Revision for final examination

PART 1: MULTIPLE CHOICES

1. I __________ you that I’ll do my best to help you.
A. assure B. detail C. maintain D. process
2. Mr. Garrat is a regular business ………………… who has visited many countries for his job.
A. operator B. guests C. Transfer D. traveler
3. It’s okay. You have time to catch your __________ flight.
A. exit B. connecting C. surviving D. prior
4. ………...........………… or holidaymakers travel to different places around the world for leisure.
A. Operators B. Vacationers C. Leisure D. Business
5. I think Ms. O’Brien is the best __________ for the job.
A. candidate B. participant C. partner D. holder
6. The Golden Coast is a(n) ………...........………… complex for people who want to relax on holiday.
A. relax B. romantic C. Leisure D. porter
7. After an interview, it may be a good __________ to follow up with a thank-you note.
A. memo B. gesture C. checklist D. message
8. You will need to speak to the manager next, so I’ll ………......………… you to his office.
A. hold B. connect C. Direct D. transfer
9. A: What message did you want to leave for Mrs. Longworth?
B: __________________________________________________
A. Thank you. Is there anything else?
B. Please tell her I’d rather go to London instead of Paris.
C. Sorry, she isn’t here.
D. Wait a minute, please. I’ll come back soon.
10. Ask the customer to …………............……… the line when it takes time to look for information.
A. hold B. connect C. Transfer D. Skip
11. Would all __________ please check out of the hotel by 12 noon?
A. guests B. vacationers C. tenders D. operators
12. Haven Hotel is looking for staff that are hardworking and have a……………..............…… attitude.
A. exciting B. negative C. Bad D. professional
13. I usually choose the express __________ because it has few stops.
A. way B. road C. pass D. route
14. At Adventure Holidays we work as a(n) ………............………… to offer good customer service.
A. team B. professional C. hard working D. exhausted
15. As a student, it may be cheaper to stay in a youth __________.
A. hotel B. motel C. hostel D. branch
16. In which culture is making eye contact when speaking to someone considered impolite?
A. French B. Spanish C. Japanese D. British
17. Be sure to bring a photo ID as a form of __________ when you check in.
A. check B. registration C. embarkation D. identification

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18. Which of the following is an important consideration when greeting customers from different
cultures?
A. Not to invade their personal space
B. Not to present them with the bill too soon
C. Not to offer to take their luggage
D. Not to ask about their family
19. If you get hungry at the airport, you can always have a snack at the food __________.
A. bank B. belt C. court D. shop
20. In order to avoid getting lost when it's your first time in a city, where is it best that your hotel is
situated?
A. Near the airport
B. In the city center
C. On the outskirts of the city
D. At the most modern hotel _________________
21. A: How about Auntie’s Café? It’s a family restaurant.
B: __________________________________________________
A. That sounds good. What is the difference?
B. That sounds good. Does it serve vegetarian dishes?
C. Really? I have no idea about it.
D. Really? What makes it difference?
22. When is it best to find out if you are required to have a valid visa to enter the country?
A. You need to renew your visa before flying.
B. It's best to wait until you get to your destination and they will tell you at customs.
C. You find out if you need a visa when you check in for your flight.
D. You need to check with the embassy of the country you are visiting before flying.
23. A: How may I direct your call?
B: __________________________________________________
A. Could you transfer me to the spa?
B. Right away, please.
C. Please hold the call.
D. Give me your name please.
24. What type of items might be prohibited if you try to enter or leave a country with?
A. Food B. Flammable items C. Clothes D. Cash
25. The __________ package includes accommodation, flights, meals and entrance fees.
A. half-board B. full-board C. all-inclusive D. in-flight
26. Who can enter a restricted area of an airport?
A. Only staff who have permission to do so.
B. Everyone at the airport
C. Only people who are traveling that day.
D. Passagers with the boarding pass
27. You must __________ any goods to the customs agents at the airport.
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A. ensure B. declare C. stamp D. inspect
28. Where should you not store your hand luggage?
A. Under your seat
B. In the overhead compartment
C. In the aisle seat of the plane
D. Overhead bin
29. The guide told us about some __________ differences in Japan.
A. cultural B. patient C. upscale D. confrontational
30. What are the symptoms of fever that travelers should be aware of?
A. Bite marks B. The chills C. Sunburn D. Disease
31. There is some __________ , so please return to your seats.
A. turbulence B. prescription C. decompression D. oxygen
32. You find yourself in a situation abroad that could implicate you legally. What is the correct
course of action?
A. Go to a local lawyer and ask if they can represent you
B. Go to your country’s embassy
C. Try to return home by ship, not plane
D. Try to negotiate
33. A: Welcome to AT Travel. How can I help you?
B: __________________________________________________
A. I don’t mind making my own arrangements.
B. I’d like to plan a holiday.
C. I travel with my cousins.
D. I’d like to book a room.
34. Why is it important for your safety to pay attention to cultural differences when traveling
abroad?
A. That’s because ignoring differences may cause confrontation.
B. That’s because you can learn a lot about a new culture.
C. So that you know how much to tip staff.
D. That’s because you can widen your knowledge of different cultures.
35. A: How much does the shuttle cost?
B: __________________________________________________
A. It’s free of charge for guests.
B. You’ll save on a cab fare.
C. Enjoy yourself.
D. Thanks for selecting our service.
36. A: My passport doesn’t expire for a few years.
B: __________________________________________________
A. Yes, but I can’t see your visa anywhere.
B. Yes, but it must be valid for three months.
C. Yes, you should renew at the embassy.
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D. Yes, your visa is invalid anymore.
37. A: How long have these bags been here?
B: __________________________________________________
A. Nobody has come near the bags at all.
B. Since I arrived, so about twenty minutes.
C. Enter the airport baggage and ask for a claim form,
D. The passenger’s luggage is missing.
38. A: I’m sorry, sir. Flight A831 has been delayed until further notice.
B: __________________________________________________
A. Flight A831 has been delayed? I don’t believe it.
B. How long was Flight A831 delayed?
C. I don’t know the reason why it has been delayed.
D. Yes, I booked a plane ticket to London yesterday.

How to deal with travel delays

It’s a good idea to know your rights when it comes to air travel and delays. Every year, thousands
of passengers experience cancelled flights or miss connecting flights. However, not many know
what the airlines have to do to compensate their customers in case of delay. The first thing to do is
find the airline representative, who should explain what caused the delay. They should also advise
on what to do and when the flight is likely to leave. Depending on the length of the delay, you
could have the right to refreshments, accommodation and even money back. For further
information, look at our website: www.travelknowhow.com

39. What does the article imply about travelers?

A. They are unaware of flight delay regulations.
B. They are likely to miss their flights.
C. They need to know about delays.
D. They have the knowledge of their rights in case of delayed flights.
40. What is true about the help and compensation passengers can get?
A. Passengers have a right to be given a hotel room for any delay.
B. Nearly everyone gets their money back.
C. The airline can offer different things to make the passengers more comfortable.
D. They will get money back immediately.

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Visitors to the region have many options for transit. Rail and air travel are cheap but the most
affordable options are the blue line buses or coaches. You can buy a weekly or monthly boarding
pass which gives up to 20% off the price of a ticket. There are many express routes which run from
the center of the region to the main tourist spots, the most popular of which is the Meak Forest,
and the airport. There are also many local routes in all parts of the region which you can hop on
and off. For routes and timetables as well as a travel planner, access the website: www.b-
linecoach.com. You can also book a ticket online and check the facilities available at bus terminals.

41. Why might someone want to buy a monthly pass?

A. to save money B. to save time C. to travel quicker D. to travel easier
42. What is Meak Forest?
A. An airport B. A tourist spot C. The center of the region D. A name of the jungle

PART 2: READING: Choose the correct answer (True/False/Not Given)

TEXT 01:

Guide to using International Airports

The first thing to do is to check which terminal your flight departs from. Look on your reservation
to check the departures terminal that you need. When you arrive at the airport, go to check in and
see if there are any changes to your flight time. When you have finished at check-in, you must go
through security screening. You can visit the food court and duty-free shops, but you must show
your boarding pass to go to these areas. Then go to the departure gate (the gate number is on
your boarding pass) and enjoy your flight!

43. Travelers who are going to fly should start at the arrivals terminal.
A. True B. False C. Not given
44. Access to some areas requires special documents.
A. True B. False C. Not given
45. You must go through several security screenings.
A. True B. False C. Not given
46. You must go through scanning security first when you arrive at the airport.
A. True B. False C. Not given

TEXT 02:

Don’t want to stay at home for your holiday? Prepare carefully for your travels then.
Check before you go:
Is your passport up-to-date? Do you need a visa? Leave enough time to obtain these essential
travel documents. At busy times of the year, it may take longer than you imagine. Ask at the

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embassy for assistance. Check for items which are prohibited in a country – these may be everyday
items that you wouldn’t expect.
Caution when you arrive:
Most countries have strict inspections of luggage when you go through customs. You must declare
all goods such as medications and some types of food.
Careful when you leave:
Leave enough time for checking in. Check if there is a departure tax and make sure you have
enough money to pay it. Finally, don’t forget your passport!

47. There may be queues for travel documents.

A. True B. False C. Not given
48. Some countries may forbid some basic goods.
A. True B. False C. Not given
49. Travelers must pay taxes when they leave any foreign country.
A. True B. False C. Not given
50. It isn’t necessary to declare some medicines when you arrive some countries.
A. True B. False C. Not given
TEXT 03:

Don’t want to stay at home for your holiday? Prepare carefully for your travels then.
Check before you go:
Is your passport up-to-date? Do you need a visa? Leave enough time to obtain these essential
travel documents. At busy times of the year, it may take longer than you imagine. Ask at the
embassy for assistance. Check for items which are prohibited in a country – these may be everyday
items that you wouldn’t expect.
Caution when you arrive:
Most countries have strict inspections of luggage when you go through customs. You must declare
all goods such as medications and some types of food.
Careful when you leave:
Leave enough time for checking in. Check if there is a departure tax and make sure you have
enough money to pay it. Finally, don’t forget your passport!

51. There may be queues for travel documents.

A. True B. False C. Not given
52. Some countries may forbid some basic goods.
A. True B. False C. Not given
53. Travelers must pay taxes when they leave any foreign country.
A. True B. False C. Not given
54. It isn’t necessary to declare some medicines when you arrive some countries.
A. True B. False C. Not given

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