance Inquiry 4 Mini Statement 5 Stop ATM Card Fund Transfer 6 Beneficiary List 7 Beneficiary Details 8 How to Add a Beneficiary 9 Fund Transfer 9-a Own Account Transfers 9-b Al Rajhi Transfers 9-c Local Transfers 9-d International Transfers 10 Transfer to Charity Accounts Bill Payments 11 Utility Bill List 12 Utility Bill Payment Credit Cards and ATM cards 13 Set Credit Card Nickname 14 Credit Card List 15 Credit Card Details 16 Credit Card Mini Statement 17 Card Advance Payment 18 Stop Credit Card 19 Credit Card Activation Notification Functions & Other Services 20 Exchange Rate 21 Change SMS Banking PIN

Introduction
Jawal Al Rajhi is an SMS based mobile service which allows you to perform banking transactions via SMS through your mobile phone. It also allows customers to obtain various notification alerts on predefined criteria on your account. You can register with Jawal Al Rajhi service from either Al Rajhi Bank website or through Al Rajhi Bank Phone Banking Service 800 124 6666. For more information about Jawal Al Rajhi, please visit www.alrajhibank.com.sa

Subscription
You can subscribe to Jawal Al Rajhi through Al Mubasher Retail Internet Banking Service or through Al Rajhi Bank Phone Banking Service. Prior to subscription to Jawal Al Rajhi you must ensure that you have provided your mobile phone number through Al Rajhi Bank ATM. To provide your mobile number in an Al Rajhi Bank ATM, please see the following steps:

Adding Mobile Number in ATM

You can perform the following steps to add your mobile number through any Al Rajhi Bank ATM Machine: 1. Insert your ATM card in the ATM machine 2. Select the preferred language 3. Provide your ATM PIN number 4. ATM main screen will appear indicating all options 5. Select Other Operations from the screen Change Pin Deposit Bill Payment Transfer Cash Withdrawal Balance Inquiry Mini Statement Other Operations

Adding Mobile Number in ATM

6. Select Mailing Address from the screen Mailing Address License Insurance Prepaid Card Return Gov. Services Inquiry IPO / Sell Shares Account Statement

7. 8.

The screen will show your current mobile number if it exists in the system, otherwise you will be requested to specify your mobile number The following screen will ask you to confirm your mobile number, upon your confirmation the mobile number will be stored in the system

Subscription through Al Mubasher Retail

To subscribe through Al Mubasher Retail you need to perform the following steps: 1. Open your Internet browser and type www.alrajhibank.com.sa in the address bar 2. Al Rajhi Bank website will appear, click the Al Mubasher Retail icon on the page 3. Al Mubasher Retail Internet Banking login page will appear 4. Click register appearing on the top right corner of the page 5. Retail Self registration module will appear 6. Enter your ATM Card number, ATM Password (PIN) and account number 7. Select Jawal Al Rajhi then click proceed 8. If your mobile number is available in the Al Rajhi Banks system then you will be allowed to carry on with the registration, otherwise you will see an error message and you will be required to add your mobile number in any Al Rajhi Bank ATM (See Adding Mobile Number in ATM)

Subscription through Al Mubasher Retail

9. Screen will display the SMS banking agreement, click accept to continue registering for SMS Banking 10. Screen will appear indicating your mobile number and acquire Jawal Al Rajhi PIN 11. Confirm the mobile number by marking the mobile number field check box, then specify the PIN you will use for your Jawal Al Rajhi transactions 12. Click proceed to confirm your registration to Jawal Al Rajhi 13. A confirmation page will appear indicating that you have registered successfully

Subscription through Phone Banking

To subscribe through Al Rajhi Bank Phone Banking service perform the following steps; 1. Dial 800 124 6666 2. Press 2 for English 3. Press 0 4. Press 3 for Jawal Al Rajhi Registration 5. If you agree with the terms and conditions Press 1 6. Enter your 16 digit ATM Card number 7. Enter your 4 digit ATM Pin 8. Enter the last 7 digits of your account number 9. Specify a 4 digit Jawal Al Rajhi password 10. Re-enter your 4 digit Jawal Al Rajhi password for confirmation 11. The system will read your mobile number that is stored with the bank 12. Press 1 to confirm, that, the mobile number is correct 13. You will hear a confirmation message indicating that you have successfully registered to Jawal Al Rajhi Service

Accounts
1. Set Account Nickname
Command Syntax How to use ACCNICKNAME [Command] [PIN] [Account Number] [Nickname] Type ACCNICKNAME Then space Type SMS pin code Then space Type account number Then space Type nickname Send message to 78887

Example

ACCNICKNAME 1234 500608011234567 myacc

Accounts
2. Account Summary
Command Syntax How to use ACSUM [Command] [PIN] Type ACSUM Then space Type SMS Pin Code Send message to 78887

Example

ACSUM 1234

Accounts
3. Balance Inquiry
Command Syntax How to use BAL [Command] [PIN] [Account Number / Nickname] Type BAL Then Space Type SMS Pin Code Then Space Type Account Number or Nickname Send message to 78887

Example

BAL 1234 500608011234567

Accounts
4. Mini Statement
Command Syntax How to use MINI [Command] [PIN] [Account Number / Nickname] Type MINI Then Space Type SMS Pin Code Then Space Type Account Number or Nickname Send message to 78887

Example

MINI 1234 500608011234567

Accounts
5. Stop ATM Card
Command Syntax How to use STOPATMCARD [Command] [PIN] [Account Number / Nickname] ???? Type STOPATMCARD Then Space Type SMS Pin Code Then Space Type account number or account nick name linked to the ATM card Send message to 78887

Example

Fund Transfer
6. Beneficiary List
Command Syntax How to use BENLIST [Command] [PIN] [Beneficiary Type*] [Account Number / Nickname] Type BENLIST Then Space Type SMS Pin Code Then Space Type (RAJ, LOC, INT)* Then Space Type Account Number or Nickname of the source account Send message to 78887

Example
*

BENLIST 1234 RAJ 500608011234567

Indicate the following codes for beneficiary type: INT International Beneficiary

RAJ Al Rajhi Bank Beneficiary LOC Local Bank Beneficiary

Fund Transfer
7. Beneficiary Details
Command Syntax BENDETAILS [Command] [PIN] [Beneficiary Type*] [Beneficiary Seq. Number] [Account Number / Nickname] How to use Type BENDETAILS Then Space Type SMS Pin Code Then Space Type (RAJ, LOC, INT) Then space Type Beneficiary sequence number Then Space Type Account Number or Nickname Send message to 78887

Example
*

BENDETAILS 1234 RAJ 2 500608011234567

Indicate the following codes for beneficiary type: INT International Beneficiary

RAJ Al Rajhi Bank Beneficiary LOC Local Bank Beneficiary

Fund Transfer
8. How to Add a Beneficiary
Command Syntax How to use ADDBENF [Command] [PIN] Type ADDBENF Then Space Type SMS Pin Code Send message to 78887

Example

ADDBENF 1234

Fund Transfer
9. Fund Transfer a. Funds Transfer between own accounts
Command Syntax OWNTRANSFER [Command] [PIN] [Account Number / Nickname] [Account Number / Nickname] [Amount] How to use Example Type OWNTRANSFER Then Space Type SMS Pin Code Then Space Type Account Number or Nickname of the source account Send message to 78887 Then Space Type Account Number or Nickname of the beneficiary account Then Space Type Amount to be transferred Send message to 78887

OWNTRANSFER 1234 500608011234567 500608017654321 250

Fund Transfer
9. Fund Transfer b. Funds Transfer between Al Rajhi Bank accounts
Command Syntax RAJTRANSFER [Command] [PIN] [Account Number / Nickname] [Beneficiary Seq. Number] [Amount] How to use Type RAJTRANSFER Then Space Type SMS Pin Code Then Space Type Account Number or Nickname of the source account Then Space Type Beneficiary sequence number in beneficiary list* Then Space Type Amount to be transferred Send message to 78887

Example

RAJTRANSFER 1234 500608011234567 1 250

* See beneficiary list

Fund Transfer
9. Fund Transfer c. Funds Transfer between Local Banks
Command Syntax OWNTRANSFER [Command] [PIN] [Account Number / Nickname] [Beneficiary Seq. Number] [Amount] How to use Type LOCTRANSFER Then Space Type SMS Pin Code Then Space Type Account Number or Nickname of the source account Then Space Type Beneficiary sequence number in beneficiary list* Then Space Type Amount to be transferred Send message to 78887

Example

LOCTRANSFER 1234 500608011234567 2 250

* See beneficiary list

Fund Transfer
9. Fund Transfer d. Funds Transfer between International Banks
Command Syntax INTTRANSFER [Command] [PIN] [Account Number / Nickname] [Beneficiary Seq. Number] [Amount] How to use Type INTTRANSFER Then Space Type SMS Pin Code Then Space Type Account Number or Nickname of the source account Then Space Type Beneficiary sequence number in beneficiary list* Then Space Type Amount to be transferred Send message to 78887

Example

INTTRANSFER 1234 500608011234567 3 250

* See beneficiary list

Fund Transfer
10. Charity Transfer
Command Syntax How to use CHRTRANSFER [Command] [PIN] [Account Number / Nickname] [Charity code*] [Amount] Type CHRTRANSFER Then Space Type SMS Pin Code Then Space Type Account Number or Nickname of the source account Then Space Type the charity code* Then Space Type Amount to be transferred Send message to 78887

Example

CHRTRANSFER 1234 500608011234567 2201 100

* Transfer to Charity Accounts

Bill Payments
11. Utility Bill List
Command Syntax How to use LISTBILLS [Command] [PIN] [Biller Code] Type LISTBILLS Then Space Type SMS Pin Code Then Space Type Biller Code Send message to 78887

Example

LISTBILLS 1234 001

* See index for Biller Codes

Bill Payments
12. Utility Bill Payment
Command Syntax PAYBILL [Command] [PIN] [Account Number / Nickname] [Biller Code] [Subscriber number] How to use Type PAYBILL Then Space Type SMS Pin Code Then Space Type Account number of Account Nickname from which you want to make the payment Then Space Type the Biller Code Then Space Type the Subscriber number Send message to 78887

Example

PAYBILL 1234 500608011234567 001 1234567

* See index for Biller Codes

Credit Cards
13. Set Credit Card Nickname
Command Syntax How to use CARDNICKNAME [Command] [PIN] [Card Number] [Nickname] Type CARDNICKNAME Then space Type SMS Pin Code Then Space Type Credit Card Number Then Space Type Credit Card Nickname Send message to 78887

Example

CARDNICKNAME 1234 4780500625251234 visacard

Credit Cards
14. Credit Card List
Command Syntax How to use CARDSUM [Command] [PIN] Type CARDSUM Then Space Type SMS Pin Code Send message to 78887

Example

CARDSUM 1234

Credit Cards
15. Credit Card Details
Command Syntax How to use CARDDETAILS [Command] [PIN] [Card Number / Nickname] Type CARDDETAILS Then Space Type SMS Pin Code Then Space Type Card Number or Nickname Send message to 78887

Example

CARDDETAILS 1234 4780500625251234

Credit Cards
16. Credit Card Mini Statement
Command Syntax How to use CARDMINI [Command] [PIN] [Card Number / Nickname] Type CARDMINI Then Space Type SMS Pin Code Then Space Type Card Number or Nickname Send message to 78887

Example

CARDMINI 1234 4780500625251234

Credit Cards
17. Card Advance Payment
Command Syntax CARDPAYMENT [Command] [PIN] [Account Number / Nickname] [Card Number / Nickname] [Amount] How to use Example Type CARDPAYMENT Then Space Type SMS Pin Code Then Space Type Account number or Nickname Type Space Type Credit Card Number or Nickname Then Space Type Payment Amount Send message to 78887

CARDPAYMENT 1234 500608011234567 4780500625251234 3000

Credit Cards
18. Stop Credit Card
Command Syntax How to use STOPCARD [Command] [PIN] [Card Number / Nickname] Type STOPCARD Then Space Type SMS Pin Code Then Space Type Card Number or Nickname Send message to 78887

Example

STOPCARD 1234 4780500625251234

Credit Cards
19. Card Activation
Command Syntax How to use ACTCARD [Command] [PIN] [Card Number] Type ACTCARD Then Space Type SMS Pin Code Then Space Type Card Number Send message to 78887

Example

ACTCARD 1234 4780500625251234

Other Services
20. Inquire Exchange Rate
Command Syntax How to use EXCHANGE [Command] [PIN] [Currency Code] * Type EXCHANGE Then Space Type SMS Pin Code Then Space Type Currency Code Send message to 78887 See Index for Currency Codes

Example

EXCHANGE 1234 USD

Notification Functions
21. Change SMS Banking PIN
Command Syntax How to use CHANGEPIN [Command] [PIN] [New PIN] [New PIN] Type CHANGEPIN Then Space Type existing SMS Pin Code Then Space Type new SMS Pin Code Then Space Type new SMS Pin Code again Send message to 78887

Example

CHANGEPIN 1234 9876 9876

Notification Functions
Jawal Al Rajhi offers you the facility to specify certain alerts on your accounts which will send a notification to you when ever your predefined criteria is met. In order to specify these alerts you need to Login to Al Mubasher Retail and click Jawal Al Rajhi link in the main menu. The screen will display the following alerts. You may choose to subscribe for any of these alerts that you require. You must define alert criteria for every alert you have selected. Balance Upper Limit Balance Lower Limit Amount withdrawn above certain limit Amount deposited above certain limit Salary Notification Reactivate Blocked Account Prepaid Cards Transactions Standing Order Execution (2 Days before Execution) Reminder for ATM Card Expiry Reminder for Credit Card Expiry Credit Card Stopped Credit Card Limit Consumed Credit Card Activation Card Charged above Limit Civilian ID Expiry Notification

INDEX Charities Codes

Charity Name King Faisal Specialist Hospital Prince Salman charity housing project Al Madinah Holy Quran Organization Marriage & family care charity in ALmadinah Saudi Cancer Society Tabouk Holy Quran Organization Charity of Social Services in ALMadinah ALMunawarah National Charity Socity For Blood Disabled Children Association Orphans Care Charity Society Code 0101 0301 0605 0702 0804 0901 1001 1102 2201 1301

INDEX Bill Types

Code 001 002 003 004 005 006 007 009 010 011 012 013 014 015 016 018 Biller Name Saudi Telecom Saudi Electric Company Tawnniya Marafiq Mobily Madina Municipality Home PC Initiative King Abdulaziz University Riyadh Municipality Sama Airlines SAMBA Credit Card Ministry of Commerce and Industry Bravo Water Bills Al Ahli Finance and Credit Cards American Express Card Code 019 020 021 024 025 027 028 029 030 031 032 034 037 039 042 045 Biller Name Jeddah Champer of Commerce & Ind. Department of Zakat and Income Tax Saudi Post Al Yusr Installment Co. Eastern Province Municipality Holy Makkah Municipality Municipality of Jeddah SABB Payment Services Customs SHB Credit Card SHOWTIME Mubasher Nesma Internet Awan for Market Data Communications & inf. Technology Saudi Arabian Agricultural Bank

INDEX Bill Types

Code 049 057 058 062 038 061 Biller Name Saudi Arabian Standards Organization Supreme Commission for Tourism Saudi Credit and Saving Bank Tabouk Municipality Saudi Net DSL Cards Hail Municipality

To pay a bill it has to be previously added to your profile The bill can be paid only when its due. Partial and advanced payment are not available

INDEX Currency Codes

Currency Name Afghanistan Afghani Algerian Dinar Australian Dollar Bahraini Dinar Bangladeshi Taka Brunei Dollar Canadian Dollar Egyptian Pound Euro Hong Kong Dollar Indian Rupee Indonesian Rupiah Iranian Riyal Iraqi Dinar Japanese Yen Jordanian Dinar Code AFA DZD AUD BHD BDT BND CAD EGP EUR HKD INR IDR IRR IQD JPY JOD Currency Name Kenyan Schilling Korean Won Kuwaiti Dinar Lebanese Pound Libyan Dinar Malaysian Ringgit Moroccan Dirham Nepalese Rupee New Zealand Dollar Nigerian Naira Omani Riyal Pakistan Rupee Philippine Peso Qatari Riyal Russian Ruble Code KES KRW KWD LBP LYD MYR MAD NPR NZD NGN OMR PKR PHP QAR RUB

INDEX Currency Codes

Currency Name Singapore Dollar Sri Lanka Rupee Sudanese Pound Swedish Krona Swiss Franc Syrian Pound Taiwan Dollar Thai Baht Tunisian Dinar Turkish Lira United Kingdom Pound U.A.E. Dirham US Dollar Code SGD LKR SDP SEK CHF SYP TWD THB TND TRY GBP AED USD

Tips
Nickname It is recommended to assign nicknames to your accounts and credit cards. This will benefit you while performing transactions as you will not have to write the complete 15 digit account number instead you will use your specified account nicknames. For example; Instead of writing the whole account number like 500608011234567 you can assign a nickname to the account like myac and type the nickname for performing transactions. Account Number Format Jawal Al Rajhi follows 15 digit account number format standard. If you are not aware of your 15 digit account number please see the following example. Branch Code 123 3 Digits Currency & Account Code 60801 5 Digits Account Number 1234567 7 Digits*

Tips
* If your account number is less than 7 digits, add zero(s) in the beginning of the account number. For example; if your branch number is 233 and account number is 5557/1 your account number will be written as 233 60801 0055571 Commands While writing the commands you can type the first few letters of the command that are unique and the system will accept the command as complete. For example: For ACCNICKNAME type ACCNICK similarly for INTTRANSFER type INTTRA. Case Sensitive You may write the commands in upper or lower case what ever is convenient. The system will identify your commands and respond accordingly. For example you may write ACSUM or acsum both commands are valid and will respond with your account summary.

Tips
Notification Alerts In order to specify notification alerts for your accounts you need to login to Al Mubasher Retail and indicate the notification criteria. More When ever the SMS response message is lengthy and unable to fit in one message it is automatically distributed into multiple messages. In such case the system sends the word MORE at the end of the message. To view the rest of the message you can reply and write the word MORE in the text. The response will bring the rest of the message contents. You can continue the same if you wish to receive further information. Service Availability Jawal Al Rajhi service is only available for STC subscribers. However Mobily subscribers will be able to register to the service but can only benefit from notification alerts. Help To obtain list of commands type Help and send message to 78887

800 124 6666 www.alrajhibank.com.sa