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    1.4-2 - Evidence Plan (Template)

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    J'LvenneRoz Anepol
    This evidence plan outlines the ways in which a trainee's competency in providing room service will be assessed. The trainee will be observed and questioned to demonstrate their ability to answer calls promptly, use suggestive selling techniques, record order details accurately, prepare and deliver orders on time, present bills correctly, and clean areas properly. Their competency will also be assessed through demonstration and questioning, as well as reviewing a portfolio of evidence and written assessments to show they can perform critical aspects of the role in accordance with established policies and procedures.

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    1.4-2 - Evidence Plan (Template)

    Uploaded by

    J'LvenneRoz Anepol
    128 views2 pages
    This evidence plan outlines the ways in which a trainee's competency in providing room service will be assessed. The trainee will be observed and questioned to demonstrate their ability to answer calls promptly, use suggestive selling techniques, record order details accurately, prepare and deliver orders on time, present bills correctly, and clean areas properly. Their competency will also be assessed through demonstration and questioning, as well as reviewing a portfolio of evidence and written assessments to show they can perform critical aspects of the role in accordance with established policies and procedures.

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    1.4-2 - Evidence Plan (Template) (1)

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    This evidence plan outlines the ways in which a trainee's competency in providing room service will be assessed. The trainee will be observed and questioned to demonstrate their ability to answer calls promptly, use suggestive selling techniques, record order details accurately, prepare and deliver orders on time, present bills correctly, and clean areas properly. Their competency will also be assessed through demonstration and questioning, as well as reviewing a portfolio of evidence and written assessments to show they can perform critical aspects of the role in accordance with established policies and procedures.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    128 views2 pages

    1.4-2 - Evidence Plan (Template)

    Uploaded by

    J'LvenneRoz Anepol
    This evidence plan outlines the ways in which a trainee's competency in providing room service will be assessed. The trainee will be observed and questioned to demonstrate their ability to answer calls promptly, use suggestive selling techniques, record order details accurately, prepare and deliver orders on time, present bills correctly, and clean areas properly. Their competency will also be assessed through demonstration and questioning, as well as reviewing a portfolio of evidence and written assessments to show they can perform critical aspects of the role in accordance with established policies and procedures.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 2

    Evidence Plan

    Competency
    Food and Beverage Services NC II
    standard:
    Unit of competency: PROVIDE ROOM SERVICE
    Ways in which evidence will be collected:

    Observation & Questioning


    [tick the column]

    Third party Report


    Demonstration &
    Questioning

    Portfolio

    Written
    The evidence must show that the trainee…
    Answers telephone call promptly and courteously
    / /
    in accordance with customer service standards *
    Checks and uses Guests’ name throughout the
    /
    interaction
    / /
    Uses Suggestive Selling Techniques *

    Advises Guest of approximate time of delivery /

    Records and checks Relevant information in / /


    accordance with establishment policy and
    procedures*
    Receives room service orders from doorknob dockets /
    are interpreted accurately.
    Transfers and relays orders promptly to appropriate / /
    location for preparation.*
    Prepares Room service equipment and supplies in / /
    accordance with establishment procedures
    Selects and checks proper room service equipment /
    and supplies for cleanliness and condition *
    Sets trays and trolleys keeping in mind balance, /
    safety and attractiveness.
    Sets up Room service trays or trolleys according to the /
    food and beverage ordered *

    Date Developed: Document No. TESDA-PTC-02


    CSS NC II July 2010 Issued by:
    Maintain Date Revised:
    March 2016
    PTC Sindangan Page 1 of 130
    Training
    Developed by:
    Facilities Ronald P. Alvarez
    Revision # 02
    Checks orders before leaving the kitchen for delivery* /
    Verifies the guest’s name on the bill before / /
    announcing the staff’s presence outside the door *
    Greets guests politely in accordance with /
    establishment’s service procedures.
    Asks guest where they want the tray or trolley to be /
    positioned.
    Delivers food orders on the time desired by the /
    Guest. *
    Checks and presents guests’ accounts for accuracy / /
    in accordance with establishment procedures *
    Acknowledges and then presents cash payments to / /
    the cashier for processing in accordance with
    establishment guidelines *
    Asks guest for Charge Accounts to sign the bills * / /
    Takes away the tray or trolley when the guests have /
    finished their meal is explained.
    Checks and clears floors in accordance with /
    establishment policy and guidelines.
    Clears dirty trays in accordance with the /
    establishment’s procedure.
    Cleans trays and trolleys and returns to the room /
    service area.

    NOTE: *Critical aspects of competency

    Date Developed: Document No. TESDA-PTC-02


    CSS NC II July 2010 Issued by:
    Maintain Date Revised:
    March 2016
    PTC Sindangan Page 2 of 130
    Training
    Developed by:
    Facilities Ronald P. Alvarez
    Revision # 02

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