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    SOC Escalation Matrix PDF

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    Fitra Nandes
    This document outlines the escalation list for service operations at Extreme Broadband Sdn Bhd, including contact details for four levels of support. The first level support provides immediate assistance via phone or email 24/7. The second level involves the team leader being contacted within 1 hour, while the third level is the technical manager contacted within 2 hours. For the fourth level of escalation, the CEO is contacted within 3 hours.

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    SOC Escalation Matrix PDF

    Uploaded by

    Fitra Nandes
    612 views1 page
    This document outlines the escalation list for service operations at Extreme Broadband Sdn Bhd, including contact details for four levels of support. The first level support provides immediate assistance via phone or email 24/7. The second level involves the team leader being contacted within 1 hour, while the third level is the technical manager contacted within 2 hours. For the fourth level of escalation, the CEO is contacted within 3 hours.

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    SOC Escalation Matrix.pdf

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    This document outlines the escalation list for service operations at Extreme Broadband Sdn Bhd, including contact details for four levels of support. The first level support provides immediate assistance via phone or email 24/7. The second level involves the team leader being contacted within 1 hour, while the third level is the technical manager contacted within 2 hours. For the fourth level of escalation, the CEO is contacted within 3 hours.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    612 views1 page

    SOC Escalation Matrix PDF

    Uploaded by

    Fitra Nandes
    This document outlines the escalation list for service operations at Extreme Broadband Sdn Bhd, including contact details for four levels of support. The first level support provides immediate assistance via phone or email 24/7. The second level involves the team leader being contacted within 1 hour, while the third level is the technical manager contacted within 2 hours. For the fourth level of escalation, the CEO is contacted within 3 hours.

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    Escalation List for Service Operation Center ( SOC )

    Escalation Level Contact Details Email Address

    First Level Support (Immediate)


    Tel: 1300223922 / noc@extremebb.net
    Customer Service Operations Center
    +6019 388 3272 helpdesk@extremebb.net
    Operation Hours : 24hrs x 7 days

    Second Level ( 1 hour ) Mobile:


    Team Leader, Service Operations +6019 388 0983 juliana.basri@extremebb.net
    Juliana Basri

    Third Level ( 2 Hour )

    Mobile:
    Shahar Radzif shahar@extremebb.net
    +6019 388 0183
    Technical Manager

    Service Operations Manager


    Mobile:
    Kavitha Sariadaran kavitha.sariadaran@extremebb.net
    +6019 388 3273

    Fourth Level ( 3 Hours )


    Mobile:
    Chief Executive Officer
    +6019 388 8968
    Wong Weng Yew weng@extremebb.net

    Extreme Broadband Sdn Bhd


    34b, Jalan Diplomatik 3/1, Presint 15, 62050 Putrajaya, Wilayah Persekutuan Putrajaya

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