Assignment #2 - Persona Development and Positioning Map

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Assignment #2: Persona Development & Positioning Map

CLO’s & Grade Weighting


2. Research consumer behaviour, competition, and target markets to develop a value proposition of a
product or services that considers sustainability.

5. Manage customer interactions in a Customer Relationship Management tool in order to improve


company performance and client loyalty.

6. Identify opportunities and challenges associated with sustainable marketing business practices.

Assignment Value: 20% of total grade

Instructions
Congratulations! Your manager at M1 Consulting Inc. was so pleased with the analysis you
completed that they would like you to continue the project.

The format of your analysis can be one of three forms. It is your choice:

 Traditional report written in full paragraphs and sentences (no more than 5 pages)
 Video with references included (no longer than 10 minutes)
 Audio with accompanying notes and references (no longer than 10 minutes)

Use the same small company that you analyzed in your Business Strategy Evaluation case study
assignment.

You are expected to research this company, using at least 3 different resources. You will
include a list of these references at the conclusion of the document. These can include:

 The company’s website


 Other websites
 Books, journals, magazines, newspapers
 Interview with employees or other stakeholders
 Other reputable sources as found

Your manager has asked that this report focus on the customers of the company you chose.
Your report should contain the following sections, at minimum:

1. A Title Page to include the name of the company, and your name, your instructor’s
name, and the date (not included in page count)

2. Segmentation, approximately 1 page


Written or described in complete paragraph format, a description of at least 2 of this
company’s target market segments. Be sure to describe it in terms of:
 Geographics
 Demographics
 Psychographics
 Behaviouristics

3. Customer Behaviour, approximately 1 page


 Based on the specific nature of the product and/or service your chosen company
offers, develop a clear picture of your company’s customers. Focus on the internal
and external influences on them, and be sure to consider some combination of
psychological, socio-cultural, and situational influences.

4. Positioning, approximately ½ to 1 page


 Based on your segmentation of this company’s market in #2 above, build a profile
(or persona) for one typical customer of their product or service. This profile should
include all relevant segmentation variables as outlined in the course, and should give
actual personality to the person. (e.g. Alice is a 42 year-old mother of 2…..and then
describe Alice using the highlights of the segmentation analysis….)
 Create a positioning (or perceptual) map for this product/service. Be sure to select
the appropriate x and y axes, all relevant competitors, and position the offering
accordingly. The MS-Word Table function will be helpful here. Describe the key
parts of the map in a few lines.

5. Recommendations, approximately ½ to 1 page


 Based on what you have learned about this company through your analysis in both
Assignments #1 and #2, what are 3 marketing-related initiatives you would
recommend this company undertake in the future.
 Briefly explain ‘why’ for each (but you do not have to provide many details on ‘how’),
based on what you have learned about the company
 Ensure that each recommendation relates to one of the 4 P’s of the marketing mix

6. References/Bibliography – final page (not included in page count)


 List all references used, including publications and websites.

*Please Note: Please cite any content that is not your own creation. It is expected that you will
use your own words, but even so, the ideas might have come from another source, so use
citations. Use a minimal number of direct quotes – only where necessary. If material is not
cited and is not original, it will be considered plagiarism. Please consult your professor if you
have any questions or concerns about this. **There is no required citation format required in
this course – use your own judgement and be consistent.**
 Use 12-point font, preferably Calibri or Arial. Emphasize the headings that label each
new section using Styles in the Home tab (when using Word). Include page numbers in
your report.
 Please see attached marking rubric.
 Submit through Blackboard (under Assessments tab in the course menu).
 DUE DATE: March 18th 2022.
Rubric
CATEGORY Exemplary Proficient Partially Incomplete Not Score
5 3-4 Proficient 1 Present or
13-15 10-12 2 3-6 Acceptable
7-9 0
Quality of Content
Depth and Breadth Clear evidence that Adequate evidence Little evidence that No evidence that Total Po
of Research multiple and that sources of sources of research sources of research /5
appropriate research were used were used in the were used in the
sources of research in the creation of creation of this creation of this
information were this project. project. project.
used in this project.
Application of Application of Some application of Application of Total Po
Application of course topics and course topics and course topics and course topics and /15
Content research used research evident research are research are not
throughout the throughout most of evident. Some evident.
project. All the project. Most information is Information is
information is information is confusing or confusing or
clear, appropriate clear, appropriate incorrect. incorrect.
and correct. and correct.
Grand Total Comments: Total Possible
/20

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