Qualification Pack

Broadband Technician
QP Code: TEL/Q0102

Version: 3.0

NSQF Level: 4

Telecom Sector Skill Council || 3rd Floor, Plot No 126, Sector - 44

Gurgaon - 122003

NSQC Approved || Telecom Sector Skill Council 1

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Contents
TEL/Q0102: Broadband Technician ...................................................................................................... 3
Brief Job Description ...................................................................................................................... 3
Applicable National Occupational Standards (NOS) ............................................................................. 3
Compulsory NOS ........................................................................................................................... 3
Qualification Pack (QP) Parameters .............................................................................................. 3
TEL/N0111: Lay cable/system wiring and install equipment at customer premises ............................. 5
TEL/N0112: Configure customer premises equipment and establish Broadband connectivity ........... 11
TEL/N0113: Troubleshoot and Rectify Faults ...................................................................................... 16
TEL/N9101: Organise Work and Resources as per Health and Safety Standards ............................... 21
TEL/N9102: Interact Effectively with Team Members and Customers ................................................ 28
DGT/VSQ/N0102: Employability Skills (60 Hours) ............................................................................... 33
Assessment Guidelines and Weightage ............................................................................................. 40
Assessment Guidelines ............................................................................................................... 40
Assessment Weightage ............................................................................................................... 41
Acronyms ........................................................................................................................................... 42
Glossary ............................................................................................................................................. 43

NSQC Approved || Telecom Sector Skill Council 2

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TEL/Q0102: Broadband Technician

Brief Job Description

The individual is responsible for installing, configuring and testing of CPE (modem, routers and switches)
for broadband access. The individual also establishes connectivity between CPE and end-user device (CPU,
Laptop, tablets, Smart/IP TV etc.) at customer premises and carries out basic trouble-shooting for
identifying, localizing and rectifying cable, connectivity and equipment fault in coordination with NOC.

Personal Attributes

An individual on this job must have good communication and interpersonal skills in addition to being a
team player, as the job requires coordination with technicians and interaction with customers. The
individual must have a technical bend of mind and the ability to work under pressure. The individual
should be proficient in regional language, have strong customer service focus, pleasant personality and
should be able to apply practical judgement to successfully perform the assigned responsibilities.

Applicable National Occupational Standards (NOS)

Compulsory NOS:

1. TEL/N0111: Lay cable/system wiring and install equipment at customer premises

2. TEL/N0112: Configure customer premises equipment and establish Broadband connectivity

3. TEL/N0113: Troubleshoot and Rectify Faults

4. TEL/N9101: Organise Work and Resources as per Health and Safety Standards

5. TEL/N9102: Interact Effectively with Team Members and Customers

6. DGT/VSQ/N0102: Employability Skills (60 Hours)

Qualification Pack (QP) Parameters

Sector Telecom

Sub-Sector Passive Infrastructure

Occupation Customer Service - Passive Infrastructure

Country India

NSQF Level 4

NSQC Approved || Telecom Sector Skill Council 3

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Aligned to NCO/ISCO/ISIC Code NCO-2015/3114.0804

12th Class
OR
Minimum Educational Qualification & 10th Class + I.T.I
Experience OR
Diploma (Science/Electronics/Telecom/IT and other
relevant fields)

Minimum Level of Education for Training

10th Class
in School

Pre-Requisite License or Training NA

Minimum Job Entry Age 17 Years

Last Reviewed On NA

Next Review Date 30/12/2024

NSQC Approval Date 30/12/2021

Version 3.0

Reference code on NQR 2021/TEL/TSSC/04899

NQR Version 3

NSQC Approved || Telecom Sector Skill Council 4

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TEL/N0111: Lay cable/system wiring and install equipment at customer

premises

Description

This OS unit describes the knowledge, understanding and skills required for an individual to lay down the
cable/system wiring and install equipment at customer premises.

Scope

The scope covers the following :

Prepare for wiring and equipment installation

Undertake wiring and install system hardware
Clean up worksite and complete documentation

Elements and Performance Criteria

Prepare for wiring and equipment installation

To be competent, the user/individual on the job must be able to:
PC1. collect work requirements, tools, equipment and materials required for installation
PC2. visit site/customer premises for installation
PC3. analyse installation environment and customer requirements to select the correct type of
cables and connectors
PC4. inspect indoor and outdoor cable route to ensure that the route is free of electrical hazards
PC5. verify that the cable running length is within the permissible limit to ensure continuity and
designed throughput
PC6. verify that the equipment installation location is near power point and has proper signal
coverage
Undertake wiring and install system hardware
To be competent, the user/individual on the job must be able to:
PC7. install structured wiring (interior and exterior) from PoP to customer premises
PC8. perform cable splicing and crimping wherever required
PC9. perform neat wiring and clipping within customer premises
PC10. use appropriate connectors and ensure that the cables are terminated properly
PC11. perform fault clearance
PC12. test the cable and joints for transmission loss and strength, re-terminate if loss exceeds
prescribed limits.
PC13. install equipment such as modem, router and/or switch
PC14. demonstrate and explain the use of equipment to customers
Install/replace UPS and check domestic power supply
To be competent, the user/individual on the job must be able to:
PC15. perform checks for voltage, current and earthing

NSQC Approved || Telecom Sector Skill Council 5

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PC16. perform checks for battery in case of a defective UPS

PC17. install/replace UPS as per manufacturer's instructions
PC18. route the power supply through the UPS
PC19. calculate equipment load and compare it with UPS rating
Clean up work site and complete documentation
To be competent, the user/individual on the job must be able to:
PC20. dispose of the installation waste properly and restore work site
PC21. record the details of installation, test results and update plans
PC22. complete all installation documents and get customer signoff

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. process of obtaining cables and equipment from company

KU2. different sizes and colors of wires
KU3. different types of cables (OFC, UTP, STP, Twisted Pair etc.) and connectors (RJ-45, RJ-11 etc.)
KU4. structured cabling norms (pertaining to laying the cables)
KU5. process of crimping, splicing of cables of various sizes and types
KU6. process of cable laying and connectorisation
KU7. process of accurately measuring distances using tapes and other measuring devices
KU8. selection of suitable installation location adhering to cabling norms and signal
KU9. usage of diagnostic equipment
KU10. usage of hand and power tools
KU11. escalation matrix for reporting identified incidents, troubles and/ or emergencies e.g. system
failures, fire and power failures
KU12. functioning of customer premise equipment(modem, routers, switches)
KU13. basic computer skills
KU14. risk and impact of not following defined procedures/work instructions issued as per SHE &
OSH guidelines
KU15. records to be maintained and implications of non-maintenance of the same
KU16. payment options and procedures

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and understand documents and other materials

GS2. interact respectfully with end users/customers
GS3. liaise with customers/vendors
GS4. communicate in the local language (preferable)
GS5. work in coordination with team

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GS6. work systematically with attention to detail and adherence to all safety requirements
GS7. maintain proper records as per given format

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Prepare for wiring and equipment installation 12 14 - 2

PC1. collect work requirements, tools,

equipment and materials required for 2 - - -
installation

PC2. visit site/customer premises for installation 1 - - -

PC3. analyse installation environment and

customer requirements to select the correct 3 4 - 1
type of cables and connectors

PC4. inspect indoor and outdoor cable route to

ensure that the route is free of electrical 2 3 - 1
hazards

PC5. verify that the cable running length is

within the permissible limit to ensure continuity 2 3 - -
and designed throughput

PC6. verify that the equipment installation

location is near power point and has proper 2 4 - -
signal coverage

Undertake wiring and install system hardware 13 21 - 5

PC7. install structured wiring (interior and

2 3 - 1
exterior) from PoP to customer premises

PC8. perform cable splicing and crimping

1 1 - -
wherever required

PC9. perform neat wiring and clipping within

1 2 - 1
customer premises

PC10. use appropriate connectors and ensure

2 3 - 1
that the cables are terminated properly

PC11. perform fault clearance 2 3 - -

PC12. test the cable and joints for transmission

loss and strength, re-terminate if loss exceeds 2 4 - 1
prescribed limits.

NSQC Approved || Telecom Sector Skill Council 8

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC13. install equipment such as modem, router

2 4 - 1
and/or switch

PC14. demonstrate and explain the use of

1 1 - -
equipment to customers

Install/replace UPS and check domestic power

9 9 - 3
supply

PC15. perform checks for voltage, current and

1 1 - -
earthing

PC16. perform checks for battery in case of a

2 2 - 1
defective UPS

PC17. install/replace UPS as per manufacturer's

2 2 - 1
instructions

PC18. route the power supply through the UPS 2 2 - 1

PC19. calculate equipment load and compare it

2 2 - -
with UPS rating

Clean up work site and complete documentation 6 6 - -

PC20. dispose of the installation waste properly

2 2 - -
and restore work site

PC21. record the details of installation, test

2 2 - -
results and update plans

PC22. complete all installation documents and

2 2 - -
get customer signoff

NOS Total 40 50 - 10

NSQC Approved || Telecom Sector Skill Council 9

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National Occupational Standards (NOS) Parameters

NOS Code TEL/N0111

NOS Name Lay cable/system wiring and install equipment at customer premises

Sector Telecom

Sub-Sector Passive Infrastructure

Occupation Customer Service - Passive Infrastructure

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date 30/12/2021

Next Review Date 30/12/2024

NSQC Clearance Date 30/12/2021

NSQC Approved || Telecom Sector Skill Council 10

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TEL/N0112: Configure customer premises equipment and establish

Broadband connectivity

Description

This OS unit describes the knowledge, understanding and skills required for an individual to configure CPE,
connect it with service provider gateway and end user device and then record configuration settings and
testing steps for the customer.

Scope

The scope covers the following :

Configure CPE
Establish broadband connectivity of CPE with service provider gateway and end user device
Record configuration setting and testing steps for customer

Elements and Performance Criteria

Configure CPE
To be competent, the user/individual on the job must be able to:
PC1. connect up laptop/PC, smart/ip TV and other customer device to the CPE and establish
connectivity
PC2. access Customer Premise Equipment (CPE) settings using default login credentials
PC3. configure CPE as per the base setting (ip, gateway, mask etc.)
Establish broadband connectivity of CPE with service provider gateway and end user device
To be competent, the user/individual on the job must be able to:
PC4. verify that all cables and connectors are plugged in properly
PC5. ping the service provider gateway
PC6. analyse test results for connectivity and throughput parameters
PC7. configure end user device to establish LAN /WiFi connectivity with CPE
PC8. ping CPE from end user device and analyse response
Record configuration setting and testing steps for customer
To be competent, the user/individual on the job must be able to:
PC9. record CPE configuration settings
PC10. record end user device configuration settings
PC11. record pinging procedure and expected result parameters
PC12. perform speed test and record the data throughputs and show customer that they are as per
committed plan
PC13. brief customer on basic trouble-shooting steps/self help

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

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KU1. risk and impact of not following defined procedures/work instructions issued as per SHE &
OSH guidelines
KU2. command line access and command prompts to execute basic commands
KU3. configuration settings of CPE (wired and wireless) and end user device
KU4. sourcing equipment and base configuration details
KU5. basic concepts of network topologies, broadband network elements, gateways, TCP/IP, IP
address, subnet masks, Ethernet address, MAC address, IPv4, IPv6
KU6. basic commands like ping & ipconfig and acceptable round-trip time for IP packets
KU7. connectivity options and methods for CPE & end user device
KU8. customer premise equipment
KU9. features and operating requirements of test equipment
KU10. how to test the speed of connection and to demonstrate same to customer
KU11. Level1 & 2 diagnostics
KU12. in-built diagnostics results for remedial action
KU13. escalation matrix for reporting identified incidents, troubles and/ or emergencies e.g. system
failures ,fire and power failures

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. interact courteously with customers

GS2. liaise with customers/vendors
GS3. work in coordination with team
GS4. communicate in the local language (preferable)
GS5. work systematically with attention to detail and adherence to all safety requirements
GS6. maintain proper records as per given format

NSQC Approved || Telecom Sector Skill Council 12

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Configure CPE 11 12 - 3

PC1. connect up laptop/PC, smart/ip TV and

other customer device to the CPE and establish 3 4 - 1
connectivity

PC2. access Customer Premise Equipment

4 4 - 1
(CPE) settings using default login credentials

PC3. configure CPE as per the base setting (ip,

4 4 - 1
gateway, mask etc.)

Establish broadband connectivity of CPE with

16 20 - 5
service provider gateway and end user device

PC4. verify that all cables and connectors are

3 4 - 1
plugged in properly

PC5. ping the service provider gateway 2 4 - 1

PC6. analyse test results for connectivity and

4 4 - 1
throughput parameters

PC7. configure end user device to establish LAN

4 4 - 1
/WiFi connectivity with CPE

PC8. ping CPE from end user device and

3 4 - 1
analyse response

Record configuration setting and testing steps for

13 18 - 2
customer

PC9. record CPE configuration settings 4 4 - -

PC10. record end user device configuration

3 4 - 1
settings

PC11. record pinging procedure and expected

2 4 - -
result parameters

PC12. perform speed test and record the data

throughputs and show customer that they are 2 3 - 1
as per committed plan

PC13. brief customer on basic trouble-shooting

2 3 - -
steps/self help

NSQC Approved || Telecom Sector Skill Council 13

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

NOS Total 40 50 - 10

NSQC Approved || Telecom Sector Skill Council 14

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National Occupational Standards (NOS) Parameters

NOS Code TEL/N0112

Configure customer premises equipment and establish Broadband

NOS Name
connectivity

Sector Telecom

Sub-Sector Passive Infrastructure

Occupation Customer Service - Passive Infrastructure

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date 30/12/2021

Next Review Date 30/12/2024

NSQC Clearance Date 30/12/2021

NSQC Approved || Telecom Sector Skill Council 15

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TEL/N0113: Troubleshoot and Rectify Faults

Description

This OS unit describes the knowledge, understanding and skills required for an individual to troubleshoot
and rectify cable, connectors, CPE and broadband service faults and then complete documentation and
clean up work site.

Scope

The scope covers the following :

Troubleshoot and rectify cable, connectors and CPE faults

Troubleshoot and repair clients' broadband service
Complete documentation and clean up work site

Elements and Performance Criteria

Troubleshoot and rectify cable, connectors and CPE faults

To be competent, the user/individual on the job must be able to:
PC1. identify cause of fault, No Service or service degradation
PC2. test cabling using signal level meters /OTDR
PC3. repair and replace faulty connectors / damaged cable
PC4. perform re-conectorization/crimping (of cable pairs with connector) or replace cable, if
required
PC5. connect CPE to laptop/CPU/portable device
PC6. access CPE through browser/software application and run diagnostic application
PC7. install CPE access software, if required
PC8. re-configure/reset the CPE to correct settings
Troubleshoot and repair clients' broadband service
To be competent, the user/individual on the job must be able to:
PC9. troubleshoot/repair problems between customer equipment and the optical node
PC10. troubleshoot problems for signal loss and interference
PC11. take readings at all splitter points and terminated ends to determine the signal loss and
continuity
PC12. perform network troubleshooting including ping test, trace routes and speed test
PC13. monitor, repair and record system, drop, and in-house signal leakage
Complete documentation and clean up work site
To be competent, the user/individual on the job must be able to:
PC14. record steps undertaken for fault localization/isolation
PC15. record repairs/replacements undertaken during fault rectification
PC16. restore any changes made to the worksite during fault repair to the client's satisfaction

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Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. basic concepts of transmission, broadcasting, switching and operation of telecommunication

systems
KU2. functioning of circuit boards and processors
KU3. types of cables and cable pairs
KU4. types of cable connectors
KU5. tools and equipment required for trouble-shooting cable and connector faults
KU6. crimping or soldering expertise
KU7. cable lengths required to achieve designed throughput
KU8. basics of EMI/EMC and preventive approach specific to modem
KU9. usage of test equipment
KU10. commands to reconfigure/rectify fault in CPE
KU11. correct commands and applications to reconfigure end user device
KU12. usage of laptop/portable device to connect to CPE and carry out fault diagnostics and repairs
KU13. how to interpret data on CPE interface accessed through laptop browser
KU14. how to interpret output of trouble shooting equipment/device
KU15. signal loss, attenuation and tiling
KU16. risk and impact of not following defined procedures/work instructions
KU17. escalation matrix for reporting identified incidents, troubles and/ or emergencies e.g. system
failures, fire and power failures

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. liaise with customers/vendors

GS2. work in coordination with team
GS3. maintain proper records as per given format
GS4. interact courteously with users/customers
GS5. communicate in the local language (preferable)
GS6. work systematically with attention to detail and adherence to all safety requirements
GS7. maintain proper records as per given format

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Troubleshoot and rectify cable, connectors and CPE

21 18 - 6
faults

PC1. identify cause of fault, No Service or service

2 2 - 1
degradation

PC2. test cabling using signal level meters /OTDR 2 2 - 1

PC3. repair and replace faulty connectors /

2 4 - -
damaged cable

PC4. perform re-conectorization/crimping (of cable

4 2 - 1
pairs with connector) or replace cable, if required

PC5. connect CPE to laptop/CPU/portable device 2 2 - 1

PC6. access CPE through browser/software

2 2 - 1
application and run diagnostic application

PC7. install CPE access software, if required 4 2 - -

PC8. re-configure/reset the CPE to correct settings 3 2 - 1

Troubleshoot and repair clients' broadband service 16 22 - 4

PC9. troubleshoot/repair problems between

4 4 - 1
customer equipment and the optical node

PC10. troubleshoot problems for signal loss and

4 4 - 1
interference

PC11. take readings at all splitter points and

terminated ends to determine the signal loss and 2 4 - -
continuity

PC12. perform network troubleshooting including

4 6 - 1
ping test, trace routes and speed test

PC13. monitor, repair and record system, drop,

2 4 - 1
and in-house signal leakage

Complete documentation and clean up work site 3 10 - -

PC14. record steps undertaken for fault

1 6 - -
localization/isolation

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC15. record repairs/replacements undertaken

1 2 - -
during fault rectification

PC16. restore any changes made to the worksite

1 2 - -
during fault repair to the client's satisfaction

NOS Total 40 50 - 10

NSQC Approved || Telecom Sector Skill Council 19

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National Occupational Standards (NOS) Parameters

NOS Code TEL/N0113

NOS Name Troubleshoot and Rectify Faults

Sector Telecom

Sub-Sector Passive Infrastructure

Occupation Customer Service - Passive Infrastructure

NSQF Level 4

Credits TBD

Version 2.0

Last Reviewed Date 30/12/2021

Next Review Date 30/12/2024

NSQC Clearance Date 30/12/2021

NSQC Approved || Telecom Sector Skill Council 20

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TEL/N9101: Organise Work and Resources as per Health and Safety

Standards

Description

This OS unit is about planning work and following sustainable as well as healthy practices for safety and
optimal use of resources.

Scope

The scope covers the following :

Perform work as per quality standards

Maintain safe, healthy and secure working environment
Conserve material/energy/electricity
Use effective waste management/recycling practices

Elements and Performance Criteria

Perform work as per quality standards

To be competent, the user/individual on the job must be able to:
PC1. keep workspace clean and tidy
PC2. perform individual role and responsibilities as per the job role while taking accountability for
the work
PC3. record/document tasks completed as per the requirements within specific timelines
PC4. implement schedules to ensure timely completion of tasks
PC5. identify the cause of a problem related to own work and validate it
PC6. analyse problems accurately and communicate different possible solutions to the problem
Maintain safe, healthy and secure working environment
To be competent, the user/individual on the job must be able to:
PC7. comply with organisation’s current health, safety, security policies and procedures
PC8. check for water spills in and around the work space and escalate these to the appropriate
authority
PC9. report any identified breaches in health, safety, and security policies and procedures to the
designated person
PC10. use safety materials such as goggles, gloves, ear plugs, caps, ESD pins, covers, shoes, etc.
PC11. avoid damage of components due to negligence in ESD procedures or any other loss due to
safety negligence
PC12. identify hazards such as illness, accidents, fires or any other natural calamity safely, as per
organisation's emergency procedures, within the limits of individual’s authority
PC13. participate regularly in fire drills or other safety related workshops organised by the
company
PC14. report any hazard outside the individual’s authority to the relevant person in line with
organisational procedures and warn others who may be affected

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PC15. maintain appropriate posture while sitting/standing for long hours

PC16. handle heavy and hazardous materials with care, while maintaining appropriate posture
PC17. sanitize workstation and equipment regularly
PC18. clean hands with soap, alcohol-based sanitizer regularly
PC19. avoid contact with anyone suffering from communicable diseases and take necessary
precautions
PC20. take safety precautions while travelling e.g. maintain 1m distance from others, sanitize
hands regularly, wear masks, etc.
PC21. report hygiene and sanitation issues to appropriate authority
PC22. follow recommended personal hygiene and sanitation practices, for example,
washing/sanitizing hands, covering face with a bent elbow while coughing/sneezing, using
PPE, etc.
Conserve material/energy/electricity
To be competent, the user/individual on the job must be able to:
PC23. optimize usage of material including water in various tasks/activities/processes
PC24. use resources such as water, electricity and others responsibly
PC25. carry out routine cleaning of tools, machine and equipment
PC26. optimize use of electricity/energy in various tasks/activities/processes
PC27. perform periodic checks of the functioning of the equipment/machine and rectify wherever
required
PC28. report malfunctioning and lapses in maintenance of equipment
PC29. use electrical equipment and appliances properly
Use effective waste management/recycling practices
To be competent, the user/individual on the job must be able to:
PC30. identify recyclable, non-recyclable and hazardous waste
PC31. deposit recyclable and reusable material at identified location
PC32. dispose non-recyclable and hazardous waste as per recommended processes

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. strategies pertinent to their field (such as internet searches, asking peers and managers,
enrolling for courses and certifications, etc.) that can be used to pursue an advancement in
their skills
KU2. key performance indicators for the new tasks
KU3. feedback processes and formats
KU4. timelines and goals as well as their relevance to work allocated
KU5. importance of quality and timely delivery of the product/service
KU6. escalation matrix and its importance, especially in case of emergencies
KU7. ways of time and cost management
KU8. rules/regulation for maintaining health and safety at workplace

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KU9. meaning of hazard, different types of health and safety hazards found in the workplace, risks
and threats based on the nature of work
KU10. relevant signage, warnings, labels or descriptions on equipment, etc. while carrying out work
activities
KU11. procedures to report breaches in health, safety and security
KU12. organisation's procedures for different emergency situations and the importance of following
the same
KU13. different methods of cleaning, disinfection, sterilization, and sanitization
KU14. significance of personal hygiene practice including hand hygiene
KU15. path of disease transmission
KU16. correct method of donning and doffing of PPE
KU17. ways of managing resources and material efficiently
KU18. common electrical problems and common practices of conserving electricity
KU19. categorization of waste into dry, wet, recyclable, non-recyclable and items of single-use
plastics and use of different colours of dustbins
KU20. organisation's procedures for minimizing waste
KU21. waste management and methods of waste disposal
KU22. common sources of pollution and ways to minimize it

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. improve and modify work practices

GS2. complete tasks efficiently and accurately within stipulated time
GS3. develop skills and mastery of the technologies prevalent in the industry
GS4. write in at least one language and complete written work with attention to detail
GS5. utilize time and manage workload efficiently
GS6. read and comprehend instructions and documents
GS7. accept feedback in a constructive way
GS8. seek clarifications from superior about the job requirement
GS9. read and comprehend statutory documents relevant to safety and hygiene
GS10. refer all anomalies to the concerned persons
GS11. analyze situations and make appropriate decisions
GS12. decide the most suitable course of action for completing the task within resources

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Perform work as per quality standards 4 9 - 2

PC1. keep workspace clean and tidy - 1 - -

PC2. perform individual role and responsibilities as

per the job role while taking accountability for the 1 1 - 1
work

PC3. record/document tasks completed as per the

- 1 - 1
requirements within specific timelines

PC4. implement schedules to ensure timely

- 2 - -
completion of tasks

PC5. identify the cause of a problem related to own

2 2 - -
work and validate it

PC6. analyse problems accurately and

communicate different possible solutions to the 1 2 - -
problem

Maintain safe, healthy and secure working

16 27 - 4
environment

PC7. comply with organisation’s current health,

1 1 - -
safety, security policies and procedures

PC8. check for water spills in and around the work

space and escalate these to the appropriate 1 2 - 1
authority

PC9. report any identified breaches in health,

safety, and security policies and procedures to the 1 2 - 1
designated person

PC10. use safety materials such as goggles, gloves,

1 2 - 1
ear plugs, caps, ESD pins, covers, shoes, etc.

PC11. avoid damage of components due to

negligence in ESD procedures or any other loss due 2 3 - 1
to safety negligence

PC12. identify hazards such as illness, accidents,

fires or any other natural calamity safely, as per
2 1 - -
organisation's emergency procedures, within the
limits of individual’s authority

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC13. participate regularly in fire drills or other

safety related workshops organised by the 1 3 - -
company

PC14. report any hazard outside the individual’s

authority to the relevant person in line with
1 3 - -
organisational procedures and warn others who
may be affected

PC15. maintain appropriate posture while

1 1 - -
sitting/standing for long hours

PC16. handle heavy and hazardous materials with

1 1 - -
care, while maintaining appropriate posture

PC17. sanitize workstation and equipment regularly 1 2 - -

PC18. clean hands with soap, alcohol-based

- 1 - -
sanitizer regularly

PC19. avoid contact with anyone suffering from

communicable diseases and take necessary - 1 - -
precautions

PC20. take safety precautions while travelling e.g.

maintain 1m distance from others, sanitize hands 1 2 - -
regularly, wear masks, etc.

PC21. report hygiene and sanitation issues to

1 1 - -
appropriate authority

PC22. follow recommended personal hygiene and

sanitation practices, for example,
1 1 - -
washing/sanitizing hands, covering face with a bent
elbow while coughing/sneezing, using PPE, etc.

Conserve material/energy/electricity 7 16 - 3

PC23. optimize usage of material including water in

1 2 - -
various tasks/activities/processes

PC24. use resources such as water, electricity and

1 2 - 1
others responsibly

PC25. carry out routine cleaning of tools, machine

1 2 - -
and equipment

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC26. optimize use of electricity/energy in various

1 3 - 1
tasks/activities/processes

PC27. perform periodic checks of the functioning of

the equipment/machine and rectify wherever 1 3 - 1
required

PC28. report malfunctioning and lapses in

1 2 - -
maintenance of equipment

PC29. use electrical equipment and appliances

1 2 - -
properly

Use effective waste management/recycling practices 3 8 - 1

PC30. identify recyclable, non-recyclable and

1 2 - 1
hazardous waste

PC31. deposit recyclable and reusable material at

1 3 - -
identified location

PC32. dispose non-recyclable and hazardous waste

1 3 - -
as per recommended processes

NOS Total 30 60 - 10

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National Occupational Standards (NOS) Parameters

NOS Code TEL/N9101

NOS Name Organise Work and Resources as per Health and Safety Standards

Sector Telecom

Sub-Sector Generic

Occupation Generic

NSQF Level 4

Credits TBD

Version 1.0

Last Reviewed Date 31/03/2022

Next Review Date 30/12/2024

NSQC Clearance Date 30/12/2021

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TEL/N9102: Interact Effectively with Team Members and Customers

Description

This OS unit is about interacting with superiors and colleagues as well as customers and other
stakeholders in own or other work groups within as well as outside the organisation.

Scope

The scope covers the following :

Interact effectively with superiors

Interact effectively with colleagues and customers
Respect differences of gender and ability

Elements and Performance Criteria

Interact effectively with superiors

To be competent, the user/individual on the job must be able to:
PC1. receive work requirements from superiors and customers and interpret them correctly
PC2. inform the supervisor and/or concerned person about any unforeseen disruptions or delays
PC3. participate in decision making by providing facts and figures, giving/accepting constructive
suggestions
PC4. rectify errors as per feedback and ensure the errors are not repeated
Interact effectively with colleagues and customers
To be competent, the user/individual on the job must be able to:
PC5. comply with organisation’s policies and procedures for working with team members
PC6. communicate professionally using appropriate mode of communication such as face-to-face,
telephonic and written
PC7. respond to queries and seek/provide clarifications if required
PC8. co-ordinate with team to integrate work as per requirements
PC9. resolve conflicts within the team/with customers to achieve smooth workflow
PC10. recognize emotions accurately in self and others to build good relationships
PC11. prioritize team and organization goals above personal goals
Respect differences of gender and ability
To be competent, the user/individual on the job must be able to:
PC12. maintain a conducive environment for all the genders at the workplace
PC13. encourage appropriate behavior and conduct with people across gender
PC14. assist team members with disability in overcoming any challenges faced in work
PC15. practice appropriate verbal and non-verbal communication while interacting with People with
Disability (PwD)
PC16. ensure equal participation of the people across genders in discussions

Knowledge and Understanding (KU)

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The individual on the job needs to know and understand:

KU1. organisation's policies on dress code, workplace timings, workplace behaviour, performance
management, incentives, delivery standards, information security, etc.
KU2. organisation's hierarchy and escalation matrix
KU3. importance of establishing good working relationships with colleagues and superiors
KU4. importance of helping colleagues with problems, in order to meet quality and time standards
as a team
KU5. different means and methods of communication
KU6. different types of information that colleagues might need and the importance of providing
this information in an appropriate manner
KU7. organisation's policies and procedures for working with colleagues and superiors
KU8. importance of understanding consequences of gender biased behaviour
KU9. gender based concepts, issues and legislation
KU10. organisation standards and guidelines to be followed for PwD and knowledge about laws,
acts and provisions defined for PwD by the statutory bodies and the right way to use them
including various medical conditions associated with PwD
KU11. health and safety requirements at workplace for PwD
KU12. process of recruiting people for a particular job profile w.r.t PwD and gender
KU13. various government/private schemes and benefits available for PwD and information about
various institutes working for PwD to enable in providing livelihood opportunities for PwD

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and comprehend forms, documents and records

GS2. read and write in English and/or local language
GS3. complete work with attention to detail
GS4. listen effectively and orally communicate information
GS5. work as per customer requirements
GS6. communicate with empathy across genders and PwD
GS7. improve and modify work practices
GS8. maintain positive and effective relationships with colleagues and customers
GS9. evaluate the possible solution(s) to the problem

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Interact effectively with superiors 7 15 - 2

PC1. receive work requirements from superiors

1 2 - -
and customers and interpret them correctly

PC2. inform the supervisor and/or concerned

person about any unforeseen disruptions or 2 4 - 1
delays

PC3. participate in decision making by providing

facts and figures, giving/accepting constructive 2 5 - 1
suggestions

PC4. rectify errors as per feedback and ensure

2 4 - -
the errors are not repeated

Interact effectively with colleagues and customers 7 26 - 4

PC5. comply with organisation’s policies and

1 2 - -
procedures for working with team members

PC6. communicate professionally using

appropriate mode of communication such as 2 4 - 1
face-to-face, telephonic and written

PC7. respond to queries and seek/provide

2 4 - 1
clarifications if required

PC8. co-ordinate with team to integrate work as

- 3 - -
per requirements

PC9. resolve conflicts within the team/with

1 5 - 1
customers to achieve smooth workflow

PC10. recognize emotions accurately in self and

1 4 - -
others to build good relationships

PC11. prioritize team and organization goals

- 4 - 1
above personal goals

Respect differences of gender and ability 11 24 - 4

PC12. maintain a conducive environment for all

2 5 - 1
the genders at the workplace

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC13. encourage appropriate behavior and

2 5 - 1
conduct with people across gender

PC14. assist team members with disability in

3 4 - 1
overcoming any challenges faced in work

PC15. practice appropriate verbal and non-verbal

communication while interacting with People 2 4 - 1
with Disability (PwD)

PC16. ensure equal participation of the people

2 6 - -
across genders in discussions

NOS Total 25 65 - 10

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National Occupational Standards (NOS) Parameters

NOS Code TEL/N9102

NOS Name Interact Effectively with Team Members and Customers

Sector Telecom

Sub-Sector Generic

Occupation Generic

NSQF Level 4

Credits TBD

Version 1.0

Last Reviewed Date 31/03/2022

Next Review Date 30/12/2024

NSQC Clearance Date 30/12/2021

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DGT/VSQ/N0102: Employability Skills (60 Hours)

Description

This unit is about employability skills, Constitutional values, becoming a professional in the 21st Century,
digital, financial, and legal literacy, diversity and Inclusion, English and communication skills, customer
service, entrepreneurship, and apprenticeship, getting ready for jobs and career development.

Scope

The scope covers the following :

Introduction to Employability Skills

Constitutional values - Citizenship
Becoming a Professional in the 21st Century
Basic English Skills
Career Development & Goal Setting
Communication Skills
Diversity & Inclusion
Financial and Legal Literacy
Essential Digital Skills
Entrepreneurship
Customer Service
Getting ready for Apprenticeship & Jobs

Elements and Performance Criteria

Introduction to Employability Skills

To be competent, the user/individual on the job must be able to:
PC1. identify employability skills required for jobs in various industries
PC2. identify and explore learning and employability portals
Constitutional values – Citizenship
To be competent, the user/individual on the job must be able to:
PC3. recognize the significance of constitutional values, including civic rights and duties,
citizenship, responsibility towards society etc. and personal values and ethics such as
honesty, integrity, caring and respecting others, etc.
PC4. follow environmentally sustainable practices
Becoming a Professional in the 21st Century
To be competent, the user/individual on the job must be able to:
PC5. recognize the significance of 21st Century Skills for employment
PC6. practice the 21st Century Skills such as Self-Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving, creative thinking, social and cultural
awareness, emotional awareness, learning to learn for continuous learning etc. in personal
and professional life
Basic English Skills
To be competent, the user/individual on the job must be able to:

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PC7. use basic English for everyday conversation in different contexts, in person and over the
telephone
PC8. read and understand routine information, notes, instructions, mails, letters etc. written in
English
PC9. write short messages, notes, letters, e-mails etc. in English
Career Development & Goal Setting
To be competent, the user/individual on the job must be able to:
PC10. understand the difference between job and career
PC11. prepare a career development plan with short- and long-term goals, based on aptitude
Communication Skills
To be competent, the user/individual on the job must be able to:
PC12. follow verbal and non-verbal communication etiquette and active listening techniques in
various settings
PC13. work collaboratively with others in a team
Diversity & Inclusion
To be competent, the user/individual on the job must be able to:
PC14. communicate and behave appropriately with all genders and PwD
PC15. escalate any issues related to sexual harassment at workplace according to POSH Act
Financial and Legal Literacy
To be competent, the user/individual on the job must be able to:
PC16. select financial institutions, products and services as per requirement
PC17. carry out offline and online financial transactions, safely and securely
PC18. identify common components of salary and compute income, expenses, taxes, investments
etc
PC19. identify relevant rights and laws and use legal aids to fight against legal exploitation
Essential Digital Skills
To be competent, the user/individual on the job must be able to:
PC20. operate digital devices and carry out basic internet operations securely and safely
PC21. use e- mail and social media platforms and virtual collaboration tools to work effectively
PC22. use basic features of word processor, spreadsheets, and presentations
Entrepreneurship
To be competent, the user/individual on the job must be able to:
PC23. identify different types of Entrepreneurship and Enterprises and assess opportunities for
potential business through research
PC24. develop a business plan and a work model, considering the 4Ps of Marketing Product, Price,
Place and Promotion
PC25. identify sources of funding, anticipate, and mitigate any financial/ legal hurdles for the
potential business opportunity
Customer Service
To be competent, the user/individual on the job must be able to:
PC26. identify different types of customers
PC27. identify and respond to customer requests and needs in a professional manner.

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PC28. follow appropriate hygiene and grooming standards

Getting ready for apprenticeship & Jobs
To be competent, the user/individual on the job must be able to:
PC29. create a professional Curriculum vitae (Résumé)
PC30. search for suitable jobs using reliable offline and online sources such as Employment
exchange, recruitment agencies, newspapers etc. and job portals, respectively
PC31. apply to identified job openings using offline /online methods as per requirement
PC32. answer questions politely, with clarity and confidence, during recruitment and selection
PC33. identify apprenticeship opportunities and register for it as per guidelines and requirements

Knowledge and Understanding (KU)

The individual on the job needs to know and understand:

KU1. need for employability skills and different learning and employability related portals
KU2. various constitutional and personal values
KU3. different environmentally sustainable practices and their importance
KU4. Twenty first (21st) century skills and their importance
KU5. how to use English language for effective verbal (face to face and telephonic) and written
communication in formal and informal set up
KU6. importance of career development and setting long- and short-term goals
KU7. about effective communication
KU8. POSH Act
KU9. Gender sensitivity and inclusivity
KU10. different types of financial institutes, products, and services
KU11. how to compute income and expenditure
KU12. importance of maintaining safety and security in offline and online financial transactions
KU13. different legal rights and laws
KU14. different types of digital devices and the procedure to operate them safely and securely
KU15. how to create and operate an e- mail account and use applications such as word processors,
spreadsheets etc.
KU16. how to identify business opportunities
KU17. types and needs of customers
KU18. how to apply for a job and prepare for an interview
KU19. apprenticeship scheme and the process of registering on apprenticeship portal

Generic Skills (GS)

User/individual on the job needs to know how to:

GS1. read and write different types of documents/instructions/correspondence

GS2. communicate effectively using appropriate language in formal and informal settings

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GS3. behave politely and appropriately with all

GS4. how to work in a virtual mode
GS5. perform calculations efficiently
GS6. solve problems effectively
GS7. pay attention to details
GS8. manage time efficiently
GS9. maintain hygiene and sanitization to avoid infection

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Assessment Criteria

Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Introduction to Employability Skills 1 1 - -

PC1. identify employability skills required for jobs

- - - -
in various industries

PC2. identify and explore learning and

- - - -
employability portals

Constitutional values – Citizenship 1 1 - -

PC3. recognize the significance of constitutional

values, including civic rights and duties,
citizenship, responsibility towards society etc. and - - - -
personal values and ethics such as honesty,
integrity, caring and respecting others, etc.

PC4. follow environmentally sustainable practices - - - -

Becoming a Professional in the 21st Century 2 4 - -

PC5. recognize the significance of 21st Century

- - - -
Skills for employment

PC6. practice the 21st Century Skills such as Self-

Awareness, Behaviour Skills, time management,
critical and adaptive thinking, problem-solving,
creative thinking, social and cultural awareness, - - - -
emotional awareness, learning to learn for
continuous learning etc. in personal and
professional life

Basic English Skills 2 3 - -

PC7. use basic English for everyday conversation

in different contexts, in person and over the - - - -
telephone

PC8. read and understand routine information,

notes, instructions, mails, letters etc. written in - - - -
English

PC9. write short messages, notes, letters, e-mails

- - - -
etc. in English

Career Development & Goal Setting 1 2 - -

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

PC10. understand the difference between job and

- - - -
career

PC11. prepare a career development plan with

- - - -
short- and long-term goals, based on aptitude

Communication Skills 2 2 - -

PC12. follow verbal and non-verbal

communication etiquette and active listening - - - -
techniques in various settings

PC13. work collaboratively with others in a team - - - -

Diversity & Inclusion 1 2 - -

PC14. communicate and behave appropriately

- - - -
with all genders and PwD

PC15. escalate any issues related to sexual

- - - -
harassment at workplace according to POSH Act

Financial and Legal Literacy 2 3 - -

PC16. select financial institutions, products and

- - - -
services as per requirement

PC17. carry out offline and online financial

- - - -
transactions, safely and securely

PC18. identify common components of salary and

compute income, expenses, taxes, investments - - - -
etc

PC19. identify relevant rights and laws and use

- - - -
legal aids to fight against legal exploitation

Essential Digital Skills 3 4 - -

PC20. operate digital devices and carry out basic

- - - -
internet operations securely and safely

PC21. use e- mail and social media platforms and

- - - -
virtual collaboration tools to work effectively

PC22. use basic features of word processor,

- - - -
spreadsheets, and presentations

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Theory Practical Project Viva

Assessment Criteria for Outcomes
Marks Marks Marks Marks

Entrepreneurship 2 3 - -

PC23. identify different types of Entrepreneurship

and Enterprises and assess opportunities for - - - -
potential business through research

PC24. develop a business plan and a work model,

considering the 4Ps of Marketing Product, Price, - - - -
Place and Promotion

PC25. identify sources of funding, anticipate, and

mitigate any financial/ legal hurdles for the - - - -
potential business opportunity

Customer Service 1 2 - -

PC26. identify different types of customers - - - -

PC27. identify and respond to customer requests

- - - -
and needs in a professional manner.

PC28. follow appropriate hygiene and grooming

- - - -
standards

Getting ready for apprenticeship & Jobs 2 3 - -

PC29. create a professional Curriculum vitae

- - - -
(Résumé)

PC30. search for suitable jobs using reliable offline

and online sources such as Employment
- - - -
exchange, recruitment agencies, newspapers etc.
and job portals, respectively

PC31. apply to identified job openings using offline

- - - -
/online methods as per requirement

PC32. answer questions politely, with clarity and

- - - -
confidence, during recruitment and selection

PC33. identify apprenticeship opportunities and

- - - -
register for it as per guidelines and requirements

NOS Total 20 30 - -

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National Occupational Standards (NOS) Parameters

NOS Code DGT/VSQ/N0102

NOS Name Employability Skills (60 Hours)

Sector Cross Sectoral

Sub-Sector Professional Skills

Occupation Employability

NSQF Level 4

Credits TBD

Version 1.0

Last Reviewed Date NA

Next Review Date 29/09/2025

NSQC Clearance Date 29/09/2022

Assessment Guidelines and Assessment Weightage

Assessment Guidelines

1. Criteria for assessment for each Qualification Pack will be created by the Sector Skill Council. Each
Element/ Performance Criteria (PC) will be assigned marks proportional to its importance in NOS. SSC will
also lay down proportion of marks for Theory and Skills Practical for each Element/ PC.

2. The assessment for the theory part will be based on knowledge bank of questions created by the SSC.

3. Assessment will be conducted for all compulsory NOS, and where applicable, on the selected
elective/option NOS/set of NOS.

4. Individual assessment agencies will create unique question papers for theory part for each candidate at
each examination/training center (as per assessment criteria below).

5. Individual assessment agencies will create unique evaluations for skill practical for every student at
each examination/ training center based on these criteria.

6. To pass the Qualification Pack assessment, every trainee should score the Recommended Pass %
aggregate for the QP.

7. In case of unsuccessful completion, the trainee may seek reassessment on the Qualification Pack.

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Minimum Aggregate Passing % at QP Level : 70

(Please note: Every Trainee should score a minimum aggregate passing percentage as specified above, to
successfully clear the Qualification Pack assessment.)

Assessment Weightage

Compulsory NOS

National Occupational Theory Practical Project Viva Total

Weightage
Standards Marks Marks Marks Marks Marks

TEL/N0111.Lay cable/system
wiring and install equipment at 40 50 0 10 100 20
customer premises

TEL/N0112.Configure customer
premises equipment and
40 50 - 10 100 20
establish Broadband
connectivity

TEL/N0113.Troubleshoot and
40 50 0 10 100 20
Rectify Faults

TEL/N9101.Organise Work and

Resources as per Health and 30 60 - 10 100 15
Safety Standards

TEL/N9102.Interact Effectively
with Team Members and 25 65 - 10 100 15
Customers

DGT/VSQ/N0102.Employability
20 30 - - 50 10
Skills (60 Hours)

Total 195 305 - 50 550 100

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Acronyms

NOS National Occupational Standard(s)

NSQF National Skills Qualifications Framework

QP Qualifications Pack

TVET Technical and Vocational Education and Training

CPE Customer Premise Equipment

IPv4 Internet Protocol version 4

IPv6 Internet Protocol version 6

Modem Modulator/Demodulator

CPU Central Processing Unit

PoP Point of Presence

OHS Organizational Health & Safety

EMI Electro Magnetic Interference

EMC Electro Magnetic Compatibility

JB Junction Box

SHE Safety Health & Environment

OHS Operational Health & Safety

OFC Optical Fiber Cable

STP Shielded Twisted Pair

UTP Un-Shielded Twisted Pair

MAC Media Access Control

IP Internet Protocol

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Glossary

Sector is a conglomeration of different business operations having

similar business and interests. It may also be defined as a distinct subset
Sector
of the economy whose components share similar characteristics and
interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components.

Occupation is a set of job roles, which perform similar/ related set of

Occupation
functions in an industry.

Job role defines a unique set of functions that together form a unique
Job role
employment opportunity in an organisation.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
Occupational
Knowledge and Understanding (KU) they need to meet that standard
Standards (OS)
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

Performance Criteria Performance Criteria (PC) are statements that together specify the
(PC) standard of performance required when carrying out a task.

National
NOS are occupational standards which apply uniquely in the Indian
Occupational
context.
Standards (NOS)

QP comprises the set of OS, together with the educational, training and
Qualifications Pack
other criteria required to perform a job role. A QP is assigned a unique
(QP)
qualifications pack code.

Unit code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’

Unit title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Scope is a set of statements specifying the range of variables that an

Scope individual may have to deal with in carrying out the function which have
a critical impact on quality of performance required.

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Knowledge and Understanding (KU) are statements which together

Knowledge and specify the technical, generic, professional and organisational specific
Understanding (KU) knowledge that an individual needs in order to perform to the required
standard.

Organisational context includes the way the organisation is structured

Organisational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core skills or Generic Skills (GS) are a group of skills that are the key to
learning and working in today’s world. These skills are typically needed
Core Skills/ Generic
in any work environment in today’s world. These skills are typically
Skills (GS)
needed in any work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.

Electives are NOS/set of NOS that are identified by the sector as

contributive to specialization in a job role. There may be multiple
Electives
electives within a QP for each specialized job role. Trainees must select
at least one elective for the successful completion of a QP with Electives.

Options are NOS/set of NOS that are identified by the sector as

Options additional skills. There may be multiple options within a QP. It is not
mandatory to select any of the options to complete a QP with Options.

Sector is a conglomeration of different business operations having

similar businesses and interests. It may also be defined as a distinct
Sector
subset of the economy whose components share similar characteristics
and interests.

Sub-sector is derived from a further breakdown based on the

Sub-sector
characteristics and interests of its components

Occupation is a set of job roles, which perform similar/related set of

Occupation
functions in an industry.

Function is an activity necessary for achieving the key purpose of the

sector, occupation, or area of work, which can be carried out by a person
Function
or a group of persons. Functions are identified through functional
analysis and form the basis of OS.

Job role defines a unique set of functions that together form a unique
Job Role
employment opportunity in an organization.

OS specify the standards of performance an individual must achieve

when carrying out a function in the workplace, together with the
OS knowledge and understanding they need to meet that standard
consistently. Occupational Standards are applicable both in the Indian
and global contexts.

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Performance Criteria are statements that together specify the standard

Performance Criteria
of performance required when carrying out a task.

NOS are Occupational Standards which apply uniquely in the Indian

NOS
context.

Qualifications Pack Qualifications Pack Code is a unique reference code that identifies a
Code qualifications pack.

Qualifications Pack comprises the set of OS, together with the

Qualifications Pack educational, training and other criteria required to perform a job role. A
qualifications Pack is assigned a unique qualification pack code.

Unit Code is a unique identifier for an Occupational Standard, which is

Unit Code
denoted by an ‘N’.

Unit Title gives a clear overall statement about what the incumbent
Unit Title
should be able to do.

Description gives a short summary of the unit content. This would be

Description helpful to anyone searching on a database to verify that this is the
appropriate OS they are looking for.

Knowledge and Understanding are statements which together specify

Knowledge and the technical, generic, professional and organizational specific
Understanding knowledge that an individual needs in order to perform to the required
standard.

Organizational Context includes the way the organization is structured

Organizational
and how it operates, including the extent of operative knowledge
Context
managers have of their relevant areas of responsibility.

Technical Knowledge is the specific knowledge needed to accomplish

Technical Knowledge
specific designated responsibilities.

Core Skills or Generic Skills are a group of skills that are key to learning
'Core Skills or and working in today''s world. These skills are typically needed in any
Generic Skills work environment. In the context of the OS, these include
communication related skills that are applicable to most job roles.'

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