Troubleshooting Guide

Outdoor LED
 TABLE OF CONTENTS
SAFETY INSTRUCTIONS …………………………………………………………………………….2

VISUAL INSPECTION PROCEDURES……………………………………………………………….3

TROUBLESHOOTING NON-FUNCTIONAL...………………………………………………….....…4

TROUBLESHOOTING ABNORMAL FUNCTION...…………………………………………….....…5

SURGE DEVICE REPLACEMENT…………………………………………………………….…….. 6

The information presented in this LED Service Guide is generic

in nature. It can be applied to and used in troubleshooting
Holophane and AEL Outdoor Luminaires.

SAFETY FIRST
This servicing guide contains information for safe practices and recommends the proper
equipment used when servicing LED lighting systems, along with the construction and
operating features that may affect servicing. Please follow all safety guidelines as
outlined in the installation instructions that come with your Holophane luminaire.

WARRANTY
For limited warranty visit:
https://www.acuitybrands.com/-/media/Files/Acuity/Resources/Terms and Conditions/Lighting
Column 1/Acuity Brands LED-OLED/ABL LED Commerical Outdoor.pdf?la=en
Visual Inspection Procedures
If the luminaire is not performing per the product specification,
please make sure to conduct the following steps to determine root
cause of failure.

1. Ensure power has been turned off or disconnected from the luminaire
before completing steps #2 through #5 of the visual inspections

2. Conduct a visual inspection of the internal components for evidence of any

failed components. Replace any components identified or replace luminaire.

3. Complete a visual Inspection of the internal wirings to confirm there are no

pinched wire leads. Repair wire leads identified or replace luminaire.

4. Complete a visual inspection of all internal wiring connectors to insure pins

have nested correctly inside of each connector. Disconnect each of the
connectors one at a time and complete a pull test on each of the leads
separately to insure they do not pull out of the connector. If one of the leads
does pull out of the connector, repair it by re-inserting into the connector and
lock in place. If the lead does not stay seated, replace the harness identified or
replace the luminaire.

5. Fusing (Optional) - Remove fusing from holder and validate that the fuse is in
good condition. By using a multi-meter, check continuity on the fuses to make
sure they are not blown. Replace fusing if damaged.
Troubleshooting: Non-Functional
If the luminaire is not illuminating at all under any circumstance, then
follow the troubleshooting steps below for Non-Functional luminaires.
1. Visually inspect terminal block connections to ensure there are no loose or
obstructed wires. Wires may not be stripped back far enough to fully engage
with the connectors or the wires may have been pushed too far into the
Poor terminal
connectors. (Figure 1)
block connection
2. Measure the input voltage to validate that there is voltage at the terminal block
after the luminaire has been energized by measuring the voltage between the
black and white leads on the terminal block (Figure 2)
Non-Functioning

1. Check for correct polarity between the LED driver output leads and the LED light
engine leads by inspecting wire connections between driver and LED light engine
Incorrect Wiring / using the wiring diagram supplied inside of the luminaire. If leads do not match
Reverse polarity wire diagram this will result in an outage and or low-level output.
2. Reconnect leads using the wiring diagram to correct this problem
3. If the symptom is still present, replace the luminaire

1. Confirm there is voltage on the output side of the LED driver/s (each driver if
multiple drivers are present).
2. Disconnect the output connector from the LED driver and the input connector
Driver Failure from the LED light engine.
3. With the luminaire energized, confirm the output voltage of the LED driver using a
DC voltmeter. If no voltage is present, replace the LED driver or the luminaire.
(Figure 3)

FIGURE 1 FIGURE 2
TERMINAL
IMPROPER BLOCK
WIRE CONTACT


TERMINAL
PROPER BLOCK
WIRE CONTACT


FIGURE 3
Troubleshooting: Non-Functional
(Continued)

With Indicator Light

1) If light is on, SPD is working as designed
2) If light is off, SPD is not functioning and needs replaced

Without Indicator Light

1) Count/check number of leads to the SPD
2) If there are 3 leads, the SPD is a parallel device and unit will function regardless, so
Surge Protection
visually inspect the device for damage, and follow the steps in this guide to
Device (SPD)
troubleshoot non-functioning luminaires
3) If there are 5 leads, the SPD is a series device. Follow the next steps:
a) Disconnect the output side of the SPD from the rest of the circuit by
disconnecting the harness or connector.
Non-Functioning

b) Measure the output voltage between the output leads to confirm the correct
voltage. If no voltage detection, proceed to steps c & d below
c) Replace the surge protection device (See page 5)
d) Re-test

Photocontrol Functionality
1) Confirm that the attached photo control device or shorting cap is present and is rated
the same as of the luminaire.
2) Confirm that the photocontrol device is functional by measuring the output of the
photo control receptacle. This can be completed by first covering the lens on the
photo control device and then measuring the voltage from the receptacle inside of
the luminaire. If no voltage confirmed, replace photo control device.
Photocontrol
Device
(if applicable)
Incorrect Photocontrol Wiring
1) Confirm the red and black leads from the photocontrol receptacle are wired per the
wiring specification. Red lead terminates to driver input and photocontrol black lead
is terminated to SPD output. If wired backwards, this can stop luminaire from
functioning
2) Correct the wiring by swapping both the red & black leads on the connectors.
3) If the symptom is still present after you confirm wiring is correct, replace photocontrol
or replace luminaire.
Troubleshooting: Abnormal Functionality
If the luminaire does illuminate but functions abnormally under any
circumstance, then follow the troubleshooting steps below.

1. Check for correct polarity between the LED driver output leads and the LED light
engine input leads by inspecting wire connections between driver and LED light
engine using the wiring diagram supplied inside of the luminaire.
Low Brightness

Incorrect Wiring / If leads do not match wire diagram this will result in an outage and or low-level
Reverse polarity output.

2. Reconnect leads using the wiring diagram to correct this problem

3. If the symptom is still present, replace luminaire

The Field Adjustable Output Device can be set from low to maximum lumen output.
Field Adjustable
Check the setting to ensure that it is turned to the desired output.
Output Device
(If applicable)
Visit the respective product page on our web site to view/download spec sheets
and/or installation instructions for the FAO devices.

1. Confirm the red and black leads from the photocontrol receptacle are wired per
the wiring specification. Red lead terminates to driver input and photocontrol black
Flickering

lead is terminated to SPD output. If wired backwards this can cause luminaire
flickering or cycling.
Photocontrol Device
(if applicable)
2. Correct the wiring by swapping both the red & black leads on the connectors.

3. If the symptom is still present after you confirm wiring is correct, replace
photocontrol or replace luminaire.

Luminaire cycling may be caused by an overly sensitive photocontrol device. Light

from the luminaire or from other light sources around it, can trick the photocontrol
Cycling

causing it to turn off the luminaire.

Photocontrol Device
Seasonal changes can also cause cycling problems due to reflective light
(if applicable)
differences between green leaves in spring and summer, and dead leaves and
exposed tree bark in the fall and winter

To correct, reposition the photocontrol away from strong light sources

A luminaire that burns both night and day usually has a defective photocontrol. LED
Day Burner

luminaires should be controlled by using photo controls that can withstand the high
inrush current created by LED drivers.
Photocontrol Device
- Acuity recommends the Dark to Light® “DSS” or “DLL” photo control or
(if applicable)
equivalent. If there is an equipment mismatch, then replace with
appropriate photo control.

- If the symptom is still present, replace the luminaire

Replacement of Surge Protection Devices

 Disconnect the input power to the

luminaire
 Open the housing to the luminaire
 Disconnect both input / output leads
from the surge protection device
 Remove the screws that secure
the device
 Replace the surge protection
device and secure by using the
screws previously removed
Example: Surge Device
 Reconnect the input/out leads
previously removed from the surge
protection device
 Close the housing door to luminaire Driver
 Energize the luminaire to confirm
correct operation of luminaire

Note: Surge protection replacement

devices must be replaced with same type
as approved by Acuity Brands Lighting
Consult your Sales Representative
for specific part numbers
Example: MOV Pack Surge Device

Example: Surge Device with Indicator Light

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