IMT LISABenton BirenderBansal

Name BIRENDER BANSAL
Question 1
INSTANCE 1: During Lisa's first day at work, there was a first-time conflict between
Lisa and Linton.
She "doesn't like MBAs," Linton said.
The remark was the main plot element, combined with her boss's chilly and
uninterested welcome.
INSTANCE 2: The group's product manager, Richard Clarke, who impressed her during
the recruitment process, barely recognized her and did not welcome her into the
organization, which is totally unexpected by her.
INSTANCE 3: Scoville’s condescending manner in which he spoke to her, and he was
acting like a overbearing big brother. He assigned her routine mental tasks like copying
reports. This was another instance that triggered to core during first few weeks of
joining job.
Lisa felt disappointed during her first few weeks due to following reasons:-
Linton: On the first day Linton mentioned that she does not like MBA’s as they act like
they know a lot more than they do. She did not feel welcomed on the very first day.
Scoville: He gave Benton menial jobs because of his poor planning, and he was
rude and he acted like condescending big brother when he took Benton out to lunch
on the first day.
Question 2
Write your answer for Part A here.
Trait Level: High/Low Example supporting the answer
Openness to HIGH Scoville moved from the operations

Experience department to marketing department
showing creativity, preference for
varietyand intellect
Conscientiousness LOW The copying work incident with Lisa,

s where Scoville was frantically making
changes atthe last moment is evidence
for his low conscientiousness.
He doesn’t mingle well with other

department workers. This was evident
Extraversion LOW conspicuously when he didn’t join them
forlunch.
This point can further be supported by the
fact that challenge is getting things done
from other departments.
He was critical in his approach. This was
supported by the events of Lisa’s first day
Agreeableness LOW interactions with him where he was
extremely critical about MBA graduates. He
was also found to be extremely irritable by
other employees who took Lisa’s side later
on.
Neuroticism HIGH Scoville was nice to lisa in the beginning by
answering her questions and doubts he
threw temper tantrum during his
disagreement with lisa on assumptions on
pure and fresh’s pricing strategy. Due to
this emotional instability his neuroticism
score is high.
Write your answer for Part B here.
Answer 2B---On the OCEAN analysis Lisa can improve relationship with Scoville by:
Lisa can initiate an emotional connect with Scoville. She could assess what ticks him
and what doesn’t by connecting with him personally, outside office on an emotional
level.
1. As both are opposite on extraversion, Lisa can handle the parts which involves
teamwork and people while Scoville can handle the internal parts of the projects
such as analysis.
Thus, they can complement each other without competing.

she can make herself indispensable to Scoville by using her relationships with other
department colleagues in getting work done quickly for him. Scoville’s increasing
reliance on her can improve her relationship with him.
Question 3
ANSWER3A: As per the current Information related to the actions or the persuasive
approach of that office it seems like the area of Johari window is the hidden area.
ANSWER3B:
Lisa can reduce the hidden area by:
1) Benton should come out of learner-mode and take initiative and make
heropinions known which would make Linton see her analytical skills
and organizational abilities thus give more opportunities to Benton.
2) As Linton boss Jack Vernon adores Benton, she should ask Vernon's
help inconflict resolving between Benton and Linton.
3) She should ask for separate responsibilities which are suited to her
abilitiesthat of analytical skills and organizational capabilities.
Question 4
ANSWER 4: In Lisa’s performance review, Linton described Lisa as “unassertive”

and “lacking in initiative and confidence” instead Linton have done differently while
givingfeedback in following manner: -
1.Instead of coming across and telling the negatives directly, Linton could have
presented the opportunities of being heard, where she can present herself
assertivelyand respond on her feedback and perception about her work and abilities.
2. when Linton heard of how abhorrent Scoville’s management was, she could
havegiven Lisa her word that she would counsel him to alter his behavior and
attitude towards Lisa.
3. Rather than telling the problem, Linton should advise her how she can work on
hershortcomings
Question 5
ANSWER5: Three engagement tactics that could have helped Liaison feeling more
motivated to work in House world:
1) work appreciation- Linton should appreciate Benton on small victories thus,

motivating her to work better and harder, like Vernon appreciated her work
but she never got applause from Linton.
2) Training and coaching- Benton should have been which compliments

her skills and strengths in organization
3) Vision- Linton should have provided a roadmap or her objectives to Benton,

while she was giving her performance review.
4) Independence- Linton should have encouraged benton to speak her mind

without any fear of criticism or judgement during her performance review.
Question 6
ANSWER6A:
The soft tactics that Lisa can use, following are relevant ways in which these can be
implemented:
1) Persuasion-Lisa can use soft skill with Scoville such as persuasion that is
emotionally opening up as we have seen that Scoville is open to feedback, when
Benton took Scovilleto drinks they discussed serious matters
2) Exchange-She can also exchange favor with Scoville. By helping him with
tasks shecan influence him to accept her points of view.
3) Impression management -Benton can use impression management technique

with Linton, as linton believes that benton does not take any initiative and she is
not assertive, Benton can appearance likeable and trustworthy by taking
responsibility by taking initiative in project and speaking up in meeting giving
her point of view
ANSWER6B:
Following are relevant ways that can be implemented by Lisa.
ASSERTIVENESS: Lisa can be more assertive in her conversations with Scoville and
Linton. The conversation with Lisa when she said she doesn’t like MBA’S and she could
havegiven assertive feedback to Scoville about his abhorrent style of management. This
could haveminimized her negative experiences.
COALITION: as Linton’s boss Vernon adores benton and he’s also MBA from
Harvard Benton can use hard tactic of coalition formation to get more responsibility
on the project and fromthere she can show her talents to Linton.
Question 7
Yes, there has been breach of ethics from Lisa's coworkers.

1. After a fight with Benton, Scoville confronted Linton and yelled at her.
2. Linton was in charge of fostering the development of her subordinates, but

she is constantly preoccupied with herself, omitting her team members as
evidenced by the fact that, despite being required to take Benton to lunch on
the first day, she only did so three months later, during her first performance
review.
Question 8
According to my opinion Lisa should not leave her job at House world because:
1. The main incentive for Benton to join House World was the opportunity to
learn traditional marketing techniques from an expert in the field in a
disciplined setting.
2. Rather than running from problems should think of conflict resolution

methods as this would help her grow to bigger challenges
3. Benton has a higher chance to advance in her career in the House world
as because she already gets along with her colleagues in the office and
the management has appraising or boosted the amount of Harvard and
management recruits for the current profiles.

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Name BIRENDER BANSAL

Write your answer for Part A here.

Trait Level: High/Low Example supporting the answer

Openness to HIGH Scoville moved from the operations

Conscientiousness LOW The copying work incident with Lisa,

He doesn’t mingle well with other

Write your answer for Part B here.

Thus, they can complement each other without competing.

Lisa can reduce the hidden area by:

ANSWER 4: In Lisa’s performance review, Linton described Lisa as “unassertive”

1) work appreciation- Linton should appreciate Benton on small victories thus,

2) Training and coaching- Benton should have been which compliments

3) Vision- Linton should have provided a roadmap or her objectives to Benton,

4) Independence- Linton should have encouraged benton to speak her mind

3) Impression management -Benton can use impression management technique

Following are relevant ways that can be implemented by Lisa.

Yes, there has been breach of ethics from Lisa's coworkers.

2. Linton was in charge of fostering the development of her subordinates, but

2. Rather than running from problems should think of conflict resolution

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