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    Worksheet Telephone

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    amelia
    1) A man calls a hotel reservation line to book a room at the Four Seasons hotel in Sydney, Australia for a one week vacation. He provides his personal details and flight information and books the room and flights. 2) A man calls a company receptionist to leave a message for Mr. Adi Rahmanto regarding a new product development. The receptionist takes his name and number to pass along the message. 3) A man calls a restaurant to make a dinner reservation for 4 people on a Tuesday evening at 7pm. The receptionist confirms the reservation under the name Foster. 4) A man calls a hotel reservation line to book a

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    Worksheet Telephone

    Uploaded by

    amelia
    71 views4 pages
    1) A man calls a hotel reservation line to book a room at the Four Seasons hotel in Sydney, Australia for a one week vacation. He provides his personal details and flight information and books the room and flights. 2) A man calls a company receptionist to leave a message for Mr. Adi Rahmanto regarding a new product development. The receptionist takes his name and number to pass along the message. 3) A man calls a restaurant to make a dinner reservation for 4 people on a Tuesday evening at 7pm. The receptionist confirms the reservation under the name Foster. 4) A man calls a hotel reservation line to book a

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    1) A man calls a hotel reservation line to book a room at the Four Seasons hotel in Sydney, Australia for a one week vacation. He provides his personal details and flight information and books the room and flights. 2) A man calls a company receptionist to leave a message for Mr. Adi Rahmanto regarding a new product development. The receptionist takes his name and number to pass along the message. 3) A man calls a restaurant to make a dinner reservation for 4 people on a Tuesday evening at 7pm. The receptionist confirms the reservation under the name Foster. 4) A man calls a hotel reservation line to book a

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    71 views4 pages

    Worksheet Telephone

    Uploaded by

    amelia
    1) A man calls a hotel reservation line to book a room at the Four Seasons hotel in Sydney, Australia for a one week vacation. He provides his personal details and flight information and books the room and flights. 2) A man calls a company receptionist to leave a message for Mr. Adi Rahmanto regarding a new product development. The receptionist takes his name and number to pass along the message. 3) A man calls a restaurant to make a dinner reservation for 4 people on a Tuesday evening at 7pm. The receptionist confirms the reservation under the name Foster. 4) A man calls a hotel reservation line to book a

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    Download as pdf or txt
    You are on page 1of 4

    Tugas untuk dikerjakan di buku tulis!

    (Tulis soal dan jawaban saja)

    1st dialogue

    Reservation : hello, good morning, how can I help you?


    Caller : well, I have some time off from work next month and I was thinking of going to
    Australia.
    Reservation : that sounds great. How long is your vacation?
    Caller : just one week. My last day at work is 26th of July and I go back on the 5th
    August
    Reservation : ok, here’s our Sydney brochure. Have a look and see if there’s a hotel that you
    like.
    Caller : oh, this one is good. The four season hotel. It’s expensive but I’ve been told it’s
    very nice
    Reservation : yes, it’s a very high class hotel. I’m sure you will enjoy your stay there. Would
    you like me to make the booking now, sir?
    Caller : yes, I reserve the four season hotel, please.
    Reservation : I just need to take some personal information. What’s your full name?
    Caller : Marden Andrew White
    Reservation : and your address?
    Caller : 11 Sony Terracon Klongsan, Bangkok
    Reservation : and your telephone number?
    Caller : 026249734
    Reservation : do you have a daytime number I can call if necessary?
    Caller : 027771212
    Reservation : that’s fine; will you be travelling alone, Mr. White?
    Caller : yes, just me
    Reservation : ok, you finish work on Friday the 26th. So shall I try to book your flight for the
    next day?
    Caller : yes, please. And the return flight on Saturday the 3rd of August
    Reservation : there’s a seat available on the Quartet Airway Flight but there’s a 3 hour
    stopover in Singapore
    Caller : is there a direct flight that I can take?
    Reservation : yes, Malaysian Airways. That flight departs at 7 o’clock on Saturday morning
    and arrives at Sydney at 06.30 pm local time
    Caller : that sounds better but it’s a little longer that I thought
    Reservation : well, it’s an eight hour long flight. Don’t forget the time difference. All the time
    given is local times
    Caller ; oh, yes, that’s right. They’re 3 hours ahead, aren’t they? Can I have the details
    of the return flight?
    Reservation : certainly. That flight departs at 6 pm and arrives in Bangkok at 11.15 on that
    same night. Shall I reserve a seat for you?
    2nd dialogue

    Receptionist : Good Afternoon, Gunadarma Company, how may I help you?


    Ibrahim : Yes, I would like to speak to Mr. Adi Rahmanto, please.
    Receptionist : I'm sorry, Mr. Adi Rahmanto, is out of the office at the moment
    Ibrahim : Do you know when to expect him?
    Receptionist : he should be back about 3:00 p.m. would you like to leave a message?
    Ibrahim : Yes. My name is Ibrahim Ahmad
    Receptionist : Is that A-H-M-A-D?
    Ibrahim : Yes
    Receptionist : Okay, and May I tell him what this is in regards to?
    Ibrahim : about the new product development.
    Receptionist : okay. How can he reach you, Mr. Ibrahim?
    Ibrahim : At 833-2124.
    Receptionist : 833-2124. I will give him the message as soon as he returns.
    Ibrahim : Thank you very much.

    3rd dialogue

    Receptionist : Hello, This is Shogun Restaurant, may I help you?


    Mr. Foster : Hello, I would like to make a dinner reservation.
    Receptionist : Of course, what evening will you be joining us on?
    Mr. Foster : We will need the reservation for Tuesday night.
    Receptionist : What time would you like the reservation for?
    Mr. Foster : We would prefer 7:00 or 7:30.
    Receptionist : How many people will you need the reservation for?
    Mr. Foster : There will be 4 of us.
    Receptionist : Fine, I can seat you at 7:00 on Tuesday, if you would kindly give me your
    name.
    Mr. Foster : Thank you. The last name is Foster.
    Receptionist : See you at 7:00 this Tuesday, Mr. Foster.
    Mr. Foster : Thank you so much. I appreciate your help.
    4th dialogue

    Reservation : Good Morning, Edotel Hotel, This is Reservation, May I help you?
    Mr. Hariyanto : Good Morning I would like to reserve a room.
    Reservation : Yes Sir, May I know what type of room would you like, and for how many
    people, Sir?
    Mr. Hariyanto : I like one suite room, just for me.
    Reservation : May I know what date you will be arriving?
    Mr. Hariyanto : I will be arriving on 19th of June 2011
    Reservation : how about you will be departing?
    Mr. Hariyanto : 22nd of June 2011
    Reservation : Alright Sir, May I know about your name, Sir?
    Mr. Hariyanto : My name is Hariyanto
    Reservation : Just A moment Mr, Hariyanto, I will check available room for that period,
    Mr. Hariyanto : Yes Please
    Reservation : You are very lucky Sir, because one suite room still available for you, and
    May I explain you about room facilities and hotel facilities?
    Mr. Hariyanto : Yes Please
    Reservation : In our hotel you will get tempering room number 1. The room facilities such
    as privet balcony, living room, small kitchen, mini bar, wardrobe, television,
    telephone, air conditioner, bath room complete with shower, bath tub and
    wash basin complete with hot and cold running water. And hotel facilities
    such as boga sari restaurant, meeting room, sport area, parking area,
    laundry, and beauty salon and spa. Well, the room rate is Rp 350.000,00 net
    include breakfast. Would you like to take it, Sir?
    Mr. Hariyanto : Yes I will take it
    Reservation : May I know how about your deposit, Sir? Because it is a high season,
    so you need to pay the deposit of room.

    Discuss in group and answer the questions below based on the dialogues!

    1st dialogue 2nd dialogue

    1. What is the topic of the dialogue above? 1. What is the topic of the dialogue above?
    2. Why does Mr. White make a call? 2. Why does Mr. Ibrahim make a call?
    3. What are Reservation’s respond for Mr. 3. What are Reservation’s respond for Mr.
    White’s said? Ibrahim’s said?
    4. What can we infer from the dialogue? 4. What can we infer from the dialogue?
    3rd dialogue 4th dialogue

    1. What is the topic of the dialogue above? 1. What is the topic of the dialogue above?
    2. Why does Mr. Foster make a call? 2. Why does Mr. Hariyanto make a call?
    3. What are Reservation’s respond for Mr. 3. What are Reservation’s offers for Mr.
    Foster’s said? Hariyanto’s said?
    4. What can we infer from the dialogue? 4. What can we infer from the dialogue?

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