English for

S o c ia liz in g

E X P R E S S S E R I E S

Sylee Go re & David Go rd o n Sm it h

OXFORD
U N IV E R SIT Y PR ESS
OXPORD
U N IVE R SITY PR ESS

G r e a t C la r e n d o n S t r e e t , O x fo r d 0 x 2 6 d p

O x fo r d U n i v e r s i t y P r e s s is a d e p a r t m e n t o f t h e U n i v e r s i t y o f O x fo r d .
I t f u r t h e r s t h e U n i v e r s i t y ’s o b j e c t i v e o f e x c e l l e n c e i n r e s e a r c h , s c h o la r s h i p ,
a n d e d u c a t io n b y p u b li s h i n g w o r ld w id e in

O x fo r d N e w Yo r k

A u c k la n d Cap e Tow n D a r e s S a la a m H o n g Ko n g Ka ra ch i
K u a la L u m p u r M a d r id M e lb o u r n e M e x ic o C it y N a ir o b i
N e w D e lh i S h a n g h a i T a ip e i T o r o n t o

W i t h o ffic e s in

A r g e n t in a A u s t r ia B r a zil C h ile C z e c h R e p u b lic F ra n ce G reece

G u a t e m a la H u n g a r y I t a ly J a p a n P o la n d P o r t u g a l S in g a p o r e
Sou th Korea S w it z e r la n d T h a ila n d T u r k e y U k r a in e V ie t n a m

o x f o r d and o x f o r d E n g l i s h a r e r e g is t e r e d t r a d e m a r k s o f
O x fo r d U n iv e r s it y P r e s s in t h e U K a n d in c e r t a in o t h e r c o u n t r ie s

© O x fo r d U n iv e r s it y P r e s s 2 0 0 7

A d a p t e d f r o m En glish f o r Sm all Talk & Socializin g

b y S y le e G o r e a n d D a v id G o r d o n S m it h
© C o m e ls e n V e r la g G m b H & C o . O H G , B e r lin 2 0 0 6

T h e m o r a l r ig h t s o f t h e a u t h o r h a v e b e e n a s s e r t e d

D a t a b a s e r ig h t O x fo r d U n iv e r s it y P r e s s (m a k e r )

F ir s t p u b lis h e d 2 0 0 7
2 0 11 2 0 10 200 9 20 0 8
10 9 8 7 6 5 4 3 2

N o u n a u th o rize d p h o to c o p yin g
A ll r ig h t s r e s e r v e d . N o p a r t o f t h is p u b lic a t io n m a y b e r e p r o d u c e d ,
s t o r e d in a r e t r ie v a l s y s t e m , o r t r a n s m it t e d , in a n y fo r m o r b y a n y
m e a n s , w it h o u t t h e p r io r p e r m is s io n in w r it in g o f O x fo r d U n iv e r s it y
P r e s s , o r a s e x p r e s s ly p e r m it t e d b y la w , o r u n d e r t e r m s a g r e e d w it h t h e
a p p r o p r ia t e r e p r o g r a p h ic s r ig h t s o r g a n iz a t io n . E n q u ir ie s c o n c e r n in g
r e p r o d u c t io n o u t s id e t h e s c o p e o f t h e a b o v e s h o u ld b e s e n t t o t h e
E LT R ig h t s D e p a r t m e n t , O x fo r d U n i v e r s i t y P r e s s , a t t h e a d d r e s s a b o v e

Yo u m u s t n o t c ir c u la t e t h is b o o k in a n y o t h e r b in d in g o r c o v e r
a n d y o u m u s t im p o s e t h is s a m e c o n d it io n o n a n y a c q u ir e r

A n y w e b s it e s r e fe r r e d t o in t h is p u b lic a t io n a r e in t h e p u b lic d o m a in
a n d t h e i r a d d r e s s e s a r e p r o v id e d b y O x fo r d U n iv e r s it y P r e s s fo r
i n fo r m a t i o n o n ly . O x fo r d U n i v e r s i t y P r e s s d is c la im s a n y r e s p o n s i b i li t y
fo r t h e c o n t e n t

isb n : 978 0194579407

P r in t e d in C h in a

ACKNOWLEDGEMENTS

Prep ared f o r OUP by Starfish Design Editorial an d Project M an agem en t Ltd

Cartoons by: P h i l i p B u r r o w s a n d S t e p h e n M a y
Photo cr ed its: i s t o c k p h o t o l i b r a r y a n d i n m a g i n e
Cov er im ag es courtesy of. G e t t y I m a g e s ( m a i n i m a g e / R o m i l l y L o c k y e r /
I m a g e B a n k ) a n d P u n c h s t o c k ( b o t t o m le ft / D ig it a l V is io n ; t o p le ft /
P h o t o d is c )

M-ROM
M u lt i RO M

is acco m p anied by a M ult iROM w hich

E n g l i sh f o r S o c i a l i z i n g
has a num b er o f f eat ures.

I n t e r a ct iv e e x e r c i se s to p ract ise usef ul p h rases, vocabulary,

and com m unicat ion t hrough yo ur comput er.

L i st e n i n g e x t r a c t s. These are in enhanced audio f ormat t hat

can be played on a co nvent io nal CD-p layer or t hrough t he
audio p layer on yo ur comput er.

If you have any p rob lem s, p lease check t he t echnical sup po rt

sect ion o f t he readm e f ile on t he M ult iROM .
 Co n t e n t s

PA GE T IT LE T O P ICS LA N G U A G E T IP S A N D ST R A T EG IES

M a k in g co n t a ct M a k in g a r r a n g e m e n t s v ia e m a il A t t it u d e s t o t im e in d if f er en t
M e e t in g v is it o r s o n a r r iv a l cu lt u r e s
T a lk in g a b o u t t h e w e a t h e r Talk in g ab o u t p lan s
T a lk in g a b o u t p la n s

W e lco m in g W e lc o m in g v is it o r s t o y o u r c o m p a n y U sin g f ir st n am es
v isit o r s T a lk in g a b o u t t h e o f f ic e s a n d t h e A sk in g f o r clar if icat io n
co m p a n y

O f f e r in g a v isit o r r e f r e sh m e n t s

G i v i n g d ir e c t i o n s in a b u i l d i n g

I n t r o d u c in g a v isit o r

23 G e t t in g M a k in g s m a ll t a l k b e f o r e a m e e t in g Talk in g ab o u t m u t u al
a cq u a in t e d T a l k i n g a b o u t f r e e -t i m e a c t i v i t i e s acq u ain t an ce s
T a lk in g a b o u t p e r so n a l p o sse ssio n s M o v in g f ro m sm all t alk t o
T a lk in g a b o u t t r a v e l a n d p la c e s y o u b u sin e ss
h a v e v isit e d Keep in g a co n v e r sat io n g o in g
F o l l o w in g u p a v i s i t w it h a n e m a il

31 En t e r t a in in g S h o w in g a v isit o r a r o u n d y o u r t o w n u se d t o
a v isit o r T a lk in g a b o u t t h e p la ce w h e r e yo u U sin g t o u r ist in f o r m at io n
liv e Talk in g ab o u t o r ig in s
R e c o m m e n d in g t h in g s t o d o a n d D e alin g w it h in v it at io n s
p la c e s t o se e

G i v i n g d i r e c t i o n s in a t o w n o r c i t y

40 Ea t in g o u t M a k i n g s m a l l t a l k in a r e s t a u r a n t Ex p lain in g a m en u
D e c id in g w h a t t o o r d e r Keep in g a co n v e r sat io n g o in g
T a lk in g a b o u t f a m ily a n d Bu t se r i o u sl y ... - t h e ro le o f
r e la t io n sh ip s h u m o u r in d if f er en t cu lt u r e s
T a lk in g a b o u t e d u ca t io n At t h e en d o f a m eal
T h a n k in g so m e b o d y f o r a m e a l

49 N e t w o r k in g S t a r t i n g a c o n v e r s a t i o n w it h a Saf e sm a ll-t a lk t o p ics

a t a t r a d e f a ir st r a n g e r En d in g a co n v e r sat io n p o lit e ly
T a lk in g a b o u t y o u r c o m p a n y Sm a ll t alk at a t r ad e f air
T a lk in g a b o u t p r o d u ct s a t t h e st a n d

T r y in g o u t n e w s m a l l -t a l k t o p ic s

F o llo w in g u p a n e w c o n t a c t v ia e m a il

PAGE A P P EN D IX

58 T e st y o u r se lf !

60 P a r t n e r F ile s Partn er A

62 P a r t n e r F ile s Partn er B

64 A n sw e r k e y

68 T r a n sc r ip t s

74 U se f u l p h r a se s a n d v o c a b u la r y

79 V o c a b u la r y b a n k s
 About the book

E n g lish fo r S o c ia liz in g is f or p eo p le w ho w ant t o be ab le t o b u ild go od r e lat io n sh ip s w it h

in t er n at io n al clien t s an d co lleag u es. W h et h er yo u are at a b u sin e ss d in n er , an ex h ib it io n st an d ,
sh o w in g a v isit o r ar o u n d yo u r co m p an y, or at t en d in g an even t af t er w o rk - yo u need t o be ab le m ake
co n ver sat io n in an ap p r o p r iat e and co n f id en t w ay in o rd er t o e st ab lish and m ain t ain su ccessf u l
b u sin e ss r e lat io n sh ip s. E n g lish fo r So c ia liz in g p r esen t s all t h e e sse n t ial ex p r essio n s and
co n ver sat io n t ech n iq u es t h at w ill en ab le yo u t o so cialize and m ake b u sin e ss co n t act s in En g lish .

Th e six u n it s o f E n g lish fo r S o c ia liz in g p r esen t r ealist ic r e lat io n sh ip -b u ild in g sit u at io n s. Th er e are

n u m er o u s in t er est in g , v ar ied , and w ell-st r u ct u r ed ex er cises and act iv it ies t h at allo w yo u t o p r act ise
co n v er sat io n al t ech n iq u es and st r at eg ies. The P a rt n e r File s at t h e b ack o f t he b o o k p ro vide r o le-p lay
ex er cises w h ich p r act ise t he lan g u ag e yo u have learn t in t he un it . E n g lish fo r So c ia liz in g also
ad d r e sse s in t er cu lt u r al issu e s and so f t sk ills.

Every un it b eg in s w it h a St a r t e r t o in t r o d uce t he t o p ic. Th ese sp e ak in g act iv it ies are d esig n ed t o r aise

aw ar en ess o f t he p o t en t ial d if f icu lt ies t h at yo u m ay f ace w hen yo u w an t t o e st ab lish a good b u sin e ss
r elat io n sh ip , ex ch an g e p le asan t r ie s, o r sim p ly ch at w it h e ase. Th e u n it s end w it h O utput, w h ich
co n sist s o f r ead in g t ext s t o ext end t h e unit t o p ic or of f er f u r t h er u sef u l t ip s, and also p r o vid es
o p p o r t u n it ies f or d iscu ssio n . W h en yo u have f in ish ed all t he u n it s, yo u can T e st y o u r s e l f ! w it h a f un
cr o ssw o r d at t h e b ack o f t h e b o o k.

Th e M u lt iR O M co n t ain s all t he List e n in g e x t r a ct s f rom t he b o o k. Th ese can be p layed t hr o ug h t he

au d io p layer on yo u r co m p u t er, or t h r o ug h a co n ven t io n al CD-p layer . In o r d er t o give yo u r self ext ra
list en in g p r act ice, list en t o it in yo u r car or d o w n lo ad it t o yo u r M P3-p layer and list en w hen yo u are
o ut and ab o u t . The In t e r a ct iv e e x e r c ise s let yo u review by d o in g ex er cises t h at co ver t he e sse n t ial
lan g u ag e f rom t he b o o k on yo u co m p u t er, t h is w ill be p ar t icu lar ly v alu ab le if yo u are u sin g t he b o o k
f or self -st u d y.

At t he b ack o f E n g lish fo r S o c ia liz in g t here is an A n sw e r k e y so t h at yo u can ch eck yo u r an sw er s

in d ep en d en t ly. Th er e is also an A - Z w o rd list , t he T r a n scr ip t s o f t he list en in g ext r act s, and a U se f u l

p h r a se s a n d v o ca b u la r y list t h at yo u can ref er t o w hen p r ep ar in g t o sp e ak t o cu st o m er s and

co lleag u e s. You w ill also f in d V o ca b u la r y b a n k s in t h is sect io n t h at yo u can use t o m ake sm all t alk on
a v ar iet y o f t o p ics.
M a k in g c o n t a c t

F i r st l o o k a t so m e o f t h e a c t i v i t i e s i n v o l v e d in s o c i a l i z i n g . Ca n y o u a d d a n y t h i n g ?

m ak in g sm all t alk at a m eet in g

sh o w in g a v isit o r
d u r in g a cof f ee b r eak ( §§
ar o u n d yo u r t ow n or cit y
;' :S.

t ak in g a v isit o r o ut
t o lunch or d in n er

g reet in g a v isit o r
#

N o w w o r k w it h a p a r t n e r t o a s k a n d a n sw e r t h e f o l l o w i n g q u e st i o n s.

1 W h en and w her e do yo u need t o so cialize in En g lish ?

2 W ho do yo u sp e ak t o ? Are t h ey nat ive or n o n -n at iv e En g lish sp e ak e r s? W ho do yo u f ind e asier
t o u n d er st an d ?
3 W h at t o p ics do yo u t alk ab o u t ? W h at t o p ics are ‘t ab o o ’ in yo u r cu lt u r e?
4 W h at do yo u f in d d if f icu lt ab o u t so cializin g in En g lish ? W h at do yo u en jo y?
5 How do yo u b r eak t he ice?
6 | U N IT 1 M a k in g co n t a ct

1 E m a i l s a r e o f t e n u se d t o m a k e a r r a n g e m e n t s f o r co m p a n y v i s i t s . Lo o k a t t h e t h r e e e m a i l s b e lo w .

W h i ch e m a i l i s t h e m o st f o r m a l ? H o w ca n y o u t e l l ?

D e le t e Re p ly R e p ly A ll Fo r w a r d P r in t

To : t sy m s@ c a r r i n g t o n . c o . u k
Fr o m : k a s i a . j a n i a k @ b t o _ sy s t e m s. p l
Su b j e c t : R e : V i si t t o W a r sa w

Dear Mr Syms
To : a n n a c o l e @ d f . c o m Fr o m : p a u l .h a r t @ n e x o n . c o m

Thank you for your email regarding your fort hcoming visit t o Warsaw . ; Su b j e c t : R e : M e e t in g 2 3 A p r il

I w ould be delight ed t o pick you up at t he airport and t ake you to

Hi A n n a,
your hot el. If you could please send me your f light det ails, t hat w ould
be very useful. Th an k s f o r yo u r e m ail.

I look forw ard t o seeing you on Tuesday. Th e b e st w ay t o g et t o o u r o f f ice s f ro m

t h e st at io n is t o t ak e a t ax i. Th e r e ’s a
Kind
t ax i r an k o u t sid e t h e m ain e n t r an ce - you
Kasia Janiak
c a n ’t m iss it !
B T O Sy s t e m s

u l.T a r g o w a 6 Lo o k in g f o rw ard t o se e in g yo u on
0 3 - 7 0 0 W a r sza w a Tu esd ay!
Ph o n e :+ 4 8 22 6 9 05 45

All t h e b e st ,
Paul
C To : a l i so n . t a y l o r @ w o r k f o r c e . c o m Fr o m : r . p a v a n @ r k i . c o .i n

Su b j e c t : R e : Fl i g h t d e t a i l s

Dear Alison

Thank you for sending me your flight det ails. I will be

there at the airport to meet you.

Looking forward to meeting you at last!

Best w ishes
Raj

A U D IO

0
2-4
2 Y o u w i l l h e a r t h r e e c o n v e r sa t i o n s a b o u t p e o p l e m e e t i n g v i s i t o r s. F i r s t m a t ch t h e c o n v e r sa t i o n s

t o t h e e m a ils a b o ve .

Co n ver sat io n Em ail

3
 U N IT 1 M a k in g co n t a ct | 7

A U D IO

N o w l i st e n a g a i n a n d co m p l e t e t h e ch a r t .
2-It

C o n v e r sa t io n l C o n v e r sa t io n 2 C o n v e r sa t io n 3

i H av e t h e sp e a k e r s
m et b e f o r e ?

2 Is t h e co n v e r sat io n
f o r m al o r in f o r m a l?

3 W h er e ar e t h e y
m e e t in g ?

4 W h at p r o b le m s d id
t h e v isit o r s h av e
d u r in g t h e jo u r n e y ?

5 W h at ar e t h e y d o in g
n ex t ?

3 Co m p l e t e t h e se n t e n c e s f r o m t h e d i a l o g u e s. Li s t e n a g a i n i f n e c e ss a r y .

1 Yo u ___________ be Raj.

2 It ’s gr eat t o _ m eet yo u ir ._______ af t er all o ur p ho ne calls and e m ails.

3 I _______ _ _ _ yo u h av en ’t b e e n ____________ lo ng.

4 It ’s a __________ t o m eet yo u .

5 How w as y o u r ___________ ?

6 Hi, Pau l, go o d t o ___________ y o u ____________ .

7 So r r y t o keep y o u ____________ .

8 Can I _________ yo u w it h vo u r - ?

9 W o uld yo u _ _ ______ t ak in g t h is?

W h i ch s e n t e n c e s a b o v e a r e u se d t o :

a w elco m e or greet t he v isit o r ? __

b t alk ab o u t t h e jo u r n e y? - ________

c o f f er (or ask for) h elp w it h so m et h in g ! *

d ap o lo g ize f o r a d e lay ? -■ ?_______

8 | U N IT 1 M a k in g co n t act

A T T IT U D ES TO TIM E

N o t e h o w b o t h A liso n an d A n n a ap o lo g iz e f o r b e in g lat e . Dif f e r en t c u lt u r e s h av e

d if f er e n t at t it u d e s t o t im e , m e a n in g t h at w h at co u n t s as ‘ lat e ’ v a r ie s f ro m co u n t r y t o
co u n t r y. In Br it ain an d t h e U S yo u can u su a lly ar r iv e u p t o 15 m in u t e s af t er t h e ag r e e d
t im e w it h o u t b e in g ‘ lat e ’ . In o t h er c o u n t r ie s, su ch a s Po r t u g al, u p t o 4 0 m in u t e s af t er
t h e ag r e e d t im e is o f t en acce p t ab le .
W h at is t h e at t it u d e in y o u r c o u n t r y ? W h at is co n sid e r e d ‘ lat e ’ f o r a b u sin e ss m e e t in g
o r a d in n e r a p p o in t m e n t ?

l\ M a t ch t h e q u e s t i o n s w i t h t h e a n sw e r s. So m e q u e s t i o n s h a v e m o r e t h a n o n e a n sw e r .

1 Can I h elp yo u w it h yo u r b ag s? 5 How w as t he d r iv e?

2 W o uld yo u m ind t ak in g t h is? 6 Is t here a t o ilet ar o un d h er e?
3 How w as yo u r f lig h t ? 7 Is t here a caf e w h ere w e co uld sit do w n ?
< /O

4 How w as yo u r jo u r n e y ? 8 W h ere are w e g o in g f rom h er e? /

<39
Fin e , t h an k s. N o t so g o o d . Th e t r af f ic
t h o u g h t w e co u ld go t o
t h e h o t e l f ir st . w as h o r r ib le.
&
Lo ng !

S
(1 ) Th e r e ’s o n e ju st
Th at w o u ld b e g r eat , t h is w ay.
Su r e , no p r o b lem . t h an k s.

J
Ye s, t h e r e ’s a n ice o n e

ju st o v e r t h er e.

( K>
U n e v e n t f u l,
Q
W e sh o u ld p r o b ab ly
t h an k s. OK, b u t t h er e w as
go st r aig h t t o t h e o f f ice,
if t h at ’s OK. so m e t u r b u le n ce .

TOILET OR RESTROOM ?

’ B r it ish ) p e o p le t a lk ab o u t t h e To il et o r lo o , w h ich is m o r e in f o r m al. l/l/C[ .d A b lju : ' si:] is

n o w o ld -f a sh io n e d .
U sin g t h e w o r d f o /Ve r t s n o t p o lit e in A m e r ican En g lish , h o w ev er ! W h en t a lk in g t o
A m e r ic a n s, sa y r est r o o m o r b at h r o o m .
 U N IT 1 M a k in g co n t a ct | 9

5 W o r k w i t h a p a r t n e r . U se t h e p r o f i l e s in t h e P a r t n e r F i l e s t o p r a c t i s e m e e t i n g v i s i t o r s. T r y t o u se

p h r a s e s f r o m t h e La n g u a g e B o x b e lo w . l wi im n i m i ! ^ Partner a Fiie i,P. 6o

HniiBHBiM M BhlBHHBr Partner B File 1, p. 62

M EET IN G V ISIT O R S ON A R R IV A L

G r e e t in g s O f f e r in g a n d a s k in g f o r h e lp

N ic e /Go o d /Gr e a t t o se e yo u ag a in . Can I h e lp yo u w it h y o u r b a g s?

( w h en y o u k n o w sb alr ead y) Let m e g e t /t a k e t h at f o r yo u .
N ic e /Go o d /Gr e a t t o m ee t yo u (at last ) . W o u ld yo u m in d t a k in g t h is?
( w h en yo u ar e m eet in g sb f o r t h e f i r st t im e)
T h e n e x t st e p

A p o lo g iz in g f o r a d e la y I’d ju st lik e t o w ash m y h an d s.

I h o p e yo u h av e n ’ t b een w ait in g lo n g . Is t h e r e a t o ile t ( B r E) /r e st r o o m (Am E) ar o u n d h e r e ?
So r r y t o k e e p yo u w ait in g . Is t h e r e a caf e w h e r e w e co u ld sit d o w n /g e t
so m e t h in g t o d r in k ?
A s k in g a b o u t t h e jo u r n e y
W h e r e ar e w e g o in g n o w ?
Ho w w as t h e /y o u r f lig h t /jo u r n e y ?
Ho w w as t h e d r iv e ? (Am E) ( i f sb co m e s b y car )

Tr y t o av o id t h e se co m m o n m ist a k e s:
N ice t-o m ee t yo u a g a in. N ice t o se e yo u ag ain .
Ho w w as y o u r f ly ? Ho w w as y o u r f lig h t ?

H a-ke-y et i-Te - y e u f -h e t e k - I’ l l t ak e yo u t o y o u r h o t el.

K a s i a Ja n i a k i s a c c o m p a n y i n g M r S y m s f r o m t h e a i r p o r t t o h i s h o t e l . Lo o k a t t h e d i a l o g u e b e l o w

a n d t r y t o co m p l e t e t h e g a p s. W h a t i s t h e t o p i c o f t h e i r c o n v e r sa t i o n ?

M r Sy m s I can ’t b elieve it ’s so s 1 her e. It m ak es a nice ch an g e f rom En g lan d !

K a sia How w as t he vu ______________________ 2 w hen yo u lef t ?

. * si
M r Sy m s It w as _r____________ 3, as u su al! Th is su m m er h as b een J_ K

K a sia W ell, w e’ve b een ver y I __________ 5 her e. Th e last co u p le o f w eek s have b een very

w a ■ 'm ____________ 6 .

M r Sy m s Do yo u n o r m ally get go od su m m er s h er e?

K a sia It d ep en d s. U su ally w e get at least a f ew h____________ 7 d ays, b ut so m et im es it r ain s a lot .

M r Sy m s I im ag in e t h e w in t er s here m u st be p ret t y cr_______________ 8.

K a sia Oh yes. So m et im es it g o es d o ^___________ 9 t o m in u s 15.

M r Sy m s W ell, at least it never get s t h at co ld in En g lan d . Th e w in t er t h ere is u su ally ju st gr ey and

wr______________ 10. It can be q uit e d ep r essin g !

K a sia Ugh! W ell, I’m g lad t he w eat h er is nice f or yo u r v isit here ...

0
A U D IO

Li s t e n t o t h e c o n v e r sa t i o n a n d c h e c k y o u r a n sw e r s.
5
10 | U N IT 1 M a k in g co n t a ct

7 T h e w e a t h e r i s o n e o f t h e m o st p o p u l a r s m a l l - t a l k t o p i c s. I t i s a t o p i c e v e r y b o d y ca n t a l k a b o u t .

P u t t h e w o r d s b e lo w i n t o t h e r i g h t c a t e g o r i e s.

c l o t t y • ee\ 4 • d am p • d r izzlin g • f r eezin g • gr ey • h azy • h u m id •

m ild • o ver cast • p o u r in g • r ain y • r o ast in g • su n n y • w arm

w o r d s d e sc r ib in g t e m p e r a t u r e w o r d s d e sc r ib in g t h e sk y w o r d s t o d o w it h w a t e r

cold cloudy damp

N o w u se w o r d s f r o m t h e t a b l e t o co m p l e t e t h e se se n t e n c e s.

It ’s ________________________ t o day.

It w a s_______________________ yest er d ay m o r n in g.

It w a s_______________________ yest er d ay even in g .

Th e w eat h er d u r in g m y last b u sin e ss t r ip (or h o lid ay) w a s__________________________________ .

A U D IO

© 8 M r S y m s a n d M s Ja n i a k a r e t a l k i n g a b o u t t h e i r p l a n s. Li s t e n a n d co m p l e t e M s Ja n i a k ’ s d i a r y .
 U N IT 1 M a k in g co n t a ct | 11

A U D IO

© 6
9* Li s t e n a g a i n a n d co m p l e t e t h e se n t e n c e s f r o m t h e d i a l o g u e .

1 It ’s now . We’ ll be ■ in f ive m in ut es.

2 I t h o u g h t yo u m igh t lik e t o 5 yo u r ho t el f ir st a n d ____________

yo u r t h in g s.

3 Th en w e ___________________ a sp o t o f lu n ch . Th er e’s a nice It alian p la c e ______________

yo u r ho t el.

4 Af t er t h at w e t o t he o f f ice.

5 We _ . - • / -____ ■ ^ -__ •_ •___ w it h t he sale s t eam at t w o , as yo u know .

6 At f o u r w e — ■ ■ ~ -_______ t he
p r o d uct io n p lant .

7 Th at _ _ ________________________ an hour.

8 Th en p er h ap s yo u - ■ a t axi

b ack t o yo u r ho t el a n d _____________________ f or
a bit .

9 I -___________________ -________ ag ain at

ab o u t seven f o r dinner.

10 It __________________r eally go o d.

W e" ______________ t o t h is f an t ast ic

French r est au r an t .

T A LK I N G A BO U T P LA N S

Th e r e ar e m an y w ay s t o t alk ab o u t f u t u r e p la n s in En g lish , an d o f t en yo u can sa y t h e sam e t h in g in d if f er e n t

w a y s. H er e ar e so m e w ay s t o t a lk ab o u t p lan s:

u sin g m o d a ls v e r b s su c h a s c a n . co u l d , m ig h t , u sin g w ill:

sh o u l d , e t c : Til p ick yo u u p a g a in at a b o u t se v en f o r d in n er .
I t h o u g h t y o u m ig h t lik e t o ch eck in t o ,y o u r
u s in g g o i n g t o:
h o t el f ir st .
A t f o u r w e’r e g o i n g t o v i sit t h e p r o d u ct io n p lan t .
Th en w e co n g o t o t h e o f f ice.
A f t er t h at w e’r e g o i n g t o t h is f an t ast ic Fr en ch
Th at sh o u l d o n l y t ak e an hour .
r est au r an t .
u sin g t h e p r e se n t t e n se :
We h a v e t h e m eet in g w it h t h e sa l e s t eam at t w o.
It ’s t h e b ig co m p a n y d in n e r t o n igh t .
| U N IT 1 M a k in g co n t a ct

} d ' i p t £ c -i r t
10 W o r k w i t h a p a r t n e r t o m a k e a d i a l o g u e . P e r so n A : y o u a r e t h e h o st . Y o u a r e d r o p p i n g B o f f a t

h i s / h e r h o t e l . P e r so n B: y o u a r e t h e v i s i t o r .

Tell B ab o u t t he ho t el (ch eck in, how m uch

t im e t o relax). B

Resp o n d . A sk ab o u t p lan s f or lat er.

Tell B ab o u t p lan s f or t he af t ern o o n.

Resp o n d . A sk ab o u t p lan s f or t he even in g .

Tell B ab o ut p lan s f or t h e even in g.

Resp o n d .

A sk B ab o u t h is/h e r p lan s f or t om orrow .

Tell A ab o ut yo u r p lan s f or t om o rrow .

Resp o n d .

1 1 Co m p l e t e t h e c r o ssw o r d . T h e n r e a r r a n g e t h e l e t t e r s in t h e o r a n g e sq u a r e s

t o f i n d t h e m y st e r y p h r a se .

A cr o ss
3 L e t m e ... t h a t f o r y o u .

5 I t ’s a ... t o m e e t y o u .

6 I ’l l ... y o u u p a t t h e h o t e l

a t a b o u t se v e n .

7 Th e v i sit ... o n l y t ak e a n h o u r .

9 So r r y t o k e e p y o u . . . .

10 T h e r e ’s a c a f e ... t h i s w ay.

n An o t h er Am er ican En g lish w ord

for b at h r o o m .
12 I w o u l d b e ... t o p i c k y o u u p a t
t h e a ir p o r t .

Dow n
1 Ver y co ld .
2 I f y o u ’l l j u s t ... t h i s w ay.
4 ... t o s e e y o u a g a i n .

5 Rain in g heavily.
8 Ca n I h e l p y o u w it h y o u r . . . ?

Th e m yst er y p h r ase is 10 H o w w as y o u r ...?

 U N IT 1 M a k in g co n t a ct |

R e a d t h e a r t i c l e a n d d i s c u s s t h e q u e st i o n s which f o llo w .

W h y i t ’s i m p o r t a n t t o m i x b u s i n e s s w i t h p l e a s u r e
Sa r a h Sm it h

Socializing with your business cont act s isn ' t j u st for fun - it can
also make doing business a lot easier. How m any business deals have been
closed not in the boardroom, but in a rest aurant or bar?
Not everybody agrees with this, though. We look at som e o f the m ost
com m on m yths about socializing.

M yth # 1 : 7 don’t need to socia lize wit h my M yth # 3 : ‘When Brit ish and America n people
business cont act s.’ a sk “How are y ou?’’ t hey don’t mean it.’
You w ork long hours in t he of fice and w ork hard all day long. Yes and no. It’s t rue t hat w hen most nat ive sp eakers ask
You don’t need to go to dinner w it h your b usiness cont act s som eone ‘How are y o u ?’ t hey expect to hear an answ er like
as w ell, righ t ? Wrong! ‘Fin e,t h an k s’ o r ‘ Not b ad’ .They don’t really w ant t o hear about
Ever sin ce people f irst began t rading and making d eals, , your problem s and w ill be surprised (and even em b arrassed)
t here has never been b u sin ess w it hout so cializin g , In m any if you st art t alk in g about how you really feel.
cult ures t he so cializing 7s t he b u sin ess - people only do How ever, saying t hat yo u’ re f ine even if yo u’re not, do esn ’t
b usin ess w it h t heir f riends, and if yo u’re not f riends already need to be a bad t hing. Do you really w ant to t ell everyone you
you have to becom e f riends before you can m ake a deal. Even m eet about your b ack problem or t he f act t hat your husband
in t he more ‘b u sin ess-lik e’ West , so cializing is st ill ext rem ely has ju st lost his jo b ?
import ant . In f act , in so m e count ries, such as Brit ain, not But som et im es ‘How are yo u ?’ can also be a real quest ion
so cializing w it h b u sin ess cont act s is seen as very impolit e requiring a real answ er. Jf yo u’re t alking to som eone you
and could dam age your relat ionship. know w ell, you can t ell t hem t he t rut h w hen t hey ask how
you are, even if yo u’re not f eeling so good. Aft er all, t alking
M yth # 2 : ‘Sm a ll t alk is superficial.’ about problem s iim e s t l y can be a good w ay to build a
M any people f ind t ypical Brit ish and Am erican sm all-t alk relat ionship.
t opics, like t he w eat her or sport , very sup erf icial. Well, maybe
saying it ’s a nice day isn ’t as deep as d iscussin g philosophy. M yth # 4 : ‘English spea kers behave like t hey’re
But t hat ’s not t he point . Th is kind, of sm all t alk is a so cial rit ual your friend, but t hey’re not .’
know n as ‘p h at ic’ co m m unicat ion, w here w hat ’s import ant is In t he UK and t he US, it ’s import ant to behave as if everyone
P JU ? v : f / q -
not w hat you say, but t he f act you are t alking to a part icular is your f riend. But t his do esn’t mean t hey’re insincere. What ’s
person and keep ing t hat relat ionship going. import ant is to read bet w een t he lines. Is t he person just being
Also , sm all t alk do esn’t alw ays have to be about t he polit e, or do t hey really mean it ? If som eone says ‘ Let ’s meet
w eat her, but you need to st art som ew here! Building a up next t im e yo u’ re in London’ , t hey are probably ju st being
relat ionship t akes t ime. ‘Su p erf icial’ sm all-t alk t opics give polit e. But if t hey give you t heir phone num ber and t ell you
you a chance to st art a conversat ion w it h som eone. If it goes to call t hem , t hen t hey really mean it. Rem em ber: so m et im es
w ell, you can t alk about ‘deeper’ t hings later. people are nice to you b ecause t hey like you! ■

O V ER TO YO U

• W h at are yo u r ex p er ien ces w it h so cializin g w it h p eo p le f rom o t h er cu lt u r e s? W h at dif f er en ces

(and sim ilar it ie s) have yo u ex p er ien ced ?
• How im p o r t an t is it t o t ell t h e t rut h in so cial sit u at io n s?
• In w h at w ays do yo u t r y t o b u ild a r elat io n sh ip w it h a new b u sin e ss co n t act ?
14

W e lco m in g v is it o r s

Co m p l e t e t h e q u i z o n co m p a n y v i s i t o r s.

W h e n w e lc o m in g a v isit o r t o y o u r co m p a n y ,

how im p o r t a n t is it t o ... very somew hat not it

import ant import ant import ant depends

-* find out ab out your visit o r ’s co m p an y? □ □ □ □

-► f ind out ab out your visit o r' s count ry
and cu lt u r e?
□ □ □ □
be at t he recept ion w hen yo ur visit or ar r ives? □ □ □ □
m ake sure t he recept io nist know s how
t o pro no unce yo ur visit o r’s n am e ?
□ □ □ □
-► give yo ur visit or a t our of t he o f f ice? □ □ □ □
-► int roduce yo ur visit or t o o t her m em b ers
o f t he t eam ?
□ □ □ □
-► off er yo ur visit or so m et hing t o eat and d r in k? □ □ □ □
show yo ur visit or w here t he t o ilet s ar e ? □ □ □ □
N o w d i s c u s s y o u r a n sw e r s w i t h a p a r t n e r . H o w o f t e n d o p e o p l e v i s i t y o u r co m p a n y ? W h e r e a r e

y o u r v i s i t o r s f r o m ? W h a t d i f f i c u l t i e s d o y o u h a v e s o c i a l i z i n g w i t h v i s i t o r s t o y o u r co m p a n y ?

A U D IO

e
7
Jo se M a r f a M o l i n e r o i s m e e t i n g a v i si t o r .

Li s t e n t o t h e c o n v e r sa t i o n a n d t i c k t h e

t o p ics t h e y t a lk a b o u t .

t he jo u r n ey □
t he w eat h er □
t h e ho t el □
sp o r t □
t he o f f ices □
t he co m p an y [
 U N IT 2 W e lco m in g v isit o r s | 15

A U D IO

£ 3 N o w list e n a g a in a n d a n sw e r t h e se q u e st io n s.
7

1 W h at is t he v isit o r ’s n a m e ?________________________________________________________________

2 Have t he t w o m et b e f o r e ?_________________________________________________________________

3 W h y d o es Jose M arf a t ake t he v isit o r int o h is o f f ic e ?_________________________________________

4 How lo ng h as t h e co m p an y b een in it s cu r r en t lo c a t io n ?______________________________________

5 W h at d o es t he v isit o r like ab o u t t h e b u ild in g ?_______________________________________________

6 W h en w as Salas Desig n f o u n d e d ?_______________________________________________________ __

7 How m an y p eo p le w o rk at t he co m p an y? ___________________________________________________

8 W h at d o es t he v isit o r w ant t o d r in k ? __

U SIN G FIR ST N A M ES

In g e n e r al, Br it o n s an d A m e r ic a n s p r ef er t o u se f ir st n am e s r at h e r t h an su r n a m e s. Co lle a g u e s, in
p ar t icu lar , n e ar ly a lw a y s u se f ir st n am e s w it h e ach o t h er . On e e x ce p t io n , h o w ev er , is w h e n so m e o n e
o f ‘ lo w st a t u s’ is t a lk in g t o so m e o n e o f ‘ h ig h st a t u s’ . For e x am p le , a se c r e t ar y m ig h t c a ll t h e
c o m p an y CEO M s Ph illip s, an d t h e CEO w o u ld c a ll t h e se c r e t ar y M a r y .

If yo u ar e no t su r e w h ich n am e t o u se , t h en u se t h e su r n am e . N o r m ally t h e n at iv e sp e a k e r w ill

su g g e st yo u ch an g e t o f ir st n am e s (Pl e a se , ca l l m e Sa n n e .) . O f co u r se , yo u can also su g g e st it ,
e sp e c ia lly if yo u ar e o ld e r o r se n io r in p o sit io n .

N o t e t h at if yo u ar e u sin g su r n a m e s, t h e acce p t e d f o r m f o r a d d r e ssin g w o m e n is M s ( p r o n o u n ce d

‘ M iz’) . A lw a y s u se t h is f o rm u n le ss a w o m an sa y s sh e p r e f e r s M r s. M iss is h ar d ly e v er u se d no w an d
so u n d s v e r y o ld -f a sh io n e d .

A U D IO

P u t t h e w o r d s in t h e r i g h t o r d e r t o m a k e se n t e n c e s f r o m t h e c o n v e r sa t i o n . I f n e c e ssa r y , l i st e n
G 2
7
a g a i n t o c h e c k y o u r a n sw e r s.

i t r o u b le /u s/y o u /d id / a n y /h a v e /f in d in g /?
j . n

2 w e b s it e / c l e a r / t h e / o n y o u r / v e r y / w e r e / d ir e c t io n s / .

3 yo u r b r ief case and co at / leave / m y o f f ice / can / yo u / in / .

t -
4 t o m e e t / r o u n d / a f ew m e m b e r s / y o u / t a k e / t e a m / o f t h e / I ’ l l / .

5 d r in k / y o u / t o / lik e /w o u ld / so m e t h in g /?

6 a / o f / w o uld / gr eat / co f f ee / cup / be / .

16 | U N IT 2 W e lco m in g v isit o r s

3 Talk in g ab o u t yo u r h o st ’s co m p an y is a go o d w ay t o b r e ak t h e ice. Put t h e w o r d s b elo w in t o t h e

r ig h t cat eg o r y.

d ep ar t m e nt • em p lo yees • t o ex p an d • ( g r o u n d /f ir st /se co n d ) f lo o r • f acilit ie s

t o be f o u n d ed • lif t • lo cat io n • t o m ove int o • n eig h b o u r h o o d • t o ow n
• r ecep t io n • t o r est r uct ur e • st af f • st air s

t a lk in g a b o u t t h e b u ild in g t a lk in g a b o u t t h e c o m p a n y a n d it s h ist o r y

( ground/first /second) floor department

/ ■

'

/7 /)

A A

/7 x

U se t h e c o r r e c t f o r m o f so m e o f t h e w o r d s f r o m t h e t a b l e t o co m p l e t e t h e se m i n i - d i a l o g u e s.

No , w e a c t u a lly ju st

H av e yo u b een : . , 2 t h is b u ild in g six

in t h i s _________________ 1 m o n t h s ag o . It ’s a g r e a t _________________ 3 -

lo n g ? lo t s o f g r een sp a c e an d so m e

n ice c af e s n ear b y.

Ho w m an y p e o p le Ho w lo n g h as
. It w as
ar e in y o u r co m p a n y y o u r co m p a n y b een

now ? ar o u n d ? +-----------------------
in 19 7 2.

Th e r e ar e c u r r e n t ly ^ w h ic h

ar o u n d 15 0 _____ 5.

W e h av e a lo t . rr.
---------------------------------- is y o u r o f f ice o n ?
in t h e last t w o y e ar s.. Th e f if t h ! D o n ’ t

w o r r y -w e ’ ll t ak e t h e
8^

N o w a n sw e r t h e q u e s t i o n s so t h e y a r e t r u e f o r y o u .
 U N IT 2 W e lc o m in g v isit o r s | 17

A U D IO

O Ll K a t h r i n O b e r l e , a n A u st r i a n l a w y e r , i s v i s i t i n g a
g
c o m p a n y in Lo n d o n . Co m p l e t e h e r p a r t s o f t h e

d i a l o g u e w i t h se n t e n c e s ( a - g ) b e l o w . T h e n

l i st e n t o c h e c k y o u r a n sw e r s.

a Th an k s so m uch f or ar r an g in g t h at ,
b And t h e r ecep t io n ar ea lo o k s ver y nice,
c I m an ag ed t o get so m e sleep , act u ally,
d M m . You ju st d o n ’t get t ea like t h is in Au st r ia!
e Th an k s f or co m in g dow n t o m eet me.
f And m ayb e a g lass o f w at er t o o ?
g W h ere are yo u no w ?

Car l Kat h rin , hi. Nice t o see yo u ag ain .

Kat h r in Hi, Car l. Nice t o see yo u t oo .

- - - - - - - - - - - - y- - - - - - - - - - -
Car l Alw ays a p leasu r e! Act u ally, af t er t he r est r u ct u r in g last year w e all got m oved ar o u n d , so I
w asn ’t sur e yo u ’d be ab le t o f ind m y o f f ice by yo u r self .

Kat h r in Oh, r e a ll y ?_________________________________________________________________________2

Car l On t he f o urt h f loo r. Th ey d ecid ed t o p ut sale s and m ar ket in g t o g et h er - at last !

Kat h r in Th at d o es m ak e m ore sen se, d o esn ’t i t ?______ ________________________________________

_________________________________________________________________________________________________________ 3

Car l Yes, t h ey f in ally r ep ain t ed it in Ju n e .... Oh, h er e’s t he lif t now . Af t er yo u . W as t he d r iver t here
t o m eet yo u at t h e air p o r t ?
i
Kat h r in Yes, sh e w a s.______________________________________________________________________ 4
' 777 v ; : • . 7?
Car l i It ’s t he least I co uld do af t er yo u r ear ly st ar t ! You m ust be ex h au st ed now .

Kat h r in Oh, I’m all r ig h t .____________________________________________________________________5

Car l Here w e are .^ . So , can I get yo u so m et h in g t o d r in k ? How ab o u t a cup o f t h at t ea yo u lik e so
m u ch ?

Kat h r in Th at w o uld be w o n d e r f u l.___________________________________________________________ 6

Car l Co m in g righ t u p .... Here yo u are.
Kat h r in Oh, t h an k yo u.
Car l Yo u’re w elco m e.

Kat h r in __________________________________________________________________________________________________ '

Lo o k a t t h e d i a l o g u e a g a i n . W h a t d o y o u s a y w h e n ...

a so m eb o d y t h an k s y o u ? (three answers)
b yo u w an t so m eb o d y t o ent er a room or t he lif t b ef ore yo u ?
c yo u ar r iv e at yo u r o f f ice w it h yo u r v isit o r ?
d yo u give so m eb o d y so m et h in g ?
e so m eb o d y g iv es yo u so m et h in g su ch as f oo d o r a d r in k ?
18 | U N IT 2 W e lco m in g v isit o r s

M a t ch t h e q u e st i o n s o r co m m e n t s w it h t h e a p p r o p r ia t e r e sp o n se s. So m e t i m e s m o r e t h a n o n e

a n sw e r i s p o ssi b l e .

1 Did yo u have an y t r o u b le f in d in g u s? a M m , t h an k s. Th ese lo o k d e licio u s

2 You can leave yo u r b ag s at r ecep t io n. ► b No, t h an k s. I’m f in e.

3 W e’ve b een in t h is b u ild in g sin ce 19 8 5 .c Th at w o uld be n ice, t h an k s.

4 I’ ll t ak e yo u ro und lat er t o m eet t he t eam . -d Gr eat , t h an k yo u.

5 W o uld yo u lik e so m et h in g t o d r in k ? -e No, not at all.

6 Please help yo u r se lf t o t he b iscu it s. f Really? How in t er est in g .

N o w w o r k w it h a p a r t n e r t o m a k e y o u r o w n d i a l o g u e . D e cid e w h e t h e r A a n d B h a v e m e t b e f o r e

a n d u se a p p r o p r ia t e p h r a se s f r o m t h e b o x b e lo w .

W elco m e B t o yo u r co m p an y. \ B

Resp o n d .

M ake sm all t alk on t he w ay t o t he o f f ice (jo ur ney, lo cat io n , co m p an y) .

Of f er B so m et h in g t o d r in k.

A sk f or a cup o f t ea or cof f ee.

A sk if B w an t s m ilk o r sugar.

Resp o n d .

W E LC O M I N G V ISIT O R S TO YO U R CO M P A N Y

W e lc o m in g a v isit o r T a lk in g a b o u t t h e o f f ic e s a n d c o m p a n y

W e lco m e t o [ co m p a n y n am e] . It ’s a lo v e ly sp a c e / a v e r y n ice lo cat io n .

D id yo u h av e a n y t r o u b le f in d in g u s? Th e r e ce p t io n ar e a lo o k s v e r y n ice.
H e llo , [ n am e] . N ice t o se e yo u ag a in . H av e yo u b een in t h is lo cat io n lo n g ?
Yo u can le av e y o u r t h in g s h e r e /in m y o f f ic e /a t t h e Ho w m an y p e o p le w o r k h e r e ?
r e ce p t io n d e sk . Ho w lo n g h as t h e c o m p an y b een a r o u n d ?
I’ ll t ak e yo u ar o u n d t o m eet t h e t eam .
A c c e p t in g h o sp it a lit y

O f f e r in g h o s p it a lit y A cu p o f c o f f e e ./So m e w at e r w o u ld b e n ice.

W o u ld yo u lik e so m e t h in g t o d r in k ? Ju st b la c k ./W it h m ilk an d su g ar , p le ase .
Ho w w o u ld yo u lik e t h at ? M ilk /Cr e a m ( A m E) ? Th a n k y o u ./T h a n k s.
Su g a r ?
H er e yo u ar e.
Ple a se h e lp y o u r se lf t o t h e b isc u it s/c o o k ie s ( Am E) .

Try t o av o id t h e se co m m o n m ist a k e s:
W e lco m e in o u r co m p an y. W e lco m e to o u r co m p an y.
A r c yo u in t h is lo cat io n l o a g ? H ave yo u been in t h is lo cat io n lo n g ?
W e ar e f if t y e m p lo y e e sr There ar e f if t y e m p lo y e e s.
Please.- ( w h en y o u g i v e sb st h ) Her e yo u ar e.
Please.- ( w h en sb t h a n k s yo u ) Yo u ’ re w e lc o m e ./N o t at all.
 U N IT 2 W e lco m in g v isit o r s | 19

A U D IO

© 9
7 C a r l i s g i v i n g K a t h r i n d i r e c t i o n s. Li st e n t o t h e d i a l o g u e a n d co m p l e t e t h e se n t e n c e s.

1 It ’s j u s t _____________ t he co r r id o r , t h e t hird d o o r _____________ t h e lef t .

2 I’ ll sh o w y o u _____________ it is.

3 But act u ally, I t h o u g h t m ayb e I co uld ju st p o p __________ Ro ger ’s o f f ice and say hello .

4 W h ere is h e? - . . t h e t hird f loor.

5 So , g o _____________t he d o o r and t urn lef t t o g e t _____________ t he lif t .

6 Th e n _____________yo u co m e o ut o f t he lif t , go rig h t , and it ’s t he do o r on yo u r lef t .

7 So , I’ ll m eet yo u here in ab o u t t en m in u t es?

8 Yo u a r e in y o u r o f f i c e w i t h a v i si t o r . Lo o k a t t h e sk e t c h b e l o w a n d co m p l e t e t h e se n t e n c e s w it h

t h e c o r r e c t w o r d s.

Clara's office j?
It ’s o p p o sit e m in e .

M i c h a e l ’s Se c r e t a r ie s ’
To ile t
o f f ice o f f ice
Go o u t o f t h e d o o r an d

t u r n lef t . T h e ______________

is o n y o u r r ig h t , ju st p ast P h o t o c o p ie r

Cla r a ’s o f f ice.
M e e t in g Lo b b y
room

Ju st g o o u t t h e d o o r

an d go st r aig h t ah e ad .
Go o u t t h e
T h e __________________ 3 ar e at Tu rn r ig h t w h e n yo u go o u t
d o o r an d t u r n r ig h t .
t h e en d o f t h e co r r id o r . o f m y o f f ice. T h e __________________ 3
T h e __________________ 4 is
is at t h e en d o f t h e co r r id o r
o n yo u r lef t , ju st af t er
o n y o u r r ig h t .
t h e lo b b y.

^ W o r k w i t h a p a r t n e r . U se t h e p r o f i l e s in t h e P a r t n e r F i l e s t o p r a c t i s e g i v i n g d i r e c t i o n s.

Partner A F ile 2 , p . 6 o

Partner B F ile 2 , p . 6 2

G IV IN G D IR ECT IO N S

Yo u ju st go d o w n t h e co r r id o r an d it ’s r ig h t in f r o n t o f y o u /o n y o u r le f t /r ig h t .
It ’s ju st d o w n t h e c o r r id o r /r o u n d t h e co r n e r on t h e le f t /r ig h t .
It ’s t h e f ir st /se c o n d /t h ir d d o o r o n t h e le f t /r ig h t .
It ’s n ex t t o t h e t o ile t /f r o n t d o o r /k it c h e n .
Co m e w it h m e an d I’ ll sh o w yo u w h e r e it is!
20 | U N IT 2 W e lc o m in g v isit o r s

A U D IO

O 1 0 B a c k in S p a i n , Jo se M a r f a i s i n t r o d u c i n g S a n n e t o so m e o f h i s c o l l e a g u e s . Li s t e n a n d co m p l e t e

t h e ch a r t b e lo w .

N am e T it le

Vale r ie i

2 p r o d u ct d e sig n e r

Gr eg 3

4 sa le s m an ag e r

A U D IO

O 1 1 M a t ch t h e t w o p a r t s. T h e n l i st e n a g a i n t o c h e c k .
10

l Th e f ir st p erso n I’d lik e you a t o m eet yo u , Valer ie.

2 Valer ie, t h is is b assist an t , Gr eg San ch ez.

3 It ’s a p leasu r e c San n e Heit in k.

4 Have t h e t w o o f yo u d t o get t o kno w ever yo n e b et t er lat er.

5 It ’s nice t o put e q u it e cat ch t hat .

6 Talk in g o f w h ich , t h is is my f t o m eet is Valer ie Duf o ur.

7 I’m so rr y, 1d id n ’t g a f ace t o a n am e, isn ’t it ?

8 Yo u’ ll have a ch an ce h m et b ef o r e?

A SK IN G FO R C LA R I F I C A T I O N

W h en sp e a k in g a f o r eig n lan g u a g e , w e so m e t im e s n ee d t o a sk p e o p le t o r e p e at t h in g s o r t o e x p lain w h at

t h e y m e an t b y a ce r t ain e x p r e ssio n o r w o r d .

A sk in g so m e o n e t o r e p e at so m e t h in g : Yo u can a sk f o r c lar if icat io n w it h t h e se p h r ase s:

( I’m ) so r r y, I d id n ’t q u it e cat ch t hat . I ’m so r r y, I d o n ’t q u it e f o ll o w yo u .
( I’m ) so r r y, co u ld yo u t el l m e y o u r n am e a g a i n ? I ’m n o t t o t ally su r e w h at y o u m ean .
Sor r y, co u ld y o u sa y t h at f o r m e a g a i n ? I f I u n d er st an d y o u co r r ect ly, yo u w o u ld lik e u s t o ...
Let m e se e i f I ’v e g o t t h is r igh t . Yo u w o u ld lik e m e t o ...
I
 U N IT 2 W e lc o m in g v isit o r s

Co m p l e t e t h e m i n i - d i a l o g u e s w i t h w o r d s f r o m t h e b o x .

again • are • cat ch • could • f ollow • m eant • say • see • so rry • sure

A M y nam e is Edw ard Tsip o u r i.

B I’m so rry, I d id n ’t q u it e 1 t h at . Tip o r i, did y o u _______ ;_______ 2?

A No, Tsip o u r i. It ’s a Gr eek nam e.

C Ex cu se m e, M ary. Is t here a p h o t o co p ier n ear b y?

D Yes, it ’s k it t y-co r n er t o Jack’s o f f ice.

C _______________ 3? I’m not t o t a lly _______________ 4 w h at yo u m ean . Kit t y-co r n er ?

D Oh, it ’s ... urn ... d iag o n ally o p p o sit e Jack’s o f f ice. Here, I’ ll sh o w yo u.

E I’m af r aid Jo hn’s a b it un d er t he w eat h er t o d ay.

F So rr y, I d o n ’t q u it e _______________ 5 yo u.

E Oh, so rry. I _______________ 6 t h at John’s ill. He’s not co m in g in t o day.

F Oh, I . Th at ’s a pit y.

G And I’m Deb o rah M acGilch r ist .

H I’m so r r v ,_______________ yo u t ell me yo u r n am e _________ 9?

G M acGilch r ist . An d yo L , ______ 10 ...?

H Bar b ar a, Bar b ar a Kruger. It ’s ver y nice t o m eet yo u , M s M acGilch r ist .

T h i n k a b o u t t h e p e o p l e in y o u r co m p a n y . M a k e a l i s t o f t h e c o l l e a g u e s y o u n e e d t o i n t r o d u c e

t o v i s i t o r s . N o w w o r k w i t h a p a r t n e r . T a k e i t in t u r n s t o i n t r o d u c e t h e p e o p l e in y o u r co m p a n y .

IN T R O D U CT IO N S

M a k in g in t r o d u c t io n s

I’d lik e t o in t r o d u ce Sa n n e H e it in k . Sh e ’s t h e new h ead o f p r o d u ct io n .

Th e f ir st p e r so n I’d lik e yo u t o m eet is [ nam e] ,
Fle’s / S h e ’s o u r m a r k e t in g m an ag e r .
Vale r ie , t h is is Sa n n e H e it in k .
Th is is M ary, o u r p r o d u ct d e sig n e r .
Th is is Heat h er . Sh e ’ ll b e y o u r co n t act p e r so n o n t h e IT sid e o f t h e p r o ject .

R e sp o n d in g t o in t r o d u c t io n s

Va le r ie , t h is is Sa n n e H e it in k . H av e t h e t w o o f yo u m et b e f o r e ?
I - It ’s a p le asu r e t o m eet yo u , Sa n n e . ( n eut r al) - A c t u a lly y e s, w e h av e.
- N ic e /Go o d t o m ee t y o u , Sa n n e . ( in f o r m al) - N o , a c t u a lly w e h av e n ’ t .
22 | U N IT 2 W e lc o m in g v isit o r s

R e a d t h e o p i n i o n s a n d a n sw e r t h e q u e st i o n s w h ic h f o llo w .
O U TPU T

Fir st n am e s ar e t r ick y. Ev e r y o n e ’s so co n ce r n e d ab o u t in t e r cu lt u r al
a w ar e n e ss t h e se d a y s t h at o f t en yo u h av e A m e r ic a n s g r e e t in g t h e ir
Fr en ch co u n t e r p ar t s a s ‘ M r D e lat o u r an d ‘ M s Lag r an g e ’ , w h ile t h e
Fr en ch c a ll t h e A m e r ic a n s ‘ Bo b ’ o r ‘ M ar y ’ t h e f ir st t im e t h e y m eet . Bu t
o n t h e o t h e r h an d , h a r d ly an y o n e is sh o c k e d an y m o r e if yo u d o n ’ t do
w h at w o u ld b e n o r m al in ‘ t h e ir ’ cu lt u r e .

V isit in g co m p a n ie s in t h e U S is alw ay s
v e r y st r e ssf u l. Pe o p le o f t en m ak e lit t le
jo k e s, an d I k n o w t h e y ’ re t r y in g t o be
f r ie n d ly, b u t o f t en I d o n ’ t u n d e r st an d w h at
t h e y m e an an d t h en I lo o k lik e an id io t . I’m
su r e t h e y t h in k o f m e a s t h e se r io u s Sw iss
g uy. It ’s r e a lly f r u st r at in g .

Co m in g f ro m Eu r o p e , I'm u se d t o b e in g o f f er ed a cu p o f co f f ee
o r t ea w h en I v isit so m e o n e at t h e ir co m p an y . Pe r h ap s a ju ic e .
Bu t I w as a st o n ish ed t o ar r iv e at a b u sin e ss c o lle a g u e ’s o f f ice in D e lh i an d
f in d a f u ll lu n ch w a it in g f o r m e. H av e yo u e v e r h e ar d o f su ch a t h in g ?
I’m n o t co m p la in in g , o f c o u r se ; t h e f o o d w as d e lic io u s. M in d y o u , I d o n ' t
k n o w w h at w e ' ll d o if t h e In d ian c o lle a g u e e v e r v isit s u s!

W h en yo u v isit so m e o n e in a h ie r a r c h y -o b se sse d c u lt u r e lik e Jap an ,

it ’s v e r y e a sy t o t e ll e x ac t ly h o w im p o r t an t yo u ar e t o t h e m . D o e s
y o u r co u n t e r p ar t in t r o d u ce yo u t o h er c o lle a g u e s? OK, n o t t o o b ad .
D o e s sh e in t r o d u ce yo u t o h e r b o ss? A ll r ig h t , yo u c a n ’t b e t h at
u n im p o r t an t . A n d h er b o ss’s b o ss - w e ll, c le a r ly y o u ’re so m e o n e
t h e y ’re v e r y in t e r e st e d in ! Bu t if sh e d o e sn ’ t in t r o d u ce yo u t o

an y o n e , w e ll, t h at ’s d e f in it e ly a b ad sig n .
Jap an e se p e o p le lo ve m a k in g in t r o d u c t io n s^

O V ER TO YO U

• W h at p r o b lem s have yo u had u sin g f irst and last n am es in o t h er cu lt u r e s?

• W h at do yo u of f er v isit o r s t o eat and d r in k at yo u r co m p an y?
• Do yo u f ind it e asie r t o m eet nat ive En g lish sp e ak e r s o r n o n -n at iv e En g lish sp e ak e r s?
• W ho w o uld yo u in t r o d u ce t o yo u r b o ss? To yo u r b o ss’s b o ss?
 | 23

G e t t in g a c q u a in t e d

H o w w e l l d o y o u k n o w t h e o t h e r p e o p l e in y o u r g r o u p ? A s k e a ch o t h e r q u e s t i o n s a n d f i l l i n t h e

n a m e s o f so m e o n e w h o :

• h as a ho b b y h e / s h e d o es at least o nce
a w eek . ____________________

• en jo ys p layin g a t eam sp o r t w it h f r ien d s

o r co lleag u es. ____________________

• lik es g o in g sh o p p in g d u r in g t he lunch
b r eak. ____________________

• h as p ain t in g s o r p h o t o s in h is / h e r
o f f ice. ____________________

• n ever m ixes b u sin e ss and p leasu r e.

h as b eco m e go o d f r ien d s w it h a b u sin e ss

co n t act . ___________

A U D IO
1 S a n n e H e i t i n k i s v i s i t i n g t h e S p a n i s h co m p a n y S a l a s D e si g n . S h e a n d o n e o f t h e c o m p a n y ’s

p r o d u ct d e s i g n e r s , M a r y Ch a n , a r e in t h e co n f e r e n c e r o o m w a i t i n g f o r a m e e t i n g t o b e g i n .

Li s t e n t o t h e i r c o n v e r sa t i o n a n d co r r e c t t h e s e n t e n c e s b e lo w .

1 An ja lef t t he co m p an y last jt m e .
2 Sh e lives in Bir m m gham .n o w .
3 Sh e ’s w o r kin g as a p r o g r am m er f or
a b icycle m an uf act u rer . u
4 Ch r is is now t he m ar k et in g m an ag er.
5 He of t en g o es t o t r ad e f air s.
24 | U N IT 3 G e t t in g a c q u a in t e d

2 M a t ch ( 1- 5) w i t h ( a - e ) t o m a k e q u e st i o n s f r o m t h e d i a l o g u e . T h e n m a t ch t h e m w it h t h e a n sw e r s

(A -E).

1 Is An ja st ill % a d o in g t h ese d ays? A Sh e ’s w o r kin g as a d esig n er f or

a b icycle m an uf act urer.

2 Th at ’s near b d o esn ’t sh e ? B It ’s no t t oo far.

\
3 Do yo u kno w \ c w h at sh e ’s d o in g t h er e? C Th at ’s right .

4 How ’s he Ss* d w it h t he co m p any, by t h e w a y ?\ D He’s d o in g f in e.

5 Sh e en jo ys sailin g , e yo u , isn ’t it ? \ u-E Sh e ’s not , act ually.

0 3
A U D IO ->
H e r e a r e so m e m o r e e x t r a c t s f r o m t h e d i a l o g u e . Co m p l e t e t h e m w i t h t h e p h r a se s b e lo w .

Li s t e n a g a i n t o c h e c k y o u r a n sw e r s.

He say s h ello , b y t h e w ay. I can im ag in e. |

Ho w ’s he d o in g t h ese d ay s? Th at ’s go od to hear.

M ar y So rr y, San n e, it alw ays t ak es a f ew m in u t es f o r ever yo n e t o arr ive.

Sa n n e
‘ ;-----------------------------------------

M ar y I h ear d f rom her a co u p le o f w eek s ag o , and sh e says t h in g s are g o in g w ell.

Sa n n e _____________________________________ Act u ally, sh e did say sh e w an t ed t o

m ove clo ser t o t he sea o ne day.

M ar y Sh e t o o k u s all o ut on her b o at t h e w eeken d b ef ore sh e lef t . It w as a lot o f f un.

Sa n n e ____________________________________________ 3

M ar y W h at ab o u t Ch r is?______________________________________

Sa n n e He’s d o in g f in e ._______________________ :_____________ 5 He w as p ro m o t ed t o

p ro d uct m an ag er recent ly, so he’s in t h e o f f ice m ore t h ese d ays.

T A LK I N G A BO U T M U T U A L A CQ U A IN T A N CES

Talk in g ab o u t m u t u a l a c q u a in t a n c e s is a saf e sm a ll-t a lk t o p ic , e sp e c ia lly w it h b u sin e ss co n t act s yo u

d o n o t k n o w v e r y w e ll:

H o w ’s M ar it a d o in g t h ese d a y s?
W h at ’s Ca r o l u p t o ?
H a v e y o u h ear d a n y t h in g f r o m Jo e r ecen t ly ?
Sa y h i t o M a r ia f o r m e , ( in f o r m al) / G iv e m y r e g ar d s t o M ar ia, ( n eu t r a l/f o r m al)
I ’m se e i n g h im t o m o r r o w . Sh o u l d I sa y h e llo f r o m y o u ?

Tr y t o av o id t h e se co m m o n m ist a k e s:
Te ll H ar r y I sa y h e llo . S a y h e llo /h i t o H ar r y f ro m m e.
I h av e n ’ t se e n Ck Hf e -t h c sc last d a y s. I h av e n ’ t se e n Clair e r e ce n t ly .

Ho w d o yo u d o t h e se d a y s? H o w a r e y o u d o in g t h e se d a y s?
 U N IT 3 G e t t in g a c q u a in t e d i 25

W o r k w i t h a p a r t n e r . U se t h e p r o f i l e s in t h e P a r t n e r F i l e s t o d o a r o l e - p l a y . T r y t o u se p h r a se s

f r o m t h e La n g u a g e B o x o n p a g e 24 . 1 Partner A F ile 3 , p . 6 0

Partner B F ile 3 , p . 6 2

M O V IN G FR O M SM A LL T A LK TO B U SIN ESS

Th e r e is n o r m a lly a p e r io d o f sm a ll t a lk at t h e b e g in n in g o f a m e e t in g . Ho w lo n g t h e
sm a ll t a lk last s d e p e n d s o n t h e cu lt u r e - it can b e as lit t le as f iv e m in u t e s o r as lo n g
a s t w en t y m in u t e s. At so m e p o in t , t h e p e r so n w h o is in ch ar g e o f t h e m e e t in g sh o u ld
sig n a l t h at it ’s t im e t o st a r t t a lk in g ab o u t b u sin e ss. N o r m ally t h e r e w ill b e a sh o r t
p a u se in t h e co n v e r sat io n , t h en h e / sh e w ill sa y so m e t h in g lik e :

W ell, ! su p p o se w e sh o u l d m ak e a st ar t .
So , sh a l l w e g e t d o w n t o b u si n e ss?
Rig h t , leVs m ak e a st ar t , sh a l l w e?

N o t e h o w w o r d s lik e w ell, so an d r ig h t ar e u se d t o sh o w it ’s t im e t o m o v e o n .

T a l k i n g a b o u t w h a t y o u d o i n y o u r f r e e t i m e ( e . g . h o b b i e s, sp o r t ) i s a p o p u l a r t o p i c f o r s m a l l

t a l k . Co m p l e t e t h e f r e e - t i m e a c t i v i t i e s b e lo w b y w r i t i n g in t h e m i s s i n g v o w e l s (a, e, / , o, <#).
Ca n y o u a d d t w o m o r e a c t i v i t i e s t o e a ch l i s t ?

Sport Relaxing at home Going out

«n r> d sd d " 9 d mD s D c H K > □ □ t

< € □ "9 yQ gQ d . d n9 9 n9 d th Q c [ > [ ] m Q

d O Cb O sh pp ng
# □ **0 * d O T X D
pQ yQ ng f tb 11 c k; > 9 9 n9 d c nc rts

Co m p l e t e t h e se n t e n c e s w it h t h e c o r r e c t f o r m o f do, go, o r ploy.

1 Are t here an y nice p laces t o ____________r u n n in g ar o u n d h er e?

2 M y d au g h t er and I en jo y - - ch ess.

3 ____________ yo u e v e r ____________ t ai ch i? I r eally en jo y it .

4 How of t en ____ y o u ____________ t o t h e g ym ?

5 I _____________ t he p ian o sin ce I w as a ch ild . i l l 1% \ \ \ w w s w s c s w

6 Last su m m er w e ____________ w in d su r f in g alm o st ever y day.

7 I used t o t aer o b ics w hen I w as yo un ger.

8 I w ish I had t im e t o m o re sp o r t .
26 | U N IT 3 G e t t in g a c q u a in t e d

FR EE-T IM E A CT IV IT IES

A s k i n g a b o u t f r e e -t i m e a c t i v i t i e s Tr y t o av o id t h e se co m m o n m ist a k e s:
So , w h at d o yo u lik e d o in g in y o u r f r ee t im e ? 1 lik e lo o k in g t e le v isio n . 1 lik e w a t c h in g

Do yo u h av e an y h o b b ie s? t e le v isio n .
Do yo u d o a n y sp o r t s? 1 h at e m a k in g f it n e ss. 1 h at e g o in g t o t h e

W h at d o yo u d o t o k e e p f it ? gym .

1o f t en g o in t h e cin o m a. 1 o f t en go to t he
T a l k i n g a b o u t f r e e -t i m e a c t i v i t i e s
c in e m a.
1 lo v e /( d o n ’ t) lik e / h a t e c o o k in g /w a t c h in g TV.
1 lik e it t o r ead b o o k s 1 lik e r e a d in g books
1 o f t en go t o t h e g y m /d o y o g a af t e r w o r k /a t t h e
in En g lish r in En g lish .
w eeken d .
1 lik e g o in g t o t h e t h e at r e b u t 1 h ar d ly e v er h av e t h e
t im e .
1 t r y t o p la y f o o t b a ll/sq u a sh at le a st o n ce a w e e k .

7 W o r k w it h a p a r t n e r t o m a k e a d ia lo g u e . A a n d B a r e w a it in g f o r a m e e t in g t o b e gin a n d a r e

c h a t t i n g u n t i l t h e o t h e r p a r t i c i p a n t s a r r i v e . ( A i s in c h a r g e o f t h e m e e t i n g . )

Greet B and ask ho w h e /sh e is. B

Resp o n d . A sk A ho w h e /sh e is.

Resp o n d . A sk ab o u t B ’s jo ur n ey.

Resp o n d . Say so m et h in g ab o u t t he w eat her .

Resp o n d . A sk ab o u t yo u r p ar t n er ’s ho b b ies.

Resp o n d . A sk ab o u t a m u t u al acq u ain t an ce /

a co lleag u e yo u bot h know .

Resp o n d . (The o t h er p ar t icip an t s have

ar r ived .) Say it ’s t im e t o b egin .

Ag ree.
 U N IT 3 G e t t in g a c q u a in t e d | 27

0
A U D IO

8 T h e m e e t i n g p a r t i c i p a n t s a r e h a v i n g a b r e a k . Li s t e n t o t h e d i a l o g u e s . W h o :
12 - 14

• o f f ers San n e a co f f ee?

• n eed s t o go t o t he t o ilet ?

• h as a f riend w ho is an ar t ist ?

____________________________________________ 3

• w an t s t o b uy a b ir t h d ay p r esen t ?

lik e s jazz?

w ent t o Am st er d am on a sch o o l t r ip ?

9 Co m p l e t e t h e se se n t e n c e s f r o m t h e d i a l o g u e s. Li s t e n a g a i n i f n e c e ssa r y .

1 _________________ st ar t ag ain a t , , 3.30 ?

2 _____________________ yo u a co f f ee, San n e ?

3 Th at _ ___, t h an k s M ary.

4 _____________________ yo u r t o ilet ?

5 _____________________ yo u r cof f ee. ......................... b lack , r ig h t ?

6 Th at ’s an in t er est in g p ain t in g yo u ’v e s_____________ . Jose M ar ia.

7 I can give yo u h is p ho ne n u m b e r ______________________.

8 Is t h is y o u r in Sp ain ?

9 W as t h at f o r b u sin e ss______________________?

10 Have yo u r t o t he N et h er lan d s?

A D M IR IN G P ER SO N A L P O SSESSIO N S

In B r it ain an d t h e U SA it is acce p t ab le t o co m p lim e n t y o u r h o st o n p e r so n al o b je ct s in h is/h e r h o m e o r o f f ice,

an d t h is is a co m m o n sm a ll-t a lk t o p ic w h en v isit in g so m e o n e . Ho w ev er , in so m e c u lt u r e s ( e.g . t h e M id d le
East o r Th a ila n d ) , it is b e t t er n o t t o ad m ir e a p e r so n a l o b je ct o p e n ly . If yo u d o , t h e h o st m ay f eel o b lig e d t o
g iv e it t o yo u .
28 | U N IT 3 G e t t in g a cq u a in t e d

1 0 T a l k i n g a b o u t p l a c e s y o u h a v e v i si t e d i s a co m m o n s m a l l - t a l k t o p i c . C h o o se o n e l i n e f r o m e a ch

co l u m n t o m a k e m i n i - d i a l o g u e s.

P e r so n A P e r so n B P e r so n A

1 So is t h is y o u r f ir st t im e in a Yes, v e r y m u ch . Esp e c ia lly t h e A 1 k n o w . It ’s t e r r ib le , isn ’ t it ?

\
Sw it z e r lan d ? f ood!

2 H av e yo u e v e r b een t o Ca n a d a ? b No , t h is is m y f ir st t im e . _B Th a t ’s g o o d . At le a st yo u h ad
W h at ab o u t y o u ? so m e t im e t o relax .

3 Did yo u e n jo y y o u r v isit t o c No , it w a s a c t u a lly a b u sin e ss C Oh r e a lly ? W as t h at f o r b u sin e ss

M u n ic h ? t r ip . Bu t 1 h ad a c o u p le o f d a y s ✓* o r p le a su r e ?
f r ee. /

4 H av e yo u b een h er e b e f o r e ? d W e f o u n d t h is f an t ast ic h o t e l D It ’s m y f ir st t im e h er e a s w e ll.

r ig h t n ex t t o t h e river .

J
V

5 W h at d id yo u t h in k o f Ed in b u r g h ? e A ct u ally, 1w as h er e o n ce E So u n d s g r e at ! Do yo u r e m e m b e r
b ef o r e, in 20 0 1. t h e n am e ?

6 W er e yo u t h e r e o n h o lid a y ? f It ’s an am az in g cit y. Pit y ab b u t F Yo u sh o u ld . It ’s r e ally a g r eat

t h e w e at h e r t h o u g h ! co u n t r y.

7 W h e r e d id yo u st a y w h e n yo u g No , b u t I’d lo v e t o g o t h er e G 1 k n o w , it ’s d e lic io u s, isn ’ t it ?

w er e t h e r e ? so m e t im e .

K EEP IN G TH E C O N V ER SA T IO N G O IN G

Her e ar e so m e w a y s t o k e ep t h e co n v e r sat io n g o in g .
• W h en so m e o n e a sk s yo u a q u e st io n , a sk t h em t h e q u e st io n b ac k as w e ll:
Hav e y o u e v e r b een t o H o n g K o n g ?
No , I h av en ' t . What a bout y ou?

• Giv e so m e ex t r a in f o r m at io n w h e n yo u an sw e r t h e q u e st io n :
I w as t her e in ’9 8 . 1 st ayed in t his great place in t he old t own.

• U se q u e st io n t ag s t o e n c o u r ag e t h e o t h er p e r so n t o sp e a k :
Th e f o o d in Fr an ce is g r eat , isn't it ?
I k n o w . I at e so m u ch w h en I w as t h er e!

11 Lo o k a t t h e q u e s t i o n s a n d t h i n k o f r e sp o n se s t h a t w i l l k e e p t h e c o n v e r sa t i o n g o i n g .

3 Is t h is w e at h e r
1 So , h av e yo u e v er
t y p ic a l f o r t h e t im e
b een t o It aly ?
~ . o f year ?
2 Do yo u e n jo y
. 4 Do yo u p lay
g o in g t o t h e
t e n n is?
t h e at r e ?
 U N IT 3 G e t t in g a c q u a in t e d |

T h e s e n t e n c e s b e l o w a r e t a k e n f r o m t h e e m a i l s Jo se M a r i a a n d S a n n e w r o t e t o t h a n k e a ch o t h e r

f o r t h e v i s i t . D e ci d e w h o w r o t e e a ch se n t e n c e , Jo se M a r i a ( J) o r S a n n e ( S ) .

\S \ a 1 h o p e t h a t 1 w il l b e a b l e t o r e t u r n t h e f a v o u r

□ b
1 h o p e y o u h a d a g o o d t r ip b a c k t o H o l l a n d

□ ‘
1 j u s t w a n t e d t o s a y t h a n k y o u f o r in v it in g m e t o y o u r c o m p a n y l a s t w e e k

□ d
1 r e a l l y e n jo y e d h a v in g y o u v i s i t t h e c o m p a n y

□ e 1 e n jo y e d t h e c h a n c e t o m e e t y o u r t e a m

□ f
P l e a s e g iv e m y b e st t o M a r y , V a l e r ie , Em in a n d G r e g

N o w co m p l e t e t h e e m a i l s u s i n g t h e s e n t e n c e s a b o v e .

A pk
IS

m
Dele t e Re p ly Re p ly A ll Fo r w ar d Pr in t

To : j m . m o l i n e r o @ s a l a s. c o . e s
Fr o m : sa n n e . h e i t i n k @ c b c . c o . n l
Su b j e c t : T h a n k y o u !

Dear Jo se M aria

___________________ . _________ =__________ 2 an d t o se e t he

p lace w here o u r eq u ip m en t is m an u f act u r e d ._________ _______
an d h av e yo u v isit u s in Leid en .

___________ 4 j

To : sa n n e . h e i t i n k @ c b c . c o . n l Fr o m : j m . m o l i n e r o @ sa l a s. e s

Best w ish es
1 Su b j e c t : Re : T h a n k y o u !
San n e

D e a r Sa n n e

Th a n k s fo r yo u r e m a il. - 5 a n d I h o p e it w a s

p r o f i t a b l e f o r y o u . I t ’s a l w a y s n i c e t o m e e t c o l l e a g u e s i n p e r s o n .

__________ 6 a n d t h a t yo u r h u sb a n d l i k e s h i s p a in t in g !
i !

Lo o k in g f o r w a r d t o s e e in g y o u a g a in so o n .

A ll t h e b e s t

Jo s e M ar fa
*

▼
/a

T h i n k o f a b u s i n e s s c o n t a c t y o u k n o w . I m a g i n e y o u h a v e b e e n t o v i s i t h i m / h e r a t h i s/ h e r

co m p a n y . W r i t e a t h a n k - y o u e m a i l . U se t h e e m a i l s f r o m e x e r c i se 12 a s m o d e l s.
30 I U N IT 3 G e t t in g a c q u a in t e d

R e a d t h e a r t i c l e a n d d i s c u s s t h e q u e st i o n s w h i ch f o l l o w .
O U TPU T

Small talk made simple

I n theory, m a k in g sm a ll ta lk in En g lish isn ’t
rock et science. A ll y ou n eed to d o is sa y hello
h t h is y o u r f ir st t im e h e r e ?
a n d a sk a few questions: ‘W here ar e y ou fr o m ?’
‘Do y ou lik e it there?’ ‘H ow d id y ou get into
en g in eerin g / m a rk etin g / m eta llurgy ?’ W h a t a W o n d er f u l ev en t !

O f course, in p r a ctice it can be m ore difficult. ^ Pl e a se , c a l l m e P e d r o .

M ay be the person y o u ’re try in g to sp ea k to
k eeps rep ly in g w ith on e-w ord answ ers. M ay be
y ou alw ay s seem to m eet p eop le in n oisy
con feren ce halls w here y ou-can h a r d ly hear
>
w hat th ey ’re say in g, let alon e u n d ersta n d it. Or
m ay be - a n d this seem s to happen to a lot o f
p eop le - y o u can ta lk a bou t y ou r jo b f o r hours,
but f e e l m uch less secure m a k in g chit-chat.

W h a t can y ou d o to solv e these p roblem s?

Well, there are a lot o f thin gs y ou can try.

W a t ch t h e p r o s ... L is t e n a n d le a r n
Observe people who are confident speaking While you’re at it, do more than watch: repeat
English. Howdo they talk?Contribute, ofcourse, what you hear the actors say. Then record
but listen, and note the questions they ask. Also yourself and play it back. (Most laptops andMP3
think about their intonation - the way they use players have built-in microphones.) It might be
their voice to cdnvcy meaning. Is it something a bit embarrassing at first, but this is the best
you can tryyourself? way to become aware of your speech and how
it sounds to others. Compare your pronuncia­
... a n d t h e s t a r s tion to the one on the CDor DVD, and try again.
Of course, your colleagues from London will You’ll be impressed at how quickly you
think you’re crazy if you start writing down improve.
things they say. ‘ “Please, call me Bill,” did you
say? Oh that’s quite good ...’ But actors don’t P r a c t i c e m a k e s p e r fe c t
mind this at all. So the next time you’re in the Easier said than done, but really: don’t be shy.
\ideo shop, try borrowing an English-language The more you say during the coffee break, the
DVD. Watch it with subtitles, and pay attention more confident you’ll feel about making conver­
to the way people interact. sation at lunch. g

O V ER TO YO U

• W h a t t ip s can y o u a d d ?

• W h a t id e a s h a v e y o u t r ie d t o m a k e s o c i a l i z i n g in En g l is h e a s i e r ? W h a t h a s w o r k e d f o r y o u ?

• D o y o u k n o w a n y o n e w h o is g o o d at s o c i a l i z i n g in E n g l i s h ? W h a t m a k e s t h e m so e f f e c t iv e ?
 31

E n t e r t a in in g a v isit o r

A n sw e r t h e q u e s t i o n s a b o u t e n t e r t a i n i n g a v i si t o r . T h e n a s k a p a r t n e r .
ST A R T ER

me my part ner

1 W h o w er e t h e last b u sin e ss
v isit o r s yo u h ad ?

2 Ho w d id yo u so c ia liz e w it h t h e m ?
(go f o r d in n er , se e a co n ce r t , et c.)

3 W h at d id yo u t a lk ab o u t ?

4 W h at d id yo u n o t t a lk a b o u t ?
( f am ily, p o lit ic s, w o r k , et c.)

5 W as it e a sy o r d if f ic u lt t o lo o k af t er
t h e v isit o r s? W h y ?

0
15 - 17
R o l f a n d j e s s i c a a r e s h o w i n g t h e i r A m e r i c a n v i si t o r , P h i l l i p , a r o u n d t h e i r t o w n . Li st e n t o t h e

d i a l o g u e s a n d m a t ch t h e m t o p la c e s o n t h e m a p .

Co n ver sat io n 1
□ S ch w arzbu rg Arkad e n fB
S c h lo s s S c h w a r z b u rg
Co n ver sat io n 2
□ ( s h o p p in g ce n tre )
• B u ilt in 2 0 0 2
( S c h w a r z b u rg cas tle )
• B u i l t b y K i n g H e i n r i c h t h e Fi r st i n 1 7 4 3

Co n ver sat io n 3
□ • M o re t h a n 2 0 sh o p s a n d
r e st a u r a n t s
• Pa r t ia lly d e st r o y e d d u r in g W o r ld W a r Tw o

• Re b u ilt in t h e 1 9 6 0 s

Re a d t h e e x t r a ct s fro m t h e C >| S c h w a r z b u r g A r t G a l l e r y

• D e sig n e d b y t h e A m e r ica n
t o u r i st b r o ch u r e . R o l f a n d
a r c h it e c t Re n zo K in d e slie b
Je s s i c a m a d e t h r e e m i s t a k e s
• B u ild in g w a s a b r e w e r y

in t h e i n f o r m a t i o n t h e y t o l d (c lo se d in 1 9 9 4 )

P h illip . W h a t w e re t h e y ?

Li s t e n a g a i n i f n e c e ss a r y . R a t h a u s ( To w n H all)
• B u ilt in 1 8 3 4

• O f t e n h as e x h ib it io n s o p e n

t o t h e p u b lic

k —s c
S c h w a rzb u rg Ca th e d r a l p v
• B u ilt b e t w e e n 1 5 1 0 a n d 1 5 4 3

• Se r v i c e s o n S u n d a y s a t 8 a .m .

a n d 1 0 a .m .
32 | U N IT 4 En t e r t a in in g a v isit o r

£ 2 Co m p le t e t h e se n t e n ce s f r o m t h e d i a l o g u e s in e x e r ci se l w it h t h e w o r d s b e lo w .

15~17 T h e r e a r e so m e w o r d s y o u d o n o t n e e d . Li st e n t o t h e d i a l o g u e s a g a i n i f n e ce ssa r y .

act u ally • b u ild in g • b uilt • d esig n ed • d est r o yed • sh u t •

su p p o sed • t ellin g • t h at • t h is • t yp ical

1 . ._ __________is t he cat h ed r al here.

2 Th is kin d o f ar ch it ect u r e is ______________o f o ur regio n .

3 Th at ’s t he cast le I w a s______________ yo u ab o u t ear lier .

4 It w a s______________ b y Kin g Hein r ich t he Seco n d .

5 It w as alm o st co m p le t e ly ______________ by b o m b in g in t he w ar.

6 Part o f t h e ______________ u sed t o be a brew ery.

7 Th e b rew ery in 19 9 2 af t er r eu n if icat io n .

_

8 Th e b u ild in g i s ______________t o lo o k lik e a b eer b o t t le.

3 T h i n k o f f iv e i n t e r e st i n g p l a c e s in y o u r t o w n o r ci t y . P r e p a r e a sh o r t t a l k p r o v i d i n g d e t a i l s a b o u t

t h e m su c h a s k e y d a t e s, h i st o r i c a l f a c t s, a n d i n t e r e st i n g d a t a . U se t h e I n t e r n e t i f y o u n e e d t o

ch e ck y o u r i n f o r m a t i o n . P r e se n t y o u r in f o r m a t i o n t o t h e r e st o f t h e c l a s s a n d g i v e t h e m a

‘v i r t u a l ’ t o u r o f y o u r t o w n .
 U N IT 4 En t e r t a in in g a v isit o r 33

USED TO

W e u se t h e p h r ase u se d t o w h e n w e ar e t a lk in g ab o u t t h in g s w h ich w er e t r u e in t h e
p ast b u t ar e no t t r u e no w . W e u se it a lo t w h en so c ia liz in g , e sp e c ia lly w h en t alk in g
ab o u t o u r liv e s o r t h e h ist o r y o f o u r t o w n :
I u se d t o liv e in A m st er d am .
Par t o f t h e b u il d in g u se d t o b e a b r ew er y.
St e e l u se d t o b e a b ig in d u st r y h er e in Sh ef f ield .

l\ T a l k i n g a b o u t t h e p l a ce w h e r e y o u l iv e o r w o r k i s a p o p u l a r sm a l l - t a l k t o p ic. U se t h e f o l l o w i n g

w o r d s a n d p h r a se s t o co m p l e t e t h e se n t e n ce s b e lo w . Yo u ca n u se so m e w o r d s m o r e t h a n o n ce .

air p o r t , . ab o u t t he
clo se to co nf eren ce cent re
sam e size as
r eg io n al
sm all
m uch sm alle r t han
on J n ear

h ar b o ur
b eau t if u l a b it b ig g er t han
u n iv er sit y st at e
cast le

large cat h ed r al
in d u st r ial im p o r t an t n a t io n a l [ h i st o r i c

M y t o w n /cit y h as a(n) It ’s a(n) t o w n /cit y.

It ’s _______________________ Ox f o r d /Lo n d o n . It ’s t h e _______________________ cap it al.

It ’s ___________________ t he Dan u b e/Rh in e,

It ’s ______________________ t he Czech Re p u b lic/

France.

Ca n y o u a d d m o r e w o r d s t o a n y o f t h e l i s t s ? N o w w r it e a sh o r t t e x t a b o u t y o u r t o w n o r ci t y .
3 4 | U N IT 4 En t e r t a in in g a v isit o r

U SIN G T O U R IST IN FO R M A T IO N

M an y c it ie s h av e t o u r ist in f o r m at io n b r o ch u r e s a v a ila b le in En g lish . V isit y o u r lo c a l t o u r ist o f f ice o r t h e ir

w e b sit e t o se e w h at t h e y h av e . Or, if y o u r t o w n o r cit y is p o p u lar w it h t o u r ist s, v isit t r av e l w e b sit e s su c h as
w w w .lo n e ly p la n e t co iiLo r w w w .r o ug h g u i d e s.co m t o se e w h at t h e y sa y ab o u t w h e r e yo u liv e . It ’s a g o o d w ay
t o le ar n t h e v o c a b u la r y yo u n eed t o t e ll v isit o r s ab o u t y o u r t o w n .

5 I m a g in e y o u a r e sh o w in g y o u r p a r t n e r a r o u n d t h e p la ce w h e r e y o u liv e o r w o r k . T e ll h im / h e r a b o u t

t h r e e s i g h t s in y o u r t o w n / c i t y . I f y o u l i k e , d r a w a s i m p l e m a p t o u s e a s a r e f e r e n c e .

SH O W IN G V ISIT O R S A RO U N D
I ~ I— " S - r S — a— ^ ^ a —- --------- - -- -- .a ...

If w e g o alo n g h er e, w e co m e t o ...
On y o u r le f t /r ig h t y o u can se e ...
Th e [ p lace] is r ig h t in f ro n t o f y o u /o n y o u r le f t /r ig h t .
Th e [ b u ild in g ] is o p p o sit e t h e ...
Th e c a st le /c h u r c h /... w as b u ilt b y ... in ...
... is f am o u s f o r ...
Th e ... is o p e n t o v isit o r s f ro m ... t o ...

Try t o av o id t h e se co m m o n m ist a k e s:
Th e t o w n h a ll is o n y o u r r ig h t s id e. Th e t o w n h a ll is o n y o u r right .
Th e m u se u m is o p p o sit e f ro m t h e cat h e d r a l. Th e m u se u m is opposit e t h e cat h e d r al.
Th e t h e at r e w as d e sig n e d f ro m a D a n i sh a r c h it ect . Th e t h e at r e w as d e sig n e d by a D an ish ar ch it e ct .

A U D IO

0 6 Tw o I t a l i a n s a r e sh o w i n g Sh a r o n , a n A m e r i ca n v i si t o r , a r o u n d t h e i r t o w n . Li st e n a n d d e ci d e i f t h e
l8
st a t e m e n t s a r e t r u e o r f a l se . Co r r e ct t h e f a l se st a t e m e n t s.

1 Bo t h M aur o and Cr ist in a

are f rom M o d en a.

2 Cr ist in a w ent t o
u n iv er sit y in M ilan o .

3 Cr ist in a f in d s M o d en a a
b it sm all.

4 Sh ar o n ag r ees t o go t o a
m u seu m w it h M auro .

5 Sh ar o n d e cid es t o go t o
an ar t ex h ib it io n .
 U N IT 4 En t e r t a in in g a v isit o r | 35

A U D IO

0 7 M a t ch t h e t w o p a r t s t o m a k e se n t e n c e s f r o m t h e d i a l o g u e . Li st e n a g a i n i f n e c e ssa r y .
18

1 So are yo u bot h -a lik e liv in g h er e?

2 How lo ng b u n iv er sit y in To rin o .

3 1w ent t o c f rom M o d ena o r ig in ally?

A W h en 1g r ad u at ed d it ex act ly?

5 And do yo u e 1m o ved t o M o d en a.
6 Th at ’s so m et h in g f on a f arm .
7 1gr ew up g h ave yo u lived h er e?
8 W h ere is - h 1 m iss w alk in g in a cit y.

8 W o r k w i t h a p a r t n e r . A s k y o u r p a r t n e r so m e o r a l l o f t h e f o l l o w i n g q u e st i o n s t o f i n d o u t a b o u t

t h e i r l i f e . M a k e a n o t e o f t h e a n sw e r s.

Are yo u f rom [name of town/city] o r ig in ally? I grew up in ...

How lo n g have yo u lived h er e?
W h ere did yo u live b ef ore t h at ? I g r ad u at ed f rom [institution] in [year].
Did yo u go t o co lle g e /u n iv e r sit y /v o cat io n al
sch o o l in [name of town/city]?
W h at d id yo u st u d y? I w a s b o rn in ... I w ent t o u n iv er sit y i n ...

Do yo u lik e liv in g h er e?
Do yo u ever m iss [name of place]? I live in /n e a r /n o t f ar f rom ...
W h at do yo u do in yo u r f ree t im e?

N o w t e l l t h e c l a s s a b o u t y o u r p a r t n e r , b u t i n c l u d e t h r e e t h i n g s w h i ch a r e n o t t r u e .

Ca n t h e o t h e r s g u e s s w h a t t h e y a r e ?

For ex am p le:
A So Su zan n e w as born in Par is.
B Th at ’s not t r ue. I t h in k sh e w as born in Br u ssels.
A Yo u’re right ! Sh e w as born in Br u ssels and m oved t o Par is w hen sh e w as t en.

T A LK I N G A BO U T O R IG IN S

Talk in g ab o u t p e o p le ’s o r ig in s can b e a v e r y co m p licat e d an d se n sit iv e ar e a. H er e ar e so m e t ip s:

• It is v e r y im p o lit e ( an d o f f en siv e ) t o a sk n o n -w h it e B r it ish o r A m e r ican p e o p le w h e r e t h e y ar e ‘ r e a lly ’

f r o m , o r t o g u e ss w h e r e t h e ir f a m ily is f r o m .
• A m e r ic a n s o f A f r ican d e sce n t g e n e r a lly r ef er t o t h e m se lv e s a s A f r ican -A m er ican ( b u t n o t A f r o -
A m e r ican ) o r ‘ b lack* . Th e w o r d s co lo u r ed an d N ea r o ar e no lo n g e r u se d an d ar e co n sid e r e d
o f f e n siv e b y m o st p e o p le .
• B r it ish p e o p le o f A f r ican o r Ca r ib b e a n d e sc e n t g e n e r ally j g f e r t o t h e m se lv e s a s Bla ck Br it ish .
• Re m e m b e r t h at t h e UK is En g la n d , Sc o t lan d , W ale s, an d N o r t h er n Ir e lan d . So a Br it ish p e r so n can
b e f ro m an y o f t h e se c o u n t r ie s, an d (f o r e x am p le) a Sco t t ish p e r so n is a lso ‘ B r it ish ’ b u t n o t En g lish .
N e v e r a sk a Sc o t t ish p e r so n ‘ W h ich p ar t o f En g lan d ar e yo u f r o m ?’ !
36 | U N IT 4 En t e r t a in in g a v isit o r

A U D IO

0 9 m t h e d i a l o g u e i n e x e r c i se 6, M a u r o a n d C r i st i n a a l s o t e l l Sh a r o n a b o u t so m e t h i n g s sh e ca n

d o in M o d e n a . Co m p l e t e t h e se n t e n c e s f r o m t h e d i a l o g u e w i t h t h e w o r d s b e lo w . Li st e n a g a i n

i f n e c e ssa r y .

co u n t r y • f a ir * f ree • love • m used m • nice • p ick • r eally •

r eco m m en d at io n s • say • so ur t d s • t ake

1 If w e h a v e t im e , p e r h a p s w e c a n d r iv e o u t in t o t h e
V

T h a t w o u ld b e •

I’v e a c t u a l l y g o t t h e a f t e r n o o n t o m o rro w .

>1 1 w a s w o n d e r in g if y o u h a d a n v f o r t h in g s t o d o .

5 T h e r e ’s a f a n t a s t ic c a r a t P a n z a n o , w h ic h is n o t f a r

6 1can y o u if y o u l ik e .

7 T h e a n t iq u e is o n t o m o r r o w .

8 It ’s good.

/& Th at g reat . 1 a n t iq u e s.

10 I’ ll y o u u p at t h e h o t e l. ten?

W h i ch s e n t e n c e s a r e s a i d b y . . .

• t h e h o st ? 1, , ,, , • t h e g u e st ? 2

10 W o r k w i t h a p a r t n e r t o p r a c t i s e m a k i n g r e co m m e n d a t i o n s. T r y t o u se p h r a se s f r o m t h e La n g u a g e

Bo x o n t h e n e x t p a ge .

Par t n er A : W r it e d o w n t h r e e t h in g s v i s i t o r s

c a n d o in t h e t o w n o r c it y w h e r e

y o u w o r k o r l iv e . T e ll y o u r

p a r t n e r w h at t h e y ar e an d w h y

t h e y a r e in t e r e s t in g . If y o u r

p a r t n e r w a n t s t o se e o n e o f t h e

t h in g s , t h e n g iv e t h e m d ir e c t io n s

how to get t h ere.

Par t n er B: Sh o w in t e r e s t in w h a t y o u r

p a r t n e r is s a y in g .

N o w c h a n g e r o l e s.
 U N IT 4 En t e r t a in in g a v isit o r 37

R ECO M M EN D A T IO N S

R e c o m m e n d in g p la c e s t o se e R e a c t in g t o r e co m m e n d a t io n s

Th e r e ’s a( n ) g r e a t /f a n t a st ic /in t e r e st in g Th at so u n d s ( r e ally) n ic e /g r e a t /in t e r e st in g .

e x h ib it io n /a r t g a lle r y /m u se u m / I’ ll d e f in it e ly d o t h at .
r e st a u r a n t /c a f e /sh o p /p a r k /st r e e t . I’ ll d e f in it e ly go t h er e.
It ’s r e a lly w o r t h v is it in g / s e e in g / a v isit . I’d lo ve t o se e t h at .

G iv in g d ir e c t io n s

It ’s n ex t t o / n e a r / c lo se t o /ju s t ar o u n d t h e co r n e r f ro m t h e t o w n h a ll/sq u a r e .
It ’s o n t h e sa m e st r e e t a s y o u r h o t e l/t h e st at io n .
lu st go alo n g t h is st r e e t /t h e Hig h St r e e t , t h en t u r n le f t /r ig h t .

Tr y t o av o id t h e se co m m o n m ist a k e s:
It g iv e s a f an t a st i c e x h i b it io n at t h e cast le . T h e r e ’s a f an t a st ic e x h ib it io n at t h e cast le .
It ’s r e a l ly w o r t h t o v i s i t . It ’s r e ally w o r t h v isit in g .

It is i n t h e n e a r o f -t h e t o w n h all. It ’s near t h e t o w n h all.

0
A U D IO

11 H o st s o f t e n i n v i t e t h e i r g u e s t s t o j o i n t h e m i n s o c i a l a c t i v i t i e s . Li s t e n t o f o u r i n v i t a t i o n s a n d
19 - 2 2
c o m p l e t e t h e ch a r t .

C o n v e r sa t io n 1 C o n v e r sa t io n 2 C o n v e r sa t io n 3

a W h at in v it at io n d o e s
t h e h o st m a k e ?

b D o e s t h e g u e st
acce p t o r t u r n d o w n
t h e in v it a t io n ?
! _________________ j) J.
_

c W h at e x cu se d o e s
t h e g u e st g iv e ( if
an y ) ?

d W h at alt e r n at iv e
d o e s t h e g u e st
su g g e st ( if an y ) ?

N o w o r d e r t h e se n t e n c e s f r o m t h e c o n v e r sa t i o n s. I f n e c e ss a r y , l i st e n a g a i n t o c h e c k

y o u r a n sw e r s.

1 f or d i n n e r / if / t o jo in /w o u ld lik e /t o n ig h t / u s / 1 w a s/w o n d e r in g /y o u / .

2 m e e t in g /w e e k /H o w a b o u t /a c o f f e e / n e x t / f o r / ?

3 an / f or / have / 1/ o p er a / ext ra / t he / t icket / t o n ig h t / .

4 co m e / l ik e / yo u / t o / W o uld / ?

5 and I / Sat u r d ay / are / M y / next / p art ner / a p ar t y / h av in g / .

6 c o m e /c o u ld /h o p in g /w e r e /W e /y o u /.
| U N IT 4 En t e r t a in in g a v isit o r

IN V IT A T IO N S

A c c e p t in g in v it a t io n s

Th at w o u ld b e lo v ely. J h at so u n d s g r eat , t h an k s.
Th an k yo u , I d l ik e t h at v er y m u ch . Go o d id ea. Le t ’s d o t hat .

T u r n in g d o w n in v it a t io n s

It is m o r e d if f icu lt t o sa y ‘ n o ’ t o in v it a t io n s an d st ill b e p o lit e .

Her e ar e so m e e x am p le s o f h o w t o t u r n d o w n an in v it at io n :

1 t h a n k t h e p e r so n 2 g iv e a r e a so n 3 o f f e r a n a lt e r n a t iv e

Th at ’s r e a lly k in d b ut m y f l i g h t ’s at 6 p .m . so 1 sh o u l d Pe r h a p s w e can d o it n ex t
o f yo u p r o b a b ly st a y in t o w n j u st t o t im e I ’m in t ow n.
m ak e su r e 1g e t t o t h e air p o r t in
t im e .

Th at ’s v er y n ice o f yo u but I ’m af r aid m y b o ss w an t s m y Bu t m ay b e w e co u ld g o

a ct u a lly r ep o r t f i r st t h in g t o m o r r o w so 1 f o r d in n e r t o m o r r o w
n e e d t o st a y at t h e h o t el a n d in st e a d ?
w r it e t hat .

I ’d lo v e t o ( co m e) h o w ev er I ’m af r a id 1j u st d o n ’t h av e t im e Ho w a b o u t h a v in g lu n ch
t o d ay so m et im e n ex t w eek ?

1 2 R e w r i t e B ’s r e s p o n s e s t o m a k e t h e m m o r e p o l i t e .

1 A So , s h a l l w e h a v e d in n e r t o g e t h e r t o n ig h t ?

B I c a n ’t . I h av e t o g e t u p e a r ly t o m o r ro w ;

T h a t w o u l d b e r e a l l y n i c e , b u t I' m a f r a i d I h a v e a m e e t i n g f i r s t t h i n g t o m o r r o w a n d I h a v e t o

g o t o b ed ea r ly

2 A H o w a b o u t so m e lu n c h ?

B N o , I d o n ’ t h a v e t im e r

3 A I’ m h a v in g f r ie n d s o v e r f o r a

b a r b e c u e t h i s e v e n in g . W o u l d y o u

l ik e t o c o m e ?

B N o , I h a v e t o p r e p a r e -a

p r e s e n t a t io n .

4 A W e ’ r e g o in g f o r a d r in k . W o u ld y o u

l ik e t o jo in u s ?

B I m p o s s i b l e . I’ m m e e t i n g s o m e o n e

e lse .

1 3 W o r k w i t h a p a r t n e r . U se t h e p r o f i l e s in t h e P a r t n e r F i l e s t o d o a r o l e - p l a y . T r y t o u se p h r a se s

f r o m t h i s u n i t t o m a k e a n d t u r n d o w n o r a cce p t i n v i t a t i o n s. Partner A F ile 4 , p . 6 1

Partner B F ile 4 , p . 6 3
 U N IT 4 En t e r t a in in g a v isit o r 39

Re a d t h i s a r t i c l e f r o m a n A m e r i ca n m a g a z i n e a n d d i sc u ss t h e q u e st i o n s w h ich f o l lo w .
O U TPU T

M a k in g bu s in e s s p e zs o n al
B u sin e ss is a lw a y s g o o d f r ie n d o f m in e , b eg an t a k in g h is d au g h t er , Lau ra,

p e r so n a l, a n d o p e n in g u p o n b u sin e ss t r ip s w it h h im so t h at t h e y co u ld sp en d
t o y o u r b u s i n e ss c o n t a c t s m o r e t im e t o g et h er . D in n e r co n v e r sat io n s b e cam e

i s t h e b e st w a y t o d e v e l o p m o r e p e r so n al b e cau se h is b u sin e ss co n t act s w an t e d

y o u r b u s i n e ss r e l a t i o n ­ t o t a lk t o Lau ra. Jo h n ' s co n t act s t o ld h im ab o u t t h e ir

s h i p s . K e l l y W a t so n a r g u e s f am ilie s, an d o n e m a n ag e r ’s so n ev en b e cam e Lau r a’s

w h y y o u sh o u l d st o p p en f r ie n d .

t r y in g t o k e e p y o u r Ev er yo n e w as a w in n e r w it h t h is scen ar io . N o t o n ly

b u s i n e ss l i f e a n d y o u r d id Jo h n sp en d m o r e t im e w it h h is d au g h t er , b u t sh e
f a m il y lif e se p a r a t e . le ar n e d a lo t ab o u t h is w o r k an d t h e w o r ld o f b u sin e ss.
A n d Jo h n ’s b u sin e ss co n t act s n o w in v it e Jo h n an d h is
‘ D ie n st ist D ie n st u n d Sch n ap s ist Sch n ap s' is a f am o u s d au g h t e r t o sp en d t im e w it h t h e ir f am ilie s, t ak in g

Ge r m a n say in g . W o r k is w o r k , an d so cializ in g is t h o se b u sin e ss r e lat io n sh ip s t o an o t h e r level.

so c ializ in g , an d t h e t w o w o r ld s sh o u ld n ev er m eet , So d o n ’t be af r aid t o m ix y o u r b u sin e ss lif e w it h y o u r

r ig h t ? W r o n g ! Tr e at in g b u sin ess co n t act s d if f e r e n t ly p e r so n al lif e. OK, so y o u m ig h t n o t be ab le t o g iv e a

f r o m p e r so n al f r ie n d s is o n e o f t h e m o st co m m o n sale s p r e se n t at io n o v er d in n e r if y o u r f r ie n d s o r f a m ily

m ist ak e s b u sin e ss p eo p le m ak e. Th in k ab o u t y o u r
b u sin e ss co n t act s w h o ar e also f r ie n d s o f yo u r s. Isn ' t
Yo u c o n o sk t h e m
it e asie r t o do b u sin e ss w it h t h e m ? D o n ’t t h e y h elp
y o u r se lf . T h e y ' ll be
yo u an d t o le r at e y o u r m ist ak e s m o r e t h an casu al
h e r e in f i v e m i n u t e s !
acq u ain t a n c e s? Ex act ly! So m ak e yo u r b u sin e ss
r e lat io n sh ip s m o r e p e r so n al an d yo u w ill f in d y o u r
w o r k is e asie r an d t h a t yo u ar e m o r e su ccessf u l.
Bu t h o w can yo u m ak e b u sin e ss m o r e p e r so n al?
Easy! Do t h e sam e t h in g s yo u w o u ld d o w h e n m ak in g
' r eal' f r ie n d s. Sh o w t h a t y o u ’re h u m a n , n o t ju st a f ace
in a su it .Cr e at e in t im a c y b e t w e e n y o u an d t h e b u sin e ss
c o n t act an d y o u w ill cr eat e t r u st . In st e ad o f ju st m a k in g
su p e r f ic ial sm all t alk , t alk ab o u t t h e t h in g s w h ich ar e
r e ally im p o r t an t t o yo u : y o u r f am ily , y o u r h o b b ies, y o u r ar e t h e r e . Bu t it d o esn ' t m at t er : w h e n it co m es t o

p r o b lem s, an d w o r r ies. b u sin e ss, it 's t h e p e r so n al r e lat io n sh ip t h at m ak es all

A n d d o n ' t be af r aid t o in t r o d u ce y o u r b u sin ess t h e d if f er en ce. M ix in g y o u r b u sin e ss lif e w it h y o u r

co n t act s t o y o u r f r ie n d s an d f am ily . Jo h n Zim m e r m a n , p e r so n al lif e b e n e f it s ev er yb o d y: yo u , y o u r b u sin ess
w h o is CEO o f a t e c h n o lo g y co m p an y in ' Seat t le an d a co n t act s, an d y o u r f am ily . ■

O V ER TO YO U

• Do yo u ever m ix yo u r b u sin e ss and p er so n al liv e s? How m an y o f yo u r b u sin e ss co n t act s have m et

yo u r f am ily or f r ie n d s?
• W o uld yo u ever t ak e a m em b er o f yo u r f am ily w it h yo u on a b u sin e ss t r ip ?
• Is it e asie r t o do b u sin e ss w it h f r ien d s t han casu al acq u ain t an ce s? W h at are t he ad van t ag es and
d isad v an t ag e s?
• How can b u sin e ss p eo p le b alan ce w o rk co m m it m en t s w it h p r iv at e /f am ily lif e?
40

E a t in g o u t

W h ich o f t h e p l a ce s b e lo w w o u l d y o u t a k e
ST A R T E R
t h e f o l l o w i n g g u e st s t o f o r d i n n e r ?

D i sc u ss w i t h a p a r t n e r .

• a gr o up o f Br it ish en g in eer s
• an im p o r t an t In d ian cu st o m er
• co lleag u e s f rom yo u r Am er ican su b sid iar y
• an in t er n at io n al gr o up o f yo u n g p eo p le
d o in g w o r k ex p er ien ce at yo u r co m p an y
• a gr o up o f h ig h -r an k in g go ver n m en t o f f icials
f rom Lit h u an ia

Finnegan's Wake
E n jo y t h e ’c r a i c ' a t
Zweighof The F CR A GB
o u r f u n I r ish p u b !
T r a d it io n a l G e r m a n , T>leedih4 So p h i s t i c a t e d m o d e r n

S w is s a n d A u s t r ia n v e a e t a r ia n an d v e ga n
i i e z r i
La r g e sc r e e n T V sh o w in g a ll b ig s p e c ia lit ie s W s i n e in a n e le g a n t

T h e b e s t s t e a k in t o w n - se t t in g .
sp o r t in g e v e n t s.
co o k e d a t y o u r t a b le .
•
20 different beers A ll d ish e s p r e p a r e d w it h
H a p p y h o u r 7 - 8 p .m .
on tap. Sp e c i a l m e a t b u f f e t o n

W e d n e s d a y n i g h t s.
o r g a n ic lo ca l p r o d u c e .
e v e r y d ay.
Tw o p in t s o f G u i n n e ss f o r t h e
Large groups Fr e e s i d e d i sh w i t h e v e r y In n o v a t i v e sa la d a n d j u i c e

p r ice o f o n e .
catered for st e a k . b a r s.

L e e 's 'K r a z y Phitsanulok

Ka r a o k e Ka ve r n ' Fi n e , a u t h e n t ic , f ul l - M ick elin r sta rred resta ura n t w ith
y Fu n k ar ao k e b a r w it h o v e r 2 0 ,0 0 0 f l avo ur ed Th a i c uisine . aw ard-w in ning interior.
so n g s t o c h o o se f r o m !

* Fr i d a y n i g h t i s f a n c y j t j s s k a r a o k e We use t he very best ingredient s Seasonal dishes created by

sta r ch e f A n d r e Royal.
n igh t - everyo n e v v h o ^ jm e s in f a n cy wit h fresh herbs, spices and
d r e ss g e t s a f r e e p i t c h e r o f b e e r ! veget ables sent direct ly t o us Exten siv e w ine list to com plem en t
y O f f ice p a r t i e s w e l co m e ! from growers in Thailand. Our m e a ls . Reservations required

N o w t h i n k o f y o u r o w n f o r e i g n b u si n e ss co n t a ct s. W h e r e w o u ld y o u t a k e t h e m ? W h y ?
 U N IT 5 Ea t in g o u t | 41

A U D IO

0 1 B r u n o a n d C a r l o a r e e n t e r t a i n i n g A n n a a t a l o c a l r e st a u r a n t . Li st e n t o t h e co n v e r sa t i o n a n d

23 a n sw e r t h e q u e s t i o n s b e lo w .

2 W h y is An n a h u n g r y?
3 W h at do w e d isco v er ab o u t Brun o ' s w if e?
4 W ho is d r iv in g ?
5 W h at do t h ey p lan t o do lat er ?

Co m p l e t e t h i s t a b l e w i t h t h e i r o r d e r s.

St a r t e r M a in c o u r se D r in k

Anna

Bru n o

Ca r lo

2 M a t ch t h e t w o h a l v e s t o m a k e se n t e n c e s f r o m t h e d i a l o g u e . Li s t e n a g a i n i f n e c e ssa r y .

i Th is l o o k s ------------- are w e h av in g , Car lo ?

2 i ho p e - t o d r in k ?

3 I’m ab so lu t ely f o llo w ed by t he p ast a.

\
4 I’m af r aid t h ey d o n ’t have \ ■ ^d r eco m m en d ?

5 How m an y co u r ses 1 e cat ch t he w ait er ’s at t en t io n.

6 W h at do yo u H m en u s in En g lish here.

7 It co m es w it h asp ar ag u s \ yo u like it .
8 I’ ll have t he so u p ^ h st ar vin g .

9 W h at w o uld yo u like ^ —► i a r eally nice p lace.

10 Let ’s see if w e can *4 and sm all p o t at o es r o ast ed in t he o ven.
 Lo o k a t t h e d e scr i p t i o n s o f d i f f e r e n t d i sh e s b e lo w . Ca n y o u g u e s s w h a t e a ch d i sh i s?

2 Th is is a t y p ic a l
3 Th is is an In d ian
It alian d ish . It ’s m ad e w it h f lat
1 So t h is is a Sw iss sp e cialit y . sp e c ia lit y p o p u lar in t h e W est ,
sh e e t s o f p ast a w it h t o m at o sau ce
Yo u g et a p o t w it h m elt e d c h e e se e sp e c ia lly in t h e UK. Yo u h av e m eat c
in b e t w een . It a lso h as a w h it e
an d t h en yo u d ip p ie c e s o f b r ead v e g e t a b le s in a sp ic y sa u c e . Of t en
sa u ce an d m ayb e, so m e
in t o t h e ch e e se an d eat t h e m . t h e sa u c e is m ad e w it h cr e am .
ch e e se o n t o p .
It ’s g r eat at p a r t ie s o r w h e n yo u It ’s se r v e d w it h r ice .

h av e a g r o u p o f p e o p le .

T h i n k o f t h r e e d i sh e s a n d e x p l a i n t h e m t o y o u r p a r t n e r . Ca n t h e y g u e s s w h a t t h e y a r e ?

E X P LA I N I N G A M EN U

Th is is a lo c al sp e c ialit y . It ’s m ad e w it h m e a t /f ish /v e g e t a b le s.
It ’s t y p ic a l o f /a sp e c ia lit y o f o u r r e g io n . It ’s a b it lik e sp a g h e t t i/ p u d d in g /r ic e /p iz z a .
It ’s a sp ic y /sa v o u r y /sw e e t d ish . It ’s a l ig h t /d a r k /w h e a t b eer.
It ’s a k in d o f p a st a /m e a t /d u m p lin g . It ’s ju ic e m ix ed w it h m in e r al w at er.

So r t t h e w o r d s i n t o t h e co r r e ct ca t e g o r i e s in t h e t a b l e b e lo w .

sw eet rich rice

b ake

p o t at o w ed g es ro ast p o rk

g r ill ( Br E) /b r o il (AmE) st ar t er ( Br E) /ap p et izer (AmE) o n io n

p ep p er

cab b ag e co ur get t e ( Br E) /zu cch in i (AmE) salad m ain co u r se

ch icken ch ip s ( Br E) /Fr en ch f r ies (AmE) sav o u r y ligh t

jj£ s s ^ r T f ry ham sp icy lam b

parts of the typ e s of m eat types of sid e d ish e s w a y s o f c o o k in g w o rd s for

m eal v e g e t a b le d e sc r ib in g f o o d

dessert beef

Ca n y o u a d d m o r e w o r d s t o t h e ca t e g o r i e s in t h e t a b le ?
 U N IT 5 Ea t in g o u t | 43

5 W o r k w i t h a p a r t n e r t o r o l e - p l a y t h e st a r t o f a b u si n e ss l u n ch . Ex p l a i n t h e m e n u t o y o u r p a r t n e r

a n d d e ci d e w h a t y o u w i l l o r d e r .

AT A R EST A U R A N T

H e l p i n g w it h t h e m e n u D e c id in g w h a t t o o r d e r

Let m e k n o w if yo u n ee d a n y h e lp w it h t h e m en u . Do yo u k n o w w h at y o u ’re h a v in g ?
Oh , t h at . It ’s a k in d o f f ish . H av e yo u d e cid e d y e t ?
It ’s (a b it ) lik e an o m e le t t e . Th a t ’s w h at I’m g o in g t o h av e f o r m y st ar t er .
Do yo u k n o w r a v io li? W e ll, it ’s sim ila r t o t h at . 1 t h in k I’ ll h av e t h at f o r t h e m ain co u r se .
It ’s m ad e w it h e g g s, m ilk , an d su g ar . I’m g o in g t o h av e t h e d ish o f t h e d ay ( B r E) /sp e c ia l
(Am E)
Try t o av o id t h e se co m m o n m ist a k e s:
\A/n
VVClif*p
HUTrl. E x cu se m e .

Giv e -u s#H H TO f W v Can w e h a v e /se e t h e m e n u , p le a se ?

1 d o n ’ t eat -p +g. 1 d o n ’ t eat pork.

1 t ak e t h e -p ast a. I’ll h a v e t h e p ast a.

I’d lik e w at e r w it h /w it h o u t g as. I’d lik e s p a r k lin g /st ill w at er .

A U D IO

A n n a , B r u n o , a n d Ca r l o a r e f i n i sh i n g t h e i r m e a l . T i c k [ ✓ ] t h e t o p i cs t h e y t a l k a b o u t .

t he r est au r an t □ f r ien d s

h o lid ays □ sp o r t □

f am ily □ cu lt u r al d if f er en ces

m u t u al acq u ain t an ces □ t h eir jo b s

N o w co m p l e t e t h e se n t e n c e s f r o m t h e d i a l o g u e . Li st e n a g a i n i f n e ce ssa r y .

i So , how t he t u n a?

2 Oh, it w as ver y and co o ked ,

S So do o f t en?

4 W h at , Br u n o ?

S So w ell, Car lo ?

6 You ear lier.

7 Re ally? We f or o ur h o lid ay.

8 Do A n n a?

9 You t o Cr o at ia last year.

10 Fran ce, I’ve st ill go t room f or

4 4 | U N IT 5 Ea t in g o u t

7 T a l k i n g a b o u t y o u r f a m i l y i s a g o o d s m a l l - t a l k su b j e c t a n d h e l p s t o d e v e l o p a r e l a t i o n sh i p .

H o w m u ch ‘ f a m i l y v o c a b u l a r y ’ d o y o u k n o w ? W o r k w i t h a p a r t n e r t o d o t h i s q u i z .

c a g i r l o r b o y w h o h a s n o b r o t h e r s o r si st e r s
Lo o k a t t h e w o r d s b e lo w .

a cq u a in t a n ce • d i v o r ce d • m a r r ie d • d a so n y o u r h u sb a n d o r w if e h a s f r o m a

m o t h e r - in - la w ■ o n l y ch il d ■ r e la t io n s •
p r e v io u s m a r r ia ge
r e la t i v e s ■ se p a r a t e d ■ si n g l e ■ st e p - so n

N o w c o m p l e t e t h e se n t e n c e s.
Ca n y o u f in d :

4 M y p a rtn e r a b a b y n e xt
1 f o u r w o r d s f o r t y p e s o f m a r i t a l st a t u s?
year.

5 M y w if e 's b r o t h e r , in o t h e r w o r d s m y

l i v e s in A u s t r a l i a

2 t w o o t h e r w o r d s f o r ' f a m i l y m e m b e r s' ?
6 A f t e r t h e m e e t i n g , so m e o f t h e g u y s a r e

m e e t in g t h e ir fo r

d in n e r . M in e h a d t o st a y a t h o m e w it h t h e
3 w o r d s t h a t m a t ch t h e se d e f i n i t i o n s?
ch i ld r e n , so I'll j u st g e t r o o m se r v ice .
a so m e o n e w h o y o u k n o w b u t is n o t a f r ie n d

7 M y so n 's g o i n g o u t w it h h i s f i r st

b t h e m o t h e r o f y o u r h u sb a n d o r w if e

8 1 f e e l so r r y f o r . It 's

e a si e r w i t h b r o t h e r s o r sist e r s.

8 W o r k w it h a p a r t n e r . D r a w p a r t o f y o u r

f a m ily t r e e w it h a t le a st f iv e p e o p le

( o r w r it e d o w n t h e n a m e s o f f iv e

p e o p l e i n y o u r f a m i l y ) . T h e n t a k e i t in

t u r n s t o a s k e a ch o t h e r q u e s t i o n s

a b o u t y o u r f a m ilie s.

T A LK I N G A BO U T F A M I LY

Do yo u h av e an y b r o t h e r s o r sist e r s? [ n am e] g o t m ar r ie d in [ year ] .

Is [ n am e] m a r r ie d ? H e /Sh e h a s ... ch ild r e n .

D o e s [ n am e] h av e an y c h ild r e n ? H e /Sh e is sin g le .

Ho w o ld is [ n am e] 1. Th e y ar e m a r r ie d /liv in g t o g e t h e r /se p a r a t e d /d iv o r c e d .

W h e r e d o e s [ n am e] liv e ? H e /Sh e i s ... y e a r s o ld .

 K EEP IN G A C O N V ER SA T IO N G O IN G

So m e t im e s it can b e d if f icu lt t o k e e p a co n v e r sat io n g o in g , e sp e c ia lly if y o u r

co n v e r sat io n p ar t n e r is no t v e r y g o o d at so c ia liz in g . Her e ar e so m e t ip s f o r av o id in g
aw k w ar d sile n c e s.

• W h en so m e o n e a sk s yo u a q u e st io n , u su a lly it is b e ca u se t h e y ar e g e n u in e ly
in t e r e st e d so d o n ’ t ju st g iv e a sim p le an sw er . Giv e so m e ex t r a in f o r m at io n a n d /o r
a sk an o t h e r q u e st io n in r e t u r n :

A Ho w l o n g h av e y o u b een w o r k in g h er e ?
B A b o u t t hr ee y ear s. Bef o r e t h at I w as a ct u a lly w o r k in g f o r t h e co m p et it io n .
W h at a b o u t y o u ? Ho w l o n g h a v e yo u b een w it h y o u r co m p a n y ?

• If so m e o n e o f f er s ‘ex t r a’ in f o r m at io n w h e n an sw e r in g y o u r q u e st io n , a sk an o t h e r
f o llo w -u p q u e st io n :

A Th is i s a g r eat r est au r an t . Do y o u co m e h er e o f t en ?
B Oh y es. I w as h er e la st w eek act u ally.
A Oh r e a l l y ? W as t h at f o r b u si n e ss o r p l e a su r e ?

• If t h e co n v e r sat io n ‘d ie s’ , yo u can st ar t a new t o p ic b y r e f e r r in g t o o r a sk in g ab o u t

so m e t h in g t h at w a s sa id e a r lie r :

So , ar e y o u m ar r ied , M a r co ? Yo u m en t io n ed y o u r m o t h er -in -la w ear lier .

Yo u w er e sa y i n g e a r l ie r t hat y o u sp e n t so m e t im e in A f r ica.

T h e a n sw e r s t o t h e q u e s t i o n s b e l o w a r e t o o sh o r t . M a k e t h e m l o n g e r b y a d d i n g e x t r a

i n f o r m a t i o n a n d a q u e st i o n , a s in t h e e x a m p l e .

1 A So , do yo u live n ear h er e?
B Yes, I do.
[ o n ly 2 km ] Our house is only two Kilometres from here.
[ y o u / l i v e ?] What about you? Po you live near your worK?

2 A And how o ld is yo u r d au g h t er ? 5 A Have yo u ever b een t o M o sco w ?

B Sh e' s six. B Yes, I have.
[ r e c e n t l y st a r t e d sc h o o l ] [ t h r e e y e a r s a g o / o n b u si n e s s]

[ y o u / c h i l d r e n ?] [ y o u ?]

3 A W h at kin d o f do g do yo u h av e? . 6 A And do yo u do an y sp o r t s?
B An A lsat ian . B I p lay sq u ash
[ f u n b u t n e e d s l o t s o f e x e r c i se ] [ o n c e a w e e k w it h f r i e n d s]

[ y o u / p e t s ?] [ y o u / sp o r t s?]

4 A So , how lo ng have yo u b een w it h t he 7 A It ’s so ho t t o d ay. Is it n o r m ally lik e t h is

co m p an y? t h e su m m er h er e?
B Six year s. B No, it ’s not .
[j o i n e d a f t e r u n i v e r si t y ] [ v e r y h o t f o r u s / u s u a l l y 25 d e g r e e s]

[ y o u / b e w it h y o u r c o m p a n y l o n g ?] [ w e a t h e r / w h e r e y o u l i v e ?]
4 6 | U N IT 5 Ea t in g o u t

1 0 Co m m e n t i n g o n w h a t p e o p l e s a y i s a g o o d w a y t o k e e p a c o n v e r sa t i o n g o i n g .

M a t ch B ’ s co m m e n t s t o w h a t A s a y s . So m e t i m e s m o r e t h a n o n e a n sw e r i s p o ssi b l e .

A B

1 1ju st got m ar r ied last year act u ally .----------^ a Th at m ust be ver y st r essf u l.

2 M y h u sb an d is a m et eo r o lo g ist . \ b Re ally? Th at ’s an in t er est in g jo b !

3 Last year 1w o n a p rize f or o ne o f t h e ^ c Oh, co n g r at u lat io n s!

p r o d u ct s 1 d esig n ed . d You m ust be ver y p ro ud o f her.

4 Th e p r o ject d ead lin e is next w eek and w e’re e Th at m ust have b een ver y excit in g.

no t g o in g t o m ake it. f You m ust have f elt ver y p leased .

5 M y d au g h t er h as ju st got a p lace at o ne o f g Oh, I’m so r r y t o h ear t h at . 1 im ag in e t hat

t h e b est u n iv e r sit ie s in t he co unt ry. w as a d if f icu lt t im e f or yo u.

6 Bef o re 1got t h is jo b 1w as u n em p lo yed f or

t w o year s.

7 1w ent t o Peru on h o lid ay last year.

W h e n d o w e sa y that must be .. . and w hen that must have been. . . ?

1 1 W o r k w i t h a p a r t n e r t o m a k e s m a l l t a l k a t a r e st a u r a n t . U se t h e i n f o r m a t i o n in t h e P a r t n e r F i l e s

t o a s k q u e s t i o n s a n d k e e p t h e co n v e r sa t i o n g o i n g . Partner a F i l e «; D 6 i

Partner B F ile 5 , p . 6 3

A U D IO

Q 1 2 A n n a , B r u n o a n d C a r l o a r e r e a d y t o p a y . Li st e n a n d d e c i d e i f t h e st a t e m e n t s b e l o w a r e t r u e o r
25
f a l se .

1 Bo t h An n a an d Bruno
are t ir ed .
2 Th ey all w an t a cof f ee.
3 An n a w an t s t o pay.
4 Sh e d o esn ’t w an t t o
leave a t ip.
5 In t h e en d , Ann a
d o esn ’t pay.
 U N IT 5 Ea t in g o u t | 47

1 3 Co m p l e t e t h e se n t e n c e s f r o m t h e d i a l o g u e w i t h t h e c o r r e c t f o r m o f v e r b s f r o m t h e b o x .

Y o u w i l l n e e d t o u se so m e v e r b s m o r e t h a n o n ce .

be • cat ch • get • h ave • put ♦ ro und

1 I’l l _____________o ne w it h t he b ill. 5 Yo u _____________ver y w elco m e.

2 Let me t ry a n d _________ _ t h e w ait er. 6 I’m g o in g t o ____________it on ex p en ses an y w ay.

3 Let m e ____________ t h is. 7 Ju st ____________ up t he t o t al.

4 Se r io u sly, i t _____________ on me. 8 But I d o n ’t _____________ an y cash on me!

BUT SERIOUSLY ...

W e sa y se r i o u sl y w h en w e w an t t o e m p h asiz e t h at w e r e ally m e an so m e t h in g (f o r e x am p le w h en
w e ar e t r y in g t o p e r su a d e so m e o n e t o acce p t an o f f er ):

Ser io u sly , t h is is o n m e.
Ser io u sly , I can t ak e y o u t o t h e a ir p o r t It ' s n o p r o b lem .

W e can also sa y it af t e r a jo k e :

Th at ' s a b r il lia n t su g g e st io n - I'm g o i n g t o t ell ev er y o n e I t h o u g h t o f it . Bu t ser io u sly ,

I d o t h in k it ' s a g o o d id ea.
O u r lo r r ie s ar e so sl o w t h e f o o d is o u t o f d at e b ef o r e it ar r iv e s. Bu t ser io u sly , w e d o h av e
p r o b le m s w it h d e liv e r y t im es.

No t e t h at in m an y c u lt u r e s h u m o u r is v e r y im p o r t an t in so c ia liz in g . Bu t , d if f e r e n t cu lt u r e s t e n d t o
h av e v e r y d if f e r e n t se n se s o f h u m o u r , an d jo k e s o f t en d o n ’t ‘ t r a n sla t e ’ w e ll f ro m o n e c u lt u r e t o
an o t h e r . A s an e x am p le , t h e B r it ish lik e se lf -d e p r e c a t in g h u m o u r w h e r e a p e r so n m a k e s jo k e s
ab o u t h im o r h e r se lf . Th e B r it ish can a lso be v e r y sa r c a st ic in so c ia l sit u a t io n s an d m ak e f u n o f
e ach o t h e r - t o t h e o u t sid e r t h is can se e m r at h e r a g g r e ssiv e .

14 Y o u a r e i n a r e st a u r a n t in t h e U K w i t h a b u s i n e s s c o n t a c t a n d i t ’ s t i m e t o p a y . W o r k w i t h a

p a r t n e r t o m a k e a d ia lo g u e .

AT TH E EN D OF A M EA L

A sk in g f o r t h e b ill R e sp o n d in g t o t h a n k s

Can w e h av e t h e b ill, p le a se ? Yo u ’re ( ver y) w elco m e .

Co u ld yo u b r in g u s t h e b ill, p le ase (w h en y o u h av e It w a s a p le asu r e .
a m o m en t )?
Tr y t o av o id t h e se co m m o n m ist a k e s:
O f f e r in g t o p a y 1 in v it e yo u . I’ ll g et t h is ./ T h is is o n m e ./
Let m e / r i l g et t h is. It ’s m y t r e at .
Th is is o n m e. Pie a se . Yo u ’re w e lco m e , ( w h en
r e sp o n d in g t o t h an k s)
T h a n k in g so m e o n e f o r a m e a l
Th e f o o d t ast e d v e r y Th e f o o d w a s v er y g o o d /
Th at w a s lo v ely, t h a n k yo u .
1
w t rnr g r e a t /f a n t a st ic .
Th a t ’s v e r y n ice o f yo u t o p ay.
48 I U N IT 5 Ea t in g o u t

Lo o k a t w h a t t h e se p e o p l e a r e s a y i n g a b o u t s o c i a l i z i n g in r e st a u r a n t s, W h i ch o p i n i o n ( s) d o y o u
O U TPU T
a g r e e w it h ?

I h at e it w h e n I’m h av in g d in n e r in a r e st au r an t w it h

b u sin e ss co n t act s an d it ’s t im e t o p ay. It ’s n e v e r

co m p le t e ly c le a r w h o ’s g o in g t o g et t h e b ill. Yo u
h av e t o o f f er t o p ay, b u t t h e n t h e o t h e r s h av e t o
sa y t h at t h e y ’ ll p ay. Of t en I c an ’ t t e ll if t h e y m ean it
o r n o t , an d I d o n ’ t k n o w if I sh o u ld p ay o r let t h em
p ay. It ’s r e ally e m b ar r assin g .

Eat in g w it h b u sin e ss co n t act s f ro m an o t h e r co u n t r y

is v e r y st r e ssf u l, in m y o p in io n . It ’s su ch a cu lt u r al
t h in g , an d t h e r e ar e a h u n d r e d lit t le r u le s yo u h av e t o
f o llo w , o t h e r w ise p e o p le t h in k y o u ’re im p o lit e .
I’m alw a y s so w o r r ie d t h at I n e v e r e n jo y m y m eal!

I lo v e e at in g o u t w it h b u sin e ss co n t act s.
It ’s alw a y s a r e al ch an ce t o g et t o k n o w
t h em a s p e o p le . I lik e t h e f act t h at yo u can
t a lk ab o u t t h in g s o t h e r t h an b u sin e ss.

A n d it ’s in t e r e st in g t o lear n ab o u t t h e f o o d
in t h e ir co u n t r y - t h at ’s a lw ay s a g o o d
t o p ic o f co n v e r sat io n .

So m e t im e s I f in d it d if f icu lt t o k n o w
h o w m u ch t o t ip w h e n I’m in a f o r eig n
co u n t r y. It ’s e sp e c ia lly d if f ic u lt w h en
y o u ’re n o t su r e h o w m u ch t h e m o n e y

is w o r t h . Bu t n o r m a lly I a sk t h e
p e o p le I’m w it h an d t h e y g iv e m e
so m e ad v ice .

O V ER TO YO U

• W h at o t h er eat in g and d in in g h ab it s have yo u no t iced in o t h er co u n t r ies?

• W ho p ays w hen yo u go t o d in n er w it h b u sin e ss co n t act s?
• How m uch do yo u n o r m ally t ip in r est au r an t s in yo u r co u n t r y? W h at ab o ut in o t h er co u n t r ies yo u ’ve
v isit e d ?
 N e t w o r k in g a t a t r a d e f a ir

Lo o k a t t h e n e t w o r k i n g t i p s b e lo w . D o y o u a g r e e / d i sa g r e e w it h t h e m ? W h i c h a r e t h e b e st t i p s?

S t e p s t o s u c c e s s f u l n e t w o r k in g

1 Pr e p ar e a 3 0 -se c o n d ‘v e r b al b u sin e ss c a r d ’ : 5 A sk q u e st io n s. Yo u le ar n m o r e b y list e n in g t h an

' H i , I' m Sh a r a Lace y. I' m t h e CTO o f b y t alk in g .
Gr e e n Fir e Sy st em s. W e p r o v id e . . . ’ .
6 W e ar co m f o r t ab le c lo t h e s. Yo u w o n ’t m a k e

2 O f f er yo u r n a m e w h e n yo u in t r o d u ce a g o o d im p r e ssio n if yo u d o n ’t f e e l g o o d in

y o u r se lf . You k n o w w h o yo u ar e , b u t o t h er w h at yo u ar e w e ar in g .

p e o p le d o n ’t ! 7 Re m e m b e r t o g iv e p e o p le y o u r b u sin e ss car d .
Bu t a sk f o r t h e ir car d f ir st .
3 A r e yo u f e e lin g sh y an d lo n e ly ? Lo o k f o r
so m e o n e w h o is a lo n e , an d sp e a k t o t h e m . 8 M ak e e y e co n t act .

9 Sm ile !
4 Fo c u s o n o t h e r p e o p le r at h e r t h an yo u r self .
List e n t o w h at t h e y ’re sa y in g in st e ad o f 10 Pr a c t ise ! Th e m o r e n et w o r k in g yo u d o , t h e
t h in k in g ab o u t w h at yo u w an t t o sa y nex t . b e t t e r yo u w ill b e !

H e r e a r e so m e t o p i c s y o u ca n u se t o b e g i n a co n v e r sa t i o n a t a t r a d e f a i r . Ca n y o u t h i n k o f a n y

o t h e r s?

t he w eat h er ho m e t ow n /co u n t r y
ex h ib it s

ho t el
p r act ical inf o r m at io n
(e.g. ask in g f o r d ir ect io n s or help) co m p an ies
t he t r ad e f air

N o w m a t ch t h e se st a t e m e n t s u se d t o b e g i n a c o n v e r sa t i o n w i t h t h e t o p i c s a b o v e .

T h i n k o f st a t e m e n t s f o r t h e o t h e r t o p i c s.

1 I n o t iced t h at yo u r nam e t ag says yo u w o rk f or Jan sch Net w o r ks.

2 Ex cu se m e, do yo u kno w ho w t o o p er at e t h is t icket m ach in e?
3 W h at a b eau t if u l d ay! It ’s t oo b ad w e’re st u ck in here.
4 Are yo u st ayin g at t he Four Se aso n s as w ell?
5 Th is lo o k s ver y in t er est in g . W h at is it ex act ly?
6 Are yo u here f o r t he elect r o n ics sh o w ?
7 Ex cuse m e, are yo u A m er ican ? I heard yo u sp e ak in g En g lish ...
5 0 | U N IT 6 N e t w o r k in g a t a t r a d e f a ir

A U D IO

©
2 6 -2 8
U t e A d e n a i s t h e h e a d o f p u r c h a s i n g f o r a l a r g e e l e c t r o n i c s f ir m

in G e r m a n y . Li s t e n t o t h r e e c o n v e r sa t i o n s sh e h a s a t a t r a d e f a i r

in M i l a n . W h i c h o f t h e t o p i c s f r o m e x e r c i se 1a re m e n t io n e d ?

W h e r e i s e a ch c o n v e r sa t i o n t a k i n g p la ce ?

T o p ic ( s) P la ce

>

A U D IO

0
^
2 6 -2 8
3 Co m p l e t e t h e se n t e n c e s f r o m t h e d i a l o g u e s w i t h w o r d s f r o m t h e b o x . T h e n l i s t e n a g a i n t o c h e c k

y o u r a n sw e r s.

ab o u t • alt • b ased • ch ed u n g • do • ex cu se me • f rom • jo in •

lo o k in g af t er • m in d • n ear • n o t icin g • s 6 • so r r y • vyay • w it h

1 I’m ____________ , but I co u ld n ’t h e lp yo u ’ve got a Ch ip p er b ag.

(2) I’m Ut e A d en a, b y t h e _______________.

3 W h at co m p an y ar e yo u ,______?

4'__ _____________ , do yo u kno w if t h is is t he st o p f or t he CASPA t r ad e f air ?

(5) I’m _______________ Ge r m an y ,_______________ Fr an k f u r t ...

6 So , ar e yo u , a st an d at t he f air ?

7 W h er e are vo u _________ ?

8 And w h at ____________ y o u ? W h at _______________ yo u d o ?

9 Ex cu se m e, do yo u if I _______ -_______ yo u ?

10 Not at .

11 . , w hen did yo u get h er e?

12 Th at so u n d s lik e so m et h in g w o r t h _______________o ut .
 U N IT 6 N e t w o r k in g a t a t r a d e f a ir |

W h i ch o f t h e s e n t e n c e s 1-12 a r e u se d t o ...

a s t a r t a c o n v e r s a t io n ? -C

b react ? & _______________

O' s/ S
c f in d o u t m o r e in f o r m a t io n ? ________

SA FE SM A LL- T A LK T O P ICS

Her e is a g e n e r al g u id e t o w h ich sm a ll-t a lk t o p ic s ar e saf e an d w h ich ar e u n saf e .

v e r y sa f e u n sa f e

TH E W EA TH ER TRA VEL SPO RT W O RK FA M ILY M O N EY P O LIT ICS R ELIG IO N

O f c o u r se , saf e sm a ll-t a lk t o p ic s d if f e r b et w een c o u n t r ie s, an d also b e t w een p e o p le . Fo r e x am p le , m o n e y is

a m o r e co m m o n sm a ll-t a lk t o p ic in t h e U S t h an in t h e UK. A n d r e lig io n can b e a v e r y ‘d a n g e r o u s’ t o p ic in t h e
U S an d t h e UK. If y o u ’re no t su r e w h ich t o p ic s ar e sa f e , t h e b e st t h in g is t o st a y w it h t h e v e r y saf e t o p ics
u n t il t h e o t h er p e r so n in t r o d u c e s o t h e r t o p ics.

C h o o se o n e l i n e f r o m e a ch co l u m n t o m a k e m i n i - d i a l o g u e s.

P e r so n A P e r so n B P e r so n A

1 I’ m Ja m e s, b y t h e w a y . a Jit t e r b u g So f t w a r e . W e m a k e A W e l l , l e t ’s h o p e t h e s h u t t l e

c o m p u t e r g a m e s. c o m e s so o n !

2 So , w h a t c o m p a n y a r e I t h i n k so ! I n e e d t o g o t h e r e B W e ’r e b a s e d in B ir m in g h a m ,

y o u w it h ? too.

3 W h e r e ar e yo u b a se d ? c N o , n e v e r . I’d l ik e t o g o t h e r e / C T h a n k s. I r e a lly n ee d a

o n e d ay t h o u g h . b reak !

4 W h e n d id y o u g e t h e r e ? '^ d N ic e t o m e e t y o u . I’ m S u s a n . • D I a r r iv e d la t e l a s t n ig h t .
_
5 So , a r e y o u w o r k in g o n o n e e Ju st t h is m o r n in g . W h a t E Yo u s h o u l d i f y o u g e t t h e

o f t h e st a n d s? a b o u t y o u ? W h e n d id y o u c h a n c e . It ’s v e r y b e a u t if u l .

co m e?

6 Ex c u se m e , d o y o u k n o w f In L in z , in A u s t r ia . F M e too.

if t h i s is t h e b u s s t o p f o r And yo u r co m p an y?

t h e t r a d e f a ir ?

7 D o y o u m in d if I jo in y o u ? g N o , n o t a t a l l . Ta k e a s e a t . G A h , O K. I t h in k I k n o w t h e

n am e.

8 H av e yo u e v er b een t o , h N o , I’ m j u s t h e r e t o l o o k H N ic e t o m e e t y o u t o o .

Sw it z e r l a n d ? ar o u n d .
52 | U N IT 6 N e t w o r k in g a t a t r a d e f a ir

5 W o r k w i t h a p a r t n e r . U se t h e i n f o r m a t i o n in t h e P a r t n e r F i l e s t o r o l e - p l a y c o n v e r sa t i o n s t h a t

t a k e p l a c e a t a t r a d e f a i r . T r y t o u se p h r a se s f r o m t h e La n g u a g e B o x b e lo w .

Partner A F ile 6 , p . 6 i
ST R IK IN G UP A CO N V ER SA T IO N
Partner B F ile 6 , p . 6 3

Ex cu se m e, ar e yo u ...?
I n o t ice d t h a t ...
I’m [ n am e] , b y t h e w ay.
H av e yo u se e n t h is b e f o r e ?

A U D IO

\9 6 U t e i s t a l k i n g t o a p o t e n t i a l su p p l i e r ,

T h o m a s V o g t f r o m X e n e E l e c t r o n i c s,

a t h i s st a n d . Li s t e n a n d a n sw e r t h e

q u e st i o n s b e lo w .

1 W h a t d o e s T h o m a s w a n t t o sh o w U t e ?

2 W h y d o e s U t e h av e t o g o ?

3 W h e n d o e s U t e s a y s h e w il l s e e t h e p r o d u c t ?

4 D o y o u t h in k U t e w il l r e a l l y c o m e b a c k t o t h e s t a n d ?

7 O r d e r t h e w o r d s t o m a k e se n t e n c e s f r o m t h e d i a l o g u e .

1 p r o b a b l y / k in d / 1 s h o u l d / t h a t ’s v e r y / b u t / g e t g o in g / o f y o u / .
^ —' - /t y? / /9

o n l y /it ’ l l / a m in u t e /t a k e /.

m e e t in g s o m e o n e / s u p p o s e d / a c t u a l l y / in t e n m in u t e s / I’ m / t o b e / .

a c o u p l e / y o u ’r e / t h e y w o n ’ t m in d / l ' m s u r e / i f / l a t e / o f m in u t e s / .
» /) y

a f t e r w a r d s/a lo o k /c o m e b a c k /w h y d o n ’t I / t o t a k e / ?

6 a f r a id / r e a l l y / g o / I’ m / s h o u l d / 1/ .

7 r ig h t b a c k / m y a p p o i n t m e n t / c o m e / I T I / a f t e r / .

8 t h e n / a lit t le w h il e / y o u / s e e / in / .

W h o s a y s w h i ch s e n t e n c e s a b o v e ?

U t e: 7, ________ Th o m a s:
 U N IT 6 N e t w o r k in g a t a t r a d e f a ir

EN D IN G A C O N V ER SA T IO N P O LI T E LY

So m e t im e s it can b e d if f ic u lt t o en d a co n v e r sat io n p o lit e ly. H er e ar e so m e t ip s f o r g e t t in g aw ay f ro m p e o p le

w it h o u t b e in g r u d e.

• Ex ch an g e b u sin e ss car d s ( t h is is o f t en a sig n a l yo u w an t t o en d t h e c o n v e r sat io n ) :

A n yw ay, let m e g i v e y o u m y ca r d ..
Li st en , d o yo u h av e a ca r d ?

• Sa y yo u h av e t o le av e b e ca u se o f an o t h e r co m m it m e n t , e.g . an o t h e r m e e t in g :
Sor r y, I r e a l l y h av e t o g o now . M y b o ss i s w ait in g f o r m e o u t sid e .
I sh o u l d r ea lly g e t g o in g . I h av e a n o t h e r a p p o in t m en t in a co u p le o f m in u t es.

• Sa y y o u ’v e se e n so m e o n e yo u w an t t o t alk t o :
Li st en , I ’v e j u st se e n Ch r is o v er t her e. Ex cu se m e a m o m en t , I r e a l l y n e e d t o cat ch h im .

N at iv e sp e a k e r s o f t en u se w o r d s lik e so , r ig h t t h en , an d O K (o f t en w it h t h e p e r so n ’s n am e) t o sig n a l t h at
t h e y ar e r e ad y t o f in ish t h e c o n v e r sa t io n . Th e se n t e n c e ‘ It w as n ice t a lk in g t o y o u ’ is a v e r y cle ar sig n a l t h at
t h e p e r so n w an t s t o m o v e o n.

R e w r i t e B ’s l i n e s t o m a k e t h e m m o r e p o l it e .

1 A Ca n I s h o w y o u o u r la t e st p r o d u c t ?

B N o . I h a v e -t o g o . G o o d b y e .

Sorry. I'd love to see i j but I should reglly get going.

2 A Le t m e g e t y o u a n o t h e r c o f f e e .

B N o , t h a n k s-.-l-m g o in g t o t a l k t o m y f r ie n d o v e r t h e r e .

3 A H av e y o u se e n o u r n e w b r o c h u r e ?

4 A Le t m e in t r o d u c e y o u t o Sa n d r a , o u r m a r k e t in g a s s i s t a n t .

B I d o n ’ t h a v e t im e . M y - b e s s -i s -w a i t i n g f o r m e .

5 A Le t m e d e m o n s t r a t e o u r l a t e s t so f t w a r e .

B H e r e ’s m y c a r d . I h a v e t o g o . Ca l l m e n e x t w e e k .

W o r k w it h a p a r t n e r . U se t h e p r o f i l e s in t h e P a r t n e r F i l e s t o r o l e - p l a y e n d i n g a co n v e r sa t i o n

o o l i t e lv . k.
■ JT I JJU JJI I A ! artner*
Partner B F ile 7 , p . 6 3
5 4 | U N IT 6 N e t w o r k in g at a t r a d e f a ir

A U D IO

© 10 R e a d t h i s sh o r t a r t i c l e f r o m a m a n a ge m e n t p u b l i ca t i o n . T h e n l i st e n t o s i x e x t r a c t s f r o m t r a d e
3 0 -3 5
f a i r co n v e r sa t i o n s ( a - f ) a n d m a t ch t h e m t o t h e st r a t e g i e s ( i - 6 ) .

BORED w it h t y p ica l sm a ll t a lk q u e st io n s?
A r e y o u b o r e d w i t h sm a ll t a l k ? W h e n y o u ' r e a t a t r a d e f a i r a n d h a v e h a d
t h e sa m e c o n v e r sa t io n w it h 2 0 d if f e r e n t p e o p le , y o u d o n ' t w a n t t o h e a r
t h e q u e st i o n ' I s t h i s y o u r f i r st t im e in . . . ? ' a g a i n . A n d , m o r e im p o r t a n t ly ,
y o u w o n ' t d e v e l o p t h o se k e y b u sin e ss r e l a t i o n sh i p s i f y o u r c o n v e r sa t i o n
p a r t n e r t h in k s y o u 'r e b o r in g .

So it ’s t im e t o g e t in t e r e st in g ! H e r e a r e so m e st r a t e g ie s t h a t y o u c a n u se w h en
p e o p le a r e n ’ t in t e r e st e d in t h e u su a l s m a l l t a lk q u e st io n s.

1 Giv e y o u r ( st r o n g ) o p in io n o n so m e t h in g c o n n e c t e d t o t h e t r a d e f a ir o r sit u a t io n

2 M ak e a jo k e a b o u t so m e t h in g .

3 Ta lk a b o u t so m e t h in g f u n n y t h at h a s h a p p e n e d t o y o u d u r in g t h e t r a d e f a ir
( o r at a n o t h e r t r a d e f a ir ) .

4 O p e n u p t o so m e ­ t A y Iv if e b o u yh f
o n e b y t e l l in g t h e m m e t in is t ie .
so m e t h in g p e r so n a l.
> v ----------
5 Sh o w y o u r p a r t n e r
\ Y s a w f u l, is n ’t
an o b je c t y o u ’ve
it ?
p ic k e d u p at t h e
t r a d e f air .
7
6 M ak e an in t e r e st in g
O r an g e ju st
o b se r v a t io n .
iS n t m y

c o lo u r .

*—■ — —

Ex t r a ct St r a t e g y Ex t r a ct St r a t e gy

a d □
b □ e □
c □ f □
Ch o o se t h r e e o f t h e st r a t e g i e s a b o v e a n d t h i n k o f so m e t h i n g y o u ca n sa y f o r e a ch o n e .

T h e n w o r k w it h a p a r t n e r ( i m a g i n e y o u a r e b o t h a t a t r a d e f a i r o r a n o t h e r e v e n t )

a n d m a k e a d i a l o g u e u si n g t h e t h r e e st r a t e g i e s y o u h a v e ch o se n .
 U N IT 6 N e t w o r k in g a t a t r a d e f a ir 55

A U D IO

0
3 0 -35
1 1 Co m p l e t e t h e se se n t e n c e s f r o m t h e d i a l o g u e s w i t h w o r d s f r o m t h e b o x . T h e n l i st e n a g a i n t o

c h e c k y o u r a n sw e r s.

/ y J y *" ^ y
am azes • ever • ex p er ien ce • han d o ut • hat e • im ag in e • keep • lo o k • w eird

1 I’ve o n ly m an ag ed t o ..... t h r ee b u sin e ss car d s.

2 ______________________ at t h is am azin g pen ...

3 It a lw a y s me at t r ad e f air s h o w ...

4 Isn ’t t h a t ______________________ ?

5 I had t h is r eally st r a n g e _______________________ e ar lie r t o day.

6 Can y o u ______________________ ?

7 Th is is r eally t h e w o r st -o r g an ized t r ad e f air I’ve .__________________ seen .

8 I’m so r r y I _______________________ lo o k in g at m y p h o ne.

9 I : b ein g aw ay f rom ho m e w hen m y k id s are ill.

1 2 W o r k w i t h a p a r t n e r t o m a k e s m a l l t a l k d u r i n g a co f f e e b r e a k .

B
Ask B if h e /sh e is e n jo yin g t h e t r ad e f air.
Resp o n d . ‘ Sh o w ’ A a f ree gif t yo u go t at
a st an d .
Co m m en t on t he f ree gif t . Give a st ro n g o p in io n
ab o u t so m et h in g co n n ect ed t o t h e t r ad e f air.
React t o A ’s o p in io n . Give so m e p er so n al
in f o r m at io n ab o u t yo u r self .
React . Give so m e p er so n al in f o r m at io n ab o ut
yo u r self .
End t he co n ver sat io n p o lit ely.

SM A LL T A LK AT A TRA D E FA IR

S h o w in g so m e o n e a n o b je ct

Lo o k at t h i s ... I g o t it at t h e ... st an d .
Lo o k w h at t h e y g av e m e at t h e ... st a n d .
Th a t ’s r e ally c o o l/in t e r e st in g /a m a z in g .
G iv in g a n o p in io n

I alw a y s t h in k t h a t ...
It a lw a y s su r p r ise s m e t h a t ...
Th e t h in g ab o u t t r ad e f air s i s ...
G iv i n g p e r s o n a l in f o r m a t io n

I n ee d t o call m y h u sb a n d /w if e / so n /d a u g h t e r lat er.

M y ... is il l /o n h o lid a y /a t w o r k .
I t alk e d t o m y ... y e st e r d a y an d h e / sh e sa id ...
56 | U N IT 6 N e t w o r k in g a t a t r a d e f a ir

1 3 U t e h a s w r i t t e n a f o l l o w - u p e m a i l t o a p o t e n t i a l su p p l i e r t h a t sh e m e t a t t h e t r a d e f a i r .

Co m p l e t e h e r e m a i l u s i n g t h e p h r a s e s b e lo w .

a d o y o u m in d if I a s k f t a lk in g t o t h e m

b e n jo y e d h e a r in g a b o u t g t o ld o u r h e a d o f d e p a r t m e n t

c h o p e t o se e y o u h v e r y n ic e t o m e e t y o u

d in a d v a n c e i y o u c o u l d se n d h im

e p u t m e in t o u c h j y o u m e n t io n e d

F r o m : ‘U t e A d e n a ’ u t e .a d e n a @ p ix d o r f .d e T o : ‘ Y v e s M o n t r a n d ’ v v e s. m o n t r a n d @ p l e i n a i r . f r
‘ -

S u b je c t : N ice to m eet yo u

Dear Yves

I ju st w an t ed t o say it w as at t h e t r ad e f air last w eek . I

yo u r p r o d u ct s an d t h e m ark et s yo u o p erat e in. I __________ _3 ab o u t yo u r in ven t o r y so f t w are

an d he is in t er est ed in lear n in g m o re ab o u t it . Do yo u t h in k 4 so m e in f o r m at io n ?

His n am e is Diet er St ein m et z an d h is em ail is d iet er.st ein m et z@ p ix d o rf .d e.

By t h e w a y _5 t h at yo u r co m p an y w o r k s clo sely t o g et h er w it h Gr o u p So f t . I'm

in t erest ed in _ 6 ab o u t a p o ssib le p r o ject - ___________________ 7 w h o yo u r co n t act

p erso n t h er e is? I'd be v er y g rat ef u l if yo u co uld 8 w it h so m eo n e t her e. Th an k s

9|

10
Take care, an d ag ain so o n !

Best w ish es

Ut e

N o w w r i t e U t e ’ s f o l l o w - u p e m a i l t o P e r Je n se n ( se e e x e r c i s e 2, t r a ck 28 ) .

It is a g o o d id e a t o w r it e a f o llo w -u p e m a il t o p e o p le yo u h av e m et at a t r ad e f air w h e n yo u ar e
b ac k in t h e o f f ice. Th at w ay yo u can k e e p in t o u ch an d m ak e su r e t h e y r e m e m b e r w h o yo u ar e.
It ’s b e st if yo u h av e a co n cr e t e q u e st io n o r p r o p o sa l in y o u r e m a il; t h at w ay t h e y ar e su r e t o
an sw e r y o u , h e lp in g t o b u ild t h e r e la t io n sh ip . Her e ar e so m e u se f u l p h r ase s:

I j u st w an t ed t o a sk / m e n t i o n / se n d ...
Her e is t h e in f o r m at io n w e t a lk ed a b o u t ...
I ’d b e in t er est ed in lea r n in g m o r e /h e a r in g a b o u t ...
Co u ld y o u p u t m e in t o u ch w i t h ...?
 U N IT 6 N e t w o r k in g a t a t r a d e f a ir | 57

Re a d t h e a r t i cl e a n d a n sw e r t h e q u e st i o n s w h ich f o l lo w .
O U TPU T

H o w t o t e ll a s t o r y o r a n a n e cd o t e
in E n glis h
On e o f the hardest sk ills in a for eig n language (or in our fir st
language, f o r that m atter) is tellin g an interesting story or
an ecdote. Learners o f English often f e e l left out w hen socia lizin g
w ith groups o f native speakers an d ev ery on e else is telling stories
except them. I t s a g ood sk ill to learn - ev ery one likes to listen to
stories an d a g ood story teller quick ly becom es the cen tre o f any
group. A n d talking about y ou r exp erien ces is on e o f the best w ays
to bu ild up a relation ship w ith som eone.

Fortun ately there are som e easy w ays to m ake y ou r an ecdotes

liv elier an d m ore en joy able to listen to. Here are som e tips w hich
w ill m ake it easier f o r y ou to tell stories an d an ecdotes in English.

M ake that link W hy not use rhetorical questions?

Tr y t o connect your st ory t o what people are already Use rhet orical quest ions like ‘ So do you know what
t al king about . Ther e's not hing more bor i ng t han a I do next ?’ or ‘ An d what does she say ?’ to creat e
st ory w hi ch is not connect ed somehow t o the present suspense and variet y.
conversat ion. An d it also gi ves t he impression
that t he st oryt eller hasn’t been list ening. On the Get emotional
ot her hand, a st ory which illust rat es a point you Tal k about what you t hought and how you felt at
are t alking about can be a very powerf ul rhet orical diff erent point s in the st ory ( ‘ So t here I am in t he
t echnique. Use a phrase like ‘ That reminds me airport , all alone and f eeling like a complet e idiot ,
o f somet hing t hat happened t o m e’ or ‘ It 's f unny w i shi ng I'd st ayed at hom e’ ). It gi ves the st ory
you shoul d say t hat because somet hing simil ar ‘ col our ’ and helps t he list ener ident if y wit h what
happened t o m e’ t o make the connect ion t o your you are describing.
st ory and begin t elling it.
Use your voice
Stay in the present Var y your voice as much as possibl e t o keep the
Use t he present t ense ( ‘ So I say t o hi m ... ’ ) inst ead list ener int erest ed: speak sl ow l y or fast, quiet ly or
o f t he past ( ‘ So I said to him . . . ’ ). Not onl y is t he loudly, in diff erent accent s ( i f you can!). And use
gr ammar easier, it makes your st ory more direct t iming wel l - t here’s not hing more dramat ic t han
and alive. It is very common f or nat ive speakers of a l ong pause at the most excit ing part o f t he st ory
Engl i sh t o t ell st ories in t he present tense. ( ‘ An d do you know what w as in t he box . . . ?’ ).

A U D IO

0 O V ER TO YO U

• Fir st l is t e n t o t h is e x a m p l e a n e c d o t e . W h ic h t ip s f r o m t h e a r t ic l e d o e s t h e s p e a k e r u s e ?

• N o w t h in k o f s o m e t h in g in t e r e s t in g t h a t h a p p e n e d t o y o u o r s o m e o n e y o u k n o w . W r it e o u t t h e

s t o r y e x a c t l y a s y o u w o u l d t e l l it . Sh o w it t o y o u r p a r t n e r o r t e a c h e r . D o t h e y h a v e a n y id e a s f o r

m a k in g it b e t t e r ? T h e n t e l l y o u r a n e c d o t e t o t h e o t h e r s t u d e n t s . Tr y t o t e l l t h e s t o r y w it h o u t l o o k in g

at y o u r t ex t .
 T e st y o u r se lf !

Se e h o w m u ch y o u ’v e le a r n e d a b o u t s o c i a l i z i n g in E n g l i sh . U se t h e c l u e s t o co m p l e t e

t h e cr o ssw o r d p u z z l e .

A cr o ss

1 A n o t h e r w o r d f o r t alk ed ab o u t : Yo u ... y o u r m o t h er -in -law ear lier .

4 A n o t h e r w ay t o sa y co lle ct : I ' l l ... y o u ... at a b o u t se v en , (t w o w o r d s - 4 , 2)
7 O n e w ay t o t ak e y o u r co f f ee: Ju st ..., t h an k s.
9 A n o t h e r w ay t o sa y I'm so r r y : . . ., I j u st d o n ' t h av e t im e t o d ay, (t w o w o r d s - 2, 6)
11 It ' s g r ea t t o f i n a l l y m yo u .
14 Th is t r ad e f a ir i s so m u ch b et t er t h an t h e ... o n e.
15 A n o t h e r w o r d f o r r e la t iv es: I h a v e ... in A u st r alia.
17 A n o t h e r w o r d f o r h ear : I d id n ' t q u i t e ... t hat .
18 W h at ’s t h e p r e p o sit io n ? I lo o k f o r w a r d ... se e i n g y o u o n Tuesd ay.

19 W h at ’s t h e p r e p o sit io n ? It ' s t h e se c o n d d o o r ... t h e lef t .

20 A n o t h e r w ay t o sa y in f act : I ... le a r n e d Sp a n ish at sch o o l.
22 I li v e in N ew Yo r k Cit y, so I m t h e co u n t r y sid e so m et im es.
24 A n o t h e r w o r d f o r v er y h u n g r y : I'm a b so l u t e l y ....
25 Can I g y o u a co f f e e?
26 A n o t h e r w o rd f o r o u t o f w o r k : Bef o r e I g o t t h is j o b I w a s... f o r t w o year s.
29 A n o t h e r w o r d f o r v er y co ld : It w a s... in Sco t l a n d w h en I lef t .

Dow n

2 I w o r k in t h e p u r c h a sin g d _____________________ .
3 Th e m eet in g sh o u l d o n l y t an hour .
5 A n o t h e r w o rd f o r n ice: Th at ' s v e r y ... o f yo u .
6 A n o t h e r w ay t o sa y m eet u s o r co m e w it h u s: I w as w o n d er in g i f y o u m ig h t l ik e t o ... f o r d in n er
t o n ig h t , (t w o w o r d s - 4 , 2)
7 A n o t h e r w ay t o sa y in cid en t a lly : I'm Ut e A d en a, b _ t w .

8 I t h in k I' l l h av e t h e p a st a f o r m y m c ___________ .
10 A n o t h e r A m e r ican En g lish w o r d f o r b at h r o o m : Is t h er e a ... a r o u n d h e r e ?

12 A n o t h e r w ay t o sa y lea v e: I sh o u l d p r o b a b l y .... (2 w o r d s - 3, 5)
13 A n o t h e r w ay t o sa y in t h e p a st : I ... li v e in Sw ed en . (2 w o r d s - 4 , 2)
14 A n o t h e r w o rd f o r p l a c e : Hav e yo u b een in t h i s... l o n g ?
16 I liv e in Ba r celo n a , b u t I'm f r o m Lo n d o n 0 _____________________ .
2 1 [ In a r est au r an t ] : Th at w as a l o v e ly m eal. Sh a l l w e g e t t h e ... ?
23 A n o t h e r w o rd f o r e m p lo y e e s: Ho w m a n y m em b er s o f ... d o y o u h av e h e r e ?
27 Th er e' s a n ice e____________________ o n at t h e ar t g a l l e r y at t h e m o m en t .
28 W h at ’s t h e p r e p o sit io n ? Sh a l l w e g e t ... t o b u si n e ss?
 T e st y o u r se l f ! | 59

10

11 12

13

14 15 16 17

18 19

20

21 22 23

24 25

26 27 28

29
6 0 |

Pa rt n e r A P a r t n e r F ile s

U N IT 1 , E X E R C IS E 5 FILE 1 U N IT 3 , E X E R C IS E 4 F ILE 3

Ro le-p lay l Yo u ar e v isit in g o n e o f y o u r c u st o m e r s at h is/ h e r

Ch r is/Ch r ist in e : Yo u ar e m e e t in g Ro b e r t VRo b e r t a co m p an y . Yo u h av e b e en w o r k in g t o g e t h e r f o r
Br o w n , a su p p lie r f ro m B r it ain , at t h e air p o r t in se v e r al y e a r s an d yo u k n o w a lo t o f t h e sam e
Fr an k f u r t . Yo u h av e n e v e r m et b ef o r e b u t have p e o p le . A sk y o u r p ar t n e r ab o u t h is/ h e r t w o
sp o k e n a lo t o v er t h e p h o n e . Ro b e r t /Ro b e r t a is c o lle a g u e s b elo w . Ho w ar e t h e y an d w h at ar e t h e y
c ar r y in g se v e r al h e av y b a g s. Gr e e t h im /h e r an d ask d o in g ?
ab o u t t h e f lig h t . M ak e so m e sm a ll t a lk ( w eat h er, • H ild a Pe ar so n
p la n s f o r t o d ay) an d t ak e h im /h e r t o y o u r c a r /a t ax i, • Jo hn Yo u n g

Ro le-p lay 2 / Yo u r p ar t n e r w ill a sk yo u ab o u t t h e se p e o p le , w h o

M ic h a e l/M ic h e lle : Yo u ar e v isit in g t h e Du t ch w o r k at y o u r co m p an y . ( Co m p le t e t h e g ap s b elo w
su b sid ia r y o f y o u r co m p an y. A c o lle a g u e t h er e - b ef o r e st a r t in g t h e r o le -p lay.)
D a n ie l/D a n ie lla - is m e e t in g yo u at t h e st at io n in
A m st e r d am . Yo u ’v e m et b e f o r e. Yo u r t r ain w as
d e lay e d b y t w en t y m in u t e s. Th e r e w er e no se r v ic e s Fr a n k Sm i t h
o n t h e t r ain an d yo u w o u ld lik e t o b u y a b o t t le o f
w at er b ef o r e yo u go t o t h e co m p an y.

Yo u sa w Fr a n k a t a t r a d e Fa i r in
U N IT 2 , E X E R C IS E 9 FILE 2

- ( ad d a cit y ) la s t
Yo u ar e v isit in g a c o m p an y an d ar e in t h e m ee t in g
r o o m . Yo u w an t t o k n o w h o w t o g et t o d if f er en t m o n t h , f ie se n d s h i s r e g a r d s t o y o u r

p la c e s in t h e b u ild in g . A sk y o u r p ar t n e r f o r p a r t n e r , h i s W if e h a s j u s t h a d a b ab y
d ir e c t io n s t o t h e k it ch e n , Su e ’s o f f ice an d t h e
b o y ( t h e y a lr e a d y h a v e a d a u g h t e r ) .
r e ce p t io n ar e a, an d m ar k t h em o n y o u r p lan . Th en
c h an g e r o le s. W h en yo u h av e f in ish e d , ch e ck yo u r
p a r t n e r ’s p lan t o m ak e su r e yo u g av e h im /h e r t h e
r ig h t d ir e c t io n s.

Juliette, Lang
you haven't s e e n Juliette for
Ph o t o co p ier
room ___________ (how
levy?), but one of your colleagues
recently told you that she has
been Waving health problems and
M eet ing room m s off work for a long time. you
\ (you ar e here)
doht know any more details . You
can ask your colleague for more
information when you g e t back
to your company, if yonr partner
wants.
 Pa r t n e r File s 61

U N IT 4 , E X E R C IS E 1 3 FILE 4 U N IT 5 , E X E R C IS E 1 1 FILE 5

Yo u ar e lo o k in g af t er a v isit o r t o y o u r t o w n /cit y . Yo u Yo u ar e h av in g d in n e r in a r e st au r an t w it h an
w o u ld lik e t o sp e n d a s m u ch t im e w it h y o u r im p o r t an t b u sin e ss p ar t n er . (Yo u ar e t h e g u e st .) A sk
b u sin e ss co n t act as p o ssib le . Her e ar e so m e p lace s y o u r p ar t n e r q u e st io n s t o k eep t h e co n v e r sat io n
yo u co u ld v isit w it h h im /h e r . M ak e su g g e st io n s g o in g .
ab o u t w h at t o do .
Her e ar e so m e t h in g s y o u r p ar t n e r m e n t io n ed
e a r lie r :
• H e /Sh e p la y s b ad m in t o n in h er f ree t im e.
City Leisure, Centre, • H e /Sh e h as an ad o p t e d so n .
• H is/H e r m o t h e r is v isit in g at t h e m o m en t .
Has a huge swimming
Be g in b y a sk in g y o u r p ar t n e r a q u e st io n ab o u t t h e
pool With slides and
r e st au r an t .
Wave machine. Also
squash and badmiv\ton U N IT 6 , E X E R C IS E 5 FILE 6

courts. Ro le-p lay i

Yo u ar e st a n d in g in t h e q u e u e t o g et a co f f ee at t h e
/ t r ad e f air caf e. Th e r e ar e lo t s o f p e o p le in f ro n t o f
yo u an d t h e q u e u e is m o v in g v e r y slo w ly. Ho w ever,
yo u h av e an h o u r b ef o r e y o u r nex t ap p o in t m e n t an d
'Hochfeld' yo u ar e n o t in a h u r r y. St ar t a co n v e r sat io n w it h t h e
p e r so n n ex t t o y o u . Yo u se e f ro m t h e ir b ad g e t h at
Traditional Swiss
t h e y w o r k f o r a c o m p a n y w h ich is a p o t e n t ial clie n t
restaurant - specializes f o r y o u . Fin d o u t w h o t h e y ar e an d w h at t h eir
in, cheese dishes - 30 p o sit io n in t h e co m p a n y is.

minutes' drive from the

Ro le-p lay 2
city.
Yo u w o r k f o r a co m p a n y c alle d Tir am ax . Yo u ar e
v isit in g t h e st an d o f y o u r co m p e t it o r M isu t o t o se e
w h ich n ew p r o d u ct s t h e y h av e . Th e y h av e a v e r y
in t e r e st in g new scan n e r . Sp e a k t o t h e p e r so n o n t h e
Renaissance Theatre st an d an d d o t h e f o llo w in g t h in g s:
• Tr y t o f in d o u t as m u ch in f o r m at io n ab o u t t h e n ew
Has a version, of
p r o d u ct as yo u can .
'Hamlet' at the moment • A lso , t r y t o f in d o u t w h at t h e c o m p an y ’s f u t u r e
Whick is supposed to be p la n s ar e.

very good. The play is • In v it e t h e p e r so n t o g o f o r a co f f ee so yo u can t alk

t o t h em f o r lo n g er .
four hours long.
U N IT 6 , E X E R C IS E 9 FILE 7

/ Yo u ar e at y o u r c o m p a n y ’s st an d at a t r ad e f air . Yo u
ar e t a lk in g t o o n e o f y o u r m o st im p o r t an t c lie n t s. It ’s
B o h e m u in Cafe. im p o r t an t t o b u ild t h e r e la t io n sh ip an d yo u h av e t o
k e e p t h e co n v e r sat io n g o in g . D o n ’t let t h em get
Historic teif£ built in aw ay!

1120. One of the. big

tonrist sights in yonr
dty. Specializes in
cocktails.
62

Pa rt n e r B P a r t n e r F ile s

U N IT 1 , E X E R C IS E 5 FILE 1 U N IT 3 , E X E R C IS E 4 FILE 3

R o l e -p l a y l O n e o f y o u r su p p lie r s is v isit in g yo u at y o u r
Ro b e r t /Ro b e r t a : Yo u h av e ju st ar r iv e d at t h e air p o r t co m p an y . Yo u h av e b e en w o r k in g t o g e t h e r f o r
in Fr an k f u r t an d h av e m ad e ar r an g e m e n t s f o r y o u r se v e r al y e a r s an d yo u k n o w a lo t o f t h e sam e
b u sin e ss p ar t n er , Ch r is/Ch r ist in e , t o p ic k yo u up . p e o p le . A sk y o u r p ar t n e r ab o u t h is/ h e r t w o
Yo u h av e sp o k e n a lo t o v er t h e p h o n e b u t h av e c o lle a g u e s b elo w . Ho w ar e t h e y an d w h at ar e t h ey
n ev er m et b e f o r e. Yo u ar e c ar r y in g se v e r al h e av y d o in g ?
b ag s. Yo u r f lig h t w as f in e an d yo u h ad a DVD t o • Fr an k Sm it h
w at ch . Yo u w o u ld lik e t o u se t h e t o ile t b ef o r e le av in g ♦ Ju lie t t e Lan g
t h e air p o r t .
Yo u r p ar t n e r w ill a sk yo u ab o u t t h e se p e o p le , w h o
w o r k at y o u r co m p an y . ( Co m p le t e t h e g ap s b elo w
R o l e -p l a y 2
b ef o r e st a r t in g t h e r o le -p lay.)
D a n ie l/D a n ie lla : Yo u ar e p ic k in g M ic h a e l/M ic h e lle
u p at t h e st at io n in A m st e r d am . H e /Sh e w o r k s f o r
t h e Eu r o p e an d iv isio n o f y o u r co m p a n y an d yo u
h av e m et h im /h e r b e f o r e. Th e t r ain w as d e lay e d b y Mild# Pearson
t w en t y m in u t e s.

U N IT 2 , E X E R C IS E 9 FILE 2 Hilda left your company two mmtks

Yo u ar e v isit in g a co m p a n y an d ar e in t h e m e e t in g <yo. Vo* think she has jone to work '
r o o m . Yo u w an t t o k n o w h o w t o g et t o d if f er e n t for a company fat
p la c e s in t h e b u ild in g . A sk y o u r p ar t n e r f o r
d ir e c t io n s t o Bo b ’s o f f ice , t h e t o ile t an d t h e — . (add a city), but you
p h o t o co p ie r r o o m , an d m ar k t h em o n y o u r p lan . are, not sure,.
Th e n ch an g e r o le s. W h e n yo u h av e f in ish e d , ch e ck
y o u r p a r t n e r ’s p lan t o m ak e su r e yo u g av e h im /h e r Yon. have her new email address in,
t h e r ig h t d ir e c t io n s. Y°wr office, if y0lir partner would like
■ ■ ■
to contact her.

J o h n Young

j
y ou Wave, b e e n w or king a lot
j
v j i t h j o k n on, a p r oject recent ly .
J He is v er y b u s y a t t h e m o m e n t
a n d q u i t e s t r es s ed . Hes g o in g

on holiday t o _ _ _ _ _ _ _ _ _ _ _ _
( a d d a count r y ) n ext W eek a n d
y ou t h i n k h e n eed s a r est .

j
 P a r t n e r File s |

U N IT 4 , E X E R C IS E 1 3 __________________ F IL E 4 U N IT 6 , E X E R C IS E 5 FILE 6

Yo u ar e v isit in g an im p o r t an t b u sin e ss co n t act in Ro le-p lay l

an o t h e r t o w n /cit y . Yo u w o u ld lik e t o sp e n d t im e w it h Yo u ar e st a n d in g in t h e q u e u e t o g et a co f f ee at t h e
h im /h e r , b u t yo u h av e a lo t o f t h in g s t o t h in k ab o u t t r ad e f air caf e . Th e r e ar e lo t s o f p e o p le in f ro n t o f
t o d ay : yo u an d t h e q u e u e is m o v in g v e r y slo w ly. Yo u h av e
• Yo u h av e an im p o r t an t p r e se n t at io n t o p r e p ar e f or ju st g iv e n a p r e se n t at io n ab o u t o n e o f y o u r
t o m o r r o w . It w ill t ak e at le a st t w o h o u r s t o c o m p a n y ’s p r o d u ct s t o a g r o u p o f 10 0 p e o p le an d
p r e p ar e . ar e f e e lin g v e r y t ir e d . Yo u r e ally n eed t o sit d o w n
• To d ay is y o u r so n ’s b ir t h d ay . Yo u h av e t o p h o n e an d r e lax . Ho w ev er , y o u r p r e se n t at io n w en t w e ll an d
h o m e t h is e v e n in g t o w ish h im a h ap p y b ir t h d ay. yo u f ee l sa t isf ie d w it h it . Lo t s o f p e o p le t alk e d t o
• Yo u h u r t y o u r k n e e p la y in g sq u a sh last w e e k and yo u af t e r t h e p r e se n t at io n an d ask e d f o r m o r e
yo u can ’ t sit f o r lo n g o r w a lk f ar. in f o r m at io n ab o u t t h e p r o d u ct .

Ro le-p lay 2
Yo u r p ar t n e r w ill in v it e yo u t o d o d if f e r e n t t h in g s.
Yo u w o r k f o r a c o m p a n y c alle d M isu t o , w h ich yo u
Re sp o n d t o h is / h e r in v it a t io n s. Do n ’ t f o r g et t h e
ar e r e p r e se n t in g at a t r ad e f air. Th e p e r so n n ex t t o
t h in g s yo u h av e t o d o t o d ay. At t h e sam e t im e ,
yo u is lo o k in g at o n e o f y o u r n ew p r o d u ct s, a
r e m e m b e r t h at t h is is an im p o r t an t b u sin e ss
scan n e r . Yo u w o r k e d o n t h e p r o je ct an d ar e v e r y
r e la t io n sh ip an d t h at yo u h av e t o ac c e p t at le ast o n e
p le ase d w it h t h e p r o d u ct , w h ich is t h e m o st m o d er n
in v it at io n !
sc a n n e r o f it s k in d o n t h e m ar k e t . St ar t a c o n v e r sa ­
t io n w it h t h e p e r so n an d d o t h e f o llo w in g t h in g s:
U N IT 5 , E X E R C IS E 1 1 ______________ FILE 5
• Tell t h em ab o u t t h e n ew scan n e r .
Yo u ar e h av in g d in n e r in a r e st au r an t w it h an • Fin d o u t a s m u ch in f o r m at io n a s yo u can ab o u t
im p o r t an t b u sin e ss p ar t n e r . (Yo u ar e t h e h o st .) A sk t h e p e r so n . A r e t h e y a p o t e n t ial cu st o m e r ?
y o u r p ar t n e r q u e st io n s t o k e e p t h e co n v e r sat io n
g o in g . U N IT 6 , E X E R C IS E 9 ___________________ F I L E 7

Yo u ar e at t h e st a n d o f o n e o f y o u r su p p lie r s at a
H er e ar e so m e t h in g s y o u r p ar t n e r m e n t io n e d
t r ad e f air , t a lk in g t o y o u r co n t act p e r so n t h e r e . Yo u
e a r lie r :
ar e g o in g t o ch an g e t o an o t h e r su p p lie r so o n an d
• H e /Sh e h as r e ce n t ly b o u g h t a n ew h o u se .
y o u ar e n o t in t e r e st e d in t a lk in g t o t h e p e r so n (w h o
• H is/H e r p ar t n e r h as a n ew jo b .
y o u t h in k is v e r y b o r in g an y w ay !) . Tr y t o g et aw ay
• H e /Sh e w an t s t o go t o It aly o n h o lid ay t h is year .
f ro m t h em a s so o n as yo u can . U se an y e x cu se yo u
B e g in b y sa y in g so m e t h in g ab o u t t h e f o o d . can t h in k of !
64 |

A n sw e r k e y

U N IT 1 page 9

page 6 Th e t o p ic is t h e w eat her.

1 su n n y 6 w arm
1 a is t he m o st f o rm al, b t he least
2 w eat h er 7 hot
m ore fo rm al le ss f o rm al 3 rain in g 8 co ld
4 t er r ib le 9 dow n
salu t at io n D e ar ... H i... 3 lu ck y 10 w et
f ixed Th an k yo u Th an k s p a g e 10
p h r ase s 1w o uld be
d elig h t ed
r eg ard in g yo u r w ords w ords w o rd s to do
d e sc r ib in g d e sc r ib in g w it h w a t e r
f o rt h co m in g
v isit te m p erature t h e sk y

clo sin g 1 lo o k f o rw ard t o Lo o k in g f orw ard co ld clo u d y d am p

Kind reg ard s All t h e b est f r eezin g g rey d rizzlin g
m ild hazy h um id
ro ast in g o v ercast p o u r in g
2 1c 2 a 3 b
w arm su n n y r ain y
page 7

1 Have t h e sp e ak e r s m et b ef o re? (su g g est ed an sw ers)

1 no
11:4 0 M r Sym s ar r iv es at W ar saw air por t , f ligh t
2 no BA 120
12 (appr ox) lu n ch - II Caso lar e
3 yes
2 p .m . m eet in g w it h sale s t eam
2 Is t h e co n ver sat io n f o rm al or in f o r m al? 4 p .m . v isit t o p r o d u ct io n p lan t
1 in f o rm al 5 p .m . M r Sym s b ack t o ho t el b y t axi
2 f o r m al 7 p .m . p ick M r Sym s up f or d in n er
3 in f o rm al
p a g e 11
3 W h er e ar e t h ey m eet in g ?
not f ar, t her e 6 ’re g o in g t o v isit
1 at t he air p o rt
2 at t he air p o rt ch eck int o , dro p of f 7 sh o u ld o n ly t ak e
3 at Pau l’s co m p an y can grab , near 8 can t ak e, relax
can go 9 Ml p ick yo u up
4 W hat p r o b lem s did t h e v isit o r s have d u r in g t he have t he m eet in g 10 sh o u ld be, ’re g o ing
jo u r n e y ?
p a g e 12
1 f lig h t w as lo ng an d t he sp e ak e r d id n ’ t have
en o u g h legro o m 11 A c r o s s Dow n
2 t h er e w as so m e t u r b u len ce o ver t h e Nort h Sea 3 get f reezing
3 t he t raf f ic w as t er r ib le (o n ly o ne lan e open 5 p leasu r e co m e
o v er t he b ridg e) 6 p ick great
5 W h at ar e t h ey d o in g next ? 7 sh o u ld p o u r in g
1 A liso n w ant s t o go t o t he t o ilet t o w ash her 9 w ait in g 8 b ag s
h an d s 10 ju st 10 jo u r n ey
2 M s Jan iak w ill t ak e M r Sym s t o h is ho t el 11 rest ro o m
3 t h ey w ill go t o Pau l’s o f f ice 12 d elig h t ed

Th e m yst e ry p h r ase is sm all t alk.

1 m ust 6 see, ag ain
2 f in ally, p erso n 7 w ait in g
U N IT 2
3 ho p e, w ait in g 8 h elp , b ag s
4 p leasu r e 9 m ind p a g e 14
5 f lig ht
Th e t o p ics d iscu sse d in clu d e t he jo ur ney, t he o f f ices
a l , 2, 4, 6 c 8, 9 an d t h e co m p an y.
b 5 d 3. 7
p a g e 15
page 8
1 San n e Heit in k .
1 f 5 a, c, d ,h 2 No, t h ey h av en ’t.
2 e 6 g 3 So t hat sh e can leave her b r ief case and co at
3 a, c, h, k 7 g .j t her e.
4 a, c, d, h, k 8 b. i 4 Six m o nt hs.
5 It is b r igh t and airy.
6 Ten year s ago .
7 3 1-
8 (A cu p o f ) co f f ee.
 A n sw e r k e y | 65

1 Did yo u have an y t ro u b le f in d in g u s? U N IT 3
2 The d ir ect io n s on yo u r w eb sit e w ere v er y clear.
3 You can leave yo u r b r ief case and co at in m y o f f ice. page 23
4 I’ ll t ak e yo u ro und t o m eet a f ew m em b er s o f t he
1 A n ja lef t t he co m p an y last July.
t eam .
2 Sh e liv es in Ut recht now .
5 W o uld yo u lik e so m et h in g t o d r in k ?
3 Sh e ’s w o rk in g as a d e sig n e r f or a b icycle
6 A cu p o f co f f ee w o uld be great .
m an uf act u rer.
p a g e 16 4 Ch r is is now t h e p r o d uct m anag er.
5 He d o esn ’t o f t en go t o t r ad e f air s an y m o re. / He’s
in t h e o f f ice m ore.
t a lk in g a b o u t t h e t a lk in g a b o u t t h e
b u ild in g c o m p a n y a n d it s h i st o r y page 24

( g r o u n d /f ir st /seco n d ) d ep ar t m en t 2 i-d -E 4- a- D
f lo o r em p lo yees 2-e - B 5 -b -C
lif t t o exp and 3 - c - A
lo cat io n t o be f o un ded
t o m o ve int o t o rest ru ct u re 1 Not t o w orry.
neig h b o u r h o o d st af f 2 Th at ’s go o d t o hear.
recep t io n t o ow n 3 I can im ag in e.
st air s 4 Ho w ’s he d o in g t h ese d ay s?
f acilit ie s 5 He say s h ello , b y t h e w ay.

p age 25
1 lo cat io n /n eig h b o u r h o o d 5 em p lo yees
2 m o ved int o 6 ex p an d ed Sp o rt R e la x in g a t h o m e

3 n eig h b o u r h o o d /lo cat io n 7 f lo o r sk iin g list en in g t o m u sic

4 f o u nd ed 8 lift d o in g yo ga r ead in g
k eep in g fit w at ch in g t elev isio n
p a g e 17
p layin g f o o t b all co o k in g

G o in g o u t
e at in g o u t
g o in g t o t he cin em a
sh o p p in g
A lw ays a p le asu r e ./It ’s t he least I co u ld d o ./Yo u ’re g o in g t o co n cert s
w elco m e.
Af t er yo u . go 6 w ent
Here w e are. p layin g 7 jd o
Here yo u are. Have, d o ne 8 do
Th an k yo u. do , go
have p lay e d /h av e b een p layin g
p a g e 18
p age 27
f b, c
c, d a, b 1 M ary 5 San n e (and her
2 San n e h u sb an d
p a g e 19
3 Jose M aria 6 Vale r ie
7 l do w n, on 5 o ut of, int o 4 San n e
2 w here 6 w h en , f irst
3 by 7 b ack 9 1 Sh all w e, say 6 go t t her e
4 On 2 Can 1 get 7 if yo u like
3 w o u ld be gr eat 8 f irst t im e
8 2 kit ch en 4 t o ilet 4 Can 1 u se 9 or p leasu r e
3 lif t s 5 p h o t o co p ier 5 Her e’s, Just 10 ever been
p age 20 page 28

10 1 m ar k et in g m an ag er 10 2- g- F 5-f -A
2 M ary (Chan) 3- a- G 6 -c -B
3 assist an t (t o p r o d uct d esig n er) 4 -b -D 7 -d -E
4 Em in (M urat )
page 29

n i f 2 C 3 a 4 h 5 g 12 b J 1 c
6 b 7 e 8 d c S 2 e
d J 3 a
e S 4 f
6 m eant f S 5 d
7 see 6 b
8 co u ld
9 ag ain
10 are
66 | A n sw e r k e y

U N IT 4 1 I w as w o n d er in g if yo u w o uld lik e t o jo in u s f or
d in n er t o n ig h t ?
page 3 1
2 How ab o u t m eet in g f or a co f f ee next w eek ?
1 Co n ver sat io n 1 E (cat hedr al) 3 I have an ext ra t ick et f or t he o p era t o nig ht .
Co n ver sat io n 2 B (cast le) 4 W o u ld yo u lik e t o co m e?
Co n v er sat io n 3 C (art g aller y) 5 M y p art n er and I ar e h av in g a p art y next Sat u r d ay.
6 W e w ere h o p in g yo u co u ld co m e.
1 Th e cat h ed r al w as b u ilt in t he 16 t h cen t u r y (not
t h e 15t h ) . page 38
2 The cast le w as b u ilt b y King Hein r ich t h e First (not
12 ( su g g est ed an sw ers)
b y Kin g Hein rich t h e Seco n d ) .
2 Th at so u n d s n ice, b ut I’m af raid I’m q u it e b u sy
3 Th e b rew er y clo sed in 19 9 4 (not in 19 9 2) .
t o d ay. How ab o u t t o m o rr o w ?
page 32 3 I’d lo ve t o , b ut I’m af raid I h ave t o p r ep are a
p r esen t at io n f o r t o m o rro w . M ayb e yo u ’d lik e t o
2 1 Th is 5 d est ro yed
co m e o ver f or d in n er next w eek ?
2 t yp ical 6 b u ild in g
4 Th at ’s v er y n ice o f yo u , b ut I’ve act u ally ar ran g ed
3 t ellin g 7 sh u t
t o m eet so m eo n e else t o n ig h t . M ayb e w e can go
4 b u ilt 8 su p p o sed
f o r a d r in k so m e t im e next w eek.
page 33
U N IT 5
4 M y t o w n /cit y h as a(n) a ir p o r t /c ast le /c at h e d r a l/
co n f eren ce ce n t r e /h ar b o u r /u n iv e r sit y . page 4 1
It ’s a(n) b e a u t if u l/h ist o r ic /im p o r t an t /in d u st r ial/
1 Se e Tran scr ip t on p ag e 71.
lar g e /sm all t o w n /cit y.
It ’s a b it b ig g er t h an /ab o u t t he sam e size as/m u ch
2 2g 3h 4f 5a 6d 7j 8c 9b 10 e
sm alle r t h an /clo se t o /n e ar Ox f o r d /Lo n d o n .
It ’s t h e n at io n al/r e g io n al/st at e cap it al. page 4 2
It ’s clo se t o /n e ar t he Czech Rep u b lic/Fr an ce.
3 1 fo ndue 2 lasag n e 3 curry
It ’s clo se t o /n e a r /o n t h e D an u b e /Rh in e .

page 34 parts of the t yp e s of m eat typ e s of

m eal v e g e t a b le
6 1 False. Cr ist in a is f ro m a lit t le v illag e ju st o u t sid e
M ilan o . d esser t b eef p ep p er
2 False. Sh e w ent t o u n iv er sit y in To rino . st ar t e r / p o rk o nio n
3 Tr ue. ap p et izer ch ick en cab b ag e
4 False. Sh ar o n d o esn ’ t w ant t o leave t ow n in case m ain co u rse ham co u r g et t e/
sh e m isse s her f lig h t . lam b zu cch in i
5 False. It ’s an an t iq u es f air.
sid e d ish e s w ays of w ord s for

page 35 co o k in g d e s c r i b i n g f oe

7 1 c 2 g 3b 4 e 5a 6 h 7f 8 d rice b ake sw eet

p o t at o w ed g es ro ast rich
page 36
salad g r ill/b r o il sav o u r y
9 1 co u nt ry 6 t ake ch ip s/Fr e n ch f ry ligh t
f ries sp icy
2 nice 7 f air
3 f ree 8 r eally
page 43
4 reco m m en d at io n s 9 so u n d s, love
5 m u seu m 10 p ick, Say 6 Th ey t alk ab o u t t h e f o llo w in g t o p ics:
Th e ho st say s: 1, 5, 6, 7, 8 ,10 t he rest au r an t , h o lid ays, f am ily, sp o rt .
Th e g u est say s: 2, 3, 4, 9 1 did yo u lik e 7 w ent t o Cr o at ia last
2 t ast y, p erf ect ly su m m er
3 yo u co m e here 8 yo u do an y sp o r t s
page 37
4 ab o u t yo u 9 w ere sayin g yo u w ent
5 ar e yo u m arr ied as 10 Talk in g of, d esser t
1 2 3 4
6 m en t io n ed yo u r m o t her - in -law
t o go f or t o m eet t o go t o t o co m e t o
page 44
d in n er f or cof f ee t he o p era h o st ’s
t o nig ht next w eek t o nig ht p art y on 1 d ivo r ced
Sat ur day m arried
sep ar at ed
accep t s t urns t urns accep t s
dow n dow n sin g le
2 relat io n s
aw ay at a m eet in g a relat iv es
t rad e f air f r iend f or 3 a acq u ain t an ce c o n ly ch ild
next w eek d in n er b m o t h er -in -law d st ep -so n
m eet in g g o in g next 4 is h a v in g /is g o in g t o h a v e /is ex p ect in g
t he w eek t im e ho st 5 b r o t h er -in -law
af t er t h at is g o in g 6 w iv e s/p ar t n e r s
7 g ir lf rien d
8 o n ly ch ild r en
 A n sw e r k e y 67

page 45 p age 52

9 (m o d el an sw er s) 1 Th eir new w ir e le ss p rint er.

2 Sh e ’s six . A ct u ally sh e recen t ly st ar t ed sch o o l. 2 Sh e h as an o t h er ap p o in t m en t in t en m in u t e s.
W hat ab o u t y o u ? Do yo u have an y ch ild r en ? 3 Right af t er her ap p o in t m en t .
3 An A lsat ian . He’s g reat f un b ut he n eed s lo t s o f 4 Pr o b ab ly not !
ex er cise! Do yo u have an y p et s?
4 Six year s. I jo in ed st r aig h t af t er u n iv er sit y. And 7 l Th at ’s very kin d o f yo u , b ut I sh o u ld p r o b ab ly get
w hat ab o u t yo u ? Have yo u b een w it h yo u r go in g.
co m p an y lo n g ? 2 It ’ ll o nly t ak e a m in ut e.
5 Yes, I h ave. I w as t h er e t hree year s ag o , on 3 I’m act u ally su p p o se d t o be m eet in g so m eo n e in
b u sin e ss. Have yo u ever b een t h er e? t en m in u t e s.
6 I p lay sq u ash . I m eet m y f r ien d s o nce a w eek f or a I’m su r e t h ey w o n’ t m ind if yo u ’re a co u p le o f
g am e. And yo u ? Do yo u p lay an y sp o r t s? m in u t es lat e.
7 No, it ’s not . It ’s v er y hot f or us. It ’s u su ally ab o u t W hy d o n ’t I co m e b ack af t er w ard s t o t ak e a lo o k ?
25 d eg r ees in t he sum m er . W h at ’s t he w eat h er I’m af raid I r eally sh o u ld go.
lik e w h ere yo u liv e? I’ ll co m e rig ht b ack af t er m y ap p o in t m en t .
See yo u in a lit t le w h ile t h en.
page 4 6
Ut e: 1, 3, 5, 6, 7, 8
10 2 b 4 a 6 g
Th o m as: 2, 4
3 c, e , f 5 d 7 e
p ag e 53
We say t hat m ust b e ... w h en co m m en t in g on p r esen t
sit u at io n s, and t hat m u st h av e b e e n ... w hen 8 ( sug g est ed an sw er s)
co m m en t in g on p ast sit u at io n s. 2 Th at w o uld be n ice, but I’ve ju st seen so m eo n e I
r eally need t o t alk t o o ver t her e.
12 1 Tr ue. 4 False 3 Act u ally, I sh o u ld get g o in g . I have an o t h er
2 False. On ly Carlo w an t s o ne. 5 Tr ue. ap p o in t m en t in a f ew m in u t es.
3 Tr ue. 4 I’m r eally so rr y, b ut I d o n ’t r eally have t im e at t he
m o m ent . M y b o ss is w ait in g f or m e, I’m af raid .
page 47
5 I’m sorry. I r eally have t o go now . Let m e give
13 1 get 5 ’re yo u m y car d . Per h ap s yo u co u ld call m e next
2 cat ch 6 put w eek.
3 get 7 round
p a g e 54
4 ’s 8 have
10 a 2 bs c6 d3 e i f4
U N IT 6
p a g e 55
page 4 9
11 1 han d o ut 4 w eird 7 ever
1 1 co m p an ie s 4 ho t el 2 Look 5 ex p erien ce 8 keep
2 p r act ical in f o rm at io n 5 ex h ib it s 3 am azes 6 im ag in e 9 hat e
(t ransp o rt ) 6 t h e t r ad e f air
p ag e 56
3 t h e w eat her 7 ho m e t o w n /co u n t r y
13 1 h 2 b 3 g 4 i 5 j
p a g e 50
6 f 7 a 8 e 9 d 10 c
2
p a g e s 5 8 -5 9
T o p ic ( s) P la ce
T e st y o u r se lf !
1 co m p an ie s, ho t el at t he ho t el
A cr o ss Do w n
2 p r act ical in f o rm at io n , at a b u s st o p 1 m en t io n ed d ep art m en t
2
w eat her, ho m e co unt ry, 4 p ic k u p 3 t ak e
t h e t r ad e f air, co m p an ies
7 b lack 5 kind
3 p r act ical in f o rm at io n , in a caf e at t he t rade 9 I’m af raid 6 jo in us
t he t r ad e f air, ex h ib it s f air 11 m eet 7 b y t he w ay
14 last 8 m ain co ur se
1 so rr y, n o t icin g 7 b ased 15 r elat io n s 10 rest ro o m
2 w ay 8 ab o u t , do 17 cat ch 12 get go ing
3 w it h 9 m in d , jo in 18 to 13 u sed t o
4 Ex cu se me 10 all 19 on 14 lo cat io n
5 f ro m , near 11 So 20 act u ally 16 o r ig in ally
6 lo o k in g af t er 12 ch eck in g 22 m iss 21 b ill
24 st ar v in g 23 st af f
page 51
25 get 27 ex h ib it io n
a 1, 2, 4 , 5, 9 b 10 ,12 c 3, 6, 7, 26 u n em p lo yed 28 dow n
29 f reezin g
2 -a -G t / 6 -b -A V
© 3 —f — B V 7-g -C V
4 -e -D V 8 -c -E V /
5 -h -F y/
68 |

T r a n sc r ip t s

U N IT 1 , E X E R C IS E 2 K a sia How w as t h e w eat h er w hen yo u lef t ?

M r Sy m s It w as r ain in g , as u su al! Th is su m m er h as
D ia lo g u e l
b een t er r ib le.
2 Raj A liso n Taylo r?
K a sia W ell, w e’ve b een v er y lu ck y here. Th e last
A liso n Th at ’s m e. Yo u m u st be Raj.
co u p le o f w eek s have b een very w arm .
Raj Yes, t h at ’s rig ht . Hello ! It ’s gr eat t o f in ally
M r Sy m s Do yo u n o r m ally get go o d su m m er s h er e?
m eet yo u in p er so n af t er all o u r p h o n e calls
K a sia It d ep en d s. U su ally w e get at least a f ew hot
and em ails.
d ays, b ut so m e t im es it r ain s a lot .
A liso n Yes, I know . I ho p e yo u h av en ’ t b een w ait in g
M r Sy m s I im ag in e t h e w in t ers here m ust be p ret t y
lo ng.
co ld.
Raj No , I ju st got here t en m in u t es ago . So , how
' Ka sia Oh yes. So m et im es it g o es do w n t o m in u s 15.
w as t he f lig h t ?
M r Sy m s W ell, at least it n ever g et s t h at co ld in
A liso n Long! Sin ce t he b u d g et cu t s, w e’ve had t o f ly
En g lan d . Th e w in t er t her e is u su ally ju st g rey
,eco n o m y,an cj^ l m u st say, I m iss t h e leg ro o m .
and w et . It can be q u it e d ep r essin g !
Ra j Tell m e ab o u t it . Have t he air lin e s f o rgot t en
K a si a Ugh! W ell, I’m glad t he w eat h er is nice f or
t h at p eo p le ar e a lo t t aller now t han t hey
yo u r v isit h e r e ...
w ere 20 year s ag o ?
A liso n Yes, in d eed . And w e’re also q u it e a bit w id er
t han w e w ere 20 ye ar s ago ! j U N IT 1 , E X E R C IS E 8

Ra j Right . 0 Ka sia It ’s not f ar now . W e’ ll be t her e in f ive m in u t es.

A liso n At least I had an exit row seat . Anyw ay, I’d 6 M r Sy m s Great .
ju st lik e t o w ash m y h an d s b ef o re w e get K a sia So , I t h o u g h t yo u m ig h t like t o ch eck int o
g o in g . Is t her e a t o ilet so m ew h er e? yo u r h o ^ ^ | t j y j j ^ r o p of f yo u r t h in g s. Th en
Raj Yes, t h er e’s o n e ju st t h is w a y ... w ejcari g rab a-sp o t o f lu n ch .Th e r e ’s a nice
It alian p lace near yo u r ho t el.
D ia lo g u e 2 M r Sy m s So u n d s go o d!
K a sia M r Sy m s? Hello , I’m Kasia Jan iak f rom BTO Ka sia Af t er t h at w e can go t o t he o f f ice. W e jia v e
Syst em s. W elco m e t o W arsaw . t he m eet in g w it h t h e sale s t eam at t w o i as
M r Sym s Hello , M s Jan iak . It ’s a p leasu r e t o m eet yo u . yo u know .
Ka sia A p leasu r e t o m eet yo u , t o o. How w as yo u r M r Sy m s Yes, t h at sh o u ld be in t er est in g .
f lig h t ? K a sia ^ Tf o u ?) w e’re g o in g t o v isit t he p ro du ct io n
M r Sy m s U n even t f ul, t h an k f u lly. Th ere w as so m e p lant .
t u r b u len ce o ver t he No rt h Se a, b u t o t her w ise M r Sy m s Right -p i/r p ce A ’c t s
no d if f icu lt ies. K a sia Th at sh o u ld o n ly t ak e an ho ur. Th en p er h ap s
Ka sia I’m g lad t o h ear it . So , if y o u ’ ll ju st co m e t h is yo u can t ak e a t axi b ack t o yo u r ho t el and
w a y .... Th e t axi is o ver her e. I’ ll acco m p an y relax f o r a b it . I’ ll p ick yo u up ag ain at ab o u t
yo u t o yo u r ho t el. seven f o r din ner .
M r Sy m s W o n d er f u l. Is t h e ho t el f ar f rom h er e? M r Sy m s " Dh ye s, it ’s t h e b ig co m p an y d in n er t o n ig h t ,
Ka sia No, not at all. Ab o u t t w ent y m in u t es or so . isn ’t it ?
K a sia Exact ly. It sh o u ld be r eally go o d. W e’re g o in g
D ia lo g u e s t o t h is f an t ast ic French r est au ran t . Th e f oo d
©
4 Anna Hi, Pau l, g o o d t o see yo u ag ain . t here is am azin g !
Pau l Hi, An n a, go o d t o see yo u t o o.
Anna So r r y t o keep yo u w ait in g . Th e t r ain w as on U N IT 2 , E X E R C IS E 1
t im e but t h e T a f % h e je j^ t er r ib le. There w as
©
7 J. M ar f a Hello , M s Heit in k . I’m Jose M aria M o lin er o .
o n ly o ne f ane o p en o ver t he b r id g e so t he
W elco m e t o Sa la s Desig n ,
t raf f ic w as r eally slo w . Th e t ax i d r iv er said it ’s
Sa n n e It ’s v er y n ice t o m eet yo u . Please, call m e
b een lik e t h at f or w eeks.
San n e . [
Pau l I know , t he t r af f ic here is a co m p let e
j . M ar f a And I’m Jose M aria. It ’s not a g ir l’s n am e, as you
n ig h t m ar e. I sh o u ld have t o ld yo u t o t ak e t he
know !
rin g ro ad. So r ry, I co m p let ely f o rgo t ab o u t
Sa n n e No, I know . Peo p le have t r o u b le w it h m y nam e
t h at . Anyw ay, can I help yo u w it h yo u r b ag s?
as w ell. It ’s got t w o sy lla b le s: sah -n a.
Anna Th at w o u ld be great . W o uld yo u m ind t ak in g
Right . So did yo u have an y t r o u b le f in d in g u s?
t h is? It ’s t he p r o ject o r f o r t h is af t er n o o n ’s
Sa n n e No, not at all. Th e d ir ect io n s on yo u r w eb sit e
p r esen t at io n .
w ere v er y clear.
Pau l Not at all. So , m y o f f ice is ju st o ver here ...
J. M ar f a Glad t o h ear it . So , if yo u ’ ll ju st co m e t h is w ay,
San n e .... Yo u can leave yo u r b r ie f case and co at
U N IT 1 , E X E R C IS E 6
in m y o f f ice, and t hen I’ ll t ak e yo u jm m d jf o ^
0 M r Sy m s I can ’t b elieve it ’s so su n n y here. It m ak es a m eet a f ew m em b er s o f t he t eam . Th e y ’re all
5 n ice ch an g e f rom En g lan d ! lo o k in g f o rw ard t o m eet in g yo u.
 T r a n sc r ip t s ! 69

<Z>
Sa n n e Great , m e t o o .... Th is is a lo v ely sp ace yo u have U N IT 2 , E X E R C IS E 7
her e. Have yo u b een in t h is lo cat io n lo n g ?
© Car l Oh, Kat h rin , w o u ld yo u m ind w ait in g in my
J. M ar f a No, w e act u ally ju st m o ved int o t h is b u ild in g six
9 o f f ice f o r a f ew m in u t e s? I ju st need t o sp e ak t o
m o n t h s ago .
a co lle ag u e b ef o r e he leav es f o r,M an ch est er
Sa n n e W ell, it ’s r eally n ice - v er y b r igh t an d airy.
t h is af t er no o n.
J. M ar f a Yes, it ’s a hu g e im p ro vem en t j^ n b u r p r evio u s
Kat h r in No p r o b lem , Car l. But w h ere is yo u r o f f ice no w ?
b u ild in g , t h at ’s f or su r e.
Car l Oh, o f co u r se, yo u h aven ’ t b een t h er e yet . It ’s
Sa n n e Ho w lo ng h as yo u r co m p an y b een ar o u n d ,
ju st do w n t he co rrid o r , t he t hird d o o r on t he
an y w ay? I sh o u ld p r o b ab ly kno w t hat ,
lef t . But co m e w it h m e and I’ ll sho w yo u w here
sh o u ld n ’ t I?
it is.
J. M ar f a W ell, t h e co m p an y w as f o u n d ed b y Raf ael Salas
Kat h r in Great . I’ ll ju st leave m y b ag her e, if t h at ’s OK
t en ye ar s,ag o , He w as a very su cce ssf u l p r o duct
w it f jy o y . Bu t .act u ally, I t h o ug h t m ayb e I co uld
d esig n er f or t he Am erican co m p an yJDEO , and
iu sFp o p jjy Ro g er ’s o f f ice an d say h ello .
he w ant ecf t o st ar t so m et h in g sim ilar here in
Car l Oh, yeah . I’m su r e he’d lik e t o see yo u.
Sp ain .,
Kat h r in W here is h e?
Sa n n e Ah, OK. And how m an y p eo p le ar e in t he
Car l On t he t hird f loor. So , go o ut o f t he d o o r and
co m p an y n o w ? I o n ly kno w t he t eam I w o rk w it h
t urn lef t t o get int cJt he lif t . Th en w hen yo u
- yo u kno w , yo u , M ary, Greg, and t he o t h er s.
co m e o ut o f t he lif t , go rig h t , and it ’s t h e f irst
But it lo o k s lik e t h er e ar e q u it e a f ew p eo p le
d o o r on yo u r lef t . His n am e is o n t he door.
here.
Kat h r in Great . So , I’ ll m eet yo u b ack here in ab o u t t en
J. M ar f a Yes, w e’ve r eally ex p an d ed o ver t h e last f ew
m in u t e s?
year s - in co n t r ast to. m o st Sp an ish co m p an ie s,
Car l So u n d s g o o d. See yo u so o n!
I su p p o se . We cu r r en t ly have f ije m p lo y e e s and
ab o u t seven dif f erent n at io n alit ie s.
U N IT 2 , E X E R C IS E 1 0
Sa n n e Ver y in t er n at io n al! And t h at ’s a go o d num b er.
Not t oo sm all, b ut yo u st ill kno w everyo n e, I Q J. M ar f a A ll rig ht , w ell, t h e f ir st p erso n I’d lik e yo u t o
su p p o se. m eet is Vale r ie Duf o ur. Sh e ’s o u m a r k e t in g
J. M ar f a Exact ly. I’m v er y h ap p y w o r k in g her e. So , m anag er . Vale r ie, t h is is San n e Heit in k .
San n e , b ef o re w e m eet t he o t h er s, w o u ld yo u Sa n n e ITsa jp le asu re Lcl m e e t yo u , Vale r ie.
lik e so m et h in g t o d r in k ? Tea, co f f ee, w at er, Valer ie Nice t o m eet yo u t oo .
j u ic e ...? y. M ar f a And t h is is M ary Ch an , o u r p r o duct d esig n er .
Sa n n e A cu p o f cof f ee w o u ld be g reat ^ l had an ear ly Have t h e t w o o f yo u m et b ef o re?
st ar t ,t h is m o r n in g . Sa n n e No, w e h av en ’ t act u ally, b ut w e’ve ex ch an g ed
I. M ar f a No p ro b lem . How do yo u t ak e it ? M ilk , su g a r ...? a lot o f em ails.
Sa n n e Just b lack , t h an k s. M ar y It ’s gr eat t o f in ally m eet yo u . It ’s n ice t o p ut a
f ace t o a n am e, isn ’t it ?
U N IT 2 , E X E R C IS E 4 Sa n n e It cer t ain ly is. By t h e w ay, I r eally lik ed t he
©
p r o t o t yp e yo u sen t u s f or t he new g au g e. L (? ' 7-
8 Car l Kat h rin , hi. Nice t o see yo u ag ain .
M ar y Oh, I’m g lad t o h ear t hat . We’re very h ap p y
Kat h r in Hi, Car l. Nice t o see yo u t oo. Th an k s f or co m in g
w it h it , t oo.
do w n t o m eet m e.
y. M ar f a Yes, M ar y’s got a great t eam w o r k in g w it h
Car l A lw ays a p le asu r e! Act u ally, af t er t he
her.
r est r u ct u r in g last year w e all got m o ved ar o u n d ,
M ar y I know . I’m v er y lucky. Talk in g o f w h ich , t h is is
so I w asn ’ t su r e yo u ’d be ab le t o f ind m y o f f ice
m y a ssist a n t , Greg Sa n c h e z - I t h in k yo u ’ve
b y yo u r self .
had co n t act w it h h im , h av en ’t yo u ?
Kat h r in Oh , r e ally ? W here are yo u no w ?
Sa n n e Ah, n ice t o m eet yo u , Greg . I’m alw ays
Car l On t he f o urt h f loo r. Th ey d ecid ed t o p ut sale s
sen d in g yo u f ax es, ar en ’ t I?
and m ar k et in g t o g e t h e r -a t last !
Gr e g Th at ’s rig ht . Go o d t o m eet yo u , M s Heit in k .
Kat h r in Th at d o es m ak e m o re sen se, d o e sn ’ t it ? And t he
Sa n n e Please, call m e San n e . So r r y ab o u t t he m ix -
recep t io n ar ea lo o k s very nice.
up w it h t h e sp e cif icat io n s, by t he w ay. We
Car l Yes, t h ey f in ally rep ain t e d it in Ju n e .... Oh,
had ajDit o f a c r isis b ack in Leiden ...
h er e’s t he lif t now . Af t er y o u .... W as t h e d river
Gr eg No p r o b lem . I’m ju st g lad ever yt h in g w o rked
t h er e t o m eet yo u at t h e air p o r t ?
out .
Kat h r in Yes, sh e w as. Th an k s so m u ch f or ar ran g in g
y. M ar f a And f in ally, t h is is Em in M urat , o ur_sajes_
t hat .
m an ag er f o r Tu r k ey and t h e M id d le East .
Car l It ’s t he least I co u ld do af t er yo u r ear ly st art !
Sa n n e I’m ^ o r r y, I d id n ’ t q u it e cat ch t hat .
You m ust be ex h au st ed now .
Em in Em in . N ice t o m eet yo u , San n e.
Kat h r in Oh , I’m all rig ht . I m an ag ed t o get so m e sleep ,
Sa n n e Nice t o m eet yo u t oo.
act u ally.
y. M ar f a W ell, I w o n’ t ask yo u t o rem em b er all o f t hat .
Car l Here w e are .... So , can I get yo u so m et h in g t o
But yo u ’ ll h ave a ch an ce t o get t o know
d r in k ? How ab o u t a cu p o f t h at t ea yo u lik e so
everyo n e b et t er lat er.
m u ch ?
Sa n n e So u n d s g o o d. I’m af raid I’m not very good
Kat h r in Th at w o u ld be w o n d erf u l. And m ayb e a g lass o f
w it h n am es.
w at er t o o ?
y. M ar f a I know w hat yo u m ean . So , sh all w e get so m e
Car l Co m in g right u p .... Here yo u are.
lu n ch ?
Kat h r in Oh, t h an k yo u .
Sa n n e So u n d s even bet t er!
Car l Yo u’re w elco m e.
Kat h r in M m . You ju st d o n ’t get t ea lik e t h is in A u st r ia!
| Tr a n sc r ip t s

v/ U N IT 3 , m u Valer ie A s a t o u r ist ?
Sa n n e Yes, t o t he jazz f est iv al. M y h u sb an d an d I are
© M ar y So r ry, San n e , it alw ays t ak e s a f ew m in u t es f or
h ug e jazz f an s.
11 everyo n e t o ar rive.
Valer ie Th at ’s in t er est in g .
Sa n n e Not t o w orry. Is A n ja st ill w it h t h e co m p an y, by
Sa n n e W hat ab o u t yo u ? Have yo u ever b een t o t he
t h e w ay? I d id n ’t see her w h en Jose M aria w as
N et h er lan d s?
sh o w in g m e ar o u n d .
Valer ie Just o n ce, w h en I w as a t een ag er . I d id a sch o o l
M ar y Sh e ’s not , act u ally. Sh e lef t last July. As a m at t er
t rip t o Am st er d am .
o f f act sh e ’s in Ut recht now . Th at ’s n ear yo u,
Sa n n e Uh huh. And d id yo u lik e it ?
isn ’t it ?
Valer ie Yes, I lo ved it . Esp e cially all t he can als and
Sa n n e It ’s not t oo far. In t er est in g ... I sh o u ld send her
caf es.
an em ail. Do yo u kno w w hat sh e ’s d o in g t h er e?
M ar y Sh e ’s w o r k in g as a d esig n er f or a b icycle
U N IT 4 , E X E R C IS E 1
m an uf act ur er . I h eard f rom her a co u p le of <£>
w eek s ag o , and sh e say s t h in g s ar e g o in g w ell. © C o n v e r sa t io n 1

Sa n n e Th at ’s good t o hear. Act u ally, sh e d id say sh e 15 Je ssic a And t h en t h is is t he cat h ed r al here. Th is kind o f
w ant ed t o m o ve clo ser t o t he sea o ne day. Sh e ar ch it ect u r e is t yp ical o f o u r regio n.
e n jo ys sailin g , d o esn ’t sh e ? Ph il lip Wow . It ’s r eally im p r essiv e . How old is it ?
M ar y Th at ’s right . Sh e t o o k u s all o ut on her bo at t he Je ssic a Oh, I sh o u ld kno w t h a t ... I t h in k it ’s f rom t he
w eeken d b ef o re sh e lef t . It w as a lot o f f un. *7 15t h cen t u r y b ut I’m not t o t ally sur e. We can go
Sa n n e I can im ag in e. # in sid e and ch eck if yo u lik e ?
M ar y W hat ab o u t Ch r is? Ho w ’s he d o in g t h ese d ays? Ph il lip Oh, it ’s not so im p o rt an t . I m ean, it m ig h t be
Sa n n e He’s d o in g f ine. He say s h ello , b y t he w ay. He n ice t o ...
C o n v e r sa t io n
w as p ro m o t ed t o p ro du ct m an ag er recent ly, so ©
he’s in t he o f f ice m o re t h ese d ays. 16 Ro l f Th at ’s t he cast le I w as t e llin g yo u ab o u t earlier.
M ar y Ah, t h at ex p lain s w hy I n ever see him at t he It w as b u ilt b y Kin g Hein rich t he Seco n d . In
4- j ' C ~ ‘ I Ger m an it ’s called a ‘ Sch lo ss’ .
t r ad e f air s an y m ore!
y. M ar f a Hi, everyo n e, so r r y I’m a bit lat e. Just need ed t o Ph il lip Ah, t h at ’s w hat ‘ Sch lo ss’ m ean s. I saw it on a
g at h er so m e f iles f o r o u r m eet in g . So , if sig n b ack t h er e, j t re ally is b eau t if u l. [ „
everyo n e w o uld lik e t o t ak e a co p y o f t o d ay’s Ro l f W ell, act u ally it w as alm o st co m p let ely
a g e n d a ... d est r o yed b y b o m b in g in t h e w ar and t hen
reb u ilt in t he 19 6 0 s. So it ’s not all as o ld as it
U N IT 3 , E X E R C IS E 8 lo o k s.
Ph il lip It ’s t er rib le how m an y h ist o r ic b u ild in g s w ere
0 C o n v e r sa t io n l
d am ag ed in t h e w ar.
12 J. M ar f a So , sh all w e st ar t ag ain at , say, 3 .30 ?
Rolf Oh,. t h at w as all a lo ng t im e ago ...
Sa n n e So u n d s go o d.
C o n v e r sa t io n 3
M ar y Fine by m e. Can I get yo u a co f f ee, San n e ?
Je ssic a Now t h is is so m et h in g w e’re r eally p ro ud of. It ’s
Sa n n e Yes, t h at w o u ld be gr eat , t h an k s, M ary. Can I
o u r t o w n ’s new ar t g aller y.
ju st use t he lad ie s’ roo m f irst , t h o u g h ?
Ph il lip M y g o o d n ess. I’ve never seen a b u ild in g lik e
M ar y So r r y?
t h at b ef o re.
Sa n n e Can I u se yo u r t o ilet ?
Je ssica It w as d esig n ed b y t h e Am erican ar ch it ect
M ar y Oh, o f co u r se. It ’s ju st do w n t h e co rrid o r,
Renzo Kin d eslieb . Part o f t he b u ild in g u sed t o
seco n d d o o r on t h e lef t .
be a b rew ery. Brew in g used t o be a b ig in d u st r y
Sa n n e Great , t h an k s.
here in Sch w ar zb u r g .
0 C o n v e r sa t io n 2 Ph il lip Re ally? Do t h ey st ill m ake b eer h er e? 79
13 M ar y Here’s yo u r co f f ee. Just b lack , r ig h t ? Je ssic a an y m o re. Th e b r e w e r ^ ih u t \n j g $ £ a f t e r
Sa n n e Th at ’s rig ht , t h an k s. Th at ’s an in t er est in g r eu n if icat io n . An yw ay, t h e b u ild in g is su p p o sed
p ain t in g yo u ’ve go t t h er e, Jose M aria, t o lo o k lik e a b eer b ot t le.
y. M ar f a Yes, a f r iend o f m in e d id it. Ph il lip Oh yes, I see t h at now .
Sa n n e Re ally? It ’s v er y co lo u rf u l, Je ssic a It ’s g o o d , isn ’t it ? He act u ally w on a p r ize f or it .
y. M ar f a Th at ’s h is sp ecialit y. He’s q u it e w ell know n here Ph il lip I d o n ’ t u n d er st an d w hy it d o esn ’t f all over.
in t h e ar ea. Je ssic a N eit h er do I. It ’s am azin g , isn ’t it ?
Sa n n e Do es he do sm alle r o n es as w e ll? It ’s m y
h u sb an d ’s b ir t h d ay next m o nt h and I kno w he U N IT 4 , E X E R C IS E 6

w o uld lik e h is st yle,

y. M ar f a Su r e, I can g ive yo u h is p h o n e n u m b er if yo u
© Sh ar o n So are yo u bo t h f rom M o d en a o r ig in ally ?
18 M au r o I am , b ut Cr ist in a is f rom M ilan o .
lik e. Just w ait a seco n d w h ile I t ry t o f ind i t ...
Cr ist in a W ell, a lit t le v illag e ab o u t 60km f rom M ilan o
0 C o n v e r sa t io n 3
act u ally. But I n o r m ally say I’m f rom M ilan o
14 Valer ie So San n e , is t h is yo u r f ir st t im e in Sp ain ?
b ecau se it ’s easier .
Sa n n e A ct u ally, no, I’ve b een here a f ew t im es.
Sh ar o n Ah, OK. So how lo ng have yo u lived h er e?
Valer ie Oh r e ally ? W as t h at f or b u sin e ss o r p le asu r e?
Cr ist in a Seven year s. I w ent t o u n iv er sit y jn jo n n o and
Sa n n e Bo t h. At m y o ld co m p an y w e d id a lot of
t hen w hen I g rad u at ed I m o ved t o M o d en a
b u sin e ss w it h a f irm in Bar celo n a, so I w ent
b ecau se o f m y b o yf rien d . He’s f rom here.
o ver t h er e a f ew t im es. And I’ve b een t o San
Sh ar o n And do yo u lik e liv in g h er e?
Se b ast ian a co u p le o f t im es.
 Tr a n scr ip t s | 71

Cr ist in a I do . I m ean , it ’s m ayb e a bit on t h e sm all sid e Anna Th at ’s f in e w it h m e. W here ar e t he st ar t e r s?

an d t h er e’s not m u ch n ig h t lif e, b ut t he q u alit y Car lo Th e y ’re here, t h en t h ese ar e f ish d ish e s, and
o f lif e is r eally go o d here. And it ’s r eally nice t h e m eat o n es ar e on t h e next p ag e.
t h at yo u can be o ut in t he co u n t r ysid e in ju st Anna W h at do yo u reco m m en d ?
t h ir t y m in u t es. Br u n o Ever yt h in g is go o d.
Sh ar o n Yeah , t h at ’s so m e t h in g I m iss w o r k in g in a cit y. I Anna W h at ’s t h is?
grew up on a f ar m , so I m iss t he co u n t r ysid e Br u n o Th at ’s m u sh r o o m s in a cream sau ce.
so m et im es. Car lo I’m h av in g t h at v Fo llo w ed b y t he t un a. It co m es
Cr ist in a In t er est in g . W ell, if w e have t im e, p er h ap s w e w it h asp ar ag u s and sm all p o t at o es ro ast ed in
can d rive o u t int o t he co unt ry. It ’s r eally t h e o ven, j Ztuz
b eau t if u l. Anna Th at so u n d s great . I’ ll h ave t h e sam e. W it h a
Sh a r o n Th at w o uld be nice. I’ve act u ally go t t he salad in st ead o f t he p o t at o es. W hat ab o u t yo u
af t ern o o n f ree t o m o rro w and I w as w o n d erin g if Br u n o ?
yo u had an y re co m m en d at io n s f or t h in g s t o do. Br u n o I’ ll have t h e so u p f o llo w ed b y t he p ast a. I d o n ’t
M au r o Th er e’s a f an t ast ic car m u seu m at Pan zan o L eat m uch m eat t h ese d ays.
w h ich is not f ar f rom her e. It ’s in a b eau t if u l Anna Is t h at f o r h ealt h r e aso n s?
cast le . I can t ak e yo u if yo u lik e. Br u n o Yes, m y w if e t h in k s I sh o u ld lo se a lit t le w eigh t .
Sh ar o n W ell, t h at ’s v er y kin d o f yo u , b ut m y f lig h t ’s at 6 Sh e ’s p r o b ab ly rig ht . W hat w o uld yo u lik e t o
p .m . so I sh o u ld p r o b ab ly st ay in t ow n ju st t o d r in k ?
m ake su r e I get t o t h e a i r p o r U ^ n j g ^ ^ A p M m a Anna W hit e w in e ? And m ayb e so m e w at er?
Cr ist in a I know w hat yo u can do . Jh e an t iq u e f air is on Car lo Just t h e w at er f or m e, Bru n o . I’m d r iv in g . I
t o m orrow . Th ere ar e ab o u t t w o h u nd red st an d s. t h o u g h t I co u ld sh o w yo u t he o ld t ow n and t he
It ’s r eally go o d. cat h ed r al lat er.
Sh ar o n Th at so u n d s great . I lo ve an t iq u es. W here is it An na Th at w o u ld be lo vely.
ex act ly? Br u n o W ell, I’m not d r iv in g , so I’ ll sh ar e a b o t t le o f
Crist ina Parco Novi Su d . I’ ll t ak e yo u if yo u w ant . w hit e w it h An n a. You can ch o o se t he w at er,
Sh ar o n W ell, if it ’s no t r o u b le ... Carlo .
Cr ist in a No ne at all. I’ ll p ick yo u up at t he ho t el. Say Car lo OK, sp ar k lin g in t h at case . Right . Let ’s see if w e
t en ? can cat ch t h e w ait er ’s at t ent io n.

U N IT 4 , E X E R C I S E 1 1 U N IT 5 , E X E R C IS E 6

C o n v e r sa t io n l © Br u n o So , how d id yo u lik e t h e t u n a, A n n a?
A I w as w o n d er in g if yo u w o u ld lik e t o jo in us f or 2i* Anna Oh, it w as v er y t ast y an d p erf ect ly co o k ed . How
d in n er t o n ig h t ? w as yo u r p ast a?
B Th at so u n d s r eally nice. Th an k s very m uch. Br u n o Very n ice in d eed . The sau ce w as w o n d erf ul.
C o n v e r sa t io n 2 And ju st t h e right am o u n t .
A How ab o u t m eet in g f o r a co f f ee next w eek? Car lo W o uld an yb o d y lik e d e sse r t ?
B I’d lo ve t o , b ut I’m act u ally aw ay at a t rade f air Br u n o Let ’s w ait a b it , sh all w e?
all next w eek. How ab o u t t h e w eek af t er t h at ? Anna Go o d id ea. So do yo u co m e here o f t en ?
C o n v e r sa t io n 3 Car lo U su ally w h en I have g u est s. It ’s a b it rich f or
A I have an ext ra t ick et f o r t he o p era t o n ig ht . every day.
W o u ld yo u lik e t o co m e? Anna W hat ab o u t yo u , Br u n o ?
B Th at ’s ver y k in d o f yo u , but I’m m eet in g a f riend Br u n o I used t o eat here a lo t w hen I w orked in t h is
f or d in n er t h is ev en in g . M ayb e yo u can let me p art o f t ow n b ut as I said m y w if e is t ryin g t o
kno w next t im e yo u ’re g o in g ? get m e t o eat b et t er t h ese d ays.
C o n v e r sa t io n 4 Anna So are yo u m arried as w ell, Car lo ? You
A M y p art n er and I ar e h av in g a p art y next m en t io n ed yo u r m o t h er -in -law earlier.
Sat u r d ay. We w ere h o p in g yo u co u ld co m e. Car lo Yes, I ju st go t m arr ied last year act u ally. W e had
B Th an k s, I’d lik e t h at v er y m uch . a great ho n eym o o n in Cr o at ia.
Anna Re ally? W e w ent t o Cr o at ia last su m m er f or o ur
U N IT 5 , E X E R C IS E 1 h o lid ay. It ’s g o rg eo us isn ’ t it ?
Car lo It cer t ain ly is. We p layed t en n is n ear ly ever y
Anna Th is lo o k s a r eally n ice p lace.
day. It w as great . Do yo u do an y sp o r t s, A n n a?
Br u n o I ho p e yo u lik e it , An n a. We co m e here q uit e
Anna Just jo g g in g . Can I run an yw h ere h er e?
o f t en w it h v isit o r s. It ’s very t yp ical. Are yo u
Br u n o Yes, t here is a lo vely run f ro m yo u r ho t el
h u n g r y?
t h ro u g h t h e w o o d s do w n t o t he o ld t ow n and
Anna W ell, I got up e ar ly t h is m o rn in g and I o n ly had
b ack. I’ ll sh o w yo u lat er.
a t in y san d w ich on t he p lan e.
Anna Th an k s.
Br u n o So ? ^
Car lo Yo u w ere say in g yo u w en t t o Cr o at ia last year.
An na I’m ab so lu t ely st ar v in g .
W here e lse have yo u b een ?
Br u n o I’m af raid t h ey d o n ’t have m en u s in En g lish
Anna Gr eece, Tu rkey, France. Talk in g o f Fr ance, I’ve
here, b ut ju st say if yo u need h elp w it h
st ill go t room f o r d esser t . Let ’s lo o k at t h e m en u
an yt h in g .
sh all w e?
An na OK. How m an y co u r se s are w e h av in g , Car lo ?
Car lo A st ar t er and a m ain co u rse t h en w e can d ecid e
lat er ab o u t d esser t .
Transcrip t s

$ '
U N IT 5 , E X E R C IS E 1 2 Ut e I kno w . I’r u im m Ge r m a n ^ n ear Frankf urt , an d it
w as act u ally sn o w in g w h en I lef t .
0 Anna W ell I d o n ’t kno w ab o u t yo u t w o , b ut I’m read y
Yves Ugh! ...Sq u ar e yo u lo o k in g af t er a st an d at t he
25 t o hit t h e hay.
f air ? '
Br u n o So r r y?
Ut e No, I’m act u ally ju st here t o^ look ar o u n d and do
Anna Yo u kno w , I’m t ir ed , read y f or bed.
so m e net w o rk in g , yo u know . W hat ab o u t yo u ?
Br u n o M e t o o. It ’s b een a lo ng day.
Yves We have a st an d here. I’m w it h a French
Car lo Do es an yo n e w ant a co f f ee?
co m p an y called Plein Air, and w e’re in t r o d u cin g
Anna No t h an k s.
new in v en t o r y so f t w ar e.
Br u n o M e neit h er.
Ut e Oh, t h at so u n d s in t er est in g . W here ar e yo u
Car lo I’ ll get o ne w it h t he b ill. Let m e t ry and cat ch t he
b ased ?
w ait er. Ex cu se m e? Can I have a b lack cof f ee
Yv es In To u lo u se. Do yo u kno w it ?
and t h e b ill, p le a se ?.....
Ut e Oh, yes. I v isit e d To u lo u se and t he ar ea last
su m m er, act u ally. It ’s a w o n d er f u l p art o f
Anna Let m e get t h is.
France. A ir b u s h as it s h ead q u ar t er s t her e,
Car lo No, it ’s OK I’ ll get it . Yo u ’re o u r g u est .
r ig ht ?
Anna Ser io u sly, it ’s on m e. You have p aid f or
Yv es Th at ’s rig ht . It ’s t h e b ack b o n e o f t he cit y ’s
ev er yt h in g all day. I’m g o in g t o p ut it on
in d u st r ial b ase, in f act t he w ho le r eg io n ’s. And
ex p e n ses an y w ay.
w hat ab o u t y o u ? W h at do yo u d o ?
Br u n o W ell, t h at ’s ver y kin d .
Ut e I’m t he h ead o f p u r ch asin g at Pixdo rf .
Car lo Yes, v er y g en er o u s.
Yv es And t h at ’s n ear Frankf urt , yo u said ?
Anna Yo u ’re very w elco m e. Now , t he w ait er w as
Ut e Ex act ly - Bad Ho m b urg. Have yo u ever b een t o
gr eat . How m u ch can I t ip h im ?
Ger m an y?
Car lo Just ro und up t h e t o t al and ad d i o %. Tell him t o
Yv es O n ly o n ce, o n a sch o o l ex ch an g e. I keep
k eep t he ch an g e.
m ean in g t o v isit , t h o u g h . Ah, here’s o u r b us!
Anna But I’m p ayin g by car d .
Ut e Gr eat .
Br u n o In h er e? Un likely.
Yv es Please, af t er y o u ...
Anna But I d o n ’t have an y cash o n m e!
C o n v e r sa t io n 3
Br u n o M ayb e w e sh o u ld p ay af t er all. Th ey o nly t ake ©
28 Ut e Ex cu se m e, do y o u m in d if I jo in you?^
c a s h ...
Pe r Not at all.
Ut e I’m Ut e A d en a.
U N IT 6 , E X E R C IS E 2
Pe r Nice t o m eet yo u . I’m Per Jen sen .
\J 0 C o n v e r sa t io n l Ut e Nice t o m eet yo u t oo. Do yo u know if it ’s t ab le
26 ute I’m so rr y, b ut I co u ld n ’t ne lp jTb t icm ^ v o u ’ve got ser vice here, o r do w e have t o go t o t he
a Ch ip p e r b ag . Do yo u w o rk f or t h em ? co u n t er ?
Llo yd No, act u ally, t h e y’re o ne o f o u r su p p lie r s. Per It ’s t ab le ser v ice. So yo u can sit b ack and relax!
Ut e W hat a co in cid en ce - t h e y’re o ne o f o ur Ut e Yeah , I r e ally need a b r eak. So , w hen d id yo u
su p p lie r s t oo . I’m Ut e A d en a, b y t he w ay. get h er e?
Llo y d Llo yd Ro b ert s. Nice t o m eet yo u . So , Ut e^ w hat Per On M o n day. And yo u ?
co m p an yjjr e^ yo u w it h ? Ut e Just t o d ay, act u ally. So , w hat do yo u t h in k o f
Ut e I’m t he head o f p u r ch asin g at Pixdo rf . We m ake t he f air so f ar ?
so f t w ar e f or r et ail POS syst em s. Pe r It ’s q uit e g o o d. Ce r t ain ly b et t er t han last year.
Llo yd Oh yes, I’ve hear d o f yo u r co m p an y b ef o re. Am I Ut e Have yo u seen an yt h in g in t er est in g ?
rig ht in t h in k in g yo u ’re b ased in Fr ank f ur t ? Pe r W ell, o ne co m p an y h as d evelo p ed a r eally nice
Ut e Yes. W ell, ju st o u t sid e Frankf urt act u ally, in a secu r it y d ev ice f o r clo t h in g . It ’s v er y secu r e, but
lit t le p lace called Bad Ho m b u rg. d o esn ’t d am ag e clo t h in g t h e w ay cur rent t ag s
Llo y d Right . do. Th at ’s alw ays a real h ead ach e f or us.
Ut e And w ho do yo u w o rk f o r? Ut e Re ally? Th at so u n d s lik e so m et h in g w o rt h
Llo y d I w o rk in t he p u r ch asin g d ep ar t m en t o f a sm all ch eck in g o ut .
co m p an y called Sp e cialize d So lu t io n s in Per W ell, if yo u w ant t o t ak e a lo o k, ju st go t o
Bir m in g h am . sect io n B. Th e st an d is right n ear t he door.
Ut e Right . I d o n ’t t h in k I’ve co m e acr o ss t hem Ut e Th an k s f o r t h e t ip !
b ef o re.
Llo y d So I a ssu me yo u ’re here f or t he t r ad e f air ? U N IT 6 , E X E R C IS E 6
Ut e Yes, exact ly.
© Th o m as So yo u see w e r eally have so m e v er y ex cit in g
Llo y d Th is is q u it e a n ice ho t el, isn ’ t it ? 29 new p r o d u ct s.
Ut e Oh, it is. Th e b r eak f ast t h is m o r n in g w as
Ut e Th e y ’re ce r t ain ly v er y in t er est in g . Anyw ay, let
d e licio u s.
m e g ive yo u m y card .
\/ 0 C o n v e r sa t io n 2
Th o m as Th an k yo u . Now , I ab so lu t e ly have t o sh o w yo u
27 Ut e _Excuse m e, do yo u kno w if t h is is t he st o p f or
o u r new w ir eless p r int er. Let me ju st get it f or
t he CA SPA t r ad e f air ?
y o u ...
Yves Yes, it is. Th e next b u s sh o u ld be ar r iv in g in f ive
Ut e List en , t h at ’s v er y kin d o f yo u b ut I sh o u ld
m in u t es.
p r o b ab ly get g o in g .
Ut e Great . W h at a b eau t if u l day!
Th o m as It ’ ll o n ly t ak e a m in ut e. It ’s r eally o ne o f o u r
Yv es Yes, it is, isn ’ t it ? In France it w as r ain in g all last
m o st in t er est in g d evelo p m en t s.
w eek, so t h is is a nice ch an g e.
 Tr a n scr ip t s | 73

Ut e I’d lo ve t o see it . b ut I sh o u ld r eally get go in g. U N IT 6 , O U TPU T

I’m act u ally su p p o se d t o be m eet in g so m eo n e
in t en m in u t e s.
© Th at re m in d s m e o f a t rip I m ad e t o Par is last year.
36 It w as a co m p let e n ig h t m ar e. I got t o Heat hr o w
Th o m a s Oh, I’m su r e t h ey w o n ’ t m ind if yo u ’re a co up le
ar o u n d f o ur t o f ind m y f lig h t is can celled and all
o f m in u t es l a t e ...
o t h er f lig h t s are f u ll. I have t o go b ecau se I have a
Ut e W h y d o n ’t I co m e b ack af t er w ard s t o t ak e a
r eally im p o r t an t m eet in g , so I get a t axi do w n t o
lo o k ?
Lo ndo n and ju m p on t h e Eu ro st ar. Just o u t sid e
Thomas W ell, if yo u ’re su r e yo u d o n’ t have t im e.
Lo n d o n , t he t rain g r in d s t o a halt and w e st ay t her e
Ut e No, I’m af raid I r eally sh o u ld g o .I ’ ll co m e right
f or ab o u t t w o h o u rs. Everyo n e r u sh es t o t h e buf f et
b ack af t er m y ap p o in t m en t .
car an d all t he f oo d g o es w it h in ab o u t an hour. I’m
Thomas Great . I’ ll be here.
right at t he b ack o f t he q u eu e and get n o t h in g . I
Ut e Se e yo u in a lit t le w h ile, t hen .
f in ally get t o Par is ju st af t er m id n ig h t and g rab a
Thomas Se e yo u lat er.
cab . The d riv er lo o k s at m e st r an g ely w o n d er in g
w hy I am o ut so lat e. He t ak e s ag es f in d in g t he
U N IT 6 . E X E R C IS E 1 0
ho t el and w e f in ally st o p o u t sid e a very d ar k Ho t el
©
30 Oh no , it ’s t h e last d ay o f t he f air and I’ve o n ly Calif o r n ia, h o n est ly t h at ’s t h e nam e! Th e d river
m an ag ed t o han d o ut t hree b u sin e ss car d s. Th at r aces o f f and I rin g t h e b ell and w ait . I rin g t he b ell.
m ean s I’ve go t t o get rid o f 19 7 t o d ay o r m y b o ss’ ll I w ait . Fin ally, af t er an ag e, t he do o r is o p en ed b y a
k ill m e! Per h ap s I’ ll ju st give o ne t o everyo n e on t he yo u n g g u y w ho lo o k s h alf -asle e p . No ch an ce o f
© p lan e b ack t o n igh t ! d in n er, ev er yt h in g in t h e ar ea is clo sed . Oh w e l l ...
31 Loo k at t h is am azin g p en I got at t h e So n y st an d . It ’s ju st give m e m y b ed. Th e lif t is b ro ken so I w alk up
also a v o ice reco rder. I can ’t b elieve t h ey g ive aw ay t o t he f o urt h f loo r. I o p en t he d o o r and scream
su ch co o l st u f f t h ese d ays. b ecau se t h er e, right in t he m id d le o f a p ure w h it e
©
32 It alw ays am azes m e at t rad e f air s how p eo p le carr y b ed sp r ead i s ... t h e lar g est sp id e r yo u ’ve ever seen !
ar o u n d t h ese u g ly f ree b ag s. Th e y ’re w ear in g t h eir
b est t h o u san d -eu r o su it s b ut t h ey have t h ese o n e-
euro b ag s t h ey’ve go t f rom t h e sp o n so r . Isn ’t t hat
w eir d ? t /Y /'f ,
©
33 I had t h is r eally st ran g e ex p er ien ce e ar lie r t o day. I
w as in t h e b at hr o o m w ash in g m y h an d s, and t h is g u y
co m es up t o m e an d t r ie s t o g ive me h is b u sin e ss
car d . In t h e b at hr o o m ! Can yo u im ag in e ?
©
34 Th is is r eally t h e w o r st -o r g an ized t r ad e f air I’ve ever
seen . M y f iv e-year -o ld so n co uld do a b et t er jo b of
© r u n n in g it .
35 I’m so r r y I k eep lo o k in g at m y p h o n e. M y d au g h t er is
ill t o d ay and m y h u sb an d is at h o m e lo o k in g af t er
her. I’m w ait in g f or him t o call m e t o t ell m e how sh e
is. I hat e b ein g aw ay f rom ho m e w h en m y k id s are ill.
 U se f u l p h r a se s a n d v o c a b u la r y

M E E T IN G SO M EO N E ON A R R IV A L T a k in g t h e v isit o r t o t h e ir h o t e l o r t h e co m p a n y

So , if yo u ’ ll ju st co m e t h is w a y ...
G r e e t in g a v isit o r
Th e /M y car is p ark ed o ver here.
Hello , I’m Kasia Jan iak f rom BTO Syst em s.
We can get a t axi o ver t her e.
You m ust be Raj. W elco m e t o Lo ndo n.
W here ar e w e g o in g f rom h er e?
N ice /Go o d t o see yo u ag ain , ( w hen yo u k n o w sb
- I t h o u g h t w e co u ld go t o t he ho t el f irst .
alr ead y)
- W e sh o u ld p r o b ab ly go st r aig h t t o t he o f f ice, if t h at ’s
- Go o d t o see yo u t oo.
OK.
It ’s a p leasu r e t o m eet yo u (at last ) ./It ’s g reat t o f in ally
- I’ ll t ak e yo u t o yo u r ho t el.
m eet yo u in p erso n , ( m eet in g sb f o r t he f ir st t ime)
Is t h e h o t e l/o f f ice /co n f e r e n ce cent r e f ar f rom h er e?
- It ’s a p le asu r e /N ic e /Go o d /Gr e at t o m eet yo u t oo.
- No, it ’s ju st 15 m in u t es aw ay.
Please, call m e San n e.
- It ’s p r o b ab ly ab o u t a 30 -m in u t e d rive, but w e have
- And I’m Jose M ar ia, o f co u r se.
p len t y o f t im e.

A p o lo g iz in g f o r a d e la y
T a lk in g a b o u t p la n s a n d sc h e d u le s
I ho p e yo u h av en ’ t b een w ait in g lo ng.
It ’s not f ar n o w ./W e’ ll be t her e in f ive m in u t es.
- Do n’t w orry. I ju st go t here t en m in u t es ago .
I t h o u g h t yo u m ig h t lik e t o ch eck int o yo u r h o t el f irst
So r r y t o k eep yo u w ait in g . Th e t rain w as on t im e but t he
and dro p of f yo u r t h in g s.
t raf f ic here is t er r ib le.
- So u n d s g o o d ./Su r e .
- No p r o b lem . I kno w how it is.
W o u ld yo u lik e t o ch eck int o yo u r ho t el f ir st ?
So r r y I’m lat e. M y f lig ht w as d elayed b ecau se o f bad
- Act u ally, w e can go st r aig h t t o t h e o f f ice if yo u pref er.
w eat her.
Th en w e can g r ab /g e t a sp o t o f lu n ch .
Th er e’s a nice It alian p lace n ear yo u r hot el.
A sk in g a b o u t t h e jo u r n e y
Af t er t h at w e can go t o t he co m p an y.
Ho w w as t h e /y o u r f lig h t /jo u r n e y /d r iv e ?
We have t he m eet in g w it h t he sale s t eam at t w o , as yo u
- Un even t f ul, t h an k f u lly ./Fin e , t h an k s.
know .
- Not so g o o d . Th e t raf f ic w as t er r ib le.
At f o u r w e’re g o in g t o v isit t he p ro du ct io n p lant .
- OK, b ut t her e w as so m e t u r b u len ce.
Th at sh o u ld o n ly t ak e an hour.
You m ust be exhaust ed-noM L.
Th en I’ ll t ak e yo u b ack t o yo u r ho t el and yo u can relax
- Oh, I’m OK. I m an ag ed t o get so m e sleep , act u ally.
f o r a b it .
- I am a b it t ir ed , I have t o say.
I’ ll p ick yo u up at ab o u t seven f or din ner .
W e’re g o in g t o a v er y n ice r est au r an t t h is even in g .
O f f e r in g a n d a c c e p t in g h e lp
- So u n d s g o o d ./Gr eat .
Can I h elp yo u w it h yo u r b a g s?/D o yo u need a h an d /
an y help w it h t h a t ?/Sh a ll I t ak e t h at f or yo u ?
LO O K IN G A F T E R A V ISIT O R TO YO U R CO M P A N Y
- Th at w o uld be g r eat /v e r y n ice, t h an k s.
W o u ld yo u m ind t ak in g t h is? W e lc o m in g a v i s i t o r

- Not at a ll./O f co u rse not . Hello , M s Heit in k . I’m Jose M arf a M o lin ero .
Let m e get t h at f o r yo u. Nice t o m eet y o u /se e yo u ag ain .
W elco m e t o Sala s D e sig n /o u r co m p any.
F r e sh e n in g u p Did yo u have an y t r o u b le f in d in g u s?
I’d ju st lik e t o w ash m y h an d s ( if t h at ’s OK/b e f o r e w e - No, not at all. Th e d ir ect io n s on yo u r w eb sit e/Yo u r
get g o in g) . d ir ect io n s w ere v er y cle ar /g o o d .
Is t her e a t o ilet ( Br E) /b at h r o o m /r est r o o m (AmE) aro und W as t h e d riv er t h er e t o m eet yo u at t he air p o r t ?
h er e /so m e w h e r e ? - Yes, h e /sh e w as. Th an k s so m uch f or ar r an g in g t hat .
- Yes, t h er e’s o n e ju st t h is w a y ... - It ’s t he le ast I co u ld do (af t er yo u r lo ng f ligh t ) .
Is t her e a caf e w here w e co u ld sit d o w n /g et so m et h in g Th an k s f or co m in g dow n t o m eet m e.
t o d r in k ? - No p r o b lem at all. I w asn ’t su r e yo u ’d be ab le t o f ind
- Yes, t h er e’s a nice o ne ju st o ver t her e. m y o f f ice by yo u r self .
- I’m not su r e, b ut let ’s see if w e can f ind o ne.
Do yo u m ind if w e g r ab /g e t a q u ick co f f ee b ef o r e w e get S h o w i n g a v isit o r a r o u n d y o u r o f f ic e s

g o in g ? Yo u can leave yo u r t h in g s/y o u r b r ie f case /co at h e r e /in

- Not at all. m y o f f ice /at t he recep t io n d esk .
- A ct u ally w e’re in a lit t le b it o f a hurry. M ayb e w e W o u ld yo u lik e t o leave yo u r t h in g s her e?
co u ld have o ne lat e r? - Th at w o uld be n ice, t h an k s.
 U se f u l p h r a se s a n d v o c a b u la r y 75

Pll ju st leave m y b ag here, if t h at ’s OK w it h yo u. - Nice t o m eet yo u t oo.

I’ ll t ak e yo u ro und t o m eet a f ew m em b er s o f t he t eam . And t h is is M ary Ch an , o u r p ro du ct d esig n er.
Th ey’re all lo o k in g f o rw ard t o m eet in g yo u. I’d lik e t o in t r o d u ce M r San ch ez. He’s t he new h ead o f
W o uld yo u m ind w ait in g in m y o f f ice f or a f ew m in u t es? p r o d u ct io n .
- Not at a ll./Su r e , no p ro b lem . Have t h e t w o o f yo u m et b ef o r e?
I ju st need t o m ake so m e co p ies b ef o r e t h e m eet ing. - No, w e h av en ’t , b ut w e’ve ex ch an g ed a lot o f em ails.
I t h o ug h t m ayb e I co u ld ju st p o p by Ro ger ’s o f f ice and - Yes, (I t hink ) w e act u ally m et o nce at a t r ad e f air.
say h ello . It ’s n ice t o p ut a f ace t o a nam e, isn ’t it ?
Can /Co u ld I u se yo u r b at h ro o m (Am E)? - It ce r t ain ly is.
- Of co u r se . I’ ll ju st sh o w yo u w here it is. I t h in k yo u ’ve h ad co n t act w it h her.
If yo u ’ ll ju st co m e t h is w a y ... Sh e ’ ll be yo u r co n t act p erso n on t h e IT sid e o f t he
Her e’s t h e lif t now . p r o ject .
Af t er yo u . ( w hen en t er in g a lif t o r g o in g t hr o ugh a d oor ) Yo u ’ ll have a ch an ce t o get t o know everyo n e a bit
b et t er at t h is af t er n o o n ’s m eet in g.
O f f e r in g a g u e st so m e t h in g t o e a t o r d r in k I’m af raid I’m not v er y go o d w it h nam es.
W o uld yo u lik e so m et h in g t o d r in k ? Tea, co f f ee, w a t e r ...? - I kn o w w hat yo u m ean!
So , can I get yo u so m et h in g t o d r in k ?
- A cup o f cof f ee w o u ld be great . A t a m e e t in g
- Just a g lass o f w at er, t h an k s. So r ry, it alw ays t ak e s a f ew m in u t es f or everyo n e t o
- I’m OK f or t he m o m ent , t h an k s. ar rive.
Can I get yo u a co f f ee?/H o w ab o u t a cu p o f t ea? - Not t o w o r r y./N o p r o b lem .
- Th at w o u ld be g r eat /w o n d er f u l. Th an k s very m uch. Hi, everyo n e, so r r y I’m a bit lat e. I ju st need ed t o g at her
How do yo u t ak e yo u r co f f ee?/H o w w o u ld yo u lik e t h at ? so m e f iles f or o u r m eet in g.
- Just b lack , t h an k s. So , if everyo n e w o u ld lik e t o t ak e a co p y o f t o d ay’s
- W it h m ilk /cr e am (Am E), p lease. a g e n d a ...
- M ilk an d su g ar , p lease. W ell, I su p p o se w e sh o u ld m ake a st art .
Co u ld I have a g lass o f w at er as w ell, p le ase ? So , sh all w e get do w n t o b u sin e ss?
- Co m in g rig ht u p ./O f co u r se. Rig ht , let ’s m ake a st ar t , sh all w e?
Here yo u ar e ./H e r e ’s yo u r co f f ee, ( g iv in g a d r ink) So , sh all w e st art ag ain at , say, 3 .3 0 ? (b ef or e a b r eak)
Th an k yo u . - So u n d s go o d.
- Yo u’re w elco m e ./N o p r o b lem .
- Not at a ll./D o n ’t m en t io n it . E N T E R T A IN IN G A V IS IT O R
Sh all w e get so m e lu n ch ?
S h o w i n g a v i sit o r a r o u n d y o u r t o w n o r c it y
- So u n d s go o d. It ’s b een a lo n g t im e sin ce b r eak f ast .
Th is is t h e o ld t ow n sq u ar e /cat h e d r al (here).
- M ayb e I’ ll ju st have a co f f ee. I’m not act u ally t hat
Let m e sh o w yo u t he m u se u m /t o w n hall.
hungry.
Th is kin d o f ar ch it ect u r e is t y p ical o f o ur regio n .
Th at ’s t h e cast le I w as t ellin g yo u ab o u t earlier.
G iv in g d ir e c t io n s
It w as b u ilt /d e sig n e d b y ...
W here are yo u n o w ?/W h er e is yo u r o f f ice no w ?
It ’s r e ally im p r e ssiv e /b e au t if u l.
- On t he f o ur t h f lo o r ./Ju st do w n here.
I’ve n ever seen a b u ild in g lik e t h is b ef ore.
W hich f lo o r is yo u r o f f ice o n ?
How o ld is it ?
- The eight h! Don’t w o r r y -w e ’ll t ake t he lif t /elevat o r
- I t h in k it ’s f rom t h e 15t h cen t u ry b ut I’m not t o t ally
(AmE).
su r e.
W here is t h e t o ilet /b at h r o o m ( A m E) /M ik e’s o f f ice?
It ’s ju st do w n t he h all/r o u n d t h e co rn er on t he lef t /
A sk in g f o r / G iv in g r e c o m m e n d a t io n s f o r sig h t se e in g
right .
I’ve act u ally go t t h e af t ern o o n f ree t om o rrow .
It ’s t he f ir st /se c o n d /t h ir d d o o r on t h e lef t /r ig h t .
I w as w o n d er in g if yo u had an y r eco m m en d at io n s f or
It ’s next t o t he t o ilet /f r o n t d o o r /k it ch en .
t h in g s t o do.
Just go o ut o f t he do o r an d t urn lef t t o get t o t h e lif t .
I kn o w w hat yo u can do.
- Th at ’s v er y clear , t h an k s./Th an k s, I’m su r e I’ ll f ind it .
Th er e’s a(n) g r e at /f an t ast ic/in t e r e st in g ar t g alle r y /
- So rr y, co uld yo u ex p lain t h at ag ain ?
sh o p /p ar k /st r e e t .
Co m e w it h m e an d I’ ll sh o w yo u w here it is!
Th er e’s a nice ex h ib it io n o f p h o t o s on at t he t ow n h all at
I’ ll m eet yo u b ack here in t en m in u t es, OK?
t h e m o m en t .
- So u n d s go o d . See yo u so o n !
Th er e’s a f an t ast ic art g aller y ju st an ho ur f rom here.
If w e have t im e w e can m ayb e sh o w yo u o ne o f t he
I n t r o d u c in g a v i s i t o r t o y o u r c o l l e a g u e s
lak e s nearb y.
Th e f ir st p erso n I’d lik e yo u t o m eet is Vale r ie Duf our.
- Th at w o u ld be n ic e ./So u n d s great .
Sh e ’s o u r m ar k et in g m anag er.
It ’s/Th e y ’re very in t e r e st in g /b e au t if u l/am azin g .
Vale r ie, t h is is San n e Heit in k .
I can t ak e yo u if yo u lik e.
- It ’s a p leasu r e t o m eet yo u , Sa n n e ./It ’s g reat t o f in ally
It ’s r e ally /d e f in it e ly w o rt h v isit in g /se e in g /a v isit .
m eet yo u .
I’d r eally lik e t o do t h a t ./l’d lo ve t o see t hat .
| U se f u l p h r a se s a n d v o c a b u la r y

A s k i n g f o r / G i v i n g d i r e c t i o n s in a t o w n o r c i t y H e l p in g w it h t h e m e n u

W here is t he t ow n h all/st at io n /m u se u m ex act ly? I’m af raid t h ey d o n ’ t have En g lish m en u s here.

How do I get t h e r e ?/W h at ’s t h e b est w ay t o get t h er e? Just say if yo u need h elp w it h an yt h in g .
It ’s next t o /n e a r /ju st ar o u n d t h e co rn er f r o m /o n t he I m ig h t need help w it h so m e o f t h is.
sam e st reet as yo u r h o t e l/t h e t ow n h all/sq u ar e , Is t h at so m e kin d o f m eat ?
ju st go alo n g t h is st reet , t h en t ur n lef t /r ig h t . So w h at ’s ...?
Take t he se co n d /t h ir d st reet on t he lef t /r ig h t . - It ’s a k in d o f f ish /m e at /v e g e t a b le /p a st a/d u m p lin g .
Keep g o in g un t il yo u see t h e ch u r ch /b an k . - It ’s (a bit ) lik e an o m elet t e.
Yo u can w alk t h er e f ro m here. - It ’s m ad e w it h eg g s, m ilk and su g ar .
- It ’s a lo cal sp ecialit y.
I n v it a t io n s - It ’s t y p ical o f /a sp e cialit y o f o u r regio n.
M ak in g an in vit at io n - It ’s a sp icy /sa v o u r y /sw e e t d ish .
I w as w o n d er in g if yo u m ig ht lik e t o jo in u s f or d in n er - It ’s m ade w it h m e at /f ish /v e g e t ab le s.
t o n ig h t ? You have t o t ry t h at /t h o se .
How ab o u t m eet in g f or a co f f ee next w eek ?
I have a sp ar e t ick et f or t h e o p er a t o n ig h t . W o u ld yo u O r d e r in g

lik e t o co m e? Do yo u kno w w h at yo u ’re h av in g ?

M y p art n er and I are h av in g a p art y next Sat u r d ay. We Have yo u d ecid ed yet ?
w ere h o p in g yo u co u ld co m e. - Yes. I t h in k I’ ll have t he st eak .
- I’m st ill t r yin g t o m ake up m y m in d . It all lo o k s so
A ccep t in g an in vit at io n good.
Th at so u n d s r e ally n ice /g r e at . Th an k s v er y m uch. - I t h in k I need a co u p le m o re m in u t es, if t h at ’s OK.
Th an k s, I’d lik e t h at v er y m uch. (I t h in k ) I’ ll have t h at f o r m y m ain co u rse (t hen).
Th at w o u ld be lovely. I’m g o in g t o have t h e sp e cial.
Go o d id ea. Let ’s do t hat . Let ’s see if w e can cat ch t h e w ait er ’s at t ent io n.
I’d l ik e / l ’ ll have t h e p ast a, p lease, (to the waiter)
Tur ning d o w n an in vit at io n Have yo u st ill go t room f o r d e sse r t ?
I’d love t o , b ut I’m act u ally aw ay at a t r ad e f air all next
w eek. P a y in g f o r t h e m e a l

Th at ’s v er y kin d o f yo u , b ut I’m su p p o sed t o be m eet in g Sh all w e get t he b ill?

a f r iend f or d in n er t h is even in g . I’ ll see if I can cat ch t h e w ait er w h en he g o es p ast .
I’d love t o co m e, b ut I’m af raid I ju st d o n ’t have t im e Can w e h ave t he b ill, p le ase ? (to the waiter)
t o day. Co u ld yo u b r in g u s t h e b ill, p le ase ?
Let m e get t h is./Th is is on m e ./I’ ll get t h is.
M ak in g an alt er n at iv e su g g est io n - No, it ’s OK. I’ ll get it .
How ab o u t t h e w eek af t er t h at ? - Are yo u su r e ? Th at ’s ver y k in d /g e n e r o u s o f yo u .
M ayb e yo u can let m e kno w next t im e yo u ’re g o in g ? Th at w as lo vely, t h an k y o u ./Th an k s f or t he m eal. It w as
M ayb e w e co u ld go f o r d in n er t o m o rro w in st e ad ? r eally nice.
How ab o u t h av in g lu n ch so m et im e next w eek ? - Yo u ’re v er y w elco m e.
- It w as m y /a p leasu r e.
EA T IN G O U T W hat do I do ab o u t t ip p in g ?
- You ju st ro und up t h e t o t al.
R e st a u r a n t sm a ll t a lk
- I n o r m ally leave ... p er cent .
Th is lo o k s a r eally n ice p lace.
I d o n ’t have an y cash on me.
It ’s v er y t yp ical.
Do t h ey accep t cred it car d s h er e?
I’m a bit h u n g r y /ab so lu t e ly st ar vin g .
Do yo u co m e here o f t en?
AT A TR A D E FA IR
- Oh ye s. I w as here last w eek act u ally.
- U su ally w hen I have g u est s. S t a r t i n g a c o n v e r sa t io n w it h a st r a n g e r

I used t o eat here a lot w h en I w o rked in t h is p art of I’m so rr y, b u t I co u ld n ’t h elp n o t icin g yo u ’ve got a
t ow n. Ch ip p e r b ag . Do yo u w o r k f o r t h em ?
W hat do yo u reco m m en d ? Ex cu se m e, do yo u kno w if t h is is t he st o p f or t h e t rade
f air ?
Ex cu se m e, do yo u m ind if I jo in y o u ?
- Not at all.
Are yo u here f o r t he t r ad e f air ?
- Yes, exact ly.
I’m Ut e A d en a, b y t he w ay.
- Lloyd Ro b ert s. Nice t o m eet yo u .
 U se f u l p h r a se s a n d v o c a b u la r y j 77

T a l k in g a b o u t t h e t r a d e f a ir M IS C E LLA N E O U S C O M M U N IC A T IO N S K IL LS

Are yo u lo o k in g af t er a st an d at t he f air ?
R e a c t in g t o w h a t so m e o n e s a y s
- Yes, w e have a st an d here.
Th at m u st be v er y st r e ssf u l/an in t er est in g jo b .
- I’m act u ally ju st here t o lo o k ar o u n d an d do so m e
Yo u m u st be v er y p ro ud o f her.
n et w o rkin g .
Th at m u st have b een v er y ex cit in g /n ice.
W hen did yo u get h er e?
Th at m ust have b een a d if f icu lt t im e f or yo u.
- On W ed n esd ay./Ju st t o d ay, act u ally.
So , w hat do yo u t h in k o f t he f air so f ar ?
A sk in g f o r c la r if ic a t io n
- I’m en jo yin g it a lot .
(I’m) so rr y, I d id n ’ t q u it e cat ch t hat .
- It ’s q u it e go o d. Ce r t ain ly b et t er t h an last year.
(I’m) so rr y, co u ld yo u t ell m e yo u r nam e ag ain ?
- I’m a b it d isap p o in t ed , t o t ell t h e t rut h .
So rry, co uld yo u say t h at f or m e ag ain ?
Have yo u seen an yt h in g in t er est in g ?
I’m so rr y, I d o n ’t q u it e f o llo w yo u .
- Yes, o ne co m p an y h as d evelo p ed a r eally nice .../
I’m not t o t ally su r e w hat yo u m ean.
so m e in t er est in g n e w ...
Did yo u say 15 o r 50 ?
- Not really, t o be h o n est .
Th at so u n d s lik e so m et h in g w o rt h ch eck in g o ut .
K e e p in g a c o n v e r sa t io n g o in g
If yo u w ant t o t ak e a lo o k, ju st go t o se c t io n /h all B.
Have yo u ever b een t o Ho ng Ko ng?
Th e st an d is right n ear t he door.
- No , I h av en ’t . W hat ab o u t yo u ?
Th an k s f or t he t ip !
- Yes, I h ave. I w as t h er e t w o year s ago on b u sin e ss.
Th is is act u ally m y seco n d v isit .
T a lk in g a b o u t y o u r co m p a n y
- Oh r e ally ? W hen w ere yo u here b ef o re?
W hat co m p an y ar e yo u w it h ?
- I’m t h e head o f p u r ch asin g at Pixdo rf .
SM A LL TA LK
- I’m w it h a French co m p an y called Plein Air.
And w hat ab o ut y o u ? W h at do yo u d o ? T a lk in g a b o u t t h e w e a t h e r

And w ho do yo u w o r k f o r ? How w as t h e w eat h er w h en yo u lef t ?

W h at d o es yo u r co m p an y do (ex act ly)? - It w as rain in g , as u su a l!/lt w as v er y n ice, act u ally.
- We m ak e so f t w are f o r r et ail POS syst e m s. I can ’t b eliev e it ’s so su n n y /h o t /co ld here.
I’ve hear d o f yo u r co m p an y b ef o re. W h er e ar e yo u W hat a b eau t if u l d ay!
b ase d ? - It is, isn ’t it ?
- In To u lo u se. Do yo u kno w it ? It w as act u ally sn o w in g w h en I lef t hom e.
Am I rig ht in t h in k in g yo u ’re b ased in Fran k f u rt ? Th is su m m e r /w in t e r h as b een t e r r ib le /O K /lo v e ly /g r e at .
- Yes, t h at ’s right . Th e last co u p le o f w eek s have b een very w ar m /co ld .
- W ell, ju st o u t sid e Fr ank f u rt act u ally. Do yo u n o r m ally get go o d su m m er s h er e?
- U su ally w e get at least a f ew hot d ays, but
T a l k i n g t o a p e r so n a t a s t a n d so m et im es it r ain s a lot .
So yo u see w e r eally have so m e ver y ex cit in g new - Not r eally!
p r o d u ct s/se r v ice s. I im ag in e t he w in t er s here m u st be p ret t y co ld.
It ’s r eally o ne o f o u r m o st in t er est in g d evelo p m en t s. - Oh yes. So m et im es it g o es do w n t o m in u s 15.
I ab so lu t e ly have t o sh o w yo u /d e m o n st r at e o u r n e w ... - A ct u ally t h ey’re not as co ld as yo u m ight t h in k .
It ’ ll o n ly t ak e a m in u t e.
It ’s/Th e y ’re cer t ain ly ver y in t er est in g . T a lk in g a b o u t t r a v e l

Is t h is yo u r f ir st t im e her e?
E n d in g a c o n v e r sa t io n - A ct u ally, no , I’ve b een here a f ew t im es.
Anyw ay, let m e give yo u m y card . - A ct u ally, I w as here o nce b ef o r e, in 20 0 1.
List en , do yo u have a car d ? - Yes, it is. I’m r eally e n jo yin g it .
W hy d o n ’t I co m e b ack af t er w ard s t o t ak e a lo o k? Have yo u b een here b ef o re?
So rry, I r eally have t o go now . - No, t h is is m y f ir st t im e.
I sh o u ld r eally get g o in g . I have an o t h er ap p o in t m en t in - Yes, I’ve b een here a co u p le o f t im es.
a co u p le o f m in u t es. W hen w ere yo u here b ef o re?
I’m act u ally su p p o se d t o be m eet in g so m eo n e in t en - I w as here t w o year s ag o /in 20 0 5.
m in u t es. Have yo u ever b een t o En g lan d ?
List en , I’ve ju st seen Ch r is o ver t her e. Ex cu se me a - Just o n ce, w hen I w as a t een ag er. I did a sch o o l
m o m ent , I r eally need t o cat ch him . ex ch an g e t o Lo ndo n.
- No, never. I’ve alw ays w ant ed t o go t her e.
W as t h at f or b u sin e ss o r p le asu r e?
- It w as a b u sin e ss t rip .
- I w as ju st t h er e o n h o lid ay. It w as very r elax in g !
- A b it o f b ot h.
Did yo u en jo y yo u r v isit t o ...?
| U se f u l p h r a se s a n d v o c a b u la r y

- Yes, v er y m uch. Esp e cially t he f ood! T a lk in g a b o u t w h e r e y o u a r e fro m

- It w as OK, b ut t he w eat h er w asn ’ t so gr eat . Are yo u f rom Par is o r ig in ally ?

W hat did yo u t h in k o f ...? - Yes, I am .
- It ’s an am azin g cit y. Pit y ab o u t t he w eat h er t h o ug h! - No, I’m act u ally f ro m Br u sse ls.
W here did yo u st ay w h en yo u w ere t h er e? I’m act u ally f rom a lit t le v illag e ju st o u t sid e Ro m e.
- We f o un d t h is f an t ast ic ho t el right next t o t he river. I w as b o rn in Bar celo n a, b ut I grew up in M ad rid .
I used t o live in Krakow .
T a l k i n g a b o u t a c o m p a n y ’s o f f i c e s I w ent t o u n iv er sit y in M ich ig an .
Th is is a lo vely sp ace yo u have here. I g rad u at ed f ro m u n iv er sit y in 19 9 5.
It’s a r eally n ice b u ild in g - v er y b r ig h t an d airy. W here d id yo u liv e b ef o r e t h at ?
It’s a huge im p ro vem en t o n o u r p r ev io u s b u ild in g . Did yo u go t o c o lle g e /u n iv e r sit y /v o cat io n al sch o o l in
To be h o n est , I lik ed t he o ld b u ild in g bet t er. [ nam e o f t ow n/cit y] ?
It’s a gr eat n eig h b o u r h o o d - lo t s o f gr een sp ace and W hat did yo u st u d y ?
so m e n ice caf es. Do yo u ever m iss A m er ica?
The o n ly p r o b lem is t h er e are no r est au r an t s n e ar b y /it ’s - Yes, I do . Esp e cially t h e f o o d!
d if f icu lt t o p ark here. - Not r eally, b ut I do m iss m y f am ily.
Have yo u b een in t h is lo cat io n lo n g ? - Not at all! I’m v er y h ap p y here.
- No, w e act u ally ju st m o ved int o t h is b u ild in g six
m o n t h s ago . T a l k i n g a b o u t w h e r e y o u liv e

- Yes, w e’ve b een here f or m o re t han t en year s. I live in /n e a r /n o t f ar f ro m ...

How lo ng have yo u lived h er e?
T a lk in g a b o u t a co m p a n y Do yo u lik e liv in g h er e?
How lo ng h as yo u r co m p an y b een ar o u n d ? It ’s m ayb e a bit on t he sm all sid e.
- It w as f o un ded by Raf ael Sala s t en ye ar s ago . Th e cu lt u r al lif e is r eally go o d.
- W e’ve b een g o in g f or alm o st 50 year s. Th er e’s a lot g o in g on.
How m an y p eo p le ar e in t h e co m p an y no w ? It ’s q u it e ex p en siv e t o live here.
- We cu r r en t ly have 3 1 em p lo yees. It ’s r eally nice t h at yo u can be o ut in t he co u n t r ysid e in
- We have ab o u t 20 0 st af f at t h e m o m en t . ju st t h ir t y m in u t es.
W e’ve r eally ex p an d ed o ver t h e last f ew year s.
T a l k i n g a b o u t f r e e -t i m e a c t i v i t i e s

T a lk in g a b o u t m u t u a l a c q u a in t a n c e s So , w hat do yo u lik e d o in g in yo u r f ree t im e?

Ho w ’s M arit a t h ese d ay s? Do yo u have an y h o b b ie s?/D o yo u do an y sp o r t s?
W h at ’s Car o l up t o ? I lo v e /lik e /d o n ’ t lik e /h at e co o k in g /r e ad in g .
Have yo u heard an yt h in g f ro m Jo sef r ecen t ly? I o f t en go t o t he g y m /p lay t e n n is/d o yo g a af t er w o r k /at
W hat ab o u t Ch r is? Ho w ’s he d o in g t h ese d ay s? t h e w eeken d .
- He’s d o in g f in e. I lik e sw im m in g /sa ilin g /g o in g t o t he t heat re b ut I never
Is A n ja st ill w it h t he co m p any, b y t he w ay? h ave t he t im e.
- Sh e ’s not , act u ally. Sh e lef t last July. I t ry t o p lay f o o t b all/sq u ash at least o nce a w eek.
- Yes, sh e ’s st ill here. If I had m o re t im e, I w o u ld go t o m o re co n ce r t s/e at o ut
As a m at t er o f f act sh e ’s in Ut recht now . m ore.
Do yo u kno w w hat sh e ’s d o in g t h er e?
I heard f rom h im /h e r a co u p le o f w eek s ago . T a lk in g a b o u t f a m ily r e la t io n sh ip s

H e /Sh e w as p ro m o t ed t o p r o du ct m an ag er recent ly. Are yo u m arr ied (as w ell) ?

Is t h at Ch r is Benn et t yo u ’re t alk in g ab o u t ? - Yes, I ju st got m arr ied last year, act u ally.
- Exact ly. - No, I live w it h m y p ar t ner.
H e /Sh e say s h ello , b y t h e w ay. - I’m act u ally sin g le at t h e m o m en t .
I sh o u ld sen d h im /h e r an em ail. Let m e sh o w yo u so m e p h o t o s.
Say hi t o M aria f or m e. ( inf or m al) Do yo u have an y b r o t h ers o r sist e r s?
Giv e m y reg ard s t o M aria, ( neu t r al/f o r m al) Is [ nam e] m ar r ied ?
Sh o u ld I t ell h im /h e r hi f rom yo u ? Do es [ nam e] have an y ch ild r e n ?
- Co u ld y o u ? Th at w o u ld be nice. How o ld is [ nam e] ?
[ Nam e] go t m arried in 20 0 2.
T a lk in g a b o u t p e r so n a l p o sse ssio n s H e /Sh e h a s ... ch ild r en .
Th at ’s an in t er est in g p ain t in g /p ict u r e /p h o t o g r ap h Th e y ar e m ar r ie d /se p ar at e d /d iv o r ce d .
yo u ’ve go t t here. H e /Sh e i s ... year s o ld .
I lik e t h at p ain t in g /p ict u r e /p h o t o g r ap h . W here did yo u M y h u sb an d /w if e is a m et e o r o lo g ist /an an alyst .
get it ? M y so n /d au g h t e r h as ju st got a p lace at u n iversit y.
It ’s v er y co lo u r f u l/b e au t if u l/in t e r e st in g /d if f e r e n t .
I co u ld n ’t h elp n o t icin g yo u r new Blackb er ry.
 V o ca b u la r y b a n k s

TH E W EA TH ER

w o r d s d e sc r ib in g w o r d s d e sc r ib in g w o r d s d e sc r ib in g w o r d s t o d o w it h w eather verbs

w e a t h e r in g e n e r a l tem p erature t h e sk y w ater

good f reezin g clo u d y w et to rain

great co ld grey dam p to p our
f an t ast ic ch illy o ver cast d r izzlin g to d rizzle
lo vely m ild clear hum id to f reeze
OK w arm su n n y p o u r in g to hail
ch an g eab le hot rain y to snow
d ep r essin g b o ilin g to sh in e
m iser ab le ro ast in g to clo ud o v er /t o clear
t er rib le up (sky)

C O M P A N IE S

t a lk in g a b o u t t h e b u ild in g t a lk in g a b o u t t h e v e r b s t o d o w it h t h e h ist o r y a d je c t iv e s f o r r o o m s
c o m p a n y st r u c t u r e o f t h e c o m p a n y o r b u ild in g a n d b u ild in g s

lo cat io n em p lo yees to f o un d b r ight

( f ir st /se co n d /t h ir d ) f lo o r st af f to set up su n n y
recep t io n (area) p er so n n el to ex p and air y
lif t /e le v at o r (AmE) co lleag u es to o p en a new o f f ice ligh t
st air s d ep art m en t to clo se an o f f ice /a d ep art m en t d ar k
n eig h b o u rh o o d d iv isio n to r est ru ct u re crow ded
t o ile t /b at h r o o m /r e st r o o m (AmE) b r anch to d o w n size sp acio u s
k it chen su b sid iar y to m o ve ( in t o /o u t of ) o ld
p h o t o co p ier room p aren t co m p an y to t ak e on new st af f m o dern
m ee t in g /co n f e r en ce room h ead o f f ice to lay o f f st af f b eau t if u l
car p ark ug ly

t y p e s o f f u r n it u r e a n d o f f ice co m p a n y d e p ar t m e n t s
e q u ip m e n t

(of fice) ch air ad m in ist r at io n

st o o l b o o k k e e p in g /acco u n t s
t ab le p u r ch asin g
d esk sale s & m ark et in g
recep t io n d esk p r o d u ct io n
cu p b o ar d leg al
n o t ice b o ard r esear ch & d evelo p m en t (R& D)
w h it eb o ar d lo g ist ics
f lip ch ar t cu st o m er ser v ices
o verh ead p r o ject o r t ech n ical su p p o r t
p r o ject o r IT
h u m an re so u r ces (HR)

»' . _v- !r “ _ ' I — ~1!' " » , ,

F R E E -T I M E A C T IV IT IE S , * ............ ■ * ■ •

sp o r t r e la x in g a t h o m e g o in g o u t h o b b ie s a n d
p a st im e s

p layin g f o o t b all/sq u a sh /t e n n is/ list en in g t o m u sic eat in g o u t /g o in g t o r est au r an t s p layin g car d s/b o ar d
g o lf r ead in g g o in g t o t he cin e m a/t h e at r e / g am es
(going) sa ilin g /sw im m in g / w at ch in g t elev isio n o p e r a/m u se u m s/c o n c e r t s/ d o in g cr o ssw o r d s/
sk iin g /jo g g in g /c y c lin g /in lin e co o k in g p u b s/b ar s p u zzle s/Su d o k u
sk at in g v isit in g f r ien d s (go ing) sh o p p in g p h o t o g r ap h y/
k eep in g f it d o in g n o t hing g o in g clu b b in g d r aw in g /p ain t in g
g o in g t o t h e gym m eet in g f r ien d s DIY/h o m e
d o in g y o g a/k ar a t e /t a i chi im p ro vem en t s
78 | U V o c a b u la r y b a n k s |

TO W N S AN D C IT IE S

p l a c e s in a t o w n / c i t y w o r d s t o d e sc r ib e p h r a s e s t o d e sc r ib e r e la t iv e
t o w n s/cit ie s s i z e a n d lo ca t io n

air p o r t b eau t if u l a bit b ig g er t han

h ar b o u r h ist o r ic m uch sm alle r t han
r ailw ay st at io n im p o rt an t ab o u t t h e sam e size as
b u s st at io n in d u st r ial (not t hat ) clo se t o
ar t g aller y t h r iv in g near
m u seu m f ash io n ab le right next to
cast le gro w ing p art o f
cat h ed r al lar ge on t h e (nam e o f river)
m o sq u e sm all not f ar f rom
syn ag o g u e an cie n t
p ark o ld
sp o r t s/le isu r e cent re m o d ern
sw im m in g p o o l ch eap
o ld t ow n cent re ex p en siv e
t o w n /cit y h all
sh o p p in g ce n t r e /m all (AmE)
u n iv er sit y

FO O D

p arts o f the t yp e s of m eat typ e s of sid e d ish e s w ays of d e sc r ib in g

m eal v e g e t a b le co o k in g food

ap e r it if b aco n au b e r g in e / ch ip s ( Br E) / to b ake h eavy

st ar t er b eef eg g p lan t French f ries to f ry lig ht
m ain co u rse ch ick en (AmE) (AmE) to d eep f ry rich
d e sse r t /p u d d in g ham p ep p er p o t at o w ed g es to g r ill (Br E) /t o sav o u r y
(BrE) lam b (red) cab b ag e rice b ro il (AmE) sp icy
d ig e st if p o rk co u rg et t e ( Br E) / salad to ro ast sw eet
rab b it zu cch in i n o o d les to t o ast f at t y
veal (AmE) to sau t e f at t en in g
ven iso n o n io n to m icro w ave salt y
cu cu m b e r su g ar y
let t uce t ast y
sw eet co r n d e licio u s
m u sh ro o m d isg u st in g
t u r n ip
p ar sn ip

d a ir y p r o d u ct s d e sc r ib in g
hunger

m ilk hu ng ry
ch eese p eck ish
yo g h u r t st ar v in g
cream ch eese raven o u s
f ull

FA M ILY AN D R E LA T IO N S H IP S

w o r d s t o d e sc r ib e m a r it a l w o r d s f o r t a lk in g a b o u t f a m ily v e r b s co n n e ct e d t o f a m ilie s
st a t u s m e m b e r s a n d f r ie n d s a n d r e la t io n sh ip s

sin g le m o t h er -in -law to be bo rn

en g ag ed f at h er -in -law to m eet so m eo n e
m arried b r o t h er -in -law to m ake sb ’s acq u ain t an ce
sep ar at ed sist e r -in -law to int ro d u ce sb t o sb
d ivo rced st ep -d au g h t er to get t o know sb
w id o w ed st ep -so n to get eng ag ed
o n ly ch ild to get m arried
ex-w if e to sep ar at e
e x -h u sb an d to get divo rced
b est f r iend to be p reg nant
acq u ain t an ce to have a b ab y
p art n er
S o c ia liz in g
EX PRESS SERI ES

E n g l i s h f o r S o c i a l i z i n g is p ar t o f t h e EX P R ESS S E R I E S . It is t h e id e a l
q u ic k c o u r se f o r a n y o n e w h o n e e d s En g lish t o s o c ia liz e in a p r o f e ssio n a l
co n t e x t . It can b e u se d t o su p p le m e n t a r e g u la r c o u r se b o o k , o n it s o w n ,
a s a st a n d -a lo n e in t e n siv e s p e c ia l is t c o u r se , o r f o r se lf -st u d y . W it h
E n g l i s h f o r S o c i a l i z i n g u n c o m f o r t a b le s il e n c e s d u r in g a b u s in e s s d in n e r
w ill b e a t h in g o f t h e p a st : y o u w ill b e p r e p ar e d f o r a n y sit u a t io n !

Key Fe a t u r e s o f t h e B o o k

• A b r o ad r an g e o f m a t e r ia l t a r g e t in g d if f e r e n t s o c ia l iz in g s k i l l s an d
sm a ll t a lk t o p ic s
• A w id e v a r ie t y o f e n g a g in g e x e r c ise s
• St im u l a t in g r o le -p la y s
• In f o b o x e s w it h c r o ss-c u l t u r a l t ip s, u se f u l l a n g u a g e , a n d st r a t e g ie s f o r
s u c c e s s f u l so c ia l iz in g
• STA RTER se c t io n at t h e b e g in n in g o f e ach u n it w it h w a r m -u p an d
a w a r e n e ss-r a isin g a c t iv it ie s
• O U TPU T se c t io n at t h e e n d o f e a c h u n it w it h t o p ic s f o r d isc u s sio n a n d
r e f le ct io n
• A p p e n d ix in c l u d in g a n sw e r k ey, t r a n sc r ip t , A -Z w o r d list , a n d a
g l o ssa r y o f u se f u l p h r a se s a n d v o c a b u la r y

Key Fe a t u r e s o f t h e M u lt iRO M

• R e a list ic l ist e n in g e x t r ac t s
• In t e r a c t iv e e x e r c ise s t o p r a c t ise t h e la n g u a g e o f so c ia l iz in g

OXFORD
U N I V E R S I T Y P RES S 9780194579391

w w w .o u p .c o m