application form

Business First Plus

Serial No.: ...............................................................................

Welcome to Etisalat.
Please complete this form if you are applying for Business First Plus. Please note that incomplete information may cause
delays in service providing.

A. Type of request

Mobile Number: ...........................................................

 New connection  Existing connection SIM#: ..............................................................................

B. Application Type
Remark :.................................................................................................................................

 Company (COCP) Party ID: ....................................................

Company Name: ..................................................................................................................................................................................................

Trading License #: ...............................................................................................................................................................................................

(In case of company application)

Issued Date: ..................................................................................................................................... Expiry Date: .............................................

Establishment Card: .........................................................................................TAX Registration No. (TRN): ..............................................

Issued Date: ............................................................................................ Expiry Date: .....................................................................................

C. Authorized Person Details

 Power of Attorney (if any)  Letter of Delegation (if any)

Name (Mandatory): ..............................................................................................................................................................................................

Title/Position: .......................................................................................................................................................................................................

Contact#: ........................................................................... Telephone#: ................................................................ Ext.: ................................

Email ID (Mandatory): .......................................................................................................................................................................................

Emirates ID Details:

ID No.: ........................................................................................................... Nationality: ...................................................................................

Issue Date: ................................................................................ Expiry Date: ....................................................................................................

Mailing Address:

PO Box: ...................................... Office/Building: ...................................................................................... Floor: ...........................................

Street: .............................................................................................. Nearest Landmark: .................................................................................

City: ..........................................................................................Emirate: ...............................................................................................................

D. Billing Details
By default bill delivery shall happen to the email address provided below.

Email Address (Mandatory): ...........................................................................................................................................................................

Detailed bill can be obtained anytime from the Business Online Portal (businessonline.etisalat.ae)

Prices are exclusive of VAT*

5165/Business First Plus/22 July 2022

 E. Select your plan
Select Your Plan Pulse UOM Business First Plus
Monthly Rental - AED 110 150 200 135 175 225 110 150 200 135 175 225
Flavor Local Standard
CUG Minutes Per Min Min 10,000
Local Minutes Per Min Min 900 1,100 1,800 900 1,100 1,800 500 550 900 500 550 900
International Minutes Per Min Min - - - - - - 300 350 500 300 350 500
Local Data (in GB) 30KB GB 7.5 13 17 7.5 13 17 7.5 13 17 7.5 13 17
Flexi SMS SMS SMS 110 150 200 110 150 200 110 150 200 110 150 200
Contract Period - Month 12 12 12 - - - 12 12 12 - - -
Exit Charges - AED 110 150 200 - - - 110 150 200 - - -
Additional Benefits:
Carry-forward Local Minutes 3 months validity √ √ √ √ √ √ √ √ √ √ √ √
Carry-forward International Minutes 3 months validity √ √ √ √ √ √
Non-Stop National Data Capped at 128 Kbps √ √ √ √ √ √ √ √ √ √ √ √
- In-bundle international minute allowances are applicable to pre-approved white listed destinations. (to view the list of white listed countries please visit www.etisalat.ae)
- Data units are based on the following conversion: that 1GB = 1024MB: 1MB = 1024KB; 1KB = 1024 Bytes
- For After Sales Support, please call 8005800 (SMB) or 8009111 (ES) toll free
- FUP of CUG is 10,000 minutes

Out of Bundle charges within UAE Pulse Rate (AED)

International Minutes Per Min 2.4

National Minutes Per Min 0.3
CUG Per Min 0.3
Local Data Per MB 1
Local SMS Per SMS 0.18
IDD SMS Per SMS 0.6

Roaming Out of Bundle charges

Satellite,
Rest of the Maritime
Service Pulse GCC Countries
world & Flight
Operators
Incoming call Per Min 0.808 4.25 5.25
Outgoing call to the UAE Per Min 2.203 9.5 15
Outgoing local call Per Min 0.881 4.5 10
Outgoing call to others Per Min 9 13 15
Outgoing SMS Per SMS 0.22 2 4
Incoming SMS Per SMS Free Free Free
Data 30KB 0.04626 1 1

Penalty Free Service 

Please note that this service can be canceled within 5 days from date of activation without any exit charges provided either
of the below two conditions is satisfied.
  •T
 echnical issue: The service is not working as promised by Etisalat or is not in alignment with the T&Cs of the service
  • Misinformation: The customer has been misinformed before signing the contract

5165/Business First Plus/22 July 2022

 F. Select your add-ons

SMS (Local/Int’l) International Minutes* ˚Incoming Roaming Add-ons

AED/ AED/ Minutes AED/Validity Qty
SMS Qty Minutes Qty
Month Month
 60 10  50 25
 100 15/24 hours
 100 15  110 50
 40 50/month
 300 40  250 100
 100 Mins/day• 95/30 days
 500 60
 400 150
 1,000 100
˚Data Roaming Add-ons
Data Local Minutes Data AED/Validity Qty
AED/ AED/ Non-
GB Qty Minutes Qty 35/24 hours
Month Month 
Stop•
 2 60  100 25  1GB 250/month
 4 100  200 50  3GB 400/month
 8 160  400 100

Internet Calling Plan**  750 150

AED/month Qty  1,200 200
 50
Special Local Data Add-on
Roaming Add-ons AED/Validity Qty Limited period offer
 2GB Data + 60 Mins (incoming + outgoing) AED 350/30 days Offer Name MRC Qty
 5GB Data + 500 Mins (incoming + outgoing) AED 600/30 days  15GB 60
 10GB Data + 1000 Mins (incoming + outgoing) AED 1000/30 days  30GB 90
Monthly recurring charge valid for 12 months only. No exit charges
Roam Like Home Data***
AED Validity Qty
100 7 Days

*International Minutes Add-ons are applicable for all countries except the exclusion list (for details, visit www.etisalat.ae). Both in-bundle and out of bundle charges are metered on “Per minute” basis.
˚Applicable in preferred operators only and can be subscribed by company paid lines only.
• Fair usage limit applicable (100 mins/day for incoming pack and 500 MB/ day for Non-stop data pack, after which speed will reduce to 128kbps). Auto-renewal versions of Roaming Combo, Roaming Non-Stop
Data and Incoming roaming minutes add-ons will have start of validity from 1st usage abroad and rental will be charged on 1st usage abroad. One-time versions of Monthly Roaming Combo add-ons will have start
of validity from 1st usage abroad and rental will be charged on the day of subscription.
**Internet Calling Plan is only to be used with supported apps (for details go to https://www.etisalat.ae/b2bportal/mobile-add-ons.html); only app-to-app calls (voice & video) are free with a plan
subscription. An Internet Calling Plan subscription is required to make app-to-app calls on mobile data. There is no free data offered along with the internet calling plan. All data consumptions by the
supported apps will be charged as per the customer mobile package or data plan..
***Use your base plan local data allowances while Roaming in preferred partners. Usages based auto-renewal will be applicable.
Roaming deposits will be refunded only in case of cessation of the Roaming service after deducting below dues if any:
1) Roaming services dues.
2) Dues of other services if they are on non-payment suspension or on high consumption.
3) Special local data add-ons are for a limited period and can be withdrawn without prior notice.

 Opt-in from Etisalat promotional SMS

G. Select your other services

Voice cap Limit*:   Default
Voice Roaming:    No   Yes (deposit) ......................................................................................

Special offer: ......................................................................................................................................................................................................................................................................................................

* Voice Cap is open by default. Minimum opt-in cap limit will be equal or more than monthly recurring base plan charges. Voice cap limit will be activated on customer’s request for 12 months
only, after which the voice cap will become default. If required, customer will need to contact Etisalat for reactivation of voice cap after 12 months.
• Out of Bundle Usage for both Local Data and Roaming Data is blocked by default for all plans.

H. Payment Details
Payment Options
 Auto pay - Credit Card  Advance payment of AED 1,000

5165/Business First Plus/22 July 2022

 application form
Business First Plus
1. Introduction 6. ETISALAT’S OBLIGATIONS In the case of termination after the end of the base plan
Minimum Term but before the end of the device instalment
These specific terms and conditions (“Service Specific Terms”) Etisalat will provide the Service to the Customer based on these plan term: Device monthly instalment Charges x number
apply in relation to the provision of the Service by Etisalat to Service Specific Terms together with the other constituent parts of months remaining until the end of the instalment plan
the Customer, in addition to the other constituent parts of the of the Agreement, and in accordance with the applicable laws and
Agreement between Etisalat and the Customer. regulations. d. In addition, Etisalat is entitled to recover early termination
Charges as set out in Clause 9(c) above where Etisalat
7. CHARGES, BILLING & PAYMENT terminates the Agreement as a result of a breach by the
2. DEFINITIONS Customer.
In addition to the provisions at Clause 12 of the General T&Cs
a. “Agreement” means the entire contractual agreement between (Business), the following provisions regarding the charges, billing
Etisalat and the Customer in relation to the Service, comprising and payment apply to the Service: 10. CONTACTING ETISALAT
of those constituent parts listed in Clause 2.1 of the General
T&Cs (Business). a. In-bundle minutes are consumed on a per minute basis, and The Customer may contact Etisalat to discuss the Service
any out-of-bundle usage is charged on a per second basis. (including these Service Specific Terms and the General T&Cs
b. “Customer” means the person / entity who purchases or (Business)), or any other product or service offered by Etisalat, by
subscribes to the Service. using any of the communications channels stated in Clause 35 of
8. SUSPENSION, DISCONNECTION OR TERMINATION BY
c. “Etisalat”
means Emirates Telecommunications Group ETISALAT the General T&Cs (Business).
Company PJSC.
Please see Clause 18 of the General T&Cs (Business) for the
d. “General T&Cs (Business)” means Etisalat’s general terms provisions governing the suspension, disconnection and 11. VAT
and conditions for business products and services which are termination of the Service or the Agreement by Etisalat.
published on Etisalat’s website and are available through the Please see Clause 14 of the General T&Cs (Business) for the
other communications channels referred to in Clause 35 of the provisions governing VAT Value Added Tax that apply to the
General T&Cs (Business). 9. TERMINATION BY THE CUSTOMER Service.
e. “Minimum Term” has the meaning given to it in Clause 4(b). a. If the Customer wishes to terminate the Service, the Customer
f. “Service” means the Business Mobile Postpaid Plan, as must give Etisalat thirty (30) days’ prior written notice. 12. TERMINATION BY CUSTOMER FOR PLANS WITH
described in more details in Clause 3. b. The Customer acknowledges that, upon receipt of the PREMIUM NUMBER
Customer’s termination notice, it may take up to thirty (30)
3. SERVICE DESCRIPTION days to terminate the Customer’s account. The Customer shall a. If the Customer wants to terminate the Service, he/she must
pay all outstanding Charges for the Service rendered until the give Etisalat prior written notice.
a. The Business Mobile Postpaid Plan is a mobile post-paid Customer account is terminated. Any usage in relation to the b. If the Customer terminates the Service before the end of the
service with optional value add-on services. The Customer has Service after the termination of the Agreement shall be billed at
the flexibility to customize their post-paid service package by Minimum Term, the Customer shall be obliged to pay early
standard undiscounted rates. termination Charges to Etisalat as per clause 9 above.
opting for cost effective add-on services which can give them
extra SMS, international talk time, data, incoming roaming and/ c. f the Customer elects to terminate the Service before the end c. If the Customer terminates the Service before the end of the
or business group calling, within the limits set by Etisalat. of the Minimum Term or before the end of the instalment plan Minimum Term, the Premium Number will be returned back to
(i.e. twelve (12), eighteen (18) or twenty-four (24) months’ period), Etisalat.
b. In addition to the benefits stated in Clause 3(a) above, the the Customer shall be obliged to pay early termination Charges
Service may be bundled with smart phone devices with to Etisalat. Early termination Charge are calculated as follows: d. In case of termination of the Service and the cessation of
instalment plans extending over twelve (12), eighteen (18) or the relevant post-paid plan with Premium number Etisalat is
twenty-four (24) months. The smart phone devices with these (i) For Base plan entitled to reassign the corresponding Premium Number to
instalment plans may also be provided as add-ons to the The equivalent of one (1) month in monthly rental Charges another user after the completion of a quarantine period of 12
Service. for the basic Service or AED 1000 whichever is lower; months and the Customer will lose all its rights to such number
and will no longer be able to use it.
4. COMMENCEMENT & DURATION (ii) For Base plan with bundled smart phone devices (if
applicable) e. During the quarantine period of 12 months, the Customer may
a. The Agreement is valid and binding on and from the date on raise a request to Etisalat for reactivation of the same Premium
which it is submitted to and accepted by Etisalat (the “Effective Device monthly instalment Charges x (number of remaining Number subject to the Customer subscribing again to the
Date”). months – 1) of the Minimum Term + Base plan exit Charges same post-paid plan.
(the equivalent of one (1) month in monthly rental Charges
b. The Agreement has a minimum term of either twelve (12), for the basic Service or AED 1000 whichever is lower);
eighteen (18) or twenty four (24) months (“Minimum Term”)
depending on the plan selected by the Customer, which starts (iii) For Base plan with add on smart phone devices (if
on the date on which Etisalat makes the Service available to the applicable)
Customer (“Activation Date”). In the case of termination before the end of the Minimum
5. CUSTOMER OBLIGATIONS & RESTRICTIONS Term: Device monthly instalment Charges x number of
months remaining until the end of the instalment plan +
Please see Clause 6 of the General T&Cs (Business) for the Base plan exit Charges (the equivalent of one (1) month in
provisions governing the Customer obligations and restrictions monthly rental Charges for the basic Service or AED 1000
that apply to the Service. whichever is lower);

I/We clearly understand and agreed by completing and signing this application with Etisalat Terms and Conditions for
Business First Plus.

Signature: Date: ..................../..................../........................................

For official use only

• Copy of authorised person ID • Letter of Authority • Original valid trade license

Employee ID: ..................................................................................... Signature: ..................................................................................................

Mobile No.: ����������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������������

Activation Source:
 ES Gov  ES Private  Managed Indirect  Alternate Managed
 Managed SMB  Roadshow  Business Centre/Franchise

Stamp
For Channel Partners / Franchise

5165/Business First Plus/22 July 2022