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    Activity Template - Project Charter

    Uploaded by

    Anshuman Tagore
    This document provides an operations and training plan for a new plant delivery service called Project Plant Pals. The plan aims to create sustainable fulfillment practices, train 90% of employees, and deliver 95% of products on time to support a goal of 5% increased revenue. Key deliverables include developing delivery/logistics plans, setting up order/supply chain software, and launching an employee training program. The plan outlines project goals, deliverables, benefits, costs, budget, scope, team roles, and metrics for measuring success.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Activity Template - Project Charter

    Uploaded by

    Anshuman Tagore
    135 views3 pages
    This document provides an operations and training plan for a new plant delivery service called Project Plant Pals. The plan aims to create sustainable fulfillment practices, train 90% of employees, and deliver 95% of products on time to support a goal of 5% increased revenue. Key deliverables include developing delivery/logistics plans, setting up order/supply chain software, and launching an employee training program. The plan outlines project goals, deliverables, benefits, costs, budget, scope, team roles, and metrics for measuring success.

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    coursera project management

    Original Title

    Activity-Template_-Project-charter

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    This document provides an operations and training plan for a new plant delivery service called Project Plant Pals. The plan aims to create sustainable fulfillment practices, train 90% of employees, and deliver 95% of products on time to support a goal of 5% increased revenue. Key deliverables include developing delivery/logistics plans, setting up order/supply chain software, and launching an employee training program. The plan outlines project goals, deliverables, benefits, costs, budget, scope, team roles, and metrics for measuring success.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    135 views3 pages

    Activity Template - Project Charter

    Uploaded by

    Anshuman Tagore
    This document provides an operations and training plan for a new plant delivery service called Project Plant Pals. The plan aims to create sustainable fulfillment practices, train 90% of employees, and deliver 95% of products on time to support a goal of 5% increased revenue. Key deliverables include developing delivery/logistics plans, setting up order/supply chain software, and launching an employee training program. The plan outlines project goals, deliverables, benefits, costs, budget, scope, team roles, and metrics for measuring success.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Project Plant Pals

    Operations & Training Plan


    February 15th

    Document Status: Draft | In Review | Approved

    Executive Summary:

    Our plan is to build an Operations and Training plan for the new service

    Project Goal

    SMART: Specific, Measurable, Attainable, Relevant, and Time-bound


    ● Create sustainable fulfillment and delivery practices for the service’s day-to-day
    operations, train 90% of employees before the official service launch to deliver
    95% products within time and also supporting the larger project goal of a 5%
    revenue increase for Office Green.

    Deliverables

    1. Create a plant delivery and logistics plan to make the fulfillment process as
    efficient as possible
    2. Set up order processing and supply chain management software to make
    revenue streams more efficient.
    3. Develop and launch an employee training program. Create a communications
    plan, prepare training lessons, and schedule and conduct training sessions.

    Business Case / Background


    Why are we doing this?
    ● To mitigate potential revenue losses due to late shipments and cancellations by
    ensuring an efficient, high quality customer experience.
    ● Helps ensure success for a launch of this size.
    ● Supports the larger project goal of a 5% revenue increase.

    Benefits, Costs, and Budget

    Benefits:
    ● Support new service leading to 5% revenue increase, reduce late shipments
    and related costs, increase customer satisfaction
    ● Additional benefits (optional):

    Costs:
    ● Price of software, installation fees, time spent on hiring and training
    ● Additional cost areas (optional):

    Budget needed:
    ● $75,000

    Scope and Exclusion

    In-Scope:
    ● Customer service standards, delivery processes, training protocols
    ● Other in-scope items (optional):

    Out-of-Scope:
    ● Product development, vendor contracts
    ● Other out-of-scope items (optional):

    Project Team

    Project Sponsor: Director of Operations

    Project Lead: Project Manager (You!)

    Project Team: Fulfillment Director, Quality Assurance Tester, Inventory Manager,


    Financial Analyst, Human Resources Specialist, Training Manager

    Additional Stakeholders: VP of Customer Success, Account Manager, Receptionist,


    Sales Director, Sales Team, Marketing Director, Investors

    Measuring Success

    What is acceptable:
    1. Deliver 95% of orders on time within one month of launch.
    2. All orders should be packaged and ready for shipment within two business
    days of being placed.
    3. Train 90% of employees before the official service launch to deliver

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