NETACAD FAQ
Top 10 things about netacad requirement.
1. Email address on DC must be the netacad email.
2. Only 1 account per student is allowed.
3. There is no way of merging multiple accounts.
4. Assessments only active during their exam schedule.
5. There is a max number of attempts per assessment.
6. Course feedback only has 2 max attempts on all same
courses across different instances.
7. Need to take course feedback to open final exam.
8. Only 1 attempt on most assessments.
9. Failure to take the assessments during their exam
schedule will make the course incomplete.
a. For onterm courses, this will change grade to
"waiting for netacad"
b. For ic netacad courses, this will change grade to
"Failed"
10. Any form of cheating is not tolerated at any level.
Learn more on www.netacad.com
NETACAD FAQ
How do i create an account?
Answer
Register on this site:
https://id.cisco.com/signin/register
Learn more on www.netacad.com
NETACAD FAQ
Which email do I use when
creating an account?
Answer
Use the same email address set on your
Discipulus account.
Learn more on www.netacad.com
NETACAD FAQ
I forgot my password, how
do I login?
Answer
Use this link:
https://id.cisco.com/signin/forgot-password
make sure to use the Send Email option.
Learn more on www.netacad.com
NETACAD FAQ
I am currently enrolled on a course
with netacad requirement, but no
netacad course on my account.
Answer
Onterm netacad courses are being imported on a
semi-weekly basis.
If you have just enrolled, wait a few days for your
account entry to be imported.
Check your netacad account from time to time.
Learn more on www.netacad.com
NETACAD FAQ
My account activation link
got expired.
Answer
Use this link:
https://www.netacad.com/portal/user/activate
Type in your email address then press send.
Follow the instructions sent on your email.
Learn more on www.netacad.com
NETACAD FAQ
I don't receive netacad /
cisco notifications
Answer
1. Make sure the email set on your DC is your
netacad email.
2. Make sure your email is not full.
3. Check spam folder.
Learn more on www.netacad.com
NETACAD FAQ
I paid IC Netacad but it did
not display on my account.
Answer
1. Make sure you have filed using the "IC Netacad
Completion"
2. Wait 1st Day Next Month
3. Open your netacad account and answer all
assessments in all your ic netacad courses.
Learn more on www.netacad.com
NETACAD FAQ
I have activated my account
but can't login.
Answer
Use this link:
https://www.netacad.com/portal/self-enroll/m/1358126
Enter your account details, then login your account.
Learn more on www.netacad.com
NETACAD FAQ
Course marked as "waiting
for netacad" became Failed.
Answer
Failure to complete the IC course within its schedule
will result in a grade of "F" in the discipulus at which
the student would need to re-enroll the whole course
thru Discipulus platform.
Learn more on www.netacad.com
NETACAD FAQ
I have created multiple accounts, how
to i delete the duplicates?
Answer
Refer to this link:
https://freenet.com.ng/how-to-delete-cisco-netacad-
account-close-account/
Learn more on www.netacad.com
NETACAD FAQ
I have multiple accounts, how to i
transfer or merge my accounts?
Answer
1. You cannot merge accounts.
2. You need to delete your duplicate accounts.
3. Courses inside the duplicate account will not be
counted towards positive crediting of your
netacad requirements of your courses.
Learn more on www.netacad.com
NETACAD FAQ
I have already completed the course,
but grades still not reflected.
Answer
Completion marking will take 2 to 3 days upon
course end.
Learn more on www.netacad.com
NETACAD FAQ
Course displays OPENEDG issue.
Unable to take assessment.
Answer
Contact services@openedg.org to resolve the issue.
Learn more on www.netacad.com
NETACAD FAQ
Assessment is not activated.
Answer
Assessments only active during their exam schedule.
Open the assessment during the displayed exam
schedule on the front page of the netacad course.
Learn more on www.netacad.com
NETACAD FAQ
I have "waiting for netacad"
status on my subject.
Answer
File IC Netacad Procedure:
1. Make sure DC email is set to netacad email.
2. Menu
a. -> Other Payments
b. -> IC Netacad Completion
c. -> Enter / Select course code / title
d. -> Submit
3. Wait 1st Day Next Month
4. Login to netacad (must use same email on DC)
5. Open ic netacad course
6. Answer all assessments
7. Wait till course ends
8. After 2 to 3 days grades will be reflected on DC
Learn more on www.netacad.com
