FACULTY OF SCIENCE

DEPARTMENT OF PHYSICS
UNIVERSITY OF ZIMBABWE

Student name: Edward Zikhali

Registration Number: R195290Q

Company: TelOne (Pvt) Ltd

Industrial supervisor: Mr S Ngugama

Academic supervisor: Mr

Date of submission: --------------------

BSc Honours Electronics and Telecommunication

Technology

INDUSTRIAL ATTACHMENT REPORT

 Table of Contents
Acknowledgements...................................................................................................................................... 3

Abstract....................................................................................................................................................... 3

CHAPTER 1................................................................................................................................................ 4

INTRODUCTION................................................................................................................................. 4

About TelOne..................................................................................................................................... 4

TelOne IP MPLS Network Topology................................................................................................ 4

Company Vision, Mission and Values............................................................................................... 6

Organisation Structure...................................................................................................................... 6

Objectives of the Attachment............................................................................................................ 7

Corporates Solutions Department Overview.................................................................................... 8

CHAPTER 2................................................................................................................................................ 8

DUTIES.................................................................................................................................................. 8

Splicing Optic Fibres......................................................................................................................... 9

Using an OTDR.................................................................................................................................. 9

System Troubleshooting.................................................................................................................... 9

Installing Local Area Networks......................................................................................................... 9

CHAPTER 2.1........................................................................................................................................... 10

Projects................................................................................................................................................. 10

MOPSE PROJECT.......................................................................................................................... 10

TEXAS MEATS PROJECT............................................................................................................ 14

ZEC PROJECT................................................................................................................................ 18

LIVINGSTONE HOUSE PROJECT.............................................................................................. 22

CHAPTER 3.............................................................................................................................................. 24

TOOLS AND EQUIPMENT USED DURING THE INDUSTRIAL ATTACHMENT...................24

CHAPTER 4.............................................................................................................................................. 24

EVALUATION OF THE ATTACHMENT....................................................................................... 24

Conclusions....................................................................................................................................... 24

Success of modules studied as compared to organizational operations:.......................................24

Challenges faced and possible solutions implemented...................................................................25

Success of the attachment................................................................................................................ 26

Recommendations to the Organisation........................................................................................... 26

Discussion......................................................................................................................................... 27
FIGURE OF CONTENTS....................................................................................................................... 27

5.1 Bibliography /Referencing................................................................................................................. 28

Acknowledgements
I would love to give my sincere gratitude to TelOne and its amazing staff members who gave
me the opportunity to do my industrial attachment at their organization. I would also love to
give many thanks to my industrial instructor for the support and taking me as his own
student, allowed me to get the experience, acquire necessary and various skills at the TelOne
Corporate Solutions under the National Implementation Department. And also many thanks
to my family for the support and advice during my attachment period.

Abstract
The report gives a summary and insight of the work related experience and skills acquired
during my nine months industrial attachment at TelOne at the National Implementation and
Information Systems department. This report will give more detail on the duties performed,
achievements and various tasks solved. I was attached at the Corporates Solutions
Department under the National Implementation for a period of nine months as a trainee
engineer with the supervision of Mr S Ngugama.
 CHAPTER 1

INTRODUCTION

About TelOne
TelOne Zimbabwe is a parastatal telecommunications company owned by the Zimbabwe
government headquartered in Harare's Central Business District. TelOne Private Limited is
incorporated in Zimbabwe in terms of the Companies Act (Chapter 24:03). The company’s
main business is that of provision of digital communication services. TelOne operates as both
an Internet Access Provider (IAP) providing transmission backhaul for mobile and data
operators as well as Internet Service Provider (ISP), retailing and wholesaling internet access
and other services to various market segments in Zimbabwe.

The company operates the second largest fixed line network in the Southern African Region
and has transformed to become a leading communication service provider in Zimbabwe with
its vast infrastructure network has the capacity to connect clients through optic fibre,
wireless, satellite and copper. The company it is able to deliver high speed internet bandwidth
with sufficient capacity to cater for Zimbabwe’s requirements at lowest prices because of its
shareholding in the West Indian Ocean Cable Company (WIOCC) which makes it the only
Zimbabwean operator with direct ownership of an undersea cable. TelOne wholesale offers
the cheapest and most reliable voice, broadband and data transfer service leveraging on
partnerships with regional and international operators as well as upstream bandwidth.

TelOne IP MPLS Network Topology

TelOne services such as ADSL, FTTX, leased optic fibre circuits and VPNs all are uplinked
of the IP MPLS Network. IP/MPLS (IP multi-protocol label switching) is a carrier an
enterprise technology that enables very fast switching of data. Typically, with IP routers, the
packets require to be examined for the source and destination addresses, in order for the
control function of the router to determine via routing table look up the optimum interface to
send the packets to the destination. Unfortunately, this takes time, however with IP/MPLS
engineers came up with an alternative, encapsulation of the IP packet within a packet with a
header label, hence the name label switching. In TelOne the IP MPLS was implemented on a
ring network topology with two rings in Harare and another in Bulawayo.

Figure 1 TELONE RING NETWORK TOPOLOGY FOR HARARE AND BULAWAYO.

Company Vision, Mission and Values
Vision – Digitally enabled society by 2023.

Mission – To provide fast, reliable and affordable communication and multimedia.

Values

Client focus - Our client are Centre of existence and we deliver superior service at all times.

Innovation - we promote a culture of creativity and innovation to improve and develop

cutting edge products and service

Commitment - we are dedicated to deliver value to our stakeholders

Teamwork - we complement each other’s effort in delivering superior client service.

Accountability – We are accountable for our actions which remain compliant, professional
and reliable.

Excellence – We strive to continuously improve ourselves in line with changing

developments in the sector.

Organisation Structure
Figure 2 TELONE ORGANISATION STRUCTURE

Objectives of the Attachment

 To enable me on getting hands-on/real life experiences that are expected to work in
when I graduate.
 To provide an opportunity for me to apply the principles and techniques theoretically
learnt into real-life problem solving situations.
 To provide an opportunity for me and academic staff to interact with the stakeholders
and potential employers and thus appreciate field situations that will also generate
information for curricula review and improvement.
 To develop me understanding of work ethics, employment demands, responsibilities
and opportunities.
 To enhance and strengthen linkages between University and various stakeholders.

From my two years studying Electronics and Telecommunications at the University Of

Zimbabwe, l have studied various courses such as Transmission lines and Access Networks,
Data communications, Lasers and Optics, Programming as well as Communication Skills and
I have found them very useful in the industry during my time on attachment. I got to realise
that most of my day to day duties were relevant to my degree program especially how to
perform various duties, speak professionally with my superiors when conducting meetings or
looking for a solution to a problem and communicating with customers. I have learnt how to
explain myself to both technology literate customers and to those that are not as literate with
the use of layman terms.

Corporates Solutions Department Overview

The Corporates Solutions Department is under the managerial of the head of National
Implementation in TelOne. The Manager is in charge of all the projects, corporate and
organisation installations and the staff from the manager, telecommunications engineers,
chief telecommunications technician, telecommunications technicians and lastly to assistant
service technicians. The Department main concern is dealing with the installation,
connectivity of corporates organisations all over Zimbabwe using TelOne infrastructure. The
department is responsible for Local Area Networks, IPBX and VPN links to the corporate
world. Corporates Solutions is the only department with upper hand with the modern
equipment used in the telecommunications sector in this digitalization era. All my duties and
daily routines were relevant to my degree and to my studies at the University of Zimbabwe
such as Mobile and Wireless, Communication Skills, Laser and Optic Fibres,
Microprocessors, Transmission Line Systems and Programming.

CHAPTER 2

DUTIES

On my industrial attachment I was expected to carry out various duties. I was given the
opportunity of learning new tools and equipment in the industry and how there are used to
solve various problems. Below are the duties I managed to perform during my time at
TelOne.

Splicing Optic Fibres

Splicing is the process of joining two optical fibre cables together. This process is done using
an optical splicing machine. At TelOne I had the opportunity of using the Fijikura 80s
splicing machine model. I was able to interpret results from the splicing machine such as
splicing errors measured in dBs and also errors on the fibre that prevented the machine from
splicing.

Using an OTDR
An optical time domain reflectometer (OTDR) is a device used to precisely detect faults in an
optical fibre link of a communication network. Its function includes generation and
transmission of a series of high-speed optical pluses within the fibre. l was given an
opportunity to learn and use the OTDR to measure and troubleshoot live and faulty optical
fibre links using different optical wavelengths from the OTDR.

System Troubleshooting
During my attachment period it was necessary to be able to troubleshoot systems and find
problems so that it could be easy to find the solutions to the problems found. Therefore it was
important to understand protocols governing particular systems so as to find solutions without
violating any system regulations. The knowledge on the use of various computer software
was necessary since all the troubleshooting was done using computer software.
Troubleshooting efficiency and accuracy was very important and necessary as field engineers

Installing Local Area Networks

A local area network (LAN) consists of a series of computers linked together to form a
network in a circumscribed location. The computers in a LAN connect to each other via
TCP/IP ethernet or Wi-Fi. A LAN is normally exclusive to an organization, such as a school,
office, association or church. Therefore knowledge of the ethernet protocol was very
important since when installing LAN networks ethernet is used as the media for transmitting
data.

CHAPTER 2.1

Projects
During my time at TelOne I was given some projects that I was supposed to carry out as a
team leader with very minimum supervision from senior technicians. I can safely say that I
was able to carry out these projects successfully without any problem. Below are some of the
projects I managed to carry out.

MOPSE PROJECT

Duration: 1 February to 28 February 2022

Role: Telecommunication Technician

Objective: LAN Extension of Existing Network

What was done?

1. Area survey
 The area where the project was to take place was surveyed and important
information such as tools needed, labour force required and proposed start and
finish date were noted down and communicated to the client.

2. Trunking and Termination

 Trunking routes to be taken by the Ethernet cat 6 cables from switch to the
Ethernet port on the wall and to various points where access points were to be
placed.
 Ran cables in the trunking from point to point.
 Terminated RJ45s using the B standard.
 Terminated Ethernet cables on to krone modules on the face plates in different
offices.

3. Cabinet mounting and organising

 Mounted two 6 unit cabinets where two switches and power adapters were to
be housed.
 The switch was uplinked by a router that was in a distance server room hence
the use of fibre as the media was implemented.
 The cables in the cabinet were organised for the cabinet to be neat.

4. Fibre installation
 Since the server rooms were separated by some distance, single mode fibre
was used to connect the server rooms.
 The fibre was spliced at the two end points using a splicing machine. Two
media convertors were used to convert the electrical signals to light which
runs in fibre.

5. Access points configuration

 Used the ruckus R310’s, R320’s and T310’s series of access points for
wireless connectivity
 The access points were configured using a GUI hosted on computers.
  The access points were set to have the same SSID and password so that users
have automatic connection at any point in the campus where there is coverage.
 The access points were uplinked by the switch and were mounted a various
strategic positions for maximum coverage.

6. Cisco router upgrade

 There was a cisco 1100 series which was faulty and required replacement.
 The router was removed after all retrievable configurations were captured and
copied to a text file.
 A new 2900 series router was put as the replacement and the necessary
configurations were put back for it to work and give internet access.

7. Job Completion Form

 A job completion form was written and taken to the client so that they could
comment and evaluate the job done by the TelOne team. After being satisfied
the client signed and approved the work done as a success.

Experiences


Figure 3 Cat 6 ethernet cables patched on an ethernet patch panel

Figure 4 A labelled face plate with an ethernet cable patched to a krone module
Figure 5 An organised cabinet with telecommunication equipment

TEXAS MEATS PROJECT

Duration: 22 November to 3 December 2021

Role: Telecommunication Technician.

Objective: To provide leased internet link through optic fibre at Texas

meats along Speke Ave

What was done?

1. Survey
 Survey was done to identify route to be taken by fibre from the already existing fibre
nearby. The fibre link was for Texas Meats (corner Speke Avenue and Cameroon
Street) but had to pass through Petrol Trade Building where the closest TelOne fibre
is. The route was determined to reach the client’s office without disturbing traffic.
The knowledge of the labour required and the necessary equipment or tools required
 were discussed and noted down. A proposal for the start and finish dates for the
project were also discussed and noted down.

2. Running fibre
 About 200m of optic fibre cable was run overhead since there was no underground
access to the client’s premises. The distance from the nearest TelOne fibre link was
short since there were free cores at the Petro trade PBX room that terminated at the
JNW exchange, hence we ran the fibre from the client server room to the Petro Trade
PBX room where we terminated the first two cores.

3. Splicing fibre
 Spliced 2 cores of the new fibre to the old existing fibre in a doom box for protection
at the Petrol Trade PBX room. The first 2 cores (Blue and Orange) of the new fibre
were spliced at client side in a patch panel. The first core was for internet and the
second one was a redundant link just in of faults in the first core. The first core was
connected to the ‘B’ type media convertor using a ST to SC fibre patch code.

4. Communication with Main Exchange

 Light was injected into the first core at the client’s side so that it could be seen at the
data centre. After the light was seen at the data centre in a patch panel. An ‘A’ type
media converter was connected to the fibre with the light coming from the client’s
server room. Communicated with the main exchange since the link was supposed to
be configured as an internet link. A port was provided on the switch at the main
exchange that could be managed by the main exchange remotely. Connected the
media converter facing the client and the configured switch using an ethernet cat 6
cable. The bandwidth was tested at the client’s side using ookla website
(https://www.speedtest.net/ ). Checked IP address and gateway address at client end.

5. Map Drawing
  Went to the drawings office to get the existing fibre map for areas close to Texas
Meats. The new link to Texas Meats was drawn clearly showing all joins and bends
the fibre took to reach Texas meats via Petrol Trade. The map was submitted to the
drawings office so that the new link could be added to the system for future reference.

6. Job Completion Forms

 A job completion form was written and taken to the client so that they could comment
and evaluate the job done by the TelOne team. After being satisfied the client signed
and approved the work done as a success.

Experiences
Figure 6 Fibre termination in a patch panel using a fijikura splicing machine
ZEC PROJECT
Duration: 21st to 25th March 2022

Role: Telecommunication Technician

Objective: Setting up a call centre

What was done?

1. Area survey
 The area where the project was to take place was surveyed and important
information such as tools needed, labour force required and proposed start and
finish date were noted down and communicated to the client.

2. Cabinet mounting, Trunking, cabling and organisation

 Mounted a 15 unit network cabinet in a server room where an ethernet patch
panel cisco router, Trendnet 24 port switch and an IP PBX were to be housed
safely.
 Installed 40mm by 40mm trunking in which cat 6 ethernet cables were ran
from the cabinet to their various points in the call centre room. The trunking
also housed power cables from the wall sockets to the cabinet.
 The cat 6 ethernet cables were terminated into an ethernet patch panel using a
krone tool. Then in the call centre room the ethernet cables were terminated
into RJ45 krone modules and put into their respective face plates mounted on
the walls.
 Organised the router, IP PBX and switch in the cabinet. Then also used a
brush tidy to organise cables in the cabinet.

3. Splicing fibre
  The router in the call centre room was uplinked using fibre. Therefore two
cores were spliced using a Fijikura splicing machine, having one end at the
main server room and the other end at the call centre server room.
 Media converters type A and B were made to face each other with type A at
the main server room and the type B at the call centre server room.

4. Registering IP phones and configuration

 Powered all Grandstream IP phones and connected them to the already
installed Trendnet switch and waited until they had each obtained IP
addresses.
 Registered each IP phone into a gateway using each phone’s GUI.
 Configured extension numbers for each IP phone.
 Then using a GUI on a browser of laptop machine, the newly created
extension numbers were registered into the IP PBX.
 Using the GUI for the IP PBX found on a browser, SIP numbers were
registered to the IP phones so that they could be able to make outbound calls.
 Configured all settings for the IP phones using the GUIs.

5. Training of Staff
 Offered a training session to the ZEC staff on how to use and work with the
newly set up call centre which had vast telecommunication technology.
Answered various questions the staff asked and gave maximum effort in
assisting where assistance was needed.

6. Job Completion Form

 A job completion form was written and given to the client so that they could
comment and evaluate the job done by the TelOne team. After being satisfied
the client signed and approved the work done as a success.

Experience
  Learnt how to communicate with clients and staff.
 Learnt how to explain large professional terms in the simplest way possible for
all clients to understand.
 Enhanced my skills on working as a team.

Figure 7 A cabinet with telecommunication equipment

Figure 8 Configuration of IP phones and system testing
LIVINGSTONE HOUSE PROJECT

Duration: 6th June to 16th June 2022

Role: Telecommunication Technician

Objective: LAN Extension of Existing Network

What was done?

1. Area survey
 The area where the project was to take place was surveyed and important
information such as tools needed, labour force required and proposed finish
date were noted down and communicated to the client.

2. Trunking and Termination

 Trunking routes to be taken by the Ethernet cat 6 cables from switch to the
Ethernet port on the wall and to various points where access points were to be
placed.
 Ran cables in the trunking from switch to the various points in different
offices.
 Terminated RJ45s using the B standard on both the RJ45 and krone modules.
 Terminated Ethernet cables on to krone modules on the face plates in different
offices.

3. Cabinet mounting and organising

 Mounted two 6 unit cabinets where two switches and power adapters were to
be housed.
 The cables in the cabinet were organised for the cabinet to be neat.

4. Fibre installation and Up linking switches

  An 80 meter fibre cable was run from the 8th floor to the 19th floor.
 The first two cores in the blue tube were spliced at both ends using a Fijikura
splicing machine. Two media convertors were used to convert the electrical
signals to light which runs in fibre.
 The switches in the 19th floor were uplinked with fibre running from the 8th
floor.

5. Access points configuration

 Used the ruckus 510 series of access points for wireless connectivity
 The access points were configured using a GUI hosted on computers.
 The access points were set to have the different SSID and passwords since the
offices were in different departments
 The access points were uplinked by the switch and were mounted on various
strategic positions for maximum coverage.

6. Testing and Fault correction

 After completion the network was tested to see if everything is working as it
should according to the demands of the client. All faults were corrected if any
were found. The client was given brief information on how the system is
supposed to work and what they should do if faults happen in the future

7. Job Completion Form

 A job completion form was written and taken to the client so that they could
comment and evaluate the job done by the TelOne team. After being satisfied
the client signed and approved the work done as a success.

Experiences


 CHAPTER 3

TOOLS AND EQUIPMENT USED DURING THE INDUSTRIAL ATTACHMENT

Optic fibre Splicing Machine

The type of splicing machines that l have used are Fujikura 80s, 85s and 90s fusion splicer
model. Fusion splicing is to join two optical fibres end-to-end so that light passing through
the fibres is not scattered or reflected by the splice and the joint should not exceed a
maximum loss of 0.05db. The splice should be as strong as the intact fibre

Figure 9 Optic Fibre Machine with a striper and Cleaving Machine

From the left is a cable stripper which is used removed the cladding from the optic fibre and
as what l have learnt that the function of the cladding is to provide a lower refractive index at
the core interface in order to cause reflection within the core so that light waves are
transmitted through the fibre as well as protecting the core from external stretches from the
principles of Optic Fibre and Lasers that we learned. l was very happy to be given the
opportunity to work with this machine and now l am able to work alone without the
assistance from my superiors.

From the right it is the cleaving machine it is used to cut two optic fibre ends equally. Proper
cleaving is so important because joining two fibres requires mating two fibre ends. If the fibre
ends are not precisely cleaved, the ends will not mate properly. If the cleaved ends are at an
angle, there will be a gap between the fibres that will cause loss in a mechanical splice or
uneven fusion splicing

OTDR Optical Time Domain Reflectometer

An Optical Time Domain Reflectometer (OTDR) is a device that tests the integrity of a fibre
cable and is used for the building, certifying, maintaining, and troubleshooting fibre optic
systems. Hand-held OTDRs build a virtual image of the fibre optic cable to determine the
condition and performance capability of the fibre cable. These tools can also test components
along the cable path like connection points, bends, or splices to analyse the cable’s capability
from start to finish. The process of running these tests requires the OTDR tool to input a light
pulse into one end of a fibre cable. The results are based on the reflected signal that returns to
the same OTDR port. Some of the light transmitted through the cable will scatter and some
will be reflected and returned to the OTDR. This returned scatter and reflections are
measured to gather useful information about the cable, such as loss and distances to
connectors or faults. This is measured by recording the time it takes for signals to return to
the OTDR.
Figure 10 Testing the Frampol link with OTDR

Visual Fault Locators (VFL)

Figure 11 Visual Fault Locators

Visual Fault Locators (VFL) are used for installation, fault finding, continuity checking, and
polarity checking, verifying a signal path, and identifying fibres.

Krone Tool

Figure 12 krone tool

Also referred to as krone tool, the punch down tool is a small hand tool most often used by
telecom and data network technicians to install wiring for telephone, computer and various
audio networks.

Crimping Tool
Figure 13 ethernet crimping tool

A crimping tool is the tool used to deform the material and create the connection. Crimping is
commonly used in electrical work, to attach wires together or wire to other connectors such
as RJ45s.

CHAPTER 4

EVALUATION OF THE ATTACHMENT

Conclusions
I would love to conclude saying that my industrial attachment was a success and very fruitful.
l had the chance to be under very skilled and helpful personnel that helped and natured me in
the proper direction that I have to follow to be a successful engineer. I managed to perform
various duties and projects without any or with limited supervision and I was given a big
thumbs up for the job well-done.

Success of modules studied as compared to organizational

operations:
Many of the courses studied managed to link well with the duties and projects performed
during the attachment period. For clarity I managed to use the Data Communication module
to handle a variety of configurations such as configuration of cisco routers, access points,
mikrotik routers and other various devices. Courses such as optical systems came to play
when I was dealing with problems having to do with fibre. Communication skills came to
play when I had to communicate with superiors and clients. Programming courses helped
when it came to solving problems having to do with software components of various devices.
Mathematical courses helped with critical thinking which was required constantly. So I can
safely say that TelOne gave me the opportunity to link well with what am studying to the
duties I performed.

Challenges faced and possible solutions implemented

Improper cable records

Before implementing the optic fibre in TelOne as field engineers one had to visit the Drawing
office under the National Planning Department to obtain the updated maps of existing cable
routes for the area that needs to be provided with service. The major challenge as a trainee
engineer was improper cable records in TelOne and the information was not efficient
sometimes the roads on the maps were wrongly named, wrong cables on the site according to
the maps. As a trainee engineer my suggestion to the company was the implementation of an
application that should be used to field engineer, technicians to update the cable records in
their areas, records of optic fibres cores used and the name of the client being connected as
well as the GPS coordinates of the manholes. It also has to be also the technician’s challenge
to make sure the changes made on the existing fibre networks is updated to provide accurate
results in the future.
Shortages of materials
The company has many engineers that perform various duties and projects, so the tools and
equipment to perform these duties has to be enough. The shortage of tools was one of our
major problems faced for the on ground engineers. The only possible solution to this solution
was to share the tools available. I would like to also advice the on ground engineers to handle
and keep their tools safe to avoid disappearance of tools.

Unmaintained network infrastructure

TelOne infrastructure was laid in the 1980s especially the underground ducts around the CBD
in Harare, residential areas around Harare and other parts of the country. The main challenge
we faced was that it was very difficult to perform faulting in areas with old infrastructure
since the old equipment would have collapsed or worn out hence making it difficult to
maintain. Moreover in the rainy season it will be difficult to connect a customer in time since
these manholes are full of water and we ended up taking a lot time using water pumps to
remove the water. As a trainee engineer during my suggestion to the company was that there
should be a department that is responsible for maintaining the underground network.

Customer handling
During my industrial attachment l have interacted with various people from different social
groups, ethics, ideology, languages and background. I managed to use my learnt
communication skills from the university to good effect to help me in building some good
relationships with customers especially assisting them with their internet faults or other work
related problems.

Success of the attachment

Good communication and interpersonal skills

l had the opportunity of interacting with various people of varying social groups, ethics,
ideology, languages and backgrounds in the industry. With the skills l acquired during the
Communication Skills module at the university and l was able to conduct meetings with
customers during preliminary site surveys.
Managerial skills
In the industry I learnt on how to be accountable and responsible by being left alone in the
field leading a group of more than ten casual workers, reporting daily activities to my
superiors of the work progress. I managed to do this and lead my team to carrying out huge
projects from start to finish with minimum challenges.

Good decision making skills

Critical thinking and timely decision making was tested in most encounters whenever a
technical problem had to be solved. During my industrial attachment l was a trusted trainee
engineer because of my good technical skills l acquired from my learned courses at the
university and l was able to carry out good detailed surveys for the various projects which
were implemented during this period of my industrial attachment.

Recommendations to the Organisation

Improve and update underground cable records

It should be every technician’s duty to make sure that all changes made on the already present
network have to be updated at the drawing office. Also making sure old networks are up to
date and correct.

Implement of antitheft cable alarm system in the network

Due to the high cases of cable theft occurring at TelOne which has led to various customers
having to live for some time without service. It is best that the organization installs antitheft
cable systems that help reduce theft of cables. This can be done through the use of high
technology such as motion sensors and alarm systems that help prevent or detect theft at the
moment of occurrence.

Improve the client service

Customers complained that the company takes too long in installing new networks for them
and also too long when it comes to dealing with faults that are reported by the customers. The
best solution to this is if the company provides transport and tools to all technicians so that
there are more efficient when dealing with faults reported and also for new installations.
Discussion
During my nine months at TelOne I managed to improve myself by gaining a lot of technical
skills mentioned in the report above. I successfully managed to turn the theory learnt at
school into practical which helped me lot to improve my skills as an engineer. I was able to
work under minimum supervision or no supervision which showed that I was able to take the
acquired skills into practice and still get the job done without any problems. Despite the many
various challenges faced during the attachment period I successfully managed to make it to
the end with lots of experience gained.

FIGURE OF CONTENTS
Figure 1 TELONE RING NETWORK TOPOLOGY FOR HARARE AND BULAWAYO. 5
Figure 2 TELONE ORGANISATION STRUCTURE..............................................................6
Figure 3 Cat 6 ethernet cables patched on an ethernet patch panel.........................................12
Figure 4 A labelled face plate with an ethernet cable patched to a krone module..................12
Figure 5 An organised cabinet with telecommunication equipment........................................13
Figure 6 Fibre termination in a patch panel using a fijikura splicing machine........................16
Figure 7 A cabinet with telecommunication equipment..........................................................19
Figure 8 Configuration of IP phones and system testing.........................................................20
Figure 9 Optic Fibre Machine with a striper and Cleaving Machine......................................21
Figure 10 Testing the Frampol link with OTDR....................................................................23
Figure 11 Visual Fault Locators...............................................................................................23
Figure 12 krone tool.................................................................................................................24
Figure 13 ethernet crimping tool..............................................................................................25
5.1 Bibliography /Referencing

https://www.toolbox.com/tech/networking/articles/what-is-local-area-network/
https://th.nec.com/en_TH/product/telephony/SME_Phone_Systems/sv9100.html/
https://www.virtualhostedpbx.net/what-is-ipmpls/
http://www.comms-express.com/infozone/article/pabx/

https://www.toolbox.com/tech/networking/articles/what-is-local-area-network/

https://th.nec.com/en_TH/product/telephony/SME_Phone_Systems/sv9100.html