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    Pre-Interview Questionnaire: Customer Service Agent

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    Paolo Sangalang
    Jian Paolo Sangalang completed a pre-interview questionnaire for a Customer Service Agent role at Inspire Ventures and their logistics startup Transportify. He commutes 1 hour to their Ortigas office, ranks his customer service and problem solving skills as experts, and left his previous project-based role for better compensation as family breadwinner. Key priorities are good work environment and compensation/benefits. He expects 30,000 PHP monthly and provided details on allowances and benefits from prior contract work. Earliest start date is March 31.

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    Pre-Interview Questionnaire: Customer Service Agent

    Uploaded by

    Paolo Sangalang
    58 views3 pages
    Jian Paolo Sangalang completed a pre-interview questionnaire for a Customer Service Agent role at Inspire Ventures and their logistics startup Transportify. He commutes 1 hour to their Ortigas office, ranks his customer service and problem solving skills as experts, and left his previous project-based role for better compensation as family breadwinner. Key priorities are good work environment and compensation/benefits. He expects 30,000 PHP monthly and provided details on allowances and benefits from prior contract work. Earliest start date is March 31.

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    Jian Paolo Sangalang completed a pre-interview questionnaire for a Customer Service Agent role at Inspire Ventures and their logistics startup Transportify. He commutes 1 hour to their Ortigas office, ranks his customer service and problem solving skills as experts, and left his previous project-based role for better compensation as family breadwinner. Key priorities are good work environment and compensation/benefits. He expects 30,000 PHP monthly and provided details on allowances and benefits from prior contract work. Earliest start date is March 31.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    58 views3 pages

    Pre-Interview Questionnaire: Customer Service Agent

    Uploaded by

    Paolo Sangalang
    Jian Paolo Sangalang completed a pre-interview questionnaire for a Customer Service Agent role at Inspire Ventures and their logistics startup Transportify. He commutes 1 hour to their Ortigas office, ranks his customer service and problem solving skills as experts, and left his previous project-based role for better compensation as family breadwinner. Key priorities are good work environment and compensation/benefits. He expects 30,000 PHP monthly and provided details on allowances and benefits from prior contract work. Earliest start date is March 31.

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    Pre-Interview Questionnaire

    Customer Service Agent

    We thank you for your interest in Inspire Ventures and our logistics startup Transportify. Prior
    to your interview with us, please complete the below questionnaire and return it via email to
    the names listed at the bottom of this form.
    _________________________________________________________________________
    ___

    Name : Jian Paolo Sangalang

    Date : 03/28/23

    University & GPA : Lyceum of Alabang

    _________________________________________________________________________
    ___

    ● Please estimate the time of your commute to work. Our office is located at
    Tycoon Center Building, 23rd Floor, Pearl Drive, Ortigas Center. Due to the
    ongoing pandemic, our employees are temporarily working from home but once
    the situation stabilizes, we are going to require everybody to work in our Ortigas
    office.

    ● Please rank your skills for each of the below items (1 is novice and 10 is expert):
    1) Inbound calls to provide customer service and support: 10
    2) Unsolicited outbound calls to educate and collect information: 10
    3) Learning and adapting to a new products and services: 10
    4) On-the-spot problem solving for customers:10
    5) Multi-tasking in a very busy, demanding office:10
    6) Dealing with stress and high activity volume in a busy, demanding
    office:10
    ● Why do you wish to leave your current job? Or why did you leave your most
    recent job? Please briefly explain. Put N/A if you are a fresh graduate or if you do
    NOT have any prior work experience.

    -I finished our project based account from October to December. My plan was to
    accept the job for 2 months then I will be spending the holiday season with my
    family. I already planned to look for a job after the celebration
    of the new year. Just to inform you about my last work experience, it
    was a project based account for 2 months. The company tried to absorb
    our team of experts and gave us ample time to re-sign the contract and
    offered a new position in the company to join the Universal Service
    team. However, they're offering us a much lower salary compared to
    what we are receiving during our project based stay. I decided to
    decline the offer since I'm looking for better compensation to support
    my family needs. I hope you understand my decision as the breadwinner of the
    family.
    .

    ● Please list the 2 most important things to you when deciding what job you will
    accept. List them in order of importance.

    -Good working environment


    -Compensation and Benefits

    ● What is your current (or most recent) basic monthly salary? Put N/A if you are a
    fresh graduate or if you do NOT have any prior work experience.

    -28,000PHP

    ● What is your expected salary? Be realistic.

    - 30,000PHP

    ● Are you paid additional bonuses or commissions? If yes, please describe. Please
    clarify if the amounts are before or after tax withholdings.

    -Non-taxable allowances for 2,000php plus Skills allowance of 6,000php

    ● What other benefits do you receive? Examples include healthcare, allowances &
    healthcare insurance

    -Healthcare insurance and Life plan

    ● For all the amounts listed in questions above, if we request it, would you be able
    to provide payslips, bank statements, or other official evidence to our HR
    department?

    -Yes, I can provide for the contract. We cannot generate payslips since we are
    only using company provided email for us to receive/ view our paylips.
    ● If you were to accept an offer of full-time employment, what is your earliest start
    date?

    - March 31 Friday

    ● Have you ever had either directly or through friends/family exposure to a start-up
    company before? If yes, please briefly explain

    ● Do you smoke cigarettes or vape?

    - I don’t smoke

    Please return this completed form together with your updated resume to the below
    people. Thank you kindly and we look forward to being in touch.

    kath.yap@transportify.com.ph and kelvin.caro@transportify.com.ph

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