Nho Kit
Nho Kit
Nho Kit
NAME:P POSITION: P
PROGRAM:P DATE: P
History PeopleSoft
I acknowledge that I was oriented regarding the above topics marked with . I further acknowledge
that I understood all its contents and agree to uphold the company's interest at all times by following its
rules and regulations.
P_______________________________________________________
EMPLOYEE'S SIGNATURE OVER PRINTED NAME
STATEMENT OF UNDERSTANDING
Information Security and Privacy Awareness
_______________. I have had the opportunity to ask questions about the company’s
information security policies, procedures and practices. I acknowledge that I fully understand
what my responsibilities are and what the impacts of not complying with information security
policies are. I agree to and will comply with the information security policies and procedures, and
other guidelines set forth in the employee handbook. I understand that the company reserves the
right to change, modify, or abolish any or all of the policies, rules, and regulations contained or
described in the information security policy as it deems appropriate at any time, with or without
notice.
________________________________
Employee Signature over Printed Name
_____________________
Date Signed
Noted By:
________________________________________________________________
Internal Use Only
EMPLOYEE NO.____________
1. I am a new employee of Sutherland Global services Philippines, a branch of Sutherland Global Services, with
office address in the Philippines at Philplans Corporate center, Triangle Drive Bonifacio Global City Taguig
Metro Manila Philippines.
2. I am fully aware of my obligation to submit my current year’s W-2 BIR Form No.2316 from my previous
employer to Sutherland as part of my pre-employment requirements.
3. I am also aware that my deadline for the submission of my current years W-2 BIR Form No.2316 from my
previous employer to Sutherland is on or before ____________________ of the current taxable year consistent
with the preparation of Sutherland for the year-end tax computation.
4. Failure to submit my current year’s W-2 BIR Form No.2316 from my previous employer relieves Sutherland from
any obligation to file any withholding tax payable in behalf. Thereafter Sutherland shall proceed computing
my year-end tax based on their records and should there be any withholding tax payable to the government, I will
personally file settle and pay it with the Bureau of Internal Revenue (BIR) or any of their registered collection
agencies.
5. Despite full knowledge my obligations, I have failed to submit and present my current year’s W-2 BIR Form
No.2316 from my previous employer to Sutherland.
6. In consideration of the foregoing, I have forever released, remised and discharge, for myself, my
representatives, agents, heirs, executors and administrators, hereby remise, released and forever discharge
Sutherland Global Services, its successors, assigns, and trustees and/or directors, officers, stockholders,
employees, and representatives, from any action or actions, cause or causes of action, sum of money,
accounts, damages, claims and demands whatsoever in law or in equity, I ever had, now have, or hereafter may
have, or which my representatives, agents, assigns, heirs, executors and administrators can, shall or may have
upon and by reason of my failure to submit the BIR document to Sutherland.
7. I also hold Sutherland free and harmless from any claim, liability, penalty and/or compensation that may arise as
a result of my failure to submit the above mentioned BIR document.
8. I confirm that I read and understood the contents of this Receipt, Release and Quitclaim and that I voluntary
signed the same.
IN WITNESS WHEREOF, I have hereunto set my hand this ____________ at Taguig City.
________________________
Affiant / Employee Signature
ACKNOWLEDGEMENT
NOTARY PUBLIC
Doc No._________
Page No._________
Book No.________
Series of_________
Non-Disclosure Agreement
I, the undersigned, acknowledge and agree that after going to the process
of orientation do hereby state :
3) Confidential Information.
_P__________________________________
(Signature)
_P____________________________________
(Printed Name)
_P__________________________________
(Address)
_P__________________________________ Noted by:
(Date)
COMMITMENT TO ATTENDANCE AND PUNCTUALITY FOR
PROBATIONARY EMPLOYEES
Consistent with your employment contract, you will be on probationary status for no more than one hundred eighty
(180) days from the start of your employment. During this period, the Company will evaluate your performance, among
others, in terms of your dependability, efficiency, initiative, attitude (as regards our customers, the Company and its
officers and your colleagues), cooperation, client response, judgment, punctuality, quality and quantity of work, and
professionalism.
By a copy of this document, you hereby agree and commit to strictly observe shift schedule, `training schedule,
workdays, work hours and break periods. You must be able to report to work regularly and on time. Frequent
absences, tardiness or “undertime” is strictly forbidden.
The following attendance guidelines will be followed during your probationary period:
1. The company requires the full 180 day period to measure the fitness and qualification of an employee for
permanent and regular employment.
a. Hence, probationary employees will be allowed a total of 4 absences (regardless of reason) during
the entire 180 day probationary period.
b. However, given the importance of training, in no case will an employee be allowed more than 2
absences (regardless of reason) while in training. In cases where the training is more than 2 months,
employee will be allowed 3 absences (regardless of reason).
2. All absences during training will form part of the employee’s attendance during the whole probationary
period. Hence, employees with perfect attendance in training will have allowable absences up to the total (4
days) while on the floor during the rest of their probationary period. Any excessive absence following this
provision shall lead to non-regularization.
3. Exceptions will be managed between Sr./HR Director and Sr./Training Director (which can include prolonged
sickness or injury or valid family emergency, all with supporting documentation). In such a case, employee
must notify his/her trainer or the immediate manager to advise a valid sick or emergency leave. Otherwise,
employee may be sanctioned for NO-CALL, NO SHOW, as follows:
4. Where an employee failed to present medical records or proof of emergency within 3 days after the supposed
emergency, the employee may be sanctioned for unauthorized absence, sanctioned similarly as No Call, No
Show.
5. Absences will have no rolling period. Refresh will happen once they are regularized since employees will then
have leaves and will be covered by the absences policy following the handbook.
6. In cases of Tardiness, employee will be allowed a total of 5 instances/occurrence of tardiness during the entire
probationary period. Exceeding this number will result to non-regularization.
7. Non-compliance in any of these provisions shall be a valid ground to terminate the probationary period of an
employee for failure to meet the required standards of behavior and performance, consistent with the
provisions of his employment contract.
I hereby acknowledge and agree without qualifications or reservations to all the terms and conditions stated in this
document. By a copy of this document, I hereby agree and commit to strictly observe shift schedule, `training schedule,
workdays, work hours and break periods. I understand that non-compliance be a valid ground to terminate the
probationary period of an employee for failure to meet the required standards of behavior and performance, consistent
with the provisions of his employment contract.
________________________ ___________________________
Signature over printed name Date
(To be filled out by BIR) DLN:
D. Taxpayer Identification Number (TIN) Card Others (specify) Avail of 8% Income Tax Rate Option
E. Tax Clearance Certificate for Transfer of Property/ies (TCL2)/
Others (specify)
Certificate Authorizing Registration (CAR)
F. Others(specify)
7 Correction/Change/Update of Registration Information
A. CHANGE IN REGISTERED NAME/TRADE NAME
Registered Name Trade/Business Name
New Registered Name/Trade/Business Name
Old
New
B. CHANGE IN REGISTERED ADDRESS (Old RDO) (New RDO)
Transfer within same RDO Transfer to another RDO From To
Unit/Room/Floor/Building No. Building Name/Tower
Subdivision/Village/Zone Barangay
Town/District Municipality/City
C. CHANGE IN ACCOUNTING PERIOD (Applicable to Non-Individual) Accounting Start Month Effectivity Date (MM/DD/YYYY)
Subdivision/Village/Zone Barangay
Town/District Municipality/City
Position TIN
- - -
B. DE-REGISTER/CESSATION OF REGISTRATION
Permanent closure of business (head office) of an individual Trade/Business Name
B. New Name/Married Name (First Name, Middle Name, Last Name, Suffix)
C. Spouse Information
Employment Status
of Spouse
Unemployed Employed Locally Employed Abroad Engaged in Business/Practice of Profession
Spouse Name (Last Name) (First Name)
11 Other Update/Correction (please specify details) For Taxpayer For BIR Use
Effective Date
of Change Approved by:
(MM/DD/YYYY)
REVENUE DISTRICT OFFICER Date
(Signature over Printed Name)
12 Declaration Stamp of BIR Receiving Office
I declare, under the penalties of perjury, that this application has been made in good faith, verified by me and to the best of my and Date of Receipt
knowledge and belief, is true and correct, pursuant to the provisions of the National Internal Revenue Code, as amended, and the
regulations issued under authority thereof. Further, I give my consent to the processing of my information as contemplated under the
*Data Privacy Act of 2012 (R.A. No. 10173) for legitimate and lawful purposes.
____________________________________________________ ______________________
TAXPAYER/AUTHORIZED REPRESENTATIVE/TAX AGENT Title/Position of Signatory
(Signature over Printed Name)
*Note: The BIR Data Privacy Policy is in the BIR website (www.bir.gov.ph)
Documentary Requirements
REPLACEMENT/CANCELLATION E. Change/Add Facility Type/Details
A. Certificate of Registration 1. Appropriate Application for Registration and requirements therein
1. Original Copy of Old Certificate of Registration, for replacement F. Change/Add Incentive Details/Registration
2. Affidavit of Loss, if lost 1. Certificate of Accreditation/Registration from Investment Promotion Agency
3. Proof of payment of Certification Fee and Documentary Stamp Tax - to be submitted before the I. Change/Update of Contact Person/Authorized Representative
issuance of the new Certificate 1. Authorization or Certification issued by Officer enumerated under Section 52 (A) of the Tax Code
B. Authority to Print (ATP) Receipts and Invoices (President or representative and Treasurer or Assistant Treasurer of the Corporation)
1. Original Authority to Print Primary and Secondary Receipts/Invoices J. Change/Update of Stockholders/Members/Partners
2. New Application Form (BIR Form No. 1906), if applicable 1. Amended Articles of Incorporation/Cooperation/Partnership
3. Affidavit of Loss, if lost
C. Tax Clearance Certificate for Tax Liabilities (TCL1) CLOSURE OF BUSINESS/CANCELLATION OF REGISTRATION
1. Affidavit of Loss, if lost 1. Death Certificate, in case of death of an individual;
2. Proof of payment for Certification Fee and Documentary Stamp Tax-to be submitted before the issuance 2. List of ending inventory of goods, supplies, including capital good;
of the new Tax Clearance Certificate 3. Inventory of unused sales invoices/official receipts (SI/OR);
3. TCL1, if for replacement 4. Unused sales invoices/official receipts and all other unutilized accounting forms (e.g., vouchers,
D. TIN Card debit/credit memos, delivery receipts, purchase orders, etc.) including business notices and
1. Affidavit of Loss, if lost permits as well as COR shall be subject for destruction to be witnessed by BIR personnel and
2. Old TIN Card (if replacement is due to damaged card) officials.
3. Marriage Certificate (for change of Family Name)
CHANGE OF CIVIL STATUS
4. SEC Certificate (for Change of Corporate Name) 1. Marriage Contract or Court Order (declaration of nullity of marriage); and
CORRECTION/CHANGE/UPDATE OF REGISTRATION INFORMATION 2. Letter Request for temporary use of old receipts/invoices (for business taxpayers) if applicable.
A. Change in Registered Name/Trade Name
UPDATE OF BOOKS OF ACCOUNT
1. Amended SEC Registration/DTI Certificate; and
1. Photocopy of the first page of the previously approved books
2. Letter Request for temporary use of old receipts/invoices (for business taxpayers) if applicable.
B. Change in Registered Address REGISTRATION OF BOOKS OF ACCOUNTS
FROM OLD RDO A. Manual Books Of Account
1. Inventory List of unused principal and supplementary receipts/invoices for destruction if not to be used 1. New sets of permanently bound books of accounts
in the new RDO or request letter for approval of use of the unused receipts/invoices in new RDO B. Manual Loose Leaf Books Of Accounts
FROM NEW RDO 1. Permit to Use Loose Leaf Books of Accounts;
1. Photocopy of Amended Articles of Incorporation/Partnership bearing the taxpayer’s new principal 2. Permanently bound Loose Leaf Books of Accounts; and
business address and Certificate of Filing of Amended Articles of Incorporation (only for Non-Individual 3. Affidavit attesting the completeness, accuracy and correctness of entries in Books of Accounts
taxpayers); and the number of Loose Leaf used for period covered.
2. Photocopy of Mayor’s Business Permit; or Duly received Application for Mayor’s Business Permit, if the C. Computerized Books Of Accounts
former is still in the process with the LGU; 1. Permit to Use Computerized Accounting System (CAS)/Computerized Books of Accounts
3. Unused principal and supplementary receipts/invoices for re-stamping per approved inventory list by old (CBA) and/or its Components;
RDO; 2. DVDs containing Electronic Books of Accounts and Records. The DVDs should be properly
4. Transfer Commitment Form. authenticated and its labels duly signed by the responsible official(s) of the company who are
C. Change in Accounting Period required to sign the tax returns under the Tax Code, using a permanent marker;
1. Photocopy of the Securities and Exchange Commission (SEC) Certificate of Filing of Amended By-Laws 3. Affidavit attesting the completeness, accuracy and appropriateness of the computerized
showing the change in accounting period. accounting books/records, in accordance with the keeping of books of accounts and records for
D. Change/Add Registered Activity/Line of Business internal revenue tax purposes.
1. Photocopy of Amended Mayor’s Permit or SEC Certificate of Registration if applicable; and
2. Letter Request for temporary use of old receipts/invoices (for business taxpayers) if applicable.
PMRF
PHILHEALTH MEMBER REGISTRATION FORM
UHC v.1 January 2020
REMINDERS:
PHILHEALTH IDENTIFICATION NUMBER (PIN)
1. Your PhilHealth Identification Number (PIN) is your unique and permanent
PURPOSE:
number.
2. Always use your PIN in all transactions with PhilHealth. REGISTRATION UPDATING/AMENDMENT
3. For Updating/Amendment check the appropriate box and provide details to Preferred KonSulTa Provider
be accomplished and submit corresponding supporting documents.
4. Please read instructions at the back before filling-out this form.
I. PERSONAL DETAILS
NAME NO
MIDDLE MONONYM
LAST NAME FIRST NAME EXTENSION MIDDLE NAME NA ME
(Jr./Sr./III)
(Check i f app li cable onl y)
MEMBER
MOTHER’s
MAIDEN NAME
SPOUSE
(If Married)
m m d d y y y y
SEX CIVIL STATUS CITIZENSHIP TAX PAYE R IDE NTIFICATION NUMBER (TIN) (Optional)
Male Single Annulled FILIPINO FOREIGN NATIONAL
Female Married Widow/er
Legally Separated
DUAL CITIZEN
Subdivision Baranga y Municipality/City Province/Sta te/Country (If abroad) ZIP Code E-mail Address (Required for OFW)
DATE OF NO Chec k if
NA ME MIDDLE MONONYM
BIRT H with
LAST NAME FIRST NAME EXTENSION
(Jr./Sr./III)
MIDDLE NAME RELATIONSHIP
(mm-dd-yyyy)
CITIZENSHIP NA ME Per manent
Disa bility
(Check i f app li cable onl y)
Correction of Sex
As necessary for the proper execution of processes related to the legitimate and Full Name:
declared purpose;
The use or disclosure is reasonably necessary, required or authorized by or under the ______________________________
law; and,
Adequate security measures are employed to protect my information. PRO/LHIO/Branch:
_____________________________
INSTRUCTIONS
1. All information should be written in UPPER CASE/CAPITAL LETTERS. If the information is not applicable, write “N/A.”
2. All fields are mandatory unless indicated as optional. By affixing your signature, you certify the truthfulness and accuracy of all
information provided.
3. A properly accomplished PMRF shall be accompanied by a valid proof of identity for first time registrants, and supporting
documents to establish relationship between member and dependent/s for updating or request for amendment.
4. On the PURPOSE, check the appropriate box if for Registration or for Updating/Amendment of information.
5. Indicate preferred KonSulTa provider near the place of work or residence.
6. For PERSONAL DETAILS, all name entries should follow the format given below. Check the appropriate box if registrant has no
middle name and/or with single name (mononym).
This is to certify that I have attended the Code of Conduct discussion during the New Hire
Orientation and I have accomplished the Code of Conduct online training and have understood the
material covered.
I was given the opportunity to ask questions about the policies in the handbook. I agree to and will
comply with the policies, procedures, and other guidelines set forth in the handbook. I understand
that the company reserves the right to change, modify, or abolish any or all of the policies, benefits,
rules, and regulations contained or described in the handbook as it deems appropriate at any time,
with or without notice. I acknowledge that neither the Code of Conduct nor its contents are an
express or implied contract regarding my employment.
I, further, understand that all employees of the company, regardless of their classification or
position, are employed on an at-will basis, and their employment is terminable at the will of the
employee or the company at any time, with or without cause, and with or without notice. I have also
been informed and understand that no officer, agent, representative, or employee of the company
has any authority to enter into any agreement with any applicant for employment or employee for
an employment arrangement or relationship other than on an at-will basis and nothing contained in
the policies, procedures, handbooks, or any other documents of the company shall in any way create
an express or implied contract of employment or an employment relationship other than one on an
at-will basis.
The Code of Conduct is a Company property therefore should not be shared, and kept confidential at
all times.
Signature Date
Employee’s Name
Noted By:
Acknowledgement of Employee Handbook
I have attended the orientation and I confirm having fully-understood the material/s
covered, including discussion of the Employee Handbook (“Handbook”). I have had the
opportunity to ask questions about the policies in this Handbook, and I understand that any
future questions that I may have about the Handbook or its contents will be answered by the
Manager or his or her designated representative upon request.
I agree to, and commit to comply with the policies, procedures, and other guidelines set
forth in the Handbook. I understand that the Company reserves the right to change, modify,
or abolish any or all of the policies, benefits, rules, and regulations contained or described in
the Handbook as it deems appropriate at any time, with or without notice. I understand that
the responsibility of reading and updating myself with any changes, modification, and/or
abolition of any or all of the policies, benefits, rules and regulations in the Handbook, as may
be duly-published is incumbent upon me.
I acknowledge that neither the Handbook nor its contents are an express or implied
contract regarding my employment.
I further understand that all employees of the company, regardless of their classification
or position, are employed voluntarily, such that the employer-employee relationship may be
severed either by the employee by resignation, or by the company for just cause/s in
accordance with relevant laws,
I have also been informed and understand that no officer, agent, representative, or
employee of the company has any authority to enter into any agreement with any applicant
for employment or employee for an employment arrangement or relationship other than on a
voluntary l basis and nothing contained in the policies, procedures, Handbooks, or any other
documents of the company shall in any way create an express or implied contract of
employment or an employment relationship other than one that is voluntary.
This Handbook is a company property and must not be shared outside company premises.
Signature Date
Name of Beneficiary Date of Birth Relationship Name of Dependents Date of Birth Relationship
I HEREBY CERTIFY that the personal data contained herein are true and correct.
By a copy of this document, you hereby agree and commit tostrictly observe the following implementing guidelines:
I. ATTENDANCE
Attendance and schedule adherence is critical in completing learning, training, and development opportunities.
1. Employee should not miss any portion of the learning, training, and development opportunities. However, Sutherland will require a
minimum of 95% attendance completion to acquire minimum skills requirement for the job. See below for applicable allowable
absences per training length:
a. A maximum of two (2) absences for employees undergoing training that runs for less than 40 business days (or eight
training weeks)
b. A maximum of three (3) absences for employees undergoing training that runs for 40 business days to 60 business days
c. A maximum of four (4) absences for employees undergoing training that runs for 61 business days to 80 business days
d. Exemptions will be managed between senior leaders of Human Resources and Training (Senior Manager and/or Director).
2. Employee shall receive a documented coaching log from Trainer/Training Manager for all instances of absences regardless of reason.
3. Employee shall adhere to the call-in process (see Article III: Call-In Process) for all instances of absences regardless of reason.
4. Failure to adhere to any aforementioned guidelines on attendance is a ground for non-regularization due to inability to meet the
required standard performance at work.
II. TARDINESS
An employee is considered on time if he/she has clocked in through Sutherland’s timekeeping tool AND is physically present at the training facility
or office location where the training is being held on or before the start of shift. Employee is also expected to return to the training facility on time
after breaks and lunches.
1. However, if employee will be tardy, he should follow the Call-In Process indicated in Article III below.
a. The company will allow a total accumulated tardy minutes not exceeding 60 minutes or a maximum of four (4) instances
whichever comes first.
b. Anything in excess of 60 minutes or 4 instances will merit disciplinary action as stated in Sutherland’s code of conduct.
c. An instance of tardiness that exceeds two (2) hours shall be considered half a day of absence and will be taken against the
allowable two-day absence as outlined in Article I.1.a.
In cases of absences, under time or tardiness, employee is required to call the authorized contact person (Name of Contact Person and Mobile
Number) at least one hour before the start of the training to properly notify the company the(1) reason for absence/tardiness, (2) employee’s
commitment to return to workand (2) a contact number to reach the employee.
1. Failure to notify the authorized contact person stated above prior to start of training is considered by the company as No Call/No
Show (NCNS). As per Sutherland’s code of conduct, NCNS is considered an occurrence of unexcused absence and is grounds for
disciplinary action up to and including separation from the company.
a) 1st Instance – Final Written Warning
b) 2nd Instance – Termination via non-regularization
IV. USE OF ELECTRONIC DEVICES, TECHNOLOGY AND COMPANY EQUIPMENT AND FACILITIES
1. Devices such as, but not limited to mobile phones, smart watches, tablets, ipods, headsets, laptops, gaming console and other
similar electronic devices, smart devices and gadgets are strictly prohibited inside the Training Facility. These should be kept inside
lockers or deposited with the Security Personnel on duty.
2. Computers inside the training facility shall not be used to access your personal mails, social media accounts, and any and all non-
work related websites.Computers shall be turned on/turned off only upon the advice of your trainer-facilitator.Removal or
tampering of company equipment is strictly prohibited.
3. Employee is expected to take care of the equipment and facilities of the company.Cleanliness of the training room should be
maintained. Garbage bins are placed inside the room for your use. Food/snacks are not allowed inside the training room. Only spill
proof liquid containers are allowed
V. TRAINING CERTIFICATION
1. Employee shall undergo Communications and Language Training, Product Training and Nesting (Transaction Handling) Assessment
and Certification in order to pass training and receive an endorsement to production / operation.
2. Failure to pass Training, Assessment and Certification shall cause removal from training and the company.
3. Attached in the next page is the Training Certification Agreement that outlines the client expectations, the training goals and targets,
and Certification requirements. (Please append your Program Training Certification agreement)
Failure to adhere to any aforementioned guidelines is a ground for non-regularization due to inability to meet the required standard
performance at work.
ACKNOWLEDGMENT
I have received a copy of this policy and have read and understand the material covered. I have had the opportunity to ask questions about the
policies in this handbook, and I understand that any future questions that I may have about the handbook or its contents will be answered by the
Office Manager or his or her designated representative upon request. I agree to and will comply with the policies, procedures, and other guidelines
set forth in the policy. I understand that the company reserves the right to change, modify, or abolish any or all of the policies, benefits, rules, and
regulations contained or described in the policy as it deems appropriate at any time, with or without notice. I acknowledge that neither the policy
nor its contents are an express or implied contract regarding my employment.
_________________________________ ________________________________
Employee Signature over Printed Name Training Manager Signature over Printed Name
_________________________________ ________________________________
Date Date
CONFIDENTIALITY AND INTELLECTUAL PROPERTY AGREEMENT
___________________________________________
(Signature)
___________________________________________
(Printed Name)
___________________________________________
(Address)
___________________________________________
(Date)
___________________________________________
__________, 201____
Workstation, Computer, Internet and
Production Floor Guideline
1. Uploading and, or, transmitting materials that contain viruses or any harmful
programs that would result to corruption, destruction, alteration of any
electronic data and information.
2. Using Company computers or other electronic devices for hacking purposes;
unauthorized access into or interference in a computer system and server.
3. Piracy or unauthorized reproduction, dissemination, importation, use,
removal, substitution, modification, storage, uploading, downloading,
communication or making available to the public, of the Company's protected
material and copyrighted items.
4. Initiating and, or, downloading network games which may affect the
functionality of the Company’s network and systems.
5. Consenting to, tolerating, or allowing another employee to use his/her
password or login code to gain access to a server, directory, files, or physical
entry to which the accessing employee has not been duly authorized for.
6. Unauthorized duplication and, or, possession of any confidential files or data.
7. Tampering with server and network configurations, changing the server or
network rights of users and creating unauthorized user accounts on the
server.
8. Posting and, or, transmitting sexually explicit and other related images,
narrative or nay data that are sexual in nature.
9. Surfing on any non-work related sites.
10. Online discussion of obscene topics, or using offensive, bigoted, hateful or
racially offensive statements.
11. Negligence or the careless act of leaving the computer unattended thereby
risking a possible data security infringement.
1. I would not leave any access doors kept open at any time
2. To swipe my access card each time I make an entry or exit
3. No files are stored on the desktops of my system
4. No print outs or papers are left unattended over my desk
5. Fire exits are kept closed and used only for emergency purposes
6. No passwords are shared, written, posted anywhere
7. Not to share passwords if somebody asks me to disclose it even if it is my
colleagues, superiors, technology members, auditors
8. USB drives, CD drives are disabled in my systems
9. Not to carry any types of external storage media devices (CD’s, DVD’s, Pen
drives etc) inside the floor
10. No EXE files, flash games, other unauthorized software’s are installed, stored
in my systems
11. Antivirus are updated with the latest version in my PC’s, laptops
12. To wear and display my access cards/ID’s all the time
13. To keep your systems locked/logged off when you are moving away from
your seat
14. Not to take mobiles inside the program floor
15. That I don’t have any local administrator rights in my systems unless
otherwise approved for business needs
16. No client related sensitive information’s are stored in my systems, mail boxes
unless otherwise approved for business needs”
Conforme:
_________________________________
Signature over printed name
_________________________________
Date and Time
(FOR EDD)
Remote Work Agreement
1. This is an agreement between __________________(“the department”) and _________(“Employee”)
to establish the terms and conditions while work is performed remotely, outside a Sutherland-
controlled facility. This agreement is a supplement to the original employment contract and does not
aim to supersede the same.
2. This agreement begins on_____________ and continues indefinitely while the employee continues to
work in the same role and the same department. The company reserves the right at any time to
review and revise the terms of this agreement, or even discontinue the same, and to require the
employee to report back to the office temporarily or permanently for any of the reasons specified in
Sutherland’s Remote Work Policy with at least one (1) week prior notice, subject to any local
legislation requirements on the matter.
3. The following work conditions apply:
a. Employee’s regular teleworking schedule is;
☐ Regular, from: ______ to: ______
☐ Flexible
Employee commits to secure supervisor approval in advance of working any overtime hours (if non-
exempt or hourly paid) and comply with applicable company policies on time and attendance.
b. Employee’s official remote work location is _______________________________ .
c. Employee’s official teleworking phone number is ________________________.
4. By signing this agreement, the employee confirms that s(he) will comply with the company’s Remote
Work policy. The employee also understands the need to comply with all Information Security, Ethics
& Compliance and Human Resources policies and any other company policies that apply by virtue of
the employee’s role/level/location, as if working in a Sutherland controlled office.
5. Employee’s duties, obligations, responsibilities, and conditions of employment with Sutherland remain
unchanged except those obligations and responsibilities specifically addressed in this agreement.
6. Compensation and benefits, access to training, participation in corporate employee events,
opportunities for lateral or vertical promotion and/or participation in other talent management activities
will not be differentiated by virtue of the employee working remotely in comparison to similarly
situated employees working at a Sutherland controlled office.
7. Regarding space and equipment purchase, set-up, and maintenance for telecommuting purposes:
Provided By
Work Tools
Company Employee
Laptop/Desktop ☐ ☐
Internet (min 10 Mbps + Unlimited download) ☐ ☐
System Software ☐ ☐
Others ☐ ☐
Company provided tools shall remain the property of the company and used for work purposes only,
to be returned within the deadline provided by the company upon cessation of employment or upon
request of the company.
Employee agrees to report to Employee’s supervisor any incidents of loss, damage, or unauthorized
access at the earliest reasonable opportunity.
8. The employee shall be responsible for ensuring that the remote workplace or office complies with
Health & Safety standards recommended by Sutherland and/or required by local regulations.
________________________________________ ________________________
[Insert Employee’s Name] Date
________________________________________ ________________________
[Insert Supervisor’s/Company Representative’s Name] Date
Information Security / Clean Desk “Work at Home”
Employee Attestation
Complete trust and integrity sit at the heart of everything we stand for here at Sutherland. It is
unprecedented situations like the one we find ourselves in now, with the COVID-19 outbreak, that
reinforce the importance of trust as we work together to maintain the integrity of our business. Each
one of us plays a vital role in ensuring that we continue to foster an environment where our Values and
Winning Behaviors are evident in all that we do.
In order to prevent the spread of COVID-19 through community transmission, you will begin to Work at
Home on behalf of Sutherland and our clients. Please read and confirm your commitment to work in a
safe and secure environment:
• As committed in the Non-Disclosure Agreement, I will hold in strictest confidence, and will not
misuse or disclose to any unauthorized person, any Confidential Information belonging to our
clients, end customers, or our company.
• I will collect ONLY the information that is required to provide the necessary service or support
as defined by the process, always respecting individual rights to data privacy.
• I will enter the required information directly into the system and in the field(s) as defined by the
process and not store, write, or copy customer information anywhere else.
• I will not use unsecured public WIFI and will work only through a secure connection via
Sutherland’s or the client’s VPN or a Secure Wi-Fi / LAN Connection (where applicable), whether
I use a Sutherland, or a client issued laptop / desktop or a personal computer.
• I will not print, download or save company information on my personal computer or external
storage devices.
• I will ensure that my work area is secure, and my monitor is set up in such a way that it is not
visible to anyone other than myself.
• I will not share business information with anyone who does not have a legitimate business need
to know.
• I will not misuse benefits that are meant as a privilege to the customers such as promo codes,
vouchers, or coupons, for personal gain.
• I will use company provided email, access to company or client systems, data, and other
corporate resources for business purposes ONLY.
• I will not send company information outside the Sutherland or client network, including my
personal email account.
• I will lock my computer when stepping away (including lunch / breaks) and turnoff the computer
and monitor(s) during non-working hours.
Information Security / Clean Desk “Work at Home” Employee Attestation – COVID 19 03/17/20
Internal Use Only
• I will never leave company information unattended and I will not browse non-business-related
information on the computer (whether company provided or my personal computer) that I am
using to support our clients.
• I will not use personal electronics such as cell phones, smart watches, personal computers or
laptops, tablets, etc. that are capable of capturing, storing or communicating company, customer
and/or client-related information. These devices will be stored outside of my work area to protect
our clients’ confidential information and to prevent unauthorized disclosure.
• I will not click on pop-ups, links, or attachments that look suspicious or that come from an
unknown sender.
• I will not let friends or family use the computer that I am using to support our customers.
I understand that the work from home arrangement is temporary and will be discontinued by the
company should the threat of the COVID-19 virus dissipate, or if I:
• Fail to demonstrate the attitude and work ethics needed to be productive and successful in
a remote work environment;
• Fail to consistently provide adequate internet connectivity and / or a noise-free environment
resulting to repeated disruptions;
• Fail to comply with any of the provision of Sutherland’s Remote Work Policy, Information
Security and Data Protection Policy and other relevant policies; or
• Should my performance deteriorate or fall below acceptable levels.
I also understand that any violation of this agreement or aforementioned company policies will result in
consequences, up to and including termination.
Information Security / Clean Desk “Work at Home” Employee Attestation – COVID 19 03/17/20
Internal Use Only
HQP-PFF-093
(V04, 01/2019)
________________
Date
Dear Sir/Madam:
I would like to request for the consolidation/merging of my membership records with the
following information:
_______________________________ __________________________________
Member’s Name and Signature Name and Designation of Authorized Signatory
Approved by:
__________________________________
Name and Designation of Authorized Signatory