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    AMEX Customer Service Example

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    Mary Louise
    Jazzy Mac has over 5 years of experience in customer service, working with CRM systems and resolving customer issues. They are currently an Online Customer Service Associate at Wayfair, where they assist customers, provide recommendations, and achieve high sales goals. Previously, they have held roles as a Lead Cashier, Employment Specialist, and Assistant Manager. Jazzy Mac seeks to utilize their skills and experience providing excellent customer service as a member of the American Express team.

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    © All Rights Reserved
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    AMEX Customer Service Example

    Uploaded by

    Mary Louise
    236 views2 pages
    Jazzy Mac has over 5 years of experience in customer service, working with CRM systems and resolving customer issues. They are currently an Online Customer Service Associate at Wayfair, where they assist customers, provide recommendations, and achieve high sales goals. Previously, they have held roles as a Lead Cashier, Employment Specialist, and Assistant Manager. Jazzy Mac seeks to utilize their skills and experience providing excellent customer service as a member of the American Express team.

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    AMEX_Customer_Service_Example

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    Jazzy Mac has over 5 years of experience in customer service, working with CRM systems and resolving customer issues. They are currently an Online Customer Service Associate at Wayfair, where they assist customers, provide recommendations, and achieve high sales goals. Previously, they have held roles as a Lead Cashier, Employment Specialist, and Assistant Manager. Jazzy Mac seeks to utilize their skills and experience providing excellent customer service as a member of the American Express team.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    236 views2 pages

    AMEX Customer Service Example

    Uploaded by

    Mary Louise
    Jazzy Mac has over 5 years of experience in customer service, working with CRM systems and resolving customer issues. They are currently an Online Customer Service Associate at Wayfair, where they assist customers, provide recommendations, and achieve high sales goals. Previously, they have held roles as a Lead Cashier, Employment Specialist, and Assistant Manager. Jazzy Mac seeks to utilize their skills and experience providing excellent customer service as a member of the American Express team.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Jazzy Mac

    United States | 555-123-4567 | YourName@email.com

    PROFESSIONAL SUMMARY
    Experienced customer service representative with over five years of experience in telephone, email, and virtual customer
    service. Highly familiar with customer relationship management (CRM) systems and software, conflict resolution, and
    customer escalations. Excited to bring my proven skills and customer enthusiasm to the American Express team.

    TECHNICAL SUMMARY
    O/S: Windows, MacOS
    ITSM Platforms: Salesforce, Jira, Zendesk, ServiceNow

    Knowledge & Skills Areas

    • Customer Support • Digital Chat


    • Customer Satisfaction (CSAT) • CRM
    • Virtual Sales • Upselling

    PROFESSIONAL EXPERIENCE
    Online Customer Service Associate, WayFair 03/18 – present
     Assisted an average of 45 customers each day with finding specialized items & provided recommendations for
    custom projects via chat support, inbound phone support and email support.
     Evaluated merchant and partner products to ensure quality assurance metrics were being met on daily basis.
     Escalated customer order issues to Tier 2 support to achieve quickest resolution and minimize wait times.
     Performed upselling techniques to increase average order values across physical and online-ordered products
    purchased in store.
     Achieved an average of 110% sales goal each quarter for the department and maintained a 97% customer
    satisfaction survey rating.
     Tracked inventory for over 10,000 items by validating stock, SKU’s, customer exchanges and returns.

    Lead Cashier, The Grocery Store Shoppes 3/17 – 9/17


     Responsible for daily opening and closing of registers & performing money counts for 20+ cash drawers.
     Maintained thorough knowledge of products, sales, promotions, and holiday discounts to provide customers
    accurate pricing upon purchasing.
     Processed returns, credits, gift cards, and various forms of POS payments for customers and employees.

    Employment Specialist, Goodwill Industries International 10/14 - 3/17


     Oversaw a caseload of 30 underrepresented individuals to find employment through networking and building
    relationships with businesses in the community.
     Developed and implemented plans to assist individuals with disabilities and other barriers to independence
    prepare for, obtain, and retain employment in the community.
     Cultivated relationships with the local businesses community to community to support the employment objectives
    of clients and to promote the mission of Goodwill.
     Worked with individuals to develop basic soft skills, appropriate problem-solving and coping mechanisms to aid
    in job retention by creating presentations and career readiness curriculum.
     Helped train and onboard new employees during peak season and off season
     Created training plans to enhance knowledge and professional level for tenured employees.

    Assistant Manager, Wal-Mart Stores, Inc. 5/13- 8/14


     Improved customer experience by overseeing three multi-faceted modular redesign projects on a weekly basis.
     Planned the succession of exiting associates at all levels through employee training and mentoring promising
    associates.
     Guaranteed compliance with company policies and procedures by holding hourly Associates accountable,
    maintaining quality assurance standards, developed, and implemented plans of action to correct insufficiencies.
     Drove financial performance of assigned area by ensuring sales and profit goals were achieved by identifying and
    delegating responsibilities for employees.

    EDUCATION
    Penny Community College, Harrisburg 08/16
    Associate of Business Administration                                                                                            
    Certificate in Non-Profit Management

    The University of USA


    12/12
    Associate of Arts in Communications: Public Relations and Interpersonal, Business Organizational       
    Certificate in Technical Support

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