CUSTOM-ENGINEERED

SOLUTIONS
BY SKR TEAM
PROVIDER OF HIGH VALUE-ADDED TECHNICAL SOLUTIONS

We are a team of experienced Sandvik engineers and Why use our Custom-Engineered Solutions?
technicians with deep knowledge of the mining industry Our solutions are manufactured in Finland and France by
and available for all customer services topics. the same teams who manufacture capital equipment.

We work in production units and across departments to Our solutions allow you to extend the life of your products,
provide kits tailored to your machines. save costs on your capital equipment and address your
needs.
3 types of Custom-Engineered Solutions
We support your business with a complete package of Custom-Engineered Solutions cover all underground

SKR-14032016/ENG/METRIC © Sandvik Mining 2016 SANDVIK is a registered trademark owned by Sandvik Intellectual Property AB in Sweden and other countries.
solutions customized to suit your mining conditions and mining machines produced by Tampere (Finland), Turku (Fin-
application, enabling your Sandvik equipment to achieve land) and Lyon (France) production units (DD, DS, DB, DL, LH
maximum productivity. and TH series).

Our work is covered by the Sandvik Mining warranty.

What kind of kits do we provide?

No limit. Contact us to discuss what you are looking for.

How long does it take to get a quote?

Average time: 6 working days. We work with you to find the
right solution.

What can I expect from Custom-Engineered Solutions?

Better productivity and profitability:
Restore the machine to its original production levels and
reduce maintenance costs.

Better machine lifetime:

Custom-Engineered Solutions: Extend the service life from 30% to 100%.
Tailored engineering solutions to meet your demands and/
or enable your equipment to work hard for longer without Better legal coverage:
compromising the OEM specifications. OEM components certified by quality certificates and
assembled by skilled technicians.
Upgrades:
Our solutions allow you to repair, enhance or modify your How to contact SKR Team?
existing equipment quickly and safely. Contact us with your request and the serial number of your
machine.
Complete retrofits:
Restore your old machine. SKR_Team_Support@sandvik.com

1. CUSTOM-ENGINEERED SOLUTIONS - SKR TEAM PRESENTATION

 DE077 Version 1 Esp

ENCUESTA DE SATISFACCIÓN DEL CLIENTE

Enquête satisfaction client

Estimado colega, nos gustaría que llene esta encuesta para resaltar las formas de mejorar nuestro
nivel de servicio al cliente.
Cher collègue, nous aimerions que vous complétiez ce questionnaire afin de faire ressortir les pistes d’amélioration de nos services.
Nombre de la region : Paìs:
Nom de la région Pays

Nombre y appellido: Posiciòn:

Prénom et Nom Votre fonction

Direccion de correo mail: Numero de telefono:

Adresse Email Numéro de téléphone

Numero de serie del producto: Tipo de producto:

Numéro de série du produit: Type du produit:

Cuestionario Si No Comentarios
Questionnaire Oui Non Commentaires

Es que el producto es percebido seguro ?

Est-ce que le produit vous parait Ok en terme de sécurité ?

Es que el producto cumple con los requisitos

del orden de compra ?
Avez-vous le produit que vous aviez commandé ?

Ha recibido la documentacion con el producto

La documentation est-elle présente ?

Hubo algùn defecto grave durante la puesta en

marcha ?
Avez-vous constaté un défaut majeur à la mise en route?
En afirmativo, de donde vino el
problema ? :
Si Oui, quel est le problème ? :
- Perforacion (foration)
- Traslado (Translation)

Notò algunas fugas hidràulicas ?

Avez-vous constaté des fuites hydrauliques?

Encontrò algùn defecto de pintura/corrosiòn?

Avez-vous constaté des defauts au niveau de la peinture/
traces de corrosion ?
En afirmativo, donde ? Si oui, où ?

Por favor, devuelva este formulario a nuestro responsable sistema de calidad :

isabelle.da.silva@sandvik.com
Merci de retourner ce questionnaire à notre Resp. Qualité système: isabelle.da.silva@sandvik.com

SMC Lyon le da las gracias por ayudarnos en nuestro proceso de mejora continua
SMC Lyon vous remercie pour votre contribution dans notre démarche d’amélioration continue
 You can also find a Word version of this document on the electronic manual.

DOCUMENTATION FEEDBACK
TO ALWAYS PROVIDE YOU OPTIMAL QUALITY MANUALS
If you find any issue on documentation,
please help us to improve our quality by answering this feedback.

1. You send us your 2. We answer you 3. We update and send

documentation quickly in first you the corrected
issue. aid. documentation

Your Name E-mail

Your Company Country

Your role

Model of Serial N°.

machine Ex : L12D5738

Issue N° 1
MANUAL CONCERNED LOCATION IN MANUAL TYPE OF PROBLEM
¡ Operator’s Manual Page(s) : ¡ Comprehension / Bad English
¡ Operator’s Manual ¡ Wrong designation or part number
Main part number & Page(s): ¡ Error in picture or drawing
¡ Spare Parts Manual ¡ Error in schematic
¡ Translation
Manual name, & page(s) :
¡ Not user friendly
¡ Service & Repair Manual ¡ Other

COMMENTS

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

Copyright © Sandvik Mining and Construction

ID: Documentation feedback – B-25-02-2016 GP-GP
 You can also find a Word version of this document on the electronic manual.

Issue N° 2
MANUAL CONCERNED LOCATION IN MANUAL TYPE OF PROBLEM
¡ Operator’s Manual Page(s) : ¡ Comprehension / Bad English
¡ Operator’s Manual ¡ Wrong designation or part number
Main part number & Page(s): ¡ Error in picture or drawing
¡ Spare Parts Manual ¡ Error in schematic
¡ Translation
Manual name, & page(s) :
¡ Not user friendly
¡ Service & Repair Manual ¡ Other

COMMENTS

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

__________________________________________________________________________________________________

SANDVIK MINING & CONSTRUCTION LYON

Technical Documentation
19, avenue de Lattre de Tassigny 69881 Meyzieu – FRANCE
To the attention of: Mr Gilles PROUST
Phone : 00 33 4 72 45 23 20
Email: Gilles.Proust@sandvik.com

Copyright © Sandvik Mining and Construction

ID: Documentation feedback – B-25-02-2016 GP-GP