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    Evidence: It Is A Non Conformity

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    Reuban S
    The risk & opportunity documents were revised but did not address opportunities or action plans. This is a nonconformity as the quality manual is required to plan actions to address risks and opportunities. Client personal data sent for training was compromised due to a clause added to the yearly contract extension that was not communicated to the training department. This is a nonconformity as documented information must be controlled and protected, and persons made aware of quality system requirements. Two new recruits repaired faulty equipment without required training. This is a nonconformity as the organization must ensure persons are competent based on training. Returned products indicate quality issues but the HOD QA will not address it due to resource requirements. This is

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    Evidence: It Is A Non Conformity

    Uploaded by

    Reuban S
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    The risk & opportunity documents were revised but did not address opportunities or action plans. This is a nonconformity as the quality manual is required to plan actions to address risks and opportunities. Client personal data sent for training was compromised due to a clause added to the yearly contract extension that was not communicated to the training department. This is a nonconformity as documented information must be controlled and protected, and persons made aware of quality system requirements. Two new recruits repaired faulty equipment without required training. This is a nonconformity as the organization must ensure persons are competent based on training. Returned products indicate quality issues but the HOD QA will not address it due to resource requirements. This is

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    NCR ISO

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    NCR

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    The risk & opportunity documents were revised but did not address opportunities or action plans. This is a nonconformity as the quality manual is required to plan actions to address risks and opportunities. Client personal data sent for training was compromised due to a clause added to the yearly contract extension that was not communicated to the training department. This is a nonconformity as documented information must be controlled and protected, and persons made aware of quality system requirements. Two new recruits repaired faulty equipment without required training. This is a nonconformity as the organization must ensure persons are competent based on training. Returned products indicate quality issues but the HOD QA will not address it due to resource requirements. This is

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    50 views3 pages

    Evidence: It Is A Non Conformity

    Uploaded by

    Reuban S
    The risk & opportunity documents were revised but did not address opportunities or action plans. This is a nonconformity as the quality manual is required to plan actions to address risks and opportunities. Client personal data sent for training was compromised due to a clause added to the yearly contract extension that was not communicated to the training department. This is a nonconformity as documented information must be controlled and protected, and persons made aware of quality system requirements. Two new recruits repaired faulty equipment without required training. This is a nonconformity as the organization must ensure persons are competent based on training. Returned products indicate quality issues but the HOD QA will not address it due to resource requirements. This is

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Case 5

    The risk & opportunity documents annexure III of the quality manual was revised on 22.05.22 and
    does not address the opportunity and action plan thereof

    It is a NON CONFORMITY

    Evidence
    As per the revised QUALITY MANUAL dated 22.05.22 has not addressed opportunities and action
    plan thereby not planning actions to address risks and opportunities

    ISO 9001.2015 Clause and Statement 6.1.2 a)

    6.1.2 The organization shall plan:

    a) actions to address these risks and opportunities;

    b) how to: 1) integrate and implement the actions into its quality management system processes
    (see 4.4); 2) evaluate the effectiveness of these actions

    CASE 6

    Clients complained that the personal data of candidates sent for training was compromised.
    Appendix A of yearly contract extension dated 15.1.22 mentioned in fine prints that the data has to
    be confidential .The training department were not aware of the Appendix A so were not aware of
    the clause which was not part of the original contract dated 1.1.20.

    It is a NON CONFORMITY

    Evidence
    The training department was unaware of the recent changes in APPENDIX A of YEARLY CONTRACT
    extension document dated 15.01.22

    ISO 9001.2015 Clause and Statement 7.5.3.1 b) and 7.3b)

    7.5.3 Control of documented information

    7.5.3.1 Documented information required by the quality management system and by this
    International Standard shall be controlled to ensure:

    a) it is available and suitable for use, where and when it is needed;

    b) it is adequately protected (e.g. from loss of confidentiality, improper use, or loss of integrity).

    7.3 Awareness

    The organization shall ensure that persons doing work under the organization’s control are aware of

    d) the implications of not conforming with the quality management system requirements.
    CASE 7

    QA register of XYZ states that PCB returned on 12.4.21 from customer ABC, the PCBs were repaired
    and returned to customer in month of May 21 by two new recruits who were not given the on job
    training as the supervisor was on sick leave resulting in customer complaint.

    It is a NON CONFORMITY

    Evidence
    Two new employees who have repaired the faulty PCBs have not undergone the required training.

    ISO 9001.2015 Clause and Statement 7.2 b)

    7.2 Competence The organization shall:

    a) determine the necessary competence of person(s) doing work under its control that affects the
    performance and effectiveness of the quality management system;

    b) ensure that these persons are competent on the basis of appropriate education, training, or
    experience;

    CASE 8

    Rejection and the return data of the company indicate lot of crockery is returned by the customers
    because of chipped crockery, HOD QA is aware of the problem but is not ready to address it as it
    requires manpower to weed off the rejection in final inspection.

    It is a NON CONFORMITY

    Evidence
    HOD QA is not willing to take any action and correct the non-conformity evident from the rejection
    and return data.

    ISO 9001.2015 Clause and Statement 10.2.1 b) 8.6

    10.2 Nonconformity and corrective action

    10.2.1 When a nonconformity occurs, including any arising from complaints, the organization shall:
    a) react to the nonconformity and, as applicable:

    1) take action to control and correct it;

    CASE 9

    production department communication to customer on 15.4.21 requests for change in original


    specification as well as the extension of delivery time. However the sales department has accepted
    the contract on 31.3.21

    It is a NON CONFORMITY
    Evidence
    The SALES department should determine the risk behind the change in original specification
    requested by the production department and the extension of delivery time which might end up in
    undesired effects on the conformity of products, meeting customer delivery time and customer
    requirements.

    ISO 9001.2015 Clause and Statement 8.2.4 8.2.2

    8.2.4 Changes to requirements for products and services The organization shall ensure that relevant
    documented information is amended, and that relevant persons are made aware of the changed
    requirements when the requirements for products and services are changed.

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