2021, 1st Edition

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VISION
To become an ASEAN Premier State University in 2025

MISSION
The Pangasinan State University, through instruction, research,
extension and production, commits to develop highly principled,
morally upright, innovative and globally competent individuals
capable of meeting the needs of industry, public service and
civil society.

CORE VALUES
A ccountability and Transparency
C redibility and Integrity
C ompetence and Commitment to Achieve
E xcellence in Service Delivery
S ocial and Environmental Responsiveness
S pirituality

GUIDING PHILOSOPHY
The Pangasinan State University’s leadership adheres to the
Filipino educational philosophy that education is geared towards
better citizenship and livelihood and the United Nation’s
declaration that EDUCATION IS FOR ALL giving ACCESS to
quality education.

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STRATEGIC GOALS
1. Excellent Student Learning and Career Development
2. Strong Research Culture and Technology Transfer
3. Good Governance
4. Sustainable Social Responsibilities
5. Responsive to Globalization and Diversity
6. Customer-focused

CORE COMPETENCIES
People's Champion - PSU employees’ champion honesty, truthfulness, and
professionalism in all situations. They act in the best interest or the greater good
of the University.
Continuous-Innovative Learner - PSU employees ensure that quality services
are delivered promptly, respectfully, and willingly to clients and stakeholders; thus,
they commit to continuously seek new knowledge to address the ever-changing
demands of the community.
Community Developer - PSU employees advocate programs for poverty
alleviation and environmental conservation. Above all these, they exemplify
ethical, moral, and value-driven way of living.

LEADERSHIP BRAND
People-Centered - PSU leaders’ paramount advocacy is to safeguard people’s
welfare and to cater to their needs resulting in effective and efficient service
delivery; thereby creating a harmonious working relationship.
Productivity-Oriented - PSU leaders’ ardent desire is to continuously source out
and/or seek new knowledge and trends in education and technology leading to
sustainability and higher productivity.
Passion-Driven - PSU leaders’ prime covenant is to kindle employees’ passion
towards work, heighten their commitment, trust and loyalty to build a conducive
and happy workplace.
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QUALITY POLICY
The Pangasinan State University shall be recognized as an
ASEAN premier state university that provides quality education
and satisfactory service delivery through instruction, research,
extension, and production.
We commit our expertise and resources to produce professionals
who meet the expectations of the industry and other interested
parties in national and international community.
We shall continuously improve our operations in response to the
changing environment and in support of the institution’s strategic
direction.

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PERFORMANCE PLEDGE
We, the officials, faculty members and non-teaching staff of
Pangasinan State University, do hereby commit to render quality
service to our identified clientele that is reflective of:
PROMPTNESS – We shall render our services within the set time
frame to ensure immediate attention and response to filed
request for services within reasonable time from 8:00AM to
5:00PM, Mondays to Fridays, and when the exigency of public
service requires, even on Saturdays and Sundays with no noon-
breaks.
ONENESS in PURPOSE and VISION – As member of one PSU
family, we shall draw strength and support from each other as we
collectively share in the responsibility of making our services
readily available and functionally delivered to ensure the
satisfaction of our clientele.
WINNING PERFORMANCE – We shall consistently and
conscientiously devote our time, resources and energy with the
ultimate goal of providing the most assistance and the winning
service delivery to our identified clientele given the limits of our
resources and capabilities.
EXCELLENCE – We shall render our services with utmost
concern for integrity, good manners, accountability, and
productivity as these professional attributed would embody
excellence in our work performance and thus, generate the
expected welfare effects to our identified clientele.
RESPONSIVENESS – We shall respond to our clientele’s
comments, suggestions and complaints concerning the quality of
our services and initiate corrective actions the soonest time

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possible through our Public Assistance Unit, whose task is to find
ways to serve you better.
FULL DISCLOSURE – We shall continue to implement the state
policy of full public disclosure of all our official transactions to
operate with utmost concern for transparency in service delivery;
thus, our records shall continue to be open to public scrutiny with
reasonable conditions prescribed by law.
UNDERSTANDING and TOLERANCE – We shall perform our
work tasks and responsibilities with the highest zeal of
professional civility, courtesy and respect due our Fellow-Filipinos
and clientele and we understand their problems and sentiments
relative to the services being requested.
LOVE for WORK – We shall openly manifest genuine concern
for the welfare of our targeted clientele as this would distinctly
bear the hallmarks of our professionalism and love for our work.
Whatever we do, we do so with so much dedication and
commitment as we generate pleasure out of having satisfied the
needs of our clientele.

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LIST OF SERVICES:
A. CASHIER’S OFFICE ................................................................................................ 1-2
A.1 - ISSUANCE OF OFFICIAL RECEIPT (I.D FEE / I.D LACE / BOOKS / SCHOOL UNIFORM /
P.E UNIFORM, ETC.) .......................................................................................................................... 1
A.2 - ISSUANCE OF OFFICIAL RECEIPT (OTR, DIPLOMA, TRANSFER CREDENTIAL,
CERTIFICATION, ETC.) ...................................................................................................................... 2
B. ADMISSION, GUIDANCE AND TESTING OFFICE ................................................ 3-5
B.1 - APPLICATION FOR CERTIFICATE OF GOOD MORAL CHARACTER ................................... 3
B.2.1 - APPLICATION FOR ADMISSION EXAM (FOR FILIPINO STUDENTS) ................................ 4
B.2.2 - APPLICATION FOR ADMISSION EXAM (FOR FOREIGN STUDENTS) .............................. 5
C. BOOKSTORE ................................................................................................................7
C.1 - PURCHASE OF BOOKS/ ID LACE/ SCHOOL AND P.E. UNIFORM ....................................... 7
D. MEDICAL AND DENTAL SERVICES OFFICE ....................................................... 8-9
D.1 - MEDICAL CONSULTATION ...................................................................................................... 8
D.2 - DENTAL CONSULTATION ........................................................................................................ 9
E. HUMAN RESOURCE MANAGEMENT AND DEVELOPMENT OFFICE /
ADMINISTRATIVE OFFICE .......................................................................................10
E.1 ISSUANCE OF CERTIFICATE OF EMPLOYMENT, SERVICE RECORD AND OTHER
EMPLOYEE’S OFFICIAL DATA / DOCUMENT ............................................................................... 10
F. ACCOUNTING SERVICES OFFICE .................................................................... 11-17
F.1 - REQUEST FOR ORDER OF PAYMENT ................................................................................. 11
F.2 - ISSUANCE OF PAYSLIP OR CERTIFICATION OF BENEFITS RECEIVED ........................ 12
F.3 - ISSUANCE OF CLEARANCE FOR FINANCIAL ACCOUNTABILITY .................................... 13
F.4 - ISSUANCE OF TAX CERTIFICATES ...................................................................................... 14
F.5 - REQUEST FOR PAYMENT OF CASH ADVANCE / REIMBURSEMENT / PROCUREMENT /
PAYROLL AND OTHER CLAIMS ..................................................................................................... 15
F.6 - REFUND OF FEES (OVERPAYMENT AND ASSESSMENT ERROR AND ADJUSTMENT) 17
G. LIBRARY AND AUDIO-VISUAL SERVICES ...................................................... 18-23
G.1 - SIGNING OF LIBRARY CLEARANCE .................................................................................... 18
G.2 - ANSWERING REFERENCE QUESTIONS ............................................................................. 19
G.3 - BORROWING LIBRARY BOOKS ............................................................................................ 20
G.4 - RETURNING LIBRARY BOOKS ............................................................................................. 21
G.5 - INTERNET ACCESS IN THE E-LIBRARY .............................................................................. 22
G.6 - AUDIO-VISUAL ROOM SERVICES ........................................................................................ 23
H. REGISTRAR’S OFFICE ....................................................................................... 24-31
H.1 - ISSUANCE OF EVALUATION RECORD ................................................................................ 24
H.2.1 - ISSUANCE OF TRANSFER CREDENTIALS FOR GRADUATES (Honorable Dismissal) .. 25

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 H.2.2 - ISSUANCE OF TRANSFER CREDENTIALS FOR UNDERGRADUATES (Honorable
Dismissal) ........................................................................................................................................... 26
H.3 - ISSUANCE OF OFFICIAL CERTIFICATION .......................................................................... 27
H.4 - ISSUANCE OF CERTIFICATION, AUTHENTICATION AND VERIFICATION OF OTR AND
DIPLOMA ........................................................................................................................................... 28
H.5 - ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS ...................................................... 29
H.6 – ADDING / DROPPING / CHANGING OF SUBJECTS ........................................................... 30
H.7 - COMPLETION / REMOVAL ..................................................................................................... 31
I. STUDENT SERVICES AND ALUMNI AFFAIRS ................................................. 32-34
I.1 - FILING A COMPLAINT AGAINST A STUDENT ........................................................................ 32
I.2 - REQUEST FOR TEMPORARY EXEMPTION FROM WEARING THE SCHOOL UNIFORM . 33
I.3 - PROCESSING OF APPLICATION TO AVAIL SCHOLARSHIP/GRANTS .............................. 34
J. EXPANDED TERTIARY EDUCATION EQUIVALENCY AND ACCREDITATION
PROGRAM (ETEEAP) .......................................................................................... 35-37
J.1.1 – INQUIRY ABOUT THE PROGRAM ...................................................................................... 35
J.1.2 - SUBMISSION OF APPLICATION FORM ............................................................................. 36
J.1.3 – ENROLMENT OF SUPPLEMENTARY COURSES ............................................................. 37
K. CENTER FOR ENGLISH LANGUAGE ......................................................................38
K.1 - EDIT THESES AND DISSERTATIONS ON THE GENERAL RULES OF GRAMMAR;
COHESION AND COHERENCE; AND PLAGIARIZED TEXTS ...................................................... 38
L. STATISTICS CENTER AND COMPUTING SCIENCES ...........................................39
K.1 - STATISTICAL CONSULTATION SERVICES .......................................................................... 39
M. INFORMATION AND COMMUNICATION TECHNOLOGY MANAGEMENT OFFICE
......................................................................................................................................41
M.1 - ISSUANCE OF IDENTIFICATION CARD ............................................................................... 41
M.2 - REQUEST FOR IDENTIFICATION CARD REPLACEMENT ................................................. 42
M.3 - MAINTENANCE OF IT HARDWARE PERIPHERALS AND SOFTWARE INSTALLATION . 43
M.4 - MANAGEMENT OF INTERNET AND NETWORK SERVICES .............................................. 44
M.5 - MANAGEMENT OF QUICK CAMPUS++ SYSTEM ............................................................... 45
N. RECORDS MANAGEMENT OFFICE ........................................................................46
N.1 - RELEASING OF COMMUNICATIONS .................................................................................... 46
N.2 – ISSUANCE OF CERTIFICATION / AUTHENTICATION OF DOCUMENTS ......................... 47
N.3 – ISSUANCE OF REQUESTED DOCUMENTS ........................................................................ 48
COMPLAINTS PROCEDURE ..........................................................................................49
LIST OF CAMPUSES .......................................................................................................50
CONTACT INFORMATION OF ARTA, PCC, AND CCB.................................................50

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 A. Cashier’s Office
A.1 - ISSUANCE OF OFFICIAL RECEIPT (I.D FEE / I.D LACE / BOOKS / SCHOOL UNIFORM / P.E UNIFORM, ETC.)
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students, Graduates and Employees
What are the requirements: ID Card
Processing Period 1 minute

DURATION OUTPUT FROM

APPLICANT/CLIENT SERVICE PROVIDER PERSON/S
STEP OF FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY IN-CHARGE
ACTIVITY PROVIDER
Presents the ID Card with Receives and Acknowledges 1 minute Cashier Staff Necessary Fee ID Card Issued Official
the prescribed payment for payment Receipt
the following fees: • ID Fee • Php 100.00
• ID Lace Fee • Php 50.00
• ID Fee • Books • Price Varies
• ID Lace Fee • School Uniform • Php 800.00 (Ready-made)
• Books Php 682.00 (Cloth only)
1 • School Uniform • P.E. Uniform • Php 700.00
• P.E. Uniform

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A.2 - ISSUANCE OF OFFICIAL RECEIPT (OTR, DIPLOMA, TRANSFER CREDENTIAL, CERTIFICATION, ETC.)
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Graduates
What are the requirements: ID Card
Processing Period 1 minute

SERVICE DURATION OUTPUT FROM

STEP APPLICANT/CLIENT ACTIVITY PROVIDER OF PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY PROVIDER
Presents the ID Card with the Receives and 1 minute Campus Cashier Necessary Fee ID Card Issued Official
prescribed payment for the Acknowledges Receipt
following fees: payment • OTR with DST • Php 230.00
• OTR • Diploma with DST • Php 280.00
• Diploma • Transfer Credential with DST • Php 80.00
• Transfer Credential • Certification Fee with DST • Php 60.00
• Certification Fee • CAV with DST • Php 60.00
1 • CAV • ROR with DST • Php 60.00
• ROR • CTC • Php 30.00
• CTC • Authentication • Php 30.00
• Authentication • Adding/Dropping Fee • Php 50.00
• Adding/Dropping Fee • Completion • Php 25.00
• Completion • Change Subject • Php 50.00
• Change Subject • Admission (for Foreign Students) • Php 100.00
• Admission (for Foreign
Students)

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 B. Admission, Guidance and Testing Office
B.1 - APPLICATION FOR CERTIFICATE OF GOOD MORAL CHARACTER
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Alumni
What are the requirements: Official Receipt, ID Card
Processing Period 5 minutes

DURATION
SERVICE PROVIDER OUTPUT FROM THE
STEPS APPLICANT/CLIENT ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY SERVICE PROVIDER
ACTIVITY
Pays Certification Fee Receives payment 1 minute Campus Cashier Php 60.00 ID Card Issued Official Receipt
1

Presents the OR and Valid ID for Checks and validates OR 2 minutes Campus Guidance Counselor N/A OR and ID Card Issued Good Moral
processing and Valid ID Character Certificate
2

Claims Certification Form and Logs Certification Request 2 minutes Campus Guidance Counselor N/A N/A N/A
signs in the Logbook
3

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B.2.1 - APPLICATION FOR ADMISSION EXAM (FOR FILIPINO STUDENTS)
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Alumni
What are the requirements: PSU Application for College Admission Test, ID Card
Processing Period 5 minutes

DURATION
SERVICE PROVIDER OUTPUT FROM THE
STEPS APPLICANT/CLIENT ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY SERVICE PROVIDER
ACTIVITY
Submits accomplished PSU Checks and validates 2 minutes Campus Guidance Counselor N/A PSU Application for Validated PSU
Application for College Admission requirement and entries College Admission Application for College
Test for verification Test (FM-AA-AGT-01) Admission Test
1

Claims permit for examination Releases Examination 3 minutes Campus Guidance Counselor N/A N/A Issued Examination
Permit Permit

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B.2.2 - APPLICATION FOR ADMISSION EXAM (FOR FOREIGN STUDENTS)
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Alumni
What are the requirements: PSU Application for College Admission Test, ID Card
Processing Period 21 minutes
APPLICANT/CLIENT SERVICE PROVIDER DURATION OF OUTPUT FROM THE
STEPS PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY ACTIVITY ACTIVITY SERVICE PROVIDER
Submits Admission documents Validates the Admission 15 minutes Student Services N/A • Valid Passport Endorsement letter to
to the PSU Representative to Documents Coordinator • Affidavit of Support Guidance Office
the DFA • Police Clearance from Country of
Origin
• Medical health Certificate
• Birth Certificate

For Freshmen:
• Official Transcript of Records or
Copy of Grades
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• Certificate of Graduation (Diploma)
• Notice of Acceptance

For Transferee:
• Letter of intent to transfer
• Certificate of Good Moral Character
• Transfer Credential & OTR
• Certificate of No Objection from
previous school
• NBI Clearance

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 Pays the Admission Fee Receives payment 1 minute Campus Cashier Php 100.00 ID Card Issued Official Receipt

Submits accomplished PSU Checks and validates 2 minutes Campus Guidance N/A PSU Application for College Admission Validated PSU
Application for College requirement and entries Counselor Test (FM-AA-AGT-01) Application for College
Admission Test for verification Admission Test

Claims permit for examination Releases Examination 3 minutes Campus Guidance N/A N/A Issued Examination
Permit Counselor Permit

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 C. Bookstore
C.1 - PURCHASE OF BOOKS/ ID LACE/ SCHOOL AND P.E. UNIFORM
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students, Faculty members and Non-teaching Staff
What are the requirements: Purchase Form, Official Receipt
Processing Period 10 Minutes

DURATION OUTPUT FROM

APPLICANT/CLIENT SERVICE PROVIDER
STEPS OF PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY
ACTIVITY PROVIDER
Submits the filled out Receives and checks 5 minutes Cashier Staff N/A N/A Validated
required form the accuracy of the required form
accomplished
1
Purchase Form and
advise the client to
pay at the Cashier
Pays Certification Receives payment 1 minute Cashier Staff • Books • Price Varies Book Release Form Issued Official
Fee • ID Lace • Php 50.00 (FM-FM-IGP-02) Receipt
• School Uniform
o Cloth • Php 700.00 ID Lace Log Sheet
2
o Ready-made • Php 850.00 Release Form
• PE Uniform • Php 700.00
Uniform Release Form
(FM-FM-IGP-01)
Presents OR and Checks and stamps 4 minutes Cashier Staff N/A Official Receipt Signed and
claims the item/s “Released” on the stamped the OR
Official Receipt
3
Released
Affixes signature and purchased item
releases items
purchased

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 D. Medical and Dental Services Office
D.1 - MEDICAL CONSULTATION
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students / Employees
What are the requirements: Enrolment printout (for new students) / ID Card (for old students), Patient’s Medical Record
Processing Period 35 Minutes

SERVICE PROVIDER DURATION OUTPUT FROM THE

STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY OF ACTIVITY SERVICE PROVIDER
Signs Physical Examination log Guides the patient 10 minutes Medical Staff N/A ID Card Documentation of
book Patient

1
Submits filled out Patient’s
Medical Record (for new clients
only)
Undergoes measurement of Conducts accurate 10 minutes Medical Staff N/A Patient’s Vital signs of patient
height, weight, Blood Pressure, measurements Medical Record accurately evaluated
respiration, pulse rate, (FM-AAMDS-04) and noted
2
Snellen's visual acuity

Submits to physical examination Conducts physical 15 minutes University Physician N/A Patient’s Medical Interview and
examination Medical Record Physical Examination
(FM-AAMDS-04) conducted
3

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D.2 - DENTAL CONSULTATION
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students / Employees
What are the requirements: Enrolment printout (for new students) / ID Card (for old students), Dental Record Form
Processing Period 35 Minutes
SERVICE PROVIDER DURATION OF OUTPUT FROM THE
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY ACTIVITY SERVICE PROVIDER
Signs Physical Examination log book Guides the patient 5 minutes Dental Aide N/A ID Card Established Patient’s
Dental Record
Submits filled out Dental Record Form
(DRF) and undergoes interview for
1 new clients only

Undergoes oral/dental examination Conducts oral/dental 30 minutes University Dentist N/A Dental Record Form (DRF) Oral-dental examination
and/ or treatment (extraction and oral examination and/or and / or treatment done
prophylaxis) treatment

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 E. Human Resource Management and Development Office / Administrative Office
E.1 ISSUANCE OF CERTIFICATE OF EMPLOYMENT, SERVICE RECORD AND OTHER EMPLOYEE’S OFFICIAL DATA / DOCUMENT
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: PSU Employee, COS, Part-time and Job Order Personnel who were separated from the service (Resigned, Retired, End of
Contract, Transferred, etc.)
What are the requirements: Request for Documents Form
Processing Period 25 Minutes

DURATION OF OUTPUT FROM THE

STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY SERVICE PROVIDER
Submits accomplished Request for Receives and checks the RDF 3 minutes HRMDO Staff / Admin Staff N/A Request for Documents RDF checked, evaluated
Documents Form to the front desk Form (FM-AD-HRD-01) and submitted
1 personnel

N/A Approves the RDF 2 minutes HRMDO Director / N/A N/A Endorsed and Approved
Administrative Officer RDF
2

N/A Checks records of the concerned 10 minutes HRMDO Staff / Admin Staff N/A N/A Gathered and verified
3 employee/s data from employees’
records
N/A Processes signing of 6 minutes HRMDO Staff / Admin Staff N/A N/A Printed and accomplished
4 COE/SR/requested documents the requested documents

Signs the logbook and receives Logs and releases COE/SR/ 4 minutes HRMDO Staff / Admin Staff N/A N/A Issued documents
COE/SR/ requested documents requested documents
5

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 F. Accounting Services Office
F.1 - REQUEST FOR ORDER OF PAYMENT
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Debtors / Employees / Students / Campuses
What are the requirements: Varies depending on type of fees / remittance
Processing Period 4 Minutes

SERVICE PROVIDER DURATION OF OUTPUT FROM THE

STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY ACTIVITY SERVICE PROVIDER
Presenting assestment of Evaluates documents and 2 minutes Accounting Staff N/A Varies depending on type Printed Order of Payment
Documents endorsing collection prepares order of payment of fees / remittance endorsed for approval
of particular fee and remittance
list for campuses
1

Claim Order of Payment Approves order of payment 2 minutes Campus Accountant N/A N/A Issued order of Payment

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F.2 - ISSUANCE OF PAYSLIP OR CERTIFICATION OF BENEFITS RECEIVED
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Employees
What are the requirements: ID Card
Processing Period 3 Minutes
DURATION
SERVICE PROVIDER OUTPUT FROM THE
STEPS APPLICANT/CLIENT ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY SERVICE PROVIDER
ACTIVITY
Claim Pay slip or Certification of Verifies existence of pay slip 2 minutes Accounting Staff N/A ID Card Pay slip verified or
benefits received or benefits received for Proof of receipt of
certification benefits

Receives Pay slip / Certification Issues verified Pay slip or 1 minute Accounting Staff N/A N/A Issued Pay slip or
of benefits received certification of benefits certification of benefits
received received

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F.3 - ISSUANCE OF CLEARANCE FOR FINANCIAL ACCOUNTABILITY
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Employees
What are the requirements: Filled out clearance form
Processing Period 7 Minutes
DURATION
OUTPUT FROM THE
STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S
SERVICE PROVIDER
ACTIVITY
Submits Clearance Form for Verifies record of employee on the existence of 5 minutes Accounting Staff N/A Clearance Form Verified employee
Financial Accountability unliquidated cash advances and other liabilities (FM-AD-HRD-029 / profile as to financial
due to the university FM-AD-HRD-026) accountability

Receives signed Clearance Submits filled out Clearance Form to the Head of 2 minutes Accountant N/A N/A Issued signed
Form Accounting Unit for signature clearance

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F.4 - ISSUANCE OF TAX CERTIFICATES
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Creditors
What are the requirements: ID Card or copy of proof of collection
Processing Period 8 Minutes
DURATION
SERVICE PROVIDER OUTPUT FROM THE
STEPS APPLICANT/CLIENT ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY SERVICE PROVIDER
ACTIVITY
Request for tax clearance Verifies payment to creditors 3 minutes Accounting Staff N/A ID Card or copy of Verified withholding
with withholding of taxes proof of collection tax record

Received Tax Certificate Submits tax certificate 5 minutes Accountant N/A N/A Issued signed
prepared to the Head of tax certificates
Accounting Unit for
signature / approval

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F.5 - REQUEST FOR PAYMENT OF CASH ADVANCE / REIMBURSEMENT / PROCUREMENT / PAYROLL AND OTHER CLAIMS
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Employees and Creditors
What are the requirements: 1. Approved request, Billing Statement or Account with complete evaluated required supporting documents
2. Approved Budget Utilization Request / Obligation Slip
Processing Period Not later than 7 working days
DURATION OF OUTPUT FROM THE
STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY SERVICE PROVIDER
Submits approval request, billing or Checks completeness of 20 minutes Accounting Staff N/A Approved Request Verified documents as
statement of account with the complete documents, existence of Billing or Statement of completes
evaluated required supporting documents approved obligations and index Account, Approved
and Approved Obligation Slip/ BUR of payment if payments was not
Obligation Slip / BUR,
yet been made
Supporting
1 Documents

N/A Prepares Disbursement 5 minutes Accounting Staff N/A Disbursement Printed Disbursement
Voucher Voucher Voucher

15
 N/A Submits Disbursement Voucher 5 minutes Designated Officials N/A Signed Box A of DV Endorse DV for
(DV) to Finance for Approval of approval
designated signatures
3

N/A Signs DV and submits to 2 minutes Accountant N/A Signed Box B of DV Endorse DV for
Cashier’s Office for check payment
4 preparation

N/A Forwards the checked to the 10 minutes Campus Cashier N/A Check Endorse approval of
Office of the President for payment
approval

Claim the check Release the signed check Varies Campus Cashier N/A Check Release check
depending on
the availability
of the Head of
the Agency
6

16
F.6 - REFUND OF FEES (OVERPAYMENT AND ASSESSMENT ERROR AND ADJUSTMENT)
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students
What are the requirements: 1. Original Copy of Official Receipt
2. Student copy of Assessment Slip
3. Endorsement from Student Services / CED
4. Photocopy of ID Card
Processing Period Not later than 7 working days

DURATION OF OUTPUT FROM THE

STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY SERVICE PROVIDER
Presents requirements Evaluates and verifiy correctness 10 minutes Accounting Staff N/A Transaction slip Requirements
1 for evaluation and authenticity of the documents evaluated and verified

N/A Prepares Disbursement Voucher 5 minutes Accounting Staff N/A Disbursement Printed Disbursement
2 Voucher Voucher

N/A Submits Disbursement Voucher 5 minutes Designated Officals N/A Signed Box A of DV Endorse DV for
3 (DV) for approval of designated approval
signatures
N/A Signed DV and submit to 2 minutes Accountant N/A Signed Box B of DV Endorse DV for
Cashier’s Office for check payment
4 preparation

N/A Forwards the checked to the 10 minutes Campus Cashier N/A Check Endorse approval of
5 Office of the President for payment
approval
Claim the check Release the signed check Varies depending on the Campus Cashier N/A Check Release check
6 availability of the Head of
the Agency

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 G. Library and Audio-Visual Services
G.1 - SIGNING OF LIBRARY CLEARANCE
Schedule of Availability: Monday to Friday, 8:00 AM - 5:00 PM - Undergraduate and Graduate Library
Saturday, 8:00 AM - 5:00 PM - Graduate Library and OUS Library
Who may avail of the service: Students, Faculty and Staff
What are the requirements: 1. Clearance Form
2. Order of Payment Slip
Processing Period 5 minutes (for students with accountability) / 3 minutes (for students without accountability)

DURATION OUTPUT FROM THE

APPLICANT/CLIENT
STEPS SERVICE PROVIDER ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S SERVICE
ACTIVITY
ACTIVITY PROVIDER
Present the Clearance Form Evaluates and verify correctness and Library Staff N/A Clearance Unreturned books or
authenticity of the documents 2 minutes Form overdue accounts are
1 checked

Pays any unpaid / lost book/s Issues Order of Payment 2 minutes Library Staff Varies depending on Order of Unreturned books /
(for students with the amount of item/s Payment Slip lost books refunded
accountability only)
2

Claims the approved Returns the approved Clearance Form Campus Librarian N/A Clearance Signed Clearance of
Clearance Form to the client 1 minute Form Students/Faculty/Staff
3

18
G.2 - ANSWERING REFERENCE QUESTIONS
Schedule of Availability: Monday to Friday, 8:00 AM - 5:00 PM - Undergraduate and Graduate Library
Saturday, 8:00 AM - 5:00 PM - Graduate Library and OUS Library
Who may avail of the service: Students, Faculty and Staff
What are the requirements: Reference Question Form
Processing Period 5 minutes

OUTPUT FROM
APPLICANT/CLIENT DURATION OF
STEPS SERVICE PROVIDER ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY
PROVIDER
Submits the accomplished Documents the Reference Question Form 5 minutes Library Staff N/A Reference Question Reference question
Reference Question Form and assist the client Form (FM-AA-LIB-07) is noted and
recorded

19
G.3 - BORROWING LIBRARY BOOKS
Schedule of Availability: Monday to Friday, 8:00 AM - 5:00 PM - Undergraduate and Graduate Library
Saturday, 8:00 AM - 5:00 PM - Graduate Library and OUS Library
Who may avail of the service: Students, Faculty, Staff & Outside Reaserchers
What are the requirements: ID Card (Students) / Borrower’s Card (Faculty and Staff) / ID Card or Referral Letter (Outside Researchers)
Processing Period 5 minutes

OUTPUT FROM
SERVICE PROVIDER DURATION
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY OF ACTIVITY
PROVIDER
Presents book/s and the ID Card Checks and verifies 3 minutes Library Staff N/A ID Card Checked and
the ID Card verified University
ID Card
1

Signs the Book card and Logbook, Releases the 2 minutes Library Staff N/A Date due Slip (FM-AA-LIB-03) Library materials
Claims the book/s borrowed books / Book Card (FM-AA-LIB-02) released

Note: a) Undergraduate students are allowed to borrow books for overnight, to be returned the following class day.
b) Graduate students are allowed to borrow books for a week.

20
G.4 - RETURNING LIBRARY BOOKS
Schedule of Availability: Monday to Friday, 8:00 AM - 5:00 PM - Undergraduate and Graduate Library
Saturday, 8:00 AM - 5:00 PM - Graduate Library and OUS Library
Who may avail of the service: Students, Faculty and Staff
What are the requirements: Borrowed Book/s
Processing Period 2 minutes

DURATION OF OUTPUT FROM THE

STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY SERVICE PROVIDER
Presents book/s for return Receives and processes materials for 1 minute Library Staff N/A Book Card Book/s returned has
return been checked and
verified

Claims the ID Card Returns the ID Card 1minute Library Staff N/A N/A ID Card returned to the
client

21
G.5 - INTERNET ACCESS IN THE E-LIBRARY
Schedule of Availability: Monday to Friday, 8:00 AM - 5:00 PM - Undergraduate and Graduate Library
Saturday, 8:00 AM - 5:00 PM - Graduate Library and OUS Library
Who may avail of the service: Students, Faculty and Staff
What are the requirements: ID Card (Students) / Borrower’s Card (Faculty and Staff)
Processing Period 3 minutes

OUTPUT FROM
DURATION OF
STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY
PROVIDER
Registers in the Daily Attendance Assists the client and assigns vacant PC 2 minutes Internet Administrator N/A Daily Attendance Assisted client
Logbook and wait for PC Logbook
assignment

Logs out Checks the unit 1 minute Internet Administrator N/A Daily Attendance PC Unit checked
Logbook

22
G.6 - AUDIO-VISUAL ROOM SERVICES
Schedule of Availability: Monday to Friday, 8:00 AM - 5:00 PM - Undergraduate and Graduate Library
Saturday, 8:00 AM - 5:00 PM - Graduate Library and OUS Library
Who may avail of the service: Students, Faculty and Staff
What are the requirements: 1. ID Card (Students) / Borrower’s Card (Faculty and Staff)
2. AVR Request Form
Processing Period 2 minutes and 15 seconds

OUTPUT FROM
DURATION OF
STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY
PROVIDER
Submits the accomplished AVR Receives and records the details of the 2 minutes Library Staff N/A AVR Request Form Recorded request
Request Form (2 copies) request

Claims the approved AVR Schedules the activity and issues the 1 minute Library Staff N/A AVR Request Form Approved and
Request Form approved AVR Request Form scheduled activity

23
 H. Registrar’s Office
H.1 - ISSUANCE OF EVALUATION RECORD
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Graduates
What are the requirements: ID Card, Official Receipt
Processing Period 16 minutes (for Regular Students) / 1 hour and 1 minute (for Irregular Students)

OUTPUT FROM
SERVICE PROVIDER DURATION OF
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY
PROVIDER
Submits the accomplished Reviews and evaluates 15 minutes Registrar Staff N/A ID Card and accomplished Evaluated student/s
Evaluation Result Form the record and identify (Regular Students) Evaluation Result Form
deficiencies
1 1 hour
(Irregular Students)

Claims the Evaluation Record Releases the Evaluation 1 minute Registrar Staff N/A N/A Issued Evaluation
Result Result (Portal-based)

24
H.2.1 - ISSUANCE OF TRANSFER CREDENTIALS FOR GRADUATES (Honorable Dismissal)
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Graduates
What are the requirements: ID Card, Application for Transfer Credential
Processing Period 32 minutes

OUTPUT FROM
SERVICE PROVIDER DURATION OF
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY
PROVIDER
Pays the Transfer Credential Fee Receives and 1 minute Campus Cashier Php 80.00 ID Card Issued Official
1 acknowledges payments Receipt
Presents the Official Receipt Checks the Official 30 minutes Registrar Staff N/A Official Receipt Processed the
Receipt and processes the Transfer Credential
2 Transfer Credential

Claims the Transfer Credential Releases the Transfer 1 minute N/A N/A Released the
Credential Transfer Credential

25
H.2.2 - ISSUANCE OF TRANSFER CREDENTIALS FOR UNDERGRADUATES (Honorable Dismissal)
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Graduates
What are the requirements: ID Card, Duly accomplished Clearance, Application for Transfer Credential
Processing Period 33 minutes

OUTPUT FROM
SERVICE PROVIDER DURATION OF
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY
PROVIDER
Gets the Application for Transfer Gives out Clearance Form 1 minute Registrar Staff N/A N/A Issued Application
Credential and secure required for Transfer
signatures Credential
1

Pays the Transfer Credential Fee Receives and 1 minute Campus Cashier Php 80.00 ID Card Issued Official
2 acknowledges payments Receipt
Presents the Official Receipt and Checks the Official 30 minutes Registrar Staff N/A Official Receipt and Processed the
submits duly accomplished Receipt and processes the Accomplished Transfer Credential
3 Application for Transfer Transfer Credential Application for
Credential (FM-AA-REG-12) Transfer Credential
(FM-AA-REG-12)
Claims the Transfer Credential Releases the Transfer 1 minute N/A N/A Released the
Credential Transfer Credential
and Certification of
4
Grades

26
H.3 - ISSUANCE OF OFFICIAL CERTIFICATION
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Graduates
What are the requirements: ID Card, Official Receipt
Processing Period Within 3 working days

OUTPUT FROM
APPLICANT/CLIENT DURATION OF
STEPS SERVICE PROVIDER ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY
PROVIDER
Presents the accomplished Receives and acknowledges 1 minute Campus Cashier Php 60.00 ID Card Issued Official
appropriate form and pays the payments Receipt
1 Certification Fee

Presents Official Receipt Checks the Official Receipt and Within 3 Registrar Staff N/A Official Receipt Processed the
processes Official Certification working days Official Certification
2

Claims the Official Releases the Official Certification 1 minute N/A N/A Released the Official
Certification Certification

Certification- (Certificate of Graduation, Certificate of Grades, Certificate of units earned, Certificate of Prof. Educ. Units, Certified True Copy of documents and etc.)

27
H.4 - ISSUANCE OF CERTIFICATION, AUTHENTICATION AND VERIFICATION OF OTR AND DIPLOMA
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Graduates
What are the requirements: ID Card, Official Receipt
Processing Period 1 hour and 2 minutes

DURATION OUTPUT FROM

APPLICANT/CLIENT
STEPS SERVICE PROVIDER ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY
ACTIVITY PROVIDER
Pays the Certification, Receives and acknowledges payments 1 minute Campus Cashier Php 60.00 ID Card Issued Official
Authentication and Verification Receipt
1 (CAV) Fee

Presents the Official Receipt Checks the Official Receipt, processes 1 hour Registrar Staff N/A Official Duly Signed and
Certification, Authentication and Receipt Sealed Certification,
2 Verification of OTR/Diploma Authentication and
Verification Form
(CAV)
Claims the OTR/Diploma Releases the OTR/Diploma 1 minute N/A N/A Released the
OTR/Diploma

28
H.5 - ISSUANCE OF OFFICIAL TRANSCRIPT OF RECORDS
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Graduates
What are the requirements: ID Card, Official Receipt, Request Form
Processing Period Not later than 5 working days

OUTPUT FROM
SERVICE PROVIDER DURATION OF
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY
PROVIDER
Submits accomplished Request Receives and checks accuracy 10 minutes Registrar Staff N/A Request Form Scheduled the
Form of the accomplished form release of OTR

Pays the OTR Fee Receives and acknowledges 1 minute Campus Cashier Php 230. 00 ID Card Issued Official
2 payments and issues the Official Receipt
Receipt
Presents the Official Receipt Checks the Official Receipt and Not later than 5 Registrar Staff N/A Official Receipt Processed the OTR
3 processes the OTR working days

Claims the OTR Releases the OTR 1 minute N/A N/A Duly Signed and
Sealed OTR

29
H.6 – ADDING / DROPPING / CHANGING OF SUBJECTS
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Active Students
What are the requirements: ID Card, Official Receipt, Add / Drop Slip
Processing Period 43 minutes

OUTPUT FROM
SERVICE PROVIDER DURATION
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY OF ACTIVITY
PROVIDER
Pays the Appropriate Fee Receives and acknowledges 1 minute Campus Cashier P50.00 /subject ID Card Issued Official
1
payments Receipt
Presents the Official Receipt Checks the Official Receipt and 2 minutes Registrar Staff N/A Official Receipt Released the Add /
issues appropriate form Drop Slip

Proceeds to the concerned Advices the students on what 30 minutes Concerned Department Chair N/A Add / Drop Slip Advised / evaluated
3 department chair subject/s to add / drop / change (FM-AA-REG-06) students
Submits the duly accomplished Accepts and processes 10 minutes Registrar Staff N/A Accomplished Entered the dropped
Add / Drop Slip accomplished Add / Drop Slip Add / Drop Slip subject/s in the
(FM-AA-REG-06) portal

Note: It must be done before the Midterm Examination

30
H.7 - COMPLETION / REMOVAL
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students with Incomplete or Conditional Grade/s
What are the requirements: ID Card, Official Receipt, Completion Slip
Processing Period 23 minutes

DURATION OUTPUT FROM

APPLICANT/CLIENT
STEPS SERVICE PROVIDER ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY
ACTIVITY PROVIDER
Pays the Completion Receives and acknowledges payments 1 minute Campus Cashier P25.00 ID Card Issued Official
1
Fee/ Removal Fee /subject Receipt
Presents the Official Checks the Official Receipt and issues Completion Form 2 minutes Registrar Staff N/A Official Receipt Released the
Receipt Completion Slip

Presents the Issues grades upon completion of the necessary requirements 15 minutes Concerned Faculty N/A Completion Issued Grade/s
3 completion form to and gives the Student’s Copy to the Student and the Original Form
the concerned faculty Copy to the Registrar’s Office
N/A Accepts accomplished Completion Form and post the grades in 5 minutes Registrar Staff N/A Accomplished Grade/s entered in
the Student’s Portal Completion the portal
Form
4

Note: It must be done within one (1) academic year / two (2) semesters

31
 I. Student Services and Alumni Affairs
I.1 - FILING A COMPLAINT AGAINST A STUDENT
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Anyone aggrieved or offended by student/s
What are the requirements: 1. Written Complaint
2. Evidences
Processing Period 9 working days

OUTPUT FROM
DURATION
STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
OF ACTIVITY
PROVIDER
Files written complaint to the Receives and assesses the complaint to determine the 3 working days Campus Student N/A Written Complaint Complaint
Office of the Student Services gravity of the offense/s and takes the appropriate action Services Coordinator assessed and
1 using the prescribed form put on record
After thorough assessment, decides whether to settle,
dismiss, or elevate to the CED
Signs Settlement / Agreement Accepts Settlement / Agreement Form 10 minutes Campus Student N/A Evidence/s Complaint acted
Form Services Coordinator upon
2
N/A Dismisses the complaint if there is no probable cause

N/A Elevates to the CED if there is probable cause

N/A Creates Student Disciplinary Tribunal (SDT) 1 day Campus Executive N/A Endorsement letter from Complaint acted
3 Director the Office of the Student upon
Services
Attends Investigation Conducts Formal Investigation and recommends the 5 working days Members of the SDT N/A Evidence/s Complaint acted
4
necessary sanction upon
Report of the SDT
Dr. Dexter R. Buted Complaint
5 Awaits the decision Imposes the necessary sanction 1 day N/A together with the
(University President) resolved
Evidences

32
I.2 - REQUEST FOR TEMPORARY EXEMPTION FROM WEARING THE SCHOOL UNIFORM
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students
What are the requirements: 1. Excuse Letter
2. ID Card
Processing Period 10 minutes

DURATION
PERSON OUTPUT FROM THE
STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY OF FEES DOCUMENT/S
IN-CHARGE SERVICE PROVIDER
ACTIVITY
Submits the excuse letter on Evaluates the request and takes appropriate action 5 minutes Campus Student N/A ID Card Decided Temporary
non-wearing of school uniform (if the request covers a maximum of 5 school days) Services Exemption Request
Coordinator
Evaluates the request and makes the necessary
1 recommendation to the CED
(if the request is more than 5 school days)

Secures the copy of request with Approves / disapproves the request 5 minutes Campus Executive N/A Request Letter with Decided Temporary
decision Director Recommendation Exemption Request

33
I.3 - PROCESSING OF APPLICATION TO AVAIL SCHOLARSHIP/GRANTS
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Scholars / Grantees
What are the requirements: 1. Application Form for Scholarship
2. Report of Rating
3. Registration Form
4. Assessment Slip
5. Certification signed by coordinator and Campus Executive Director (CED)
Processing Period 28 minutes

OUTPUT FROM
DURATION PERSON
STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY FEES DOCUMENT/S THE SERVICE
OF ACTIVITY IN-CHARGE
PROVIDER
Inquires and applies for scholarship Interviews the applicant 2 minutes Campus Student N/A Report of Rating Issued Application
1 Services Coordinator Form

Submits accomplished application form and Receives application 5 minutes Campus Student N/A Accomplished Application Form N/A
needed requirements for scholarship Services Coordinator (FM-AA-SCH-01)
Verifies entries and
Institutional Scholarship completeness of the application Report of Rating, Registration
2 form and the attached documents Form, Assessment Slip, and
• Student Leadership, Athletic and Cultural
Scholarship Certification signed by
coordinator and Campus
Executive Director (CED)
N/A Forwards the qualified applicants 20 minutes Accountant N/A N/A Approval or
3 to the Accounting office for disapproval of
funding application

Awaits the release of the grant Releases the grant 1 minute Cashier N/A N/A Grant released
4

34
 J. Expanded Tertiary Education Equivalency and Accreditation Program (ETEEAP)
J.1 – APPLICATION FOR A DEGREE THROUGH ETEEAP
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Filipino who has at least 5 years work experience / High School Graduate for BS, BS Graduate for MDM
What are the requirements: 1. Application Form 6. Certification of Publish Journals, Training Modules, Books, Workbooks, Lab Materials
2. 2x2 Picture 7. Certificate as Consultant, Resource Person, Guest Speaker, Trainer, Organizer and
3. Curriculum Vitae Coordinator
4. Official Transcript of Records 8. Certificate of Trainings, Seminar/Workshops attended, Membership in Organization,
*Form 137 for HS Graduates Recognition and Awards
5. Certificate of Employment 9. Eligibility Certificate (CSC, PRC, TESDA, etc.)
Processing Period: 1 hour and 19 minutes (depends upon the supplementary courses prescribed by the assessors and the degree applied for)

J.1.1 – INQUIRY ABOUT THE PROGRAM

Processing Period: 15 minutes

DURATION PERSON OUTPUT FROM THE SERVICE

STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY FEES DOCUMENT/S
OF ACTIVITY IN-CHARGE PROVIDER
Inquires about ETEEAP Answers, explains and orients the client 10 minutes Director, ETEEAP N/A N/A Enlightened and assessed if
1 about ETEEAP qualified or not qualified to apply

Asks for the ETEEAP Application Gives out and guides the applicant in filling 5 minutes Director, ETEEAP N/A N/A Application Form
form out of the form

35
J.1.2 - SUBMISSION OF APPLICATION FORM
Processing Period: 35 minutes

DURATION PERSON OUTPUT FROM THE SERVICE

STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY FEES DOCUMENT/S
OF ACTIVITY IN-CHARGE PROVIDER
Submits Application Form with Evaluates initially the application 5 minutes Director, ETEEAP N/A Application Official receipts of All payments
corresponding documents form and documents Form with made
Schedules the interview corresponding Scheduled Interview
documents

Answers questions of panel Interviews the applicant 30 minutes Panel of Assessors N/A Application Form Result of interview
of assessors during the
interview Assessment print
out

36
J.1.3 – ENROLMENT OF SUPPLEMENTARY COURSES
Processing Period: 29 minutes

DURATION PERSON OUTPUT FROM THE SERVICE

STEPS APPLICANT/CLIENT ACTIVITY SERVICE PROVIDER ACTIVITY FEES DOCUMENT/S
OF ACTIVITY IN-CHARGE PROVIDER
Proceeds to Dean’s office and Evaluates the prescribed 2 minutes Program Chair N/A N/A Supplementary courses
enrols required supplementary supplementary courses prescribed
1 courses
Presents requirements for
Evaluation
Secures Course Approval Form Gives out the Courses approval 1 minute Program Chair N/A Course Form Given Out
2 form Approval Form

Submits accomplished Course Evaluates the accuracy of entries 2 minutes Program Chair N/A Course Study load duly approved by
Approval Form in the form and approves the Approval Form the Program Chairman
3
supplementary courses to be
enrolled
Submits Course Approval Form for Encodes the subject and 20 minutes Dean’s Staff N/A Assessment of Registration Print-out
4 Encoding of Subjects and Schedule corresponding the Panel of
Schedule Assessors
Pays Supplementary Course Fees Receives the payment 1 minute Cashier BPA Php 500.00 Registration Official Receipts of payments
5 BS Php 500.00 Print-Out made
MA Php 1,000.00
Submits Credentials to Validates enrollment 3 minutes Records Clerk N/A Credentials Registration print out duly
6 Registrar Registration Print stamped with “Officially
Out enrolled”

37
 K. Center for English Language
K.1 - EDIT THESES AND DISSERTATIONS ON THE GENERAL RULES OF GRAMMAR; COHESION AND COHERENCE; AND PLAGIARIZED TEXTS
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students and Graduates
What are the requirements: ID Card, Official Receipt
Processing Period 16 minutes (for Regular Students) / 1 hour and 1 minute (for Irregular Students)

SERVICE OUTPUT FROM

APPLICANT/CLIENT DURATION OF
STEPS PROVIDER PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY ACTIVITY
ACTIVITY PROVIDER
Submits filled out required form Receives and checks 5 minutes CEL Coordinator N/A Filled out required Validated required
the accuracy of the form form
accomplished
1 Application Form and
advise the client to
pay at the Cashier

Pays Certification Fee Receives payment 1 minute Cashier Staff • Undergraduates Php 200.00 CEL Application Issued Official
• Graduates Php 500.00 Form Receipt
2 (CEL Form 1)

Presents OR and submits Checks the level of 10 minutes CEL Coordinator N/A Official Receipt Signed and
name for enrolment in the acceptability of the certified that the
3 University portal for the manuscript and CEL Certification manuscript has
issuance of the license to use affixes signature on passed the 80%
the Grammarly software the certification form level of
acceptability

38
 L. Statistics Center and Computing Sciences
L.1 - STATISTICAL CONSULTATION SERVICES
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: PSU Students (undergraduate and graduate) conducting thesis/dissertation, PSU Faculty members conducting research, and
non-PSU professionals who are willing to avail Center’s services
What are the requirements: Consultation Request Form, Copy (soft/hard) of approved research title / proposal
Processing Period Not later than 10 days

DURATION
APPLICANT/CLIENT PERSON OUTPUT FROM THE
STEPS SERVICE PROVIDER ACTIVITY OF FEES DOCUMENT/S
ACTIVITY IN-CHARGE SERVICE PROVIDER
ACTIVITY
Submits the Research Checks the research proposal 1 hour Assigned • PSU Undergraduates N/A Consultation Appropriate statistical
Proposal Prior to Defense using the following criteria: PSU • PSU Graduates Php 500.00 Request Form, research design and
1. Correctness of the statistical Accredited • Other Professionals Php 500.00 Copy (soft/hard) statistical tools to be
design; Statistician of approved utilized by the researcher
2. Validity and reliability of the research
instrument; title/proposal
1
3. Appropriateness of the
statistical tool related to the
objectives of study and the
type of research; and
4. Adequacy of the sample size.

Incorporates correction/s Signs the clearance which serves 1 hour Assigned N/A Copy (soft/hard) Valid and reliable research
and Submits the Research as a basis that the Center has PSU of approved instrument as based on
Proposal After the Defense given them permission to proceed Accredited research the objectives and
2 on gathering their data Statistician title/proposal acceptable sample size.

39
 Submits Research Data Encodes, checks, validates, and Depends PSU • PSU Undergraduates Php 300.00 All answered Properly encoded,
cleans data and it will be carried on the Accredited • PSU Graduates Php 1,000.00 questionnaires/ examined and cleaned
3
out in this stage amount of Encoders • Other Professionals Php 1,000.00 encoded data data to minimize selection
data (soft and hard and sampling bias errors
provided copy)
N/A Analyzes the data properly and 3 to 5 days Assigned Descriptive Analysis Encoded, Tabulated and analyzed
appropriately. Checks the (depends PSU • Undergraduates Php 300.00 examined and data with basic
conclusions, suggests the best on the type Accredited • Master’s Php 2,000.00 cleaned research interpretations of
ways to describe and display the of analysis Statistician • Doctorate Php 3,000.00 data, copy of estimates
data, and basic statistical and Basic Inferential Analysis approved
interpretation of the findings number of • Undergraduates Php 300.00 proposal (soft
4 clients and hard copy)
• Master’s Php 3,500.00
served) Php 4,500.00
• Doctorate
Higher Inferential Analysis
• Undergraduates Php 300.00
• Master’s Php 4,500.00
• Doctorate Php 5,000.00
Checks and releases the Covers checking of statistical 1 day Assigned • PSU Undergraduates Php 300.00 Encoded, Checked data analysis
output design, statistical tool utilized, (depends PSU • PSU Graduates Php 1,000.00 examined and
presentation of outputs, and basic on the Accredited • Other Professionals Php 1,000.00 cleaned research
interpretations. Checks statistical objectives Statistician data, copy of
output and approved
analysis proposal (soft
applied) and hard copy),
Tabulated and
5
analyzed data

40
 M. Information and Communication Technology Management Office
M.1 - ISSUANCE OF IDENTIFICATION CARD
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students, Faculty members and Non-teaching Staff
What are the requirements: Official Receipt
Processing Period 1 week & 15 minutes

DURATION
APPLICANT/CLIENT OUTPUT FROM THE SERVICE
STEPS SERVICE PROVIDER ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY PROVIDER
ACTIVITY
Presents the Official Receipt Receives and checks the Official 1 minute ICTMO Staff N/A N/A Issued ID Card Slip
Receipt
1

Submits the accomplished ID Encodes data from the slip 5 minutes ICTMO Staff N/A ID Card Slip Encoded data of the client
3 Card Slip

Inputs the client’s signature to Assist the client 2 minute ICTMO Staff N/A N/A Entered E-signature on the ID
4 the e-signature pad

Proceeds to the Pictorial Takes a formal shot from the client 5 minutes ICTMO Staff N/A N/A Edited ID layout
5 Section and finalizes image

N/A Sends the ID layout to the service 1 week ICTMO Staff N/A N/A ID Card is processed and
6 provider for RFID Printing finalized

Receives the printed ID Card Releases the printed ID card 1 minute ICTMO Staff N/A N/A Issued ID Card
7

41
M.2 - REQUEST FOR IDENTIFICATION CARD REPLACEMENT
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students, Faculty members and Non-teaching Staff
What are the requirements: Official Receipt, Affidavit of Loss
Processing Period 15 minutes

SERVICE PROVIDER DURATION OUTPUT FROM THE

STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY OF ACTIVITY SERVICE PROVIDER
Present requirements Receives and checks the 2 minutes Student Services Coordinator N/A Affidavit of Loss/ Issued ID
1 (for students only) requirements Letter of request/ Replacement Form
Dilapidated ID Card
Pays the ID Card Fee Receives payment 1 minute Cashier Staff Php 100.00 N/A Issued Official Receipt
2
3 Presents the Official Receipt and Receives OR and 1 minute ICTMO Staff N/A N/A Issued ID Card Slip
accomplished ID Replacement accomplished ID
Form Replacement Form
Submits the accomplished ID Encodes data from the slip 5 minutes ICTMO Staff N/A ID Card Slip Encoded data of the
4 Card Slip client
Inputs the client’s signature to Assist the client 2 minute ICTMO Staff N/A N/A Entered E-signature
5
the e-signature pad on the ID
Proceeds to the Pictorial Section Takes a formal shot from the 5 minutes ICTMO Staff N/A N/A Edited ID layout
6 client and finalizes image
N/A Sends the ID layout to the 1 week ICTMO Staff N/A N/A ID Card is processed
7 service provider for RFID and finalized
Printing
8 Receives the printed ID Card Releases the printed ID card 1 minute ICTMO Staff N/A N/A Issued ID Card

42
M.3 - MAINTENANCE OF IT HARDWARE PERIPHERALS AND SOFTWARE INSTALLATION
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: PSU Employees with (Memorandum Receipt) M.R. / IT Devices for Repair
What are the requirements: MIS Transaction Form
Processing Period 1 hour and 12 minutes
OUTPUT FROM
SERVICE PROVIDER DURATION
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY OF ACTIVITY
PROVIDER
Submits accomplished MIS Receives and checks the 2 minutes ICTMO Staff N/A MIS Transaction Form Duly accomplished
Transaction Form accomplished form MIS request Form

Brings Hardware/Peripheral Checks, troubleshoots and 1 Hour Head, Network Maintenance & Technical N/A N/A Repaired device/s or
device/s repairs the peripheral Unit / ICTMO Coordinator Reported for
device/s replacement /
2 condemnation

Waits for the release of the Releases working device/s 10 minutes Head, Network Maintenance & Technical N/A N/A Released repaired
device/s Unit / ICTMO Coordinator or irreparable
3 device/s

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M.4 - MANAGEMENT OF INTERNET AND NETWORK SERVICES
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: PSU Employees with (Memorandum Receipt) M.R.d Internet/Network Devices for Repair
What are the requirements: MIS Transaction Form
Processing Period 1 hour and 12 minutes
OUTPUT FROM
SERVICE PROVIDER DURATION
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY OF ACTIVITY
PROVIDER
Submits accomplished MIS Receives and checks the 2 minutes ICTMO Staff N/A MIS Transaction Form Duly accomplished
Transaction Form accomplished form MIS request Form

N/A Checks, troubleshoots and 1 Hour Head, Network Maintenance & Technical N/A N/A Checked internet
repairs the Network device/s Unit / ICTMO Coordinator connection/ Network
device/s
2

N/A Repairs the network device/s 10 minutes Head, Network Maintenance & Technical N/A N/A Repaired internet
Unit / ICTMO Coordinator connection / network
3 device/s or Reported
for replacement /
condemnation

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M.5 - MANAGEMENT OF QUICK CAMPUS++ SYSTEM
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Students, Faculty members and Non-teaching Staff
What are the requirements: Official Receipt
Processing Period 8 minutes
OUTPUT FROM
SERVICE PROVIDER DURATION
STEPS APPLICANT/CLIENT ACTIVITY PERSON IN-CHARGE FEES DOCUMENT/S THE SERVICE
ACTIVITY OF ACTIVITY
PROVIDER
Registers in the Daily Attendance Assist the client 2 minutes ICTMO Staff N/A N/A Assisted client
Logbook
1

Enrollment/Registration Receives and checks OR 3 minutes ICTMO Staff N/A Official Receipt Printed Student
Certificate of
Presents OR Online Entry / Update Registration
Student Record/s

Order of Payments/Student Receives and checks OR 3 minutes ICTMO Staff N/A Official Receipt Duly Signed Student
2 Ledger Accounts Clearance
Checks status of Student’s
Presents OR accounts / balances

45
 N. Records Management Office
N.1 - RELEASING OF COMMUNICATIONS
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Campus Liaison Officer / Focal Person
What are the requirements: Authorization Letter
Processing Period 11 minutes (for ordinary and routinary transactions)
3 days (for uncommon / non routinary transactions)
DURATION
APPLICANT/CLIENT OUTPUT FROM THE SERVICE
STEPS SERVICE PROVIDER ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY PROVIDER
ACTIVITY
Presents the authorization Checks the letter and allows the 3 minutes Records Management Staff None Authorization Checked purpose and referred
letter as focal person of the client to claim the documents Letter the authorization letter to the
1 campus Records Officer / RMO Director

Checks the documents Lets the client sign the log book 5 minutes Records Management Staff None N/A Prepared and released the
2 carefully and signs the once the documents are complete document/s to the client
logbook
Receives the document/s Releases the document/s 3 minutes Records Management Staff None None Issued Certificate of Appearance
3

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N.2 – ISSUANCE OF CERTIFICATION / AUTHENTICATION OF DOCUMENTS
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Active / Inactive Employees
What are the requirements: Duly Accomplished Document Request Form
Original copy of the document / file
Processing Period 7 minutes

DURATION
APPLICANT/CLIENT OUTPUT FROM THE SERVICE
STEPS SERVICE PROVIDER ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY PROVIDER
ACTIVITY
Submits filled-out Document Receives the DRF 1 minute Records Management Staff None Document Checked the filled-out DRF
Request Form (DRF) Request Form
1

Presents the Original Identifies if the document 2 minutes Records Management Staff None Original Copy Verified the original document
Document to the staff. If none, presented for authentication / of the and referred it to the RMO
2
the client will request for a certification is original document Director / Records Management
photocopy to be authenticated Officer
If the document is provided, Stamps the document for 3 minutes Records Management Officer None None Stamped copies of the
the client will also provide authenticity document signed by the RMO
3
photocopies for authentication Director or the Records
Management Officer
Receives the Authenticated Releases the Authenticated copies 3 minutes Records Management Staff None None Released Authenticated Copies
4 Copies of the document

47
N.3 – ISSUANCE OF REQUESTED DOCUMENTS
Schedule of Availability: Monday to Friday, 8:00 AM – 5:00 PM
Who may avail of the service: Active / Inactive Employees
What are the requirements: Request Letter
Document Request Form
Processing Period 6 minutes

DURATION
APPLICANT/CLIENT OUTPUT FROM THE SERVICE
STEPS SERVICE PROVIDER ACTIVITY OF PERSON IN-CHARGE FEES DOCUMENT/S
ACTIVITY PROVIDER
ACTIVITY
Presents the request letter Receives and submits the request 1 minute Records Management Staff None Request Letter Verified and approved by the
letter to the Records Management Records Management Officer /
1 Officer / RMO Director for approval RMO Director

Submits accomplished Gives the DRF to the Records 2 minutes Records Management Staff None None Processed the requested
2 Document Request Form Officer / RMO Director for approval Document
(DRF)
Checks and receives the Releases a photocopy of the 3 minutes Records Management Staff None None Released a copy of the
3 requested document requested document requested document

48
COMPLAINTS PROCEDURE
PSU believes that by listening to and acting upon your complaints we
can improve the service provided to you. This Complaints Procedure is
designed to address any specific concerns our customers have that
relate to the quality of customer service provided by PSU. This might
include:
• unsatisfactory service;
• delays in receiving information/responses within accepted
timeframes;
• difficulty in contacting the correct office, campus or person;
• incorrect information or guidance issued by a concerned Office, or
• attitude and conduct of staff.
To resolve any complaint quickly, you are initially advised to bring any
matter of concern to the attention of the Head of the staff with whom you
have been dealing. You can complain by phone, in person, in writing or
via e-mail.

However, if you still feel dissatisfied after this approach, please follow the
steps detailed below.
Step 1: Fill-out PSU Customer Complaints Form with your information
and contact details along with your complaint. It would be very helpful if
you could provide a clear and concise summary of the issue.
Step 2: Submit the accomplished PSU Customer Complaints Form to
the Public Assistance Officer.
Step 3: Claim your Tracking Slip to the Public Assistance Officer.
PSU will acknowledge receipt of your complaints and will be referring to
the concerned Head of the Office for immediate and necessary action.
Depending on the nature of complaint, we will carry out a thorough
investigation and provide you with a full explanation of the decision and
the factors we have considered in reaching the decision. This will be
treated and provided confidentially.

49
LIST OF CAMPUSES:

CAMPUS ADDRESS CONTACT EMAIL

Bolaney, Alaminos City,
Alaminos City Campus alaminoscampus@psu.edu.ph
Pangasinan
Domanpot, Asingan,
Asingan Campus asingancampus@psu.edu.ph
Pangasinan
Quezon Boulevard,
Bayambang Campus bayambangcampus@psu.edu.ph
Bayambang, Pangasinan
San Isidro Norte, Binmaley,
Binmaley Campus binmaleycampus@psu.edu.ph
Pangasinan
Bamban, Infanta,
Infanta Campus infantacampus@psu.edu.ph
Pangasinan
Alvear St., Poblacion,
Lingayen Campus lingayencampus@psu.edu.ph
Lingayen, Pangasinan
Alvear St., Poblacion,
Main Office hrmdo@psu.edu.ph
Lingayen, Pangasinan
San Carlos City
Roxas Boulevard, SCCP sancarloscampus@psu.edu.ph
Campus
Sta. Maria Campus stamariacampus@psu.edu.ph
San Vicente, Urdaneta,
Urdaneta City Campus urdanetacampus@psu.edu.ph
Pangasinan

Contact Information of ARTA, PCC, and CCB

Anti-Red Tape Authority (ARTA) complaints@arta.gov.ph

8-478-5093
Presidential Complaint Center (PCC) pcc@malacanang.gov.ph
8888

Contact Center ng Bayan (CCB) email@contactcenterngbayan.gov.ph

0908-881-6565

50
51