Phone Script To Set Up A One On One

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Sample Phone Script Requesting a Meeting

Version for someone you don’t already know

Ahead of time:
• Line up your thoughts about what you know about this person (in preparation for what to do if they are
resisting getting together).
• Have suggested dates and times ready before you call.

----------------------
Opening
Hello, is this x? Hi x this is YOUR NAME, YOUR ROLE WITH YOUR ORGANIZATION.

Do you have just a minute to talk?

If yes:
Great.

Thank you so much for your SOMETHING TO THANK THEM FOR, SUCH AS POST DONATIONS,
VOLUNTEERING, EXPRESSING AN INTEREST, ETC.

One of the things I most like about working/volunteering for the ORGANIZATION is I get to meet people
who share my passion for protecting SOMETHING SPECIFIC.

I’d love to sit down with you to share our vision, get feedback on our plans, and discuss whether the
ORGANIZATION is one you’d like to get more involved in for the coming year.

Can we get together on DATE/TIME?

If yes, great, go to wrap up

If one of the various ways people might say no, without being an absolute no, listen and respond. See
below for examples. Remember to generate interest!

IF APPROPRIATE: ASK QUESTIONS TO GET THE DONOR TALKING.

If they say they will be out town, have to do something with their kids/grandkids, gently ask questions about
those activities and share relevant personal information: “my niece just turned 11 on Saturday!”

Ask questions about THE ORGANIZATION: e.g. Did you hear about our work last MONTH/YEAR doing
SOMETHING YOU DID.

Based on their response, pivot back into something like:

I’d really love to talk to you more about this in person. It’s a great way for me to learn about how the
ORGANIZATION can best make a difference. Can you make a little time on [day, date, time]?

If still no:
I am sorry this is a bad time for a meeting. Again, THANK THEM FOR SOMETHING IF THERE’S
SOMETHING APPROPRIATE.

Option 1: The ORGANIZATION can’t accomplish its goals without involving more people from the
community. I’ll stay in touch and hopefully we can meet next year.
Option 2: Although you aren’t able to meet, the ORGANIZATION is at a key juncture. MENTION ONE
THING THAT’S URGENT AND ASK THEM TO DO ONE SPECIFIC THING (WRITE A LETTER, SHOW UP AT
AN EVENT, MAKE A DONATION, ETC.).
If yes, to wrap up:
Agree on location and get/give directions if necessary
Confirm again the day, date and time
If the visit is not in the next week ask: Do you need a reminder call?
Thanks again!

What to say when they say...

I am really busy, that is not a good time for me.


I know how it is. I’m calling you now because I really want to get to know more people who WHATEVER
CONNECTS YOU TO THEM OR MAKES YOU FEEL LIKE THEY’D BE A GOOD PROSPECT. We’re making
real progress and I want to share our strategies.

Our meeting won’t take long—no more than 30 minutes. Can you make a little time on [date]?

This is a bad time to talk.


I’m sorry I caught you at a bad time. I was calling just to see if we could schedule a time to meet in
person to talk about the ORGANIZATION. Can I call you back in an hour or would tomorrow be better?
(Is there a number where I could call you during the day/evening?)

Can you mail me something?


I’d be happy to put something in the mail, but I really appreciate the chance to talk with folks face to
face. It’s a great opportunity for me to get away from the computer and phone and figure out how the
ORGANIZATION can make a bigger difference. And I’d like to talk about your becoming more involved
with the organization, which feels more appropriate face to face. Can you make a little time on [date]?
I don’t take phone solicitations.
This is not a phone solicitation. I was hoping to sit down with you face to face discuss our work and figure
out if it matches your goals. The Center’s at an important point in its history and I want to share our plans
with more people to get their feedback. Would you have time to meet on [date]?

I love you guys. I’m already planning on volunteering for/donating to you. Don’t waste your time on me.

Thanks, but in no way is this a waste of my time. Meeting our supporters is one of the things that keeps
me excited about our work. The ORGANIZATION is at a critical juncture and we think it’s important to
talk with more folks in the community to see how they want to get involved. Can you make a little time on
[date]?

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