Welcome to Unity Maintenance.

Copyright ©2016 EMC Corporation. All Rights Reserved. Published in the USA. EMC believes the information in this publication is accurate as of its publication date. The information is subject
to change without notice.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED “AS IS.” EMC CORPORATION MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THE INFORMATION IN
THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Use, copying, and distribution of any EMC software described in this publication requires an applicable software license. The trademarks, logos, and service marks (collectively "Trademarks")
appearing in this publication are the property of EMC Corporation and other parties. Nothing contained in this publication should be construed as granting any license or right to use any
Trademark without the prior written permission of the party that owns the Trademark.

EMC, EMC² AccessAnywhere Access Logix, AdvantEdge, AlphaStor, AppSync ApplicationXtender, ArchiveXtender, Atmos, Authentica, Authentic Problems, Automated Resource Manager,
AutoStart, AutoSwap, AVALONidm, Avamar, Bus-Tech, Captiva, Catalog Solution, C-Clip, Celerra, Celerra Replicator, Centera, CenterStage, CentraStar, EMC CertTracker. CIO Connect,
ClaimPack, ClaimsEditor, Claralert ,CLARiiON, ClientPak, CloudArray, Codebook Correlation Technology, Common Information Model, Compuset, Compute Anywhere, Configuration
Intelligence, Configuresoft, Connectrix, Constellation Computing, EMC ControlCenter, CopyCross, CopyPoint, CX, DataBridge , Data Protection Suite. Data Protection Advisor, DBClassify, DD
Boost, Dantz, DatabaseXtender, Data Domain, Direct Matrix Architecture, DiskXtender, DiskXtender 2000, DLS ECO, Document Sciences, Documentum, DR Anywhere, ECS, elnput, E-Lab,
Elastic Cloud Storage, EmailXaminer, EmailXtender , EMC Centera, EMC ControlCenter, EMC LifeLine, EMCTV, Enginuity, EPFM. eRoom, Event Explorer, FAST, FarPoint, FirstPass, FLARE,
FormWare, Geosynchrony, Global File Virtualization, Graphic Visualization, Greenplum, HighRoad, HomeBase, Illuminator , InfoArchive, InfoMover, Infoscape, Infra, InputAccel, InputAccel
Express, Invista, Ionix, ISIS,Kazeon, EMC LifeLine, Mainframe Appliance for Storage, Mainframe Data Library, Max Retriever, MCx, MediaStor , Metro, MetroPoint, MirrorView, Multi-Band
Deduplication,Navisphere, Netstorage, NetWorker, nLayers, EMC OnCourse, OnAlert, OpenScale, Petrocloud, PixTools, Powerlink, PowerPath, PowerSnap, ProSphere, ProtectEverywhere,
ProtectPoint, EMC Proven, EMC Proven Professional, QuickScan, RAPIDPath, EMC RecoverPoint, Rainfinity, RepliCare, RepliStor, ResourcePak, Retrospect, RSA, the RSA logo, SafeLine, SAN
Advisor, SAN Copy, SAN Manager, ScaleIO Smarts, EMC Snap, SnapImage, SnapSure, SnapView, SourceOne, SRDF, EMC Storage Administrator, StorageScope, SupportMate, SymmAPI,
SymmEnabler, Symmetrix, Symmetrix DMX, Symmetrix VMAX, TimeFinder, TwinStrata, UltraFlex, UltraPoint, UltraScale, Unisphere, Universal Data Consistency, Vblock, Velocity, Viewlets, ViPR,
Virtual Matrix, Virtual Matrix Architecture, Virtual Provisioning, Virtualize Everything, Compromise Nothing, Virtuent, VMAX, VMAXe, VNX, VNXe, Voyence, VPLEX, VSAM-Assist, VSAM I/O
PLUS, VSET, VSPEX, Watch4net, WebXtender, xPression, xPresso, Xtrem, XtremCache, XtremSF, XtremSW, XtremIO, YottaYotta, Zero-Friction Enterprise Storage.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 1

 EMC Secure Remote Services (ESRS) is a secure, bi-directional connection between EMC
products in end user environments and the EMC Support infrastructure. It enables EMC to
remotely monitor configured systems by receiving system-generated alerts and to connect
into the customer environment for remote diagnosis and repair activities. It also provides a
high-bandwidth connection for large file transfers, enables proactive Service Request (SR)
generation and usage license reporting, and operates on a 24x7 basis.

ESRS Virtual Edition (VE) options available with the Unity release include an embedded
version that runs on the Unity storage system or a Gateway version installed as an off-array
Virtual Machine (VM). It can be managed with Unisphere, UEMCLI, and RestAPI.

Software Licensing Central is an EMC wide service the allows EMC products to send
electronic licensing and usage information to EMC via ESRS VE. This information is visible to
both EMC and end users. Unity systems will automatically send the information on licensed
features once per week. This feature is enabled automatically when remote support is
enabled.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 2

 The two ESRS options are compared here. The Embedded version which leverages an on-
array Docker container is also referred to as Integrated ESRS. The Gateway version is
referred to as Centralized ESRS. As mentioned earlier, you can consult the EMC Unity
Family Secure Remote Services Requirements and Configuration document for the complete
details on ESRS requirements and pre-requisites. Now let’s take a look at how to configure
ESRS.

Refer to the video demonstration for the ESRS configuration process.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 3

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 4
 Shown here is the System Service Overview page. We can tell from this view that all
Storage Processors are running in normal mode, and we can see the software version and
serial number of the Unity system. Tasks available here include Test or Change ESRS,
Refresh or Review Support Contracts, change Support Credentials, and change Contact
Information. These tasks can also be completed in the settings window.

Also available on this page are the Service Tasks, Technical Advisories, and Logs tabs. Let’s
take a look at what is available in the Service Tasks tab.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 5

 Now we have selected the Service Tasks tab. On this page there are a number of storage
system tasks as well as some Storage Processor tasks. Note that you can click on the More
Information link next to each task for the complete details. The link will bring you to the
corresponding help page in Unisphere. Let’s take a look at the various storage system tasks
first.

To assist with diagnosing and resolving problems with your system, you can collect detailed
information about your system and save it to a file.

To proceed, highlight the Collect Service Information task and click on the Execute button.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 6

 In the window that opens, you can select a collection file that already exists for download,
or you can create a new one. To download an existing file, highlight it and select the
download icon in the upper left hand corner. To create a new one, click on the Add icon
(plus sign).

It will take up to 10 minutes for the data collection to complete. Once it is complete, you
can select it and save the file a local directory or an external storage location.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 7

 The Save Configuration task saves details about the current system configuration settings
to a local file. The configuration details include information about the system specifications,
users, installed licenses, storage resources, storage servers, and hosts. A service provider
can use this file to assist with reconfiguring the storage system after a major system failure
or system reinitialization. You can also use this file to keep a record of system configuration
changes. The configuration settings should be saved after each major configuration change
to ensure there is a current copy of the file.
Note that only the details about the system configuration are saved to the file. You cannot
restore your system data from this file.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 8

 The Restart Management Software task is used to resolve connection problems between the
storage system and Unisphere. Note that you cannot restart the management software
when both Storage Processors are in Service Mode. To proceed, highlight the Restart
Management Software task and click on Execute. Restarting the management software will
disconnect the current management session, but will not disrupt data access to the storage
system. You will not be able to manage the storage system during this time. Wait three to
five minutes while the management software restarts.

You will see alerts indicating that the connection to the system is down. When the
management software has restarted, you will see alerts indicating that the connection is up.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 9

 The Reinitialize service task resets the entire system to the original, default factory
settings. Before you begin, all Storage Processors must be present in the system, operating
normally, and in Service Mode. Once both SPs are in the service mode, you must log into
Unisphere as the service user and run the Reinitialize Service Task. Note that reinitializing
will destroy all system configuration settings and stored data on the system. After
reinitializing the system, you will need to copy all data to the system from an external
storage system, such as a backup server. The reinitialization can take 90 to 120 minutes to
complete.

When system reinitialization has completed, the system reboots and is ready to be
configured. Use the Connection Utility to establish an initial network connection to the
system and then log in to Unisphere and run the Initial Configuration Wizard to configure
the system.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 10

 The Change Service Password task allows you to change the service password. The service
account is used to execute service tasks on the Unity storage system. Note that this will not
affect the users and groups in the settings menu.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 11

 The system shut down or power down procedure involves shutting down the Storage
Processors (SPs). When all SPs are down, all I/O services stop and hosts lose access to the
system. Before performing this procedure, it is recommended that you disconnect all
network shares, LUNs, and VMware datastores from each host to prevent data loss. When
the system is fully powered up, you can reconnect the hosts to these storage resources.

The shutdown process can take between 10 to 20 minutes to complete. During this time,
the connection to the system will be lost and you will not have access to Unisphere or the
online help. It is important that you print the power up instructions from the help menu to
be sure you have all of the information you need to power up the system. You will need to
physically remove power from the SPs and then reconnect them to power the system back
up. The system has shutdown and the power can be removed from the SPs when the Status
Fault LED is blinking amber and the power LED is solid Green.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 12

 To connect to the system and perform advanced system maintenance, you need to enable
the Secure Shell (SSH) protocol on the storage system. To enable SSH, highlight the task
and click Execute. You will be prompted for the service password. This service action allows
you to run service tools, such as service actions or service scripts, on the storage system.
Once SSH is enabled, you or your service provider can run the tools through a service
portal. When the service tools have finished running, disable the SSH protocol to ensure
that the system is secure. To learn more about using service commands, refer to the Unity
Service Commands Technical Notes document available on support.emc.com.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 13

 The Enter Service Mode task is a Storage Processor service task, meaning it applies to an
individual SP, and not to the storage system as a whole. Entering service mode may be
required to reimage an SP, reinitialize the storage system, or replace certain hardware
components. An SP will also automatically enter service mode when it is unable to resolve
an issue and thus requires intervention.
When an SP enters service mode it stops servicing I/O to hosts and all I/O loads on the SP
fail over to the peer SP, if it is healthy.

Once you select the task and click Execute, you will be prompted for the service password.
Wait at least 10 minutes for the SP to enter service mode and do not attempt any actions in
Unisphere until it has completed.

To verify that the SP is in service mode, check that the Mode field displays Service. Here,
both SP Modes are reported as Normal. Note that Unisphere may not refresh automatically.
If prompted, reload Unisphere. If not, refresh the browser manually. To physically confirm
the SP is in service mode, ensure the SP fault LED flashes alternating amber and blue.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 14

 The Reboot an SP task can resolve minor problems with the SP, its components, or the
system software on the SP. This task is also used to reboot an SP that is in service mode to
return it to normal mode, provided that the SP is healthy enough to do so. Note that when
an SP reboots, it stops servicing I/O to hosts. If the peer SP is healthy and in normal mode,
it will service the rebooting SP’s I/O to hosts and it’s write cache will remain enabled.

Once you highlight the task and click Execute, you will be prompted for the service
password. After waiting a few minutes and refreshing Unisphere, confirm the SP reboot has
completed by noting the SP Mode Field. It should display a Normal Mode.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 15

 In order to monitor the SP boot process, you need to establish a Serial Over LAN (SOL)
connection to the SP service port. This is accomplished using the IPMI tool. The IPMI tool
can be found on support.emc.com by searching the Unity Support Tools section. First,
install the tool to the C:\ directory of your service laptop. Next, set your local network
adapter to the IP address 128.221.1.250 and then issue the command shown to connect to
SP A. If you need to connect to both SP A and SPB, you can connect to the service ports via
a small Ethernet switch. Open another command prompt window and issue the command
again to SP B. It is the same command except that the IP address for the service port for
SP B ends in 253.

Please refer to the EMC IPMI Tool Technical Notes document available on support.emc.com
for the complete details.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 16

 The Reimage a Storage Processor (SP) task is used to safely fix problems with the system
software that could not be resolved by rebooting the SP. Reimaging reinstalls the system's
root operating system while leaving the user's data intact. The system configuration
settings and stored files will not be changed.
Reimaging an SP requires that it is first placed in service mode. That is why the Execute
button for this task is now greyed out. Once you have the SP in service mode and execute
the reimage task, wait at least 20 minutes while the system reimages the SP and do not
attempt any actions in Unisphere until it has completed. After it has completed reimaging, it
will boot into service mode. You can then use the reboot service task to reboot it to Normal
Mode.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 17

 Now that we’ve looked at all of the service tasks, let’s take a look at the other two tabs in
the System Service window. The Technical Advisories tab displays up-to-date, real time
information and advisories specific to your system from the Knowledgebase available on the
support website. Here you can select an advisory from the list and choose the link in the
Knowledgebase Number column. A new Web browser displays the technical advisory article
from the support website. Note that you can customize the view as well as sort, filter, and
export data.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 18

 The Unity storage system monitors and reports on a variety of system events. These events
are collected and written to a log shown here in the System Service Logs window. Note that
you can customize the view as well as sort and filter data by date and time, user, source
SP, Category and Message. You can also configure remote logging. Click on the Manage
Remote Logging link to navigate directly to the Specify Remote Logging Configuration
section in the System Settings menu.

To configure remote logging, the remote host must be accessible from the storage system.
By default, the storage system transfers log information on port 514 using the UDP
protocol. For more information on setting up and running a remote syslog server, refer to
the documentation for the operating system running on the remote system.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 19

 The Unisphere Support page can be reached via the navigation pane on the left. The
Support page provides links to resources for learning about and getting assistance with
your storage system. Options include watching how-to videos, accessing online training
modules, downloading the latest product software, searching and participating in the online
community, and much more.

You can also access support options through the product's support website. To register your
system, download licenses, or obtain updated software, you must first establish a support
account.

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 20

Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 21
 As we can see in the Software Upgrades page the current UnityOS version and release date
are displayed. Here we can download new software, start an upgrade, or perform a health
check.

Selecting the Perform Health Checks button will begin a Pre-Upgrade Health Check. A health
check is a series of checks on the state of the storage system. Performing a system health
check helps ensure that no underlying problems exist that may prevent a successful
software upgrade. If there are no problems with the storage system, the health check
should complete in a few minutes and should report “The storage system's health checks
have successfully completed” as shown here. If any issues are reported, they must be dealt
with prior to proceeding with a software upgrade. Now let’s try the software upgrade.

Refer to the video demonstrations for hardware upgrades and for each of the Customer
Replaceable Unit (CRU) procedures.

Copyright 2015 EMC Corporation. All rights reserved. Unity Basic Maintenance 22
Copyright 2015 EMC Corporation. All rights reserved. Unity Maintenance 23