Resume Alvin Organista

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ALVIN ORGANISTA

 alvin.r.organista@gmail.com  (+63) 9166040597  Bacoor, Cavite, Philippines


WORK EXPERIENCE

Capital One Aug. 2022 – Nov. 2022


Sr. Operations Representative Muntinlupa, Philippines
 Handles servicing for customer's account – related concerns to recommend optimal solutions within the
desired levels of customer service delivery.
 Make sure to follow all regulatory rules and regulations pertaining to the handling of customer's queries.
 Handles incoming calls to provide correct credit card usage information, verification and technical support.

Woolworths Supermarkets Oct. 2015 – April 2022


Night Shift Duty Manger Melbourne, Australia
 Oversee the daily night shift operations for a team of 10 to 15 people, to ensure all employees' productivity,
monitor efficiency of all departments and create a positive work environment.
 Properly resolving problems and troubleshooting issues that may arise over the course of the shift.
 Reporting to the assistant or store manager, meeting with management to review goals and metrics.

City State Savings Bank Jun. 2011 – Sept. 2015


Junior Cheque Clearing Staff Mandaluyong, Philippines
 Ensure successful completion of outward and inward cheque clearing procedure and lock box processing
within mandated clearing cut – off times.
 Maintain segregation of controls, perform daily pre – checks for the whole cheque clearing process.
 Filing, investigation, balancing and reconciliations of accounts and anomalies.

EDUCATION

Kaplan Business School Melbourne, Australia


Bachelors of Science in Accountancy 2017 – 2019

Ozford College of Business Melbourne, Australia


Certificate IV in Accounting 2016
Diploma of Accounting 2016
Advance Diploma of Accounting 2016 – 2017

AMA Computer College Dasmariñas, Philippines


Bachelors of Science in Business 2008 – 2011
Majoring in Administration

SKILLS

 Strategic planning; Sales; Contract negotiations; Account management; Excellent communication skills;
Strong time management: Attention to detail; Conflict resolution; Work flexibility; Able to multitask;
Ability to work under pressure; Excels both on a team oriented environment as well as working
autonomously.

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