PGVCL PROJECT REPORT MBA Project Report Prince Dudhatra
PGVCL PROJECT REPORT MBA Project Report Prince Dudhatra
PGVCL PROJECT REPORT MBA Project Report Prince Dudhatra
PROJECT REPORT PREPARED BY DUDHATRA KHODALAL CLASS S.Y.B.B.A. ROLL NO. 58 SEAT NO ............... ACADAMIC YEAR 2008-2009 GUIDED BY MS.ALPA JOSHI SUBMITTED TO : pgvcl COLLEGE SCIENCE & MGT. : SHREE GYANYAGNA COLLEGE OF
PREFACE
As per the syllabus of S.Y.B.B.A. prescribe by SAURASTRA UNIVERSITY in Bachelor of Business Administration course industrial training must be conducted for all the students of s.y.b.b.a. SAURASTRA UNIVERSITY has incorporated visited in BBA course which provides a golden opportunity to the students to understand. I am a student of this course got valuable knowledge of the theories which help me a lot to develop and to become to become adroit. In my case I underwent training at Paschim Gujarat Vij Company Limited the topic covered by me is in all sector account sector, human resource sector and technical sector
ACKNOWLEDGEMENT
This report is a result of training taken by me at paschim Gujarat Vij Company limited I am conscious of my gratitude to many people who have extended their help and inspiration during my project development. I am grateful to Saurashtra University for putting on industrial visit in our syiiabus and for giving an opportunity to visit it. I am also thankful to my principal DR. KAVITA SOOD and MS. ALPA JOSHI and who have shown willingness to import training to the students are co-operative and helpful. This report would not have been possible without the help of cooperative staff of paschim Gujarat Vij Company limited. I am very thankful to all the staff of PGVCL.
DECLARATION
I undersigned DUDHATRA KHODALAL B. the student of gyanyagna college of science and management Rajkot. Solemnly declare the project submitted hear under is prepared by me and with my own efforts and guidance of faculty of pro, ALPA JOSHI. This work has not been submitted to any other university for any other examination.
Signature.............................
INDEX
SR.NO PRTICULER
PAGE NO.
General information
7 20 28 40
Company map
Personnel department
49 55 58 60 65 68 69 71 73
Different project
S.W.O.T. analysis
Consumers grievances
10
11
Conclusion
12
Suggestion
13
Bibliography
11
Board of Director
12
15
16
17
Organisation structure
18
Total sub divisions : 197 Total employees : 11697 (as 04/11/2008) Total assessment of PGVCL for the year 2007-08 : 4015.80 chores Total assessment of PGVCL up to sept-08 : 2470.32 corers.
AS I take training in the corporate office Rajkot. ADDRESS : Paschim Gujarat vij company limited Corporate office Nana mauve main road. Lakhminagar Rajkot. PHONE NO. : 0281-2380425/2380427 FAX E-mail : 0281-2380428 : acuwzr@gebmain.com
CHIRMEN : Mr.A.M.OHEBOR CE&CVO OF PGVCL OFFICE RAJKOT. AREA : for consumer of Rajkot city, Rajkot rural, Jamnagar, Junagadh, & Porbander circle.
BORD OF DIRECTORE
Information regarding Important Circulars, Advertisements, Achievements, Board Meeting Resolutions etc. Are available on the companys website www.pgvcl.com . Sample page of the website is shown below.
So it is very helpful to know about any information of the related company they had put all the information in their website. Anybody can easily open the website and take information.
ORGANISATION STRUCTURE
TECHNICAL DEPARTMENT
Additional chief engineer
Executive engineer
Deputy engineer
Line engineer
Line men
Assistant linemen
Helper
ACCOUNT DEPARTMENT
Control of a/c Deputy Chief A/c officer A/c officer Superintendent of a/c
BILLING DEPARTMENT
Senior assistant Junior assistant Cash collector
COMPANY MAP
RAJKOT CRICLE
JAMNAGAR CRICLE
BHUJ CRICLE
BHAVNAGAR CIRCLE
PORBANDAR CRICLE
AMERELI CRICLE
PERSONNEL MANAGEMENT
INDEX
SR.NO PARTICULER PAGE
NO. 1 2 3 4 5 6 7 8 9 10 11 introduction Organisation structure Time keeping system Recruitment Selection Induction Training and development Promotion transfer Employee benefit & services Wages & salary Guide line for employee 29 30 31 32 33 34 35 36 37 38 39
INTRODUCTION
Personnel management is the management of the people at work. Personnel management is a function of the general management with the objective of ensuring that every employee makes his fullest contribution to the achievement of the objective of business. Human resources are the greatest assets of any business enterprises. The workers are the heart of the organisation. It is the manpower that operates the machines process the raw material into a finished product and makes it possible to sales in the market. According to DALE YODER personnel management effectively describe the process or planning and directing the application development and utilisation of human resources in employment. In case of PGVCL.The personnel department is so much big because it is a service sector so there are no anymore department.
ORGANISATION STRUCTURE
General manager Additional general manager
Deputy General Manager Personnel office Assistant secretary Deputy supporter Senior assistant Junior assistant Dafter
In case of holiday in PGVCL there are 2,4 Saturday holiday as per government rules of PGVCL. And there are all government holiday is also there.
RECRUITMENT
The recruitment process started with identification of vacancies to be filled up it is basically concerned with the identification of sources from where the personnel can be employed and motivating them to offer for the employment. According to EDWARD FLIPPO recruitment is both positive and negative activity. It is process of searching for prospective employees, stimulating and encouraging them to apply for job in an organisation. There are mainly two types of sources to do the recruitment
INTERNAL SOURCES EXTERNAL SOURCES IN case of PGVCL. Recruitment is done through internal sources such as when any vacancies, occur, existing, employees are given first preference they are promoted or transferred on the basis of merit seniorities of performances. The chance of new employee is not very high because most of their recruit is on seniorities base.
SELACTION
The selection procedure is a step by step programmed procedure from the reception of the application of the candidate to the final selection. hence it is a complex procedure it is a systematic process of selecting the right candidate and disqualifying the candidate which does not match with the companys criteria. the main objective of such procedure is that whether the applicant meets the required standard and qualification or not.
It is not a only step but it is a well programmed series of action which are useful for deciding the selection of a candidate. Here a selection are first required to face the preliminary interview and then the various type of the tests of the tests will be there and then the final selection will be so made the applicant if does not match with the criteria of the company he can be rejected also. In case of PGVCL there is not any particular process for selection but there are so many departments. So in every department there is a different process for selection in case of technical department there are only take test but in case of higher level post there is test personal interview is also.
INDUCTION
Induction is a technique by which a new employee is rehabilitated into enhanced surrounding and introduced to the practiced, policies and the objective of the organisation. In other words it is a welcoming process. The idea is to welcome a new comer make him\her fell at home and generate a feeling of belongingness, however its small but is meaningful and has significance as a part of total organisation. In case of PGVCL there is no any particular process so Firstly, information is given to newly appointed person to whom he has to given a report and the place of report. Secondly, the respective manager welcomes the employees. Thirdly, it gives overall information about the department in which he is designated.
Wages and salary are important point. Each and every employee gets his salary at the month .the salary is not given individually but it is transferred in their automatically In case of PGVCL there are good wages and salary I cannot get all the information about each and every persons salary but the overall information I get is that there are good wages and salary and it is in right time.
PAGE NO.
Introduction
41 42 43 45 46 48
What is service?
SAFETY TIPS
INTRODUCTION
The product is a bundle of all kinds of satisfaction of both materials and nonmaterial kinds. A product supplies two kinds of utility. 1. Economic. 2. Supplementary Utility. A product is all things offered to a market. Those things include physical objects, design, brand, package, label, price, service and satisfaction not only from physical product and services offered but also from ideas, personality and organization. In short, a product is the sum total of physical, economic, social and psychological benefits.
What is service
The action of helping someone working for someone, system supplying a public need and ready to assist someone when required From the above meaning as any meaning can be considered or is applicable for the service company, but the perfect meaning will be or can be the combination of all the meanings. PGVCL is perfectly with this meaning because it helps public by providing its facilities, by giving its facilities, by satisfying public needs, and also ready to assist them whenever required.
SAFETY TIPS
Do..... Do..... Do Install safety equipments for Earth leakage/Over load and Short circuit protection. Please see that wiring of your premises is done through licensed electrical contractor only as per rules. Follow up / observe all safety precautions to avoid electrical accidents. Use always ISI mark appliances, equipments, cables, wires, switches, protective devices etc. Make any construction by keeping clearance from electrical lines as prescribed in relevant act/ rules. Use proper capacity fuse wire and ensure healthy earthings at the your premises. in case of any fault / damage in our electrical lines / equipments, please inform local office immediately and dont touch any live part thereof. n case of electrical accident, turn off supply and remove person from circuit immediately. Immediately. Shift person to hospital and mean while give artificial respiration and primacy treatment. Advice kids for not to climb kites from electrical lines or supports in any circumstances and to fly kites in open area away from electric lines. Keep away yourself, kids & your animals from electrical lines, supports, stays etc. Please keep yourself away from making illegal connections by Langariya strictly. Use rubber hand glows while work with electrical circuits / equipments. Always keep fire extinguishers in order in residential complex / commercial complex / factories. Ensure that supply is turned off in case of repairing / replacing lamps or appliances. Use separate and insulated earth wire.
Keep plugs from away of childrens reach. Dont keep plugs open. Please connect all appliances / equipments by 3 pin plug sockets. Assume each circuit live until it is tested and confirmed that it is dead.
Donts.... Donts.... Donts Dont use water for extinguishing fires in the vicinity of live electrical wiring / apparatus. Dont touch person who is in contact with live circuit but immediately cut off supply of circuit. Dont touch any electrical wires / appliances with wet hands. Dont use fuse in neutral wire. Dont overload wires / appliances. Dont insert direct wires in plug but use appropriate sockets/ pins. Dont attend any fault of our line but immediately inform our local fault centre. Dont plant tree under / near electrical lines or equipments. Dont remove /damage or brake electrical lines stays, supports. Dont climb trees which are near electrical lines. Dont bind cloth hanging ropes with any electrical lines, stays, supports to avoid accidents. Dont attend any fault in your premises yourself but do it by licensed electrical contractor.
PASCHIM GUJARAT VIJ COMPANY LIMITED APPEALS OUR VALUED CONSUMERS AND REQUESTS AS UNDER FOR QUALITY SUPPLY, BETTER SERVICES, MINIMUM INTERRUPTIONS AT REASONABLE COST AND WE NEED YOUR CO-OPERATION IN THIS REGARD.
Never involve in theft of energy or unauthorized use of energy in any circumstances please. Dont connect more than demanded / contracted load. Never tamper meters, wires or any apparatus of company provided for supply to your premises. Use supply only for tariff demanded by you and never change tariff without prior permission of company. Dont give supply to other premises. Pay your electricity bill in time to avoid disconnection of your supply. Use electricity only through authorized connection by company. Safeguard all the meters / apparatus of company in your premises. Inform about theft / unauthorized use of electricity to PGVCL corporate office by phone, E-mail, letter. Inform local office immediately in case of any defect of meter / apparatus of company.
In case of any change in internal wiring, submit fresh test report at local office. Approach for any grievances at Consumers Grievances Forum of your area. Send your valued comments / suggestions through Feedback form of this website. Co operate our authorized employees in meter reading, inspection of your premises etc. Please contact local office for any information regarding new connection, power supply, electric bill and any other matter. Please dont mischief with electrical lines, meters or equipments. Beware,,, Indulging theft is punishable offence as per Electricity Act2003.
Defrost freezer compartment regularly for a manual defrost refrigerat Take care for proper closing of refrigerator door. Dont put hot meal in refrigerator. Switch off refrigerator when you go out station. Insulate heater pipes properly. Use hot water as per requirement. Use microwave oven instead of ordinary oven. Turn off computer when not in use. Use water pump as per requirement only. Use washing machine with full load. Dry cloths in open air instead in washing machine. Use solar cooker. Use light color walls and furniture. Use proper size of motors. Use non-conventional energy as far as possible. Switch off unused lights in lunch break in office. Turn off lights when not in use immediately.
INDUSTRIAL Minimize the use of belts in factory which lost energy. Dont utilize damaged bearings / bushing which lost energy. Use appropriate motor capacity for machine. Use always ISI motors and minimize cable length. Always use required capacity capacitors to correct power factor.
AGRICULTURE
Use good quality PVC pipes. Use less resistance foot valves.
Keep motor / submersible in good condition and lubricate it regularly. Use appropriate capacity motors as per length and diameter of suction and delivery pipes. Use appropriate shunt capacitor for improve power factor which will reduce consumption.
Our main aim is to supply of quality power to our valued consumers. Reduction of AT & C losses. Better services to consumers in all respect. Minimize the grievances of our value consumers.
NO. 1 Introduction 50
51
Theft policy
52
53
Introduction
As to success in the competitive world there must be a time management, rules regulation some policy must be needed because without rules regulation an policy the business is not possible. So many employees are working together in the organisation they have to working with co-operate to each other with help together.
THEFT POLICY
This company is Government Company before some time and so there are so many limitation of their management. And so many people theft electricity. In past there was no any strictly rules and regulation but now a day there are very strict rules for theft for electricity you can so as under.
Office Hours The headquarters and other offices of the Commission shall be open daily, except on 2nd and 4th Saturdays of every calendar month, Sundays and State Government holidays notified by the State Government. The headquarters and other offices of the Commission shall be open at such times as the Commission May direct. Where the last day for doing of any act including the filing of any Petition or Reply falls on a day on which the office of the Commission Is closed and by reason thereof, such act cannot be done on that day, It may be done on the next day on which the office is open.
Sittings The Commission may hold sittings for hearing matters at the Headquarters or at any other place on days and time to be specified by The Commission.
Language The proceedings of the Commission shall be conducted in English, Provided that the Commission may allow any person to plead or Represent the case in Gujarati or Hindi. No Petition or Reply contained in any language other than English or in Gujarati (if permitted by the Commission) may be accepted by the Commission unless the same is accompanied by a translation thereof In English. Such translation may be dispensed with at the discretion of the Commission
FINANCE
The liberalization of the financial sector is the key foe all liberalization process gradually, the structure of the financial market itself has begun to change, in the changing financial market, PGVCL is overall handling by the government of Gujarat though it is now limited company but most of the decision are taken by the government of Gujarat
DIFFERENT PROJECT
JYOTO GRAM YOJNA:-
This project is started with new era of electricity. This gives a big motto to residential area. It gives 24 hour full electricity in signal phases power to village residential for house hold purpose This project is proposed by our chief minister shri NARENDRA MODI. They are helpful in this project and he try to maximise and good use of power by JYOTI GRAM YOJANW. Main motto of JYPOTI GRAM YOJANA is providing 24 hour power supply to residential area in village. In 2007 November only few of village are not getting the facility of JYOTI GRAM YOJANA and they will finish in 2008 in shortly period of time. This project are very useful for the small type of business and type of business which consulted with the GRUHUDHYOG and consulted with the electricity jyotigram provide the electricity to that type of small business 24 hour power.
This is very important for the residential area in a village. Most of the area is covered by PGVCL very few villages are out of these services. This is the completed in 2008.
TATKAL YOJNA
TATKAL YOJANA means it is providing a power supply to agriculture. Here totally charge about the supply of power to substation tp users this all are payable for candidate who are supplying the new connection in TATKAL YOJANA. The main motto of this project is to provide speedy electricity to agriculture. Which are really useable for the power? Ultimately that type of farmers is applying in this project which is really wanted to electricity use in their farm and charge are not so cheap thats why only apply that type of farmer are applying in this project which are financially able to pay this charge.
Now a day project is stopped by PGVCL. This project was started at the time of GEB. This project was very usable at the time of less rain in 2000. This project was also start in 2000 and so many people was getting this facility. The condition is that person giving water free of charge to village for 10 years and they are giving a power supply. This project is for the use for the big farmers and farmers and that type of farmers which are financial able to pay charge of poll and all who expenses which are related to establishing. This project was very useful and that are very responding at the time of low rain.
SPA YOJNA
SPA means special agriculture sachem here connection are providing by turn wise. These applications are for the agriculture a farmers applying for new connection that will get the new connection turn wise.
BPL YOJNA BPL YOJNA gives power to that type of persons who are having a card of BPL. That type of person will get the free mitre in range of 30 mitres from the main substation. If persons house out of 30 mitre who are giving extra charges for rout area of 30 gives.
S.W.O.T. ANALYSIS
Swot analysis means overall evaluation of the company strengths, weakness, opportunities, and threats. S.W.O.T analysis of making analysis of environment and internal environment.
S=strengths PGVCL is providing regularly power supply to the entire factor. All the branches of PGVCL is providing a good service to customer. Profitability &sound liquidation. They are solving problem in very low time, fast problem solver. Power supply systems and safety is maintained by PGVCL. Good management and spiritual workers in all the branches.
W=weakness PGVCL customers are creating a thief of power, and PGVCL are not taken a fastest action on that type of customers. PGVCL are the given total information about their service and unit. Lack of modern systems in power supply. Lack of modern management concepts and less care of property Company not using marketing systems in safety and use of power.
O=Opportunity PGVCL can increase their profit in near future PGVCL can provide a free mitre to all type of farmer. PGVCL can give a fastest service to orchard farmer. PGVCL can give 24 hour electricity to village and also farmers by JYOTI GRAM YOJANA
T=Threats PGVCL give a power but problem is that by chance any type of accident is available. At the time rain electricity accident are possible.
CONSUMERS GREIVANCES
PGVCL has constituted forums for redressed of grievances of grievance of consumer as per provision of section45(5) of electricity act-2003 and as per provision of establishment of forum for redress of grievances of consumer regulation enacted and notified vide notification of power ministry of India dated 18th june-2005. Prime function of company is distribution of electricity under the licensed area of SAURASHTRA and KUCHCHHA. Looking to the wideness of area covered by the company and for the convenience of our valued consumers grievance. The detail of member address contact information about the entire 3 forum are as under.
FORUM-1
ADDRESS:-PASCHIM GUJRAT VIJ COMPANY LIMITED NANA MAUVA MAIN ROAD LAXINAGAR RAJKOT PHONE: - 0281-2380425/2380427 FAX:E-MAIL:AREA:0281-2380428 acewzr@gebmail.com For consumer of RAJKOTCITY, RAJKOYRURAL, JAMNAGAR, JUNAGADH & PORBANDER CIRCLE.
FORUM-2
ADDRESS:-ZONAL OFFICE PGVCL MODHAVANIK BUOLDING NEAR NEW SALT AND MARINE CHEMICLE INSTITUTE BHAVNAGAR PHONE NO:-0278-2573183/2573186 FAX:E-MAIL:0278-2573184 tech-bvnzo@gebmail.com
FORUM-3
ADDRESS;-OFFICE SE(0&S), PGVCL BHUJ CIRCLE POWER HOUSE COMPOUND HOSPITALROAD BHUJ(KUCHCHHA)-370001 PNONE;02832-255831/253550
FAX:E-MAIL:AREA:-
GENERAL
100 LAMP
1 Hr
TUBE LIGHT 40
1.2
1 Hr
COOLING APPLIANCES
200 REFRIGERATOR
1 Hr
60
1 Hr
1 Hr
1 Hr
60-100 FAN
2.4
1 Hr
4.5
1 Hr
HEATING APPLIANCES
600- 1000 ELECTRIC IRON
30
1 Hr
45
1 Hr
60
1 Hr
1000 -2000
1 Hr
OTHERS
700 WASHING MACHINE
21
1 Hr
200 TV
1 Hr
200 MIXER-GRINDER
1 Hr
200 COMPUTER
1 Hr
MONTHLY APPROXIMATE UNITS :Calculation of consumption per month is totally approximate and it is just for idea for your monthly electric consumption
SUGGESTION
Company has recovered all the bills in limited time of period so they take quick action in system. Company are not provide a totally information to their customers in this system change are available. PGVCL has large network but their works are in olden systems so change also available there As I like that the employee of PGVCL is very illness because so many contracts passed after so many long times.
CONCLUSION
From the visit the PGVCL I learn a lot. Now I know that how the theoretical aspects are applied in the industries. I had found that all the staff member and workers are working in coordination in manner and in a planned way and they are more concentrating about their work and diversifying their efforts towards the desired target. Due to unprecedented trust and co-operation of the member and customers and as well as continuous effort put in by the management and the staff of the PGVCL office at LAKHMINAGAR has been able to reach to the heights of success. So at the end I wish all the best to the overall PGVCL company staff company workers that to get desired success in the future.
BIBLOGRAPHY