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    9 AM To 9 PM Shifts

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    SLAUGHTER GAMING
    The document shows call center performance metrics for different time slots on Saturdays and Sundays over multiple weeks. It includes the number of call offers, answers, abandons, service level percentage, abandonment rate and average handle time. It also lists the full time employees, Ankit, Somya and Neha, and their shift timings for weekdays and weekends.

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    9 AM To 9 PM Shifts

    Uploaded by

    SLAUGHTER GAMING
    30 views2 pages
    The document shows call center performance metrics for different time slots on Saturdays and Sundays over multiple weeks. It includes the number of call offers, answers, abandons, service level percentage, abandonment rate and average handle time. It also lists the full time employees, Ankit, Somya and Neha, and their shift timings for weekdays and weekends.

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    9 AM to 9 PM Shifts

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    The document shows call center performance metrics for different time slots on Saturdays and Sundays over multiple weeks. It includes the number of call offers, answers, abandons, service level percentage, abandonment rate and average handle time. It also lists the full time employees, Ankit, Somya and Neha, and their shift timings for weekdays and weekends.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    30 views2 pages

    9 AM To 9 PM Shifts

    Uploaded by

    SLAUGHTER GAMING
    The document shows call center performance metrics for different time slots on Saturdays and Sundays over multiple weeks. It includes the number of call offers, answers, abandons, service level percentage, abandonment rate and average handle time. It also lists the full time employees, Ankit, Somya and Neha, and their shift timings for weekdays and weekends.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
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    Slots Call Offer Saturday Sunday

    Values
    08:00 - 09:00 1 04-Dec-21 05-Dec-21
    09:00 - 10:00 171 Call Offer 56 66
    10:00 - 11:00 157 Call Answer 55 64
    11:00 - 12:00 199 Abandon 1 2
    12:00 - 13:00 183 SL% 98.21% 95.45%
    13:00 - 14:00 127 AL% 98.21% 96.97%
    14:00 - 15:00 153 Total Abandon % 2% 3%
    15:00 - 16:00 133 ACHT in Sec 171 238
    16:00 - 17:00 142
    17:00 - 18:00 118 Wee
    FTEs
    Total 1384 Monday Tuesday
    Ankit 12:00:00 - 21:00:00 12:00:00 - 21:00:00
    Somya 09:00:00 - 18:00:00 09:00:00 - 18:00:00
    Neha 09:00:00 - 18:00:00 09:00:00 - 18:00:00
    Saturday Sunday Saturday Sunday Total
    11-Dec-21 12-Dec-21 18-Dec-21 19-Dec-21 Grand Total
    47 44 77 47 337
    45 43 75 47 329
    2 1 2 0 8
    91.49% 93.18% 98.68% 97.87% 96.13%
    95.74% 97.73% 97.40% 100.00% 97.63%
    4% 2% 3% 0% 2%
    193 166 205 205 199

    Week Days
    Wednesday Thursday Friday Saturday Sunday
    12:00:00 - 21:00:00 12:00:00 - 21:00:00 12:00:00 - 21:00:00 Off 12:00:00 - 21:00:00
    09:00:00 - 18:00:00 09:00:00 - 18:00:00 Off 09:00:00 - 18:00:00 09:00:00 - 18:00:00
    09:00:00 - 18:00:00 09:00:00 - 18:00:00 09:00:00 - 18:00:00 09:00:00 - 18:00:00 Off

    Shift Timings
    12:00:00 - 21:00:00
    09:00:00 - 18:00:00

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