08 Eighth NVR Status

STATUS REPORT
PROJECT: Doc. Nº: Responsible:
ANNUAL PREVENTIVE MAINTENANCE OF CCTV AND ACS INF.SEGE.12.18 Miguel Davelouis

SYSTEMS:
Phase:
Date: Rev. Nº:
Monitoring&
EIGHTH NVR STATUS REPORT October-08-2020 1
Controlling
PROJECT:
CCTV AND ACCESS CONTROL SYSTEM MAINTENANCE
DISCIPLINE: Prepared by Miguel Davelouis Casana
Reviewed by Carlos Huamán Alarcón

ELECTRONIC SECURITY
Approved by Liliana Cuellar Pérez
P.O. 4700005510
“ANNUAL PREVENTIVE MAINTENANCE OF

CCTV AND ACS SYSTEMS:
EIGHTH NVR STATUS REPORT”
October 2020
1 08-10-2020 ISSUED FOR CUSTOMER APPROVAL MD CH LC
Rev. PRE. REV. APP.

DATE DESCRIPTION
Nº BY BY BY
INF.SEGE.12.17 REV:1 CCTV System Maintenance: Eighth NVR Status Report 2
PRESENTATION
VIDITEK S.A.C. is a company with leadership in the IP technology solutions market for
the business sector.
Our organization was born as a need to improve communications within a company or

organization, implementing systems that not only transport data and telephony, but can
also integrate complete platforms with video, audio, data, multimedia and electronic
security solutions.
We are a company oriented to provide quality solutions, advising our clients from the
planning of new projects to their implementation, for which we have an efficient team of
customer service, engineering team and technical service.
VIDITEK places great emphasis on a series of aspects that go beyond traditional

services, with the main objective of providing our clients with the necessary tools to
increase productivity in their companies.
VIDITEK – Tecnología de Seguridad Corporativa

Cal. José Gabriel Chariarse Nro. 151 - int. 1A, Miraflores - Lima 41, PERÚ T. (51-1) 612-5500 www.viditek.com
INDEX
Content
1. OBJECTIVE .......................................................................................................... 4
2. LOCATION ........................................................................................................... 4
3. SCOPE OF SERVICE........................................................................................... 4
4. CCTV SYSTEM .................................................................................................... 4
4.1. Background ................................................................................................... 4
5. NVRs .................................................................................................................... 5
5.1. List of equipment ........................................................................................... 5
5.2. Initial inspection at Control Center ................................................................. 5
5.3. NVR status per device................................................................................... 6
5.3.1. WIN_GP779TGPGLA ............................................................................ 6
5.3.2. NVR_60................................................................................................. 7
5.3.3. WIN-4DEB45109PG .............................................................................. 7
5.3.4. NVR-AS4000_MARINE ......................................................................... 8
5.3.5. NVR-7010 ............................................................................................. 9
5.3.6. NVR-8020 ........................................................................................... 10
5.3.7. NVR-AS4000_WAREHOUSE .............................................................. 12
5.3.8. AS3000sn39129241 ............................................................................ 13
5.3.9. PAL400 ............................................................................................... 13
5.3.10. Ayacucho-LR201612020141 ............................................................... 14
5.4. NVR warranty status ................................................................................... 16
6. Conclusions ........................................................................................................ 18
7. Recommendations .............................................................................................. 19
8. Observations....................................................................................................... 19
9. Annexes.............................................................................................................. 19
9.1. Warranty Status .......................................................................................... 19

1. OBJECTIVE
The purpose of this document is to describe the work carried out in the remote
revision evaluation of all NVR currently installed at all sites of LNG companies
located at Lima, Cañete and Ayacucho to ensure availability of video
surveillance systems and recordings required by the users.
2. LOCATION
The NVRs are located at:
- Pampa Melchorita, Carretera Panamericana Sur km. 163, Cañete, Lima,
Perú
- Calle Las Palmeras 435, Edificio PAL 400, San Isidro, 15073, Perú
- Av. Las Mercedes 198, Urb. Jardín Huamanga, Ayacucho, Perú
Each recorder was evaluated remotely from office PAL400 at San Isidro.
3. SCOPE OF SERVICE
The revision of NVR includes:
- Screenshots from Control Center
- Screenshots from web interfaces and remote desktop connection.
- Gathering of logs from the NVRs using their own inspection tools.
- Analysis of logs from the NVRs
- Status report of the NVRs
- Warranty status report
4. CCTV SYSTEM
4.1. Background
The existing CCTV system at the plant includes NVRs, network video cameras
and encoders by IndigoVision, as well as Bosch encoders and analog ATEX
Pelco cameras, all this equipment managed through the IndigoVision Control
Center VMS software. The Control Center license server is running over an
existing NVR named NVR-AS4000_MARINE. The master NTP server is
enabled on the NVR named NVR-AS4000_WAREHOUSE.
The CCTV system has ten (10) NVR deployed mostly at Melchorita Plant, while
one (01) is located at PAL400 for Lima offices and another (01) at Ayacucho
offices. The VMS was upgraded to version 16.1 on August 2020.
5. NVRs
5.1. List of equipment

Control Center Name Type Model
WIN_GP779TGPGLA NVR NVR-AS 4000 Windows
NVR_60 NVR NVR-AS 3000
WIN-4DEB45109PG NVR NVR-AS 4000 Windows
NVR-AS4000_MARINE NVR NVR-AS 4000 Linux
NVR-7010 NVR NVR-AS 4000 Linux
NVR-8020 NVR NVR-AS 4000 Linux
NVR-AS4000_WAREHOUSE NVR NVR-AS 4000 Linux
AS3000sn39129241 NVR NVR-AS 3000
PAL400 NVR NVR-AS 4000 Linux
Ayacucho-LR201612020141 NVR NVR-AS 4000 Compact
Tab. 1 - List of NVR deployed at LNG sites up to July 2020
5.2. Initial inspection at Control Center

A total of eight (08) out of ten (10) NVRs was found on-line and working with the
Control Center v16.1.
- The NVR_60 had already been reported by the user as out of service
since May 2019 and no network connection was available. This
equipment was formerly the main NTP server and later replaced in this
function by the NVR-AS4000_WAREHOUSE (as mentioned on previous
report).
- The AS3000sn39129241 has also been reported by the user (on January
2020) as out of service, this server was lent by IndigoVision.
- The remaining eight (08) NVRs were found on-line and with minor
warnings cause by off-line cameras.
Fig. 1 - NVR equipment status screenshot, initial inspection on October 08th.

5.3. NVR status per device
5.3.1. WIN_GP779TGPGLA
Location Information not available remotely
Brand IndigoVision
Product Code Information not available remotely
Model NVR AS-4000 Windows 40TB
Serial Number FXF0H32
MAC Address B8:2A:72:DE:9F:A1
Installed OS Windows Server 2008 R2 Standard
IP address 128.0.0.47
Storage duration 60 days
This equipment was found not synchronized with the NTP server. A NTP
service was installed in the Windows Server to keep synchronization monitored.
On January 23rd, an issue with the Drive 12 of the RAID1 corresponding to the
OS described on the Fourth NVR Status Report was solved.
On April 15th, another issue with the Drive 7 (Physical Disk \0\1\7) was found
offline affecting the RAID6 for video storage on this equipment, a case was
opened with Dell Support and a replacement part is expected to be sent,
however due to COVID-19 there were delays the replacement delivery.
On June 26th, the Drive 7 was replaced and RAID6 rebuilt.
Some cameras from Pipeline site were added to this server, at the end of the
inspection this NVR has a total of 46 cameras recording.
No new logs were found related to hardware issues on the server up to the day
of this report.
The 14 drives are distributed in 2 virtual disk, virtual disk 0 has 2 drives of
146GB in array RAID1 for Windows O.S. and IndigoVision software, virtual disk
1 has 12 drives 4TB for storage in array RAID6 for a total of 40TB. Logs shows
fault on drive 7; Virtual Disk 1, the video storage is allocated in this drive;
however, as this is RAID6 array it supports up to two (02) drives offline. The
recording duration was limited up to 60 days. Fans and memories are working
and overall temperature is among normal values, LAN3 is the only interface
being used out 4 ports available.

Fig. 2 – NVR initial status on October 8th
Fig. 3 – NVR status at the end of the inspection
5.3.2. NVR_60
Brand IndigoVision
Model NVR-AS3000
Serial Number Information not available remotely
MAC Address Device not available for inspection
Installed OS Linux
Storage duration Not recording, out of service
This device continues off-line as mentioned in the August 2019 report. No
further remote inspection was done on this device which is out of warranty.
5.3.3. WIN-4DEB45109PG
Brand IndigoVision
Model NVR AS-4000 Windows 12TB
Serial Number 1V1Y762
MAC Address 44:A8:42:37:D5:AA
Installed OS Windows Server 2008 R2 Standard

This equipment was found not synchronized with the NTP server. A NTP
service was installed in the Windows Server to keep synchronization monitored.
The 4 drives are distributed in 1 virtual disk, virtual disk 0 has 4 drives of 4TB in
array RAID5 for a total of 12TB, no new log regarding drive issues were found.
Fans and memories are working and overall temperature is among normal
values, LAN1 is the only interface being used out 2 ports available.
No new logs were found related to hardware issues on the server.
5.3.4. NVR-AS4000_MARINE
Brand IndigoVision
Model NVR AS-4000 Linux 24TB
Serial Number 5KRHQK2
MAC Address 50:9A:4C:61:46:22
Installed OS Linux

This equipment overall status is normal; no problems were found on logs. This
device has valid warranty status.
On January 2020, thirteen (13) additional cameras were added for recording
schedule on this device without affecting overall storage of sixty (60) days.
The 4 drives are distributed in 2 virtual disk, virtual disk 0 is for the Linux O.S.
and virtual for video storage, drives are 8TB for storage in array RAID5 for a
total of 24TB, no new log regarding drive issues were found.
Fans and memories are working and overall is among normal values, LAN1 is
the only interface being used out 2 ports available.
5.3.5. NVR-7010
Brand IndigoVision
Model NVR-AS 4000 Linux 12TB
Serial Number 763KXJ2
MAC Address 10:98:36:B3:FA:01
Installed OS Linux

The NVR was found operational and with no warnings.

Two (02) additional cameras recording schedules were added to this device on
May 2020, current storage duration is 55 days as displayed in Control Center
status. Bandwidth limitation is required on cameras assigned to this equipment
to get 60 days of storage duration.
During the inspection of October 2020 all cameras from Pipeline were removed
from this server as requested by the user.
total of 12TB.
5.3.6. NVR-8020
Brand IndigoVision
Model NVR-AS 4000 Linux 12TB
Serial Number 764KXJ2
MAC Address 10:98:36:B3:FB:41
Installed OS Linux


This equipment overall status is normal, no problems were found on logs. This
Six (06) additional cameras recording schedules were added to this device on
May 2020, current storage duration is 51 days as displayed in Control Center
status. Bandwidth limitation is required on cameras assigned to this equipment
to get 60 days of storage duration.
During the inspection of October 2020 all cameras from Pipeline were removed

5.3.7. NVR-AS4000_WAREHOUSE
Location Datacenter, Admin Building, Melchorita Plant
Brand IndigoVision
Product Code 980558
Model NVR-AS 4000 24TB
Serial Number 6J788P2
MAC Address 50:9A:4C:80:98:7F
Installed OS Linux
On May 2020, thirteen (13) additional camera recording schedules were
assigned to this NVR without affecting is total storage duration.
During the inspection of October 2020 the cameras from Pipeline were removed
and virtual 1 for video storage, drives are 8TB for storage in array RAID5 for a

5.3.8. AS3000sn39129241
Location Admin Building at Melchorita
Brand IndigoVision
Model NVR-AS 3000
Serial Number 39129241
MAC Address 00:90:AA:06:79:47
Installed OS Linux
Storage duration OUT OF SERVICE
This device was reported to be out of service on January 2020, this equipment
was lent by IndigoVision. No further remote inspection was done on this device
which is out of warranty.
5.3.9. PAL400
Location Datacenter, PAL400, San Isidro, Lima
Brand IndigoVision
Product Code 980558
Model NVR-AS 4000 24TB
Serial Number GKN7DP2
MAC Address 50:9A:4C:80:90:8B
Installed OS Linux
IP address 192.168.15.16
On March 2020, due to COVID-19 state of emergency curfew it was requested
to limit bandwidth for live and recording video because monitoring San Isidro
Offices is currently realized at Melchorita’s Plant.
This equipment overall status is normal, no problems were found on logs. This

Five (05) camera recording schedules were added in this NVR on December
2019 without affecting the storage duration.
and virtual 1 for video storage, drives are 8TB for storage in array RAID5 for a
5.3.10. Ayacucho-LR201612020141
Location Datacenter, Admin Offices, Ayacucho
Brand IndigoVision
Product Code 980411
Model NVR-AS 4000 Compact 1TB
Serial Number LR201612020141
MAC Address 00:90:AA:09:4D:3D
Installed OS Linux
IP address 10.13.192.13
On March 2020, due to COVID-19 state of emergency curfew it was requested
to limit bandwidth for live and recording video because monitoring San Isidro

Offices is currently realized at Melchorita’s Plant. This bandwidth limitation has

increased the average storage duration from 15 days to 47 days.
This equipment has a single 1TB for Linux OS and video storage, this device is
fanless, LAN1 is the only interface being used out 2 ports available. This device
has no RAID array.

5.4. NVR warranty status

On April 2020 NVR warranties for equipment with service tags FXF0H32,
1V1Y762, 763KXJ2, 764KXJ2, 5KRHQK2 and 6J788P2 were updated as
follows:
Control Center Name Serial Number Model Warranty Status
Warranty Updated
* ProSupport Plus and Next
Business Day On-Site up to
April 19, 2022
* Data Protection - Keep
NVR-AS 4000
WIN_GP779TGPGLA FXF0H32 Your Hard Drive up to April
Windows
19, 2023
Expired Warranty
* ProSupport Plus Up to April
19, 2020
NVR_60 ?? NVR-AS 3000 Out of Warranty
Warranty Updated
July 02, 2022
NVR-AS 4000
WIN-4DEB45109PG 1V1Y762 Your Hard Drive up to July
Windows
02, 2023
In Warranty
* ProSupport Plus Up to July
01, 2020
Updated Warranty
March 18, 2025
Your Hard Drive up to March
18, 2025
NVR-AS4000_MARINE 5KRHQK2 NVR-AS 4000 Linux Previous Warranty

* Next Business Day
ProSupport Plus Up to
March 18, 2021
* Keep Your Hard drive
Service Up to March 19,
2021
* 4 Hour ProSupport Plus up
to March 18, 2023
Updated Warranty
July 09, 2023
Your Hard Drive up to July
NVR-7010 763KXJ2 NVR-AS 4000 Linux 09, 2023
Previous Warranty
Service Up to July 08, 2020
08, 2020
Updated Warranty
NVR-8020 764KXJ2 NVR-AS 4000 Linux


July 09, 2023
09, 2023
Previous Warranty
08, 2020
Updated Warranty
July 08, 2025
NVR- 08, 2025
6J788P2 NVR-AS 4000 Linux
AS4000_WAREHOUSE
Previous Warranty
* Keepyour Hard drive
* Next Business Day
ProSupport Plus Up to July
08, 2022
AS3000sn39129241 39129241 NVR-AS 3000 Out of Warranty
In Warranty
* Keepyour Hard drive
PAL400 GKN7DP2 NVR-AS 4000 Linux
* Next Business Day
ProSupport Plus Up to July
28, 2022
NVR-AS 4000 In Warranty
Ayacucho-LR201612020141 LR201612020141
Compact * Up to October 31, 2021
Tab. 2 - Warranty status resume

6. Conclusions
- The LNG CCTV system has ten (10) NVR deployed in all sites distributed
as follows: eight (08) units at Cañete, one (01) at Lima and one (01) at
Ayacucho sites.
- 8 out of 10 NVR are on-line and operational, NVR_60 and
AS3000sn39129241 had been reported as “out of service”.
- The WIN-GP779TGPGLA degraded RAID6 was solve on June 2020,
currently the RAID6 is fully operational.
- All NVR are operational except the NVR-60 and AS3000sn39129241
which are out of service and no new critical logs were found on the
servers.
- All NVR-AS 4000 are in Warranty, on April 2020 NVR warranties for
equipment with service tags FXF0H32, 1V1Y762, 763KXJ2, 764KXJ2,
5KRHQK2 and 6J788P2 were updated, a certificate was provided by
IndigoVision.
- On March 2020, all cameras in PAL400, Real Ocho and Ayacucho
offices were limited to minimize bandwidth consumption as required by
Peru LNG. The change was applied for Live View and Recording
Schedules.
- Ayacucho-LR201612020141 storage duration has increased from 15
days to 45 days average because of the changes applied to all the
cameras to minimize bandwidth consumption.
- Recording storage duration expected for NVR-7010 and NVR-8020 is
around 80 days.
- Cameras from Pipeline were removed from NVR-7010 and NVR-8020
and are currently recording on the NVR WIN-GP779TGPGLA as
requested by the user
- The additional thirteen (13) cameras recording on NVR-
AS4000_MARINE were removed from this server as requested by the
user.
- The WIN-GP779TGPGLA and WIN-4DEB45109PG have a new NTP
service (NTP Meinberg) enabled to ensure synchronization.

7. Recommendations
- Monitoring of the time synchronization of all devices in the CCTV
System. All devices are currently synchronized with the CCTV NTP
(128.0.0.141 recorder) and this NTP is synchronizing with LNG domain
server.
8. Observations
- On August 2020 the system was upgraded from version 15.0.2 to version
16.1 of Control Center.
9. Annexes
9.1. Warranty Status

Warranty Certificate
We, IndigoVision Ltd
Of Charles Darwin House, Bush Loan, Edinburgh, Scotland, EH26 0PJY UK
Declare that the following NVR-AS4000 Products
have extended warranty as detailed in the table below, as laid out in our terms & conditions of
Business.
This extended Warranty relates to the following Sales Orders 574727
Tag\Serial Warranty Service Expiry Date

Number
FXF0H32 ProSupport Plus and Next Business Day On-Site 2022-04-19
Data Protection - Keep Your Hard Drive 2023-04-19
1V1Y762 ProSupport Plus and Next Business Day On-Site 2022-07-02
764KXJ2 ProSupport Plus and Next Business Day On-Site 2023-07-09
763KXJ2 ProSupport Plus and Next Business Day On-Site 2023-07-09
5KRHQK2 ProSupport Plus and Next Business Day On-Site 2025-03-18
6J788P2 ProSupport Plus and Next Business Day On-Site 2025-07-08

Karen Prince
Manufacturing Engineering Manager

08 Eighth NVR Status

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STATUS REPORT

PROJECT: Doc. Nº: Responsible:

ANNUAL PREVENTIVE MAINTENANCE OF CCTV AND ACS INF.SEGE.12.18 Miguel Davelouis

CCTV AND ACCESS CONTROL SYSTEM MAINTENANCE

DISCIPLINE: Prepared by Miguel Davelouis Casana

Reviewed by Carlos Huamán Alarcón

“ANNUAL PREVENTIVE MAINTENANCE OF

1 08-10-2020 ISSUED FOR CUSTOMER APPROVAL MD CH LC

Rev. PRE. REV. APP.

Our organization was born as a need to improve communications within a company or

VIDITEK places great emphasis on a series of aspects that go beyond traditional

VIDITEK – Tecnología de Seguridad Corporativa

VIDITEK – Tecnología de Seguridad Corporativa

5.1. List of equipment

Tab. 1 - List of NVR deployed at LNG sites up to July 2020

5.2. Initial inspection at Control Center

Fig. 1 - NVR equipment status screenshot, initial inspection on October 08th.

VIDITEK – Tecnología de Seguridad Corporativa

5.3. NVR status per device

VIDITEK – Tecnología de Seguridad Corporativa

Fig. 2 – NVR initial status on October 8th

Fig. 3 – NVR status at the end of the inspection

VIDITEK – Tecnología de Seguridad Corporativa

Fig. 4 – NVR initial status on October 8th

Fig. 5 – NVR status at the end of the inspection

VIDITEK – Tecnología de Seguridad Corporativa

Fig. 6 – NVR initial status on October 8th

Fig. 7 – NVR status at the end of the inspection

VIDITEK – Tecnología de Seguridad Corporativa

The NVR was found operational and with no warnings.

Fig. 8 – NVR initial status on October 8th

Fig. 9 – NVR status at the end of the inspection

VIDITEK – Tecnología de Seguridad Corporativa

Storage duration 94 days

Fig. 10 – NVR initial status on October 8th

Fig. 11 – NVR status at the end of the inspection

VIDITEK – Tecnología de Seguridad Corporativa

Fig. 12 – NVR initial status on October 8th

VIDITEK – Tecnología de Seguridad Corporativa

Fig. 13 – NVR status at the end of the inspection

VIDITEK – Tecnología de Seguridad Corporativa

Fig. 14 – NVR initial status on October 8th

Fig. 15 – NVR status at the end of the inspection

VIDITEK – Tecnología de Seguridad Corporativa

Offices is currently realized at Melchorita’s Plant. This bandwidth limitation has

Fig. 16 – NVR initial status on October 8th

Fig. 17 – NVR status at the end of the inspection

VIDITEK – Tecnología de Seguridad Corporativa

5.4. NVR warranty status

NVR-AS4000_MARINE 5KRHQK2 NVR-AS 4000 Linux Previous Warranty

VIDITEK – Tecnología de Seguridad Corporativa

Business Day On-Site up to

VIDITEK – Tecnología de Seguridad Corporativa

VIDITEK – Tecnología de Seguridad Corporativa

9.1. Warranty Status

VIDITEK – Tecnología de Seguridad Corporativa

We, IndigoVision Ltd

Of Charles Darwin House, Bush Loan, Edinburgh, Scotland, EH26 0PJY UK

Declare that the following NVR-AS4000 Products