Maintenance Manual: NEC America, Inc

ND-71611 (E)
ISSUE 1
Maintenance Manual
APRIL, 2002
Latin American Support Center

Corporate Networks Group
NEC America, Inc.
LIABILITY DISCLAIMER
NEC America, Inc. reserves the right to change the specifications,

functions, or features, at any time, without notice.
NEC America, Inc. has prepared this document for use by its
employees and customers. The information contained herein is the
property of NEC Corporation and shall not be reproduced without
prior written approval from NEC America, Inc.
NEAX, MATWorX, and Dterm are registered trademarks of NEC

Corporation.
Copyright 2002
NEC America, Inc.
Printed in U.S.A.
ISSUE No. ISSUE No.
PAGE No. PAGE No.
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8
i 1 35 1
ii 1 36 1
iii 1 37 1
iv 1 38 1
1 1 39 1
2 1 40 1
3 1 41 1
4 1 42 1
5 1 43 1
6 1 44 1
7 1 45 1
8 1 46 1
9 1 47 1
10 1 48 1
11 1 49 1
12 1 50 1
13 1 51 1
14 1 52 1
15 1 53 1
16 1 54 1
17 1 55 1
18 1 56 1
19 1 57 1
20 1 58 1
21 1 59 1
22 1 60 1
23 1 61 1
24 1 62 1
25 1 63 1
26 1 64 1
27 1 65 1
28 1 66 1
29 1 67 1
30 1 68 1
31 1 69 1
32 1 70 1
33 1 71 1
34 1 72 1
ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4
DATE FEBRUARY, 2002 DATE DATE DATE
DATE DATE DATE DATE
NEAX 2000 IPS

Maintenance Manual Revision Sheet 1/3
ND-71611(E)
ISSUE No. ISSUE No.
PAGE No. PAGE No.
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8
73 1 111 1
74 1 112 1
75 1 113 1
76 1 114 1
77 1 115 1
78 1 116 1
79 1 117 1
80 1 118 1
81 1 119 1
82 1 120 1
83 1 121 1
84 1 122 1
85 1 123 1
86 1 124 1
87 1 125 1
88 1 126 1
89 1 127 1
90 1 128 1
91 1 129 1
92 1 130 1
93 1 131 1
94 1 132 1
95 1 133 1
96 1 134 1
97 1 135 1
98 1 136 1
99 1 137 1
100 1 138 1
101 1 139 1
102 1 140 1
103 1 141 1
104 1 142 1
105 1 143 1
106 1 144 1
107 1 145 1
108 1 146 1
109 1 147 1
110 1 148 1
DATE DATE DATE DATE
NEAX 2000 IPS

ND-71611(E)
ISSUE No. ISSUE No.
PAGE No. PAGE No.
1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8
149 1
150 1
151 1
152 1
153 1
154 1
155 1
156 1
157 1
158 1
159 1
160 1
161 1
162 1
163 1
164 1
165 1
166 1
167 1
168 1
169 1
170 1

DATE DATE DATE DATE
NEAX 2000 IPS

ND-71611(E)
THIS PAGE LEFT BLANK INTENTIONALLY.
NEAX 2000 IPS
Maintenance Manual
TABLE OF CONTENTS
INTRODUCTION .................................................................................................................. 1
PURPOSE .................................................................................................................... 1
OUTLINE OF THIS MANUAL ...................................................................................... 1
TERMS IN THIS MANUAL ........................................................................................... 1
REFERENCE MANUAL ............................................................................................... 2
PRECAUTIONS ........................................................................................................... 3
System Data Backup .......................................................................................................... 3
CHAPTER 1 MAINTENANCE SERVICE FEATURES ...................................................... 5

HOW TO READ THIS CHAPTER ................................................................................ 6
FAULT MESSAGE ....................................................................................................... 7
General Description ............................................................................................................ 7
Service Conditions ............................................................................................................. 8
Programming Procedure .................................................................................................... 9
Operating Procedure .......................................................................................................... 18
STATION LINE STATUS DISPLAY ............................................................................. 29
BATTERY RELEASE CONTROL ................................................................................ 31
STATION/TRUNK STATUS DISPLAY ........................................................................ 33
DIAGNOSTICS ............................................................................................................. 35
BATTERY REPLACEMENT ........................................................................................ 43
FAULT REPORT SCHEDULING ................................................................................. 44
–i– ND-71611(E) Rev.1.0

a6toc001.fm
TABLE OF CONTENTS

REMOTE MAT ............................................................................................................. 47
CENTRALIZED MAT ................................................................................................... 53
CHAPTER 2 TROUBLESHOOTING ................................................................................. 61

PRECAUTIONS ........................................................................................................... 62
Static Electricity Guard ...................................................................................................... 62
Procedure for Unplugging/Plugging Circuit Cards ......................................................... 64
Turning Power ON .............................................................................................................. 67
Turning Power OFF ............................................................................................................ 68
OUTLINE OF TROUBLESHOOTING .......................................................................... 69
FAULT DETECTION .................................................................................................... 70
Lamp Indication on Circuit Cards ..................................................................................... 72
FAULT DIAGNOSIS AND TROUBLESHOOTING ...................................................... 82
Display on MAT/CAT .......................................................................................................... 82
Fault Message ................................................................................................................ 82
Station Line Status Display ........................................................................................... 99
Troubleshooting by Lamp Indication on Circuit Cards ................................................... 102
Troubleshooting by Contents of Complaint ..................................................................... 131
Explanation of Symbols in Troubleshooting Procedure ............................................ 132
How to Follow the “Tree” .............................................................................................. 132
Station Line Fault ........................................................................................................... 134
C.O. Line/Tie Line Fault ................................................................................................. 137
Power Failure Transfer (PFT) Fault .............................................................................. 147
Dterm Fault ....................................................................................................................... 148
DtermIP Fault ................................................................................................................... 150
ATTCON Fault ................................................................................................................. 152
DSS Console Fault ......................................................................................................... 154
ATTCON Self-Test Procedure ....................................................................................... 155
– ii – ND-71611(E) Rev.1.0
a6toc001.fm
TABLE OF CONTENTS
CHAPTER 3 MAINTENANCE OPERATION ..................................................................... 159

SAVING PBX DATA TO YOUR PC ............................................................................. 160
SAVING DtermIP ID REGISTRATION DATA TO YOUR PC ....................................... 163
UPLOADING DATA / VERIFYING DATA .................................................................... 166
– iii – ND-71611(E) Rev.1.0

a6toc001.fm
– iv – ND-71611(E) Rev.1.0
a6toc001.fm
INTRODUCTION
PURPOSE/OUTLINE OF THIS MANUAL/TERMS IN THIS MANUAL
INTRODUCTION
PURPOSE
This manual explains the maintenance service features provided with the NEAX 2000 IPS INTERNET
PROTOCOL SERVER, and the recommended troubleshooting procedure when a fault has occurred, for
maintenance personnel of this system.
OUTLINE OF THIS MANUAL

This manual consists of three chapters. The following paragraphs summarize Chapters 1 through 3.
CHAPTER 1 MAINTENANCE SERVICE FEATURES

This chapter describes the general description, service conditions, programming and
operating procedure of the maintenance service features.
CHAPTER 2 TROUBLESHOOTING
This chapter describes the precautions before troubleshooting, and the troubleshoot-
ing procedure flow chart.
CHAPTER 3 MAINTENANCE OPERATION

This chapter explains how to save the office data, how to load/verify the office data.
TERMS IN THIS MANUAL

PBX system is designated as “PBX” or “system” usually.
When we must draw a clear line between the PBX systems, they are designated as follows.
2000 IPS : NEAX 2000 IPS INTERNET PROTOCOL SERVER

2400 IPX : NEAX 2400 IPX Internet Protocol eXchange
2000 IVS2 : NEAX 2000 IVS2/NEAX 7400 ICS M100MX/NEAX 2000 INTEGRATED VOICE SERV-
ER
IMX : NEAX 2400 IMS (IMX)/NEAX 7400 ICS M140MX or more/NEAX 7400 IMX M240 or
more
–1– ND-71611(E) Rev.1.0

a6ch0001.fm
INTRODUCTION
REFERENCE MANUAL
REFERENCE MANUAL
Refer to the following manuals during maintenance and troubleshooting:
Command Manual:
Contains the Customer Administration Terminal (CAT) operation, command function and data re-
quired for programming the system, and Resident System Program.
MATWorX User Guide:

Provides information to use the MATWorX program, including highlights about features of the pro-
gram.
This guide is a supplement to the MATWorX online Help system, which provides context-sensitive
information and procedures to perform tasks using MATWorX.
Installation Procedure Manual:

Contains the installation procedure of the PBX system.
MATWorX Installation Guide:

Describes how to install and setup the MATWorX program.
Centralized MAT User Guide:

Provides information to install and use the Centralized MAT program.
This guide is a supplement to the Centralized MAT online Help system, which provides context-sen-
sitive information and procedures to perform tasks using Centralized MAT.
–2– ND-71611(E) Rev.1.0

a6ch0001.fm
INTRODUCTION
PRECAUTIONS
PRECAUTIONS
System Data Backup
CAUTION
• If you operate the following without system data backup after system data setting or service
memory setting (registration of the features such as “Call Forwarding” and “Speed Calling
[Speed Dialing]” from a station), the data has been set is invalid.
You must execute the system data backup before the following operations.
-Turning Off the system
-System Initial (reset of MP card)
-Changing the MP card to Off-Line Mode
-Changing the MP card to On-Line Mode after system data setting under Off-Line Mode
• You can execute the system data backup by the following two ways.
-Executing the system data backup once a day at the time set by CM43 Y=5>00
(If no data is set, the default setting is 3:00 a.m.)
-Executing the system data backup from MAT/CAT by CMEC Y=6>0:0
• Do not reset the MP card, while “SYSD” lamp on the MP card is flashing.
–3– ND-71611(E) Rev.1.0

a6ch0001.fm
–4– ND-71611(E) Rev.1.0

a6ch0001.fm
CHAPTER 1
MAINTENANCE SERVICE
FEATURES
This chapter describes the general description, service conditions, program-

ming and operating procedure of the maintenance service features.
HOW TO READ THIS CHAPTER .............................................. 6

FAULT MESSAGE ..................................................................... 7
STATION LINE STATUS DISPLAY .......................................... 29
BATTERY RELEASE CONTROL .............................................. 31
STATION/TRUNK STATUS DISPLAY ...................................... 33
DIAGNOSTICS .......................................................................... 35
BATTERY REPLACEMENT ...................................................... 43
FAULT REPORT SCHEDULING ............................................... 44
REMOTE MAT ........................................................................... 47
CENTRALIZED MAT ................................................................. 53
–5– ND-71611(E) Rev.1.0

a6ch1001.fm
HOW TO READ THIS CHAPTER
HOW TO READ THIS CHAPTER

In the programming procedure, the meaning of (1), (2) and marking are as follows:
(1): 1st Data
(2): 2nd Data
: Initial Data
With the system data clear command (CM00, CM01), the data with this marking is automatically
assigned for each command.
–6– ND-71611(E) Rev.1.0

a6ch1001.fm
FAULT MESSAGE
FAULT MESSAGE
General Description
This feature stores fault information into the Fault Store Memory, and displays the fault information on the
Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). For CAT
operation, refer to the Command Manual.
The display format using MAT Add-In is shown below:
The fault information is displayed in the order that faults occur.
Fault occurrence kind No./Fault restoration kind No.
Date and time of fault occurrence and restoration :

Year, Month, Date, Time
CPU kind and number : CPU No. detecting fault occurrence/

fault restoration
MP, FP, APxx
Renewal date of
fault content
Alarm lamp set by
CMEA Y=2 or Fault Storage
Add-In: MJ/MN/
Fault information /
Fault restoration information
–7– ND-71611(E) Rev.1.0

a6ch1001.fm
FAULT MESSAGE
Service Conditions
(1) Print out of fault information is possible through the printer connected to the MAT. To print out fault
information, click .
(2) The maximum number of fault information that can be stored is 64. If the stored information exceeds
64, he storing method (either overwriting new data or not storing new data) can be selected by
CM08>451.
(3) For providing external alarm indication, equipment such as an Alarm Display Panel must be
installed. External alarm indication is provided using a contact to ground at the main distribution
frame. One contact is needed for minor alarms, and one contact is needed for major alarms.
(4) The alarm kind (Major Alarm, Minor Alarm or No Alarm Indication) can be programmed by CMEA
Y=2 or set by Fault Storage Add-In of MAT for each fault kind.
–8– ND-71611(E) Rev.1.0

a6ch1001.fm
FAULT MESSAGE
Programming Procedure
(1) To set the fault information storage from the CAT/MAT by Command Operation
START DESCRIPTION DATA
Enable the fault information storage fea- (1) 450

CM08
ture. (2) 1 : To be provided
Specify the processing at the time of fault (1) 451

storage memory overflow. (2) 0 : No fault information is registered in
case of fault memory overflow
1 : Fault information is overwritten in
case of fault memory overflow
CMEA Assign which kind of fault information is • Y=2

stored into the fault information memory, (1) See the following table.
and which kind of alarm is indicated. (2) See the following table.
NOTE: CMEA programming can be set by the Fault Storage in MAT.
–9– ND-71611(E) Rev.1.0

a6ch1001.fm
FAULT MESSAGE
A DESCRIPTION DATA
CMEA 1ST DATA 2ND DATA

DATA MEANING DATA MEANING
Fault Kind: Occurrence 0 External Alarm Kind
~
01 System Initialization 3 0: Fault Memory
store/No output of
NOTE 1
External Alarm
04 MP-FP/AP communication 1: Fault Memory
failure store/External
08 FP/AP card down Alarm is MN
alarm
09 Power failure
2: Fault Memory
12 CS/ZT fault occurred store/External
16 Periodic maintenance Alarm is MJ
alarm
20 DTI line failure 3: Fault Memory
21 DCH/BRT/PRT D-channel store/External
link connection failure Alarm Kind is
determined by
22 CCH/IPT link connection
standard data
failure
24 Number of faulty trunks NONE No Fault Memory
was more than predeter- store/No External
mined number Alarm output
[Australia Only] To assign NONE,
NOTE 2 enter CCC.
25 Number of lockout stations
was more than predeter-
mined number
NOTE 3
26 DLC card down
27 Synchronism of DPC
missed
28 SMDR output buffer memo-
ry overflow
2B CS/ZT fault occurred
– 10 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
B
DESCRIPTION DATA
CMEA 1ST DATA 2ND DATA

40 Traffic of IP network 0 External Alarm Kind
~
exceeded limit bandwidth 0: Fault Memory
[Series 3100] 3
store/No output of
41 Traffic of IP network External Alarm
exceeded warning band- 1: Fault Memory
width store/External
[Series 3100] Alarm is MN
alarm
Fault Kind: Restoration
2: Fault Memory
18 FP/AP card returned to nor- store/External
mal condition Alarm is MJ alarm
19 Power failure returned to 3: Fault Memory
normal condition store/External
Alarm Kind is
30 DTI line returned to normal
condition determined by
standard data
31 DCH/BRT/PRT D-channel
link connection returned to NONE No Fault Memory
normal condition
store/No External
32 CCH/IPT link connection Alarm output
returned to normal condi- To assign NONE,
tion enter CCC.
34 Number of faulty trunks
was less than predetermined
number
[Australia Only]
NOTE 4
35 Number of lockout stations
restored to less than prede-
termined number
NOTE 5
36 DLC card returned to nor-
mal condition
– 11 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
C
DESCRIPTION DATA
1ST DATA 2ND DATA

CMEA
37 Synchronism of DPC 0 External Alarm Kind
~
returned to normal condi- 0: Fault Memory
tion 3
store/No output of
External Alarm
1: Fault Memory
38 SMDR output buffer mem- store/External
ory returned to normal con- Alarm is MN
dition alarm
2: Fault Memory
store/External
Alarm is MJ
3B CS/ZT returned to normal
condition alarm
3: Fault Memory
store/External
Alarm Kind is
determined by
50 Traffic of IP network standard data
returned to normal condi-
tion from limit bandwidth
excess NONE No Fault Memory
[Series 3100] store/No External
Alarm output
51 Traffic of IP network To assign NONE,
returned to normal condi- enter CCC.
tion from warning band-
width excess
[Series 3100]
CM42 Assign the number of stations in line (1) 01

lockout to give MN (minor) alarm. (2) 01-99: Number of lockout stations
Assign the number of detected faulty (1) 06

trunks to give MN (minor) alarm. (2) 01-99: Number of Line Fault trunk
[Australia Only]
Assign the number of detected faulty (1) 07

trunks to give MJ (major) alarm. (2) 01-99: Number of Line Fault trunk
[Australia Only]
END
– 12 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
NOTE 1: Even if the external alarm is set as MN or MJ alarm for system initialized (1st data=01), no
alarm is output in the case of Power On, Reset key operated, initialization from the MAT/CAT,
and initialization by MP SW3 switch selection.
NOTE 2: The External Alarm Kind for “Number of faulty trunks was more than predetermined number”
is fixed as MN or MJ by CM42>06, 07. When CM42>06, 07 is assigned, the 2nd data of CMEA
Y=2 simply means the fault information is to be registered into Fault Memory. In this case, Ex-
ternal Alarm kind cannot be changed.
NOTE 3: The External Alarm Kind for “Number of lockout stations was more than predetermined num-
ber” is fixed as MN. The 2nd data of CMEA Y=2 simply means the fault information is to be
registered into Fault Memory.
In this case, External Alarm Kind cannot be changed.
NOTE 4: The External Alarm Kind for “Number of faulty trunks was less than predetermined number”
is fixed to No Alarm. The 2nd data of CMEA Y=2 simply means that the fault information is to
be registered into Fault Memory. In this case, External Alarm Kind cannot be changed.
NOTE 5: The External Alarm Kind for “Number of lockout stations was less than predetermined num-
ber” is fixed to No Alarm. The 2nd data of CMEA Y=2 simply means that the fault information
is to be registered into Fault Memory. In this case, External Alarm Kind cannot be changed.
– 13 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
(2) To clear the MJ/MN alarm by external key
Assign the card number for External Key (1) 000-763: LEN
CM10
Interface (PN-DK00) to the desired LEN. (2) E900-E963:
Card No. of External Key Interface
NOTE 1: The card number of the External (PN-DK00)
Key Interface (PN-DK00) must be For PIM0/1: E900-E915
assigned to the first LEN (LEVEL For PIM2/3: E916-E931
0) and third LEN (LEVEL 2) of For PIM4/5: E932-E947
each card slot. For PIM6/7: E948-E963
NOTE 2: Circuit No. 3 of E963 is used for

built-in External Key Interface of
MP card by setting CM61.
CM61 Assign the function of MJ/MN alarm • Y=30

clear key to the external key. (1) XX Z
XX : 00-63 : Card No. of PN-DK00
Z : 0-3 : Circuit No.
633 : MP built-in External Key Interface
(2) 00 : MJ/MN alarm clear key
END
– 14 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
(3) To set Alarm Kind of Fault Information using MAT Add-In (Fault Storage)
NOTE: CM08>450, 451 cannot be set by this Add-In.
STEP1: After starting up the MATWorX, select PBX Connect from the taskbar. And follow
Configuration Wizard dialog to make the connection to the PBX.
STEP2: Select System Fault Storage from the taskbar.

The Fault Storage dialog is displayed.
– 15 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
STEP3: Click . Current Fault Configuration is displayed.
NOTE 1: The “Standard” column setting of Current Fault Configuration is equal to the initial data of the
CMEA Y=2.
– 16 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
STEP4: To accept the standard settings, click .

STEP5: To change the standard settings, click and select the alarm kind.
Then click to update the data settings into the PBX.
Click this button
NOTE 2: Some Standard settings of the fault kind cannot be changed by this Add-In.
– 17 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
Operating Procedure
To Display Fault Messages using MAT Add-In
STEP1: After starting up the MATWorX, select PBX Connect from the taskbar. And follow
Configuration Wizard dialog to make the connection to the PBX.
STEP2: Select System Fault Display from the taskbar.

The Fault Display dialog is displayed.
– 18 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
STEP3: Click . The fault message is displayed, if stored.
STEP4: To read the detail fault information, point the mouse for a few seconds on the fault message in
“Description” column.
For the meanings of 8-byte data in the “Description”, refer to the Command Manual, CMEA 5-
12: Fault Information/Fault Restoration Information.
– 19 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
STEP5: After resolving the fault, click to clear the alarms.

When the following dialog is displayed, click OK. All of MJ/MN/- - alarms are cleared.
NOTE: Only MJ alarm or MN alarm cannot be cleared by MAT Add-In (Fault Display).
To clear each alarm, enter CMEA Y=1>01 (MJ alarm), 02 (MN alarm) using MAT Add-In
(MOC).
See the example of fault message display using MAT Add-In in the following pages.
– 20 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
Example of Fault Occurrence Display using MAT Add-In
Fault Alarm Date CPU Description

01 - 02/01/08 13:26 MP System initialization
Type : Power On Initialize
Data = (F0 FF FF FF FF FF FF FF)
Type : Initialize by Reset Button (SW1)
01 MJ 02/01/08 13:26 MP System initialization
Type : Serious failure 1
Data = (12 23 45 67 89 FF FF FF)
Data = (13 34 56 78 9A FF FF FF)
Data = (16 67 89 AB CD FF FF FF)
Type : SW3 Switch was changed to 0
Data = (2A 11 22 33 44 FF FF FF)
Type : Initialize by CAT or MAT
Data = (FB FF FF FF FF FF FF FF)
Type : switching
Data = (FC FF FF FF FF FF FF FF)
03 MN 02/01/08 13:26 MP The number of hopper entry was more than the caution level
Hopper kind = H-rank
03 MN 02/01/08 13:26 MP The number of hopper entry was more than the caution level
Hopper kind = L-rank
Continued on next page
– 21 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE

04 MN 02/01/08 13:26 MP MP-FP/AP communication failure
Overflow of data sending buffer to FP/AP. (Count = 10 FP/AP NO. = 04)
Data = (F0 0A 04 FF FF FF FF FF)
Invalid data received from FP/AP. (Count = 96 FP/AP NO. = 07)
Data = (F1 60 07 FF FF FF FF FF)
Invalid data received from FP/AP. (Count = 100 or more FP/AP NO. = 11)
Data = (F1 FF 0B FF FF FF FF FF)
08 MN 02/01/08 13:26 MP FP/AP card down
(FP/AP NO. = 52)
09 MJ 02/01/08 13:26 MP Power failure
Power Failure Kind : AC input failure
Data = (00 01 02 FF FF FF FF FF)
Power Failure Kind : Fuse break
Power Failure Kind : PWR alarm
12 MN 02/01/08 13:27 MP CS/ZT fault occurred
Fault kind : Fault notice from CS/ZT (CS/ZT No. = 10)
Data = (00 04 00 10 31 01 FF FF)
Fault kind : CS/ZT initial failure (CS/ZT No. = 10)
Data = (01 04 00 10 31 01 FF FF)
Fault kind : CS/ZT condition read failure (CS/ZT No. = 10)
Data = (02 04 00 10 31 01 FF FF)
Fault kind : CS/ZT condition unmatch (CS/ZT No. = 10)
Data = (03 04 00 10 31 01 FF FF)
Fault kind : Bch condition unmatch (CS/ZT No. = 10)
Data = (04 04 00 10 31 01 FF FF)
Fault kind : SYS-ID upload failure (CS/ZT No. = 10)
Data = (05 04 00 10 31 01 FF FF)
Fault kind : SYS-ID download failure (CS/ZT No. = 10)
Data = (06 04 00 10 31 01 FF FF)
Fault kind : CS/ZT make busy failure (CS/ZT No. = 10)
Data = (07 04 00 10 31 FF FF FF)
– 22 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE

Fault kind : CS/ZT data load failure (CS/ZT No. = 10)
Data = (08 04 00 10 31 FF FF FF)
Fault kind : Bch make busy failure (CS/ZT No. = 10)
Data = (09 04 00 10 31 FF FF FF)
Fault kind : CS/ZT operation parameter change failure (CS/ZT No. = 0)
Data = (0A FF FF 10 31 FF FF FF)
Fault kind : LCCH sending position failure (CS/ZT No. = 0)
Data = (0B FF FF 10 31 FF FF FF)
Fault kind : Carrier selection failure (CS/ZT No. = 0)
Data = (0C FF FF 10 31 FF FF FF)
Fault kind : CS/ZT expansion data read failure (CS/ZT No. = 0)
Data = (0D 01 FF 10 31 FF FF FF)
Fault kind : CS/ZT expansion data setting failure (CS/ZT No. = 0)
Data = (0E FF FF 10 31 FF FF FF)
Fault kind : CS/ZT operation parameter 2 change failure (CS/ZT No. = 0)
Data = (0F FF FF 10 31 FF FF FF)
Fault kind : (CS/ZT No. = 0)
Data = (10 FF FF 10 31 FF FF FF)
16 MN 02/01/08 19:30 MP It is a day for periodic maintenance
Battery check (TK = 0)
20 MJ 02/01/08 13:28 AP 5 DTI line failure
PCM loss
Frame loss
Multi frame loss
AIS error
Remote alarm
– 23 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE

Multi remote alarm
S-bit error
CRC error
Slip detected
Main signal all 1
Data = (FA 01 FF FF FF FF FF FF)
INFO 0
INFO 2
21 MN 02/01/08 13:28 AP 6 DCH/BRT/PRT D-channel link connection failure
(D-ch NO. = 3)
Data = (03 FF FF FF FF FF FF FF)
22 MN 02/01/08 13:28 AP 7 CCH/IPT link connection failure
(CCH/IPT NO. = 3)
24 MN 02/01/08 13:26 FP 0 Number of faulty trunks was more than predetermined number
Data = (FF FF FF FF FF FF FF FF)
25 MN 02/01/08 13:26 MP Number of lockout stations was more than predetermined number
26 MN 02/01/08 13:28 FP 1 DLC card down
DLC Failure Kind : Terminal was cut off (Station number = 2000)
Data = (00 00 80 20 00 FF FF FF)
DLC Failure Kind : Short circuit (Station number = 2000)
Data = (02 00 80 20 00 FF FF FF)
DLC Failure Kind : Ring wire was grounded (Station number = 2000)
Data = (03 00 80 20 00 FF FF FF)
DLC Failure Kind : Tip wire was grounded or terminal was unconnected
(Station number = 2000)
Data = (04 00 80 20 00 FF FF FF)
– 24 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE

DLC Failure Kind : Terminal failure (Station number = 2000)
Data = (05 00 80 20 00 FF FF FF)
DLC Failure Kind : Terminal not connected (Station number = 2000)
Data = (06 00 80 20 00 FF FF FF)
DLC Failure Kind : Terminal circuit failure (Station number = 2000)
Data = (08 00 80 20 00 FF FF FF)
27 MN 02/01/08 13:27 FP 0 Synchronism of DPC missed
DPC on the side of a partner (DPC Number = 0001FFFF)
27 MN 02/01/08 13:27 FP 0 Synchronism of DPC missed
DPC on the side of oneself (DPC Number = 0005FFFF)
28 MN 02/01/08 13:28 AP 10 SMDR output buffer memory overflow
(Memory Kind = 00 Overflow kind : External relay turns ON and OFF)
Data = (00 00 FF FF FF FF FF FF)
2B MN 02/01/08 13:27 MP CS/ZT fault occurred
Fault kind : CS/ZT connection down (CS/ZT No. = 10)
Data = (00 04 00 10 31 01 FF FF)
2B MN 02/01/08 13:27 MP CS/ZT fault occurred
Fault kind : CS/ZT carrier has no space (CS/ZT No. = 10)
Data = (01 04 00 10 FF FF FF FF)
40 MJ 02/01/08 13:27 MP Traffic of IP network exceeded limit bandwidth
(Location No. = 01, 02)
41 MN 02/01/08 13:27 MP Traffic of IP network exceeded warning bandwidth
– 25 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE
Example of Fault Restoration Display using MAT Add-In

18 - 02/01/08 13:26 MP FP/AP card returned to normal condition
(FP/AP NO. = 52)
19 - 02/01/08 13:26 MP Power failure returned to normal condition
Recover Kind : AC input failure
Recover Kind : fuse break
Recover Kind : PWR alarm
30 - 02/01/08 13:28 AP 5 DTI line returned to normal condition
PCM loss
Frame loss
Multi frame loss
AIS error
Remote alarm
Multi Remote alarm
S-bit error
CRC error
Slip detected
Main signal all 1
Data = (FA 01 FF FF FF FF FF FF)
INFO 0
INFO 2
– 26 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE

31 - 02/01/08 13:28 AP 6 DCH/BRT/PRT D-channel link connection returned to normal condition
(D-ch NO. = 3)
32 - 02/01/08 13:28 AP 7 CCH/IPT link connection returned to normal condition
(CCH/IPT NO. = 3)
34 - 02/01/08 13:26 FP 0 Number of faulty trunks was less than predetermined number
35 - 02/01/08 13:26 MP Number of lockout stations was less than predetermined number
36 - 02/01/08 13:28 FP1 DLC card returned to normal condition
Recover Kind No. : 0 (Station number = 200015)
Data = (00 00 80 20 00 15 FF FF)
Data = (02 00 80 20 00 16 FF FF)
Data = (03 00 80 20 00 17 FF FF)
Data = (04 00 80 20 00 20 FF FF)
Data = (05 00 80 20 00 21 FF FF)
Data = (06 00 80 20 00 22 FF FF)
Data = (08 00 80 20 00 23 FF FF)
37 - 02/01/08 13:27 FP0 Synchronism of DPC returned to normal condition
DPC on the side of a partner (DPC Number = 0001FFFF)
37 - 02/01/08 13:27 FP0 Synchronism of DPC returned to normal condition
DPC on the side of oneself (DPC Number = 0005FFFF)
38 - 02/01/08 13:28 AP 10 SMDR output buffer memory returned to normal condition
(Memory Kind = 00)
3B - 02/01/08 13:27 MP CS/ZT returned to normal condition
Fault kind : CS/ZT connection returned (CS/ZT No. = 10)
Data = (00 04 00 10 31 01 FF FF)
3B - 02/01/08 13:27 MP CS/ZT returned to normal condition
Fault kind : CS/ZT carrier has space (CS/ZT No. = 10)
Data = (01 04 00 10 FF FF FF FF)
– 27 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT MESSAGE

50 - 02/01/08 13:27 MP Traffic of IP network returned to normal condition from limit bandwidth
excess
51 - 02/01/08 13:27 MP Traffic of IP network returned to normal condition from warning bandwidth
excess
– 28 – ND-71611(E) Rev.1.0
a6ch1001.fm
STATION LINE STATUS DISPLAY

General Description
This feature displays the line status for a single line telephone or a Dterm using the CAT or the MAT.
Service Conditions
(1) This feature is not available when the system is off-line.
(2) When performing this feature for a single line telephone, this feature may affect the status of the other
telephone in the same line circuit card. Therefore, use this feature only when a line fault has occurred
(do not use under a normal state).
No programming is required.
Operating Procedure
Operation:
ST COMMAND=
EC1 + DE EC1>
X-XXXXXXXX + DE XXXXXXXX : XX XX XX XXXXXXXX : XX XX XX

(Station No.)
1 2 3 4
Explanation of Screen Information:
1 Station Number: X-XXXXXXXX (1-8 digits)
– 29 – ND-71611(E) Rev.1.0
a6ch1001.fm
2 Analog Line/Digital Line
00: Single Line Tel.

10: Dterm/DtermIP
3 Hardware Test
See “Status of Single Line Telephone/Dterm/DtermIP” below.
Status of Single Line Telephone/Dterm/DtermIP
STATUS OF
INDICATION STATUS OF Dterm STATUS OF DtermIP
SINGLE LINE TEL.
00 Terminal is not connected Terminal is not con- Terminal is not connected
nected or Tip wire is
grounded
01 Terminal is connected Terminal is connected Terminal is connected
02 Loop (Short circuit is Short circuit is made on –
made on the line) the line
03 Ring wire is grounded Ring wire is grounded –
04 LC card is not mounted DLC card is not –
mounted
05 Test busy Terminal failure –
06 – DLC card down –
07 – – –
08 – Line failure detected –
4 Software Test
01 - FF: See “Station Status Information” Page 37. (This data is same as the status code
of CMF5.)
– 30 – ND-71611(E) Rev.1.0
a6ch1001.fm
BATTERY RELEASE CONTROL

General Description
When the AC power is to be cut off intentionally (such as maintenance for the building), this feature can
disconnect the batteries from the PBX, using the MAT or the CAT, and prevent an excessive discharge of
the battery.
System Diagram of Battery Release Control

PBX
PWR C.O.
NETWORK MODEM
ENTERING COMMAND MAT
BATTERY
MODEM
MP
BATTERY CONNECTION RELAY
Service Conditions
The battery disconnection is canceled if the system is initialized (Power off/on or Reset).
– 31 – ND-71611(E) Rev.1.0
a6ch1001.fm
Operating Procedure
(1) To disconnect the battery
ST COMMAND=
EC0 + DE EC0>
00 + DE EC0>00:1 –
The current status is displayed by entering first data 00
(1: Battery connection)
The status is changed to battery disconnection by
0 + EXE EC0>00:1 – 0
entering second data 0.
OK
(2) To cancel the battery disconnection

ST COMMAND=
EC0 + DE EC0>
The current status is displayed by entering first data 00

00 + DE EC0>00:0 –
(0: Battery disconnection)
1 + EXE EC0>00:0 – 1
The status is changed to battery connection by entering
second data 1.
OK
– 32 – ND-71611(E) Rev.1.0
a6ch1001.fm
STATION/TRUNK STATUS DISPLAY

General Description
This feature allows station/trunk connection status to be displayed on the MAT. If the status is abnormal,
this feature can forcibly release the connection using the Moc Add-in of MATWorX or CAT.
Service Conditions
(1) Print out of connection status or execution report of forced release is available through the printer
connected to the MAT.
(2) This feature is available for the following:
• Trunk number (analog trunks)

• Station number
• Virtual station number (Except for Intercom/Attendant position loop line.)
(3) The MAT continues to scan and update the latest connection status on the screen on a real-time basis.
– 33 – ND-71611(E) Rev.1.0
a6ch1001.fm
Operating Procedure
(1) To display Station/Trunk Status:

Refer to the MATWorX User Guide.
(2) To forcibly release the station/trunk connection:
Operation:
ST COMMAND=
EB0 + DE EB0>
DXXX + DE XXX : CCC

(Trunk No.)
Trunk No.
ST COMMAND=
EB2 + DE EB2>
X-XXXXXXXX + DE XXXXXXXX : CCC

(Station No.)
FX-FXXXXXXXX
(Dterm No.)
Station No.
– 34 – ND-71611(E) Rev.1.0
a6ch1001.fm
DIAGNOSTICS
DIAGNOSTICS
General Description
To assist maintenance personnel, this feature provides diagnostic capabilities such as fault code genera-
tion, device status information and alarm information recording, which can be accessed from the MAT or
the CAT.
Service Conditions
(1) The following station status information can be displayed on the MAT or the CAT by direct
command:
• Idle
• Line Lockout
• Dialing
• Tone Trunk Connection (reorder tone, busy tone, service set tone, etc.)
• Types of Connection (station-to-station, three-way calling, voice calling, holding, etc.)
• Destination number (trunk number, register number)
• Short circuit on line
(2) The following trunk status information can be displayed on the MAT or the CAT by direct command:
• Idle
• Ringing in
• Incoming queue to Attendant Console
• Holding
• In a tandem connection
• Incoming queue to UCD
• Dialing
• Receiving dialed digits
– 35 – ND-71611(E) Rev.1.0
a6ch1001.fm
DIAGNOSTICS
(3) The following information is stored and can be displayed on the MAT or the CAT using a memory
dump command in hexadecimal format:
• Program address where an endless loop has occurred

• Last initialization time for main program
• Last initialization time for firmware program
• The reason for initialization (power-on, RESET key, endless loop, rotary switch, command from
MAT or CAT)
(4) The PBX has a built-in patrol program that monitors the status of all connected devices. Additionally,
when no response or an invalid response from a device is received, this program stores in memory
the slot number of that device. From the MAT or the CAT, a maintenance person can read the slot
number of any device which does not respond to the main processor or provides an illegal status to
the main processor.
Operating Procedure
(1) Station Status Information
Operation:
ST COMMAND=
F50 + DE F50>
0 + X-XXXXXXXX + DE XXXX : XX XX XX XX
(Station No.)
or
0 + FX-FXXXXXXXX
(Dterm No.) Status Code of the designated Address +3
Status Code of the designated Address +2
Status Code of the designated Address
Designated Address
For the meaning of status code, see “Station Status Information” on next page.
– 36 – ND-71611(E) Rev.1.0
a6ch1001.fm
DIAGNOSTICS
Station Status Information
STATUS
DESCRIPTION REMARKS
CODE
01 Idle
02 In Line Lockout mode
10 Dialing to an ORT
11 Dialing to a trunk
12 Dialing to an ORT (After consultation hold a station)
13 Dialing to an ORT (After consultation hold a trunk)
14 Dialing to a trunk (After consultation hold a station)
15 Dialing to a trunk (After consultation hold a trunk)
1F Dialing to an ORT (After consultation hold 3 party Conference
Trunk)
20 In Reorder Tone connection
21 In Reorder Tone connection (While consultation hold a Station)
22 In Reorder Tone connection (While consultation hold a trunk)
23 In Reorder Tone connection (While consultation hold 3 party
Conference Trunk)
2C In Howler Tone connection
30 In Service Set tone connection
32 In Service Set tone connection (While consultation hold a trunk)
40 In Ringback Tone Connection
41 In Ringback Tone Connection for the second call
(After consultation hold a station)
42 In Ringback Tone connection for the second call
(After consultation hold a trunk)
44 In Ringback Tone connection for the operator call
45 In Ringback Tone connection for operator call
(After consultation hold a station)
– 37 – ND-71611(E) Rev.1.0
a6ch1001.fm
DIAGNOSTICS
Station Status Information
STATUS
DESCRIPTION REMARKS
CODE
46 In Ringback Tone connection for operator call
(After consultation hold a trunk)
50 Ringing (Call from a station)
51 Ringing (Call from an outside party)
55 Ringing (Automatic Wake Up Call)
60 In Station to Station connection
62 In Three-Way Calling
65 Holding
66 Voice Call to a Dterm
67 Voice Call from a Station
71 In Station to Trunk connection
72 Three-Way Calling with a station and a trunk
C4 In a CAT mode (For Dterm)
C8 In a UCD Queue
C9 In a UCD Queue after holding a station
CA In a UCD Queue after holding a trunk
NOTE: The status codes not described in “Station Status Information” mean busy conditions.
– 38 – ND-71611(E) Rev.1.0
a6ch1001.fm
DIAGNOSTICS
(2) Trunk Status Information
Operation:
ST COMMAND=
F50 + DE F50>
0 + DXXX + DE XXXX : XX XX XX XX
(Trunk No.)
Status Code of the designated Address
Designated Address
For the meaning of status code, see “Trunk Status Information” on next page.
– 39 – ND-71611(E) Rev.1.0
a6ch1001.fm
DIAGNOSTICS
Trunk Status Information
STATUS
DESCRIPTION REMARKS
CODE
01 Incoming queue to Attendant Console
03 Attendant Camp On
04 In a trunk to station connection
05 Dialing In (Tie Line)
06 In a tandem connection
08 Hold by Exclusive/Nonexclusive Hold
09 TAS in progress
0A Incoming queue to UCD
0B Three-Way Calling with a station and two trunks
0D In Ringback Tone/Busy Tone connection (Tie Line)
0E Waiting for release signal from distant office
10 Sending dialed digits (Outgoing Trunk of a tandem connection)
11 Three-Way Calling with two stations
14 Dialing In (Incoming Trunk of a trunk to trunk connection)
19 Ringing In (Trunk Direct Appearance on Dterm)
1A Ringing In (Direct In Termination-DIT)
1B Ringing In (Trunk Direct Appearance and DIT)
20 Holding by Call Hold
21 Holding by Call Park
2A Incoming Queue to UCD (While sending message)
2B Incoming Queue to UCD (After sending message)
FF Idle
– 40 – ND-71611(E) Rev.1.0
a6ch1001.fm
DIAGNOSTICS
(3) Alarm Information
Operation:
ST COMMAND=
F53 + DE F53>
XXXX + DE XXXX : XX XX XX XX
(Memory Dump Data)
See “Alarm Information” on next page.

Designated Address
– 41 – ND-71611(E) Rev.1.0
a6ch1001.fm
DIAGNOSTICS
Alarm Information
MEMORY DUMP
ALARM INFORMATION REMARKS
DATA
0000 Last Initialization Time for Main Processor (MP)
DD HH MM SS
Second (00-59)
Minute (00-59)
Hour (00-23)
Date (01-31)
0001 Reason for System Initialization

00: Power on
No fault
01: SW1 on MP card
02: Endless Loop in H-Rank
03: Endless Loop in L-Rank
05: Stack Trouble
System fault
06: Address Trouble
07: COP Alarm
08: Abort
09: SW3 on MP card
No fault
0B: Command from MAT/CAT
0004 Last Initialization Time for Firmware Processor (FP0-FP3,
FP16-FP19)
DD HH MM SS
Second (00-59)
Minute (00-59)
Hour (00-23)
Date (01-31)
NOTE: By depressing the S key, next FP data can be dis-

played.
– 42 – ND-71611(E) Rev.1.0
a6ch1001.fm
BATTERY REPLACEMENT
BATTERY REPLACEMENT
The interval of battery replacement depends on the ambient temperature.
The following caution label shows battery replacement interval and attached to the reverse side of the
Front Cover for PIM and BATTM.
When you set up the battery for the first time, you must keep the record of the installation date. And you
should refer to the BATTERY REPLACEMENT TABLE for exchanging the battery.
BATTERY REPLACEMENT TABLE

INSTALLATION DATE: , . CAUTION TO PREVENT INJURY AND SKIN BURN,
PAY ATTENTION TO THE FOLLOWING.
AMBIENT 5 ~ 35°C 0 ~ 50°C 0 ~ 50°C o DO NOT STRIKE A MATCH OR CAUSE A

TEMPERATURE (AVERAGE 25°C) (AVERAGE 25°C) (AVERAGE 40°C) SPARK IN VICINITY OF BATTERY.
REPLACEMENT 3 YEARS 2 YEARS 1 YEAR o PLACE THE EQUIPMENT WELL VENTILATED
INTERVAL AREA.
o ELECTROLYTE LEAKAGE OR OTHER HAZARDS o DO NOT SHORT.
MAY RESULT IF THE BATTERY IS NOT RE- o REPLACE BATTERY ONLY AFTER BATTERY
PLACED IN ACCORDANCE WITH THE SPECIFIED GASES HAVE BEEN DISPERSED.
INTERVALS.
– 43 – ND-71611(E) Rev.1.0
a6ch1001.fm
FAULT REPORT SCHEDULING

General Description
This feature provides the system to register pre-determined date for periodic maintenance in advance and
notify the information on the day by the PWR card alarm lamp, the Dterm function key lamp or external
alarm display panel.
PBX Alarm Panel
MJ MN
Indicate the lamp
on the scheduled date
1
2
GH
4 AB
C
I 3
5 DE
F
7
PQ
JK
L Fe
atu
RS 6 re
8
TU
V
9
0
OP
ER
#
MP
Dterm
Register the time of

periodic maintenance
Service Conditions
(1) The maximum of eight pre-determined dates for periodic maintenance, for example, battery check,
are registered by CM43 Y=2 in advance.
(2) The notification for maintenance is indicated by the alarm lamp (MJ/MN) on the PWR card or
external alarm panel, or the Dterm function key lamp. The Dterm function key steady lights as MJ
alarm, or flashes with 60 IPM as MN alarm. The MJ or MN alarm is selected by CMEA Y=2 in
advance.
(3) The number of Dterm which indicates the periodic maintenance is two in a system.
(4) The alarm indication can be cleared by CMEA Y=1 from CAT/MAT.
– 44 – ND-71611(E) Rev.1.0
a6ch1001.fm
Assign the date and time setting for • Y=2

CM43
periodic maintenance. (1) 00-07 : Periodic maintenance
(2) YYYY MM DD HH
YYYY : 2000-2099 (Year)
MM : 01-12 (Month)
DD : 01-31 (Date)
HH : 00-23 (Hour)
Assign the check item for periodic main- • Y=3

tenance. (1) 00-07 : Periodic maintenance
(2) 0 : Battery check
1-7 : Check item No.1-No.7
CM51 Specify the Dterm for alarm display, if • Y=16

required. (1) 01: Dterm No.1
02: Dterm No.2
(2) X-XXXXXXXX: My line number of Dterm
CM90 Assign the alarm indication key to Dterm • Y=00

function key, if required. (1) My Line No. + , +Key No.
(2) F5020 : Alarm display
CMEA Set the alarm kind for periodic mainte- • Y=2

nance. (1) 16
(2) 1: MN alarm
2: MJ alarm
END
– 45 – ND-71611(E) Rev.1.0
a6ch1001.fm
Operating Procedure
• To clear the alarm display
Operation:
ST COMMAND=
EA1 + DE EA1>
XX + DE EA1>XX:XX–
CCC + EXE OK
XX : 00 : Clear all of MJ/MN/- - alarms

01 : Clear MJ alarms
02 : Clear MN alarms
– 46 – ND-71611(E) Rev.1.0
a6ch1001.fm
REMOTE MAT
REMOTE MAT
[Not used in North America]
General Description
The Remote Maintenance Administration Terminal (Remote MAT) is a Windows based application soft-
ware, which provides a display of fault information on the remote offices, and interacts with MATWorX
for remote maintenance.
The remote offices to be managed are NEAX IMX, 2400 IPX, 2000 IPS, 2000 IVS2, NEAX EXPRESS,
and NEAX IVS/M100 (refer to service conditions (1) for actual product names by countries).
Major functions of Remote MAT are as follows:
• Automatic notification of alarm information by dial-up connection from the remote office
• Automatic collection of detailed fault information on the remote office
• Automatic notification of detailed fault information by e-mail
• Health check of remote maintenance line
• Remote maintenance
System Outline of Remote MAT
NEAX IMX/
2000 IVS2 2400 IPX
MODEM
MP
Administration Center
NEAX EXPRESS
Remote Maintenance
MODEM
C.O./TIE LINE
MP
Fault Information
Remote MAT (RMAT)
MATWorX
NEAX
IVS/M100 2000 IPS
MODEM MODEM
MP MP
– 47 – ND-71611(E) Rev.1.0
a6ch1001.fm
REMOTE MAT
Service Conditions
(1) Remote MAT can manage NEAX IMX, 2400 IPX, 2000 IPS, 2000 IVS2, NEAX EXPRESS, and
NEAX IVS/M100 with specified software version. Actual product names with software version by
countries are as follows:
Asia, Africa, Latin America,
Australia UK
Middle East, Europe, Russia
2400 IPX NEAX 2400 IPX N/A NEAX 2400 IPX

Internet Protocol eXchange Internet Protocol eXchange
2000 IPS NEAX 2000 IPS INTERNET PROTOCOL SERVER
NEAX IMX NEAX 7400 IMX N/A NEAX 7400 ICS (IMX)
2000 IVS2 NEAX 2000 IVS2 NEAX 2000 NEAX 7400 ICS M100MX
(Series 2000 R1.5 or later) INTEGRATED VOICE NEAX 2000 IVS2 NOTE
SERVER (R2.1 or later) (R2.1 or later)
NEAX IVS/ NEAX 7400 ICS M120 N/A NEAX 7400 ICS M100
M100 NEAX 7400 ICS M110 NEAX 7400 ICS M80VS
(3300 series or later) (GD version or later)
NEAX NEAX EXPRESS

EXPRESS
NOTE: NEAX 2000 IVS2 is for Latin America only.
(2) Remote MAT can manage up to 1000 remote offices.

Note that the maximum number of NEAX IVS/M100 systems to be managed by the Remote MAT
is varied depending on the software version.
Asia, Africa, Latin America,
Australia UK
Middle East, Europe, Russia
3400 series or earlier N/A GD version or earlier Maximum 60 offices

3500 series or later N/A J version or later Maximum 540 offices
(3) Remote MAT and MATWorX must be installed in the same PC.
MATWorX for each product is required.
(4) Remote MAT is connected to the PBX over PSTN line or tie line via modem.
The modem for Remote MAT must be compatible with an internal modem of the PBX.
(5) When automatic notification of fault information by e-mail is used, the PC for Remote MAT must be
connected to Local Area Network (LAN).
(6) Health check of remote maintenance lines is not available for NEAX IVS/M100.
– 48 – ND-71611(E) Rev.1.0
a6ch1001.fm
REMOTE MAT
(7) MJ alarm, MN alarm, and - - alarm, which are set as the objects of fault information stored by CMEA
Y=2, can be reported to the Remote MAT.
(8) Until a new fault occurs, fault information is not reported even though the previous fault information
has not been read, by the Remote MAT.
(9) 4 times per 5 minutes, recall is executed when the first connection to the Remote MAT cannot be
established by the default settings. These values can be changed by the system data programming.
(10) Two called party number of Remote MATs can be set as the destination of fault information. When
the first connection to a Remote MAT cannot be established, the next recall is executed to the other
destination, and repeated one after the other.
(11) When multiple faults occur within the predetermined time, the fault information is reported at a time.
MJ alarm Start of fault MN alarm End of fault

information reporting information reporting
60 seconds
t seconds
If a MN alarm is registered within “t” seconds, the fault information of the MN alarm is reported
together with the MJ alarm.
(12) Even if the alarm is cleared within the predetermined time, the fault information is reported to the
Remote MAT.
MJ alarm Start of fault MJ alarm End of fault

information reporting cleared information reporting
60 seconds
t seconds
Even if the MJ alarm is cleared within “t” seconds, the fault information of the MJ alarm is reported.
– 49 – ND-71611(E) Rev.1.0
a6ch1001.fm
REMOTE MAT
Assign whether the system clock is set (1) 456

CM08
when the system clock setting command is (2) 0 : Not set
received from the RMAT. 1 : To set
Assign whether the fault information is (1) 457

cleared when the fault information clear (2) 0 : To clear
command is received from the RMAT. 1 : Not cleared
CM40 Assign the station number of the MP built- • Y=10

in modem. (1) 1
(2) X-XXXXXXXX: Station No.
CM13 Assign the function of analog data station • Y=07

to the required modem station number. (1) X-XXXXXXXX: Station No.
(2) 0 : Data station
CM41 Specify the recall interval timer of the MP (1) 69

built-in modem. (2) 45-99: 180-396 seconds
(4 second increments)
If no data is set, the default setting is
304 seconds.
CM42 Specify the number of times for recall from (1) 19

the MP built-in modem. (2) 01-09: Number of times
If no data is set, the default setting is 04.
CM71 Allocate the memory area for the fault (1) 67

information reporting from the MP built-in (2) XXX YYY
modem. XXX: 000-299: Starting Memory Slot
No.
YYY: 001-300: Number of Slots to be
assigned in Block
NOTE: Assign more than two slots.
A
– 50 – ND-71611(E) Rev.1.0
a6ch1001.fm
REMOTE MAT
A DESCRIPTION DATA
CM72 Assign the outgoing access code and called • Y=0

party number to Memory Slot number allo- (1) 000-299: Memory Slot No.
cated by CM71. (2) Outgoing Access Code (Maximum 4
digits) + , + Called Party No. (Maxi-
mum 26 digits)

stored into the fault information memory, (1) See “FAULT MESSAGE” of
and which kind of alarm is indicated. (2) CHAPTER 1. Page 7
Specify the alarm kind sent automatically • Y=3

to the RMAT. (1) 00 : MJ alarm
01 : MN alarm
02 : - - alarm
(2) 0 : Send
1 : Not sent
Assign the office number sent to the • Y= 4

RMAT. (1) 00 : Office number sent to RMAT
(2) 00-999: Office No.00-999
Specify the destination of fault information • Y=4

as RMAT. (1) 01 : Destination of fault information
(2) 3 : IMX MAT or Centralized MAT
and RMAT
7 : RMAT
END
– 51 – ND-71611(E) Rev.1.0
a6ch1001.fm
REMOTE MAT
Operating Procedure
Refer to the IMX or IPX RMAT Operation Manual.
– 52 – ND-71611(E) Rev.1.0
a6ch1001.fm
CENTRALIZED MAT
CENTRALIZED MAT
[Not used in North America]
General Description
The Centralized Maintenance Administration Terminal (Centralized MAT) is a Windows based applica-
tion software, which provides a display of fault information on any office connected through CCIS or IP
network (intranet), and interacts with MATWorX for remote maintenance over the network.
The offices to be managed are 2000 IPS, 2000 IVS2, retrofit system, and NEAX EXPRESS.
System data read/write/delete, save/load/verify, and AP program download are available by logging in
MATWorX through Centralized MAT.
When a fault occurs at one office in the network, fault information is sent to the center office. Then Cen-
tralized MAT detects the fault information which is stored in the center office data base.
System Outline of Centralized MAT
2000 IVS2 2000 IPS

(Local Office) (Local Office)
2000 IPS/2000 IVS2

NEAX EXPRESS (Center Office)
(Local Office)
Remote Maintenance
CCIS/IP Network
network
(Intranet) MP
Fault Information
Centralized MAT
MATWorX
Retrofit System
(Local Office)
– 53 – ND-71611(E) Rev.1.0
a6ch1001.fm
CENTRALIZED MAT
Service Conditions
(1) Centralized MAT can manage 2000 IPS, 2000 IVS2, retrofit system, and NEAX EXPRESS. Series
3000 or later software version is required for 2000 IPS in each center and local office. Series 2200
R3.2 (R3.2) or later software version is required for 2000 IVS2/retrofit system/NEAX EXPRESS in
each center and local office.
(2) Centralized MAT can manage up to 255 offices per CCIS/IP network, and up to 5 networks.
(3) Centralized MAT and MATWorX must be installed in the same PC.
MATWorX Ver.3 or later for 2000 IVS2 is required. For 2000 IPS, MATWorX ver.4.2 or later is
recommended. MATWorX for NEAX EXPRESS is not required.
(4) Centralized MAT is connected to the PBX over RS-232C interface or Local Area Network (LAN).
Modem connection is not available.
(5) Only one 2000 IPS or 2000 IVS2 can be the center office per network which is connected to
Centralized MAT. Retrofit system and NEAX EXPRESS must be a local office.
(6) Offices connected through Event based CCIS cannot be managed by Centralized MAT.
(7) Offices connected through H.323 standard cannot be managed by Centralized MAT.
(8) MP EXPMEM card is required for 2000 IVS2 which is used as the center office.
(9) PBX number, which is sent to the center office with fault information, is converted to Point Code
according to the data assigned by CME3 Y=02 at the center office.
(10) Point Code, date which the fault is detected, and MJ alarm/MN alarm/- - alarm can be reported to
Centralized MAT.
(11) MJ alarm/MN alarm/- - alarm are set as the objects of fault information stored by CMEA Y=2.
(12) The alarm indication can be cleared by MATWorX Fault Display Add-In or CMEA Y=1 entry from
CAT/MAT.
(13) The interval time of detecting fault information is unified per system. (The initial setting is 0.5
minutes.)
– 54 – ND-71611(E) Rev.1.0
a6ch1001.fm
CENTRALIZED MAT
(14) The relationship between the maximum number of networks to be managed by Centralized MAT and
the interval time which Centralized MAT detects fault information is as following table.
MAXIMUM NUMBER
INTERVAL TIME
OF NETWORKS
30 seconds 1
1 minute 1
5 minutes 3
10 minutes 3
30 minutes 5
1 hour 5
12 hours 5
24 hours 5
(15) When the detecting time takes longer than the detecting interval time, the next detecting time starts
as soon as the previous detecting time finishes.
(16) An office which belongs to both of 2000 IPS/2000 IVS2 network and Fusion network can be
managed by both of 2000 IPS Centralized MAT and 2400 IPX Centralized MAT, but either 2000 IPS
or 2400 IPX Centralized MAT must be specified as the destination for reporting fault information.
(17) AP program download for the CCH/CCT/DTI/IPT card used for communication with the center
office cannot be executed from Centralized MAT.
(18) MP program download cannot be executed from Centralized MAT.
(19) Centralized MAT can access multiple offices in the network at once.
(20) When the same alarm kind faults occur consecutively at the same office, the fault information is
overwritten by the new fault information.
(21) Maximum of two logical ports are available for MAT/CAT in local office. While these two ports are
used from CAT and 2400 IPX Centralized MAT, remote maintenance cannot be operated from 2000
IPS Centralized MAT.
(22) The logical port for MAT will be released automatically after ten minutes from last command entry
from 2000 IPS Centralized MAT.
– 55 – ND-71611(E) Rev.1.0
a6ch1001.fm
CENTRALIZED MAT
Example
Point Code: 10011 Point Code: 10010 Point Code: 10000

PBX No. : 0003 PBX No. : 0002 PBX No. : 0001
Local Office Local Office PBX Center Office Point Code
number
PBX
number
(CME3 Y=02
is assigned)
Centralized MAT:
Local Office: Each office in the
The fault information and PBX network is recognized
number are sent to the center office. by the Point Code.
PBX No. POINT CODE

0001 10000
0002 10010
0003 10011
Center Office:
PBX number is converted to Point
Code according to the data assigned
by CME3 Y=02.
For CCIS programming, refer to the CCIS System Manual.

For IP programming, refer to the IP System Manual or NEAX 2000 IPS System Manual.
For Center Office
CMA7 Assign the Originating Point Code (OPC) • Y=01

for the center office. (1) 0-7 : CCH/IPT No.0-7 NOTE 1
(2) 00001-16367: OPC NOTE 2
NOTE 1: CCH/IPT No.0 must be assigned
for Centralized MAT in center of-
fice.
NOTE 2: The Originating Point Code is

used to designate an originating
office in CCIS/IPT network. A
single OPC should be assigned to
A all CCH/IPT numbers provided
in the same office.
– 56 – ND-71611(E) Rev.1.0
a6ch1001.fm
CENTRALIZED MAT
A DESCRIPTION DATA
Assign the PBX number and Originating • Y=02

CME3
Point Code for each center and local office. (1) 0000-1023: PBX No.
(2) 00001-16367: Point Code set by
CMA7 Y=01


to the Centralized MAT. (1) 00 : MJ alarm
01 : MN alarm
02 : - - alarm
(2) 0 : Send
1 : Not sent
Specify the destination of fault information. • Y=4

(1) 01 : Destination of fault information
(2) 2 : 2400 IPX MAT or Centralized
MAT
3 : 2400 IPX MAT or Centralized
MAT and RMAT
Specify the Point Code of the center office • Y=4

as the Destination Point Code (DPC) which (1) 05: Destination Point Code of fault
fault information is sent to. information
(2) 00001-16367: Point Code of center
office
END
– 57 – ND-71611(E) Rev.1.0
a6ch1001.fm
CENTRALIZED MAT
For Local Office
CMA7 Assign the Originating Point Code (OPC) • Y=01

for each local office. (1) 0-7 : CCH/IPT No.0-7
(2) 00001-16367: OPC NOTE
NOTE: The Originating Point Code is
used to designate an originating
office in the CCIS/IPT network. A
single OPC should be assigned to
all CCH/IPT numbers provided
in the same office.
Assign which kind of fault information is • Y=2

CMEA

to the Centralized MAT. (1) 00 : MJ alarm
01 : MN alarm
02 : - - alarm
(2) 0 : Send
1 : Not sent
Specify the destination of fault information. • Y=4

(1) 01 : Destination of fault information
(2) 2 : 2400 IPX MAT or Centralized
MAT
3 : 2400 IPX MAT or Centralized
MAT and RMAT
A
– 58 – ND-71611(E) Rev.1.0
a6ch1001.fm
CENTRALIZED MAT
A DESCRIPTION DATA
Specify the Point Code of the center office • Y=4

CMEA
as the Destination Point Code (DPC) which (1) 05: Destination Point Code of fault
fault information is sent to. information
(2) 00001-16367: Point Code of center
office
END
– 59 – ND-71611(E) Rev.1.0
a6ch1001.fm
CENTRALIZED MAT
Operating Procedure
• To display fault messages and clear the alarms of PBX
Operation:
Use Fault Display Add-In of MATWorX.
See Operating Procedure in “FAULT MESSAGE”. Page 18
• To display the PBX number set to each Point Code
Operation:
Use MOC Add-In of MATWorX.
ST COMMAND=
E303 + DE E303>
XXXXX + DE XXXXX : XXXX

(Point Code)
PBX No.
Point Code
For operation of Centralized MAT, refer to the Centralized MAT User Guide.
– 60 – ND-71611(E) Rev.1.0
a6ch1001.fm
CHAPTER 2
TROUBLESHOOTING
This chapter describes the precautions before troubleshooting, and the trou-
bleshooting procedure.
PRECAUTIONS ......................................................................... 62
OUTLINE OF TROUBLESHOOTING ........................................ 69
FAULT DETECTION .................................................................. 70
FAULT DIAGNOSIS AND TROUBLESHOOTING .................... 82
– 61 – ND-71611(E) Rev.1.0
a6ch2001.fm
PRECAUTIONS
PRECAUTIONS
Static Electricity Guard
You must wear a grounded wrist strap to protect circuit cards from static electricity.

• WHEN PLUGGING/UNPLUGGING A CIRCUIT CARD
PBX
FRAME GROUND SCREW

WRIST STRAP
• WHEN HOLDING A CIRCUIT CARD
NEVER TOUCH THE COMPONENTS OR

SOLDERED SURFACE WITH BARE HANDS.
CARD FRONT
– 62 – ND-71611(E) Rev.1.0
a6ch2001.fm
PRECAUTIONS

• WHEN MAKING A SWITCH SETTING ON A CIRCUIT CARD
CIRCUIT
CARD
WEAR A WRIST STRAP AND PERFORM

THE WORK ON A GROUNDED
CONDUCTIVE WORK SURFACE.
• WHEN CARRYING A CIRCUIT CARD
CONDUCTIVE
CIRCUIT POLYETHYLENE
CARD BAG
WHEN CARRYING A CIRCUIT

CARD AROUND, KEEP THE
CARD IN A CONDUCTIVE
POLYETHYLENE BAG.
– 63 – ND-71611(E) Rev.1.0
a6ch2001.fm
PRECAUTIONS
Procedure for Unplugging/Plugging Circuit Cards
CAUTION
• Turn ON the MB switch on the IP-PAD/IPT card before the following operations:
-Resetting the MP (MP built-in FP)/FP card controlling the IP-PAD/4VCT cards
-Inserting or extracting the 16VCT/4VCT cards during on-line
-Plugging or unplugging the BUS cable (IPT TRK BUS CA) between the IP-PAD and
16VCT/IPT and 4VCT cards
After the above operations, turn OFF the MB switch.
• Be sure to firmly insert all of the 16VCT/4VCT cards into slots, which are connected to the
IP-PAD/IPT card by the BUS cable. Otherwise, the IP-PAD/IPT card connected to the
16VCT/4VCT card will not operate normally.
When removing a circuit card from the PIM or when mounting a circuit card in the PIM, follow the pro-
cedure given below.
PROCEDURE
CIRCUIT CARD CONDITION
PLUG UNPLUG
• PN-CP24-A (MP) (1) Power off (1) Power off These circuit cards must be
• PZ-M606-A (ETHER) plugged in or unplugged only with
• PZ-PW121 (AC/DC PWR) (2) Plug in (2) Unplug power off to prevent damage to the
• PZ-PW126 (AC/DC PWR) card or other system circuitry.
• PZ-PW122 (DC/DC PWR) (3) Power on (3) Power on
– 64 – ND-71611(E) Rev.1.0
a6ch2001.fm
PRECAUTIONS
PROCEDURE
CIRCUIT CARD CONDITION
PLUG UNPLUG
• PN-CP15 (FP) (1) Power off (1) Power off These circuit cards must be
• PN-AP00-B (AP00/DBM) or MB or MB plugged in or unplugged under
• PN-BRTA (BRT) switch on switch on Make Busy condition or power off
• PN-2BRTC (BRT) to prevent damage to the card or
• PN-2BRTK (BRT) (2) Plug in (2) Unplug other system circuitry.
• PN-4BRTA-A (BRT)
• PN-24CCTA (CCT) (3) Power on (3) Power on
• PN-30CCTA (CCT) or MB
• PN-CFTC (CFT) switch off
• PN-DAIA-A (DAIA)
• PN-DAIB (DAIB)
• PN-DAIC (DAIC)
• PN-DAID-A (DAID)
• PN-DAIE (DAIE)
• PN-DAIF (DAIF)
• PN-24DTA-C (DTI)
• PN-30DTC-C (DTI)
• PN-IPTB (IPT)
• PN-32IPLA/
PN-32IPLA-A (IP-PAD)
• PN-24PRTA (PRT)
• PN-30PRTA (PRT)
• PN-PW00 (EXTPWR)
• PN-4RSTB (MFR)
• PN-4RSTC (CIR)
• PN-SC00 (CCH)
• PN-SC01 (DCH)
• PN-SC03-B (CSH/ICH)
• PZ-M542 (CONN)
• PZ-M557 (CONN)
• PZ-VM00/
PZ-VM00-M (VM00)
• PZ-VM01 (VM01)
– 65 – ND-71611(E) Rev.1.0
a6ch2001.fm
PRECAUTIONS
CAUTION
You must hold the edge of a circuit card when plugging or unplugging the circuit card. If you
touch another area, you may be exposed to hazard voltages.
PBX
NEVER TOUCH THE COMPO-

NENTS OR SOLDERED SUR-
FACE WITH BARE HANDS.
CARD FRONT
– 66 – ND-71611(E) Rev.1.0
a6ch2001.fm
PRECAUTIONS
Turning Power ON
CAUTION
1. When the operating power is being supplied to the PZ-PW121/PZ-PW126 card, do not plug/
unplug this circuit card into/from its mounting slot.
2. When the system is configured with two or more PIMs, the BUS cable is providing gang con-
trol for the PZ-PW121/PZ-PW126 card of PIM0 and other PIMs. Therefore, if the power of
PIM0 is off, no power is supplied to the whole system even when the power switches of other
PIMs are left on. Note, however, that the battery charging is continuing even under these cir-
cumstances.
3. Do not turn off the PZ-PW121/PZ-PW126 card on PIM1 to PIM7 when the system is operat-
ing.
(1) Check the switch position of each PZ-PW121/PZ-PW126 card before turning power on.
• Make sure that the AC120 V/240 V selector switch is positioned to appropriate voltage for each
country (AC120 V or AC240 V).
NOTE: PZ-PW126 card does not have this switch.

SW2
100 V/120 V 240 V
• Make sure that the battery mode selector switch is positioned as shown below to match the kind of
battery being used:
SW101
OFF
1 : Not used
1
2 : ON (SEAL/FLOAT2)
2
OFF (OPEN/FLOAT1)
ON
(2) Turn the SW1 switches of all the PZ-PW121/PZ-PW126 cards to ON. First, turn ON PIM1 to PIM7.
Then, turn ON PIM0.
– 67 – ND-71611(E) Rev.1.0
a6ch2001.fm
PRECAUTIONS
Turning Power OFF
(1) Before turning power off; inspect all line/trunk cards’ busy lamps to verify that no cards are
operating.
(2) Turn the SW1 switches of all the PZ-PW121/PZ-PW126 cards to OFF. First, turn OFF PIM0. Then,
turn OFF PIM1 to PIM7.
– 68 – ND-71611(E) Rev.1.0
a6ch2001.fm
OUTLINE OF TROUBLESHOOTING
OUTLINE OF TROUBLESHOOTING
The outline of the recommended troubleshooting procedure is shown below:
Outline of Troubleshooting
START
FAULT DETECTION Fault Detection Method (See Page 70)

(1) Alarm Indication on PWRU, Alarm Display
Panel
(2) Lamp Indication on Circuit Cards
(3) Complaint from station user or operator
FAULT DIAGNOSIS
Fault Diagnosis and Troubleshooting Method
AND
TROUBLESHOOTING (1) Display on MAT/CAT (See Page 82)
• Fault Message
• Station Line Status Display
(2) Troubleshooting by Lamp Indication
on Circuit Cards
(See Page 102)
(3) Troubleshooting by Contents of Complaint
(See Page 131)
END
– 69 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION
FAULT DETECTION
This section describes the way in which alarm indications are given. If a fault has occurred in the system,
you can detect the fault via the routes shown in “Alarm Indication Routes”.
Alarm Indication Routes
ALARM DISPLAY PANEL
PWR MJ MN
MJ/MN ALARM
INDICATION
PWR CARD
MJ
MN
ON
MJ/MN ALARM
MAINTENANCE INDICATION
PERSONNEL
LAMP INDICATION
CIRCUIT CARD
COMPLAINT FROM
STATION USER OR OPERATOR
– 70 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION
(1) Fault Detection by Alarm Indication

When a fault has occurred in the system, you can detect the fault by a Major (MJ) alarm or Minor
(MN) alarm indicated on the AC/DC PWR card, or external Alarm Display Panel.
(2) Fault Detection by Lamp Indication on Circuit Cards

When a fault has occurred in the system, you can also detect the fault by lamp indication on circuit
cards, such as a Major (MJ) or Minor (MN) alarm indicated on the MP card. “Lamp Indications on
Circuit Cards” shows the alarm indication lamps on each circuit card. Page 72
For details of lamp indication on circuit cards, refer to the Installation Procedure Manual.
(3) Fault Detection by Complaint from Station User or Operator

When you receive a complaint about a problem from a station user or an operator, you should collect
as much information on the problem as possible, and then troubleshoot the problem according to the
procedure shown in “Troubleshooting by Contents of Complaint” of this chapter. Page 131
– 71 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION
Lamp Indication on Circuit Cards
Lamp Indications on Circuit Cards
KIND OF LAMP INDICATIONS

CARD NAME COLOR
CIRCUIT CARD NAME NORMAL ABNORMAL
Control Cards PN-CP24-A RUN Green 120 IPM Flash Steady ON or OFF/
(MP) Flash slowly
PZ-M606-A LINK Green Steady ON OFF
(ETHER)
PN-CP15 RUN Green 120 IPM Flash Steady ON or OFF
(FP)
PN-PW00 RUN Green Steady ON OFF
(EXTPWR)
PZ-PW121 MJ Red OFF Steady ON
(AC/DC PWR) MN Yellow OFF Steady ON
ON Green Steady ON OFF
PZ-PW122 ON Green Steady ON OFF
(DC/DC PWR)
PZ-PW126 MJ Red OFF Steady ON
(AC/DC PWR) MN Yellow OFF Steady ON
[For UK] ON Green Steady ON OFF
Application PN-AP00-B RUN Green 120 IPM Flash Steady ON or OFF
Processor Cards (AP00/DBM)
PN-BRTA RUN Green 120 IPM Flash Steady ON or OFF
(BRT) ALM Red OFF Steady ON
PN-2BRTC RUN Green 120 IPM Flash Steady ON or OFF
(BRT) ALM1 Red OFF Steady ON
ALM0 Red OFF Steady ON
PN-2BRTK RUN Green 120 IPM Flash Steady ON or OFF
(BRT) ALM1 Red OFF Steady ON
[For UK] ALM0 Red OFF Steady ON
– 72 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION

CARD NAME COLOR
Application PN-4BRTA-A RUN Green 120 IPM Flash Steady ON or OFF
Processor Cards (BRT) ALM3 Red OFF Steady ON
PN-24CCTA RUN Green 120 IPM Flash Steady ON or OFF
(CCT) LC Green Steady ON OFF
CRC Red OFF Steady ON
PCM Red OFF Steady ON
FRM Red OFF Steady ON
RMT Red OFF Steady ON
AIS Red OFF Steady ON
PN-30CCTA RUN Green 120 IPM Flash Steady ON or OFF
(CCT) LC Green Steady ON OFF
MFRM Red OFF Steady ON
MRMT Red OFF Steady ON
PN-CFTC RUN Green Steady ON OFF
(CFT)
– 73 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION

CARD NAME COLOR
Application PN-DAIA-A RUN Green 120 IPM Flash Steady ON or OFF
Processor Cards (DAIA) LINK Green Steady ON OFF
RED Red OFF Steady ON
PN-DAIB RUN Green 120 IPM Flash Steady ON or OFF
(DAIB) LINK Green Steady ON OFF
PN-DAIC RUN Green 120 IPM Flash Steady ON or OFF
(DAIC) LINK Green Steady ON OFF
PN-DAID-A RUN Green 120 IPM Flash Steady ON or OFF
(DAID) LINK Green Steady ON OFF
PWR Red OFF Steady ON
PN-DAIE RUN Green 120 IPM Flash Steady ON or OFF
(DAIE) LINK Green Steady ON OFF
PN-DAIF RUN Green 120 IPM Flash Steady ON or OFF
(DAIF) LINK Green Steady ON OFF
PWR Red OFF Steady ON
– 74 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION

CARD NAME COLOR
Application PN-24DTA-C RUN Green 120 IPM Flash Steady ON or OFF
Processor Cards (DTI) CRC Red OFF Steady ON
PN-30DTC-C RUN Green 120 IPM Flash Steady ON or OFF
(DTI) PCM Red OFF Steady ON
– 75 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION

CARD NAME COLOR
Application PN-IPTB RUN Green 120 IPM Flash Steady ON or OFF
Processor Cards (IPT) BUSY Red ON when even OFF when even one
one line is line is busy
busy
SUB Green Steady ON OFF
OPE3
OPE2
OPE1
OPE0
L1 Green Steady ON OFF
LYR Green Steady ON OFF
LINK Green Steady ON OFF
PN-24PRTA RUN Green 120 IPM Flash Steady ON or OFF
(PRT) LC Green Steady ON OFF
CRC Red OFF Steady ON
– 76 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION

CARD NAME COLOR
Application PN-30PRTA RUN Green 120 IPM Flash Steady ON or OFF
Processor Cards (PRT) LC Green Steady ON OFF
PN-4RSTB RUN Green 120 IPM Flash Steady ON or OFF
(MFR)
PN-4RSTC RUN Green 120 IPM Flash Steady ON or OFF
(CIR)
PN-SC00 RUN Green 120 IPM Flash Steady ON or OFF
(CCH) LC Green Steady ON OFF
PN-SC01 RUN Green 120 IPM Flash Steady ON or OFF
(DCH) LC Green Steady ON OFF
PN-SC03-B RUN Green 120 IPM Flash Steady ON or OFF
(CSH/ICH) DOPE7 Green Steady ON OFF
DOPE6 Green Steady ON OFF
– 77 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION

CARD NAME COLOR
Line /Trunk Cards PN-2COTD LF1 Red OFF Steady ON
(COT) LF0 Red OFF Steady ON
PN-4COTE LF3 Red OFF Steady ON

[For Australia] LF1 Red OFF Steady ON
LF0 Red OFF Steady ON
PN-6COTJ LF5 Red OFF Steady ON
PN-8COTT LF7 Red OFF Steady ON
– 78 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION

CARD NAME COLOR
Line/Trunk Cards PN-2CSIA OPE Green Steady ON OFF
(CSI) B12 Red ON/OFF 60 IPM Flash
[For PCS] B11 Red ON/OFF 60 IPM Flash
B10 Red ON/OFF 60 IPM Flash
PN-2CSIA-A OPE Green Steady ON OFF
[For PHS] B11 Red ON/OFF 60 IPM Flash
PN-2CSIH OPE Green Steady ON OFF
– 79 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION

CARD NAME COLOR
Line/Trunk Cards PN-4CSIA OPE Green Steady ON OFF
(CSI) BSY32 Red ON/OFF 60 IPM Flash
BSY31 Red ON/OFF 60 IPM Flash
– 80 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DETECTION

CARD NAME COLOR
Line/Trunk Cards PN-2DPCB BL1 Red Steady ON/ Flash (60 IPM)
(DPC) OFF/Flash
(120 IPM)
LB11 Red OFF Steady ON
BL0 Red Steady ON/ Flash (60 IPM)
OFF/Flash
(120 IPM)
PN-2ILCA ACT1 Green Steady ON OFF
(ILC) PAL1 Red OFF Steady ON
ACT0 Green Steady ON OFF
PAL0 Red OFF Steady ON
PN-32IPLA/ RUN Green Flash OFF
PN-32IPLA-A (120 IPM)
(IP-PAD) LINK Green Steady ON OFF
PN-M03 OPE Green Steady ON OFF
(M03) SELX Green Steady ON OFF
21
PN-M10 CK0 Green Steady ON OFF
(M10) CK1 Green Steady ON OFF
TALM Red OFF Steady ON
RALM Red OFF Steady ON
– 81 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT DIAGNOSIS AND TROUBLESHOOTING

Display on MAT/CAT
When the MJ/MN alarm has been indicated, you can diagnose the contents of the fault by the Fault Mes-
sage and the Station Line Status Display features which are displayed on the MAT or the CAT, and restore
the fault.
Fault Message
Item (1) shows the display format for the Fault Message feature, and item (2) shows the fault diagnosis
and troubleshooting method. For details of the Fault Message feature, see “FAULT MESSAGE” of CHAP-
TER 1. Page 7
(1) Display Format

1st Screen
1: 01 MN MP 00
Fault Occurrence Kind No./Fault Restoration Kind No.
Alarm Kind (MJ/MN/– –)
CPU Kind and No. that detected the fault

MP 00 : MP
FP 00-03, 16-19 : FP No. 0-3, 16-19
AP 04-15, 20-31 : AP No. 4-15, 20-31
2nd Screen
2: 02/10/24 20:31
Date and Time of Fault Occurrence and Restoration
3rd Screen
3: XX XX XX XX
Fault Information/
Fault Restoration Information
(For details, see “Remedial Action on Each Fault Kind” and
“Fault Restoration Information”.)
4th Screen
4: XX XX XX XX
Fault Information/
(For details, see “Remedial Action on Each Fault Kind” and
“Fault Restoration Information”.)
– 82 – ND-71611(E) Rev.1.0
a6ch2001.fm
(2) Fault Diagnosis and Troubleshooting

“Remedial Action on Each Fault Kind” shows the fault information and the remedial action on each
fault kind. “Fault Restoration Information” shows the fault restoration information on each fault
restoration kind. Diagnose contents of the fault and perform the remedial action by referring to
“Remedial Action on Each Fault Kind”. Page 84
If the corresponding fault restoration kind number as shown in “Fault Restoration Information”
Page 96 is also displayed, no specific action is required.
– 83 – ND-71611(E) Rev.1.0
a6ch2001.fm
Remedial Action on Each Fault Kind
FAULT
KIND FAULT CONTENT FAULT INFORMATION REMEDIAL ACTION
NUMBER
01 System 3: XX XX XX XX
initialization 1 2 3
4: XX XX XX XX
3
1 Kind of System Initialization
related information
1: Program address information
2: Receive command informa-
tion
F: No system initialization
related information
2 Initial Kind (See below.)
3 The address of the program
which caused system
initialization
Initial Kind 0: Power On Initialize No specific action is
Initial Kind 1: Initialize by Reset required.
Button (SW1)
Initial Kind 2: Serious failure 1 Replace the MP card.
Initial Kind 9: SW3 was changed to 0 No specific action is
required.
Initial Kind A: Serious failure 7 Replace the MP card.
Initial Kind B: Initialize by CAT/MAT No specific action is
required.
– 84 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
04 MP-FP/AP commu- 3: XX XX XX XX Replace the correspond-
nication failure 1 2 3 ing FP or AP card indi-
1 Communication Failure Kind cated in the FP/AP
00: Overflow of data sending Number.
buffer to the FP/AP
01: Invalid data received from
FP/AP
2 Number of communication
failures
3 FP/AP Number
00-03, 16-19: FP No. 0-3,
16-19
04-15, 20-31: AP No. 4-15,
20-31
08 FP/AP card down 3: XX XX XX XX Replace the correspond-
FP/AP Number ing FP or AP card indi-
00-03, 16-19 : FP No. 0-3, cated in the FP/AP
16-19 Number.
04-15, 20-31 : AP No. 4-
15, 20-31
09 Power failure 3: XX XX XX XX
Power Failure Kind
(See below.)
Power Failure Kind 00:AC input Check to see if the AC
failure power source is cut off
or the plug is discon-
nected.
Power Failure Kind 01: Fuse break Check for a break in the
battery fuse.
Power Failure Kind 02: PWR alarm 1 Check the output
voltage of the PWR
card.
2 Replace the PWR
card.
– 85 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
12 CS/ZT Fault 3: XX XX XXXX
occurred 1 2 3
1 Fault Kind (See below.)
2 04-15, 20-31:AP No. of CS/ZT
fault occurrence
3 000-255: CS/ZT Interface
No. of CS/ZT fault
occurrence
Fault Kind 00: Fault notice from No specific action is
CS/ZT required.
Fault Kind 01: CS/ZT initial failure 1 Make the CS/ZT
busy or idle condi-
tion by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 02: CS/ZT condition read 1 Make the CS/ZT
failure busy or idle condi-
tion by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 03: CS/ZT condition No specific action is
unmatch required.
Fault Kind 04: B channel condition No specific action is
unmatch required.
– 86 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
12 CS/ZT Fault Fault Kind 05: SYS-ID upload 1 Check the LEN No.
occurred failure of the CS/ZT with
SYS-ID is correct by
CMAE Y=00>02
2 Make the CS/ZT
busy or idle condi-
tion by CME5 Y=3.
3 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 06: SYS-ID download 1 When input the SYS-
failure ID from MAT, check
if the number is cor-
rect.
2 Check the CS/ZT is
CS/ZT without SYS-
ID
3 Make the CS/ZT
busy or idle condi-
tion by CME5 Y=3.
4 Turn OFF and ON
the CS/ZT power
switch.
– 87 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
12 CS/ZT Fault Fault Kind 07: CS/ZT make busy Make the CS/ZT busy or
occurred failure idle condition by CME5
Y=3.
Fault Kind 08: CS/ZT data load 1 Make the CS/ZT
tion by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 09: B channel make busy 1 Make the CS/ZT
tion by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 0A: CS/ZT operation 1 Make the CS/ZT
parameter change busy or idle condi-
failure tion by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
– 88 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
12 CS/ZT Fault Fault Kind 0B: LCCH sending position 1 Make the CS/ZT
occurred failure busy or idle condi-
tion by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 0C: Carrier selection No specific action is
failure required.
[For PCS]
Fault Kind 0D: CS/ZT expansion data 1 Make the CS/ZT
read failure busy or idle condi-
tion by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 0E: CS/ZT expansion data 1 Make the CS/ZT
setting failure busy or idle condi-
tion by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
Fault Kind 0F: CS/ZT operation 1 Make the CS/ZT
parameter busy or idle condi-
2 changing failure tion by CME5 Y=3.
2 Turn OFF and ON
the CS/ZT power
switch.
– 89 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
16 Periodic maintenance Inspection kind 00: Battery check Exchange the battery
20 DTI line failure 3: XX XX XX XX
Fault Details Kind
(See below.)
Fault Detail Kind 00: PCM loss Check the DTI cable con-
nection.
Fault Detail Kind 01: Frame loss
Fault Detail Kind 02: Multi frame loss
Fault Detail Kind 03: AIS error
Fault Detail Kind 04: Remote alarm Replace the DTI card.
Fault Detail Kind 05: Multi remote
alarm
Fault Detail Kind 06: S-bit error Check the DTI cable con-
Fault Detail Kind 08: CRC error nection.
Fault Detail Kind 09: Slip detected
Fault Detail Kind 0A:Main signal all 1
(for BRT)
Fault Detail Kind 0B:INFO 0 (for
BRT)
Fault Detail Kind 0C:INFO 2 (for
BRT)
21 DCH/BRT/PRT 3: XX XX XX XX Check the status of the
D-channel link con- D-channel circuit No. local office line or public
nection failure • In case of DCH/BRT/PRT network line.
00-07: Channel No. 0-7
22 CCH/IPT link con- 3: XX XX XX XX Check the status of the
nection failure CCH/IPT No. local office line or
00-07: CCH/IPT No. 0-7 remote office line.
– 90 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
24 Number of faulty 1 Search for a line fault
[Australia trunks was more than trunk by CMB0 Y=1
Only] predetermined num- or CMF5 Y=0.
ber 2 Check to see if the
trunk line is faulty.
25 Number of line lock- 1 Search for stations in
out stations was more line lockout by the
than predetermined configuration report
number on the MAT.
2 Place the handset of
any station in line
lockout back onto the
hookswitch.
3 If the station re-
mains in the line
lockout state, check
the line state (the line
between the station
and the PBX may be
shorted).
– 91 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
26 DLC card down 3: XX XX XX XX
1 2 3
4: XX XX XX XX
3
1 DLC Failure Kind (See below.)
2 LEN (000-763)
3 Station No. (X - XXXXXXXX)
DLC Failure Kind 00: Terminal was 1 Check the cable con-
cut off nection between the
terminal and the
PBX.
2 Check to see if the
cable is cut off.
Tip wire of the cable
is grounded.
DLC Failure Kind 02: Short circuit Check to see if a short
was made on circuit exists on the line.
the line
DLC Failure Kind 03: Ring wire was Check to see if the Ring
grounded wire of the cable is
grounded.
DLC Failure Kind 04: Tip wire was 1 Check the cable con-
grounded or nection between the
terminal was terminal and the
unconnected PBX.
cable is cut off.
Tip wire of the cable
is grounded.
– 92 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
26 DLC card down DLC Failure Kind 05: Terminal fail- Replace the terminal with
ure a known good one and
check to see if the same
failure occurs.
DLC Failure Kind 08: Terminal cir- Replace the terminal with
cuit failure a known good one and
check to see if the same
failure occurs.
27 Synchronism of DPC 3: XX XX XX XX
missed 1 2
1 DPC Failure Kind
2 DPC Number
DPC Failure Kind 00: DPC on the 1 Check the switch set-
side of partner ting of DPC on the
side of partner.
2 If the fault cannot be
cleared, replace the
card.
DPC Failure Kind 01: DPC on the 1 Check the switch set-
side of oneself ting of DPC.
2 If the fault cannot be
cleared, replace the
card.
28 SMDR output buffer 3: XX XX XX XX
memory overflow 1 2
1 Memory Kind
2 Overflow Kind
Memory kind 00: Billing memory
block
Memory kind 01: Host CPU No. 0
output buffer
memory block
– 93 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
28 SMDR output buffer Memory kind 02: Host CPU No.1 out-
memory overflow put buffer
memory block
Memory kind 03: Automatic print Confirm if the Printer
buffer memory power is on or there are
block paper.
Memory kind 04: Notice of the rest of
memory block num-
bers in the system
Memory kind 05: CCIS output buffer
memory block
Memory kind 06: CS report traffic
data memory block
2B CS/ZT Fault occurred 3: XX XX XXXX
1 2 3
1 Fault Kind (See below)
2 AP No. of CS/ZT fault
occurrence 4-15, 20-31
3 CS/ZT Interface No. of CS/ZT
fault occurrence 000-255
Fault Kind 00: CS/ZT connection Check the connection of
down CS/ZT and PBX from
CS/ZT Interface No.
Fault Kind 01: CS/ZT carrier has no No specific action is
space required.
– 94 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
NUMBER
40 Traffic of IP network 3: XX XX XXXX
exceeded limit band- 1 2 3
width 1 Location No. (00-63)
2 Location No. (00-63)
3 No. of times that traffic exceeded
the limit bandwidth
41 Traffic of IP network 3: XX XX XXXX
exceeded warning 1 2 3
bandwidth 1 Location No. (00-63)
3 No. of times that traffic exceeded
the warning bandwidth
– 95 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
FAULT RESTORATION FAULT RESTORATION
RESTORATION
CONTENT INFORMATION
KIND NUMBER
18 FP/AP card returned to normal 3: XX XX XX XX
condition FP/AP Number
00-03, 16-19 : FP No. 0-3,
16-19
04-15, 20-31 : AP No. 4-15,
20-31
19 Power failure returned to normal 3: XX XX XX XX
condition Power Failure Restoration
Kind
00: AC input failure
01: Fuse break
02: PWR alarm
30 DTI line returned to normal con- 3: XX XX XX XX
dition Fault Detail Kind
00: PCM loss
01: Frame loss
02: Multi frame loss
03: AIS error
04: Remote alarm
05: Multi remote alarm
06: S-bit error
08: CRC error
09: Slip detected
0A: Main signal all 1 (for BRT)
0B: INFO 0 (for BRT)
0C: INFO 2 (for BRT)
31 DCH/BRT/PRT D-channel link 3: XX XX XX XX
connection returned to the normal D-channel circuit No.
condition • In case of DCH/BRT/PRT
00-07: Channel No. 0-7
– 96 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
RESTORATION
CONTENT INFORMATION
KIND NUMBER
32 CCH/IPT link connection 3: XX XX XX XX
returned to normal condition CCH/IPT No.
00-07: CCH/IPT No. 0-7
34 Number of faulty trunks was less
[Australia Only] than predetermined number
35 Number of lockout stations was
less than predetermined number
36 DLC returned to normal condi- 3: XX XX XX XX
tion 1 2 3
4: XX XX XX XX
3
1 DLC Failure Kind
00: Terminal was cut off
02: Short circuit was made on the
line
03: Ring wire was grounded
04: Tip wire was grounded or termi-
nal was unconnected
05: Terminal failure
08: Terminal circuit failure
2 LEN (000-763)
3 Station No. (X-XXXXXXXX)
37 Synchronism of DPC returned to 3: XX XX XX XX
normal condition DPC Failure Kind
DPC Number
38 SMDR output buffer memory 3: XX XX XX XX
returned to normal condition Memory kind
– 97 – ND-71611(E) Rev.1.0
a6ch2001.fm
FAULT
RESTORATION
CONTENT INFORMATION
KIND NUMBER
3B CS/ZT returned to normal condi- 3: XX XX XXXX
tion 1 2 3
1 Fault Restoration Kind
00: CS/ZT connection returned
01: CS/ZT carrier has space
2 04-15, 20-31:AP No. returned to nor-
mal condition
3 000-255: CS/ZT Interface No.
returned to normal con-
dition
50 Traffic of IP network returned to 3: XX XX XXXX
normal condition from limit 1 2 3
bandwidth excess 1 Location No. (00-63)
3 No. of times that traffic exceeded the
limit bandwidth
51 Traffic of IP network returned to 3: XX XX XXXX
normal condition from warning 1 2 3
bandwidth excess 1 Location No. (00-63)
3 No. of times that traffic exceeded the
warning bandwidth
– 98 – ND-71611(E) Rev.1.0
a6ch2001.fm
Station Line Status Display

Item (1) shows the display format for the Station Line Status Display feature, and item (2) shows the fault
diagnosis and troubleshooting method.
For details of the Station Line Status Display feature, see “STATION LINE STATUS DISPLAY” of Chap-
ter 1. Page 29
(1) Display Format
XXXX : XX XX XX
Station Number
Analog Line/Digital Line

00 : Single Line Telephone
10 : Dterm/DtermIP
Hardware Test Result (See “Line Status and Remedial Action for Hardware
Test” Page 100)
Software Test Result (See “Line Status and Remedial Action for Software
Test” Page 101)
(2) Fault Diagnosis and Troubleshooting

“Line Status Remedial Action” shows the line status and the remedial action on each indicated data.
Diagnose the contents of the fault and perform the remedial action by referring to “Line Status and
Remedial Action for Hardware Test” and “Line Status and Remedial Action for Software Test”.
Page 100, Page 101
– 99 – ND-71611(E) Rev.1.0
a6ch2001.fm
Line Status and Remedial Action for Hardware Test
• SINGLE LINE TELEPHONE
INDICATED
LINE STATUS REMEDIAL ACTION
DATA
00 Terminal is not connected 1 Check the cable connection between the terminal
and the PBX.
2 Check to see if the cable is cut off.
01 Terminal is connected No action is required.
02 Loop (Short circuit is made Check to see if a short circuit exists on the line.
on the line)
03 Ring wire is grounded Check to see if the Ring wire of the cable is grounded.
04 LC card is not mounted Check to see if the LC card is properly mounted.
05 Test busy No action is required.
• Dterm
INDICATED
DATA
00 Terminal is not connected 1 Check the cable connection between the terminal
or Tip wire is grounded and the PBX.
2 Check to see if the cable is cut off.
3 Check to see if the Tip wire of the cable is
grounded.
02 Short circuit is made on the Check to see if a short circuit exists on the line.
line
03 Ring wire is grounded Check to see if the Ring wire of the cable is grounded.
04 DLC card is not mounted Check to see if the DLC card is properly mounted.
05 Terminal failure Replace the terminal with a known good one and check
to see if the same failure occurs.
– 100 – ND-71611(E) Rev.1.0

a6ch2001.fm
Line Status and Remedial Action for Hardware Test
INDICATED
DATA
06 DLC card down Replace the card with a known good one and check to
see if the same failure occurs.
08 Line failure detect Replace the terminal with a known good one and check
to see if the same failure occurs.
• DtermIP
INDICATED
DATA
00 Terminal is not connected 1 Check the LAN cable connection between the ter-
minal and the PBX.
2 Check the condition of LAN cable connection by
transmitting the ping packet.
3 Confirm the condition of the LAN device (such as
power of the HUB) connected to the IP-PAD.
Line Status and Remedial Action for Software Test
• SINGLE LINE TELEPHONE/Dterm/DtermIP
INDICATED
DATA
01 Idle No action is required.
02 Line Lockout Place the handset of the station in line lockout back
onto the hookswitch.
Other than Busy No action is required.
01, 02
– 101 – ND-71611(E) Rev.1.0

a6ch2001.fm
Troubleshooting by Lamp Indication on Circuit Cards

This section describes the method for fault diagnosis and troubleshooting when you detect the fault occur-
rence by lamp indication on circuit cards.
“Remedial Action on Each Lamp Status” shows contents of the fault and the remedial action on each lamp
status.
Remedial Action on Each Lamp Status
LAMP FAULT
CARD NAME REMEDIAL ACTION
STATUS CONTENT
PN-CP24-A RUN lamp is not Abnormal opera- 1 Check the setting of SW2.
(MP) flashing tion of MP card SW2-1 : ON (in the case of A-law)
at 120 IPM : OFF (In the case of µ-
law)
SW2-4 : OFF
2 Check to see if the SW3 switch is
set to “0” (On Line).
3 If the fault cannot be cleared,
replace the card.
PZ-M606-A LINK lamp is not LAN connection 1 Check to see if the LAN cable is
(ETHER) on failure correctly connected.
2 Confirm the condition of the LAN
device connected to the MP. (ex.
Power of HUB)
replace the card.
– 102 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-CP15 RUN lamp is not Abnormal opera- 1 Confirm the mounting slot of the FP
(FP) flashing tion of FP card card. (PIM2, 4, 6: slot 12)
2 Check the setting of SENSE switch.
1: PIM2
2: PIM4
3: PIM6
0, 4-F: Not used
3 Reset the MB switch.
(Down Up Down)
4 Check to see if the BUS cable
between each PIM is properly
connected.
replace the card.
PN-PW00 RUN lamp is not –48 V power is not 1 Confirm the lamp indication of
(EXTPWR) on being supplied PZ-PW121/PZ-PW126 all lamps.
replace the PN-PW00 card.
3 If the PZ-PW121/PZ-PW126 lamp
has abnormal condition, replace the
PZ-PW121/PZ-PW126 card.
– 103 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PZ-PW121 MJ lamp is on Major trouble See “FAULT DIAGNOSIS AND
(AC/DC PWR) occurs or resident TROUBLESHOOTING” Page
system program is 82
not properly loaded
MN lamp is on Minor trouble See “FAULT DIAGNOSIS AND
occurs or resident TROUBLESHOOTING” Page
successfully loaded,
or a station line is
locked out
ON lamp is not on Operation power is 1 Confirm the cable connection of
not being supplied PZ-PW121.
2 Confirm the lamp indication of
PZ-PW121 all lamps.
3 If the PZ-PW121 lamp has
abnormal condition, replace the
PZ-PW121 card.
PZ-PW126 MJ lamp is on Major trouble See “FAULT DIAGNOSIS AND
(AC/DC PWR) occurs or resident TROUBLESHOOTING” Page
not properly loaded
MN lamp is on Minor trouble See “FAULT DIAGNOSIS AND
occurs or resident TROUBLESHOOTING” Page
successfully loaded,
or a station line is
locked out
ON lamp is not on Operation power is 1 Confirm the cable connection of
not being supplied PZ-PW126.
PZ-PW126 all lamps.
3 If the PZ-PW126 lamp has
abnormal condition, replace the
PZ-PW126 card.
– 104 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PZ-PW122 ON lamp is not on Operation power is 1 Confirm the cable connection of
(DC/DC PWR) not being supplied PZ-PW121 and PZ-PW122.
2 Turn the PZ-PW122 SW switch on.
PZ-PW121 all lamps.
replace the PZ-PW122 card.
PN-AP00-B RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(AP00/DBM) flashing tion of AP00/ CM05.
DBM card 2 Check to see if the SENSE switch is
set as per the AP Number (04-15,
20-31) assigned by CM05.
(Down Up Down)
4 Check the setting of SW1.
SW1-1: ON
SW1-2: ON
SW1-3: ON
replace the card.
PN-BRTA RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(BRT) flashing tion of BRT card CM05, CM07 Y=02.
2 Check to see if the SENS switch is
set as per the AP Number (04-15)
assigned by CM05.
(Down Up Down)
replace the card.
ALM lamp is on Transmission line 1 Confirm circuit line status.
fault 2 Confirm PSTN line status.
– 105 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-2BRTC RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(BRT) flashing tion of BRT card CM05.
20-31) assigned by CM05, CM07
Y=2.
(Down Up Down)
replace the card.
ALM1 lamp is on No.1 circuit trans- 1 Confirm No.1 circuit line status.
mission line fault 2 Confirm PSTN line status.
PN-2BRTK RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(BRT) flashing tion of BRT card CM05.
2 Check to see if the SENSE switch is
Y=2.
(Down Up Down)
replace the card.
– 106 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-4BRTA-A RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(BRT) flashing tion of BRT card CM05 Y=0/Y=1.
Y=2.
(Down Up Down)
replace the card.
– 107 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-24CCTA RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(CCT) flashing tion of CCT card CM05 Y=0/Y=1, CM07 Y=01.
20-31) assigned by CM05 Y=0.
(Down Up Down)
replace the card.
LC lamp is not on Common signaling Check the local office line or public net-
channel data link work line.
connection failure
CRC lamp is on Bit Error Rate 1 Check the receive line and external
exceeds the prede- equipment.
termined value 2 Replace the remote CCT card.
PCM lamp is on No PCM signals 1 Check to see if the line is correctly

arrive from the connected to the CCT card.
distant office 2 Plug and unplug the CCT card.
Repeat this two or three times.
FRM lamp is on Frame Alignment 1 Check the receive line and external
signals from the equipment.
distant office can 2 Replace the remote CCT card.
not be received
RMT lamp is on Frame Alignment 1 Check the transmission line and
signals cannot be external equipment.
sent to the remote 2 Replace the CCT card.
PBX
AIS lamp is on Remote PBX is in Check the switch settings of the remote
local loopback CCT card.
state
– 108 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-30CCTA RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(CCT) flashing tion of CCT card CM05 Y=0/Y=1, CM07 Y=01.
(Down Up Down)
replace the card.
LC lamp is not on Common signaling Check the local office line or public net-
channel data link work line.
connection failure
arrive from the connected to the CCT card.
distant office 2 Plug and unplug the CCT card.
distant office can 2 Replace the remote CCT card.
not be received
MFRM lamp is on Multi-Frame 1 Check the receive line and external
Alignment signals equipment.
from the distant 2 Replace the remote CCT card.
office cannot be
received
sent to the remote 2 Replace the CCT card.
PBX
MRMT lamp is on Multi-Frame 1 Confirm the switch setting on the
Alignment signals CCT card indicating an alarm.
cannot be sent to 2 Replace CCT card not indicating an
the remote PBX alarm, with a spare.
local loopback CCT card.
state
– 109 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-CFTC RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(CFT) on tion of CFT card CM05 Y=0/Y=1, CM07 Y=01.
(Down Up Down)
replace the card.
– 110 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-DAIA-A RUN lamp is not Abnormal opera- 1 Reset the MB switch.
(DAIA) flashing tion of DAIA card (Down→Up→Down)
2 Check the setting of SENSE switch
and SW1-4.
SW1-4: ON SW1-4: OFF

SENSE Not used FP No.16
Switch: 0
SENSE FP No.01 FP No.17
Switch: 1
Switch: 2
Switch: 3
SENSE Not used
Switch: 4-F

replace the card.
LINK lamp is not Layer 2 link con- 1 Check to see if the cable between
on nection failure DAIA and DAIB is correctly con-
between DAIA nected.
and DAIB 2 Reset the MB switch.
(Down→Up→Down)
RED lamp is on PCM signal loss or Check to see if the cable between DAIA
Frame Alignment and DAIB is correctly connected.
signal loss
RMT lamp is on Remote alarm Check to see if the cable between DAIA
and DAIB (sending side) is correctly
connected.
– 111 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-DAIB RUN lamp is not Abnormal opera- 1 Reset the MB switch.
(DAIB) flashing tion of DAIB card (Down→Up→Down)
replace the card.
(Down→Up→Down)
RED lamp is on PCM signal loss or 1 Check to see if the cable between
Frame Alignment DAIA and DAIB is correctly con-
signal loss nected.
2 Reset the MB switch of DAIA card
on the main site.
(Down→Up→Down)
RMT lamp is on Remote alarm Check to see if the cable between DAIA
and DAIB (sending side) is correctly
connected.
– 112 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-DAIC RUN lamp is not Abnormal opera- 1 Reset the MB switch.
(DAIC) flashing tion of DAIC card (Down→Up→Down)
replace the card.
(Down→Up→Down)
3 Check to see if the cable between
DAIC cards is correctly connected.
RED lamp is on PCM signal loss or Check to see if the cable between DAIC
Frame Alignment cards is correctly connected.
signal loss
RMT lamp is on Remote alarm Check to see if the cable between DAIC
cards (sending side) is correctly con-
nected.
– 113 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-DAID-A RUN lamp is not Abnormal opera- 1 Reset the MB switch.
(DAID) flashing tion of DAID card (Down→Up→Down)
2 Check the setting of SENSE switch
and SW1-4.
SW1-4: ON SW1-4: OFF

SENSE Not used FP No.16
Switch: 0
Switch: 1
Switch: 2
Switch: 3
SENSE Not used
Switch: 4-F

replace the card.
on nection failure DAID and DAIE is correctly con-
between DAID nected.
and DAIE 2 Reset the MB switch.
(Down→Up→Down)
RMT lamp is on Remote alarm Check to see if the cable between DAID
and DAIE (sending side) is correctly
connected.
PWR lamp is on PCM signal loss Check to see if the cable between DAID
and DAIE is correctly connected.
– 114 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-DAIE RUN lamp is not Abnormal opera- 1 Reset the MB switch.
(DAIE) flashing tion of DAIE card (Down→Up→Down)
replace the card.
(Down→Up→Down)
RMT lamp is on Remote alarm Check to see if the cable between DAID
and DAIE (sending side) is correctly
connected.
– 115 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-DAIF RUN lamp is not Abnormal opera- 1 Reset the MB switch.
(DAIF) flashing tion of DAIF card (Down→Up→Down)
replace the card.
(Down→Up→Down)
3 Check to see if the cable between
DAIF cards is correctly connected.
RMT lamp is on Remote alarm Check to see if the cable between DAIF
cards (sending side) is correctly con-
nected.
PWR lamp is on PCM signal loss Check to see if the cable between DAID
and DAIE is correctly connected.
– 116 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-24DTA-C RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(DTI) flashing tion of DTI card CM05 Y=0/Y=1, CM07 Y=01.
(Down Up Down)
replace the card.
termined value 2 Replace the remote DTI card.

arrive from the connected to the DTI card.
distant office 2 Plug and unplug the DTI card.
distant office can 2 Replace the remote DTI card.
not be received
sent to the remote 2 Replace the DTI card.
PBX
local loopback DTI card.
state
– 117 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-30DTC-C RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(DTI) flashing tion of DTI card CM05 Y=0/Y=1, CM07 Y=01.
(Down Up Down)
replace the card.
arrive from the connected to the DTI card.
distant office 2 Plug and unplug the DTI card.
distant office can 2 Replace the DTI card.
not be received
from the distant 2 Replace the DTI card.
office cannot be
received
sent to the remote 2 Replace the DTI card.
PBX
Alignment signals DTI card indicating an alarm.
cannot be sent to 2 Replace DTI card not indicating an
the remote PBX alarm, with a spare.
local loopback DTI card.
state
– 118 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-IPTB RUN lamp is not Abnormal opera- 1 Check whether the MODE switch is
(IPT) flashing tion of IPT card set to 0 or 1.
(Standard setting: 0)
2 Confirm the programming data:
CM05 Y=0, CM06.
3 Reset the system (Push the SW1 of
MP).
4 Check to see if the SENSE and SW1
switch is set as per the AP Number
(04-15, 20-31) assigned by CM05
Y=0.
replace the card.
BUSY lamp is not Abnormal opera- 1 Confirm the programming data:
on, when even one tion of IPT card CM30.
line is busy 2 Reset the MB switch.
(Down Up Down)
replace the card.
SUBOPE0-3 lamp Abnormal connec- 1 Check to see if the cable between
is not on tion between IPT IPT and 4VCT is correctly con-
and 4VCT nected.
(Down Up Down)
If the fault cannot be cleared;
3 Replace the cable between IPT and
4VCT.
4 Replace the 4VCT card.
5 Replace the IPT card.
– 119 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-IPTB L1 lamp is not on Communication 1 Confirm whether the LYR lamp is
(IPT) error on.
CMA7
3 Check to see if the LAN cable is
correctly connected.
(Down Up Down)
5 Send ping to the IP address of the
IPT from a computer on the LAN,
and confirm whether the reply is
given.
When there is no reply, go to 7 .
6 For only Point to Point connection,
confirm the followings.
a. Confirm the opposite side condition
as 1 to 5 above.
b. Send ping to the IP address of the
opposite IPT from a computer on the
LAN, and confirm whether the reply
is given.
When there is no replay, the LAN is
abnormal condition.
replace the card.
LYR lamp is not Network feature 1 Confirm the programming data:
on failure CMA7
(Down Up Down)
replace the card.
– 120 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-IPTB LINK lamp is not LAN connection 1 Check to see if the LAN cable is
(IPT) on failure correctly connected.
[PZ-M567] 2 Confirm the condition of the LAN
device connected to the IPT.(ex.
Power of HUB)
3 Confirm whether the MODE switch
is set to 0.
4 When the fault cannot be cleared
by 1 to 3 above, set the MODE to
1, and set the baud (100 Mbps or 10
Mbps) by the SW2-1 switch accord-
ing to the LAN device.
replace the card.
– 121 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-24PRTA RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(PRT) flashing tion of PRT card CM05 Y=0/Y=1, CM07 Y=01.
(Down Up Down)
replace the card.
LC lamp is not on ISDN Primary Check the status of the local office line
Rate D-channel or public network line.
data link connec-
tion failure
termined value 2 Replace the remote PRT card.
PCM lamp is on No PCM signals 1 Check to see if the PRT cable is cor-
arrive from the rectly connected.
distant office 2 Plug and unplug the PRT card.
distant office can 2 Replace the remote PRT card.
not be received
sent to the remote 2 Replace the PRT card.
PBX
local loopback PRT card.
state
– 122 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-30PRTA RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(PRT) flashing tion of PRT card CM05 Y=0/Y=1, CM07 Y=1.
(Down Up Down)
replace the card.
LC lamp is not on ISDN Primary Check the local office line or public net-
Rate D-channel work line.
data link connec-
tion failure
arrive from the connected to the PRT card.
distant office 2 Plug and unplug the PRT card.
distant office can 2 Replace the remote PRT card.
not be received
from the distant 2 Replace the remote PRT card.
office cannot be
received
sent to the remote 2 Replace the PRT card.
PBX
Alignment signals PRT card indicating an alarm.
cannot be sent to 2 Replace the PRT card not indicating
the remote PBX an alarm, with a spare.
local loopback PRT card.
state
– 123 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-4RSTB RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(MFR) flashing tion of MFR card CM05 Y=0.
(Down Up Down)
replace the card.
PN-4RSTC RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(CIR) flashing tion of CIR card CM05 Y=0.
set as per the AP Number (04-15)
assigned by CM05 Y=0.
(Down Up Down)
replace the card.
PN-SC00 RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(CCH) flashing tion of CCH card CM05 Y=0.
(Down Up Down)
replace the card.
LC lamp is not on CCH link connec- Check the status of the local-office side
tion failure line or the remote-office side line.
– 124 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-SC01 RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(DCH) flashing tion of DCH card CM05 Y=0.
(Down Up Down)
replace the card.
LC lamp is not on DCH D-channel Check the status of the local-office side
link connection line or the public network side line.
failure
PN-SC03-B RUN lamp is not Abnormal opera- 1 Confirm the programming data:
(CSH/ICH) flashing tion of CSH card CM05 Y=0.
2 After confirmation of CM05, reset
the system (Push the SW1 of MP).
(Down Up Down)
replace the card.
DOPE 0-7 lamp is D-channel link is 1 Confirm the programming data:
not on not connected CM06 Y=10
between CSH and 2 Confirm if the corresponding CSI
CSI card is removed.
replace the card.
– 125 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-2COTD LF lamp is on Transmission line 1 Search for a line fault by CMB0
(COT) fault Y=1 or CMF5 Y=0.
2 Check to see if the trunk line is
faulty.
PN-4COTE LF lamp is on Transmission line 1 Search for a line fault by CMB0
[For Australia] 2 Check to see if the trunk line is
faulty.
PN-6COTJ LF lamp is on Transmission line 1 Search for a line fault by CMB0
faulty.
PN-8COTT LF lamp is on Transmission line 1 Search for a line fault by CMB0
faulty.
PN-2CSIA OPE lamp is not D-channel link is 1 Confirm the programming data:
(CSI) on not connected CM06 Y=10.
[For PCS] between CSH and 2 Confirm if the corresponding CSH
replace the card.
B00-B12 lamp is ZT is not con- 1 Confirm the programming data:
flashing nected to the cor- CM06, CM10, CMAD.
responding circuit 2 Confirm cable connection and the
No. power switch of the corresponding
ZT.
3 Confirm if the corresponding ZT is
in make-busy status.
– 126 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-2CSIA-A OPE lamp is not D-channel link is 1 Confirm the programming data:
[For PHS] between CSH and 2 Confirm if the corresponding CSH
replace the card.
B00-B12 lamp is CS is not con- 1 Confirm the programming data:
CS.
3 Confirm if the corresponding CS is
in make-busy status.
PN-2CSIH OPE lamp is not D-channel link is 1 Confirm the programming data:
between CSH and 2 Confirm if the corresponding CSH
replace the card.
B00-B12 lamp is CS/ZT is not con- 1 Confirm the programming data:
CS/ZT.
3 Confirm if the corresponding CS/ZT
is in make-busy status.
– 127 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-4CSIA OPE lamp is not D-channel link is 1 Confirm the programming data:
between CSH and 2 Confirm if the corresponding CSH
replace the card.
BSY00-02/ CS/ZT is not con- 1 Confirm the programming data:
BSY10-12/ nected to the cor- CM06, CM10, CMAD.
BSY20-22/ responding circuit 2 Confirm cable connection and the
BSY30-32 lamp is No. power switch of the corresponding
flashing CS/ZT.
3 Confirm if the corresponding CS/ZT
is in make-busy status.
PN-2DPCB BL0-1 lamp is No.0-1 circuit Confirm the programming data: CM10,
(DPC) Flashing (60 IPM) transmission line CMA0.
fault
LB01 lamp is on Loopback 1 is set Confirm whether the SW1-1 is set to
to No.0 circuit OFF.
PN-2ILCA ACT0-1 lamp is Abnormal opera- 1 Confirm the programming data:
(ILC) not on tion of No.0-1 cir- CM06, CM10, CMAC.
cuit 2 Reset the system (Push the SW1 of
MP).
PAL0-1 lamp is No.0-1 Line is Check to see if the Terminal Adapter is
on short-circuiting correctly connected and the power is on.
B10/B11/B20/ Programming is 1 Confirm the programming data:
B21 lamp is not set up CM06, CM10, CMAC.
Flashing (60 IPM) 2 Reset the system (Push the SW1 of
MP).
– 128 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-32IPLA/ RUN lamp is not Abnormal opera- 1 Confirm whether the MODE switch
PN-32IPLA-A flashing tion of IP-PAD is set to 0, 3, or 4.
(IP-PAD) card 0: Auto Negotiation ON
(Recommended)
3: Auto Negotiation OFF
(10 Mbps fixed)
4: Auto Negotiation OFF
(100 Mbps fixed)
CM0A.
(Down Up Down)
replace the card.
PN-32IPLA/ LINK lamp is not LAN connection 1 Check to see if the LAN cable is
PN-32IPLA-A on failure correctly connected.
(IP-PAD) 2 Confirm the condition of the LAN
[PZ-M571/ device (such as power of the HUB)
PZ-M632] connected to the IP-PAD.
3 Confirm whether the MODE switch
is set to 0.
replace the card.
PN-M03 OPE lamp is not Abnormal connec- 1 Confirm the connection with DPC
(M03) on tion with the DPC card.
replace the card.
– 129 – ND-71611(E) Rev.1.0

a6ch2001.fm
LAMP FAULT
STATUS CONTENT
PN-M10 (M10) CK0 lamp is not Cable connection 1 Check to see if the cable between
on failure between Digital Trunk Interface and M10 is
Digital Trunk correctly connected.
Interface and No. 0 2 Check the switch setting of M10.
circuit of M10 3 If the fault cannot be cleared,
replace the card.
CK1 lamp is not Cable connection 1 Check to see if the cable between
on failure between Digital Trunk Interface and M10 is
Digital Trunk correctly connected.
Interface and No. 1 2 Check the switch setting of M10.
circuit of M10 3 If the fault cannot be cleared,
replace the card.
TALM lamp is on Optical output line 1 Check to see if the cable between
fault Digital Trunk Interface and M10 is
correctly connected.
2 Check the switch setting of M10.
replace the card.
RALM lamp is on Optical input line 1 Check to see if the optical cable
fault between the own side M10 and the
remote side M10 is correctly con-
nected.
2 Check the switch setting of own
side M10 and remote side M10.
replace the card.
– 130 – ND-71611(E) Rev.1.0

a6ch2001.fm
Troubleshooting by Contents of Complaint

This section describes the troubleshooting method when you receive a complaint of a problem from a sta-
tion user or an operator. Select the appropriate section corresponding to the problem by “Section for Trou-
bleshooting Procedure”, and perform the troubleshooting.
Sections for Troubleshooting Procedure
Complaint from Station User/Operator
Station Line Fault Page 134

(1) At Calling Station
(2) At Called Station
C.O. Line/Tie Line Fault Page 137
(1) On Outgoing Call
(2) On Incoming Call
(3) On Answering Call
Power Failure Transfer (PFT) Fault Page 147
term
D Fault Page 148
term
D IP Fault Page 150
ATTCON Fault Page 152
DSS Console Fault Page 154
ATTCON Self-Test Procedure Page 155
– 131 – ND-71611(E) Rev.1.0

a6ch2001.fm
Explanation of Symbols in Troubleshooting Procedure

The following explains the instruction marks being used in the Troubleshooting Procedure in “Station Line
Fault” through “DSS Console Fault”.
CHECK : With respect to the item indicated on the right side of this mark, perform a check or re-
quired work. If an abnormality is found, take the required remedial action, such as repair,
replacement, etc.
REPLACE : Replace the equipment or device (considered to be the fault) indicated on the right side of
the mark with a spare and confirm the recovery of the fault.
How to Follow the “Tree”

In “Station Line Fault” through “DSS Console Fault”, the Troubleshooting Procedure is explained in the
form of a “Tree”. Troubleshooting can be performed accurately, as well as efficiently, by following the re-
lated “Tree” path according to the information available on the fault. In the following are given step-by-
step explanations about how to use the “Tree”.
STEP1: The maintenance personnel gathers information concerning the fault, and selects the tree (to be)
used from “Sections for Troubleshooting Procedure”.
STEP2: In the selected tree, search the item concerned by checking the symptom one by one following
the tree downward from the “START” point. If the related item has not been found, gather more
detailed information concerning the fault.
STEP3: The items indicated by CHECK mark on the right side of the items concerned indicate ele-
ments which are possibly responsible for the fault. Check each of these items. If an abnormality
has been found, perform necessary remedial action such as repair, replacement, etc.
STEP4: When the fault is not recovered even if a check has been made on the items indicated by
CHECK mark and necessary actions have been taken, replace the circuit cards and other
hardwares indicated by REPLACE mark with spares. In this case, every time a hardware has
been replaced with a spare, check as to whether the fault has been recovered or not.
– 132 – ND-71611(E) Rev.1.0

a6ch2001.fm
How to Follow the “Tree”
Symptom
START
STEP 2 CHECK (1) STEP 3-1

(2) STEP 3-2
(3) STEP 3-3
REPLACE (1) STEP 4-1

(2) STEP 4-2
END
– 133 – ND-71611(E) Rev.1.0

a6ch2001.fm
Station Line Fault

(1) At Calling Station
START
Side Tone cannot be heard. CHECK (1) On the MDF, connect a test telephone
set to the faulty station line.
(2) If Side Tone can be heard, check for

trouble with the cabling and telephone
set.
(3) If no Side Tone, check for trouble with

wiring on the MDF and LC card.
REPLACE (1) LC card
(2) Telephone set
Dial Tone is not returned.
The station telephone set is CHECK (1) System Data Programming for DTMF
DTMF type. Receiver: CM10, CM45 Y=0
NOTE: Addition of an RST requires a
system reset.
(2) System Data Programming for the

station: CM10, CM12 Y=00
System does not receive CHECK (1) MB switch on the FP card is set
any digits dialed by the downward.
station.
(2) “RUN” lamp on the FP or MP card is
flashing.
REPLACE (1) FP card
(2) MP card
– 134 – ND-71611(E) Rev.1.0

a6ch2001.fm
After dialing the first digit, Dial

Tone is not disconnected.
At DTMF Telephone set CHECK (1) System Data Programming for the
station: CM12 Y=00
REPLACE (1) PBR card (DTMF Receiver)
(2) LC card
(3) Telephone set
At any type of telephone CHECK (1) System Data Programming for the
set station: CM12 Y=00
REPLACE (1) LC card
(2) Telephone set
END
– 135 – ND-71611(E) Rev.1.0

a6ch2001.fm
(2) At Called Station
START
At the called station, the telephone CHECK (1) “ON” lamp on the PWR card is on.
does not ring.
(2) Volume Control of the telephone set.
REPLACE (1) LC card
(2) Telephone set
(3) PWR card (In case all station fails

within same PIM.)
The call is routed to a station other CHECK (1) System Data Programming for
than the dialed number. destination station Number: CM10
(2) Call Forwarding-All Calls feature is

activated at the destination station.
Ringing Signal is not disconnected REPLACE (1) LC card

after going off-hook.
(2) FP card
(3) MP card
(4) Telephone set

END
– 136 – ND-71611(E) Rev.1.0

a6ch2001.fm
C.O. Line/Tie Line Fault

(1) On Outgoing Call
START
After dialing the trunk access

code, tone (Reorder Tone) is
returned.
“BL” Lamp on the trunk CHECK (1) Make Busy Data (CME5) of the
card is flashing. trunk.
(2) System Data programming for the

trunk: CM10
“BL” Lamp on the trunk CHECK (1) Disconnect the trunk from the line
card is on. on the MDF.
(2) If the lamp goes out, there is a prob-

lem with the Central Office/Distant
Office or Cable.
(3) If not, check for a problem with

wiring on the MDF or the trunk
card.
REPLACE (1) Trunk card
No Lamp indication on CHECK (1) System Data Programming for the

the trunk card. station restriction service class:
CM12 Y=01
– 137 – ND-71611(E) Rev.1.0

a6ch2001.fm
Dial Tone is not returned from

distant office.
In case of COT card CHECK (1) Disconnect the trunk from the line
on the MDF.
(2) Connect a test telephone set to the
C.O. line (distant office side) on the
MDF.
SW MDF
TRUNK
To Distant Office
Test Telephone Set
(3) If Dial Tone is returned by going

off-hook on the test telephone set,
check for trouble with wiring on the
MDF and the trunk card.
(4) If not, there is a problem with the
distant office or the C.O. line.
REPLACE (1) Trunk card.
In case of ODT card CHECK (1) Disconnect the trunk from the line
on the MDF.
(2) To perform a Loopback Test, make
a back to back connection of the
trunk card and another trunk within
the system at the MDF.
NOTE: This test only works when the
trunks are assigned for type V
B operation.
– 138 – ND-71611(E) Rev.1.0

a6ch2001.fm
MDF
DT ODT
~ E
M
ODT
E
M
(3) If Dial Tone is returned after seizing

the original trunk, there is a prob-
lem with the distant office, the Car-
rier Equipment or the line.
(4) If not, check for trouble with wiring

on the MDF and the trunk card.
Any dialed digit is not transmit- CHECK (1) System Data Programming for the
ted to the distant office. trunk route: CM35 Y=01, 08, 20
(2) When the Sender Start condition is

set to Wink or Delay Dial by CM35
Y=20, check if answer signal is
returned from the distant office.
(2) FP card
(3) MP card
– 139 – ND-71611(E) Rev.1.0

a6ch2001.fm
After dialing the first digit, Dial CHECK (1) Appropriate signal (DP/DTMF) to
Tone from the distant office is distant office is transmitted.
not disconnected. • System Data Programming for DP
signal: CM35 Y=01, 13, 23, 25, 45
• System Data Programming for
DTMF signal: CM35 Y=01, 13, 24,
26, 46
(2) System Data Programming for

Numbering Plan: CM20>A100-
A163,
CM20>A200-A231,
CM22, CM23, CM26
(2) FP card
(3) MP card
END
– 140 – ND-71611(E) Rev.1.0

a6ch2001.fm
(2) On Incoming Call
START
C.O. Incoming Call is not termi-

nated to ATTCON Station, DIT
or TAS Buzzer.
“BL” Lamp on the trunk CHECK (1) Disconnect the trunk from the line
card is not turned on. on the MDF.

line on the MDF.
MDF
TRUNK
To C.O. Line
ATTCON
Test Telephone Set
(3) If the telephone rings, check for

trouble with wiring on the MDF and
the trunk card.
(4) If not, there is a problem with the

distant office or the line.
The “BL” Lamp is CHECK (1) System Data Programming for the
turned on. trunk
• In case of Termination to DIT sta-
tion: CM30 Y=02, 03, 04, 05, 13,
14, 17, CM35 Y=09
• In case of Termination to TAS
A Buzzer: CM30 Y=02, 03
– 141 – ND-71611(E) Rev.1.0

a6ch2001.fm
No Dial Tone Connection on Tie CHECK (1) In case all Tie Line Trunks fail, check
Line Incoming Call (only for the if DTMF Receivers for Tie Line
2nd dial tone system) Incoming Call are installed (only
when the signal kind of the trunk is
DTMF).
In case of ODT card CHECK (1) System Data Programming for the
trunk: CM35 Y=00, 09, 10
(2) Disconnect trunk from the line on the
MDF.
(3) To perform a Loopback Test, make a
back to back connect of the trunk and
another trunk within the system at the
MDF.
MDF
DT ODT
~ E
M
ODT
E
M
(4) If Dial Tone is returned when the call

is terminated to the original trunk,
there is a problem with the distant
office, the Carrier Equipment, or the
line.
(5) If not, check for trouble with wiring
on the MDF and the trunk card.

B
– 142 – ND-71611(E) Rev.1.0

a6ch2001.fm
The Tie Line Incoming Call/DID CHECK (1) System Data Programming for the
Call is routed to a different sta- trunk: CM35 Y=01, 17, 61-68
tion other than the dialed station,
or to Reorder Tone. REPLACE (1) Trunk card
(2) FP card
(3) MP card
END
– 143 – ND-71611(E) Rev.1.0

a6ch2001.fm
(3) On Answering the Call
START
Speech Path Trouble: CHECK (1) Disconnect the trunk from the line
No connection/One way connec- on the MDF.
tion
(2) To perform the Speech Path Test
internally, make the following con-
nection on the MDF according to
type of card.
• In case of COT card
MDF
COT
ATTCON
STATION PORT
• In case of ODT card

MDF
ODT
E
M
ODT
E
M
– 144 – ND-71611(E) Rev.1.0

a6ch2001.fm
(3) If the trouble remains, replace the

trunk card.
(4) If not, there is a problem with the dis-

tant office.
(2) FP card
(3) MP card
Call is dropped (This condition

excludes the Line Fault detected
within a system).
When the station user CHECK (1) System Data Programming for the
flashes the switch-hook. trunk: CM35 Y=16
The failure occurs sud- CHECK (1) Disconnect the trunk from the line on
denly. the MDF.

line on the MDF, and check if the
failure reoccurs.
(3) If the failure recurs, there is a prob-

lem with the distant office.
(4) If not, replace the trunk card.
(2) FP card
(3) MP card
B
– 145 – ND-71611(E) Rev.1.0

a6ch2001.fm
Transmission quality is not

acceptable.
Noise/Distortion CHECK (1) Cabling between the PBX and the

MDF or between the MDF and the
lines is properly run to avoid induc-
tion from an AC Power Cable, motor
or power supply equipment.
(2) FP card
(3) MP card
(4) PWR card
Low Voice Level CHECK (1) Loose connection of cables on the

MDF.
(2) FP card
(3) MP card
Cross Talk CHECK (1) Wiring on the MDF is properly.
(2) FP card
(3) MP card
(4) PWR card

END
– 146 – ND-71611(E) Rev.1.0

a6ch2001.fm
Power Failure Transfer (PFT) Fault
START
Preassigned stations are not con- CHECK (1) Cross connection on the MDF is
nected to the C.O. line when system properly made.
alarm or power failure has
occurred. (2) Between the 8PFT card and the COT
card is properly connected.
REPLACE (1) 8PFT card
PFT operates without Power Fail- REPLACE (1) 8PFT card

ure or Emergency Alarm.
(2) MP card
END
– 147 – ND-71611(E) Rev.1.0

a6ch2001.fm
Dterm Fault
This troubleshooting procedure covers faults with Dterm function only. For other faults, see “Station Line
Fault”. Page 134
START
All Keys on the Dterm are ineffec- CHECK (1) Wiring on Modular Box (Rosette)
tive.
(2) DLC card is properly mounted.
(3) System Data Programming for the Dterm

station: CM10, CM11, CM12, CM13,
CM90, CM93
(4) “RUN” Lamp on the FP card and MP

card is flashing.
REPLACE (1) Dterm
(2) DLC card
(3) FP card
(4) MP card
Speech Path Trouble: REPLACE (1) Dterm

No Connection/One Way Connec-
tion (2) DLC card
Hands Free Operation is not CHECK (1) “MIC” Lamp is on.

available.
(2) Adjust speaker volume.
(3) Built-in Hands Free Unit is properly

mounted.
REPLACE (1) Hands Free Unit within Dterm
A (2) Dterm
– 148 – ND-71611(E) Rev.1.0

a6ch2001.fm
LCD does not display any informa- CHECK (1) Adjust Display contrast.
tion
REPLACE (1) Dterm
(2) DLC card
No Tone Ringer CHECK (1) System Data Programming for Dterm

Tone Ringer: CM90 Y=01
(2) Adjust Ringer Volume on Dterm.
REPLACE (1) Dterm
END
– 149 – ND-71611(E) Rev.1.0

a6ch2001.fm
DtermIP Fault
This troubleshooting procedure covers faults with DtermIP function only. For other faults, see “Station Line
Fault”. Page 134
START
All Keys on the DtermIP are ineffec- CHECK (1) Wiring on the LAN
tive.
(2) IP-PAD card is properly mounted.

DtermIP station and IP-PAD: CM0A,
CM0B, CM05, CM10, CM11, CM12,
CM13, CM14, CM90, CM93
(4) DtermIP setup is properly completed by

DtermIP menu.
(5) “RUN” Lamp on the MP card is flash-

ing.
REPLACE (1) DtermIP
(2) IP-PAD card
(3) MP card
Speech Path Trouble: REPLACE (1) DtermIP

No Connection/One Way Connec-
tion (2) IP-PAD card
Hands Free Operation is not CHECK (1) “MIC” Lamp is on.

available.
(2) Adjust speaker volume.
(3) Built-in Hands Free Unit is properly

mounted.
REPLACE (1) Hands Free Unit within DtermIP
A (2) DtermIP
– 150 – ND-71611(E) Rev.1.0

a6ch2001.fm
LCD does not display any informa- CHECK (1) Adjust Display contrast.
tion
REPLACE (1) DtermIP
(2) IP-PAD card
No Tone Ringer CHECK (1) System Data Programming for DtermIP

Tone Ringer: CM90 Y=01
(2) Adjust Ringer Volume on DtermIP.
REPLACE (1) DtermIP
END
NOTE: You can check the condition of LAN cable connection by transmitting the ping packet to the
ETHER card from PC on the LAN.
– 151 – ND-71611(E) Rev.1.0

a6ch2001.fm
ATTCON Fault
ATTCON means SN708/709/712/741 ATTCON (2-wire type ATTCON) and SN716 DESKCON.
START
All keys on the ATTCON are inef- CHECK (1) ATTCON Lock-out has been set via the
fective. function key.
(2) Perform the ATTCON Self-Test. See

“ATTCON Self-Test Procedure”
Page 155
(3) Wiring on Modular Box (Rosette)
(4) DLC card is properly mounted.

console: CM10, CM90.
(6) “RUN” Lamp on the FP card and MP

card is flashing.
REPLACE (1) ATTCON
(2) DLC card
(3) FP card
(4) MP card
Speech Path Trouble CHECK (1) Headset or Handset on the console.

(No Connection/One-Way
Connection) (2) ATTCON
(3) DLC card
– 152 – ND-71611(E) Rev.1.0

a6ch2001.fm
LCD does not display any informa- CHECK (1) Adjust Display Contrast.
tion.
(2) To test the LCD, perform the ATTCON
Self-Test. See “ATTCON Self-Test
Procedure” Page 155.
REPLACE (1) ATTCON
(2) DLC card
No Tone Ringer CHECK (1) System Data Programming for the con-
sole tone ringer: CM60 Y=16, 27
(2) Adjust Ringer Volume on the console.
(3) To test tone ringer, perform the

ATTCON Self-Test. See “ATTCON
Self-Test Procedure”
Page 155.
REPLACE (1) ATTCON

END
– 153 – ND-71611(E) Rev.1.0

a6ch2001.fm
DSS Console Fault
START
Keys on the DSS Console are CHECK (1) DLC card is properly mounted.
ineffective.
(2) System Data Programming for DSS
Console: CM10, CM96, CM97
REPLACE (1) DSS Console
(2) DLC card
(3) FP card
(4) MP card
END
– 154 – ND-71611(E) Rev.1.0

a6ch2001.fm
ATTCON Self-Test Procedure
ATTCON means SN708/709/712/741 ATTCON (2-wire type ATTCON). SN716 DESKCON has no
self-test function.
The ATTCON has a self-test function performed on an off-line basis. The self-test procedure is as follows:
START OPERATION LCD DISPLAY
(1) Remove the modular cord.
(2) Reconnect the modular cord while ** DIAL 0 **

depressing digit key 0. ATT SELF TEST MODE
(3) Depress function key 01. ** FUNC 01 **

• The green lamp will light. ATT SELF TEST MODE
(4) Depress function key 01 again.

• The green lamp will turn red.

• The red lamp will go off.
(6) Repeat above steps (3)-(5) for other func- ** FUNC XX **

tion keys 02-12. ATT SELF TEST MODE
XX shows 02-12

• The red lamp will light. ATT SELF TEST MODE
• Ringer will sound.
(To stop the ringer, depress any key
other than function keys 13-18, 90, 91.)
(8) Depress function key again.
• The ringer will sound.
(9) Repeat above steps (7) and (8) for other ** FUNC XX **
function keys 14-16. ATT SELF TEST MODE
XX shows 14-16
– 155 – ND-71611(E) Rev.1.0

a6ch2001.fm
A
OPERATION LCD DISPLAY

• The green lamp will light. ATT SELF TEST MODE
• The ringer will sound.

• The green lamp will turn red.

(13) Repeat above steps (10)-(12) for other ** FUNC XX **

function keys 18, 90, 91. ATT SELF TEST MODE
XX shows 18, 90, 91
(14) Depress function key 92. 012345 ................................. XYZ

• The red lamp will light.
012345 ................................. XYZ
• The ringer will stop.
012345 ................................. XYZ
012345 ................................. XYZ
(15) Depress function key 92.

(16) Depress function key 93. .............................................

.............................................
.............................................
.............................................

(18) Depress function key 94.


(20) Depress function key 95. All lamps will ** FUNC 95 **

turn green, red and will go off each at an ATT SELF TEST MODE
interval of 1 second.
B
– 156 – ND-71611(E) Rev.1.0

a6ch2001.fm
B
OPERATION LCD DISPLAY

ATT SELF TEST MODE


• The red lamp will light. ATT SELF TEST MODE

(25) Depress digit key*. ** DIAL * **

ATT SELF TEST MODE
(26) Depress digit key #. ** DIAL # **

ATT SELF TEST MODE
(27) Depress digit keys 0 through 9. ** DIAL X **

ATT SELF TEST MODE
X shows 0-9
NOTE 1: To terminate the self-test mode, depress digit keys # and * simultaneously.
NOTE 2: To test the lamps, LCD and Tone Ringer, depress function keys 92, 95 and 13
through 18 respectively.
– 157 – ND-71611(E) Rev.1.0

a6ch2001.fm
C
SN708/SN709/SN712/SN741 ATTCON KEY NUMBER
TALK
01 02 03 04 05 06
LOOP1 LOOP2 LOOP3 LOOP4 LOOP5 LOOP6
07 08 09 10 11 12
SRC DEST
1 2 3
13 14 90 91
ANS RLS
RCL 4 5 6
15 16 92 93
7 8 9
ATND LDN0 96 97 HOLD CANCEL
* 0 #
17 18 94 95
END
– 158 – ND-71611(E) Rev.1.0

a6ch2001.fm
CHAPTER 3
MAINTENANCE OPERATION
This chapter explains how to save the office data, how to load/verify the of-
fice data.
SAVING PBX DATA TO YOUR PC ........................................... 160

SAVING DtermIP ID REGISTRATION DATA TO YOUR PC ..... 163
UPLOADING DATA / VERIFYING DATA ................................. 166
– 159 – ND-71611(E) Rev.1.0

a6ch3001.fm
SAVING PBX DATA TO YOUR PC

The following procedure explains how to save (backup) PBX data to your PC.
Saving is useful for:
• backing up the MP/AP memory data (Office Data) after a system operational test.
• replacing the MP/AP Memory Card (MP card/AP00 card).
• loading the MP/AP memory data of the system (common data) to another system.
For hardware connection of MAT and PBX and for MATWorX software installation, refer to the MAT-
WorX Installation Guide.
STEP1: After starting up the MATWorX, select PBX Connect from the taskbar. And follow Con-
figuration Wizard dialog to make the connection to the PBX.
STEP2: Select System Save/Load/Verify from the taskbar.

The Save/Load/Verify dialog is displayed.
Select the MP or AP card and select the area name from the pulldown menu.
Select MP or AP card
Click this button and select area name
– 160 – ND-71611(E) Rev.1.0

a6ch3001.fm
STEP3: Input the office name in Office Name text box.

Then, click .
Click this button
STEP4: The Save as dialog is displayed. Select folder and input the file name which you save. Then,
click Save.
Input the file name

and click this button
– 161 – ND-71611(E) Rev.1.0

a6ch3001.fm
STEP5: Click to save the office data.
Click this button
STEP6: When the following dialog is displayed,

click Yes to start saving the office data.
STEP7: If the saving was finished normally, the following is displayed.

Click OK.
– 162 – ND-71611(E) Rev.1.0

a6ch3001.fm
SAVING DtermIP ID REGISTRATION DATA TO YOUR PC

The following procedure explains how to save (backup) ID registration data for DtermIP to your PC.
STEP2: Select System Save/Load/Verify from the taskbar.

The Save/Load/Verify dialog is displayed.
Select the MP card and select the [Other] from the pulldown menu of the Area name. Then, in-
put 80 in Area number text box.
Select MP card
Click this button and select [Other]
Input 80
NOTE 1: ID registration data for DtermIP cannot be saved by the basic area name “All office data for
MP (Basic+Option)” on the Save/Load/Verify dialog.
NOTE 2: To load the registered data from your PC, reset the MP card after loading operation.
It takes 5 minutes to start up the DtermIP after MP card is reset.
– 163 – ND-71611(E) Rev.1.0

a6ch3001.fm
STEP3: Input the office name in Office Name text box.

Then, click .
Click this button
STEP4: The Save as dialog is displayed. Select folder and input the file name which you save. Then,
click Save.
Input the file name

and click this button
– 164 – ND-71611(E) Rev.1.0

a6ch3001.fm
STEP5: Click to save the office data.
Click this button

click Yes to start saving the office data.
STEP7: If the saving was finished normally, the following is displayed.

Click OK.
– 165 – ND-71611(E) Rev.1.0

a6ch3001.fm
UPLOADING DATA / VERIFYING DATA

The following procedure explains how to upload archived data from your PC into PBX’s memory and how
to compare archived PBX data on your PC against current data in the PBX’s memory.
Uploading data is helpful for backup purposes to restore PBX data from your PC.
NOTE: This procedure requires a direct connection to the PBX. Do not attempt to perform this proce-
dure if you are connected to the PBX through a PC modem.
Verifying data is helpful to determine if differences exist between the PBX’s memory and the backup file
on your PC.
STEP2: Select System Save/Load/Verify from the taskbar and click Load/Verify tag. The follow-
ing is displayed. Click .
Click this button
– 166 – ND-71611(E) Rev.1.0

a6ch3001.fm
STEP3: The File Open is displayed. Select the file name which you load/verify and click Open.
Select file name and click

this button
STEP4: “Office Information” and “Detail information” are displayed.

Click the button to load or verify the office data respectively.
When you verify the data, click this button
When you load the data, click this button
When you load the office data, go to STEP5 - STEP7.

When you verify the office data, go to STEP8 - STEP9.
– 167 – ND-71611(E) Rev.1.0

a6ch3001.fm

click Yes to start loading the office data.
STEP6: The loaded office data is saved into the Flash-ROM automatically after loading is finished.
STEP7: If the loading was finished normally, the following is displayed.

Click OK.
– 168 – ND-71611(E) Rev.1.0

a6ch3001.fm

click Yes to start verifying the office data.
STEP9: If the verifying was finished normally, the following is displayed.

Click OK.
– 169 – ND-71611(E) Rev.1.0

a6ch3001.fm
– 170 – ND-71611(E) Rev.1.0

a6ch3001.fm

Maintenance Manual: NEC America, Inc

Uploaded by

Copyright:

Available Formats

Maintenance Manual: NEC America, Inc

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Maintenance Manual: NEC America, Inc

Uploaded by

Copyright:

Available Formats

ND-71611 (E)

Latin American Support Center

NEC America, Inc. reserves the right to change the specifications,

NEAX, MATWorX, and Dterm are registered trademarks of NEC

NEC America, Inc.

NEAX 2000 IPS

NEAX 2000 IPS

ISSUE 1 ISSUE 2 ISSUE 3 ISSUE 4

NEAX 2000 IPS

CHAPTER 1 MAINTENANCE SERVICE FEATURES ...................................................... 5

–i– ND-71611(E) Rev.1.0

General Description ............................................................................................................ 44

CHAPTER 2 TROUBLESHOOTING ................................................................................. 61

CHAPTER 3 MAINTENANCE OPERATION ..................................................................... 159

– iii – ND-71611(E) Rev.1.0

OUTLINE OF THIS MANUAL

CHAPTER 1 MAINTENANCE SERVICE FEATURES

CHAPTER 3 MAINTENANCE OPERATION

TERMS IN THIS MANUAL

2000 IPS : NEAX 2000 IPS INTERNET PROTOCOL SERVER

–1– ND-71611(E) Rev.1.0

MATWorX User Guide:

Installation Procedure Manual:

MATWorX Installation Guide:

Centralized MAT User Guide:

–2– ND-71611(E) Rev.1.0

–3– ND-71611(E) Rev.1.0

–4– ND-71611(E) Rev.1.0

This chapter describes the general description, service conditions, program-

HOW TO READ THIS CHAPTER .............................................. 6

–5– ND-71611(E) Rev.1.0

HOW TO READ THIS CHAPTER

(1): 1st Data

(2): 2nd Data

–6– ND-71611(E) Rev.1.0

The fault information is displayed in the order that faults occur.

Fault occurrence kind No./Fault restoration kind No.

Date and time of fault occurrence and restoration :

CPU kind and number : CPU No. detecting fault occurrence/

–7– ND-71611(E) Rev.1.0

–8– ND-71611(E) Rev.1.0

START DESCRIPTION DATA

Enable the fault information storage fea- (1) 450

Specify the processing at the time of fault (1) 451

CMEA Assign which kind of fault information is • Y=2

NOTE: CMEA programming can be set by the Fault Storage in MAT.

–9– ND-71611(E) Rev.1.0

CMEA 1ST DATA 2ND DATA

CMEA 1ST DATA 2ND DATA

1ST DATA 2ND DATA

CM42 Assign the number of stations in line (1) 01

Assign the number of detected faulty (1) 06

Assign the number of detected faulty (1) 07

(2) To clear the MJ/MN alarm by external key

START DESCRIPTION DATA

NOTE 2: Circuit No. 3 of E963 is used for

CM61 Assign the function of MJ/MN alarm • Y=30

NOTE: CM08>450, 451 cannot be set by this Add-In.

STEP2: Select System Fault Storage from the taskbar.